Reviews of Harborside Oakland
3.7 (955 reviews)

I ordered online to pickup inside and after ordering they prompted me to a page that said they'd notify me once it's ready to be picked up. I waited 20 minutes and I got no details about my order so I decided to go inside only to find out they never started my order and it was 2 items only. It was not busy at all. An hour after I ordered online and already have went inside to order IN PERSON they send me a text message that my order is ready to be picked up and a link for payment. That is ridiculous. Do not offer online orders for anything if you are not going to tend to it. I definitely do NOT recommend online ordering.

Just spoke to Natalya on the phone .  she set me straight hooked  me up   AllUnder 4 minutes.  props to her   Curbside tomorrow I will rate the clones later

High time to upgrade my review! 5 years later and I am still a very happy customer  The staff is just great and always goes the extra mile. Sure, this place is not the cheapest but they provide top quality products and service.

Place was clean, organized and full of options.Staff was easily accessible on the floor for any questions.  Great informational displays and on sale item displays as well.  It was quick and easy to find exactly what I was looking for.

curbside pickup is closed(passed 6 pm) and needed to pick up inside where I had to stand in line(does not matter if you ordered online). when i finally get to the counter, i was informed that they dont have the item eventhougj i preordered them online. all i got was sorry, no discount on next purchase. this was history. i am writing this review because i am currently at curbside pickup and now they are saying there is a $3 fee for debit. this was the last straw that made me weite this review and i said to Trisha(staff) im never again doing business with this company.Trisha came out waiving the $3 dollar fee. so 5 stars to Trisha. she is awesome3 stars to the company because of large selections

I'm not sure if they want people to steal now that all the merchandise is out on the floor or not? Whats funny is how helpful and knowledgable the people who work here are. They seem to literally come out of thin air, one after the other "can I help you?" lolWhat I like about this place (that I don't frequent much) is that anyone can answer almost everything about anything that deals with the products they carry. They also carry plants, seeds, and of course flowers for sale. I'm super happy that they now carry a larger array of boozey beverages and have some deals going on.This place is a bit pricey for locals but I would keep an eye out on their social media because they almost always have some sort of special going on.

great customer service by Na. Love this spot they are so nice. Went in to buy some edibles and they have an extensive selection. The whole experience from arrival and getting ID'ed to check out was a dream.

Having chronic insomnia is not fun, you don't get a t-shirt or a trophy, but what you do get is more than a few days of nonsense that could be a distant memory if only a few winks and 6-7 hours of uninterrupted sleep. I've been to more than a few dispensaries and trying their offerings, most have an assortment to choose from and sometimes you might actually get advice that is worth taking, but at Harborside with outstanding help from people like Byron and Anjelika your answers will be factual accompanied by a smile and thank you. This goes a long way, especially when angels like Anjelika checks to see your buying habits and questions to make sure the products will be the best for what ever activity you have planned. Mine is always sleep. With a quick check and trip to back storage the right blend is delivered and guess what else... The accumulated points in my history will lower the bottom line and who doesn't like their bottom line lowered?For price, selection and knowledgeable service look no further.

I have been waiting 40 minutes for a Harbourside medical marijuana consult for my brother who has cancer & is so very ill.  They sent me a Zoom link, confirmed the appointment & NEVER came to the appointment and DID NOT call me back.Don't trust these non-compassionate people at Harbourside dispensary.

Harborside is one of the best cannabis clubs in the bay area. They carry a large selection of products, great discounts for seniors and veterans and offer delivery service and curbside pick up.The reason for 4 stars is because they don't allow the "associates" that deliver products to your car to accept tips! Associate, Tom, who assisted me with patience, speed and professionalism this week was offered a tip and he said they couldn't accept tips, but proceeded to explain a charity I could donate to instead... Don't get me wrong - im always for donating to charities, but many of these associates are young hard-working people who DESERVE gratuities...Harborside, allow this to happen, because it's the fair thing to do!!

Great service and amazing dispensary! They're always busy but if you know what you want then just stand in line. My favorite products from them are Jetty vape pen. Good cost and high % of THC. My personal favorite would be the sour & sage ( sativa ). Delicious flavor with a good kick to it. Subscribe to their reward programs and find good deals / promotion.

I've done both curbside and delivery and let me tell you, the employees that I have interacted with were some of the friendliest people I've ever dealt with. I needed CBD for my dogs for the 4th of July so I decided to head down to buy some but discovered that I could buy it online and then have them bring it to my parked car without having to go in. This was great since I am not a partaker myself and just want to get the dogs cbd and leave. When I got there, there was a nice man instructing people on what to do depending on whether they were there to pick up an order or to shop. It took them about 15 minutes to bring my order to the car and both employees were awesome.The guy who dropped off my CBD to my house, who I think was named Jason, was again super nice. They gave me an hour window in which he'd arrive. They texted to let me know he'd be at my house within 8 minutes and he was. He was super pleasant, wore a mask, took my money and then wished me a great day and left. I wish he could deliver everything always to my house. This is a pretty easy setup in my opinion. Thanks Harborside Oakland!

Date: 1/21/2019  Time: 5:00 PM  55°  Partly cloudyAfter going to Magnolia Wellness (West Oakland) and Oaksterdam (Downtown/Uptown Oakland) for some cannabis body balm and none was available at either dispensary, my husband and I stopped in at Harborside to see if they have the product that we needed.Before we enter the premises, there are plenty of security personnel to check and scan driver's license or valid identification (ID) card. I have to admit Harborside's ambiance is quite nice and classy. Floral arrangements and plants can bring out a certain glow in the room. The inventory of products is well organized and they seem to have plenty available compared to the two previous dispensaries. Customer service is decent.The drawback is the long line of customers waiting to be served. The employees are busy, busy, busy. After about a 10 minute wait, we get to the counter to ask an employee if the business carry cannabis body balm. Yes, they have it. Since it is my first time at Harborside, I receive a 25% discount. Total cost, including taxes, is $35.48. Good deal! The employee also enters my cell phone number into their system for future visits.One can either pay with a Visa debit card or cash. They do have an ATM machine available. However, I do not know how much they charge for the service fee, as I paid cash for the body balm.

No consistency in customer service. Just seems that no one is on the same page or even reading the same book anymore. Would really like to see the staff represent themselves as a team and provide transparent messages to customers. Curb side pickup needs to funnel with ease, currently it is far from that. You can do better Harborside. Updated: I wanted to update the above review. Harborside you have been killing it lately!  Great customer service and curb side seems to be a great addition to your many services you provide.

When I started going to dispensaries a couple of years ago, I went to a handful nearby. Over time this became my go to place. Why? Selection, Quality, Value and last but definitely not least, their awesome customer service.Ordering ahead from their up-to-date website is super easy with SMS updates. At their web portal you can upload your Veteran's ID for the 15% discount to automatically be applied.Select Sativa Vape Cartridges are my Go-to!

I've purchased top shelf.... However, the quality this season is terrible. I haven't had any sticky batches yet. I really hope the quality gets better again. Maybe they need new merchants but the current ones aren't that great. And for those reasons I give you 3 stars. The service was good at the registers. I didn't really care for the door people. I was waiting in my car for pick up service, but since they took forever I went in myself. Was this Humbolts best?

Deceptive business practices- I ordered $340 worth of product to be delivered- my husband has cancer- they delivered it today- the day they said they would deliver it-  I paid $350- receipt said I owed the $340- then 20 minutes later came back- banged on door and demanded another $100-  I refused to pay extra and gave them back product.  I felt strong armed.

8/24/19: Tried to sign up for pick up.On my phone - it wasn't as easy as I hoped.Fat fingers? Finally, gave up and just came with someone to wait in line while I grabbed my goodies.Line wasn't as bad as the past but definitely no breeze.Again - came for the text deals!

I heard they have products that can help my insomnia and the salespeople there were very informative about their cannabis products.  I am going to try some gummy bear edibles to see if they work.  This place is like the Apple store for cannabis stuff but with super extra security.Next day, I slept well but one dose was a little much as I woke up slightly high and I'm not trying to get high.  5 milligrams THC or half the edible worked well for my insomnia and hopefully this works well going forward.  Didn't get stoned but enough to feel pleasant.

From security to the bud tenders; this spot never lets me down. I always feel comfortable when I come here. They have what I want, the service is great and even when the line looks long it never takes a long time. I'm always happy with the service here and I frequent the loctician. If you need some herb in Oakland I strongly suggest you visit Harborside. Thank you for being wonderful.

I used to use this place exclusively because they were convenient they've been around and they have an admirable mission. But I placed an order 2 days ago and been told it's available for pickup but I show up at 7:15 and some security guard won't let you in the parking lot and says he can't tell you why and that I should come back tomorrow morning m************ I've already came back twice I came across the bay both days. if you're going to f****** over and not even give me a heads up as to why man f*** y'all there's a f****** thousand places to get f****** grass. like you ain't making enough money to have someone to f****** tell people what the f***** up. F*** this joint forever there's a lot of great services in Oakland

I called spoke to Natalia 0 customer service I use to be a loyal customer, but they always seam to mess things up. I work for customer service and if I know us as a company did a mistake you fix it not just say sorry ma'm their is no grantee. So I waited 24 hours just for a rep to say sorry theirs no order would you like to place it! LOL she didn't care to help to investigate just gave her excuses, please go to another place that still cares about you bringing in tu our business and they care. I'll end it with I wish I can give the -5 stars so unprofessional.

After extensive research, this is the only place in the East Bay that sells CBN/CDN tinctures for stress. I've visited other dispensaries around the Bay Area and they either don't sell it or it's laced with THC. I have never smoked pot in my life and I don't plan to start (I heard it can cause panic attacks. No thanks!!)The good thing about CBN is that it's non-addictive. It's also used for anxiety, PTSD, and insomnia. The only bad thing about buying CBN is that it's quite expensive ($100 -$150) and not a lot places sell it. I've asked some budtenders about it and most have no clue what I'm talking about.I'm giving this place four stars because they have excellent customer service. They burly security guards who stand outside are pretty friendly too. After trying a few drops of CBN/CBD a few times, I've realized that it's not as effective compared to other stress herbs like Ashwagandha and the stuff my doctor prescribes me. It may help you, but it doesn't do  anything for me. Plus, I stopped taking it cuz it gave me shortness of breath (I am VERY sensitive to meds). I hope their products help you more than it helped me. Tips: 1) They take cash and debit cards. No credit cards!2)If you are a repeated customer, make sure you return the ziplock bag or else they will charge you $1.00.

Broooo... this place got the goods!! I could come here all the time! Oh wait. I do. Lol

They have the best selection around. Knowledgeable staff and a vey friendly experience. It ya bit out of the way as I live on the Berk/Oak border but worth the trip. One of the biggest I have ever seen too. An all over high five .

Have been here a couple times and it is always a fun stop. Great selection, prices are good, staff is so fun and amazing! Worth the stop and even if a line is there! Even waiting in line was fun!

Placed a delivery order at 3pm, still "in preparation" according to the website, it's 8pm now. Otherwise I like this place a lot and hoped to avoid the lines with a delivery.

Just wanted to give a shoutout to my delivery driver Brian who did a great job, went above and beyond when I had a messed up order, and even asked about it the next time he saw me.  I have been going to Harborside for about 2 years, and tend to have a pleasant experience.

The best service in town. They got everything. With a smile I can go on all day on the service which is fabulous The clones are very healthy. Concentrates are very smooth,flowers are  incredible. Everybody have a wonderful day And don't forget about Tuesday peace out.

I was a loyal Harborside customer because of the quality, service, and convenience. I made an online pick up order for 1 item. I stood in line, found out my order was still processing. I wait another hour before leaving to grab lunch. Maybe it'll be processed by the time I'm finished. Nope. Nearly two hours later, my order was still processing. I guess I've finally found a reason to try out Eaze.

Very clean establishment. The workers are very friendly and knowledgeable.. Always willing to answer questions. Would recommend this place..

So a lot has changed since I walked through these doors. Now when you walk in you're greeted by staff and various venders. Very well lit, clean, modern styled decor. YOU CAN PICK YOUR OWN ITEMS LIKE A GROCERY STORE BUT FOR BUD?!?!?! *Universe Implodes* Shut up take my money!What's that? You came with a set ammount of money to spend? Throw that out the window there's a girl scout cookie stand outside and far be it from me to turn down cookies so just a heads up for those on a budget.

Only dispensary I go to. I love Kiva Confections edibles and Kiva always has a pop-up deal "buy 2 get a 3rd for 99% off" at least once a month at Harborside. This means I can stock up once a month and replenish my stock the following month. Harborside is clean and well-lit and you can get your little shopping basket and pick out your own goodies.I also like the fact that all age groups visit Harborside so I am rarely the only senior in the building like at some places where everyone else is a 20-something and you're the only grandma around lol.Between Harborside and Kiva Confections, I'm good.

Glad to be back and am Very pleased with my products. High Quality My order was perfect! Thank you

Yes, I am being open and honest about participating in the consumption of marijuana. This place is the classiest dispensary I have been to. Clean, nicely decorated and organized, and I'm allowed to touch, look at, and explore the goods without someone doing it for me. This place also is the most affordable place for some great edibles and cartridges for vape pens. They have regular sales that make it even more worth it. The sales aren't widely advertised, and I wish I got a better heads up, but they are worth attending on a regular basis. There is plenty of staff around to help and answer questions on the floor, and although the line might seem long at times (there are always a lot of people in there!) it does move pretty quickly and there are a decent number of checkers to help with that. I haven't taken advantage of it yet, but you can order online or over the phone and then pick up in a shorter line for convenience. When you purchase anything, you get a text letting you know how many points you got for your purchase. I haven't looked into it yet, but my points will add up and I will be able to get some things for free at some point. I definitely appreciate the sales and incentives.

Absolute garbage online ordering service. This is the 3 time (stupid me) that I have ordered clones from these incompetent idiots and when I show up they tell me they are sold out. Now why do I get text messages saying my order is ready for pick up yet when I show up they don't have my order. I have done nothing but waste my fuel and time with these assholes. I hope no one supports their bullshit online service! Take some extra time to drive up north and get quality service and superior genetics. You get what you pay for, and if you want dog shit then pay harbor side

These guys are such predators don't go here unless you want to give them  your money and time all to be  assaulted  by  like  five of those  guysDo not use the lockersThey're really a terribly unprofessional racist business Probably a front I used to like the place they had the idea but the parking lot is a hostile unsafe environment nobody in their right chill mind should support They wanted to  rob me They took S0 LONG CARRYING ME OUT WITH their fat nasty hands all over me like disgusting pigs I'm telling youPrior to that it was a big black security guard aiming his phone at my crotch,  really,Such a pervertDon't use those lockers I don't care that your laptop got too heavy They'll want to mess with it or keep their possession of your personal belongings and then grope you practically before escalating things into a full blown scene. Cause they insecure miserable anti-female bigots with golden stars. Golden tickets to terrorize.... Pigs across the street at the 6 to entertain and showcase  your mad skills  forthey're a bunch of emotional hostile tools forever flexing on anyone who makes them feel that inferior that they cant literally take it and just  behave in a civilized non barbaric manner..... And they did take a lot of time and a lot out of me just for being a reliable paying customer all I ever did was bring them business

Harborside's customer service is good. But today I was very impressed.WILL was my bud-tender, he went above and beyond. He explained how my points worked, I was not aware of a point system. I feel like this is a excellent example of "customer service". I've been in the customer service industry for over 20 years so I can vouch that Will did a great job.This isn't my main dispensary that I go to, but after Will helped me with my points, i'm going to make this my main dispensary.Thank you!

Update 12/23Chat and phone support NEVER WORK! I've been waiting for a chat response for 30 minutes....I've called 3x of which am disconnected after 10 hold EVERY TIME...I gotta say. I am beyond exhausted with hs's inability to stick to a rewards program. It's changed at least 3 times. I've spoken to mike about this a couple times. He seemed more thn accommodating and courteous.  he fixed my multiple accounts. Merged them. After this I couldn't even use them because there was no inventory to cash in. Stopped by yesterday... another new system to keep tabs on a brand new way. My point balance has been converted so many times it's ridiculous. I do know this is a perk. But what it's been is a pain in the ass. And a complete turnoff to a company I would rate 5 stars otherwise. Just drop your rewards program at this poiBecause that alone is enough of an annoyance to lose business.

Harborside always has fresh, quality product and super nice delivery drivers. I usually get Silvano Q and he's been wonderfully patient when I've had payment mishaps via the online portals. Definitely a great choice across the board

If youre on hold, they will hang up on you. They need to start posting their sales/deals on their website if they wont have reliable call center agents.

Look, harborside is the apple store of dispensaries. They have ok customer service, sometime better than others. Some staff knows their stuff. But, i hate what they've become. Overpriced, no delivery to the peninsula, and they close early. I'm disabled and can't get what i need. I can't get there in time, its difficult for me to drive anywhere. And the prices. We were fooled by these profiteers. They used our sick bodies to get 215 passed, then the whole legalization thing. That destroyed the medical use community. After using us to get your business up, running and profitable, you dumped us in a ditch. Before legalization, we could get 500 mg edible for $20 plus a couple dollars tax. Now that same amount of milligrams cost $100.00, plus 37% tax. So, what was $23.00, is now $137.00. How is that advocacy?

Simple, no-hassle new-account initiation, online.Easy to navigate the website with intuitive filters.One-click checkout.Professional and downright sweet interactions in chat/email.Surprised me with a hefty first-time delivery discount.Received texts as the order was being processed, when the order was packed, and was provided a time when delivery representative would call to arrange a specific time for delivery. Delivery rep. was not only professional, but was genuinely a lovely human. Arrived exactly when he said he would. Everything on the menu that I ordered was in stock, so no disappointing notifications. Products were high-quality and exactly what we ordered. Ordered accessories, along with product, and that, too, was spot-on.Harborside was recommended to me by a friend after I described a worrisome interaction with a sketchy delivery rep. from a competing dispensary.

The staff is super helpful super nice do you only thing that I don't like is I feel like they're a little too strict on what you could buy but maybe that's just every cannabis place some cannabis stores are kind of on the low

I have had medical marijuana delivered to my house for about six months now, enough time to know some of the drivers. A BIG shoutout to Michael from Harborside. Always on time, always courteous and always makes sure that I am satisfied before he goes. He reminds me why human contact can be so positive and energizing... Thank you, Michael.

I love this dispensary and they deliver to Concord,CA. They always have whats on sale with a great selection of items. Their super friendly staff are great to talk to and are very knowledgeable of their products. I recommend going to their store in Oakland,CA.

We had such a wonderful experience with Dustin in the cafe. He walked us through our first dab and taught us all the important information oh how to enjoy the experience.  My two friends and i shared one purchase amount and he helped us ration and airate it to get the best pull without wasting product.  We asked him about how he keeps all the equipment clean and I believe him when he says he gets to work an hour early to sterilize and sanitize everything.  A very Well lit cafe, beautiful deco and ambiance. Thanks Dustin, hope you're there next time we stop in At first I was apprehensive that they didn't allow us to have any products that combust but walking out of there- smoke free smell was well worth it. And we got to try a new favor. Purple punch diamond was delicious.

I like this place because it has the biggest selection of cannabis products of most any dispensary I've been. Specifically they usually carry products I like that are harder to find, like the Papa and Barkley cannabis balm for pain. Staff are also helpful if you have any questions about products. The prices can be a little high but that's mostly because of the taxes, so that's not the dispensaries' fault.

