Reviews of HiKei
3.1 (66 reviews)

I came here accidentally because i found their delivery instead of the storefront. The budtenders are super friendly and knowledgeable. Prices are fair and the cash back is a bonus. My go to.Edit: okay so that short review was for time sake, but that doesnt mean its fake. I take reviews a little too seriously so here is the rest of it: I found this place by its delivery. The storefront did not come up on weedmaps, but the delivery did. When i clicked on it, i saw the storefronts picture. After a quick Google search I found that its 5 minutes from my apartment, so i went. The staff was suuuuper friendly. I don't remember what i got because it was a big-ish buy, but i remember loving the place and being happy with all the products. Since that day, I've been 2/3 more times and I leave happy every time. I wish i had time to go more often.

Yesterday was my 2nd time and still my favorite dispo! This place was recommended to me by a friend when I was looking for clones! I gave one to my dad for father's day and the plant was a success! They have a wide variety of clones! The workers are so great and always so helpful and friendly. I love their selections and the brands they have! And I also love how open it is, the vibes are very chill and also aesthetically pleasing!

This place is trash, stole money from me! I reached out to weedmaps and they did nothing! Ive showed proof and still no response! I filed an investigation with BBB this place shouldnt be open high prices and the delivery drivers steal product! Over 100$ in revenues stolen

Such a modern, trendy spot to pick up all the cannabis products you could ever want! They even have the hard-to-find Foria products. Love this shop! It seems the bad reviews are for the deliveries during COVID, and that seems unfair. They're a local business that I'm sure friend their best with high demand. Go into the store it's a great vibe!

Hi Kei is super cool dispensary for recreational and medical customers! The security guard checks your ID at the front when you enter and they check your ID again when you make your purchase of the goodies Hi Kei has a credit point system that gives you 3% cash back that you can use as money towards your next purchase (or save it up, since it cumulative)! First time customers get 10% off!My first time going here, I was helped by Karay and she helped me get the product that I was looking for: Blueberry Muffin by Bloom Farms (I would definitely recommend if you like indica). Karay also helped me decide on other products and explained how long the dispensary has been open! It was cool to learn more about the store.They also have plant clones with healthy roots! The prices range from about $20-$28 per plant, which is pretty good. We are in California, so might as well take advantage of legally being able to grow Overall, Hi Kei is a fantastic dispensary and I will continue to go here to choose from their vast selection of products!

Hikea i tried yesterday and have NEVER been so disappointed by a dispensary.  I have been smoking for most of my life and these jerks are trying to pass off a shitty hybrid as GG4.   First it's Hydroponically grown you can taste it, this is produced by Sensation Labs.  It is crap doesn't even get you high then when I called them to ask about getting a refund despite the fact that i had an unopened container of it they basically said you bought it that it doesn't matter to them as it was presealed before shipping and basically fuck you you bought it your problem NEVER EVER USE THESE AS$HOLES.  If you want exc llent bud withzero problems returning weed that does not meet your expectations.  Go to The Grove.....quality buds no bullshit return policies if you did not get what you expect Hikea is a BAD JOKE perpetrated on Cannabis consumers of San Diego don't EVER shop at hikea they are crap

I've used this company before and I thought it was OK. But tonight I got stuck with a female bud tender or whatever she was and she kept on asking me would you like to make an order. Well I would've called if I didn't but I do want to have my questions answered but she was so short that every time I ask a question if she answered it should say would you like to make an order and she did that like eight or 10 times. So I finally just got fed up and said is this how you talk to your customers and she hung up on me.

Friendly San Diego vibes here. Spacious, no long lines. They carry Dark Heart Nursery clones here!

Been coming here for the longest , and I happen to come a day my ID expired such was about 4 days after my birthday , and they clownass "security guards " wouldn't let me in to purchase something because my ID had expired , this business can go fuck them selfes , that's why we will continue to buy shit from plugs , fuck this place and there overpriced shit, not to mention mfs think they intitled to tips for serving bud , got me fucked up

Rude security guard on Halloween morning, should have put up cones if you didn't want me to park in half of the normal spots, on the street too. Will not be coming back, even for the deals. This is for hikei on home Ave

Sometimes they let me in sometimes they don't because of my id. Absolutely stupid. Don't waste your money here.

