Reviews of Token Farms
3.1 (41 reviews)

I have been going here since they opened.  It' seems lately, the staff is clueless on how to scan drivers license.  While I was there, they needed to scan it 3 different times.  Once when I checked in. Once when I was in line and once when I was checking out.  This did not happen to anyone else when I was there.   When I asked why it needed to be scanned a 3rd time,  I was told very rudely, I'm Just doing my job ma'am.   The kids that work there need to have better customer service skills.  I have been to many dispensaries and never was this an issue with any of them!  I will be going to Valley Pure from now on!

This place is alright, didn't like that today 3/25/20 I was told that if I wanted my change or leave as a tip and asked how much it was said only 5 dollar so I just asked for it back ended up being 12. Integrity goes a long way for me in a company and he didn't have any wanted to keep my money, wonder how many other this has happened smh never at valley pure

Was a customer since day 1 and I stuck around because the staff is usually friendly and the prices are typically better than local competitors, but the last several times I have gone their check in system has been unorganized and I have been skipped. Once or twice I can understand, but multiple times with multiple people being helped BEFORE me who checked in well AFTER I did is unacceptable. When bringing it up to the staff I either get blown off or given a rude response. Today's visit has pushed me to the point of taking my business elsewhere. You're dropping the ball Token. Disappointing! Covid or not you need to be better organized and more customer oriented when it comes to issues like this.

Horrible staff! Uneducated people working giving wrong products!. System is so unorganized that you will be there for 4 hours after purchasing an online order! People beware they not only charge you but your bank charges you as well if you pay with your card! Horrible service!!!..Hope they aren't doing anything illegal

Horrible customer service. Marissa double charged me and then they refused to refund me my money claiming it would be refunded but NEVER did!

Staff & Security are very PRODUCTIVE & PROFESSIONAL!! Never had bad experience... plus dinner across the street

BUYERS BEWARE!  I've only bought from these guys 3 times - 1st time I didn't look at the actual vs listed THC levels. 2nd time, I noticed WHEN I GOT HOME because they just give you a closed brown bag with your on-line order, that the joints I bought that said high 19% THC on line, was actually a low 16% on the package! I NEVER smoke less than 20%, so was very aware of the only 19% THC when I ordered them. I wouldn't have purchased 16%THC pot!  Cut to my 3rd purchase...I ordered (3) 1/8 jars that said high 26% THC on line. When I picked up the bag? Jars said low 23% THC on the bottles!!! WTF!!!!  When I asked how that could be, the sales girl said it could be a new batch...really? A batch of bullsh*t!! Is that even legal??? I got my money back and WENT SOMEPLACE ELSE!

It's unfortunate that this establishment is so poorly operated. I came to town to visit family and ordered from this place. I placed my order in and it told me it was ready to be picked up. I drove all the way over and had to wait an additional 40 minutes. Coming from San Francisco I was very disappointed. It's was 100 degrees and they had their customers standing in the heat with zero efficiency. Their system of ordering online/curbside pickup is horrible. Not to mention the flower is over priced. Come to SF and see what it's really like to go to a real dispensary.

I love the staff, they're always so friendly and professional. They tend to you as soon as they can and get you on your way! Will recommend to others.

It's not a bad dispensary but the service is so slow, even when you online order you still have to wait when you get there. There needs to be a better way of doing it because the service is extremely slow.

One of my new favorite places to get edibles. They are much cheaper than valley pure which I was going to in woodlake and the edibles here do not taste like weed. I went in my first time and found edibles I got in la that were overpriced but were much cheaper at token farms. The staff was very friendly and the wait time didn't take long to get in there. The music while waiting was also good. Overall this place is a new good spot to buy edibles for me.

Very good customer service everyone there was very nice security guards were also very nice prices are a little high but definitely worth it

i had placed an online order and although it was ready an hour before arrival, i still waited a good 30 mins. they were extremely busy and were trying their best. staff was super helpful so i didn't mind. their card system is a little annoying and doesn't make sense. i was told they round up to the nearest 5 + a 3.50 card fee. don't understand the logic but the girl who assisted me was very sweet and helpful! didn't get her name but she had finger tattoos so s/o to her!

This place was very nice with very nice staff. They had many options and a great environment. The only problem I had (which subsequently led to me leaving) was the ridiculous payment system. Charging me like an atm and a $4 debit card charge which they didn't mention until my card was being input? Added up to $10 in taxes. Just not worth it.

