I have been to dispensaries not only in Illinois but all over the country. Outside of never having any product for recreational patients customer service at this dispensary is horrid. Main line DOES not work if you call. I recently bought a disposable pen in this dispensary. PRODUCT NEVER worked from the minute i bought it. Reached out to them numerous times via phone calls and no responses. Finally got a response back on their instagram page saying they cannot refund the product even though I had a receipt. So if you want to RISK buying something that might not work come to Numed. With a 50/50 chance of them responding. All carts were lab tested back in October. Faulty products that don't work. I recommend going to dispensary 33. At least they have a great customer service. I will recommend to all people to not go here due to how they approached this. ive never been to a place where if you buy something and it doesn't work you dont get a refund or discount on product. Absolute joke on prioritizing customers.
The store itself was good and the online ordering process went smoothly. My issue is I bought a set of defective edibles and was not offered anything when I brought it to the store's attention. I purchased Sweet Releaf Sour Watermelon Gems which are advertised as having 10mg/gummy with ten gummies (be warned if you are buying this brand - I would avoid). The edibles were defective. The THC content in them was inconsistent. Three of the ten were effective but the rest did not have THC in them at all. I am from California and have bought edibles from many dispensaries in CA and have never had this happen - it isn't a case of me "not feeling them" because three of the ten did indeed work, but with a 30% success rate, this is a faulty product. If you are advertising 10mg/gummy, you have to deliver a product that meets that mark. At every store I have worked at, if you sell a defective product, you offer a refund or an exchange. I do not know if dispensaries are less stringent with their products in Illinois than in California but I would be wary of getting anything here - I have never had this happen with edibles from other dispensaries and was offered nothing when I brought it to their attention. Because of this, I would suggest going to one of the other (many) dispensaries in the area (from which I have never encountered any defective products)
Well priced among the Chicago dispensaries and all the staff are super nice. The waiting room is cute (water is a nice touch!), and I love that it's dog friendly (I assume it is? I usually bring my dog Luna). It's a lot less austere than moca, and the wait is always under 5min, and sometimes you get freebies! Yay!
Did not have a great selection. Helpful but didn't give much more information about the items than I could have researched and found online myself.
Definitely on the poorer end of the customer service spectrum when it comes to problems and returns. Sold me a shitty cart which literally cracked in shards (a first) and the team wouldn't even look at it or talk to me about what happened -- also a first for me at a dispensary. Left a nasty taste in my mouth. How can you just take a patient's fifty bucks like that and not offer to look it over? Otherwise solid selection and prices, especially RSOs. When product quality was not a topic at hand the service was quite good.
I've been a medical patient here for over a year. Everyone is friendly and knowledgeable, convenient location and great product selection. Now that it is legal for recreational users medical patient still receive priority if there is a line. Thanks NuMed.
I purchased 2 disposable pens for recreational use. One worked, the other didn't. I contacted the store via email, explained that one was defectice and still full with product. They replied saying they "unfortunately" don't allow exchanges, returns, or refunds. Considering the price ($42+), the fact that there was no "buy battery operated devices at your own risk", the pen is glued shut, and that I wasn't even met with a middle ground of a partial refund, partial exchange, or anything of the like, having waited in line in the cold for ages to get in, I'm pretty disappointed with this place.
This place is a joke. Waited in line for over an hour to get my name on a list to be texted back. When I finally got to the guy with the iPad they were telling people to expect a text back in about an hour. I waited for four hours and still haven't got a text message from NuMed. This is the most unprofessional and unorganized establishment I've been to. Choose any other place in Chicago as NuMed doesn't seem to care about their customers.
Very well run medical dispensary that also serves rec. The owners and staff actually care about people and are friendly and helpful and will go the extra mile for you. It's a true family feel compared to an otherwise corporate environment elsewhere. They also have a great selection of flower, concentrate, and edibles.
Arguably the best dispensary in the Chicago-land area. The prices are more than fair and are usually cheaper than most other dispensaries. It seems as if Numed is the only establishment that is actually FOR the patients and not trying to squeeze every penny out of there patrons. I used to pay $10-20 more for some of the select name brand products I wanted (Revolution, Gold Leaf, Cresco (carts)) at my other dispensary but after doing some research I found this place to be the hidden gem. More often than not there is a sale going on from weeks prior you can take advantage of and you even get something for your birthday. 'Exclusive Sales' which were offered at my other dispensary is what I pay RETAIL for here. There is even the possibility that it can go on sale later so you can get it EVEN cheaper. I planned to test out other dispensaries but after seeing the prices and getting comfortable with the staff it was an easy choice to stay. Part of the reason I think this dispensary is low key is because of the hours they are open but I do not mind as it suits me just fine. Parking could be improved but this is Chicago so who can really complain? The staff is knowledgeable when it comes to the products and are willing to ask someone if they are unsure of something. Special shout out to Tammy, Dan, Jen and who provide excellent recommendations and provide stellar costumer service.