My partner and I decided to support a local black owned dispensary and could not have been more happy. having been ordering from all over through quarantine we decided to try out a new dispensary. From the moment we walked into harborside it could not have been a more pleasurable experience. you got a basket and we're allowed to roam around and fill your basket with people on the floor helping to answer any questions. We will definitely be returning soon

I really love this! It's my go to dispensary. I only gave it 4 stars because their website sucks.  Nothing has the THC level listed anymore and most of the flower is just a label instead of showing the flower I itself. It used to be great but now it's disappointing. Unless I call or go down  their I have no idea of what I'm getting. SignedDisappointed

It is a nice facility but the people advising on the floor don't know what they are talking about regarding the flowers. I made the mistake twice to follow the recommendation I was given and I was disappointed twice. Buying weed these days is like buying a car without opening the wood nor test drive it. You should have the courtesy to come up with a clear description of your product versus having people guessing.

Curbside pickup is not happening here. I walked up to the first guard and asked about curbside pick up and was told I had to go inside. I was under the impression that I would have a safe experience picking up my order outside the store, instead I had to go into a crowded showroom to pick my online order. The number people definitely wasn't capped. I lined up with a ton of people in the store just like the pre Covid days. What's even worse is that the guards were rude throughout the process and wouldn't let my wife and daughter sit in the car in the staff parking lot. Honestly, did they pose a threat? Just let them sit in the car jeez. It should have been an easy process that was made unnecessarily complicated by a disorganized online ordering system and rude staff. I wanted to support Harborside during these times but I'll just go back to Eaze for delivery.

Consistently tasty and good food. Been there about 5 times over the summer and a few since then.Always and excellent presentation of food and favor to match. Love the Ambience when dining on the patio. Service is pretty good and they do try to meet your every need. Pricey but definitely worth every bite.

Excellent place and always very clean. Curbside service was awesome from Dustin. Highly recommend.

Service is alright. Like the grocery store feel, but prices are high and the guys that started it aren't great characters. Their documentary was hard to watch and it's hard to put money in their pockets. My friend bought a joint there, it wasn't in the tube and he showed the store almost immediately. The security said that he was trying to scam them, but my friend hadn't even left the store yet.

I had some questions about which products would be best for me, so I made an appointment with the Cannabis Concierge.  She answered all my questions and provided great suggestions.  I highly recommend this complementary service!

This is a really classy place and the most professional looking of all the cannabis dispensaries that I've been in here and in Oregon.  It is clean, well lit and staffed with people that are well versed in Cannabis and it's various strains, forms and uses.  I use 5 mg THC for a sleep aid.  I've tried the various edibles and I like the Kiva brand chocolate bars a lot but the easiest form for convenience and economy, the Blue Raspberry Gummies are my preference.  It comes in a small plastic box with 10 pieces and each piece is 10 mg of THC.  I take 1/2 of one about an hour before bedtime and it usually works very well with no after effects upon waking in the morning.I like this place because there are Advisers that can help guide you through the selection process and help newbies to the Cannabis experience.  The place is bright and clean and if you didnh't know it, you would think you were in a medical clinic facility, not a place that sells pot!  And, they have the biggest selection of product that I've ever seen in any dispensary!Jim

My good friend and fellow Yelper shared his interest in the horticultural products here. Being in the neighborhood and curiously intrigued, I stopped in. Well lit (no pun) and spaciously planned, it was easy to navigate. There's no shortage on consultation here. Found a great selection of seeds and plants. There was a long line, but I understand weekdays are better.

I've been to Harborside three times now.  I think it is the best dispensary I have been to over the years.  I was using one more convenient to get to, and then delivery.I will always go there now.  The staff is great.  One person in particular that has helped me the past two times is exceptional though.  Her name is Trisha.She is knowledgeable, patient and so nice.  Just wanted to point her out.  Well deserved.  It's always the people that make a business.You guys do a great job!  Thank you!

Harborside seems to have abandoned the concept of "customer service" since recreational cannabis became legal in the state. This used to be my go-to for medical cannabis products, particularly CBD-based. I recently purchased an item which I later realized did not fit the bill, and attempted to return/exchange, untouched, in its fully sealed original packaging. Not only was my request refused, I got a snotty "it's not our fault you bought the wrong thing" attitude from the manager on duty! This, after years of loyal patronage and membership in the Harborside "club." Of course, they waved the "its the law" flag (total bs...a customer is unsatisfied: take it back.)With myriad options for retail cannabis product available in Oakland, I guess it's now time to look elsewhere. Let's see if I'm treated any better as a customer!

I had previously signed up with Harborside but hadn't used them and had actually blocked the spam-level texts and emails received numerous times per day. But given the COVID situation and their delivery availability, I placed an order.The sales price on the receipt was "estimated" and included $15 "local tax" and about $10 "sales tax" over the price for the product over the quoted price. So my minimum $100 order is now $125. OK I get it.Much to my surprise I received a text that was another $10 higher than this amount. I called and was told the quoted price was "estimated" because it did not include the State fee for recreational cannabis (which every other dispensary includes in the product price: i.e. different price for medical and recreational cannabis).I asked her to confirm that this meant that the quoted online prices were the same for medical as for recreational, she said "I told you it is estimated." I then asked why they did not include the amount of the state fees in the price quote (it's not like this is a surprise amount), she said (rather testily) "I told you it is estimated."I was totally polite, and told her I was just wanting to understand the policies as I usually don't order product online and trying to determine whether to use Harborside again. She raised her voice, said for a third time "I told you it is estimated" and hung up on me.So the answer is probably not; final decision to be made once the product is delivered tomorrow. Better be stellar.

I have been ordering CBD products from harbor side for about a year now. I find their prices are fair, their customer support amazing and they deliver! The website doesn't have a ton of info on products. I usually google them and learn more and then know what I want to order. I recently called and had a great conversation with their customer support and she had good info on the popular products for pain relief. I'm more comfortable with topical products than edibles. Lewis delivered my products tonight and was right within the window he gave me. When he had hit traffic he called to let me know.  He was professional and polite. I highly recommend him. Thanks Harborside and Lewis!

I find it a little pricier Than other places I frequent but they have a great variety of products so you'll always find something new

Love the shopping experience.  All staff was super nice and helpful.  Space Gems are the BEST!  Can't wait to try the Aster Farms Ice Water Hash preroll.  Also got the Kayla LiVe Rosin, Strawberry Colada.  It was BOMB!

I've been coming here for a while and find their selection and price is the best in the bay area. And during this COVID-19 they have really worked hard to take care of all the clients. Super nice staff, everyone so willing to help. Good people

Harborside is amazing! It's humongous and busy but you can easily get help.Clones are great, good selection. And nice, helpful staff! Rock on!!!!!

Harborside is the BEST! Best selection! Best delivery guy Michael! Although they're ALL super professional and knowledgeable! Highly recommend! It's my favorite place to shop!

Love the fact that I can get Lowell farms here, clean spot. Chillin. Workers are cool

I ordered online and was able to pick up that afternoon. It was unusually busy, but I had a curbside pick up. The 2 gentlemen directing traffic through the parking lot and checking people in were friendly and informative. Dustin was the gentleman who came to my car to complete the transaction. He was very friendly and kind. He was working hard, as I had seen him go back and forth inside and back out to complete orders. Despite being backed up he still was cheerful and helpful. I always appreciate the people who were there!

In this crazy crazy World there are always things we need. Health and compassion being two of the most important. During my visit today, I was warmly greeted for curbside service. This service alone would earn a 5-star rating for convenience and consciousness, but that is not where this story ends. I was provided immediate professional and personable service by Tricia, her warm smile and effervescent personality uplifted my spirits while she assured me that they were here for US, their patients! A minor backup with the online ordering system could usually spell disaster/ frustration... but no, no, no not today! Tricia took immediate action and kindly directed me inside. Once inside, Michael took over yet had already been briefed by Tricia. This is a staple of Excellent Customer Service!! Michael greeted me by name and quickly engaged in completing my purchase. Before I could leave, Tricia took an extra moment to stop and ask if I got everything I needed and specifically apologized for any inconvenience I may have suffered. I was more than impressed. Tricia's expertise and work ethic made me want to work with a Team like this!Excellence is achieved through Action!

The folks that work at Harborside Oakland are very helpful.....ESPECIALLY Kesha!!!!  I thought I had a problem with a delivery and called the center about it the following day.   Kesha was the lady I talked to and she was most helpful and explained to me that the packaging of an item had changed....she helped me NOT feel like an idiot for my mistake.  She was patient and kind......... Thank you Kesha!!!!   Hey, Harborside CEO.....give her a raise!!!!!

I ordered to pick up curbside from 7-8 and it said on the text that if I had any questions to call in. So I did and waited on hold twice only to be clicked on twice! Taking my business elsewhere!

So I called and they say they have several different types of clones and I tell them that I am two cities away and they say if you come in in 30 minutes we should have a large selection well I get there in 30 minutes and they have no selection and they lied over the phoneFuck this greedy ass place

Good things first, they packed my pickup order about 40 minutes early, I picked it up about 2 1/2 hours after ordering online, and curbside pickup is a fairly easy process.But...I got one price online when I submitted, a different price in a text that said "confirmed amount" and another different, higher price at pickup. The product descriptions on the website for the products I ordered do not match the product labels. Before placing my order I tried to chat with support, I waited about half an hour with no reply but their chat system told me it would be a 4 minute wait. I called the support number twice and was on hold for about 15 minutes both times before the call disconnected. When I picked up my order I told an employee about the phone disconnecting in case something was just broken and he said it was just the number of calls, no solution. I see Harborside advocating online to keep cannabis dispensaries and businesses open as essential, but they don't have the staff or infrastructure to support the customers they want to have access.

Overpriced and under staffed. Waited 4h for a delivery only to be told we don't take debit cards.  I specifically called back, TWICE to confirm payment method.  Website doesn't apply discounts so be ready  pick up a phone - exact change only. . .Wasted day and not even an offer to hold for me to pick up.Tourist trap.

The guard at the door wouldn't let me in because my id expired a few days ago. Other dispensaries let me in because going to the dmv is hard and its offering online renewals. The guard had an extremely bad attitude and seemed to really enjoy rubbing in my face that I couldn't come in. I showed his supervisor my online renewal receipt and he said I could come in. The initial guard really should have just asked for the online renewal receipt instead of telling me over and over that I couldn't come in. By then my friend was already leaving so it was too late. For all the people trying to get a job these days its so sad to see someone who does have a job give such poor service. Will take my business elsewhere every time now. Thanks for nothing.

After a long stressful day at work, I made my way to Harborside before they closed. I was looking at "Select" cartridges and I was approached by Chris an employee who made my decision making a easier by telling me the difference from one product to another. After Chris helped me decided with what product I wanted to go with. I got in line, where I was greeted by Kaleb another employee there. He had a great attitude even though I was the last customer and we all know how annoying last customers can be. I had a lot of questions for both of the gentlemen's there at they answered all with very thoughtful answers and I honestly appreciate there service they made my trip to Haborside very pleasant and one that I will remember. Thank you to Kaleb and Chris, have a good day.

We love it here. We cross the bridge just to swing thru. Their variety in options really held me down during shelter in place. They also offer curbside pick up which we tried for the first time today which was a lot better than having to stand in line. Dustin who tended to us was really proactive and kind. Great Customer service inside the store and out. Good job team! I super suggest this place

I went to this place during the pandemic when things got closed down in Berkeley, now since re-opened. I must say I was very impressed with their dispensary in the number of products, floor layout, staff attitude, and in general everything. They are a little further than my usual place that I go to, but I go here every once in a while just because I enjoyed the experience with them so much. They have a very friendly staff as well as a very clean facility and great security to keep you and the place safe. I would recommend this place to anyone who is looking for a place to go to or want another place to try out. Also, they do provide online ordering so that is a plus. Definitely check them out.

They got it sorted out and looks like they reached out on this review, so good job getting it together. appears weekends are less busy than weekdays. I take back my previous negative review, great JOB!

Picked up plants to grow outdoor. William was very inviting and confident in his knowledge. I'm looking forward to seeing how these babies grow. After his great help, I tried to tip him. He asked for a review instead. Thanks Will, great job.

I'm 18 and use cannabis medically. This place made me feel super comfortable and chill, i have really bad anxiety but i didnt get any bad vibes from in there at all. Even the people I run into in the parking lot. I'm mostly like dispensaries depending on how staff interacts with patrons, and almost ever staff member here has made me feel comfortable and welcome. Whenever I come up to the bay Ima think of this place:)

I've been coming here 10 years. This place WAS epic. Now if you want to wait in line an hour and pay thru the roof for SUBPAR product than this is your place. Rookies will forever be amused by the names and gimmicks. Veterans are now no longer coming here because it is not customer friendly, it's all about the business. PS All should read the response to my review, it speaks for itself! BLAH BLAH BLAH, taxes, legislation, etc. BS! Go to other Oakland dispensaries and you will leave w legit dank and some pocket change! IMAGINE THAT! Forget Harborside

I LOVE this place!! ALL of the staffs (inside and outside) are friendly, professional and very knowledgeable about cannabis. Especially William Brown.. he is AMAZING!!! He was professional, courteous, hella helpful and answered questions with no hesitation. I wish there were MORE budtenders like him. Overall this is the place to go to when you need some goodies...... I mean grownup goodies.

Sorry this is long overdue. Thanks for making it fun for me to shop here, I feel like a kid in a candy store now.

I know these are challenging times but come on Harborside, one checkout person at counter! Lots of people looking for jobs so no excuse. Focus more on customer service. Lots of staff on the floor and no one behind counter. Customer service 101-get them out the door quickly.

This place has changed, the website is a waste of time that is worthless.  Always a mess, I'm now stuck on a page for delivery, when I want to pick up but the option doesn't exist.It's gone to hell.  I'm going to another place. This website has always sucked and now, on First Friday, it's useless.  Placed an order at 5 PM, they filled it at 7:58, too late to pickup.  Sorry Harborside, I'm done.  See ya.

I love coming here!!But pricing is way too expensive in comparison to other dispensary's in the bay. Drive 15 minutes to Barbary coast in SF. And the same exact products are 20-30 dollars less!!Also they add Tax at the register. So what you see is not what you pay. All prices listed. Should have tax included.

Made a online order for 15 clones, when i went for pick up my order was canceled. I spoke to 2 managers they told me to wait in line. The wait was 2 hours when i finally got to the counter they were sold out of the clones. I originally wanted. So was owaste of gas and time for nothing. I would stay away from this place.

Love the selection, Harborside brand is always fire and decently priced. One of the few dispensaries that offer cheaper half ounces. The staff is always super helpful, especially Jessica, she is a new hire there but was very helpful and was extremely patient explaining the point system, we had SO many points we were able to get an eighth for $1.50!

This is sad. You sell herb and make people unhappy. I bought a faulty battery, didn't work. Called asked what to do was told to come in cane in stood in line. Then was told I stood in the wrong  line. Stood in another line. Then was told they don't do returns or exchanges I have to go through the manufacturer. Why the heck did YOU tell me to come in and waste over half an hour? I've also had them deliver the wrong thing, overall a very corporate feeling place. I'll be looking for another establishment. How sad.

I am rewriting the negative I posted yesterday.The delivery I had placed went terribly wrong. My wife is disabled and lives in constant 7, 8, 9, pain. Even though she is on opioids, they only go so far. Cannabis is the key that brings on her relief. So when the delivery could not be made, she began to sob.Harborside found out about this and they were determined to make it right. I won't go into exactly what they did, so as not to set a precedent, but sufficed to say, Harborside went well above and beyond the call of duty and made sure that my wife was taken care of. And for that, I truly Thank them.

Definitely the worst service I've ever had at a dispensary. Harborside seems like they're trying to run like a big, well-oiled machine, but they missed the boat. I normally go to Phytology, and it was my first time here at Harborside. My aunt highly recommends it, so I thought I'd check it out. I was shopping for CBD tinctures for my DOG. He's never had CBD before. I needed a consultation. Normally I can walk up to the counter for a consult ....... not here. I had to ask the security at the front how to get help. He said "you're in the right spot. Just hang there and try and snag someone with a name tag". Ok... he was nice enough but that's shitty. I finally saw a woman... she was helping a couple that came in after me, but I digress. She was with them for a very long time. I awkwardly stood there. She finally finished up with them and helped me for a whole 30 seconds. Handed me CBD tinctures, said "give him a drop of this and within 2 hours, he'll be relaxed". Again, she was nice enough but it was shitty. I then went to stand in the 20 minute line and heard her say "who is on consults? I just got stuck over there and this poor girl (points over at me) was waiting forever". Apparently that didn't matter because after that woman left, no one went over to consults. I watched your customers doing consults for other customers. cute. Can't say I was wowed by my first Harborside experience. I likely won't be going back. It's on the pricier side with subpar service.

Qiana is a rock star. She went above and beyond to deliver great customer service.  I could see the smile in her eyes despite the mask.  (A Gucci mask btw, love it !) The rewards program was the last thing on my mind when I came in yet Qiana made it a point to take it to that next level saving me money in these weird, uncertain times:  a solid 5star experience. Even the colleague that she asked for help to apply my points made it a point to be warm and professional.  Shout out to security as well, always friendly and professional, no assholes drunk with power here! The bay is crawling with legal weed (thank you God) yet service is huge to me if I'm spending hard-earned money.

Worse service EVER! Now I was going to be understanding and say it's because if COVID-19 but it wasn't. They literally took 1HOUR to grab a ALREADY RESERVED item. It was only 1 item. I sat outside and talked to 3 different people as each person took my ID for the order and NOTHING!!! Each time they came to my car for curbside pickup asking for my name. The service was bad by far the worse. If I could give them 0 stars I Would. What was the purpose of doing online reservations if I would have had to wait a damn hour to pick it up. I willNot be returning and advising others not to.

Thank you so much for the service. The line gets long but it's well worth it. If you're buying items Tripp can definitely help you out! Happy 4/20

California, you've finally done it. Because this place just opened to the public, the wait time to get in average between 30-45 minutes. But it's worth the wait. The employees here are very friendly and knowledgeable with their products. As soon as you walk into the store, they welcome you and ask if you have any questions and will answer them all for you. It's done in a nice orderly fashion manner. It's almost like an assembly line. This is great because it makes the process much faster.This shop sells edibles, marijuana, and plants. Edibles average prices are $10. It's best to pay in cash. They charge you for an extra $1 baby proof bag which is reusable if you ever come back. If you're not coming here to purchase anything and if you're 21+ I'd say come for the experience anyway because this is history in California.

This place was awesome! Huge place with good security, a wide variety of products, and knowledgeable staff. Also great that they take cards. Will definitely return if I'm ever in the area again!

The only dispensary I like going to. I usually place online orders and just walk up to pick it up. No need to wait in line. I love the ambience and esthetics of this place. They have awesome deals and a rewards system where you can earn points for free/discounted products. Love this place!

My 92-year old mother's oncologist recommended medical marijuana over anti-nausea medication to treat nausea resulting from chemo treatments. She recommended we go to Harborside over any other Bay Area medical marijuana dispensaries. When we got there, we could see why her doctor recommended it. It's a huge, spotlessly clean, well-lit store with an incredible selection of cannabis products, plants, and seeds, and the staff is very professional and knowledgeable.While we were there we asked about treating my mother's arthritis. You can actually try out various salves and roll-on liquids in the store to see which works best for you. My mother picked a medical cannabis salve (with 500mg THC full cannabis extract) that she loves. My husband and I are now using the same salve for achy knees and it works even better than Traumeel or Tiger Balm. Last time we visited Harborside it was the week before recreational marijuana legalization in CA, so the store had a long line of customers waiting to buy products before the tax increase. When the Harborside staff saw my mother was older and used a cane, completely unsolicited by us, they offered a stool for her to sit on while waiting in line. Then shortly after, a representative from their senior support group came up to escort my mom to the front of the line so she wouldn't get so tired.  Now that's customer service!This may not be the cheapest dispensary, but you get what you pay for. Harborside offers quality products and services and is definitely worth the drive.