One of the first dispensary I went to in SD. Staff at the counter ignored me for about 10 minutes. Another staff frantically told my friend not to open her disposable vape while we were walking out. The prices are high and the selection isn't that great. Also, I find the store theme obnoxious. 10/10 don't recommend.

This is literally the only LICENSED dispensary that does not give me a panic attack!The line is never crazy, the budtenders are actually educated in all of the different products and are always sweet, the store itself is kept very clean and all of the employees were wearing face masks!My budtender tonight, Elisa, was exceptionally awesome though!I took her advice on a "wallet friendly" choice of flower tonight... And was actually shocked with the quality!!!!Definitely recommending HiKei to everyone in the canna community!!!!!!!

This place is awesome. Every person I've spoke to on the phone has been friendly, polite, and very helpful. Their delivery drivers are quick and also incredibly friendly. They include goodies in their delivery baggies, including a Hikei face mask in my last delivery and some wraps in my delivery today. Would 100% recommend.

I usually get pretty good service when I call and make a delivery; lot of help choosing products and can be very informative. Sometimes it's just average, nothing super special but no mistakes either. Tonight kinda sucked though, the service on the phone was spotty, I brought it up but was either ignored or not heard, everything else was heard though. After the order I was told it would be between 1.5-2 hours, totally fine. What wasn't fine was when I called back 2 hours and 15 minutes later I'm told it would be 3 hours and 10 minutes to get here since I placed the call. I get it, you have times you go out and deliver to carlsbad. You have a set schedule to follow. Just don't tell someone 1.5 hours when you mean 3If I could do 4.5 stars I would, 4 stars seems too low, but I can't give 5 stars after tonight

I have nothing but good things to say about HiKei and the staff I've encountered.  Whether by phone or in person, the staff at HiKei have always been helpful when I order or have questions.  My mom has a lot of pain she lives with at 75 years old so I took her to HiKei to see if they could recommend something to offer her a little relief.  They sat her down and brought out a few products for her to think over.  The staff was knowledgeable and made her feel comfortable and cared for and I appreciate that they treated her with so much kindness and respect.  lol...They made it fun for her and she loves the ointment and edibles they suggested and by the time we left the store, she felt a little pampered, I think.Lastly, HiKei delivery is the best!!  They call after I order online to make sure my order is all straight before it goes out for delivery and I really love that.  So far, for over a year, I have not had even the smallest issue with any deliveries and the HiKei drivers are some of the coolest peeps ever!

Tried hikei, recommended by afriend.  Unfortunately they delivered an expired product.  Emailed them twice to report this and have not received any reply.  Pretty unbelievable given all the high quality options available.

SCAM ALERTThe past 2 orders I placed included tinctures of 1000mg, both times they swapped it for a 10mg bottle. I called in and the delivery manager said the best they could do was offer a small discount. DO NOT WASTE YOUR MONEY HERE

Started going here after being bamboozled by March & Ash.  So far loving the products and customer service.

Bought two cartridges and one stopped working(about 80% full). Just stopped by to see if they would replace the defective cartridge and the manager said she can't replace it, but instead offered me a 15% discount. No thanks. You suck!Stand behind the products you sell. Lame!

Great place to get your medication if you get there early you get a good discount too early bird special plus there's discounts through the week

First time going into a dispensary and had a really good experience. The people here are very knowledgeable. They helped me get some CBD and different types of teas and creams. I'll definitely come back here when I need more.

Best spot on SD! Excellent service - staff is professional, friendly and helpful . Excellent variety of products. I get delivery all the time and they are always faster than what's advertised. Quick and easy!

First time here and was very Impressed with the knowledge the male bud tender provided me! (forgot his name) I was originally being helped by a female who Seemed like she was having a bad day. She seemed annoyed by my questions and uninterested in helping me. But my experience was redeemed by this awesome bud tender. Wish I knew his name, he needs to be promoted! Will return for sure and recommend to friends and family.

