Reviews of Columbia Care Chicago Medical
3.5 (48 reviews)

The staff was super courteous when i came in! Very welcoming and a $30 discount for my first purchase (over $50)! I will be back!

There are a lot of dispensaries in Chicago, but Columbia Care is the only one that truly goes above and beyond to make sure both medical patients and adult use benefit from the high quality product and comfortable environment to provide the best experience a dispensary could possibly offer. My husband and I have been coming here for over a year and between their savings, promotions, prize wheel, workshops, highly knowledgeable staff and streamlined services we are thrilled to find the only shop that can consistently deliver on those values and services. Today we were helped by Matt the security supervisor, Natalie on registration and communication and Shaniece as our tender. After completing our purchase we chatted and interacted with Tony, Trista, Liz, Drew and Felix. Each person in the shop was beyond friendly, sharing their thoughts on different strains or just pleasantly chatting and making us feel completely at home and embraced by fellow cannabis lovers that feel passion for their field and for providing incredible customer service. No one has ever walked by without saying hello and if they can offer any points or discounts they ALWAYS make sure you know what is available and allow you to choose what you'd like to do with your own account. I can't imagine going anywhere else as Columbia Care defines how a modern dispensary should be ran and has all the positivity and integrity to ensure you feel the experience is entirely about your needs and they will do whatever it takes to ensure those are met with a smile.

The place was extremely overpacked for a pandemic. I was not able to stay 6 feet away from another person at anypoint while being inside. They asked me to take my mask off while the security guard was standing right next to me, which I refused letting them know that I would be happy to if they guard got 6 feet away.  He did not and the blonde women seemed to get very angry with me for trying to be as safe as I can during a pandemic. They then had me go stand on a dot while ordering that was 2 feet away from another customer on their dot. Little to say I was extremely unhappy with the way I was treated and the way they treat their customers well being.

Honestly, this place is great- the few times I've been have never taken more than 3-5 min (fyi I go at off-peak hours), easily the best dispensary in the Chicago area. They seem to have a lot of fun specials/promos, have a solid points program, and overall you can tell they care about their customer base. I had a question about a product and emailed, Tom C called me and took the time to explain things and offer a ton of other useful information. I very much appreciate the customer support and easy/no-stress experience provided here, thank you Columbia Care!

Insanely rude. ive been robbed buying weed, and this was the worst weed buying experience ive ever had.

Staff is great, feel very safe during these times inside and definitely always come back. The new seed to strain brand is amazing!

Incredibly expedient here! This was my first time at a dispensary. I was ready to wait over an hour, based on all the demand at the moment. I was able to park right out front and finish within ten minutes. They had a nice waiting area with comfy chairs and menus. The gentleman helping me explained everything- how to choose products, the different effects etc. They have a wide section of items rotating daily. This will absolutely be my go to!

The staff there is the friendliest I've encountered at a dispensary. The prices are good and seems cheaper than Sunnyside. Very easy process & great products.

Very knowledgable and judgement-free space, love it! It's a very secure space and I've found them to be vigilant in their COVID-19 policies. Worth a trip!

Staf was awesome, they were knowledgeable as well as friendly. They listened to me in order to truly address my needs.

Came in and found tons of different products. Great variety. And the staff are all very helpful and friendly!!

No flower today maybe tomorrow. Bs. Illinois knew that Jan 1st would be legal but did any of these bozos plan for it. NO! Long lines limited supplies and high prices. Crazy. If the dealers were smart right now they would be raking in the cash. Bozos too they are for not taking advantage of the dispensaries lack to business smarts. By the way your website looks like an eight year old designed it.

