Reviews of OutCo - El Cajon
3.9 (56 reviews)

Luii B. (Powered By Yelp)
27 Jan 2020

I love the buddies carts! Great quality! Great customer service hereDeff check this place out

Will M. (Powered By Yelp)
01 Jul 2020

I've been coming here off & on for a couple years now & this is by far the best dispensary in town. Easy to find since it's on the corner of Gillespie Field & not many businesses immediately around, which makes for easy parking too. They are medical only, but they reimburse you the cost of a recommendation letter.Best staff I've encountered anywhere. Never had a bad experience with anyone that works here & you can tell they all enjoy their job & each other. Everyone's been genuinely friendly & gives great recommendations if you tell them what you're looking for. I've seen them helping newbies to California's most popular plant & they've been great at walking them thru everything & answering a myriad of questions.A great selection of flower, some testing as high as 33%. I'm a big guy & have a high tolerance, so I go for their heavy hitter Indicas. Some are obviously better than others, but I've pretty consistently found high quality flower on a regular basis. They're definitely my go to place.

Victoria H. (Powered By Yelp)
27 Mar 2020

This was my first time coming here, but my husband has been coming here for a while. Coming here, they made me feel so welcomed! I'm not as knowledgeable as my husband is but when I asked them questions, they broke it down to where I know what I was getting and if it was safe! I highly recommend coming here over going to all those small underground dispensaries. Super professional and so friendly! I love it!

Jerry A. (Powered By Yelp)
16 Apr 2020

Some of the best, freshest buds Ever. Excellent customer service, amazing bud tenders, and overall amazing presentation.

Daisy A. (Powered By Yelp)
20 Jul 2020

love the staff and location is very clean and they always have the best deals!!! Happy hour 12-2 :) Rec same day 39$ and it goes towards your purchase !!! Veteran discount!

Tanner T. (Powered By Yelp)
06 May 2020

Great place for flower! Great deals also, always having deals going on. Pretty cheap compared to other places.

Adrian A. (Powered By Yelp)
26 Mar 2020

This place is right by my house it's such a great location, awesome staff, always quick and easy. If you have a any questions on anything they are always very knowledgeable on their products.

Ryan G. (Powered By Yelp)
25 Sep 2020

Showed up at 6:35 pm and I was told they did not accept new patients after 6:30. Please note they close at 8 pm and I drove 30 minutes to get here. Won't be back soon.

Jacey C. (Powered By Yelp)
07 Jan 2020

First time here. Staff was extremely welcoming! The security guard was very helpful and sweet. There was no stress. There was a little wait, but that's because I failed to check if they had the right number. So that's was totally my fault. Thank you OutCo! I will be coming back!

Lindsay S. (Powered By Yelp)
07 Jul 2020

The safest place to feel comfortable purchasing medical cannabis. I won't go anywhere else.

joshua j. (Powered By Yelp)
13 Jan 2020

outco is a great cannabis resource. great products at great prices and staff is knowledgeable about what they are selling.

Jaedi W. (Powered By Yelp)
28 Feb 2018

We absolutely love this place!  They have such great products.  We absolutely love their pet CBD!  It's helped our dog so much!  It's noticeable:). Thank you OutCo!!!

Erika E. (Powered By Yelp)
31 Aug 2019

I love that when I come in here each time I feel welcomed. This place is the best to go to they're super fast and convienent. They have great choices and make the process nice and smooth and help you with your needs to their best ability!

Alli P. (Powered By Yelp)
15 Dec 2019

I love this place. Everyone is so friendly and knowledgeable on the products! They have a great selection of stuff and I'm always able to get in and out quickly. They also offer happy hour deal which is awesome and saves you 15% if you go at the right time. 5 stars for Outco and their employees!!

Krystal A. (Powered By Yelp)
14 Aug 2019

I love this place!! Not only is their flower on point (love that grape pie) the staff is so friendly and extremely helpful and knowledgeable about the products they sell. It's nice to be greeted by Darren at the front desk and Cole the security guard with big smiles! Then you get to go in the back and see Miss AJ and Miss Alana, they always have the hook up and they are very pleasant and professional. Definitely my go to spot and recommend to everyone that will listen. Can't wait for my next visit!!