This is a racist establishment. I've come here a few times and I've noticed the way the staff and security treat certain African Americans when they come in. They aren't friendly to their African American patrons, they follow them around and harass but don't ask if they need help or have questions about the product.It hurts my heart to still see businesses like this during these times in a place like Oakland to treat and stereotype African Americans this way. It's very shameful and and this business has just lost a customer because of the bad practices I've observed. They treat their black patrons like 2nd class citizens unlike everyone else. It's very shameful and disgusting.

Ok so I been coming to Harborside for about 3 years now and they are nothing short of amazing! Like the customer service is great, people are friendly, Even when it's busy they still provide excellent service. But that's not the only reason I'm writing this review. I came in tonight looking for concentrate and a dab tool. Now they didn't have the dab tool or the resin I originally wanted but they made it happen ! Ryan one of the employees literally gives me his personal one and the sales woman was able to find an even better product than I originally wanted! So shout out to Ryan because your awesome ! And the awesome sales woman who helped the resin was lit!

Harborside is the clear winner of the MJ Dispensaries in the bay area. They have the best selection and decent prices to match. Most of the complaints I've read seem like one-off items. I've had nothing but helpful and curious service. I just wish they could move people through checkout faster. (A line of 20 people takes time no matter what you do, I get it, but a guy can still wish right?)

A medical facility that WON'T tell you the strength of each product - THC levels?  They did so for years!  That's why, despite its good qualities, Harborside has lost me as a customer.  Try Berkeley Patients instead.

Great sanctuary with classes, products and programs to assist you with your likes, wants and needs.I came for a edibles, and let me tell you they damn near have a grocery store selection - sweet and savory, chocolate, vegan, nuts, gummies, etc. I feel like HH is super exclusive so I don't want to give much detail in hopes that you'll check it out. After all, less is more. Other notes:Plenty of parkingChill employeesChocolate covered blueberries

Man, it is so hard to dis Harborside for all the great things that they have done.  I will not be shopping there any longer.  I bought a defective product and they did not back it up.It was the DOSIT Calm vape pen.  lasted about 15 pulls and then nothing.  I simply wanted to exchange it toward something for more money.  I've shopped there for years - no longer.  it's cool they don't need my money.  I'm a person of principle and not about the money.  And not exchanging a $40 item for something worth more is fair customer service in my view.Thank you for the years Harborside.  Wish we coul've worked it out.

Great facility with very poor check out system that lines you up for up to a half hour to pick up your order..while they're empty stations available.This happened on 3 separate occasions.Time to go elsewhere.

In short, I've decided this place is still great & my update is long overdue. I shouldn't have let one cruddy encounter with just one former staff member sour my feelings towards this establishment for such a long time. I'd recommend going to this place over any dispensary I've visited thus far. It's bright, clean, and everyone is genuinely kind & knowledgable.

Harborside sets the standard in the Bay for Dispensaries. Professional courteous staff, huge variety of every cannabis product under the sun. The Tasting Room is open and a must try!!!!!

I've been here in the past and was going to stop in yesterday to grab some flower however on Weedmaps it says that this is a medical dispensary so I thought I would give them a call just to make sure something didn't change recently. After waiting seven minutes on the phone a young girl picks up and I asked her if it is a medical dispensary or recreational she proceeds to tell me it's both. I explained that on Weedmaps it's listed as a medical dispensary only so people without a medical license won't consider it an option. I said you guys would probably have a lot more customers if you got that fixed. Her reply was we don't need no more customers we've got too many already. So I will not be visiting Harborside in the near or far future since they have too many customers already. What a wonderful business plan!

I had not been in HS for a couple of months. WHAT A CHANGE - for the better. The whole supermarket style layout was a very welcome change from previous layout. And it makes checking out so much faster. Awesome. I would like to give a shout out to John George in particular. There were many new products and i was unfamiliar with them. He stepped up and talked to me, being extremely helpful and well informed. His customer service was simply the best. He took all the time needed to ensure i had a good and informed experience. I have been going to HS for a couple of years and thanks to John and the new layout, it was my best time ever. Major props!

I have tried to like this place and over the years they are just playing to the baseball card when it comes to delivery and transparency.  At the facility, I have had decent interactions but I find that they cannot get it together with delivery so I will go for 2 stars.  The only reason I ordered from them today was because of a certain product that only they have.   Next time, I'll drive 2 hours to avoid this place... I ordered my product at 9 am.   The web store made it unclear if it was delivery or pickup.  So I called at 11 am to find out.  I was totally met with attitude and indifference.   Then I asked when I could anticipate delivery and I was told I could expect a call between 12:30 - 1 pm.    I then asked so when should I expect the delivery.  She kept repeating the driver will call be between 12:30 and 1 pm for delivery time.    I asked will it show up between 7 pm?    This turned out to be futile as once again all would get it is 12:30/1 pm.   This is not the first time I have had a rude interaction with Harborside.  They don't seem to care and seem to be above you.    I am bummed that Kind Courier went out of business because Harborside is super-inconvenient.   Super friendly, they gave you a reasonable window so you can plan your day etc...

My favorite dispensary!The staff is very knowledgeable about the products, helpful, and polite...Thanks for the awesome customer service Will!

Our first day going to Harborside was yesterday, Valentine's Day. and it was nothing short of amazing. and i am not just talking about the products.the first place we went into was the taste room, just to see what it was all about. that's where we met Dustin. his customer service and our all around experience with him was just wonderful. he was so nice, so informative, and so helpful. especially because we walked in there not knowing what the hell to do. lolhe set my boyfriend up in the taste room to use the puffco, showed him how it works and helped him use. he even had side conversations with us. he held on to the rest of what he purchased so we could go shop around and come back in there. he even took the time to come out of the taste room to show us where everything was and explained how everything works.i've been into many dispensaries and have never had such a great experience like this one. thank you dustin!

As a first time customer, I can understand that during a sale things get busy and that can restrict convinces such as delivery. However waiting four hours to communicate that the order has to be picked up, and then finding out that my order was not infact ready and the flower requested was sold out is unacceptable. This was a poor first time and I don't look forward to returning. My order was placed at 11am, the first communicate was sent at 3:09pm, and order was announced as ready at 4:17pm. Please add to your FAQ that clones cannot be delivered, you shouldn't expect your customers to be as familiar with retail cannabis regulation as you are.

I'll admit that I'm a 50-something who is new to all of this, but I feel lucky that someone recommended Harborside to me early on in my exploration of cannabis.  I live in Fremont, but I drive up to the store in Oakland because it's a safe place to ask questions and you don't have to pretend like you know everything.  It's clean, safe, and welcoming.  I recently made an appointment with their new 'concierge' service and had a fabulous experience.  There are SO MANY products now and it was wonderful to have uninterrupted one-on-one time with someone much more knowledgeable than myself.  The products she recommended were appropriate to my needs and many were things I wouldn't have considered on my own.  There was NO pressure to purchase anything (although I've been very happy with the ones I did purchase) and I was able ask all of my 'dumb' questions.  I HIGHLY recommend taking advantage of this service.  Anyway, I can't recommend Harborside enough.

So I'm up to three stars because they're trying, but it's definitely buyer beware. I purchased three of the Marys Medicinal Transdermal Patches with 1:1 CBD/THC that were completely placebo. I have a bit of a tolerance so after I could detect no hint or smell of cannabis, nor experienced any effect whatsoever, I gave the other two to my non-using coworkers who mirrored my experience. We are all 3 in a profession where we apply transdermal patches to patients regularly and are aware of how they operate and how they should appear. Of course upon mentioning this to a cashier on my return visit, "there's really nothing we can do to help you". They were only $12 each but hopefully this post saves somebody 12 bucks. The ABX 25MG THC SOFT GEL capsules, however, are nirvana for sleep/shift workers.

This place is a class act; very professional, well organized, thoughtful/knowledgeable/articulate staff. Excellent website and app. I was surprised to read some negative reviews, probably anomalies because everyone I know that goes to Harborside agrees that it's the Taj Mahal of dispensaries. I've tried others but have yet to find one that compares. (Lines can get long pre-weekend, use website/app to order ahead and skip the line)

Good products that fit my needs. Great staff and service. Curbside pickup make process easy and smooth.

Every time I visit Oakland, it is a MUST for me to hit up harborside for my medicinal needs. First thing I noticed coming here is that it is so clean and so organized. Second, there is a variety to choose from. From different teas to oils.. they literally have it all. The staff are super friendly and approachable - just tell em what you're looking for and they will lay it on you. They also have a rewards system, so make sure you're all signed up cos who doesn't want any freebies? All the different products they sell are high quality and you'll always leave satisfied!

What is wrong with your security staff?On a number of occasions I've noticed that their behavior is thuggish rude and slightly scary maybe dangerous.If this is a legal industry and you want good people from the community come spend their hard earned money in your store your security staff should be calm relaxed and polite to our customers.Instead what I've noticed is that they often seem like they may be high on cocaine or methamphetamine due to their aggressive and rude and threatening behavior.Today when I came into the store one of them was threatening to fight the other yelling and screaming.Then as I was leaving the store they were hassling some poor guy on a bicycle for no reason he was upset cussing at them they should've been at the Calm ones insteadthey were antagonistic and cruelOne of the models of Harborside is kindness every cruelty; all staff including Security should take this to heart

Friendly staff removed last review bc I left it before asking staff anything. Ignore it, I didn't do my research.

Great place, great contemporary aesthetic, and great customer service! I do love the selection of bud at this dispensary. They have so many products here and i really love the way they present them. The star of the show... (the buds!) are displayed in cases so you can smell the aroma of the strain and it is arranged with small place cards with the following details of the strain such as it's name, THC and CBD percentage, and price per amount. They've also got a good collection of vape cartridges for the non-bud carrying types like myself. Fair warning though sometimes the battery or the cartridge may not work, but dont fret! All you have to do is go back and you may be able to get a refund or a new battery and cartridge altogether guaranteed, and they are really nice about it! They also have a clone section for those who want to grow this blessed flora, and a consultation area for those who have experienced the sacred power and natural alleviating properties of this glorious plant.  ;)

This place feels like a CB2 showroom, health clinic, and a candy shop all rolled into one. Super spacious and organized with a vast selection of strains and other products. I decided to try their s'mores brownies and Kiva Confections' chocolate-covered espresso beans; neither product took much to do me in, so each of these lasted me a very long time.Staff is kind and helpful and provide great customer service. Parking can be packed, so be sure to avoid peak hours or opt for delivery instead.

Staff are always so helpful. Walk in knowing exactly what you want or completely clueless, you'll walk out knowing more. I always end up leaving and trying a new a product. Definitely take advantage of the order ahead. I've noticed line lengths are hit or miss. Sometimes you can go straight to the front and others the line can be a dozen people long. Either way, staff are always working and the line moves quick!

They do everything right, except for one thing:  their rewards program.But based on their selection, the express pickup option, and customer service I've received, they are doing a good job.  It's like being in a cannabis supermarket.The problem with the rewards program is that it's too strict.  They only offer a very limited selection of items, and if they're out of something, there are no options.  Why not make everything rewards-eligible, like using a gift card in a store?

I've been going to Harborside for a couple years now. I love the ease at which you can shop around. The staff there really know the balance between helping you and giving you space to chose your own products. They have great deals on bud regularly. I got some of their Key pre-rolls and Thomas was super helpful and informative when I checked out. All around a dope dispensary!

My first time coming here everyone was nice but that was during the grand opening. My last 2 times were pretty bad....everyone was rude and irritated that I kept asking questions about concentrates. Then when I noticed they sold clones I got excited because I've always wanted to grow some my own...after about 2 questions regarding maintaining a plant, the guy around the counter pretty much said "if you're this clueless now you're kinda late into the game.BITCH WHAT?! This recently became legal so ya, no shit I'm a noob, sorry about that! But the attitude was uncalled for. My tip is...STAY AWAY FROM HERE, rude...not that very knowledgable...or bright workers because one em straight up told me one of their sativa strains were her favorite because "you can actually still drive and go to work while high off this strand" okay, good advice...Go to Blum Oak where they actually take the time to explain everything and are nice to people who are relatively cheaper....magnolia Oakland is nice too...Harborside is kinda what gentrification looks like in the weed business.

If you want inconsistency of covid 19 regulations and high taxes then this is the place to be. Been coming here since they opened but lost a customer today by inconsistently enforcing county rules. I'll go to magnolia instead

I want to express my gratitude towards the amazing service I received when I came in yesterday 3/21 thank you Alex and Kaci @ Delivery for being so understanding with my debit card issues. Your customer service handling my stress, using your kindness to de-escalate the anxiety was on point  Also, thank you to Asha for handling MORE stress the ATM caused, and as ALWAYS thank you to Dani G for immediately coming to the rescue in that situatiomDani B and Jaene your hugs were the first i have had in a while. Loving the new green hats by the wayI loved the Kiva Pop up, but Wowhaving Healthy Heady/Holly there was Extra special for mesuch a great experience i had to write a review on yelp. I haven't had much human interaction lately i have been quite sick, you all went over and beyond with your warmtheven security was super coolA special thank you to Andrew DeAngelo for the medsi am blessed beyond to have the support of your incredible staff during this difficult time much love to you all. Lastly, where do i begin to Thank Steve DeAngelo  for having Tony V/Prana: CBN, CBD, THC are what are saving me through this nasty detox. Harborside is extended family: you guys prove that to me. Thank you so much

Will is the man he went above and beyond with customer service. Thanks for the clone help... 1Love

I was nervous when I arrived for my first visit and first experience of any cannabis product.  The interior space was clean, well lit and reminded me of an Apple store.  I was treated by an helpful employee who helped me select a product that met my needs.  Service was excellent and I left with a desire to come back again.

We have a special place in our heart for Harborside because the dispensary helps us facilitate with other compassionate care programs to get the cannabis desperately needed for cancer healing. I met the man who started Harborside last week and also thanked him personally for his immense contributions and advocacy of cannabis legalization. Thank you from the bottom of our heart.

They have really good range of products at their store. I really enjoy coming here, the vibe is super nice every time! I've never been to a store with such a wide selection of edibles, flower, they carry cbd and oil cartridges. You name it they carry it. Only thing is they are expensive and their line is usually pretty long. Most the time it goes quickly because they have so many registers. But I always go when I have an unlimited amount of time just in case.

I had an amazing experience yesterday. This place is set up so nice. You arent rushed to be in and out like other places and you dont have to bother people for prices.

This is by far the best selection for clones i think in the bay area... Really good service... Bud tenders know there stuff ECT.. Only down side is its overpriced... But welcome to the bay you beezy

Harborside has gone seriously downhill since recreational pot was decriminalized. The lineup is now out the door and down the parking lot and they are the only dispensary I've been to that *charges for bags*. Their huge size doesn't help because they always seem to be out of stock on whatever I came for. I shop elsewhere now.

Placed a same day online order for delivery. Since I'm local to Harborside I was able to get free delivery. The delivery driver called prior and gave a time frame to expect the order. He came right after our quoted 3PM start time. Transaction went smoothly and it was convenient to not drive, park and wait in line. They accept same day local orders by 6:30PM. Cash and debit card only. Discount (15%) for people 65 and older or veterans. Must have a government issued ID proving you are 21 or older.

An update after I completed an online order and actually picked up the product....still one star.  This feels like the Walmart of weed stores.  Long lines with lackluster service.  The technology faux pas were indicative of the overall lack of attention to detail.  Very pretty, very large and modern retail space, but this place is not for me.    (Unfortunately they were the only place in town with clones so I had no choice.)  My go-to spot is still Magnolia Wellness; great selection, really informed and helpful staff, and a welcoming and relaxed vibe.

Harborside is a top notch dispensary. They always have the latest products. The consultants are knowledgeable which is very important and their recommendations have been spot on. Harborside is a candy store for adults

Warning   Do your research before buying oil cartridges for vape pens here. They sell cartridges that list strain names and THC strength falsely. I bought 2 of the same kind because i was traveling out of town. I flew back with one because it was not what I had in mind. Supposedly gelato 85% Thc, 4% cbd. Flavor wise did not taste like Gelato at all & with a terrible after taste, the high was not even average. Did not help with my aches or inflammation. I decided to return the other still brand new, sealed and with receipt for a refund. I went to harborside and was surprised with their policy of no refunds. I was clearly dissatisfied and felt duped. On average a cartridge last me 2 weeks these lasted 2 days & I felt no benefits. I have been a loyal customer for years and would understand if it was actual flower. So in response I have decided to warn others and switch clubs.

Excellent service and a great buying experience! The staff is incredibly knowledgeable and helpful. When I visited Oakland, I visited here three times.

The little short black guy or girl idk lol  is an asshole  smh she or him should know why really rude on the phone smh and so is a white guy that wears a grey hat all the time and has a mad ass face poor costumer service !  I went in they tell me I can't exchange my battery I then go talk to the manger and he says I can smh

To bad they fell off the map with there clones since departing with darkhart nursery forced me to take my business else sucks because i loved harborside

Always satisfied with Harborside Oakland. It's their people that really make this organization a class act. Totally professional, always polite and extremely helpful to the needs of their customers. Thanks to Jon G. and Jolene for all the help. You guys both are awesome!

The granddaddy of Bay Area dispensaries, Harborside has an excellent selection of just about anything you'd want -- flowers, concentrates, edibles, tinctures, balms. I was there about a month ago for the first time in two years, when it was strictly medical. They refurbished the interior in fine style. I have two complaints, however. Some of the counter staff aren't very polite and others aren't trained to do their jobs. The dude who served me gave me the wrong Kiva bar (CBD instead of THC) -- kind of a bummer since it was $24 with tax. This was despite their system where you write down what you want. And some of the products are overpriced compared to other dispensaries and delivery services.

tl/dr: One of the only places that serve recreational patrons. Brave the long lines and you will get great service with great products. Legal pot is dope! I really should just leave it at that. Great prices (still more than you pay your brother in law though), and a great staff that will help you figure out what is best for you. They still take medical cards but the bulk of the people in there now are for the recreational stuffs. The line can get big but you will be rewarded with fantastic selection. I'm reviewing legalized weed shop, what a time to be alive!

i went in to spend my points on .5g abx carts as it staes on their points reward program should be 300 points. ordered in advanced stayed i would be using points. they said ok. when checking out they ssid i couldnt use them on their loud carts. which were on sale for normal abx cart pricing. spoke with mgr. on floor stated she vouldnt do it even the pricing was reduced and does not state loud carts not eligible on their website.  bad customer. service. i spend good money their.  when you want to use the points they declined me. toldthem too take offorder. could have saved me a trip. ill go else where if im not appreciated.

Quality of products is slipping, also new store layout is crazy, half the time they're out even though it's on the floor, and then the folks behind the counter have to go on a made goose chase to find out the hard way it's all gone.  I haven't been in a while since SF has better quality with more friendly hours and for much less cost.  Gonna be awhile till I come back but to be honest these guys have lines out the door so doubt they'll miss me or change their ways.

Harborside is my favorite spot!! Everyone is soooo friendly and nice!!! William (in clones) is super helpful and friendly. Thank you everyone!!

No you can't come in. No you can't make a phone call in here.  No you can't park in this spot.  No. No. No. Gotta be a better way. Bye bye Harborside.  Total pain in the ass.