I first went to this place in mid-May, 2020. On that occasion I drove the seven miles (Chicago traffic) one way to this dispensary based upon the sweet, sweet promise of a low price on a medical product that I needed. After a person on the phone confirmed to me that the product was in stock, and that the advertised low price was indeed correct, as the product web page also claimed, it turned out that they were totally out of stock, something I learned only when I was there. At that time, their "excuse" was that their inventory system was problematic and that they were working out the bugs. They also told me at that time that their inventory system tends to be unreliable when stock of a product is low, sometimes falsely showing that the item is still in stock. So today, exactly two months later, I decided to give them another chance. What a mistake! I found a cheap and desirable price for capsules, and decided to give it a try. The web site clearly listed the price for me as being $17.70 per bottle of ten capsules. In the grossly overpriced market of Illinois medical cannabis, that's not a bad deal. I "reserved" the product online, and the online reservation confirmation also affirmed that the price per bottle (I ordered four) would be $17.70. So when I got there, guess what? Golly gee, it seems that they had WAY too low a price showing, and that the bottles were actually being sold for $25 each. Are they just plain incompetent, or is this a "bait and switch" where they offer a low price they never intend to honor, and then think your knees will buckle when you get there and you'll get something in spite of that at a far higher price. They swore, once again, that it was just an inventory error, and that, gosh, they had put down a wholesale price instead of a retail price. How exactly do they run a business in the first place with such glaring inability to maintain an inventory database? One major pricing screw-up I can understand, but now, twice in a row? What good is Columbia Care if the pricing information on their web site is basically fictional? The state of Illinois should investigate this place (I plan to contact them) for false advertising claims, because whether it's incompetence or deliberate, people are being lured to this dispensary on totally false pricing information. I will NEVER shop at this place again, because I don't like their bait and switch game. Two utterly wasted trips will be quite enough for me, thank you. If your time, trouble and gas money mean anything to you, you will also be wise to take your medical cannabis dollars elsewhere.  AVOID THIS PLACE.

Extremely poor customer service. The people working behind the counter with the products lack empathy for recreational customers.

While I understand that 420 is new this place is over priced $85 for a 500mg NOT worth it California costs about $45 so get to be gouged. They were out of everything except vape and some crummy edibles.  They said NO flower for 2-6 months wait till then. Even then I will only be shopping for the occasional exotic flower  to some other fun product.  These dispensaries are in no way affordable.  They should lower our taxes except as usual the corruption and money just like the Illinois lottery will make the rich richer.

I saw good reviews and decided to stop by. Rec is newly legal here so I understand that there may be slim pickings some places. The woman that helped me listed off a few things she had, but when I asked for some specific things she rudely repeated what she had previously stated she had- indicating that is the only thing she had. I'm sure it gets monotonous telling people the same thing all day, but there's no reason to be rude. This could be the only place with the product I want and I would still never return.

Excellent selection of products. Huge range of vapes, edibles, topicals, and flower. My favorite part about their products is that they sell the ever allusive Pax Era pods.

Dear Recreational users (losers) leaving negative reviews, Dispensaries have been sold out of flower since the beginning of January. It takes 2-3 months to grow. It was illegal for them to start growing for recreational sales prior to January 1st. Calm the f down, stop being petty and educate yourselves before you start trashing places and people. At the moment, the flower dispensaries do have in stock is only for patients. GET OVER IT. Patients are a priority as this is their medication. I have not visited one dispensary that has recreational flower available. You will be able to get your fix come mid March - April, so calm the f down. This dispensary is my favorite in Illinois. The ENTIRE staff is friendly, welcoming and extremely knowledgeable. I have visited quite a few dispensaries now that it is so easy to switch online. Colombia Care has the best care!! The budtenders here are THE BEST. The front desk staff is INCREDIBLE. I have not come into contact with one negative person here. The waiting area is nice, spacious and always clean. The back room is a lot larger which is nice as you actually have privacy and don't feel like a sardine. Colombia Care offers tons of THC/CDB products AND they carry various smoking devices. Their flower and concentrate inventory has been pretty small as of late, but this should improve as more plants mature. They also have the best rewards program I have seen so far! Great, friendly, and knowledgeable staff. They have a plethora of items to choose from, however they usually only have a few flower strains available for purchase. I wonder how it will be now that it is recreational. Wednesday's they have a spin to win feature for all patients. Take advantage of this!! They also offer a decent rewards program. I wish they offered more samples for free. Other dispensaries I have visited, have given more promo merchandise and products for free. This place never gives anything for free, even if you've spent an absurd amount of money here. I will update my review once I have visited post recreational! Stay tuned.

Nice place, lots of variety on menu. Recommend for anyone. Plenty of options to choose from.

Best pre rolls ever. Why go buy 3rd party,when they grow their own? Farm to table baby!!! Also they are super nice to my mom.

Yes! I love Columbia Care. The staff is friendly and knowledgeable. The manager is awesome and keeps up with Weedmaps and Leafly so you know what they have in stock. They also do special orders. Awesome atmosphere, better prices on some items (cartridges), which makes a big difference to me. I loved Dispensary 33 as well, but for me, Columbia Care is best.

I have been coming here all year and I'm so pleased with the service I have gotten. As a newbie I was so overwhelmed with the choices. But every time I go in, the patience and time they spend making sure I get exactly what I need to help ease the symptoms from my medical issues is always appreciated. Not to mention how clean and peaceful the space is. So glad they are in the neighborhood!