Chris444 H. (Powered By Yelp)
26 Mar 2018

Really disappointed... came back to you guys today. I was 1st there after winning a Instagram contest.. it did its job and brought me there.. I am a medical patient.. I did not purchase anything that night but was promised 40% off when I came back... I came back today to buy some outco products and was told no.. only 25% for first time (changed recently).  Well that wasted my time and money... and frankly was rude.. I guess I have to go to the other "more popular" dispensaries...Didn't want to have to do that.. but can not believe that promises were made and not kept.. how do you expect to do fair business like that?! Again very disappointed in this.. and the kicker.. the contest I won.. only half prize collected... thanks for the xxx large shirt...("ran out ").. not classy at all....

Tanner C. (Powered By Yelp)
02 Jan 2020

OutCo is the gold standard in terms of medicinal cannabis in San Diego. They only take medicinal patients and I have no doubt that all of their products are completely clean and safe. It can be pricey, but I feel I end up using less when the product is good (as all of theirs seem to be). Avoid illegal dispensaries if possible and get your CBD/THC at OutCo to support legal cannabis!

Matthew S. (Powered By Yelp)
23 May 2020

The only reason I rate 4 instead of 5 stars was because of the I'm inconvenience of having to run around to get a copy of my medical marijuana card that they require before purchase. Totally understandable. The good news? This is my go-to shop now! I'm so grateful that East County has opened up the rite of passage legally for these companies to distribute my "medicine" lol. Shirley, the front desk attendant, was kind and patient. The woman who helped me purchase my product was full of life and ran a tight ship as far as staying what the discounts and policies were. These are the kind of establishments I want to walk into. Not where a bunch of lame-brains employees go about talking about you in front of your face at a certain other dispensary, but I digress. This establishment is a hidden little gem, literally at the base of an airfield! It's magical and a great set-up design wise, as well. I'll be recommending this place to others, for sure.

Emri M. (Powered By Yelp)
28 Jun 2020

wow I'm just amazed this place is amazing I just had the best time of my life buying weed here

Sailing H. (Powered By Yelp)
17 Aug 2019

Very poor staffing during so called happy hours times. Last Friday only one tender helping in the back. Ten people waiting at the time.  This has happened on a number of times.On patients renewals, the front desk a month ago said to bring in the renewal within a week of you expiration and the would give discount towards purchase.  Brought my paperwork in within six days and they said it had to be within 5 days.  Sorry you just missed out, no discount.  Very rude.There own vapes are made in house and are very cloudy oil mix.  The mix gets gummed up towards the end and does not vape well.  They told me to use a lighter to melt it down.  Not comfortable doing that.  Trying to get the same product a week or two later and it is not available. Been going here for 6 months now and this my last time.  I also go to the Grove in La Mesa which has better quality vapes and flowers.I will not miss the drive there and the long wait.

Brittany S. (Powered By Yelp)
07 Jan 2018

I really loved the customer service right at The door. The security guard was funny as well as the guy behind the counter collecting my new patient information.  For new patients they have a discounted selection which comes with a box of hemp string AND matches.  How cute is that !? They have magnifying glass to check out the product up close, friendly and knowledgeable staff... my new pit stop when visiting the family down south.

Gabi V. (Powered By Yelp)
11 Feb 2017

Super helpful and knowledgeable. They knew just what I needed for my insomnia and I seller like a baby!!!

Chef M. (Powered By Yelp)
16 Oct 2015

This place is everything you could ever ask for. Clean, tucked away, professional. Everyone knows their stuff. Good prices, specials, variety. Give them a chance!