Been in the store as well as one delivery, before today.  Adequate parking.  Helpful staff in the store. Clean and organized. Prices higher than most places.  Good selection. However, all the reviews are correct about customer service.  You wait on hold 10-20 minutes, then they disconnect you, time and time and time again.  I placed an order yesterday at 1:00pm for delivery today between 11-12.  They texted me that a driver will contact me with delivery window, that was 2 hours ago and its afternoon.  I called the number they told me to contact for questions and it disconnects.  Why bother having a customer choose a delivery time if your not going to commit to it??  Why bother texting me a customer service number to contact about the order if your not going to answer??  On line, my order still says its processing, 24 hours later?  Needless to say I won't be using them for delivery ever again.  I've used many other companies in the east bay, all communicate effectively and are pretty good about delivery time commitments. How would they feel if I didn't answer my door or phone?So at 2:06 I get a text that says they are on their way and will arrive in 36 minutes, then she immediately calls me and says she will be here around 10:30 at night.  Needless to say I cancelled the order and that is exactly what they wanted.  They are overwhelmed delivering during the shelter in place.  She blamed it on their internet as if it has nothing to do with their business. BAD BUSINESS.  Use Enjoyment, they have same stock, same if not better prices, direct contact, great communication, small delivery windows and they let you know the delivery time right when you order.

Customer service agent lady on the phone for oakland was extremely rude and clearly didnt care that she had an attitude. Hung up in my face. Needs improvement in that area completely unacceptable

Great place with friendly employees.  Best walk - in dispensary in Oakland in my opinion! Parking can be tight, but that's expected anywhere thats busy.  If it's your first time visiting a dispensary, stop at Harborside!

Had the best rep help me with my order today over the phone. She was so professional and friendly. I  had someone rude  yesterday so this rep made up plus thanks so much for restoring my faith! Harborside is my favorite  and only place !

This place it's  my primary store to visit from now & then...???  From the parking lot security guard was a good guy with good attitude then I got in, and met Sam greeting me warmly & answered my questions patiently, and lead me to pick the right one with representing the products information very confidently. Her customer service was outstanding...

I went there for the first time. It's not affordable. $25 for a joint?  Allegedly is premium. I was visiting San Francisco an decided to stop there first time. The edibles are really expensive , too.

Harborside is a wonderful experience! It feels clean and airy, smells delicious, always plays great music, has a positive vibe and has excellent customer service. The products are great and the staff are amazing. The following is just one example of why the Harborside team is its biggest asset:Today my ATM card decided to embarrass me and malfunction as I was checking out. Dustin took the time to help me figure out how to make things work, while being incredibly kind and efficient! I left the store with everything I wanted, with a big smile on my face, and without holding up the other patrons - thank you Dustin!!

Poorly ran, has gone downhill! Poor customer service, rude employees and online menu shows wrong prices. Basically false advertising to get you in the door. Yet they don't care enough to fix. Will not be returning. Recommend going to a more professional dispensary in the area. Specifically Garden Of Eden.  I overheard employees at Harborside complaining about customers coming in 15 to closing. They didn't even care I was standing next to them. Even though it's their job! Guess you guys don't want my business or others. So...no problem.

Overpriced since I can order better quality through a delivery service, just need to do your homework with those companies before you order. Taxes are outrageous, most delivery services have their taxes included. Flower is not great quality for the price. Can do better outside. Too commercial very unappealing to go to.

If your ordering by phone expect rude treatment. The opposite of customer friendly ....talking down to me when i asked a question twice because i didnt understand the first answer . Will try other places for future .

Sup dudes. I love that harborside always has great hash options, like old school hash. I was helped by a rather tall gentlemen and I can't remember his name for the life of me, my bad. He helped me with finding some hash that wasn't on display and had no problem searching to see if they had anything else. He found me some 710 labs Biesel that should help you guys know who it is! Really appreciate him going the extra mile because it's some fire and I'm really happy with it. Thanks dudes!!!

Harborside's Oakland location is awesome.  Tom helped me with my clone selection and was chock full of helpful information.  He was polite, professional and could answer all of my questions! I can't say enough good things about this dude and this place.

Even though the line on fridays is crazy it's worth the wait.  Great bud tenders, super friendly staff (all the way to the guys out front).. and seriously the coolest group of people in one space ..   and their selection is fantastic - just wish they carried Nug chocolates

The employees are stoned to care about the customers. They only care about selling you what they have on hand. I needed a CBD oil for my cat that has cancer. They had it three weeks ago. When I asked an employee for it and showed a picture, he was rude and said that they never carry it and tried to sell me another brand that was 100 times more potent. This place has gone down hill since the legalization of marijuana. .

Online Chat Both Misinformed and have a bad attitude.Don't know about the quality of the products they sell but trying to get straight and correct answers from online chat is shall we say challenging.

I just love this place they have great products and great sales the edibles, and oils are great there clones are perfect it's like going the the grocery store grab a basket and go shopping it's very hands on and the employees are very helpful

I love Harborside!! When I first got my Cannabis CardI came to this spot and they were so helpful and very accommodating. My favorite thing about this place is the Express Line! if you know exactly what you want you can avoid the long line. On the other hand if you have any questions you can have a consult and they will answer any question you have, in the world about sweet MJ! The staff are totally friendly and answer all questions. very patient, cool people here. I LOVE that you receive points on Every purchase. I like to get 180 points then receive a free Sativa pre-roll.

Fantastic place. Welcoming, friendly staff willing to educate you on all things cannabis with a non-judgmental attitude. As someone who knew nothing about cannabis when I first entered, I felt nervous to ask any questions or to seem unknowledgeable. However, the staff quickly put me at ease, helped orient me to the storeroom and answered any and all questions I had. Highly recommend Harborside!

got the battery charged ok. Then both my gf and I had issues getting it to work for a couple of days. Then all of a sudden its ok and performs consistently! And the cartridges are good too.

I'd been here once in person a couple years ago and had a favorable impression. However, after attempting to place an express delivery order and experiencing multiple probs with its web site,  terrible customer service and lack of communication, and no-showing on my delivery, I'll take my business elsewhere. Seriously, how can these places be so flaky and have a don't-give-a-shit attitude and still expect to remain in business with all the competition and legalization?1) Web site fail - I kept getting this weird error message that some product was out of inventory. First of all, if it's out of stock, it shouldn't be listed online, that's pretty basic. Secondly, adequately identify which product it is, so I can update my cart. I had to go through multiple attempts at completing my order -- trial and error -- in deleting and adding products to ensure I had the min $ amount for delivery. 2) Customer service fail 1 - after finally submitting my order, I receive a text. I need to text my rec and id asap. Ok, I do so, EVEN THOUGH I explain that I uploaded those onto my online profile (person responds it's not there -- another web fail?!).Also informed 7p delivery is the latest they can do. Ok, I accommodate my schedule. I ask HS tho confirm my delivery. No response, so I am half expecting them not to show, but I'm hoping they'll prove me wrong after all these failures and pull through. Customer service fail 2 - I called a number of times to be put on hold. I requested the call back offer, only for someone to call and leave a vm several hours later -- really? Someone was only available hours and hours later? I have a rec, so consider the dispensary a pharmacy... is this how pharmacy staff handles prescriptions? No one answers the phone?!Customer service fail 3 - it's past 7:30p now and I realize they aren't showing and didn't even bother to tell me. Thanks, HS. For all the puffery and pats on the back you give yourself for being industry leaders and giving back to the community, you fail to even get the basics right. Job well done. A++++++!!

Overall, a great experience. There were so many products it can be overwhelming but there are knowledgeable employees walking around ready to help and answer questions. At checkout, Dustin was AMAZING. He walked me through my purchase and let me know what I was getting myself into. He was very helpful and really was the cherry on top of a perfect experience.

One of the guys outside with dark hair and wearing sunglasses who scans IDs when you walk in was extremely rude to us. We drove in to the staff parking area and this guy in a very rude and condescending way told us we need to park in a different lot. Even after explaining to him that my mother in law is handicapped and the fact that the staff parking area was totally empty, he kept insisting with his rude and arrogant demeanor. Our experience after entering was much more pleasant. Inside staff were patient and friendly

I liked the concierge concept. The person I spoke with was well informed and aided me in making a decision on pain relief.

Im only 1 customer so here goes-Been here once and unfortunately won't go back...cant afford it...I think it's a gamble with what you buy...cant smell it. Too much stem left. I bought Tangie and a chocolate something and nothing to report. No head change not even a nap was a result from smoking it.I also got a cartridge the cashier gave me a Tangie one(disappointed) so now I'm up to a loss of $157!!!! Expensive lessonI feel losing 1 customer isn't a big deal to places like this because there's 5 more to replace that 1 loss...with that being said...have a great day.On a separate visit, I got the fire og and it tasted good had a decent trim good head change. The trim on 95% of these buds are horrible!!! Stems for days!!

Harborside, what's happened to you?!?! I moved away for a while and just stopped back in, and the entire layout inside has been changed and it's a total cluster fuck. Seriously guys, whoever said that new set up was a good idea should be kicked in the face.First my account is gone from the computer system. Ok, 20 minutes later its fixed. Go in, and the lines are changed and confusing with the rope walls and conflicting signs. People are standing all over the place, and half of what I hear from the bud tenders are telling people where to stand. Then you took down the menus from the wall. So you have to get a paper menu or look at the samples in the middle. The samples that used to be on the counter are gone, and if you want to ask the bud tender any questions, they send you to another counter for a "consultation". Then, when you know what you want, you go back to the first confusing line to go back to the budtender to buy it. Who thought that was a good idea? It makes my trip twice as long now.And how about your selections - it's all harborside branded everything. Pre-rolls, you have 1 choice, whatever he harborside pre-roll is. Want some gummys? Yep, harborside. Add to that, the rudeness of the budtender, I seriously felt like she was annoyed I was there. She picked out whatever it was I asked for, and kept asking if i was done. She rang me up before I had even seen the flowers she picked for me and put in the bag. You guys had a good thing and with all my the competition and the soon coming legalization, why would you ever make the process more difficult then it was? It's almost like you want to lose business.Over all, I felt sad when I left. This was my favorite place for the better part of 6 years. And now, I can't see myself returning. I'm sitting in my car in your parking lot writing this, after paying almost $100, and I don't even know what's in my bag. I'm honestly stunned.

Nice enough store, clean, good selection, etc. The main problem is that they're chronically understaffed. Easy enough to look elsewhere in Oakland and avoid a 25 minute line.

I went there today I didn't know they had a sale until I looked at yelp and I am glad I went In today but I felt bad that I made my friend late for work.. I didn't expect to wait for awhile because it was packed because they had a good sale going on... Next time if you guys are going there Expect to b there for awhile to stand in long line bring a friend with you make sure that friend has a ID and is over 21. The sale is today, February 2nd & 3rd.. It's best to go when they have a sale. I brought me my first Vape and sour diesel is awesome thanks to Redman shoutout about sour Diesel like Aye!

This is one of the founding fathers of the Cannabis industry. The reputation is spotless. Customer service first class. In fact they gave me a glass Harborside container for my medication, which is not recreational.

I am new to the Cannabis world and really appreciate their expertise of what would work for my condition and/or family members. I have not been disappointed.

Horrible customer service. Mistakingly grabbed the wrong size cartridge, once realized upon looking at the receipt, they wouldn't let me exchange it even though I hadn't even left the cash register. Complete bullshit I was forced to spend more money than I wanted to. They should've been able to exchange it when clearly it had not been tampered with. Won't be coming back to this piece of shit.

very friendly and conveniently located. going through a lot lately, our house literally fell down. no joke. my husband bought that house in 1977, so sad. low and behold, red cross hooked us up with a room right across the green cross.

I reserved products online and got a notification that it was ready for pick up. So I go to the reserve line and a "customer service rep" William waves at me to come over. I walk over and he doesn't greet or say a word. To smooth the awkwardness out I greet him. I give him my ID and I assume hes looking me up. He  says he can't find me in the system then just stares at me like I should fix that.  Then I take the initiative to show him my confirmation text message and for some reason finds me (I assumed an ID would be everything he needs).  He then does a lap and brings back what I thought were my products, comes to the counter then returns one of the products.  (Again isn't saying a word). When he returns he mumbles that they dont have it. And I ask "you mean you are out of stock?"  He says "yeah"   then I ask if he recommends anything similar and he points to the products displayed on top of the counter lol. Zero effort. So I'm just asking myself how did this dude get this customer service job if he isn't even communicating or trying to assist me since they ran out of the product I ordered?  Or maybe he just high AF? Either way Harborside needs to have higher standards when putting people behind the counter to deal with other people.

Harborside has been a wonderful dispensary.  I have been a member for years now.  Since cannabis was legalized for recreational use, Harborside has struggled to meet my needs.  I tried going off stronger pharmaceutical drugs and using 30:1 CBD capsules (the tincture bothers my stomach too much).  You never know when they will have the capsules in stock and they come only in seven capsules per bottle.  I need two capsules per day, so this means every week I am going through two bottles which is tedious.  And they always run out.  Right now I am looking at my last two capsules and they told me they won't be getting any more in until "sometime next week, MAYBE."  I tried ordering more earlier in the week, but they were out then as well.  It seems guaranteed that if I find a product that works for me, they won't have it in stock.  Granted this is the 420 week - but people don't get high on 30:1 CBD.Still, Harborside remains the most friendly, knowledgable and well-stocked of all the dispensaries that deliver.  I could just kiss the man behind the Harborside counter that first turned me on to the Papa & Barkley 30:1 CBD capsules.  The people that deliver are VERY knowledgable and kind.The rewards program is spotty at best.  I have not received rewards for several recent orders that were substantial.  About every five or six orders, I receive a notice saying I'm getting closer to the big reward.  Sadly, you cannot look at the rewards until you have enough to actually get one, which makes it impossible to know if you want the big reward or a smaller reward - you can't compare until you get to the top. Also, there are NO rewards for people who cannot use the tincture/flower/vape and would prefer capsules.  I was very sad to see their care packages go by the wayside.If you are suffering, take your body to Harborside.  You won't be sorry.  And get yourself a prescription from the doctor to get a break on the tax.

Great place if you are foreign or too inexperienced (college kids and such) to know what good cannabis is.Terrible place if you actually know what quality cannabis looks, smells, tastes, and feels like.Here's what's going on now (and I bet the Oakland cannabis board would be interested in knowing these deceptive practices) :1. I know, for a fact, that Harborside is completely fudging thc potency numbers. They are labeling many way higher than they are, and labeling others much lower. I would love for some type of regulatory audit to occur where they do potency tests (with their nice machine in the purchasing area) in front of an official's face.2.  They are taking mediocre flowers on their menu, that aren't selling very well, and renaming them "reserves" at high top-shelf prices.3. Their supply is dwindling and limited. By April, you literally will ONLY have access to Outdoor aka "Sungrown" (which they will not label) and/or production warehouse indoor cannabis which is like eating McDonald's if you are a "foodie".Good luck on this place staying relevant and successful, I think their day has come and gone. P.s. :Steve Dangelo is a goofy, effeminate clown who no one, important, cares about.

Had the best experience at Harborside. I have been to collectives in all the legal states and by far this was the best experience I've had. Nick helped us out, he is an expert in boutique cannabis. I would recommend anyone to go here that is in search of high quality cannabis and knowledgeable staff.

This place needs to train their employees better. Not only have I missed 2 wellness appointments due to the staff. I was at least 10 min early for both and due to the staff my appointment was never honored because staff check me into the computer incorrectly. In addition they close the front door early. I showed up to pick up my pre order & by 7:59p security was saying no entry. (I was looking at my cell phone as I walked up & it just changed to 7:59p) with my pre order I would have been out the door by 8pm.

2 stars for the employees that were nice & knowledgable of their products. Had it not been for them, I'd give this place 1 star. I've heard so much great things about them. I was excited to finally get a chance to stop by. However, I realize it's all hype. Therefore, I won't be returning. I left pretty frustrated. I have been to another dispensary to compare my experience to. Ok, so you approach the entrance. It's not quite clear which way you're suppose to go. So, I took the stairs closest to the parking lot (logically I would think most people would) to which the man working the door politely told me I had to check in with their security on the other side of the stairs (whom were two sketchy looking guys wearing shades). Ok, I go to them. I have this puzzled, nervous look (obviously) because their security seemed all sketchy & were preemptively acting as if I was going to do something (??). I'm half their size, real tough guys, I tell ya. Anyways, he asks for ID, I hand him my medical card. Tells me he needs my DL (Ok, then tell me that from the get and not generalize that you need an ID). I walk in, my purse sets off the metal detector. It's so loud that everyone looks at you like whoa, what's going on. The guy inside (I gather he was management) tells me to set my purse on the bench and then walk through the metal detector. I walk through it now, metal detector doesn't go off, they (as in a few people at once) tell me it's ok to now grab my purse. Pretty senseless & their directions are highly unclear. I don't have a problem follow directions. I do have a problem following anything that lacks logic & clarity. If I were carrying anything, wouldn't it be in my purse? Hard to imagine I could hide anything on me when I'm wearing shorts & a tank top.I go inside, their supply is limited. I get it, and I wouldn't ding em' for that. I write down everything I wanted. Went to go check out. Their line structure to purchase your order is also unorganized, IMHO. It's not quite clear how to properly line up. Anyways, the woman who rang me up explained & apologized that they only had one terminal (She was super nice). Ok, no worries, I'm not bothered by that. So I had to go into another line where customers seemed confused as they continued to line up behind me as they were unaware that was just the debit card transaction line (After you were already rung up).As I approach the exit, I asked the same man I thought was management if I had to place my purse on the bench again. He said no. Apparently he told me to walk around the metal detector, which I somehow missed, setting off the metal detector. Again, another man told me oh, he said walk around. I look back at the man with glasses and he frustratingly told me that I had to walk around because the metal detector is meant to monitor those coming in. OMG, THEN MAKE YOUR DIRECTIONS CLEAR! I didn't appreciate being treated like cattle herded around. It was such an uncomfortable experience. Never again. How much do you guys really care for your paying customers? I will take my business elsewhere. I have my medical card for a reason and you guys didn't have in stock what I mainly came to you for. All hype.. It doesn't even feel welcoming as you try to get into their place. Don't feel like having to guess my way in and out of there either.

This is the third dispensary I've been to and know for a fact I won't be returning. The first two I visited, you walk in, show ID, wait on the bench to wait for a spot at the bar where you're helped. This is the first one I've experienced where you have to walk through shitty security personnel at the front and exit AND have to walk through a sensored archway. The selection is great, people to help you inside are friendly, helpful while the person outside who lacks people skills is there to "greet" you. There's no instruction to take your bag off and walk through. They want you to find out on your own when the beeper goes off. When you exit, he snaps at you to go down the left side of steps. Harborside, if you have this guy to deter people from wanting to shop here, you're doing a great job as I won't be returning.

What an amazing in store experience! It's so easy to get what I need here. The best kept secret about this spot is ordering online ahead of time. You can skip the line and get your order super fast. There is always top quality product on hand and you may even catch a celebrity or two. This spot has the vibe and the energy. Pull up!!

Nice selection. Great quality. Staff is friendly and helpful.

Was very pleased with Evan's help. Obviously harboraide has the black Friday sales but I was particularly stoked to have Evan's help shopping for $300 worth of goods while in the line. The line was 40 people long and within 10 minutes he had me up and running with an online order and I saved at least 15 minutes.Will definitely be ordering pick ups and delivery online moving forward. Thanks for taking the time to save me time! Great purchase recommendations as well, a particularly  attentive Harborside. Thank you Evan I hope you are recognized for going above and beyond the call of duty.... impressive considering how busy a day it is...