Foodie S. wrote a profanity laced response to those that provided negatives reviews for this location and made arguments that were based solely on his closed-minded opinion. If he represents the company, fire him immediately. His attitude is the same I received when visiting this location--unfriendly and curt. The recreational product I purchased was not good. It was dry, smelly, weak and expensive. If I buy a poor quality product at Jewel, I can return it without question. However, though Columbia Care chooses to sell inferior products at exorbitant prices, you cannot return the product. Foodie S. suggested customers perform research. The only research needed is to ask yourself these questions: Does the company sell good products and does the company stand behind its products? The answer to both those questions is--NO! Although medical customers may be the priority, any business worth its weigh honors every customer. In addition to poor quality products, this company also has poor customer service.

Thank you Zeth!! You really went above and beyond. I apprecaite that you can use a debit card too!!!

Inventory issues are way too often. Never have what they offer, always out of the higher quality items. No wonder why there is always a "discount bin" pay attention to your clients, no one wants that bottom barrel crap!! Menu on Leafly or weedmaps is never updated, you go in and look at the menu and they tell you stock is different from the menu....so take a second and update the menu!!! Otherwise, why have a menu if the budtender has to tell you what they have. Three weeks in a row with the same lineup, told every week new inventory is coming in. When came in, clearly they bought a small amount of inventory as it's already gone....concentrate menu has stayed the same, adding nothing...haven't had any updates in a month plus on this section.Drama with staff being told to me as I walk in for medicine, I could care less about and don't want to hear..now I'm being told new management is in place. I really hope they get their act together fast as their business is going downhill fast.

Despite calling ahead, after taking a long train ride from Downtown, and walking in the below freezing temperatures I was rudely told that they were only serving medical patients today.

Love the people there! Very well customer's service ad are so nice and the mgr Liz is the best when it comes to some problems, but she can't fix them all but she try's her best and I know she's very busy and she may get to u in less then a week if she's busy if not then she will answer u the next day.. Now I no I gave them only 4stars and that's because of 2 little things that should be fixed in the future but they can't keep products there it's like ones people see it online they order it online or go early and get them, even tho they have limits on how many packs of the same product u can have like single prerolls 5pk once they have them there gone eirther by the end of the day or in a few hours and they only have like 120 items there only! But Cali got over 1000's of different products! They are going to expand but I still say they should carry more then 200 items for medical & non medical people! But I started going there Jan 6th of this year and I ain't going no we're for now cuz they are close to me like 10mins or less lol I live a foster and Higgins and I take Higgins all the way and I'm there in 5mins sometimes... Can wait till u guys get the same amount of product like California, lie really really soon and just a little lower on the prices too or give better deals and why can't they have the flavor vape like cereal flavor or candy flavor ones? I use to get alien's flavor vape carts and I would love to get some rite now! Hmmmmmhmmm and I know I can grow plants but we're do I buy seeds to grow my own????

Staff are doing all the can for covid, big props to them for that. However, I stopped by this morning to get something after my late night to early morning shift to help with my anxiety as well to help me sleep. I ordered online to go pick it up, plain and simple. When I walked in, I was greeted by the security guards and the front desk very well, making my first impression of the dispensary very comforting and relaxing. When I went through the door to the main dispensary, I was told to stand on a circle for social distancing, pretty good experience so far. I gave my ID and cash to the bud tender and they proceeded with my order. As they were asking me questions, I took a step forward to get a better listen and the budtender next to them yells at me to stand back on the circle at full force, bringing everybody in the room to focus their attention on me. Long story short, my anxiety peaked right there. While I was trying to calm down and stay neutral, the budtender that yelled at me whispers, in a dead silent room mind you, to the nearby budtender saying that she should get a spray bottle for people like me so that we can stay back in the circle. I would have stayed in the circle if the budtender was clear and said to please try to stay there at all times instead of yelling, "I SAID STAY BACK THERE." I don't mind that she told me to step back for pandemic's sake. I mind that she could have handled it in a completely different way. This budtender was a shorter statured woman with short hair. Not coming to this place again.

Horrible place the staff in the back was so rude and ignorant. She made me feel like a dummy because I didn't know much about weed. I will never come back to this dump.

Helpful staff, large selection and cute clean spot! Typically pretty quick and always great deals going on.

I'm sort of conflicted here. Columbia Care has the absolute best employees among the dispensaries I've auditioned and used. Their menu is outstanding. Selection is sometimes limited.

This place is phenomenal. The selection and prices are probably among the best in the city, if not the best. Every so often they alternate the sales board for the flowers and there is always a circulating line of products. Great dispensary.