I know with the whole COVID-19, summer fire storms in NorCal forests, and the closure of ALL dispensaries on third Avenue in Chula Vista, definitely equates to some crazy times man.     So you know, I'm strolling along, trying to get through my week and I drop off my mom at work when THEN I want some weed.     So I go ahead and search what is available to me online. I find this super cute place called Hi Kei, the pictures were fantastic! (it looks like a bar.)I was a little bit nervous about going there because of how pretty it looked.     When I got in, I was security checked at the door (which is a great feature) and I was able to put on hand sanitizer as they have that readily available. I go ahead and walk up to the counter and I already feel at ease because the sales associate was very welcoming. Definitely a great job for having Chris on the team Hi Kei, he is a great asset. So I go in there with a budget, because school is going to start soon. I went ahead and chatted it up with Chris and was able to learn why the Chula Vista dispensaries got closed, what makes them different, and was able to see the various selection that they had.     What I heard from the recent Chula Vista dispensaries closing down, was that they closed down because they were open illegally...they were open without having a permit!  And a reason why they were doing it illegally was because they were selling what is known as "mech." "Mech," is definitely is some low- quality weed and I'll tell you that much.     So, what makes Hi Kei different, is that everything in their store is regulated. From the sense of how they farm the cannabis, to what type of pesticides they use, if any, and so on. Definitely, that talk raised up my confidence about this place.     I left with three jet packs, which are half a gram joint, either an Indica, sativa, and hybrid, and an edible. It's been about three days now and I have been really enjoying the weed. I definitely don't see any side effects like paranoia or anything crazy and definitely it's very comfortable.     It's a bummer that I just found out about this place and that I'm going to be leaving for school, but Chris definitely reminded me that I will be heading to the Mecca of weed, so that made me feel better .     Definitely recommend this place to anyone who wants to go ahead and try some high-quality weed, know where it's coming from, have it be regulated, and definitely enjoy some really great customer service.

This place is fantastic. Wide selection of everything you could.possibly want or need.

This honestly hurts to write this my girlfriend and I have been customers of this dispensary from the beginning and we kind of got disrespected today Morgan is your guy's worst bud tender first of all when we ask what half Ounces you sell don't pull the 2 cheapest half ounces in the store high supply and sessions both suck wouldn't you wanna show your best? Didn't ask us if we wanted indica Sativa or hybrid had no input what so ever on any of the edibles she just chose 2 flavors for us idk if that was your first time tending anyone but that's not the way you do it loose that attitude and don't just assume someone's in there to spend the minimal amount thank you won't be coming back for a while.

Terrible worst dispensary I ordered from. Took 3 hours to deliver. They should let people know when they order not an hour and a half into the delivery.

Super lazy rude staff allowing people to cut not maintaining any type of professional courtesy. Not allowing someone to use the ATM without losing your spot in line not checking stock because they are to lazy allowing homeless to cuss customers out and the only one doing anything is the two ladies in management. And they are doing as much as they can but the staff clearly run this place with a lying and BAD attitude! Btw I guess I'll get my bday weed somewhere else :(

Highest gouged prices in town. Some items were 30usd more than competitors. They won't stay in business for long ripping off customers like this

Very professional place and neat. Karey helped me,  super friendly. Great pricing too

This place is rad. Delivered within an hour of being placed. Quality is awesome. My gf let me try some other hard candies 5 mg from another shop. Hikei were soooo much stronger. Def would recommend and I would def return as a customer!

Great staff and awesome selection. April is a pleasure to work with. Will definitely be back.

Super bummed bc I ordered a pick up, never got a notification it was ready (or when to expect it to be ready), so I called two hours later and they said it was ready. So I drove over there and not only was the order not ready, but they didn't have the items I ordered for pick up at the store... Very disappointed bc I can't find what I wanted at any other dispensary closer to me - they let me order it online AND told me over the phone it was ready for me to pick up. Definitely won't be going back.