How the mighty have fallen.I've been a cannabis user for twenty five years and a customer of Harborside since it opened. I have no idea what confusion of ideas has given rise to the current sales floor situation, but it literally cost Harborside around $300 last week, and I'm very unlikely to return.I came into the shop and entered the line as usual. There was one other person in front of me. The store was not busy at all. When I was called to the counter, I asked to see what cartridges they had available. The salesperson gave me a super condescending look and said, "I don't have that information. I can walk you over there to the consultation table and you can have a consultation if you'd like." I was speechless for a second. Did this salesperson just refuse to show me a menu of products so I could simply purchase a variety? Was I really being told that I needed to go to another table for a "consultation," so I could literally ask someone else for a menu? I'm willing to bet that I've been using cannabis for longer than this condescending salesperson has even been alive. Why on Earth would I need a "consultation?" I simply need to know what cartridges you have! But yes, the salesperson had actually just informed me that she simply didn't have any information about the products she was hired to sell. I would have to waste my time pretending to be "consulted" about a product before I would be allowed to purchase it.I was so put off by this exchange that I chuckled, refused the "consultation," bought a $15 pen and took my real business to Garden of Eden in Hayward. There, they dispense actual pot instead of absurd bougie cannabis culture nonsense. Good luck staying profitable with this unfriendly and inefficient sales model, dudes.

Since legalization Harborside has unfortunately gone but the wayside. the inventory is weak and the freshness of edibles is not the best, check the dates before you walk out because they will not return it. I was a loyal customer but I will take my business elsewhere.

It would be nice if the cashier's would engage and realize there is a living being in front of them buying a product. Here's a thought. Don't let your employees get stoned out of their mind and come to work like a damn zombie. That would be like a drunk bartender serving you at a bar. Not cool and not acceptable for a business trying to make a name in this industry. Do all of us a favor and hire employees who want to be there.

I am changing my review to 5 stars because after yesterday's fiasco Terry, a manager from Harborside contacted me. She was absolutely amazing, apologized for the problems I'd had and had another delivery out to me the same day! This is the kind of customer service I'd always had before when ordering from Harborside and it was wonderful to see it's very much still there. Thank you again Terry!

Good selection. Fairly friendly staff. Ok, I don't want to be super negative towards a decent club, but there are a lot of things that keep me from being a frequent goer of Harborside: First, it's always packed and the line goes incredibly slow. They've done away with the express line. The line is very awkward and doesn't present a friendly viewing of products for the customers. I wish they'd take advantage of the TV's and display a menu up on the screens. The online ordering is terrible. It's a clunky interface, and it crashes often. As I type this I've been on hold for 13 min+ because I can't access my cart and check out. Delivery drivers are not friendly, but they're consistently not friendly, so I know what to expect. I feel like this club is so close to being GREAT, but they don't have a good operations setup. I'd suggest a revamp of Ops, maybe hiring a new/better Operations Manager that's customer and service focused.

I'm not a buyer but went with company of others. From what I saw was clean and friendly people. They had a huge line that didn't seem to go down even as they let many in it still had a steady group of people. Must mean people like the service here. The workers were very professional and seemed to know a lot about all the products and tried to meet each persons personal needs. Anyone you asked questions too they were very happy to help and spend as much time with whoever needed it. It was very clean here and well kept up like they took pride in their facility. I don't go to these type of business but if I was a regular and lived in northern ca then I would recommend it to those who do! Thumbs up

I've been using Harborside for years and they are excellent. The place is clean and well organized with a large selection, and the staff is friendly and helpful. Lately I've been having my order delivered. The driver's are courteous and arrive within the window of time they say they will. Overall I'd say it's an excellent service and I'm very happy with them. Just FYI, I will turn 69 early next month and am female. I've always felt safe, respected and treated very well by the Harborside and their drivers. They provide a discount for seniors as well as those with a medical marijuana certificate....just one discount per customer, whichever discount is larger.

Harborside is a business with zero compassion for their patients / customers. The staff members are very argumentative, Abrasive and just flat out rude. I am currently writing this from the very long line at Harborside on a Tuesday afternoon. I've been waiting for the last 50 minuets. They have two people running the register for buds. 4 people stalking inventory. 4 people consulting patients on different prosecute. A manager walking around saying they're understaffed. She keeps saying she's asked people to go work the front and no one has. They keep saying they had a a lot of call outs and a lot of people are on lunch. What kind of staffing management sends everyone to lunch at once? Over 45+ in line inside and even more outside. Currently counting 7 people behind the counter not helping customers, literally standing around. After being a customer for 12 years they've lost my business, but they don't care. Harborside is not in the companionate care business, they are a corporation banking on greed with their incredibly unfriendly staff.

I like Harborside. I've been there a handful of times actually and live only a few miles away. I also have a good friend that works there and do believe there are some cool employees helping us out.However... this is the slowest dispensary I've ever been to and there are lots of employees working there which should be working at one time behind the front line/main register. I rated this at 2 because I am in line at least 35mins every time I go there. Ugh

Long time patron since 2015.  Prior to going legal in California I asked repeatedly if I should cash my reward points in and I was repeatedly assured I wouldn't lose them.  Long story short..ALL the points I accumulated over several years of saving(over 5000)...vanished & apparently my profile started over when they got their system working.   After several attempts to work it out I was basically given the oh sorry that's all that shows up here.   I know I'm a no body but that's not right.  That's not good customer service.  I will never again go to Harborside.

The process on black friday was too slow. Granted it was very busy. I spent 30 minutes outside only to walk in and wait another 30 minutes, and then another 30 minutes to go. i couldn't wait any longer for 3 items.  I left empty handed went to Blum and was in and out in 15 minutes.  Please post a wait time. I really didnt need to waste so much time. The store looked great but time is money. It was a waste of time.

In case you weren't sure what the premier dispensary in the bay area is, it's pretty much this place. I think they've been in business the longest and are one of the more well-known dispensaries in the Bay Area. Every time I go the employees are helpful and take their time to make sure I'm getting what I want. Alex was amazing with helping me utilize my points properly today, reminding me of a democracy-era fiduciary; who must act in their customer's best interest (under drumpf this is no longer the regulated rule). He did his best for me with 0 attitude which I thought was pretty right on. Additionally, Alexis was incredible kind and helpful and with great vibes too. Harborside has a great selection in general because they carry quality products. Their selection of flowers is top notch. I'm not as keen on their selection of concentrates and find them to be a little bit pricey but they're still good and high quality. I love the variety of Vape pen and e cig cartridges they offer that's been really cool. I've actually learned more about something each time I go there the staff is really knowledge. Of course I'll be back many many many many many many many more times -  this is definitely a place you  need to stop if you're visiting any of the dispensaries in the Bay Area.

Very clean, professional and helpful staff. It's like the Starbucks of weed dispensaries.

First time in today, and Grace is AMAZING! She was extremely helpful, pleasant,  and upbeat. She took her time with me while fulfilling my order, and smiled the whole time through! Great first time experience!

Was help by Sophia, who is awesome! Super sweet and knowledgeable! Great selection of pretty much everything! Everyone from entry to exit were friendly and enthusiastic!

Tax SUCKS! but nonetheless good flower selection, if you have questions, they got answers....Clone selection can get a little more better, Need some GDP!!! Lol

So always been a harborside fan for there good clone selection and this trip was no different, had not been in a couple years ago and all the decor updates and cart bar addition looked cool. There is a long line for meds...:( but had a really great experience at the clone counter. Michael S. Helped me and he was knowledgeable friendly and made great reccomendations..  he sold me on my good experience. The reason I felt compelled to write a review came from Michaels inquiry into our visit showing genuine interest, he ended our transaction with a dinner reccomendation, Shandong downtown. Which as it turned out was our best Chinese food dinner of all time.. we are so thankful to harborside for hiring such quality staff, and to Michael S. Who went out of his way to make sure we left happy and satisfied. Could go on but left wanting to come back.

Overcharging is a chronic problem at this location. Should have listened to the other reviews. Got barred from re-entry because I mentioned the word 'overcharged.'

Best place I have found , with exception I asked day one about point system , I was told no. This was a disappoinent for sure , however did not deterr me as o love the selection. HOWEVER , 2 weeks ago as I was checking out I was asked if I had a phone number on file ? Why I asked " for your points " POINTS !??  he said he would send to Corp to see of they will give based on past purchases , .Well tonight I found out they indeed give them to me .Now to the good stuff , I came in last week and as I am new , I have questions, this lovely man Joe , they call him Joe Joe I have heard , was incredibly helpful , giving me info I never knew I  needed  he's their security guard ( I asked prior to sharing , he said ok ) love this man . Ian , dear Ian , you are ALWAYS EAGER TO HELP ! your smile is infectious and you are truly a delight .If you have not been to Harborside , you should come , the selection is amazing  AND they have a tasting room .

DELIVERY REVIEWOrder placed at 3:30pm Monday, email receipt says I will get a phone call when my order is processed. I wait until 6:00pm to call and ask what is going on, I wait through their strangely long phone tree to talk to someone who says "they'll call tomorrow between 12:00 and 1:00." Not helpful at all.12:45pm Tuesday I get my call, "so does 4-6pm work for you as a delivery window?" I respond with no, that's a 2 hour window, also I need this done early, because I work late.  Guy on phone says "well we can reschedule you for a preferred time tomorrow." I cannot believe that this is their delivery service, I usually use a different service who can get my medicine to me within a few hours and they send me a delivery map that shows where my delivery is like uber. Message to Harbor Side, figure out same day delivery or don't do them at all.

Wow this dispensary is amazing! They have a huge selection of brands and products. So much flower... Cbd cacao butter. Clones. There's really something for everyone. It's no wonder there is always a line  Shout out to the great staff here for always being on it-- Thanks for all your help and insight. You're lucky if you get a consultation with Will. He is knowledgeable, experienced, and passionate. Very charismatic and stylish too. Take all of his suggestions

This review is based off my experience as a chronic pain sufferer. I came today, searching for relief from constant nerve pain in my lower back that has kept me (aged 29) in bed for four days. Not only was I lifted up to the entrance, the woman who helped us (Gaia) seemed very knowledgeable about CBD/THC for different kinds of pain. They gave me a chair to sit in while I waited to purchase a tincture, having noticed I was in serious pain and was having trouble standing. The staff also brought out a wheelchair and escorted me to my friends car. I was very appreciative of the support and am looking forward to trying the tincture to see if will help!

Wanted to quickly say that I have been going here since 2014 and the service can be hit and miss.  Not that they don't try but sometimes its just ok. But recently Michelle (i hope thats her name!  AA woman with glasses,  around 5' 3" and has been there forever..) over at harborside gave me a really great example of what proper service should be.  She was very friendly,  very knowledgeable and was also able to help me with a problem that other employees wouldn't help me with in previous instances.  Its people like her who make me go back instead of visiting other,  cheaper dispensaries.

Great product but this place is expensive AF. Got a flower and cartridge for pax pen and it was $150... way cheaper in SF.

Harborside is simply the biggest and best cannabis store on earth. I've been a member almost since they opened their doors. By far the best selection, frequent discounts for poor folks like me, and a beautiful store that sets the standard. Now that health issues prevent me from driving, I use delivery, and they are excellent about notifying me by text when they will arrive. Can even pay for delivery with a debit card. Glad they're nearby with bud, great edibles selection and clones, now even vaporizers. Well done, Harborside.

I'm a newcomer to the "legal scene," coming from the far east bay, Pittsburg, where I couldn't find walk in clubs (delivery only)... I parked and watched to see where most people entered, as the entrance was not clearly marked. After telling the security at the entrance it was my first visit, they radioed in "new customer" and told me where to go. At first it felt a little off putting and too heavy on security, but that feeling eased as I entered the red door promised by security.  The tour was brief but covered all questions I had and,  though busy, the place had a light, welcoming atmosphere.   I knew I wanted CBD oil for migraine treatment, and non-psychoactive, also that the higher the CBD oil to THC ratio, the less of a high you will feel. The cashier didn't impart anymore knowledge than I already had from one day of Google research. I was reaching for a little more input. This was the only area of deficit. I went with the 20:1 CBD tincture, will update on its impact on migraines,  I have approx 3  debilitating episodes a month. Nausea, occasional vomiting, crawl under the covers and massage the fuck out of my head until I can cope -esque. Sensitivity to light, sound, smell, call off work, lingering headache for 2 days. The cashier told me they have a 21 day return policy, if the product doesn't relieve pain, etc, simply "return that shit." I may utilize that for a 4:1, 2:1 ratio...As a new customer I received a free pre rolled joint, (choice of brownie, joint or gummy candy). I had to ask to receive it though. I'll be coming back, I work in the area once or twice a week, so I want to take advantage of the  1 hour of advocacy work for a $17 credit every 2 weeks. I also am interested in utilizing their free chiropractic, herbalist, etc classes offered to members. It almost sounds too good to be true...

Went yesterday to Oakland Harborside branch to pick up a online order.When i got there they had a line, i said,ok, its the holidays, it busy, people want weed. There was this guy, security or whatever his job description is and told the people waiting in line that they only let customers in that had a confirmed order, i told them that my order was a previous delivery order which i changed to pick up since they told me that they do not deliver to my area, i thought my order was confirmed. That being said, the above mentioned guy then allowed me and some other CUSTOMERS to enter the dispensary, there was another line for pick up and a very looong line for regular customers waiting to talk to a sales person.I then waited in the pre order line another 30 min when a black guy approached us in our line that he was checking all customers to make sure our orders where confirmed orders, he then noticed that my order did not get confirmed yet and asked me to leave the line and go outside and file in line again until my order was confirmed. In a very RUDE and loud voice with an arrogant undertone the guys told me to step out the line and go outside and wait until my order was confirmed. Meaning to basically start over at the outside linethis guy must be new there, i never was treated that way in any dispensary, i know that they are busy but if they can not handle this many customers then they should not run any special promotion. I am a regular customer at Harborside and been going there for years, never anything like that has ever happened to me at Harborside or any other Dispensary, train your staff for better customer service, especially those that are directly involved in customer service

I love this place!!! Very knowledgeable and professional people. Everyone is so nice including the security guys outside. I live in Sonora (no legal in out county) so driving here to Alameda to visit family and stop here. Thanks for everything

Beware of BAIT and SWITCH and aggressive security guards.  Because I went out the exit the guard called me rude and proceeded to yell at me that I was  "Miss Rude" the entire way to my car.  Going out wrong door gives employee reason to be rude and aggressive?  Extremely unprofessional.They make you sign a  form that you will be nice, (huh?), I think they need the employees to sign same form.I also don't understand why they are allowed to tell me one price only to switch it on paying, saying those were yesterdays prices.   I placed an order, I called to verify the price, then was told when I paid, they could not honor those prices.  WHAT?  This is called bait and switch and is illegal.  The manager was absolutely NO HELP, and could only say "I understand your frustration."  That's all he would say.....I understand. Do something about the problem!!  When I called in the past I was told "our receipts are hard to read."  They are not difficult to read, I could see that I was not charged the price quoted online when I placed the order.When I told the manager I was unhappy they would not honor prices and would not be back, his response was, "BYE".Lucky for me, the employees are not intelligent and actually gave me the product I was disputing and did not pay for.  Final line, there are sooooo many other dispensaries, please don't give these thieves your money.

Harborside used to be my "go-to" cannabis club.. I always go in the online pickup. Most of the time I get a text message saying they are out of the product that I want and if I would like to change it for something else. When I get there and I pick something else then I found out that they did actually have more of the product I wanted. My problem was that I got rung up for products that weren't given to me during all the confusion of what's in stock. With prices and taxes being so expensive they need to do better in checking the receipt and actually what you get in your bag especially when there are stock issues. This has happened to me two different times and I'm very irritated by this.

This is a great place to come and learn amount the medicine, to talk to very knowledgeable advisors that are able to answer your questions. Great staff that is super friendly and personable even when it's the busiest day of the week - for example last time, Jonathan G. made me feel completely the focus of attention even though the whole place was busy and it was the end of the day. It is a personal touch and a real consultation. People who complain about how long the line up takes sometimes should know that the consultation and a personal understanding of the product (and the great staff that contribute everyday to that) are worthy of an outstanding location that caters to patients unlike any other place.

Friendly staff with great customer service. They took the time to help me and my wife find a product for her pain. Very compassionate group of people

I think Harborside is one of the best cannibus clubs in Oakland. I've been a member at Oakland club for at least 4 years and I still love them. They deliver and I don't drive so they've delivered to a couple different addresses that I've been at because I was in Oakland. They always have top quality products at a reasonable price. And their staff are really compassionate and they remember me. I like going there,and so they are the only one to off all these classes to better yourself and your health.

LOVE this place!! I originally came for muscle spasms and pain, but I was more than surprised by all they had to offer! You can also use their facility to do research, write letters to legislators, gain knowledge about growing or learning to grow your own medicines, etc. They are very thoughtful & thorough, organized, & have everything you would want or need. I also appreciate what they do to treat the WHOLE person, not just to get high!

Since the opening to the public this dispensary has went down hill, from a good selections of flower to a dry and less potent product, and in their attempt to bring top shelf product to there customers they leave the rest of us who cannot afford the 50 dollars and up price  with tax, but what really urge me to write this is the purchase of cherry cheesecake at $75 an eighth consists of three full size buds in a 3-inch glass container prompting the question am I being charged for container and labeling more than the product .ps do not let the so-called budtender  rush you into a quick decision remember all sales are final  and always go pre-packaged.

Best dispensary around.Great selection and quality.Very helpful staff .Will only use them when I'm in the area.

HINT - if you have rewards and are ordering on line, make certain to hit the "loyalty" button to apply rewards, or you wont be able to apply them to your purchase. Took these peeps 21 days for them to get my order in and for me to pick it up, NO CALLS to confirm (as stated in the confirmation email) the product was in, I ended up having to call 5 times, last one was today, which the guy never returned even though he said he would (figures). Went thru the product rep to try and get some fires lit under these peeps, they responded to her by saying they had tried to contact me (funny I was home all day they claim they had tried contact *LLPOF) they told her I had to pick up the product by this Saturday due to some legal issues ---WHATEVER. I would have picked up the product 20 days ago had someone contacted me that it was in stock..I threw caution to the wind today and drove the 2 hours one way to see if they had my product. Yep, only now it was a hundred dollars more!!! WTF!!!!! I told the cashier I was not paying any more than the receipt I got on the email confirmation letter. 15 more minutes and I had my product and was finally out the door. Steve - Dude, Call Dr. Phil - your employees are exhibiting crazy behavior. I will be back to collect my rewards, will contact the product rep again to see where else I can go to get the product. Might never be back, so sad since they have been my #1 place to go to get relief from this crazy life. I dont want to go to deal with more crazy, thanks anyway

Rude staff, bud is over priced for the quality even if you get high grade. Tasted dry and moldy..  Cant fuck with it drive to green door they got flavor

The slowest and spaciest employees in the world. You can guess why. It's a nice store but the people here are in slow motion and don't care.

The place is no longer a haven for the sick. It's a scam for making money off recreational users. They've suspended the loyality program with all my points for over 10 years of coming. NOW they've suspended the care package program for low income patients. Out if the blue! And I've been overcharged taxes I shouldn't have paid due to having the state card. Do they care? #notonebit #boycott I'm considering moving my business and all the people who know me to another establishment.  I can't support this place anymore.

