Reviews of Trulieve - Venice
5.0 (10 reviews)

My visit at Venice Trulieve this morning was outstanding. I even noticed the employees were excited to be there. What a turn around from last months experience. I was loosing hope for the Venice location, as recently I’ve had a few negative experiences. The new manger Kaycie did everything she should could to ensure my experience was a positive one. To who ever in Trulieve that hired the new manger, bravo ! Keep up the great work Trulieve.

Grizzly Dan is the best bud tender there. He is so knowledgeable, friendly, and hilarious. He is now placing orders in the back, however we miss him out front. Dan is the MAN.

I’m updating my rating to 5, because the whole Trulieve experience is more streamlined than it used to be. The website has improved too. The staff are awesome as always.

I am extremely pleased with their Customer Service that was provided today. I went, for the first time, yesterday and purchased an 1/8 however after weighing it, it weighed roughly 10% off what it should have. I went in explained why I am exchanging it and upon request they pulled out a scale and weighed the old container and the new container to make sure that the new one weighed more than the product previously provided. Sure enough, when I got home the exchanged/new one weighed 3.6grams! The staff there... very pleasant, patient and kind. Also, people complaining about the wait, or people complaining about others being taken back before you while you arrived prior to them... First, get over it and be patient. Secondly, check in prior to arriving after ordering online. Boom Bang Done :)

I went here to exchange a product that was nonfunctional. The person who helped me was very cheerful even though this is a long, complicated process. Better yet, she knew what she was doing. The dispensary itself has improved greatly on wait times. Before now, I always would wait 20-60 minutes before being waited on, even if I was just picking up an order I'd already placed. This time I waited about 10 minutes. :-)

My visit at Venice Trulieve this morning was outstanding. I even noticed the employees were excited to be there. What a turn around from last months experience. I was loosing hope for the Venice location, as recently I’ve had a few negative experiences. The new manger Kaycie did everything she should could to ensure my experience was a positive one. To who ever in Trulieve that hired the new manger, bravo ! Keep up the great work Trulieve.

Grizzly Dan is the best bud tender there. He is so knowledgeable, friendly, and hilarious. He is now placing orders in the back, however we miss him out front. Dan is the MAN.

I’m updating my rating to 5, because the whole Trulieve experience is more streamlined than it used to be. The website has improved too. The staff are awesome as always.

I am extremely pleased with their Customer Service that was provided today. I went, for the first time, yesterday and purchased an 1/8 however after weighing it, it weighed roughly 10% off what it should have. I went in explained why I am exchanging it and upon request they pulled out a scale and weighed the old container and the new container to make sure that the new one weighed more than the product previously provided. Sure enough, when I got home the exchanged/new one weighed 3.6grams! The staff there... very pleasant, patient and kind. Also, people complaining about the wait, or people complaining about others being taken back before you while you arrived prior to them... First, get over it and be patient. Secondly, check in prior to arriving after ordering online. Boom Bang Done :)

I went here to exchange a product that was nonfunctional. The person who helped me was very cheerful even though this is a long, complicated process. Better yet, she knew what she was doing. The dispensary itself has improved greatly on wait times. Before now, I always would wait 20-60 minutes before being waited on, even if I was just picking up an order I'd already placed. This time I waited about 10 minutes. :-)