Like this place very good variety of different stuff staff is excellent very willing to help out. Cool vibe! Always have specials going on.

I ordered my product on Weedmaps after taking the time to submit my info for Curbside pickup to stay safe during a time of question. Upon close of purchase, I call the store to make sure that I do the "pickup" properly. The customer service rep I reached informs me that they may not have updated their online inventory "do to the rain"so I "may or May not be in luck". Apparently they are sold out of what I purchased, but they were excited to input my personal info into a company database regardless of not having the product I was informed that they had. This was a bait and switch opportunity to gain customer emails. Until this manager reaches out apologizing and offering the product that they were suppose to have, this review will remain. Shady business strategies deserve to be reported. This is me doing my part.

They have really good customer service. I made a mistake.  got the wrong product for my wife and they were super upstanding.

Not the cheapest, but staff is friendly and educated. very helpful and left happy with transactions.  I intend to go there again!

Drove all the way to this establishment which claimed that they "only exept the best for clones." Got the drop the same day we arrive and what do we get faced with PM!!!!( mold ) for those of you that dont know. So please be weary and watch what you are buying for those of who want to grow because, you need to beware of the PM!

New dispensary, decided to check it out. Pros: clean, nice vibe and airy decor. They had what appeared to be cannabis beer for sale which was cool. The staff was friendly and helpful and the security guard was chill. It is apparent they put a lot of money into fixing up the building. However.After visiting Goldn Bloom which is relatively close, this dispensary has far less security and I'm not sure I would return. I felt safer going to Goldn, even though this place is more convenient to get to. I hope they add an extra level of security, whether an additional entrance barrier or such. Too risky for the area especially since they're right next to a freeway onramp. My two cents. Might be back, might not.

thank you to Vanessa for the amazing service!!! sweet staff, very organized, plenty of variety, good environment, & reasonable prices!

Great place to go into and buy but DO NOT DO THEIR DELIVERY OPTION,. They messed up my order the night I placed it then told us keep product until next day, exchange for our right products that we wanted bc the person who took our order forced an half oz deal without mentioning the fact it was SHAKE.. I know some people like that stuff, but personal I DO NOT and if that person would of mentioned it I wouldn't of ordered it in the FIRST. So that's fault number one. So when speaking to the person the night before we exchanged the half oz for 2, $25 8ths. Which was cheaper than the half oz by $25. We returned the half oz SHAKE the next morning when the delivery guy came to exchange the products. When he came the driver DID NOT EVEN KNOW it was an exchange & DIDNT EVEN HAVE MY CHANGE. Driver here at my house for 15min.. We called store spoke to Sofia told her our situation. Gave us another 15% on top of the 10% the person night before gave us, which we told Sofia and she said ok, no problem. Btw my husband now is the one dealing with it and speaking to everyone bc of confusion, no money being returned and also the disappointment of how unorganized this dispensary is. Mike the manager gave us a call told us the discounts couldn't be stacked. Too many problems on top of someone now knowing the correct rules of their job. Another thing Mike needs to understand that this was a huge problem and yes we order under our account but I have been in the faces of your employees each time you driver was at my location and the reasoning for my husband taking over the situation bc it was a lot of stuff going wrong with my transaction. I've order from you guys plenty of time and we never do so again.

Love this place. Always quick and easy stop. Staff is super nice and knowledgeable. It's closer than other shops for me so I usually go here for my pups drops.

Extremely knowledgeable and professional. Very thorough and helpful with whatever your budget is.

Nice venue good service . Would come again . Good weed good prices! Highly recommend !

Eugene is the bomb! Every time I come here it's a great experience. I've loved all products I've gotten from here! Place is clean and dope. New go to!

Bad customer service. Overpriced, website won't let you update your phone number, so I had to call, guy wasted my time for 30 min only to tell he couldn't deliver to the same address I always get delivered to online. Such a waste of time, for overpriced stuff anyways.