Have come here a few times to try the cbd balm. The staff is always very helpful and knowledgeable about their products and suggestions. The store is very clean, bright and airy and is very welcoming. Not at all what I expected such a store to look like. And much to my surprise, I felt very comfortable shopping and browsing inside. As we are sheltering in place, I have run out of the cbd balm I purchased from them last year which lasted 7 months! I was able to order something similar on their website and did curbside pick up. I waited a good 20 minutes for them to bring out my purchase and the lady who brought it wore a mask and was very friendly. She apologized for the wait and was just sweet. It was also very busy in the parking lot that Saturday when I went a couple of weekends ago, lots of curbside pick ups as well as a long line to get in. Nonetheless, it was still a good experience. Glad they are open as this stuff does help with my chronic pain.

Great service & selection.  Super clean, shiny like new  Awesome young lady check is out & she was outside (sorry don't remember name!). Thanks 10/8/18

This is the worst dispensary in the bay area.  Long wait times, poor customer service, ridiculously long delivery times, rude staff and overpriced product.  The one positive is they have a very large selection, unfortunately oftentimes what they show as available online is not actually available in the store.  All in all avoid at all costs, not worth the price, frustration and rudeness of their staff.

Very bad place ,  the security at front are horrible , they are making the establishment unwelcome , please have talk with them , they are not properly train to deal with humans which leaves very very bad taste to come back.

Most expensive dispensary around, very low quality flower. So dry it disintegrates in your hands and you can't even see the product before buying as it is prepackaged in a non see-through bag. I won't even get started with how long the wait is and how rude the staff is. Time to find a different place.

I would give this place 5 stars if it weren't for the person who checked me out. I came in as a new patient the other day, but this one woman ruined it for me. The man working outside was very nice, kindly told me where to wait for someone to come help me. The woman who gave me the tour was great. I could tell she has to do that sort of thing a lot and I appreciated that she made herself available for questions during the tour. She explained the difference between the two lines, one being an express line for those who knew what they wanted, the main line being for those who may have questions. Well, I am not new to this sort of thing by any means, but I really wanted to hear recommendations from someone about what strains would be good for specific medical issues I have been having. After about 20 minutes in line, no big deal, it was fun to people watch and look at all the different strands and goodies they offer, I was finally called to a register. The woman who "helped me" called me over. I put down the little booklet the tour woman had given to me and started to say "well, I am looki-" while looking at the offerings of flowers they have displayed.When register lady said, "Is this your first time here, you get a free edible or pre-roll" I say thanks but think, Well, that's really great, but that is not why I came in. I said the brownie was fine, and starting to ask her about the flowers. I started by saying that I was looking for both a nice satvia for daytime anxiety, and also a nice indica for nighttime sleeping. She didn't say a word. Nothing. I looked at her. Nothing. I kept looking at the offerings. I looked at her, smiled, tried to look lost.She started telling the patient who was being helped next to me about free chocolates they were giving away. Nothing to me. I asked her if I could mix and match to make an ounce. She said she didn't know what that meant. I said it meant, can I buy different kinds to equal an ounce. She told me I could buy whatever I wanted. Okay, thanks. I asked her if she could recommend a nice sativa for the daytime. She took something out of the case and told me to smell it. I wanted to know more about it, but she just told me if it smells good to me, I'd probably like it. Well, okay, but I have these ailments (started to tell her about dizziness, etc said," do you think..."I look up to a blank face, and stare. Nothing.  All I wanted was some help, someone to help me figure out what I was looking at, tell me what's good for various medical ailments I won't go into here. Nothing. It was like trying to pull teeth. At this point, I almost asked if someone else could please help me. I ended up buying three eighths, but not really sure if it was even what I wanted. I went in really thinking that the person who helped me would be able to recommend a specific strain for specific issues. I have never had that issue at another club, most of the budtenders can't stop talking about their products. This woman seemed interested in only putting the most expensive strands, on the counter, and not trying to educate me to make the best choice. I have heard that Harborside cares about their reputation, so I hope this review helps. I hope I when I return, I'll be helped by someone who can at least pretend like they care. For reference, this woman was maybe in her 50s and had a bit of a rockabilly look to here. She had some word tattooed across her chest. She needs a lesson in customer service.

DONT WASTE YOUR TIME!  If you call first they tell you to check Twitter rather than answering your question directly. Then when you arrive they will take no responsibility for misprints on Twitter. Trying to be a vendor? Be prepared to sit in a waiting area for 1-2 hours. Have an appointment? They will say they dont keep records of appointments. This place is so slimy and snakey unless you simply want to buy weed for outrageously high prices there is no point in coming here.

Harborside was such a great dispensary. I really used to enjoy the one on one consultations and friendly service. It was the first dispensary I ever had been to so I was shocked to see what it has turned into. The open floor plan makes everything feel much more aesthetically pleasing and inviting, it feels like in shopping in a high end retail location. The selection is very good, prices all over to accommodate any persons budget. My issue is that I am disabled and have very bad anxiety in large retail settings. Lines of people can instantly cause anxiety. Knowing today would be more challenging than some I came prepared. I was not prepared well enough. The line to get my 2 clones and check out was over 2HOURS long. I had to make arrangements to accommodate my lengthy stay in line. Other people in line were upset and restless. Many people tried to place an online order just to have it canceled moments later. I was so frustrated when I finally made it to my turn to get helped, the plants I was there for were sold out. I understand that it takes time to pick and choose plants. It seems that Harborside is now retail and not about the patients but  come on, there's got to be a better system. Maybe have more people helping the long lines? Maybe during peak times open up another cashier? I'm sure they have their reasons for the 2 man show at the clone table but for me I was near tears getting through it. Oh and I thought about in the future ordering online but some of their plants don't have roots poking through and even still what's to say it doesn't get canceled.

Probably the best place to buy some medicine. Very kind staff. They will help you with everything. At that place you can buy some chocolates, cookies and other things. So go ahead and visit that place youll be happy after that visit.

This is one of my least favorite dispensary although the inventory is decent. The checkout personnel is not very knowledgeable and the vibe is antiseptic. I definitely would not travel any distance to go there as their prices are unremarkable, however their deals can be good.

This place is amazing and the staff are very welcoming.  Everyone is informed and if someone didn't know an answer they would find someone who knew. I've been going here for years and will continue to do so. Thank you!!

Worst dispensary I've been to in the Bay Area. I've been a handful of times and consistently all of their employees are clearly stoned or not very intelligent. Either way, you can't get good information or service from people that can't think. Prices are ok but stock is low, service is awful and line is long. You can find better prices and MUCH better service elsewhere (try BPG). I wanted to like this place but definitely don't recommend.

Just the fact that I can order online and skip the long line is why I'm giving it 5 stars. I still had to wait , but not as long as the usual line. It's in a great location with a huge parking lot . It is bright inside and nicely decorated - and what's best is that their staff is knowledgeable. I've gone to so many places where folks just don't care to help you . This place was nice and friendly . I'll be going back

Bad value products.  Significantly higher quality$25 1/8ths can be had at many other locations.  Additionally, they do not let you smell the product, a ridiculous policy that no other dispensary follows.  I'll gladly take my biz elsewhere.  They also charged me for an exit bag when I brought my own.  The no smelling policy is purely greed based as the opened display product has to be disposed of and not sold per state regs.  As I said other dispensaries let you properly inspect the buds.  My $25 bag smelled like trimmings, bad taste and harsh.

My first experience here was great. I did not know what to expect, I'm new to all of this. I went to see if I could find some kind of relief for pain in my knees. The staff was amazing, they took the time to explain any and all questions that I had. Made me feel very comfortable and suggested different things to try, even suggested that hat I keep a journal to track different product. I will be back and will spread the word to my friends.

Last Thursday I brought my Grandmother & Aunt to Harborside Dispensery!!! MIND BLOWNIt was a WONDERLAND for me.We had a good time!!! It was our first time!!! We where taken care of by the all the wonderful employees. It wasn't until we were checking out, unfortunately, each of us where charged $8 for what was supposed to be our free gift. Thank God, I still have my receipt!!!! For the next time I'm in the TOWN Oakland, I will be reimbursed. I even have the person's name who checked us all out. Overall, each one of us had a blast & I can't wait to go again next month!!!!!!

I've been coming here for Awhile an loved it. I stopped going due to the lady that answers the phone when you call. She never has a clue on what you say an gives no energy to help an Just sounds lazy she shouldn't be there! They always have "sales" an never have anything when order is placed or go in person they have 1-2 things on sale an that's it ! My support here has stopped An will no longer continue coming here.

Lmfao Harborside is a dispensary that built their name off of the back of the ill and when the state allowed recreational cannabis Harborside decided that they'd no longer see patients. It seems to me that Steve (the owner) is full of shit because these people were so worried about their patients and where they'd get they're medicine if they had to close their doors but it seems the thing they were truly worried about was the lose of money.

I like this place a lot but it's just super busy and expensive! I feel like the selection is always small and they run out super fast too. They are very helpful and definitely one of the quintessential dispensaries in the bay but it's just a tad bougie for me.

First time here what a horrible experience. First of all the front people are so inconsiderate. As I'm walking up to the front I felt like a pack of wolves were going to pounce me. Some big bald guy who was talking loudly about 'ass' all of sudden tried to be polite not knowing what i heard as I walked up. Then they asked me where'd I park after it took me like 20 minutes just to find a spot. I felt harassed. And of course when I go inside to get what I needed, they didn't have it even though it clearly showed on there web page it was in stock. Not sure who's rating this place high but definitely not coming back here.

So far Harborside has been my least favorite dispensary. I couldn't get as much as a recommendation or help in navigating this place. The line was crazy long, which I've previously waited in and found the person at the registers much more helpful than anyone walking around with a pad. So this brings me back to what happened today. I came in to get some info on vape pens and my options in cartridges. I couldn't get anything from the person that I was talking to. She was rude, and almost bothered or angry to be helping me. Sorry to have wasted your time. Never again.

i like the environment and nice people, They have a lot of products to choose from

For the most part, everyone here is very friendly. Products are definitely better than average. I appreciate the offer of services that they do for patients. Minus a star because of not being able to register online to do an express order. I literally typed all of my information in THREE times, click on submit and nada. Zilch. Nothing. Pretty frustrating. Anyone else having this issue? Sigh. So, I went to their "chat" IMing and chatted with someone about this issue, waited 18 minutes hoping for a reply after their reply of, "give me one moment please.." so I logged off and just went straight there. I've also written to their website's webmaster, no reply (it's been 7 days). I recommend going here in person, expect being in and out within an hour if you use their regular line. It can get pretty busy but they're pretty good with their customer service.

I went on Jan 1 to participate in this historic moment. Staff was super nice, informative and the place was high end. It was a pleasure to go to harborside and will go again each time I visit the in laws ;)

I had a severe allergic reaction to some cartridges I purchased at Harborside. When I came in to exchange them I was treated with utter disrespect and a lack of concern despite the fact that I (the patient) had an adverse reaction to a medical product sold at Harborside. Despite the fact that I was told by the sales person told me they accept returns for any reason, when I attempted to exchange these cartridges that had caused my entire face and lip to swell, both the management and the sales staff couldn't care less and wouldn't honor the exchange. Very unethical, medically irresponsible and just bad business. Go to a dispensary that actually operates ethically and cares about their patients' well being rather than just turning a profit.

This place is incredibly professional and has been very helpful with managing my father's health care. We weren't sure exactly what he needed, my dad has a lot of ailments and is already on some prescription medicine, but the staff had a ton of information for us and gave us lots of options. The first time we went they wouldn't let me in because I wasn't his official care giver and I didn't have a "recommendation" of my own, but we went back to the prescribing doctor and fixed that. Even though it was a slight inconvenience, I like that they are strict with their rules. To me this means that they are strict about the percentages that they report for their medicine and are strict about the dosages they suggested to us for my dad. So I trust their advice even more.They have a huge selection of edibles, which is why I chose this place in the first place. My dad's not going to smoke anything, so being able to eat a cookie or take a tincture is better for him.The store was also very beautiful and calming inside. I didn't really expect that. I have been to dispensaries in San Diego that were small and dark, this place had a lot of natural light and potted plants (ganja and non-ganja) growing inside. The interior gave you a feeling of well being.I really liked that they also offered free services to their patients, like chiropractic adjustments and massages (among other things). This is value added that will help my dad feel better in his old age. I wish that all dispensaries were like this one.I met the owner the second time we went in too! It's a huge business, but also a local mom and pop operation.

Let me say this....I actually use to think this place is convenient for a few reasons which is why I will give it a 2 star. Prices were always high but it was convenient. But today was just a day they truly showed their colors, well the security guy. Let me not put the whole business there for his mistake. But An Accident happened with me and another customer there with almost started a altercation. Me personally I think the way they handle it was in a racial way with security. "Always go to the black guy, he starts it"...Damn shame! Any who, the security guy decides he wants to say I'm banned from there and he has my name etc. all because I confronted him about how he handled the situation and when I approached him I was calm about it, just spoke my peace to him about the situation. If a place you sell Canabis suppose to be about peace, how come you get upset about someone speaking their peace? Maybe they should listen and learn. Customer is always right, right? Well that's what I learned. Everyone has their own opinion about things but me personally I don't really care about being "banned". It's a million spots in the bay area to go to, the company losses money hurts them more than it hurts me. But how they handled the situation was just wrong in my eyes to just get the "black guy". So oh well.....Farewell Harborside!

Came to harborside to pick up some clones! They have a great selection, Tuesday's and Thursday's are the big Dark Heart Nursery clone drop off days, be ready to get there super early to line up for the best cuts. Rest of the day's lines aren't bad. Alex D and Alex A helped me out, they were great, knowledgeable and efficient! Can't recommend this place enough!!

I've had great experiences here.  People are friendly and there is so much to choose from.  The ambiance is really pleasant and I always get what I need.

Oakland staple. Great selection. Staff rocks. Last time I went I pre-ordered but still waited in line 20 minutes so not sure they have that system worked out yet. I went once immediately after having my wisdom teeth teeth ripped out. So my gauze was filling up with blood and I started bleeding out my mouth while ordering. Instead of being disgusted, the woman at the counter said "Oh sweety your bleeding here's a tissue" and proceeded to help me out. Thanks, I needed that pickup! Be prepared to wait in a long line.

I've had a consistently positive experience at Harborside, especially because of their amazing offerings outside of marijuana.  I have been seeing one of their mental health therapists, Lainie Demetria, for about 4 months now, and she has been so helpful for me.  I consider myself lucky to have discovered this program offered at Harborside (which is the reason I came there in the first place) because I wouldn't otherwise be able to afford therapy. And everyone else who works there has also always been friendly, helpful and courteous.

this place is overwhelming crowded I know it's 420 but damn... and typical no specials on top shelf for the occasionwish there were two lines one for specials, the other non-special ordersthe cashier was awesome, which helped with my 420 disappointment

I still give it five stars been going there since the beginning everything is great but waiting in line is a real drag my last visit I just went in for a battery took me a half hour I still love the place.  Eric

I'm writing this for my husband who has been here many times, but he had me post this review because he was so pleased with the service he received from a young, tall, African American lady named "Gaia."Initially he did not want to be helped by her because he thought a young woman would not understand the needs of a senior citizen. Unfortunately he got her, but he was proven wrong indeed. She answered all his questions, suggested products, and was very patient and kind with him. He was truly impressed and blown away by her knowledge and professional manner. He offered her a tip, but she refused, profusely. He even offered to give it via her manager, and he, too, refused. He wanted me to say that many times we don't expect exceptional service or even good service and of course we remember the bad experiences, but Gaiawas the exception to the rule. She was fantastic. He spent $300, so he thought of he gave her $25 it was no big deal, but no, she refused and was just happy to help.Thanks so much, Harborside for a great staff.We hope to see you again, Gaia. Thanks again for your personalized service.

#1 Cannabis spot in all of California. Tons of strains, lots of goodies, great prices, great customer service, and professional business etiquette and environment.

There's lots of dispensaries in Oakland, so it's a blessing for a medicinal patient. I frequent a few spots in the Town, but Harborside is the real deal- a true health and wellness center. They have a holistic approach to stay balanced- counseling, yoga, acupuncture, etc. But I'm more familiar with their abundant strains of flowers & concentrates!Shout out to Alex A.! She took her time in comparing strains for me. She answered my questions about dosages and random stuff. Alex was kind and happy to help me choose the right meds. I will wait in line again just to see her smile!!!Place is clean, safe, and efficient. I'll be back bruh.

My favorite dispensary. It's like the Whole Foods of dispensaries. A marijuana superstore. Helpful staff. Nice guarded parking lot. Good products.

Josh really treated me right when I was ordering cancer drugs for my sister. Thanks for your compassion and understanding.

I've been to Harborside 2 times now, I've been to the majority of storefront dispensaries in San Francisco and many in Oakland. Some places I've been stand in a league of their own for their reasons, Harborside is one of those places. The menu is absolutely top notch up and down the board, now, mind you, I was shopping for concentrates both times, but check this out, they line up smell test jars next to where you wait in line, so I mean, cmon, smell these flowers while you wait, What can get better? The friendly employees and customers, that's what, the person ahead of me in line and I (both times) were each whiffing flowers and started chatting about them, great vibes. The first time, I can't recall my budtenders name, but he was absolutely splendind, a kind, peaceful soul. I knew what I came for, he dug it, we talked, he was genuine, it was a short interaction, but it was one of those where you just leave feeling really happy and appreciative that you met that person. Same thing the second time, new soul, same vibe, this time, we talked a lot, it was fantastic, again, a pleasure to have met that person. The people that check your doctors recommendation and ID outside and the people that hold the door for you and help guide you into the Harborside world are absolutely stellar, again, very kind, peaceful souls, same with the folks at the front desk. This place is in a league of its own for that reason, the meticulously curated menu and its historical significance in the fight for the freedoms we all enjoy today. Harborside is beautiful.UPDATE: 4 months in and I agree with all my previous assessments, except I can say the people that ring your purchases up are top notch here, there's an air of positivity and joy, 4 months later and still loving Harborside.

