
Solace Meds - Medical
- 4.1 (37)
- 301 Smokey St. Unit A, Fort Collins, Colorado, 80525
- Monday 10:00 am - 7:55 pm
- In-store purchases only
I love this place and their people. Always amazing. Every time
I went in here a couple weeks ago. The staff was very friendly. Unfortunately the cartridge I got would not work . I was hesitant to call and let them know because of my experiences with other dispensaries having terrible customer service and management . But I called anyways and I could not have been more impressed. Cheyenne is the manager I talked to and she was beyond nice and helpful. She apologized about the cartridge not working and she told me how she feels so bad when something like that happens. I could tell this girl genuinely cares about the industry she works in and wants the customers to have the best experience possible. I went back in and she was even sweeter in person. She helped me pick out a new cartridge . She explained to me how exactly the battery worked and I left feeling so much better . I have read a few of these reviews and it seems to me that a lot of people have not tried reaching out to them over the phone and seeing how they can help fix your issue. If you have any problems with the product call and talk to Cheyenne . I have been to many dispensaries and she is by far the best Manager I have ever encountered!
I have been coming here at least twice a month every month for a years. Today I found out there prices have gone WAY UP! Used to be my favorite dispensary, unfortunately I can no longer afford to come here. $110.00 for 1/2 oz. for Guest strains... now $140.00, also cannot mix choices like before. I know costs go up, but 30 on 110 is ALOT!! My money will go elsewhere . I've already found 3 places with better prices without even trying. So Enjoy Extra Money You Will Make BUT WILL NOT GET FROM ME!!!
Want to give a big shout out to Lucio Smith. It would be hard to put into words how how impressed I am with the level of customer service he provides. He has taken what would have normally been a frustrating process and made it a good one. He has gone far out of his way to help me leaving me with no doubt my issue will be resolved. Who ever hired this guy should get a raise as well as him. Great selection on products and prices that match as well. Don’t forget to hit the head shop on the way out as well!
I have been here since the beginning and they are well informed and very helpful. They can answer anything, and will help you with any concern. Always great advice and I have to mention how friendly everyone is.
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