I always saw this place on my daily commute. I decided to stop by and let me tell you, the vibes here are so inviting, everyone is so nice and knowledgeable especially Alyssa. She didn't try to sell me stuff I didn't need, she helped me pick out some new products to try along with the usual products I normally get. I have very bad insomnia and I love everything she picked out for me, I've been sleeping like a baby and waking up each day refreshed. Thanks again, Alyssa!

Avoid this place at all costs.Placed a couple orders for delivery from this service even though they were constantly out of items that were showing in-stock online. In my initial order I received a 510 battery from HiKei that turned out to be a bad battery. I had never used a 510 battery before coming from Stiiizy products so I had no idea why the cartridges were not working correctly. So I called and asked for advice. They told me to fiddle with the cartridge itself and sometimes it's a connection issue. Did that and ruined a $60 cartridge as the part at the bottom fell out. Another 1g cartridge wouldn't work at all with the battery once it was half finished. Just stopped working with the same-branded battery as the cartridge. Called last night to ask on top of my new $100+ order if they could exchange the $10 battery after telling them my issue with it. Just asked for an exchange. Not my money back. Not anything free. Just an exchange on the product that they sold me that did not work and wasted $120 of otherwise good cartridges. Apparently that was just too much and they told me I shouldn't have charged it in the wall (like I should have known this) and only charge it on a computer (because it can 'fry' in an outlet apparently). Spoke with the manager and he thought it was just ridiculous that I was even asking to exchange the battery that had caused so many issues. Said if I had called within 10 days they could exchange it but since it's after that timeframe it's a no-go. Canceled my order and will never order from this company again.

My favorite neighborhood dispensary. Always a great place to stop after a hard days work for a joint, edible and/ or fat dab! Great prices, great selection and some of the best service in town. They also have an amazing delivery service and I use it often for at home deliveries - perfect every time!

The staff have definitely become more welcoming and s/o to the security guard working Saturday mornings (his name is RJ just found out today haha) in the front he cool. I came in today about 8:30 AM to hop on their 15% OFF everything from 7AM - 9AM (started making a habit out of it and it's worth the extra 15% off TRUST). The person that helped me out was super kind and I asked for indica dominant raw garden cartridges (which for some reason they aren't getting many or great shipments of because the THC percentage has gone way down from what it was before, not that I can complain to Raw Garden myself directly for them haha). I really do wish they had more and higher THC percentages for indica but oh well. Anyways my bill came out to be $57.something cents but she went ahead and made it an even $55 so I thank you and appreciate that! 10/10 service!

Go to the place almost every other day!Constantly getting asked if I've been vaccinated at least over  5 times by now when it's not even their fucking right to know And the owner knows if they do ask us they just have to take our word for it . Im sure he told them that but THEY SHOULD STOP Asap.. Because if i get asked again im definitely going to lose my shit!!!!!

This is the worst dispensary I've ever been to. I recommend educating your staff on your products. I ordered a cannabis beverage and an 8th. They arrived two and a half hours later with my 8th and kiva gummies. They had me come out to the car and meet the driver in an alley. He didn't have change when I asked if they had change. It was an awful experience and I don't recommend a place that doesn't even know what they sell. Worst experience of my life and I spend a lot on cannabis. I've included the picture of what I ordered from there website. Idiots

I would give this place zero stars if I could. Absolute WORST customer service!!! Attitude-y staff (I'm deaf & they think it's okay to make me try to lip read despite being asked to write things or use my talk to text app) that can't even remember my name long enough to get me a receipt (that I had to ask for ) despite being one of the very first sales Chris rang up for the day. Lost out on a bigger sale because he couldn't be bothered to even ask if I wanted anything in addition to the order I placed online, and I wasn't gonna deal with his rude self any longer anyway

This dispensary has a really great selection. If you want to smoke, vape, eat and or grow they have something for you. The open window with the plants  is very captivating along with their display of products behinds and in front of the counter. The staff is really great. Knowledgeable and I do appreciate the tips along with the recommendation. Although when I order for delivery I feel like I'm being rushed over the phone. Female, kinda high pitched voice. But when the guy picks up, it's coo. Also, I was told by two employees that the point reward system is no longer in effect but when I went to the store that wasn't the story at all??? Y'all playing with me?Overall a great dispensary, great people except that one girl. Delivery drivers are always on point!