I went to Columbia Care as a cannabis newbie and had no idea what to do.  The staff there is knowledge and very very patient with me.  Compassionate.  Thanks to Columbia's bud pharmacists I am able to make sense of my ailments and treatments.  Before starting my relationship with these folks I was on 13 pills.  After four months I am down to six.  Columbia Care gives me hope!

This is a great dispensary.  Employees are kind, friendly and wonderful.  They don't always have what I prefer, but have helped me make other choices. I make the best tea out of the flower.  What a way to stretch an 1/8.

This is my local dispensary. Nothing but great experiences here. They are also a cultivator so they can sell their own product at cheaper prices. They always have a wide variety of items, and their prices of all items are extremely competitive. Get the 1oz of shake (30% THC) for only $160. Also they have lots of discounts and they are very involved with the community. Staff are knowledgeable and helpful. Social distancing is good and the facility is neat and clean. Also ample street parking. Highly recommended for price and selection.

Evey time I come here the waiting room is full and there's 6 or 7 people waiting outside . Not including the medical walk ups that seem to show up every 5 minutes . Recreation is second class but they're so slow here it doesn't matter. Plan on a hour or more wait.

First off, I'm a med-patient. I picked up from this place I got about 319$ worth of things. I gave them 320$ and then I used my 10$ off points. So in total, it was 309$. I got my things and then I was driving home--then I noticed that the worker didn't give me back my cash (11$).So then I drove back and told them that they didn't give me my money back so they went through the process of calculating everything and then came to realize that they made a mistake. On the receipt, however, it said that I donated to their adoptive family program which I didn't say yes to this.After that, I get home and tried out my new RSO's and not only is it the most difficult thing to get the oil out of the syringe but why put RSO's in a GLASS syringe? The glass shattered.Overall, this dispensary just wanted to get quantity over quality when it comes to service. Pretty dissatisfied and frustrating.Edit: I followed up with the dispensary via email. The service then was more than great. It was super helpful! They explained how to warm up RSO's so it smoothly comes out. (Look into this via internet or ask Columbia Care if you are experiencing what I did with the RSO). I very much appreciate the follow-up. It changed my whole experience here to a better one.

You need to have better COVID protocols. During my July visit, one of your receptionists was clearly sick (coughing, runny nose, hoarse voice), yet she was still working the front desk that day - passing back every customer's ID, touching all the door handles, coughing in every room she was in. It was horrible. Even the other employees were visibly upset with her presence.Secondly. Please carry more variety of your 28g shake. Your local neighborhood customers are driving out to other dispensaries like RISE to purchase more varieties of your Columbia Care 28g shake.

Waited 1 hour outside because of the poor management. Hire more people. I will not come back here again

Super friendly and clean. Everyone is knowledgeable and ready to answer any questions. No question felt silly and was answered with sincerity. Good experience.

Not sure of the point of pre ordering online and you still have to wait in line with walk ins.

Good customer service.  The staff is friendly and educated with good product knowledge and advice .  Online orders make it so quick and easy.   Highly recommended.

My experience with the staff is fantastic & they always make me feel great when i enter with Big T hows it going! They never try & just blow smoke  up your but about products & how they personally like it which is awesome. I hope they get a new slogan Columbia Cares.Last night the the check in receptionist recommended something on their on line site & she said it was called Revolution brand but strain was King Crash  or king crasher & what a great recommendation & price! Columbia Care is Big T's favorite place to go besides home with my goodies I just bought & then . Thanks so much for your wonderful staff & store

Their "deals" are not really deals when they charge you taxes on the original price and not the sale price which is considered tax fraud. They double charge the 3 dollar charge you use a debit card. The people are nice but behind the scenes is way to shady for me to be returning

One of the best medical dispensaries in Chicago. The prices are very competitive, inventory is well stocked, and the budtenders are very helpful and informative. I would recommend this dispensary especially to new patients who are not as experienced with cannabis!

My go to dispensary

This is my local dispensary. Nothing but great experiences here. They are also a cultivator so they can sell their own product at cheaper prices. They always have a wide variety of items, and their prices of all items are extremely competitive. Get the 1oz of shake (30% THC) for only $160. Also they have lots of discounts and they are very involved with the community. Staff are knowledgeable and helpful. Social distancing is good and the facility is neat and clean. Also ample street parking. Highly recommended for price and selection.

This place is top notch. Great friendly staff that is very helpful. Seems to be the cheapest prices in the city that I have found, and they always have discounts or some sort of deal going on. Wednesdays is spin the wheel day for recreational and you can get % off or free products.