I have recently begun to explore the exciting world of medical marijuana.Between my one neighbor's fake orgasms, and the boy next door who has a penchant for 2 am Dance Revolution, I have been searching for a solution to my mysterious insomnia.I brought a friend's son, who I strongly encourage to develop a more responsible approach to marijuana use. His Cheech & Chong ways have often resulted in questionable speech patterns, leading me to suggest he avoid street pot.We are immediately approached by two men dressed as Pablo Escobar's body guards. One aggressively asked if I had children in the car. Immediately, I begun to feel like a bad parent, leaving my 15-yr-old alone with his brand new Galaxy & unlimited data plan to fend for himself in a parking lot alone with these two goons. Still I wonder why he was mistaken for a small child when he wears a size 13 shoe.Mall cop accusingly informs me that it is against someone's rules to leave a child under the age of 12 alone. I thanked him for the information.We were directed up a set of stairs while they loudly announce  "We have new people!" I was not sure if I should wave to the crowd who turned to look or hang my head in shame. After the METAL DETECTOR we were escorted into an office & briefed on the Rules. I was excited to be allowed the app Leafly so as to check for the negative side effects "Paranoia" & "Acting Like a Damned Fool" for my friend's son.Once in line, behind us was a case of pot we turned to examine. I felt a stare & turned back to find a checker-shirt wearing Hipster glaring at us in disgust. There was no one behind us in line but it was clear that I had broken some type of pot-store-line etiquette. He whispered something to his coworker, rolled his eyes and sarcastically yelled, "Next customer in line please!" loudly, his hand dramatically at his mouth. We were only feet away so this was obviously to draw attention our failure to adhere to Pot-Nazi-line-protocol. We approached and Pot Nazi immediately began to correct my marijuana verbiage with clear disdain: "You mean flower?" I humbly corrected myself and slowly began to shrink under the greatness of this Cannabis Whisperer. I AM NOT WORTHY!I asked about Ingrid, the strain recommended for sleep, but became so nervous that I could not for the life of me remember the name! Panicked, I texted my friend. "Hurry!" as Pot Nazi tapped impatiently, huffing as I struggled. He pointed to a list but mine was not on it. He says it is likely sold out. I say "that sucks". This, too, was wrong."That does not suck," he corrected. I was confused & waited to be enlightened. He went on a bizarre and seemingly-unrelated rant about this multi-billion dollar business & how wonderful it is. His hard-on about the money was perplexing, as I could not imagine he is profiting much more than minimum wage in this industry even as a heterosexual white male (the former being suspect). I dialed my friend's number to ask for the name of what I was looking for. It was a Rookie mistake for which I would pay dearly. The Nazi all but screamed "No pot for you!" in response to this transgression. I immediately dropped my phone in compliance, making the hands-up-don't-shoot signal. He then went on to tell me that there is no calling, recording, etc. I said "I'm sorry I was calling to ask my friend the name-" "You can take the phone outside, you can leave, you can go to your car but you cannot call here", he interrupted, repeating the rules and scolding me like the dirty bad girl that I am. I held up my phone, to indicate the obvious: my phone was hung up.It was then that I decided not to inquire about my CBD, instead quickly completing the purchase of the "flower" for my companion.The boy asked a question and the Nazi began to speak to him like he was absolutely stupid, unaware that he is not stupid but DEAF (literally; my  friend's deaf son). The boy, who takes pot like Snoop Dog, asked Grand Master Pot if they sell Swishers. GMP responded by condescendingly stating that they do not because tobacco causes cancer. That's when I finally had enough of this arrogant yuppy and lost it, saying, "Listen Reefer Sensei. Nobody ASKED you if tobacco causes cancer! Just answer the question do you sell it- yes or no. Yes... or Nooooo" maestro-type gesture at the end. I walked away, leaving the boy to fend for himself against this pretentious monster. While waiting, I approached the manager, another version of Ganja Guru. All was completely lost in translation. With a blank stare, he says, "I'm sorry you were unhappy with your experience. Why not try our delivery service instead?"I had no words. I just headed for the door.To conclude my visit, one of Pablo's Henchmen corrected us outside the door when I attempted to descend the stairs to the right, in the direction of my car and the way I had come in."The exit is to the left. Descend the stairs on the left side" he instructed.I conceded:"Yes, Sir. STEP TO THE LEFT!'

You'd think with the surplus of customers and nature of the business  that this establishment could afford to staff all the registers when an average check out line exceeds standing for 30-60 minutes or more. There is no sense of urgency to help the customers here. The product is reliable and high quality and that's the only thing redeeming about this place.

Great selection, but pretty much all places have a good selection. It's the highest prices I've seen and it seems you have to wait in a 30 min line always. I just went inside today and it was so crowded they had to have people directing you to the line. Seems this place has become more of an amusement park than an actual dispensary. So many better choices in Oakland that seem less robotic.

What a horrible place. I went today to shop there.  I was dusk and raining steadily. I could not see the entrance or exist arrows in the rain and I mistakenly went in the EXIT. There were no cars exiting and no harm was done.  When I parked, a black security guard walked over to my vehicle and began shouting and demeaning me about entering the exit. I explained that is because of the poor visibility that I made a driving mistake.  He continued to disrespect me. I am disabled and have a heart condition.  The stress to my heath this security guard unnecessarily caused me was significant. This horrible black security guard just kept on after I exited my vehicle was and proceeding toward the entrance.  All of the other security guards, in lock step, told me I could not enter the building because they did not like me.I have been a customer of this business for months and asked to speak to a manager to address the hateful and malicious behavior of the security guards.  A sales clerk came out and did nothing. In fact, she supported the ill mannered, ghetto-behavior of all the security guards.In my opinion, Harborside employees are nothing more than "marijuana Nazis" that think their heavy-handed bullying of disabled persons who have a different political point-of-view is totally OK.  It is further my opinion that Harborside is employing security guards with a "gangster" mentality. Harborside prices are not competitive. It is my opinion that this business should be investigated by the State of California.

Definitely an Oakland legend regarding clubs lol. If you haven't gone, you should at least once. By far the biggest Club I've ever been in, wide selection with different sections and even an area where you can volunteer hours in exchange for meds (equal to minimum wage)- craziest thing I've ever seen in a club, but super cool especially for those on a fixed income.

Went here for the first time today.  I did not expect the hr. long line (I did not had time to wait then).  I asked one of the staff if this was typical and received the most condescending reply ever from a customer service person, along with a smile indicating I must be an idiot.  Good luck as my business goes elsewhere.

I've only gone there a few times and my first couple experiences weren't the best. There were a couple errors that were made on their side that had me a bit upset to say the least. Fortunately my next visit I had the pleasure of being helped by Harborsides GM John Henry, who I had explained my previous experiences with and who quickly helped me with my order that day and also gave me a great discount. He also went way beyond what was needed and kept in contact with me over the next couple weeks. Keeping me up to date with trying to personally complete my original order. When it was finally finished John had done more than enough to make up for the bad first impression of Harborside. I'll definitely be returning here and a huge thanks to John Henry for the excellent service as well as the rest of Harborsides staff.

Very nice dispensary.  Clean. One of the nicest I've been to.This is my first time here, the person in the front takes your paperwork and advises you to come inside. There was a woman who greeted us at the door, took our paperwork to process us into the system, then takes you on a tour of the facility. They offer classes and massage and other types of holistic therapy. They have an area for Web orders. I waited in line and placed my order. First time visitors get a free preroll or edible. They also have an express line for those who just wanna get what than bounce. Staff is very knowledgeable and friendly. They take their time to explain things to you. I didn't feel rushed. Overall 5 star treatment for my first visit. I shall be back.

Regarding Harborside's Delivery Service, I couldn't be more pleased.  The representative arrived at the scheduled time, had the products I ordered and a smile on his face!  It was a pleasure having delivery especially as I know what i want.  The only downside is spending a minimum of $50 to receive delivery,not including taxes.  I will continue to use delivery service on a frequent basis in the future!

Haborside Collective is COMPLETE SHIT! My boyfriend and I have been members for a few months and had no problems going into the store, however when he called to make a delivery around 5pm they NEVER CALLED when he called back they were very rude. After asking to speak to a manager he asked what could be done since they were no longer doing deliveries, they simply said we could have it delivered tomorrow. We are both going to be out of the house and can not even get it tomorrow, the manager offered no compensation and they were very unprofessional. Considering they claim to be such a professional business I find this completely unacceptable and we will both never shop there again.

Best club best service I took my mom here and she was rather impressed with how safe and clean everything was. She is new to the or CBC and I'm glad this place made her feel comfortable.

I really wanted to give Harborside a good review and have a good experience here. But I've been let down twice in a row.Upon my first visit I was given a tour and told I could get an appointment to see a chiropractor. I went to the front desk to schedule an appointment for a treatment and the associate says they have an appointment for the weekend. I was delighted and planned my weekend around it.The weekend comes, and I check in for the appointment. I'm checked in, told to go sit down on a bench and ring 15 mins before my appointment to let the chiropractor know I'm here. Around the time of my appointment, the dr comes out and tells me she doesn't have me on her schedule. She goes to the front desk and they tell me my appointment is for NEXT MONTH. they hand me a card that says 2/24 @ 5:40. Well today's the day and guess what? I show up, and I'm not even on the calendar. To add insult to injury, chiropractor is only in on Saturday. Why did my appointment card say 2/24? And why did more than three people handle my appointment and not catch this? You guys are sitting in front of the computer... Isn't it your job to make sure people are taken care of?I'm sad I showed up twice and was denied treatment based on employee error! I did receive an apology but I'm honestly really put off by this. I've been so patient and understanding and totally looking forward to seeing your chiropractor but who wants to go through this trouble and commute for mistakes like this? I was offered another appointment and declined. At this point, I will not be referring anyone to Harborside. I don't think they're dependable or accountable for their patients.

Regarding Harborside's Delivery Service, I couldn't be more pleased.  ALEX was awesome and arrived at the scheduled time, had the products I ordered and a smile on his face!  It was a pleasure having delivery especially as I know what i want.  He was very accommodating and very awesome. I will continue to use delivery service on a frequent basis in the future!

I came here early last Tuesday morning.  There was a line before they even opened.  Not a problem, a lot of employees helping out. I got the pleasure of Robert helping me out that morning. Even tho a lot was sold out, Robert went in the back to retrieve what I needed! Made the trip worth it! Before I left Harborside, I worked with Cleve on some other products. Very knowledgeable and took the time to apply all my Veteran discounts. Thank you Harborside!

I recently started going to this dispensary they got some good flowers. A little on the expensive side with the tax. First time buying a clone there didn't have what I was looking for(Cookies). Andrew one of the employees in the clone section no help at all. Didn't know nothing about what he was selling. No information about NADA. Horrible customer service. Either he just didn't want to be there or he didn't want to help me . Will not be coming back .

The biggest and best in CA. Most dedicated to medical. Try the 2.5s. The 3:1 drops are also fine.

UPDATE: manager Annah was kind enough to work with me and offer the discount I was hoping for the first time, very responsive and nice! Thanks Annah! Use to be a fan of Harborside .... no longer . Insane price increase plus lines that were waaaaaay too long. I was there for over an hour just to find out that I was told the wrong discount, so it ended up being full price . Also 10$ of tax on a 25$ eighth? That's insane ! No other dispensary I know of in Oakland does this ! I even looked at other menus of other places in line, because it took so long...  and they were cheaper ! I figured why not stay in here it will probably only be 5$ ish in tax like usual but nope! 10 freakin dollars of tax .... should have just left and gone to my usual favorites. Not worth the wait.... or the price . If I could give zero stars I would . The only thing that was good was their bud tenders. They don't even let you smell the weed. So I hope I like it otherwise I just wasted money on something to help with my anxiety Super dispointed and pretty upset. I have a chronic disability so I almost left Sheerly based on the length of the line.... so sad. Will not come back

I love coming here. While quite new to having a card and the need to frequent such an establishment,  I chose Harborside as my first stop. I was immediately impressed with the professional environment of the location,  the friendly and helpful staff as well as the wide variety of products available.  A variety of methods to obtain your order. The service counters are well placed and staffed by extremely knowledgeable people.  I appreciate their patience as i ask about a million questions (so it seems) trying to find the right products for my needs. Diverse clientele base and haven't seen any scary type personalities during my visits. I was impressed with the extended healing options also available.  I have been looking for yoga classes and was happy to see not only yoga but meditation, massage therapy.

the "express" line took 20 minutes for four patients in front of me... A 15$ gram is 18$ out the door.... 50$ 1/8sI'm used to paying 10G and 35$ 1/8... Probably won't be coming here again. I could've gotten a better deal on center street...

I love coming here! When I order online to pickup it's really fast and easy!! The store is really clean and the staff are really friendly and helpful when you have a question about anything! I really recommend coming here!

I love coming here! Cleanest flowers in oakland. I love the point system they have in place, takes $15 off every 300 points you accumalate.With that being said im a regular patient, come here every week. Most people there know my face. I was here yesterday, and I see that they are hiring a lot of new people. But the customer service of a man named Tom that works as a budtender was by far the worst customer service I have ever encountered in my life. He was blatantly rude, had a very bad attitude and was extremely pushy.  Like I said, I am a regular patient here, everyweek. I was treated as if I didnt belong there by this associate. His condescending attitude towards me, slightly ruined my experience. But luckily the sun grown cookies is so fire it made up for the horrible customer experience.Ps: I went there before and returned a sungrown oz because it wasnt properly flushed.and a great associate there processed the return and exchange no problem. This place is still the best-despite Tom and his horrible customer service.

I really enjoy this place, very respectful and well trained employees, with awesome recommendations! It's super rare to find that kind of combination but this place makes it possible. Unfortunately my card expired and I'm a little too lazy to renew it , so I will for sure come back Jan1st 2018!!

The security guy at the door is very very very rude and aggressive!!! I had a better experience once I went inside but that security guy makes me not wanna go there ever again! I'm sure you can enforce the rules an regulation about parking spots and entrance location without being an A**hole tough guy!

Do not support these guys Steve Deangelo is a liar and as crooked as they come.  This is Big Business they support big canna and have a an agenda to wipe out mom and pop growers.  Do not support these guys they are the worst.  Please read the east bay express growing pains article it exposes them for who they really are.

Where do I begin. Professional courteous and a very well mannered team members. I will only buy my medicine, clones and seeds from this very well organised dispensary. The Bud Tenders are well educated and supremely helpful. I am greeted in a proper manner and have walked out  of here  each time feeling inspired and happy. If i have to name names I must-- Joel from the clone and seed department is FAB!! He is beyond thoughtful and is super generous with his knowledge. Consulting flowers with him was an absolute delight. He is worldly and knows people. Essential in any organisation which intends to excel. THANK YOU JOEL for everything!!! Great energy friendly Bud Tenders and beyond professional.  Harborside ROCKS.

Amazing place to go. Make an hour drive just to go to this one and it's worth it! Alex was very helpful, knowledgeable and overall amazing!!

Prior to the legalization of recreational marijuana, I had been a long-time medical marijuana member of Harborside. After legalization, I attempted to place an order online, only to find that I could no longer log in to my account. Nor could I set up a new account since I do not have a cell phone.So I used my land line to call Harborside.This was on a Sunday, and I was told my order would be delivered on Monday. My order consisted of 3 vape cartridges and a battery. The Harborside "special" allowed me to order two one-gram cartridges and to receive a third one-gram cartridge for $1. One of the cartridges I wanted was, I was told, out of stock, so I settled for a different one-gram cartridge.When the order arrived, there was no battery, and my "special" cartridge was only 0.5 gram. The delivery guy said he'd take care of it and that the rest of my order would arrive later in the day. OK - a little annoying but no big deal. After the first delivery and before the second make-up delivery, I called Harborside and found that the cartridge I had been told (on Sunday) was out of stock was now available. Cool! Since I was going to have to return the 0.5 gram cartridge anyway, why not exchange it for the gram cartridge that I really wanted and which was now in stock.NO! I had already placed my order (settling for a second-best cartridge), and that could not be changed. Moreover, they could not take back a cartridge that had already been delivered, even though it was unopened. So, the make-up order arrived. It contained the battery and a one-gram cartridge to replace the 0.5 gram cartridge. And yes, despite what I was told about non-returnability, they did indeed accept back the 0.5 gram cartridge.Bottom line: This is atrocious customer service. Even assuming that the cartridge I wanted was in fact out of stock on Sunday and back in stock on Monday, there is no question that the first delivery was lacking and had to be corrected. Since this was clearly Harborside's mistake, I can find no reason for their refusing to exchange the 0.5 gram cartridge for the one gram cartridge that I really wanted, especially since return turned out to be a non-problem.

I've been a long-time client at Harborside Oakland. I know there are other high-quality cannabis facilities but I continue to go to Harborside because of its abundant selection, professional staff, beautiful airy facility and no-nonsense security. Since 2018 it's been a lot more crowded and a longer wait, and that was expected, but I'm always treated with respect and professionalism and the staff is knowledgeable about the product. If you take advantage of ordering ahead online or by phone, you can save some time.Another great perk is the free home delivery. The drivers are just as professional as the facility staff, and barring horrible traffic, they will always arrive within the time frame you both agree on. And it's a surprisingly large area that they will service. Shout out to Alex, my last delivery guy, who strikes the right balance between professional and friendly, great guy! The other delivery guys are great too.Harborside has gotten more pricey, but we all knew that CA was going to get their cut, so I get it. And there are definitely some growing pains since the days when it was exclusively medical, but it's only been a few months since legalization and everyone is still trying to figure how this all works with a lot more government regulation. But with the delivery options, great staff, and excellent selection of top quality flowers, plants, vapes and edibles, it's still a great value. I highly recommend it!

Quick and easy delivery. Harborside has a huge selection, and excellant customer service. I just wish they would hurry up and open in San Leandro.

The staff is so helpful and courteous. I love this place. Grace particularly makes the visit a real pleasure.  She doesn't rush me and helps me understand what I am buying and the effects of each item.

Review UPDATE:Harborside management has called me. They addressed my concerns and the issue has been resolved. I am glad this has been taken care of and I am looking forward to doing business with Harborside. Thanks again.

I have wanted to come here for years. It did not disappoint, in fact, they are the bar for every collective/dispensary IMHO.I parked near the entrance and the security guard asked me if it was my first time to inform me it's about a 20-30 min wait for new members, which was very thoughtful because my lady was in the car and I let her know that it may be a while. She's very understanding and patient, but that was A+ thoughtfulness on his part. The young lady that greeted me, took my rec/ID and then gave me a tour while someone else processed my rec; she was so genuine and happy, and explained everything succinctly. Great system, they didn't waste a second of my time. Signed one form and I was a member in under 5 minutes. Next I waited in line for a consultation, they have an express and a regular line, as well as an online orders area, and a clone section. They've expertly laid out the space, it just feels right. John, a biochemistry student when not budtending, was extremely helpful. I asked about their top shelf sativas and indicas, their edibles, and their cannabis oil. He pointed me in the right direction. I appreciated that they had so much variety at various price points ($35-$60 per 1/8), but I opted for their top shelf since I'm not in the area often. I purchased an eighth of their Red Congolese, a Sativa that looked and smelled wonderful. It's the most clear head high I've ever experienced, it's like a dose of + energy and good vibes, a more enlightened Red Bull. I really wish I spent more time there, but I know I'll go back next time I'm in the Bay Area.The space and the customer service was top notch. Everything was well labeled and the space was well lit. I liked that their employees gave me a lot of eye contact and spoke highly of their coworkers. John really allowed me to take my time and answered all of my questions. I think that's their MO, providing a real consultation, along with high quality tested medicine, a friendly staff, and a comfortable space. I love Harborside, hope y'all come to SoCal one day!

The crew here is friendly and talkative, but I'm not a people's person so I dont need friendly nor talkativeness, I need quickness, which they unfortunately lack

Alexandra has been an incredible help and very great customer service! Very knowledgeable about the product and patient with our decision. Definitely going to look for her next time!

Love everything about this Amazing place!! Pickup experience is always awesome as is delivery! Thank you to all your awesome employees!

Cons: ExpensiveYep, one and just one minus- and that is for the sheer expense of the product. I have been going to HHC for the past year and I must say, it is hands down the BEST wellness center in the area. They have a schedule of classes they offer from Yoga to plant growing. How cool is that? The bud-tenders are all very personable. Security has always been respectful. I really like that they have a few different purchase lines. 1. is the regular line to purchase, 2. is the express line- offereing a smaller selection of top-shelf items and concentrates, 3. finally the third line is for purchasing plants. This really cuts down on wait times! No complaints on the merch. If it's labeled "Top Shelf"- you can be assured it is just that!

Best selection, the staff is so welcoming and friendly, interior design is modern and clean, always customer parking, and I always leave in a great mood! Five stars!

I've been coming here since January 2018. The staff is very knowledgable, friendly, and helpful, including the staff outside checking folks' ids, etc. I recently had a wonderful experience with Luis. He was extremely knowledgable about CBDs and THCs. He was also super friendly and made us feel very welcome. Thank you, Harborside!

Not my favorite experience did not like the containers the clear concentrates come in . Super small and hard to get you product out of . Horrible containers honestly don't think I'll be buying there because of the containers.   The employees were great  I'm sure the product is even good but not worth dealing with the little jars ugggggggggggg

Their online order and pick up option is great if you know what you want. There's usually no wait at the pick up.