I recently purchased a faulty disposable vape pen. NuMed was extremely unhelpful. A friend of mine is a patient at MoCa, and she had a similar issue with a faulty product. MoCa was extremely helpful and responsible - the complete opposite of my experience at NuMed.As with most dispensaries in IL, the product selection is limited, prices are high, and lines are long. But not issues specific to NuMed.
i have been here quite a few times now and have always had a good experience. yesterday i called trying to retrace my steps to find an important document i misplaced. Nick, the manager was so lovely and helpful. even went as far as to run the cameras. Great people and great service, always!!!!
Customer focused experience. Been going to this dispensary for a couple years minus a brief hiatus when they were closed for repairs. I came right back as soon as I could because I missed the experience here. Take COVID seriously, hand sanitizer, plexiglass, and masks. Nice rewards program and selection. Very friendly staff. Hopeful prices eventually drop, but that's just the market right now.
Love this place, always top notch attitudes and service to accommodate whatever I need when I go, Jenna always directs me to what I need and also offers great suggestions for my visit 10/10 always.
There's a few dispensaries that I favor, and some I just like to go there because I have a vehicle, and 20 miles isn't far to drive, so I real like NuEra because all the staff are friendly even there having a bad day they're still friendly to me, and others around me, but prices are pretty decent for it being in the heart of Chicagoland. I went to some suburbs that prices are outrageous expensive. Next reason I like coming here is there is this nice shorter light Complexion very smart and very nice and I'll just go to her and not being rude I'll just jet to her then going to any window I see open. But I bought this evening a gram of gmo cookies crumble wax, great choice to pick, and I got an 8th of pillow factory and I wish I could open it with my fingers but it's impossible, .
Haven't had a chance to try the products yet, but Tammy was a wealth of information. She listened to my goals and past experiences with different products and made some recommendations. She exceeded my expectations with her knowledge of my medical condition. Can't wait to try her recs!
I never went here when recreational first started. And any reviews with that as their complaint should be taken with that context. I haven't waited in a line longer than a few people here. The security guy at the front door is AWESOME, super friendly and greets everyone. The tenders are friendly as well. Absolutely a 5 star experience.
would not recommend for medical weed expertise. Very limited personal assistance and didn't seem like they knew much about specific strains or medical benefits. Just sold me commercial products that were not helpful.
I've been to a lot of dispensary's and I've been going to nuera for a while now, and I wanted to give my opinion. The dispensary is awesome! They have a great selection and staff is always friendly, and they give me great advice. Destiny is great to deal with, she has great suggestions and is very honest and Jim the manager is always great too! Give them a try, you won't be disappointed!
Quick very knowledgeable. Pleasant area parking accessible. Would recommend highly.
No way these prices should exist though - 100 $ for an eighth of bud or 70$ w/o tax for half a gram of shatter I don’t understand how these prices are made up I was going to check them out! Can’t they be 10$ cheaper ? That’s still expensive but profitable
In and out in 2 mins! Super efficient system for ordering, friendly staff, overall fantastic! The dispensary in Logan Sq should take notes
I like this store because it is always efficient with no long wait times. The staff is friendly and knowledgeable. Kennedy is great to work with and so helpful!
Interesting dispensary with self checkout ordering. I usually like to talk to a worker to get a vibe on certain product so the way you buy first is annoying but otherwise fine.
Quick very knowledgeable. Pleasant area parking accessible. Would recommend highly.
No way these prices should exist though - 100 $ for an eighth of bud or 70$ w/o tax for half a gram of shatter I don’t understand how these prices are made up I was going to check them out! Can’t they be 10$ cheaper ? That’s still expensive but profitable
In and out in 2 mins! Super efficient system for ordering, friendly staff, overall fantastic! The dispensary in Logan Sq should take notes
I like this store because it is always efficient with no long wait times. The staff is friendly and knowledgeable. Kennedy is great to work with and so helpful!
Interesting dispensary with self checkout ordering. I usually like to talk to a worker to get a vibe on certain product so the way you buy first is annoying but otherwise fine.
nuEra is a licensed medical and adult-use marijuana dispensary that will make you feel at home. Our knowledgeable dispensary staff will provide free medical marijuana card application assistance, answer your questions, explain our broad selection and discuss your conditions and symptoms to find the most effective cannabis remedy. Our robust cannabis product selection includes everything from flowers to concentrates and edibles to pre-rolls in a spectrum of different strains and flavors. Every cannabis product is selected from local Illinois vendors who share nuEra's commitment to superior quality and all goods are tested for cannabinoid profiles, potency, and any residual solvents or microbials.