Stephen K. (Powered By Yelp)
23 Nov 2018

Really disappointed in this "legal dispensary", their only claim to fame. They are close to me so I kept trying but they were difficult from the beginning. First went their and was told they only take recs during certain (I guess non busy times) so turned away. Called and was told they will take new recs b4 4;30. Ok got there at 4;15 and they said too late. And it was empty? Finally found a good time and they took rec.    Next visit 3 weeks later and they ask for my rec. I said I just brought it. They said not on file. No reason. Just not here. After some digging they said ,"oh we did change our computer. Ok at least we know why now. (not sure why they didn't just say that?)  Didn't have rec so had to come back again. (recommend you always keep rec with you if you HAVE to go here).  Next visit I saw some clones and thought it was a good idea to get ,so if I liked I could buy the same ones again. They assured me they were in the clone business now for good. 2 months into my growing they stop carrying clones!? They still don't have clones,,that was a year ago. No worries(just frustration) as they turned out not good anyway.   Gets better. Tried to buy a heavy hitters vape system. Guy was nice, so not mentioning his name, but not trained so gave me wrong battery. Called immed and nice guy says ,"sorry , bring in and I'll exchange".  Go in next day and get a guy trained EVEN worse! Cameron tells me they accept NO returns and NO excptions!! I explained it all patiently and he starts getting flustered and says "best he can do is offer me 15% off battery I need"! Now I'm getting flustered so he says ,"I'm taking care of you by giving you 15% off as it's not even on special today"! Really! I ask to speak with a manager and he refuses and suggests if I don't like it I can get out! I simply couldn't believe it and asked again to SIMPLY SPEAK TO A MANAGER, PLEASE!! No can do he replies and threatens to "THrow me out". Yes ,,now I did get pissed and raise my voice as I was incredulous. All of a sudden a manager, Rett, magically appears and asks what the problem is? I calm down a little and explain it and he calmly says , "I can't refund you but I can give you credit towards the right battery". (he admitted his nice employee had given me wrong one) AND THEN HE ADDS "ITS NO PROBLEM"!!!! Are u serious?! Then Cameron starts arguing with me again and Rett snaps at him ,"I have this handled!" At which point confused and pissed  Cameron storms off into the back room.  Yes I was a little upset at this point and used the "F" word. Rett apologized again and again and I left with right battery finally. As I was leaving this ? guy at front desk , who was aware of situation, says real loudly and snotty, "you have a good day". Unreal ,,insult to injury after Retts endless apologies. I called Rett after getting home to tell him how badly ANOTHER employee had acted and Rett starts arguing again!? What kind of a mngr does this I thought. He defends Cameron saying he was trained and can't accept any returns on flower and was confused. I suggested poorly trained and Rett flairs again. SO I point blank ask him if I can come back and just deal with a mNGR or someone trained? He says yes but I have to behave better and not use the "F" word. I said I would.  Vape battery stops working after only 2 refills. I go in and they have Rett come out to say we can't work together. I reminded him of our discussion and he said he changed his mind and rudely, "to get out". I asked to speak to a real mngr like Taylor and he refused and began to get irate. Told me the real mngr is in the back room and won't speak to me. What do mngrs here do? I've never seen mngrs hide more from customers and why wouldn't you tell a banned customer not to come back when he calls you instead of having him BACK in again to tell him?! Do they like the drama?  Vape battery still no work and no recourse with them. Seems like less customers there every time I go in and many of my friends tell similar stories and advise to go instead to the Grove where you are greeted by a owner who is trained correctly.  Not sure how long "out of business co" (ie outco) will still be there but I recommend avoiding at all costs!! And mngrs that are "outright liars" (outliers) Rett train your people and get some mngt training yourself. I'm sure some "hidden" mngr will magically appear and whine about difficult customers and write some lame excuses for such poorly trained staff. Hard to train with the turnover I've seen. This is "corporate weed" at it's worst. Untrained, uncaring and why lie?! Good luck guys. Hope your investors and real owners don't read reviews!  lol

Jeremy G. (Powered By Yelp)
28 Mar 2018

Virginia F. In response I am sorry I got confused about the online discount.  I thought it was a promo discount you offered for return patients, my mistake. You stated that it's not for the public but I was able to apply to the order, you texted me a confirmation of said order, and upon arrival canceled the order shortly after walking through the door to pick up order. So yeah I was frustrated. Anyways no hard feelings I've since moved on to a more suitable collective for my needs. Fun while it lasted.