Happy to see another dispensary come to the Central Valley. On my first visit here, the security was really nice and professional. I already knew what I was going in for (CBD Edibles/Gummies). After entering the room, it was nearly impossible to get someone to help and when they finally did they weren't much help. I asked to get two packs of the CBD only gummies and was told "You know these have no THC in them so you won't get a head change." I replied "Yes, I'm aware they're for my mom and they help her sleep." The worker scoffed and replied, "Yeah I don't know to much about these I smoke a lot of weed and like to feel the head change so that's why I smoke a lot of weed." Like cool, glad that works for you but also maybe not tell customers that you're not educated on other products in the dispensary since flower isn't the only thing being sold there. Also not a big fan of them running my card like an ATM and paying me some sort of change difference. Most dispensaries allow you to check our doing a normal debit transaction.

First time here. Very nice in showing me their process to purchase (id check, online ordering prior to p/u, etc.). I bought a cart but didn't realize it needed a specific battery. They were cool with helping me get the right one. Good prices and product.

As this isn't a reflection on every employee at Token Farms. Poor attitude has been the typical experience lately with several of the employees as well as lack of empathy for technical issues they are having with their reward system.

I love going to token farms.  All of the employees are friendly, outgoing, knowledgeable and professional. I would like to thank Evan as he was the employee who helped me today. I'm very grateful and looking forward to my next visit.

Always a great time when I shop at Token Farms.  Great staff!!!. Welcomed feeling  when coming to purchase medicinal. Online order is very fast and efficient.  Their inventory is growing every week. Highly recommended you go and get what you are after. Weed.

Such an A wonderful experience! From the moment you pull in the security guard is super nice! Staff is also friendly, attentive and helpful! I had placed an online order and was in and out fast! The only problem I see so far is the prices are a little high, but I mean look what you're buying! So it equals out. The inside is very nice! But kinda small so don't expect more than 5 people or less, other than that it would be too crowded. They do have an ATM on site! You don't have to go across the street to Taco Bell, "they have one outside". Give this place a go! I know another company is a few buildings down, but you won't regret your visit.

A little while back I went to pick up and order I had place online. The lady checked my ID, i told her I had a pick up and unfortunately my phone was about to die so i asked if she could scan it, she didn't say a word to me. She proceded to check 4 more customers in thst did not have online orders. Also, side note, they never said that it had to be scanned none of the messages or texts at the time said to make sure you have this text. Idk if they do now I havnt been back. After asking the lady again if she could please scan my pre order before my phone died she said "you should have charged it, it's not my problem" there was about 2-3 people in the store, she could have quickly scanned my phone, even after checking in the people. I wasn't asking to go in early or if it was too busy simply asking to scan before my phone died. Once I got inside a manager approached me and said i was disrespectful to the staff and she hadn't even asked me what happened. I said i have no idea what your talking about i tried to have a conversation and she got rude and walked away and then i told her bluntly I would never be back after being treated so poorly, she said fine and continued walked into a back room. This is the worst customer service I have EVER experienced! I've had product issues here before but they have ALWAYS been great about fixing it. But clearly she was not so nice when a problem arises. Idk if she was having a bad day or what but as a manager you should try to find solutions not create more problems by accusing someone of something they didn't do!

Token Farms did their homework with this place. Great customer service waiting for any questions you may have. The inside looks like your shopping at an Apple store! and best of all...great prices. Thank you Token Farms.

I've been coming to Token since it's opened and I haven't been disappointed! Good flower, even better staff, I had a little issue with some flower and Anthony the manager went above and beyond to make sure I was taken care of! 10/10 recommend!!! Thanks guys!!

Normally I love it here but yesterday I had bought Raw Garden wax which is the only wax I smoke and I opened it and it smelt like Gasoline, I called and they offered to change it so I went to switch it out and they gave me the exact same one... don't you think it one is shitty the rest of them would be??? Really annoyed with them right now

First time , good experience. Friendly employees, was in and out quick and even though I'm knowledgeable about marijuana it was nice to have other opinions on certain products . I have been a smoker for 15 years tried many different buds and  the sunset sherbet I bought from here was literally the best I ever smoked. I told the lady I wanted something similar to passion fruit because that hands down  was the best weed i have ever tasted, or smoked  in my life, and since never ever found anything like it!!!!! Well the employee, I forgot her name (I'm sorry)what she recommended was either the forbidden fruit, or sunset sherbert but she preferred the sunset herself so I tooK her word for it. Stoner to stoner, Lol! Best decision ever. The taste (in a diamond swisher) was amazing.also bought a disposable pen which has me so high , I've been saving up on my sherbert  only downside they had no gifts or promotions for being a first time customer. But I'll definitely be back. Thanks!!!!!

Mykel is so helpful & nice!! Their staff is great! Store is very clean & their prices are crazy good!! Definitely my new spot!! Thank you Token Farms!!

Token Farms seems to be ran by kids that don't know how to process a payment unless it's done in cash. If you don't have cash don't bother going to this place because these idiots have no idea what the f*** to do with your card.

