Reviews of Beyond/Hello - Manassas
2.3 (7 reviews)

This dispensary is brand new nearby where we live. We have gone several times, with appointments and without. My number one problem is the prices of the products and the fact that every time you order from here, you have to go through a lengthy process of taking pictures of your medical card, so that they can make copies. This would not be an issue if they kept a record of their clients medical cards, so that they did not need to bring this information into the shop after uploading it online. I have medical needs, but have never encountered such a lengthy process for EACH purchase at any other dispensaries.

Follow instructions required (bringing your card, ID, paperwork/forms etc), and you're absolutely fine. After your initial appointment/consultation with the pharmacist (who was very kind and attentive), you can order online and schedule pick up. Cash only, so come with cash (just stop by your bank's ATM or go get cash back somewhere) or else plan to use the ATM on site. Staff is nice and dispensary is organized.

I'll say this... I go here because it's all we have at this point. Not A friendly atmosphere....the one chick at the front who I think is gone now thank God was always rude. To do what they do, you would expect a kinder crew but it's not the case. The selection is crap and the sales are lame. Prices are not that great either. Like I said... I go because it's the only place to go to here.

The first time I came up here, two weeks ago, it took forever as a new patient. I was up there for about an hour and a half. Not to mention the fire alarm going off. The pharmacist was super nice. He was a newb. He didn't pretend to know more than he did. But he did help me get the answers, I needed.  Which is why I went a second time. The system is a bit complicated, compared to DC dispensaries. So the associates have very limited information. The one gentleman I spoke with, today, was not very helpful. He was polite, at first. I explained to him that my card was a bit worn. I asked him not to remove it from my wallet, because of that. He came back and told me it was recommended I get a new card. To which, I responded it makes no sense to, since my renewal is coming up. So then he responded with the exact same thing again. So I told him "yes. You just said this." Anyways, I'm not sure if he took it as a slight. But it seems like everybody that works there is programmed, and can't think for themselves. As opposed to in DC, where the associates are very knowledgeable and not going through the motions. Overall, I'm quite doubtful that I'll want to drive 45 minutes to the closest northern Virginia dispensary again. By the way, what's up with that survey that was sent to us? It seems cringey that we are being asked, whether we would like to see more people of color working at a dispensary. I literally don't care what color anybody is. Just be friendly, knowledgeable, and help me out, so that I'll want to come back.

When this dispensary opened they had a decent, but limited inventory. Personally don't smoke and have been very disappointed with the total lack of non-smoke products since April! Every time (I mean every time) I would inquire about when to expect edibles I receive the same canned answers of... "we have a shipment due in a couple days. Check the online app." Or another more recent response being "our own edible products will be available starting in August." Total BS. Not sure if their business plan is to only provide a limited amount of smoke-related inventory or not. However why have the staff provide either inaccurate or incorrect information? Research found that one of their in-state suppliers changed physical locations in April May time frame impacting production. So why then wouldn't the dispensary staff provide this information and or place orders from the other in-state suppliers to meet demand?The owners either prefer smoke, vape, paste or have very poor operational management experience. And unfortunately the staff can only offer what is ordered. And as for their own production, here we are in September and the very limited inventory remains low the availability of flower (to make my own edibles) doesn't appear to be in the foreseeable future!Because of this I now drive a couple hours to fulfill my needs for non-smoke pain reducing products.My email messages have gone unanswered and the staff has been downright rude when asked to provide more information. "Beyond-Goodbye" is how I refer to this place for meeting my needs!

The people here, with the exception of one who I will talk about later are nice, friendly and helpful.But when you go in the back room, waiting for your order and you see THREE people working at the counter, two twiddling their thumbs, standing there for 10 minutes then walk away and only one person is actually helping people.They need to get customer service 101 on track.Then I had the displeasure of being helped by this one person who was helping people and I use that term very loosely.Le is the name on the receipt.This person does not know the stock of things they sell. They don't know that when a person tells you that the price that she is quoting me is more than what it was when I placed the order online THAT DAY, told me that well, thats the price, I cant do anything about it and pay you what she quoted you or basically leave..She missed her first day, second day, heck she skipped customer service 101 all together.Beyond Hello.. Le is Beyond .... Help.... She is Beyond being unfriendly... she is beyond being rude.The look she gave me when I tried to question her and what she knew.. Oh boy.Item I picked was $70. She quoited me $90. When I pulled up the item on my phone showing $70, she said that was an error on the "Corporate website, and they need to fix it.Umm hello.. Beyond Hello and the locations are corporate owned. They are not franchised.  There should not be an error like this.Well, I paid what she told me I had to pay, I got out and opened the item that was more than I thought it was and guess what, they gave me the wrong item.I did not know this and was not able to tell until i opened it. At that point, too late to return.Beyond Hello needs to work on customer service, but they wont, why?  Because they are a business that won a contract with the state and they have no competition. Say Hello to a company that has a government contract. I went to a dispensary in DC, and OMG, night and day, the people there were friendly, helpful and eager to answer questions and were thankful for my business.Since I can order from DC dispensaries, and the prices are the same, they have better selection and I can go there and not deal with Le... Win Win.If you have a Medical card in VA, give Capital City Care a shot, You will also get 25% off your first purchase! I may give Beyond Hello another shot, when they open up their dispensary in Sterling. Some of the people who work in Manassas, think they are untouchable and could care less about helping someone.All they had to do, is look at the item I ordered online, and then look at her system and see that they really were giving me the wrong thing.  Then they could have fixed it.  Sorry Le.. But you need to learn the basics of customer service. Either that, or get a job in the back room packing orders so you dont need to spread your bad attitude to customers.

Very professional place.  If you do it correctly then it is an easy process.  The security officer at the front is very professional and helpful! I don't understand the post about it being a lengthy process.  The initial consult takes about 30 mins.  After that, you refill online, and pickup when ready, which is like 5-10mins in and out. Smooth, simple, and efficient.  Not to mention, they deliver now!