Grace H. (Powered By Yelp)
22 Jun 2018

My last review here was about 6 months ago and I still have nothing but nice things to say about this store! The staff is amazing, so so knowledgable and helpful! The wait can be long but that's only cause they want to make sure every patient leaves happy.They now carry Heavy Hitters 1grams and disposables! So awesome. This is my favorite brand to purchase since the high potency and great tastes. I've never been disappointed with this store or these products!Thank you for everything you've done and continue doing!

Babs R. (Powered By Yelp)
07 Mar 2016

I bought a Tantra Karma pen here yesterday and it was defective. I called in advance today to see if I could bring it in an exchange it for a working unit and the man on the phone was obviously skeptical, but told me to come in.I came in, and everyone working here besides the person at the desk and the security treated me condescendingly. They took the pen in the back "to test it" and told I didn't know how to use it but they "exchanged" it anyways. They gave me literally the same pen that I left the store with on the first day. It's only $35 lost, but I still feel scammed. Don't treat your customers like idiots.

D G. (Powered By Yelp)
25 Jan 2020

Really awesome, easy process for getting medical approval with a verified DR. Reimbursed for medical card cost. Friendly staff, chill waiting room music. Highly recommend.

Tom B. (Powered By Yelp)
03 Aug 2020

They only care when they're taking your money they don't stand behind their own policies the return policies their quality policies or any other policy! When you get a hold of customer service they give you empty promises and then ghost you. After being a 2-year customer there are deal has brought me to a new location so I'm actually thankful for their rudeness because now I have a good place to go for my medical cannabis

Craig B. (Powered By Yelp)
10 Sep 2018

Love it! great pain killer for me. I go in every 3 weeks or so and enjoy it. Great people to work with.

Michael M. (Powered By Yelp)
29 May 2018

This place is the only dispensary that is a full blown joke. I'm a medical recommendation holder since 2001. I've sworn this establishment off on 3 different occasions over the course of 2 years. Bad on me for even giving them that many chances. My experiences are this. First reason I quite this place. I purchased a top shelf preroll, when I decided to use it. It was full of seeds. Oh my god!!! That was a long time ago and although the tender gave me a complete bs argument about seeds being normal they did exchange for a gram of flower. The experience wasn't worth returning for another year or so. At which time I purchased 2 of their manufactured vap cartridges. Outliers brand.  Only one worked $40 loss, I got nothing from them (They made me buy their battery and didn't warranty the product) So i had to try and transfer the vap oil over to the one that worked...so I'm an idiot and went back this last weekend. I picked up 2 of their "3.6"gram eighths. Their product by the way. Not another name brand (Chong's choice, willies reserve...). Neither was close to that weight. I called and they basically just stated a canned response "sorry you had a bad experience"... garbage venue. I talked with two other coworkers about my experience there today, and both people had the exact same experience of being shorted with the exact same response from the collective "sorry for the bad experience "... we'll do nothing about it. WHAT? Anyone leaving 5 star review knows nothing about marijuana, or has any experience with going to a dispensary. I wrote them an email after the phone conversation and didn't receive a reply. With so many other dispensary choices...

Mary W. (Powered By Yelp)
14 Feb 2016

Really awesome spot. These guys are so helpful and know what they talking about. Loved the flower and their vape concentrates are so gooooooood

Jacob W. (Powered By Yelp)
08 Jan 2016

Staff was great, quality was out of this world! If they didn't know something about a certain strain they had all the info right on the computer to answer your question. I have had my card for about a decade and within all hose years I have never been to a more professional place.

ellie d. (Powered By Yelp)
09 May 2018

My go to place!! Always soo welcoming and soo very helpful!! Thanks to my friend that spotted this place to me!!!! Their products are always sooo tasty and top of the line stuff!!! I come here often to get some delicious treats!!

