Reviews of Nature's Care West Loop
3.6 (27 reviews)

Terrible first (and prob last) experience here.  Came just to get Mary's Medicinal Freeze Balm in a roll on/stick style (hard to find). Even called before placing order to be sure it included both THC and CBD and was a roll on balm  as pictured and described on their site and a nice guy confirmed this.  I ordered one addit item then when I got there (not close to my house I have other very nice dispensaries within a few mins of my house), the balm was actually a liquid.  I said that wasn't what I ordered then they said oh we don't have a roll on balm.  WHAT!?  I said I even spoke to someone who confirmed this.  He was there and said yes I remember I guess we don't have it.  I said how could this happen and they said they have no control over how the companies describe their product.  Again what???? Of course you should verify that if they say it is a roll on it actually is perhaps they sent the wrong product.  So I walked out without getting anything as I can buy the other topicals anywhere including right down the street from my house.  Really bad experience and waste of my time.

This is my go-to place for product. Extremely friendly and knowledgeable staff. Always clean and sanitary when I come in as well

This was my first time in a dispensary and the staff was very helpful, they answered all of my questions and help me to get what I was looking for , I love the gummies and chocolate that I got Very recommended

Prices are high and I don't like how it's only recreational. The inside staff is always cool but the security is always rude. I also feel like a lot of their flower is old and dry. I use it when I'm near only for convenience but I prefer my other dispensary

Awful customer operations. First time buying from here. I reserve online for the 1:45-2pm window. I show up at 1:55 and they say they are closed for another half hour for shift change. Why schedule pick up appointments during the time you are closed. I just wasted the drive and money for parking. I would not recommend this place. Operations as other city dispensaries is much better locked down.

By far the best cannabis shop I have ever been in, and this coming someone that used to manage one ha! Everything is done wonderfully from checking in, security, staff, and most importantly quality product. The atmosphere is NOT intimidating and the staff goes above and beyond to be fun and friendly. They have an amazing loyalty program and more often than not to add a freebie to your order! Top notch establishment.

Absolutely terrible experience. The interaction with the security guard was weird before we even got into the building (& he only asked two of the people in our party to lower their masks..hm wonder why?) and once we were in the building he followed our group inside and harassed us in there..saying we couldn't all be standing together and that we needed to move? Customer service was awkward as they did not handle the situation well. We left that place & went down the street to Zen leaf and the experience was 10000000% better.

I've traveled all over the states going to recreational dispensaries and this is by far the worst one I've ever been too. The security didn't know that New Mexico was a state and asked for my passport lol after calling him out on it, he tried threatening me. If your job is to stand around checking ID's, you should at least know the United States  terrible staff, rude guard, and unapologetically the worst experience I've ever had. Bottom line, don't go here. especially if you from New Mexico  they won't know it's a state. That security HAS TO GO.

This is my favorite dispensary in Illinois so far, and I lucked out with it also being the closest to me. I've already been here multiple times, and the employees have ALWAYS been incredibly friendly, knowledgeable, and helpful. Their selection is AWESOME, and I really appreciate that they put post-tax prices on their online menu. The check-in process is quick and efficient, and I've had zero issues with any products from here.If they allowed dogs, I would probably go here more often than I already do :)

Not a fan of pre ordering but i do love this location and the staff here! Friendly and knowledgable I come here cause the staff kicks ass

Great staff and killer selection of products. This is def one of my favorite dispos in town. Cash only but there's ATMs on site.

Kind, knowledgeable, great selection. Both locations are my 1 dispos. Everyone there is respectful about keeping the stores safe during these unprecedented times. Highly recommend!

It pains me to say this, but this is not a good dispensary. I want it to be great,  if not at least passable: I live in the area and it has a convenient location. But after giving Nature's Care several chances, they continue to fall flat. With more and more dispensaries opening in Chicago, there's no excuse for having an untrustworthy website, poor customer service, and providing an overall poor experience.First and foremost, DO NOT TRUST THEIR WEBSITE. I was looking for a purely indica strain to help me get to sleep. Using their website to filter, I found a strain that looked good. Upon getting home and taking a closer look, the manufacturer clearly describes the strain as a hybrid. They have filters for hybrids, be it indica or sativa dominant, but this product was labeled as purely indica. Huge letdown for a product that can't be returned.Next up is their customer service. I got in contact with Nature's Care to let them know about the issue above. Their response was to tell me that they don't create the descriptions on their website, so they don't have a way to update the issue. That's...frightening. Next, they went on to say that I should have checked independent reviews or the grower's website to verify the description. PROTIP: an even easier method is to go to a completely different dispensary that provides trustworthy information. Overall, the interaction made me feel like they thought it was MY FAULT, even though they have inconsistent info. Check other reviews on here for more examples of this.Finally, there's the overall "vibe", if you will. I've been to this dispensary 5-6 times. Each time, the security guards are noticeably pushier than other dispensaries in the area. The layout of the entrance and security checks doesn't make any sense. The cashiers often come off as smug. Every single time I've left Nature's Care, I feel like they don't.Finally, there's something I noticed when I came to yelp to check out reviews and write this one... Check out the area where it shows reviews that are NOT factored in to the overall score. It's strange to me that this shop has so many 5-star reviews from people in California who have 1 or very few reviews. I don't want to jump to any conclusions as to why that might be in this review, but check it out for yourself and reach your own conclusion....