I love walking into a dispensary without feeling overwhelmed and rushed. HiKei is perfect for people that feel the same way. The staff is chill and helpful without being in your face and rushing you to choose. They have nugs on display. Categorized with prices. Love that it's all upfront. Nice bright lights, good assortment of products from low to high end. They also have plants, If you have a green thumb.The store is bright, clean and open and airy.Prices are reasonable and more affordable than some dispensaries I've been to with the same products. Would definitely recommend this place. Oh and they have a rewards program!! Score!

Worst cannabis delivery experience. I waited two and a half hours. They didn’t have my order correct or change. Don’t use them they are terrible business people who can’t get an order right. They also made me walk out to an alley like it was a black market pickup. I hate this place

I’ve been going to this dispensary for a while now and decided to buy a puffco after a few employees told me how much they loved theirs. With in two weeks it broke and when I took it back to the dispensary I was told they wouldn’t replace it. Last time I go back.

This place is straight up ripping off their customers. Prices are 10-15 bucks more than other places nearby plus they charge a 5 dollar fee to use a DEBIT card regardless the order price. You can’t even use a credit card. They sold me a bad cartridge that tasted burnt and made my right lung ache. On top of that, they wouldn’t even take back the return two days after purchase with receipt and box. Head on over to Emjay! I always order through them now,. they have a better rewards program, better prices, and lower delivery cap. Most importantly they stand behind their products. Hikei doesn’t care about their customers. They believe they’re the Apple of weed stores and they don’t have to care what we think. Let’s prove them wrong.

I would not order from this delivery service, they have messed up my order 4 times now, and the most recent time they were refusing to give me a refund in cash, and would only give me store credit. i will never be ordering from them again and i would advise you to not order from them either. Speedy Weedy Delivery is a much better weed delivery service!!

These guys were helpful, fast, priced right, and made it convenient for me; This is what I love most. I called my delivery order in, asked for suggestions, Chanel helped me choose the right products and then i received a link to watch where the driver was, just like those food delivery apps.I needed to pay with debit because i was too lazy to walk to an ATM, they accommodated me for a nominal fee. WELL WORTH IT Aces all around.

Worst cannabis delivery experience. I waited two and a half hours. They didn’t have my order correct or change. Don’t use them they are terrible business people who can’t get an order right. They also made me walk out to an alley like it was a black market pickup. I hate this place

I’ve been going to this dispensary for a while now and decided to buy a puffco after a few employees told me how much they loved theirs. With in two weeks it broke and when I took it back to the dispensary I was told they wouldn’t replace it. Last time I go back.

This place is straight up ripping off their customers. Prices are 10-15 bucks more than other places nearby plus they charge a 5 dollar fee to use a DEBIT card regardless the order price. You can’t even use a credit card. They sold me a bad cartridge that tasted burnt and made my right lung ache. On top of that, they wouldn’t even take back the return two days after purchase with receipt and box. Head on over to Emjay! I always order through them now,. they have a better rewards program, better prices, and lower delivery cap. Most importantly they stand behind their products. Hikei doesn’t care about their customers. They believe they’re the Apple of weed stores and they don’t have to care what we think. Let’s prove them wrong.

I would not order from this delivery service, they have messed up my order 4 times now, and the most recent time they were refusing to give me a refund in cash, and would only give me store credit. i will never be ordering from them again and i would advise you to not order from them either. Speedy Weedy Delivery is a much better weed delivery service!!

These guys were helpful, fast, priced right, and made it convenient for me; This is what I love most. I called my delivery order in, asked for suggestions, Chanel helped me choose the right products and then i received a link to watch where the driver was, just like those food delivery apps.I needed to pay with debit because i was too lazy to walk to an ATM, they accommodated me for a nominal fee. WELL WORTH IT Aces all around.