Angie W. (Powered By Yelp)
17 Feb 2018

Horrible Customer Service.  Will not be returning.  Defective HH vape cartigage and they would not return it.  They guy "fixed " it funny now I have a full gram HH cartigage that doesn't work but thanks for "fixing"  Then super rude when i tried to rerurn it.  I would have even done an exchange...never will return again

Chris G. (Powered By Yelp)
09 Aug 2016

Pretty decent selection for the price. Good customer service and knowledgeable BUT... Definitely no one hitter quitters here if thats what you like.  Gave me a nice  FAT stem too (everywhere else picks them out) and they close too early.

Renea G. (Powered By Yelp)
20 Apr 2018

Awsome experience  everyone was happy and  every helpful I will be back very soon. I highly recommend going some time

Christy C. (Powered By Yelp)
29 Mar 2019

Stopped at OC for the first time today @ staff was really, worked with Nick . He was so awesome. I will go back.

Khrystyn R. (Powered By Yelp)
24 May 2017

Sadly I'm giving them two stars, and only for their customer care. They are very friendly and helpful. Unfortunately the quality is not all there. What you see is NOT what you get unfortunately. I recently purchased a vape cartridge, when I got it home it didn't work. Apparently there is a "special" battery pack for their cartridges. Well I wasted 80% of my cartridge trying to figure out how to get it to work. And this isn't my first rodeo. I called to have it returned since it wasn't working (that was after i purchased a new battery pack, and it still didn't work) They informed me over the phone that the person who checked me out should have told me to keep the receipt as "this happens often"? Luckily I had my receipt, but unluckily they would not let me return it as it was partially used up. THEN they tell me the reason it wasn't working is because i needed to purchase a battery from them that works with their cartridge. But my question was "why didn't you tell me this when I purchased this cartridge yesterday??" their answer was "we are supposed to tell every customer" They still wouldn't let me return it or exchange it even though I wasted most of it trying to get it to work properly, only to find out I need to have a specific battery pack. Which i ended up buying because I didn't want to waste what was left of my cartridge..... $$$$$ rip off.I have gotten some dry, bunk green from them multiple times. The only reason I kept going back was for convenience, but after the cartridge bs I definitely will drive out of my way to go somewhere else. Don't be fooled. Don't waste your money. Lakeside is close and they have two smoke shops I prefer over Outliers any day.

Jason S. (Powered By Yelp)
27 Jul 2018

Great place with excellent service and very knowledgeable. Excellent flowers will be back

Dirk N. (Powered By Yelp)
26 Apr 2017

Laid back and low key but with a very good rotating selection. Not all hyped up like some shady back door shops. Prices are good and the people who work the front desk as well as the bud tenders are all top shelf. I recommend Outliers to all my friends and family who need a reputable source for fine cannabis.

Janel S. (Powered By Yelp)
17 Jan 2020

High quality products, knowledgeable staff, clean and safe environment.  I am so happy I finally followed that big Cannabis sign off the 67 because I have found my new favorite dispensary.  They have different specials everyday and a diverse selection of products. You MUST have a medical recommendation to go here BUT you can get it here and it's very easy to do.  They have a refund program for it so it doesn't actually end up costing you anything to get it either. Having a medical rec gives you access to tested high quality cannabis products.  Very happy with my experience and my purchases!

Texcal M. (Powered By Yelp)
13 Jan 2021

No longer stack discounts and limited on cartridges. Their happy hour is only 10%. Other legal places have a better deals. Vets get 15%. Sad... Happy hour was great with stacks.

Ty F. (Powered By Yelp)
16 Aug 2020

What a great place. Quick , efficient and great quality service.  Also In these tough times it's good to see all small business still thriving during COVID.