Only get two stars cus of how cool the security guard was. Poorly operated, can't even go in to look at the product. You just stand outside like addicts. Bud tenders don't seem to know anything about the product. Have to order off a tablet. The menu doesn't give the correct details. Ordered GSC and they gave me the wrong flower... how does that happen?

I was visiting for the weekend for my girl and decided to stop by a dispensary and pick up a couple things. security was super nice and so was the lady who checked me in. But as soon as I stepped in it was a whole different energy. The place was small with not a lot of walk room. A girl started walking behind me to follow me because I guess that's how to select the things that you want. Her name was marissa. She had no patience. Swore like I was taking forever and when I made my second pick she said "are you done" in a rude way so I figured I would just end it right there. My suggestion is hire people that want to be there.

Only redeeming factor about this business is the security guards. The staff is a bunch of wannabe thugs that are rude, disrespectful and have zero knowledge of the products they carry. They get attitudes when you ask questions and act as if it is an inconvenience to them that you want to spend money in the establishment. I highly recommend avoiding this place at all costs.

Genuinely always have positive experiences at Tokens, I'm always in and out pretty quick and enjoy talking to all their employees. The security guards are always so friendly and some of the nicest people. Chris usually helps me out and as usual, is the best. Great guy that helps me find what I need before I head to the Bay.

Shop did not honor Black Friday deal for Honey Leaf's " Buy a Honey Leaf  1 gram Vape get a Honey Leaf 1 gram Vape for $1. Buy a Honey Leaf 3.5 flower get a 1 gram Pre Roll for $2. " deal. Spent more time arguing that it only applied to Live Resin products then when another rep was called over, he stated that they didn't have any Honey Leaf 1g vapes we're in stock even tho the first rep had both I had ordered in hand. Suddenly there's a "only as supplies last" or "that's not the Black Friday version of the 1g" both of which has no verbiage anywhere on the deal detail, rsvp, or anywhere else. The deal list they had in store did not match the deals online at all. If you cannot honor your deals or make false claims then remove them or be more clear in the ad's. I'll look to other dispensaries going forward, it's one thing to misrepresent a sale/deal versus blantanly lying and arguing with customers.

It's great to see HTC back in stock and the price is right, thanks Token Farms, keep up the good work.

I'm done with the crappy customer service. Like everyone is saying the security guards are so friendly and nice but once you get inside it's a different story. When Token first opened they were friendly. What happened? Well for one thing all the originals that knew me by face are no longer there. In fact every time I go there it's a whole new crew. With the turnover there it must be a horrible place to work. Everyone acts like they hate their job. I've started going to Greenbean. Best customer service ever. Well worth the short drive. Plus it's very spacious and not cramped like token.

Everyone should check your receipt I was over charged, even with receipt within the 7 day period and  untampered product, return was still refusedmanagement was aggressive threatened to call the police on me even with valid reciept.Not customer focused, but profit focused. Vendors should beware The common ground would be:* Management that is able to professionally resolve issues without losing temper.* Instead of threatening customers when presented with receipts and product, honor the deals.* Properly training associates to understand/how to implement the weekly deals.* Actually give the advertised prices to customers.* Stop selling open and tampered products* Owners who are able to accept responsibility, fix the wrongs and grow trust within in the community.

Love this store. My go to. They always have a ton of variety to choose from. Indica is my go to. They have plenty! Plus the workers are always friendly and great! Always positive vibes.

Great prices, great selections, so much to choose from!! If you have any PROBLEMS or QUESTIONS just ask!! They're more than willing to go out of there way to make sure you are satisfied!! Since going from the start things have been rocky but have gotten way better!! Any time I have a mix up with ordering the wrong strain I immediately go back to the front an let them know an tel them what I was looking for an they were more than happy to exchange if for me!! If you have any questions at all ask for MAKENA!! she'll make sure you get what you need!!

Never been to store buy them locally best smoke ever love the large blunts wish they would sell single 2and half gr8 blunts easy on the pocket cash,

Always amazing delivery service! Big shout out to Steven, super quick and outstanding customer service! He let me know exactly how far he was and even apologized for being just a few min late. (which wasn’t a big deal at all but the fact that he apologized just shows you what great service they have there). Now go get some goodies from there :)

A lot of bad quality medicine that’s not so much medicine and a lot of overpriced Canadian weed

I have been frequenting this distributor for a while and they are one of my absolute favorites. The selection is always great but their website interface is one of the absolute best. Easy to navigate with plenty of product info selection and even deals!!!! All of this is shadowed by their excellent delivery service, today I had the pleasure of meeting Steven, polite, accurate, and informative. Not only did he text me his arrival time but he took the time to call and make sure I was aware of his em pending arrival. All products arrive well cared for and payment exchange is quick and easy. Definitely a 10/10 for me!!!!