Reviews of Restore Integrative Wellness Center - Elkins Park
1.8 (5 reviews)

This place ran a lot quicker and orderly during the pandemic. Now that, some, restrictions have been lifted there is absolutely no order over there. A person who make an online order has to wait equal, if not more, time then someone walking-in. As of lately that can be up ward of an hour.

I frequent Restore often. More so often at the Frankford location. Here’s why, Elkins park seems to be well staffed, however, there’s always a line and wait. Which is okay if the service you receive is A1. The service I receive here is always slow, and uninviting. June 29th I came in, no one working had on mask. I was under the impression that all medical facilities had to continue with the mask mandate. Signage still states the mask is required but it’s not being enforced. Furthermore the snappy woman who helped me refused to let me hold the flower container in my hand to check the THC. Claimed that it’s a rule from OSHA that no one can touch the flower until it’s labeled but how do you check the THC for accuracy? This Saturday I tried to order online. Online wasn’t taking reservations. Saturday at noon how is your entire website down! Now today, Monday! July 26, I tried to order online, 12 noon I go online and the pick up isn’t available until over two hours later. Okay cool I get here at 230… it’s 310. I’m still sitting in here. Then when it was my turn I was slipped, because they started calling other people who weren’t even scanned in. Just completely out of order. Poor management. Normally when management runs a tight ship the front end staff work effectively. Something needs to improve…

I am usually a fair guy and give multiple chances before I speak negatively about something. Elkins park restore has provided me with 3 bad experiences and after the third I’m out on your company. How does one reserve an item, get a confirmation my order was ready for pick up and when I get there it was sold out? So your text system makes me believe that it isn’t accurate, at all. While I was there you were also sold out of other items that you had posted was in stock on your in store menu. Who ever does your inventory and manages your Elkins store branch needs to be retrained. Your logistics baffles me that you can be fully staffed but take more than enough time to move 3 people. I can not rationalize any more reason for you to waste more of my personal time. I am lucky Montgomery county is full of other places that know how to operate and run a customer service intense business. It is a shame to have to write up my first bad review but I hope your corporate team gets a look to improve that lack luster branch before it tarnishes your name and leaves you behind competition . Also for the record I do enjoy the doylestown branch and never had a bad experience there but lost confidence within your organization to return.

Poor experiences have been consistent here to the point I feel it necessary to leave a review. Restore has one job in providing customer service and they fail at that. Every time I make the mistake of stepping foot into one of their locations I’m often quickly reminded why I’ve avoided it to begin with. Their inability to quickly process patients and communicate expectations is astounding. You can do curbside at Terravida quicker than getting checked in at Restore.

First time here and a wonderfully patient, Tiffany, helped me pick out some of her recommended items and took her time with me, even though being their was VERY overwhelming, lol. Second time back, with my husband and Quinn was AMAZING as well. He liked my shirt and we had a lovely conversation while my husband was being helped. Quinn also gave me some pros and cons to some product AND helped me understand the temp setting with burning. AWESOME EXPERIENCES! Thank you both!