Valerie A. (Powered By Yelp)
04 Jul 2021

Great customer service, discounts and quality products across the board! their flower is always on point and they know their vapes

Zyp J. (Powered By Yelp)
01 Oct 2021

I got the worese customer service from there,  I always go there and spend my money at that shop. But because of the awful service that I got from the guy at the  front desk that makes me not wanna shop with them anymore.

Advisor E. (Powered By Yelp)
03 Jun 2021

I ordered a Grape Pie cartridge a few weeks ago and then I ordered it again last week.   The newer one must have been from a bad batch.  I choke and find it to be like lighting a cigarette with a butane lighter. The second cartridge, Secret Mints flavor made me ask, "Where's the mint?"  It lacked as well.We have been consistent customers, and I am not trying to get replacement product, I figured to Yelp! so you can see if anyone else feels the same about the two flavors I mentioned.

Jaden T. (Powered By Yelp)
05 Feb 2021

Love this place.  I come at least once a month.  If you like quality and don't mind to pay for it this is the place! Great smoke at a great price

Mark B. (Powered By Yelp)
09 Feb 2020

Purchased an eighth of Jet Fuel Gelato by Floracal as a part of a large purchase.  When I opened the jar, I observed that the inner seal was missing and the flower was old and dried out. The supposed eighth was only 2.4 grams- obviously an employee had a good time in my dime! I've spent thousands at OutCo and this was the first time the open jar was so obvious. I usually tip a lot, but not anymore! Open your flower jar before you leave people!

Grady N. (Powered By Yelp)
07 May 2021

So i have been to at least over 75 different dispensaries since Medical Marijuana first became Legal in California and i am a very very particular consumer, this being said i want to point out two Excellent Dispensaries who have become my go to first choices.  First let me discuss the Outco an El Cajon based disp. Their selection availability and consistency of quality strains.  Excellent quality very good brands, theystand behind their products.  Delivery pickup and in person.

Kelly L. (Powered By Yelp)
15 Dec 2021

So quick and nice knowledgeable about flower.  Safe environment not shady at all.  Highly recommend..

ROBERT HENDON (Robman) (Powered By Google)
27 Aug 2021

Was great staff and great prices

Vernon Hatfield (Powered By Google)
19 Apr 2021

if you guys would start picking up left coast pods too, tasted incredible & lasted a long time.. that would be amazing!.. TY so much for always being super professional.

Terrie Best (Powered By Google)
11 Jun 2021

They grow right on site, the staff is super friendly and they are community advocates!

Alexa Bragadeste (Powered By Google)
02 Mar 2021

While this is a Medical Marijuana dispensary, upon purchasing a prescription (which is such an easy quick process), they grant you with store credit with the money you used to purchase it! Everyone there is always so helpful and informative. No bad vibes here :)

Ken krueger (Powered By Google)
29 Aug 2021

Well when you need them they are closed . No staff not looking good for this place . They could of posted on line they would be closed for 3 days . I usually love this place but today my money goes to the black market. Good luck give the staf more money so they want to work its not like your making millions.

About OutCo - El Cajon

OutCo is the only dispensary in San Diego with licensed, on-site cultivation, extraction, and manufacturing. Happy Hour - Monday thru Friday 7:00 pm to 8:00 pm, 15% off store-wide High Noon - Monday thru Friday 12:00 pm to 2:00 pm, 30% off OutCo products (20% off OutCo .5g vapes & 15% off OutCo 1g vapes) and 15% off all other products. Daily Deals - Bogo Mondays: deals vary Topical Tuesdays: 25% off Topicals Wax Wednesdays: buy one get one 50% off all OutCo carts & OutCo FSO Thrifty Thursdays: 15% off all day Freebie Fridays: select items for $0.01 with any purchase Super Saver Saturdays: oz specials Silver Sundays: 30% senior discount all day Ask about our Medical Recommendation reimbursement program. Instagram: @outco.elcajon

FAQ's of OutCo - El Cajon

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OutCo - El Cajon

  • 3.9 (56)
  • 8157 Wing Ave, El Cajon, California, 92020
  • Tuesday 8:00 am - 7:00 pm
  • In-store purchases only