Reviews of Prime Wellness of Connecticut
3.6 (5 reviews)

Absolutely great staff that have only our best interests at hand. Out going, helpful & very friendly. A warm place that provides comfort in helping folks feel better ??

The product is good, pricing is good and the selection is good. However, customer service is poor. Phone hold times of 5-6 minutes are the norm and often I just hang up. Last time I had a curbside pickup, I was put on hold when calling them to tell them I was there. Another customer pulled in, called up and had their order brought out to them and I was still on hold. The excuse was they are short handed.

Very clean nice place. The staff are friendly an knowable. The staff have alot of patience . At first I felt kinda wired calling an making an order for myself, but the staff always made me feel comfortable am right at home

From the moment I walk in it was so welcoming. Bianca has been hospitable and amazingly helpful. She went out of her way to help me in every aspect. If are looking for a deal in cars see them. Thanks again Bianca for all your help.

The staff can be fabulous but if you can’t get the same product twice in a row it doesn’t matter. In a year and a half my pain regimen has had to change every single month because nothing can be repeated. Helpful advice from staff has included better ways I might smoke (I have asthma, that would be a hard “no”, tried that) and “oh no, can I substitute a completely different product you have never tried?” in response to a missing product. Nice but no thanks. Handicap parking availability is stupid, they block closer walking space because of line formation for their convenience. In the meantime prices climb 30% and more, way more. Non-smoker? Go elsewhere. This place doesn’t care about you or your medical needs.