Reviews of Down Under Industries Dispensary
4.3 (33 reviews)

Down Under Industries are awesome. Great customer service. They were willing to help me with my endless questions and really went above and beyond to help me in choosing what suits my needs. All the staff was very friendly and knowledgeable. Thank you. I am very happy.

One star, until they stop making hand to hand drug deals visible on the street.  Also, they are selling some product that do not have tamper proof seals.  Who knows what you're getting!!

It's very nice to have a dispensary closer than santa rosa, the budtenders were definitely helpful and they have a fairly good selection. But I really only take edibles and I'm not wowed yet by their offerings. They have the same proof capsules that I've seen other places, I highly recommend against those. But the budtenders working said they constantly get in new products and it's a new business so I'll definitely be going back. It's a nice clean and cute place and not intimidating for people who might be new to the weed scene, which is important to me even though I've been going to dispensaries for 5 years now. I dont like pretentious places that try to keep people out or embarrass them, which is more common in the city.

The Aussie's have it! I needed an exchange and they were top shelf with me the entire time. Thank you Down Under, I'll be a customer for life

This is a relatively small, family-run business (if not, that's how it feels). Their entire vibe is a strong Customer Service, Customer-friendly one. Their prices are quite reasonable, and they're very knowledgeable about their products, glad to answer any questions without talking down to you (unlike some of their competition). We will definitely be buying from them the next time we need anything.

A true gem.  Incredible customer service and great selection.  The people are super friendly, we love it here.  Good vibes!

I never came in to claim a credit of any type. You didn't do me any favors. Your service model needs vast improvements. Like I said I will never shop with a shifty company, Down Under is where you're headed. Quit lying about your actions and you only responded out of a complaint! Never again!

Staff was awesome! I am from out of town and was able to set up online and make an order. Then drove there and picked it up. Quick and painless. They have great prices and give a good first timer deal on a pre-roll!

Seemed to be a nice place with great people and service. Could not visually inspect products or product sample before purchase. So with salesperson's recommendation I made a purchase.When I got home I opened the package and was not happy.  I saw 50% of the product was 1/4" or less in size. The product was dry and a harsh experience. I didn't contact the seller for a refund or exchange. I feel if someone in the cannabis business doesn't know what they're doing they shouldn't be in that business. Time will tell.

Down with this place! Cool staff and selection. Usually not very busy so not worried about it being crowded when I go. Thanks!

This place is awesome; I came in the week it opened up and have been coming ever since (sometimes 2x's a week). Flower's great, staff is awesome, variety is excellent!

Fire flower, good people! Easiest access to a dispensary in Petaluma! The team is super helpful and the appointment system makes it easier to grab and go!

Product was ok. Much prefer the club in Sebastopol. The vape cartridge was pricier and somewhat harsh on throat. Friendly customer service but could have been more knowledgeable.

I recently moved into the area and was looking for a good cannabis spot I googled some and this one popped up. I've been to this location A few times and I've always left satisfied with the customer service and the products and prices. I would definitely recommend this place for anyone who's trying to find good cannabis.

Stafff was friendly and welcoming and helpful but I bought the dark dosi witch was just ok . Not really much flavor or smell but got the job done .

The staff is incredible accommodating and prices are better than Mercy Wellness. I appreciate that I never have to wait and their online ordering system is very convenient. Not a single complaint about the products, as you just have to know your brand and preference.

Easy and kind, fun staff! They're great. I'd come here again. I like them a lot. This is the best. Yay.

The newest dispensary that you haven't heard of.! Nestled back in the industrial area of Petaluma you will find one of the cutest and well staffed retail locations in the county. Ran by 2 sisters and family you come away with great product and a smile on your face. Make this one of your go-to for Cannabis flower and treats.

I really like how this place has some of the best products, I didn't like the service from some of the workers. The managers is nice, but sorry I can't come here no more.

Great local business always super helpful way better than delivery companies, appreciate the service great for medication for my service animal as well

Stopped here on the way up to Eureka with my brother and wanted to grab a few cannabis items. I'm a Florida resident so I was buying recreationally and the check in process was super quick and easy. This ended up being the perfect stop. As soon as we entered we were greeted by a friendly front desk associate and security guard who helped check us in. Once we got to the back, we had a really great employee help us out and answer all our questions. I told him we didn't have much time to spend and were sorta in a rush, so he quickly checked us out and was so nice & informative! He even gave me his lighter when I said I didn't have one! Great dispensary and if you're in the Petaluma area I highly recommend stopping by to grab any cannabis products from them!

This place is great and the budtenders are awesome but the security is oddly aggressive. Not a good look on the company.

Highly recommend this place, they always have a wonderful variety of products in stock and the staff is well-informed. They know what they're selling and really take the time to help me find what I'm looking for (even when I don't know what that is). The owners and front desk/security are always friendly and welcoming, and I always leave with a smile on my face :)

Friendly staff, great prices, and locally awesomeness I love them and will continue to be a customer as long as they are here thank you DUI

Love this place!!! And Mr Finn sure looks good in the 'Old Pal' bandana.

always 5 star service when i order here. also very happy you have left coast extracts now, stuff is so fire. now the best flower selection AND concentrates too :)

We live 5 minutes down the road and never knew it was here! We're super glad we found this place, everyone was so nice and knowledgeable! We'll definitely be coming back!

The business owners of this place and staff are doing it right. Forming a bond with the locals trough great customer services. Better selection than most delivery places. Had a miscommunication regarding delivery. No worries DUI sent out my delivery ASAP with no issues or fees. Love these guys!

Friendly staff, great prices, and locally awesomeness I love them and will continue to be a customer as long as they are here thank you DUI

Love this place!!! And Mr Finn sure looks good in the 'Old Pal' bandana.

always 5 star service when i order here. also very happy you have left coast extracts now, stuff is so fire. now the best flower selection AND concentrates too :)

We live 5 minutes down the road and never knew it was here! We're super glad we found this place, everyone was so nice and knowledgeable! We'll definitely be coming back!

The business owners of this place and staff are doing it right. Forming a bond with the locals trough great customer services. Better selection than most delivery places. Had a miscommunication regarding delivery. No worries DUI sent out my delivery ASAP with no issues or fees. Love these guys!