Good spot to stop by for some recreational.  Security at the door monitors and keeps things running smoothly.

Prices are too high... I mean like $15-$20 higher than any dispensary nearby. Customer service was good. It was a little weird making it through security

First, it's Black-owned so I'm gonna support. Secondly, excellent prices on cartridges. Most places charge $50-$80 for 0.5 gram cart but I was able to score a High Supply cart 1.0g for $94. Plus it lasted me 2 weeks straight. The service was phenomenal. I was in-n-out unlike other places like Ascend that take your pics and all that, plus make you wait even though you pre-ordered.

A pretty okay cannabis dispensary. Nature's Care is one of those located in the West Loop. It has the usual items like edibles and flowers and that kind of stuff. Costs a bit too much. They certainly aren't cheap but they have good pot. I picked up a few edibles. It has a pretty good amount to choose from. The prices are pretty high compared to some other places. A pack of gummies is about $30 for an okay amount. They have some gummies that are vegan but not a lot. A lot of drinkable items and edibles like candy and chocolate. This is some potent shit. Cash only like at most dispensaries. It has a well trained staff who know a lot about the products and they're helpful. The prices are too high to come here often but it's a good place for a treat.

They are excellent with there customers, and always shows there support for people that need there help. I am going to say they are 5 stars.

Absolutely terrible experience. The interaction with the security guard was weird before we even got into the building (& he only asked two of the people in our party to lower their masks..hm wonder why?) and once we were in the building he followed our group inside and harassed us in there..saying we couldn't all be standing together and that we needed to move? Customer service was awkward as they did not handle the situation well. We left that place & went down the street to Zen leaf and the experience was 10000000% better.

I’m from New York and never experienced recreational dispensaries. Pam made me feel welcome and comfortable. 11/10 awesome person and shop

Best dispensary I've found in Chicago. I keep going back to the West Loop location even after I moved out of the neighborhood because it's genuinely the best. Best staff, best product. Big five stars. Please open a location near North Ave and Milwaukee Ave. We're in a dispensary desert over there and my top choice would be Nature's Care.

Let me start by saying my experience here made up for my horrible experience at Zen Leaf - Chicago (West Loop). I travel a lot to different dispensaries in my spare time. I also review my experiences on my social media blogs. This one is on the top of my list when visiting Chicago. The lady welcomed us as soon as we entered their establishment. She smiled and spoke with such a pleasant tone. The young lady who served me was amazing, pleasant, professional, and knowledgeable. She made my experience worth the extra miles to get there, especially after my not-so-pleasant experience at another local dispensary. I forgot the young lady's name, but I was at the dispensary today around noon. If management sees this, please acknowledge her for her professionalism. She was beyond informed and eager to help and recommend different products. The staff made me feel like she appreciated me patronizing the business and I appreciated her kindness and willingness to recommend strands to me.

They are excellent with there customers, and always shows there support for people that need there help. I am going to say they are 5 stars.

Absolutely terrible experience. The interaction with the security guard was weird before we even got into the building (& he only asked two of the people in our party to lower their masks..hm wonder why?) and once we were in the building he followed our group inside and harassed us in there..saying we couldn't all be standing together and that we needed to move? Customer service was awkward as they did not handle the situation well. We left that place & went down the street to Zen leaf and the experience was 10000000% better.

I’m from New York and never experienced recreational dispensaries. Pam made me feel welcome and comfortable. 11/10 awesome person and shop

Best dispensary I've found in Chicago. I keep going back to the West Loop location even after I moved out of the neighborhood because it's genuinely the best. Best staff, best product. Big five stars. Please open a location near North Ave and Milwaukee Ave. We're in a dispensary desert over there and my top choice would be Nature's Care.

Let me start by saying my experience here made up for my horrible experience at Zen Leaf - Chicago (West Loop). I travel a lot to different dispensaries in my spare time. I also review my experiences on my social media blogs. This one is on the top of my list when visiting Chicago. The lady welcomed us as soon as we entered their establishment. She smiled and spoke with such a pleasant tone. The young lady who served me was amazing, pleasant, professional, and knowledgeable. She made my experience worth the extra miles to get there, especially after my not-so-pleasant experience at another local dispensary. I forgot the young lady's name, but I was at the dispensary today around noon. If management sees this, please acknowledge her for her professionalism. She was beyond informed and eager to help and recommend different products. The staff made me feel like she appreciated me patronizing the business and I appreciated her kindness and willingness to recommend strands to me.