Spent $200 at this club today but left feeling dissatisfied with the customer service. Elderly woman with bangs at the wax counter was very rude and made me feel stupid when I asked questions about the products. A club this nice should have people working there who greet you with a smile and are happy to assist you.

Harborside Harborside delivery is the best they let you know when you're coming how long will be exactly and when it's tough to get over the Oakland it makes it nice if they bring it to your house thank you Harborside

This place is the only place I will buy medicine from.  It's the best of the best.  I totally trust them, and I love that they test all of their medicine for pesticides and mold. I have health issues and the last thing I need is to be ingesting toxic substances with my medicine.  I love that they only purchase and sell the highest quality medicine.  I also love that they have clean green/certified organic options as well. I always purchase those first if they have them as I know they have been grown in the cleanest way possible. The staff here is wonderful too.  I was new to Cannabis and the staff has been really helpful in helping me to determine the right medicine for my symptoms, which has been life changing for me. They also helped to educate me on CBD which has been really good for me as well. I also love how the owner Steve has been such a crusader in this movement, you can just feel their passion for what they do there and I really resonate with that.  Also, it is always just such a pleasant experience whenever I go there, the space is beautifully designed, upscale, and super clean and well organized and everyone there is very positive. The delivery option is really wonderful too, I shop at the store as well as have medicine delivery to Marin county.  There is nothing like this in Marin.   I am very grateful for Harborside, they have made such a positive difference in my life!

Today was my first time. I love this place. Especially Joe he was amazing.  He took the time I needed to explain to me about all the things they have to offer for my health problems. Things I have never heard of. I live in fremont and usually go to San Jose but after spending the time with Joe this is the only place im going to.

Joe kicks ass! Just got my card tonight in Oakland and came here because they have a good reputation.I'm so happy that he was the one to help me. He was very friendly, and knowledgeable with what strains were best suited for my condition. I learned a lot from him in the time we were taking.Even though this location isn't close to home I would gladly make the drive just to come back because of him!!

Unbelievably convent and good. I order o line and pickup in store. The staff is friendly and knows hella about the product and what would work best. I am always happy when I get to go. Thank you Harbourside Team

I just had a horrible experience after having years of good service at Harborside. I attended a concert in Oakland last night and lost my vape pen during the concert. I was not worried as I wanted to visit the Oakland Harborside location anyway.While at Harborside Oakland I bought 2 batteries (Absolute & Gold Drop) and 2 cartridges (both 1 gram Gold Drop). I opened both batteries and attached an old cartridge to the Absolute Abstracts battery 1 of the new Gold Drop 1 gram cartridges to the Gold Drop cartridges.The  Gold Drop battery & cartridges worked greatThe Absolute Abstracts battery however was a little tight and upon removing the cartridge, the cartridge actually came apart. When I went to retrieve the other Gold drop Cartridge from it's container, there was only a 1/5 gram container inside. This battery cannot be used. Since I was back in San Jose at this time I went to the San Jose Harborside location with receipt in hand but was not able to get Harborside to rectify this situation. I was told by the San Jose Harborside Bud Tender and Manager that I would have go to back to Harborside Oakland with the receipt (that I did show them) but that they probably would not "exchange" it because it is not defective...even though it was the wrong cartridge in the container. About the tight Absolute Abstracts battery, the manager said it did seem a little tight and I should be careful with the cartridges. This cartridge cannot be used.Horrible Customer Service and this dispensary has lost this what used to be regular customer.DO NOT SHOP HARBORSIDE...San Jose or Oakland. Their Customer Service is lousy

I've been to several dispensaries in the Bay Area, and Harborside has got to be one of my favorite ones!! Glad I did a Yelp search to see what options I had in Oakland. What makes this one stand out is the layout. Usually, dispensaries have you get in line and order everything through the bud tender as if you're at a bar about to order a drink. Instead, everything is kept out in the open on different display tables for you to leisurely walk around  and see the inventory, like any regular retail space. I love that I'm able to grab what I need at my own pace like I'm at the grocery store and read the labels without having to worry about a line behind me. Going to other dispensaries you almost have to prepare beforehand if you want to try something new. Also, their customer service is phenomenal, and that's saying a lot since I've come to expect amazing customer service from dispensaries. Even security greets you with a smile and makes you feel very welcome. It would be nice if they kept more staff on the floor (usually the man power goes behind the counter to keep the checkout line moving quick) since most customers get into detailed conversations with them (myself included!) and sometimes you might have to wait 5-10 min until they free up. They have an extensive variety of CBD products which I appreciate. Plenty of parking, super close to downtown Oakland, and lovely customer service staff. Overall, highly recommend.

This is for onsite and delivery..ONSITE: One of the BEST if not THE BEST dispensaries in the east bay; and Northern Cali. Has a patient resource center for those of us that want to be an active part of medical marijuana change and education. Large, open space. Offer pick up, delivery and in store! Three different sections! Growning, pick-up and counter service. Very good money spend here! Excellent products! When you use need good meds and you use it as actually medication versus rec you know that you can't have moldy, metally, beasters; you need quality. Well this is the place! After living in SF for nearly 8 years, harborside is the ONLY place I have found in the easy bay that will and continue to receive my business. HARBORSIDE HEALTH CENTER IS THE PLACE!

Let's talk fronts door staff.  RUDE!!!  I entered Harborside with out any issues.  I went to the counter and ordered my product.  Clerk asked me if I had a White Carry Bag.  I did but it was in the car - so it was suggested that I go to the car and retrieve the bag while she got my products ordered.  I left the building and went down the wrong stairs and the Security Guards went off on me!  I went back in and complained to the clerk.  She apologized for the situation.  I was shaken up by the aggression from the Security Guards. I asked her to tell her Manager of the assault of the Security Guards.  Got my products and left.  I made sure I went down the correct stairs this time......ONLY TO HAVE ANOTHER Security Guard come after me and lecture me on rules of Harborside.  RUDE!!!  You have to be kidding me!  Is this how Harborside wants to increase business?  IT IS ONE OF THE WORST CUSTOMER SERVICE incidents that I have ever encountered.  I got to my car shaking with rage.  Shame on you Harborside.  Shame on you.

I have been to many medical Marijuana Clubs and this is the best by far! their selection is always huge and the knowledge of the servers is also impressive! Wait time is minimal, parking is easy and the atmosphere is light and very professional! You get a wonderful gift as a new client which is just icing on the cake!

This is quite possibly one of the best dispensaries. I frequent HHC quite often, 5x a week. I rarely stray from my comfort Zone- products are great, tested, clean. The choice is abundant; but what gets me coming back is the relationships everyone has created with you. They are your friend, and want to help. They remember your name, talk about your day. Sometimes that's all people need- a smile or a simple "how is your day?". This place is the perfect example of how dispensaries should perform. They are professional, educated, and compassionate.

I love this facility and the folks who work here.  I truly come for medial purposes and get so educated every time I come to this wonderful place.  I like to get there early and especially love the GREAT DEALS they have around the holidays.  I tell all I know about this place and especially those who need good medical medicines.  Thank you Steve, for having such an awesome place!!!

Thank you for making my experience exceptionally smooth to obtain a recommendation.The online form was very easy to use. Total of ten minutes and printed my recommendation.

On my first visit hit high prices, heavy security, rude staff. Not coming back. Visited on a slow afternoon when there were twice as many staff as customers.Had read about the place and looked forward to visiting a pioneering, activist establishment. Left 30 minutes later without buying anything.  The place is a downer, with a strange, wary vibe, aloof personnel, and an odd focus on making sure we all follow the rules.  This is not conducive to medication, holistic healing, or recreation. They seem to have regimenting the patients their number-one concern, but they'd be more successful in facilitating good vibes and healing if they made customer service the priority.First thing you encounter is three security guards. First thing you think is, "Does this place get hit a lot? Am i safe going here?"Next, a high-speed orientation by an impatient guy who all but tapped his foot when I asked a couple simple questions. I've had orientations at other dispensaries and they were usually welcoming and informative (I'm not counting the shady storefront places where you can feel the hustle - I'm talking about the more progressively focused, genuinely health-concerned dispensaries).  This orientation seemed designed to lay down the rules.I explained upon entering that I wanted to look at vaporizing as an alternative to combustion. My plan was to buy a concentrate and a vape if the price was reasonable. I was directed to the combination web order pickup/vaporizer counter, where I was waited on by a visibly BAKED clerk who copped the third weird vibe of the day upon learning that I was not just picking up meds but actually had a question.Waste of time. She knew nothing about the various vaporizers (but I knew enough to see excessive prices) and could barely get out an intelligible answer.  Mostly she was intent on giving me MAJOR attitude that, if the tables were turned, I would be 100% confident was racism.  I was pleasant and ignored her rolling eyes and snippy answers, but it was a huge turnoff.Listen, I completely understand having issues with entitled white folk, but I"m not entitled, just white. And friendly. Sorry if that's aggravating.No way was I gonna make a major purchase. I left, happy to return to BPG and CBCB, where I usually encounter articulate and knowledgeable staff who are usually very helpful.

I loved harborside once upon a time but they're whole system isn't working for me also the quality of they're flowers have gone down  Tremendously.Boo hiss

Harborside is the best dispensary I have ever been to not just in the Bay but in the entire world hands down (I've been to dispos in AZ, CO, OR, WA, & SoCal) and nothing else even comes close. Staff is super friendly and extremely knowledgable and everything I've purchased has been absolute fire. The range of selection of flower, wax, edibles, cartridges, and clones is insane. Cannot give these guys enough credit they are truly setting the bar and have raised the standards in my eyes for future dispensaries to aim for. Would recommend Harborside to anyone and everyone, I have not been to the San Jose location but I am confident they maintain a similar level of quality and professionalism.

Top notch. No drama, after your first visit order online and pick up.  Super clean, organized and smart layout.  No brainer.

Harborside is honestly the #1 medical marijuana establishment on earth, they are thorough, professional, and patient with any questions that you may have.  The dispensary itself is BEAUTIFUL, a real gorgeous piece of architecture.  One whole side is dedicated to the perusal & purchase of medication, and on the other side they are constructing a store where you can purchase bongs, pipes, etc.  They have yoga classes here !!! and a whole bunch of other classes like hypnotherapy and tai-chi etc., too that are all conducive to a peaceful and relaxing atmosphere.  These classes are free for any member!, which is essentially anyone whom has a recommendation. The whole building is full of natural light, and feels very safe (not sketchy at all ), they even have a metal detector right near the entrance. This is also the largest dispensary I've been to probably around 1500 sq.ft.I only purchased the edibles. Mango Lhassi $8Mint Tea $4Coffee $8Caramels $8 or $12?Bagel Chips $10Butter Brothers Chocolate Chip Cookies $6Stroopwaffle $10Chocolate Truffles $10 The bagel chips are very crispy, and slight hint of garlicky, these are good if your looking for a quick snack, and want more control over how much your consuming. The chocolate truffles are nasty, they do not taste good at all, I would not suggest getting these, but they are definitely very strong. P.S. They DO NOT have pizzas here anymore, last time I was here they had pizzas, but I guess I will have to go to the San Jose location to get those now. :(

If you need help they got plenty of staff on hand but that's about all that they got that is good. We went to check out clones and they were probably some of the most poorly taken care of clones I have ever seen. They were weak, the roots that were actually exposed were brown and the cube was not moist enough. I would be very upset if I was a vendor dealing with this club, knowing how they treat their clones. After we realized that we definitely weren't getting clones, we thought they would for sure have some good bud judging by reputation... We were wrong! All the bud looked like some mid grade outdoor. Needless to say, we left empty handed and disappointed for making the trip. I figure if they cut the enormous staff they have standing around they might be able to cut the price on the bad bud.

Harborside deserves three and a half stars for the following reasons:The establishment is huge, open and inviting. The atmosphere makes you feel like it's okay to be there!Most of the staff and security have a good attitude, nice smiles and genuinely like to help. Some of the counter staff, some, are very nice courteous and knowledgable about the medicine products. Harborside has a very large selection of medicinal everything! Take your pick, there's lots to choose from. Your one stop shop!Harborside does not get five stars for the following reasons:Number one reason: OVERPRICED, sorry guys but you know you are! I can get medicinal medicine that's just as good as, or in many instances, better than Harborside at other locations in the bay. Here's an example: why would I pay 60 dollars plus tax when I know I can go down the street to an other medicinal shop and get the same-thing or comparable, or better, for 40 dollars!Harborside is at the bottom of my purchase list because of this reason. I'm a daily user so I spend a lot of money on medicine. I haven't been to Harborside in many months.Staff and security: some look like felons just released from prison but don't judge a book by its cover. I've personally witnessed bad moaners from some of the staff toward customers. One day I saw a person I know to be of the management, he scolded a lady in a wheelchair for coming up to the counter before he called her over. How petty is that! I guess the moral here is: Follow the rules of the establishment and you won't be treated like your a juvenile.Some of the counter staff, some, don't know shit about the product, some, are so stoned and dazed it seems they can hardly tell where they are. Just because it's a medicinal establishment doesn't mean the staff should be inebriated to the point that they should be laying on a couch listening to a led zeppelin CD, and not at a cash register dealing in customer service.

Maybe one day this place will understand that their are really sick patients that came there for help not Disrespect from people that work there. I understand that I can go somewhere else,  just like I was told by a parking attendant. It's my health that's very important to me not being treated like I'm coming to your place for "weed" . It's medicine to me. I will  never come back there again nor reccemend to fellow patients that are in need.

3.5 Stars!  Harborside has done so much for the Medical MJ movement and is a bastion of the community.  I have a great reverence for this institution!  They also are highly organized, stocked with great medicine and products, & provide all sorts of  free services.  However, I could never make this my go to spot for picking up meds.  The place is always slammed with business.  Even right when they open.  Be prepared to wait 20-30 minutes in line to make a purchase for flowers & most concentrates.  I prefer to be in & out, and have a more mellow experience when dropping by my local dispensary.  My usual spots allow me to pop in, brief 5 min wait in line, brief friendly interaction with a budtender and I am out.  It is off putting to me to pass through more than one security person (even though I know they are there for my protection) then wait in a long line with all sorts of folks in bright lighting.  Felt more like a grocery store/CVS/TSA check point than a groovy underground spot to cop some feel goods.  At one point a disgruntled older woman who reminded me someone's kooky old aunt in floral print started arguing with a budtender about the line and when was her turn.  Also, you are totally fucked if lets say you walk out and forget you wanted an additional item, no way would you think to wait inline again for another 20 minutes. Fantastic establishment, but just not my cup of tea.  I'll stick to the smaller dispensaries or delivery services.

Today I got off of work and I sped to Harborside to grab some pre-rolls, Jessica was busy but saw me in line and she pulled me to her station, she was so sweet and helpful.  I have never felt more taken care of in any place I've been too. I'm so happy about my purchase and will be coming back as much as possible.  But of course only when Jessica is there.TL;DR - JESSICA IS THE BEST!!!!!!

So this was the first time dealing with harbor side, well my delivery was short a major item my battery for my cartridge (which was on the bill) I called back to see if they would discount my battery because now I can't use my cartridge and I have to wait another day. The person I spoke to on the phone refused. I will be going back to my normal place I order from (Not Harbor side ). I mean what is a couple dollars when I spent $160.00. Not good customer service.

I love this place! They have everything and their prices are comparable to other places too. They also offer many services like yoga my favorite, and the instructor Jim is by far the best yoga teacher!! As far as customer service most everyone is pleasant but I do have my favorites. Rix upfront and Johnathan behind the counter! They are totally awesome!!!!

I had no problems with most of the folks there.  Its clean modern, however, the woman who was signing me up was obviously never trained for customer service.  She was a real sourpuss.  Seemed like she was mad at the world!  Never said anything, looked like she was one of the walking dead.  She wouldnt answer my questions and when she had to, it was short, kirk and obnoxious.  I even went as far as to ask if she had something happening today with that caused  her to be sad.  I think maybe she thought I was being funny, I wasnt.  I was trying to show compassion.  Then when I finally got mad and went to the Mgr, Paul E. he defended her to the highest.  Ive been in customer service all my life for some pretty serious businesses.  I would have her retrained before putting her out with customers.  He pissed off so much with his lack of concern, I would never go back there again.

This place is the best. It was my first time inside of a dispensary outside of one's in Denver and this place really made me knowledgeable of the different kinds of product they have. they gave a tour and also discuss the different strands of medication. I also enjoy the free classes that they provide for members

I really thought I would be doing good to use their on-line ordering for pickup in store. Twice now I have had a confirmed order not be available when I showed up to get it.  Was told I should have gotten a text saying it was out of stock, after the confirmation text.  When I said, why would it get confirmed and then come back later with out of stock?  Shouldn't I be told it is out of stock and offered a replacement, before the order is confirmed? The person behind the counter couldn't give me an answer, but expressed her frustration at the on-line ordering/inventory system as well.  Long story short, I had two orders. One was ready and the other was supposed to be ready. I left without anything.  $123.00 that I am happy to take somewhere else.  Oh, and I found out today that every purchase I have made since January doesn't count towards my loyalty points. That was never really made clear. Always sounded like they were keeping track and would combine everything once the "new system" was all in place. Who wants to bet that "new system" goes into effect on 4/20? Convenient, huh?

Ordered here a bunch of times. They used to be really good, but over the last few months, they've fallen off in every way. The phone operators are rude. The website doesn't work properly -- constantly gives error messages when you try to order. It's really really frustrating and there's no reason to continue working with them when there's so many other options out there.

This place is AWESOME! The most knowledgeable staff and a huge selection of products. Easy to find, tons of parking. Security is high and I like that, a two step process of getting in. You can order online and pick up at a special counter (no lines). There is also a separate Cartridge Bar, which is usually a shorter line. There selection of different flowers and edibles is great. Once again the staff is amazing!

This place is amazing.  Everyone is so friendly and helpful.  Ben V. was awesome!  I did forget to grab my newbie freebie, but everything I got looks incredible.  I like that they keep the edibles nice and cold.  I'll be back soon.  Thanks again!

I dont like Harborside anymore. Its like the DMV...Don't expect much from calling in your order :(I am shocked! By how I was poorly treated... I informed the lady at the check in desk that I needed to change my phone order. She said "that's ok, just let them know... get in that line over there." That line was pretty big, and I would gotten out of there at the same time if I went in the regular line. When I finally got up to the person, and told him exactly what I just told the front desk. He said "I CAN'T CHANGE YOUR ORDER, YOU MUST GET IN THAT OTHER LINE NOW!!!!!!"  I was the last person in that line too. I actually cried after I left :(...and my name is not Lamm either... I can't figure out how to change that on YELP right now.

Love love love this place!!! First dispensery I have ever been to and they are awesome! The process to join is super easy and the staff is very friendly. They have a big variety of products that cater to every need. Personally I use topicals for my carpal tunnel pains and love the Honey Pot bear balm which luckily they have in stock!! The staff was very knowledgable and easy to work with in regards to offering suggestions. Apart from that they have a pick up and delivery service. I live in Newark and driving to Oakland is a drag so I used the delivery service today and it was perfect. The ordering process is easy and fast. Delivey guy was very nice, on time, and got my order right the 1st time! Beats driving in the rain!! They also have classes and massages for free. So all in all def give Harborside a try.

I've raved about this place before. But here's another amazing customer service example. I forget the name of the wonderful woman who called me after I placed an online order. She wanted me to know that if I bought another eighth, I would get a discount. And if I applied that discount with the wonderful points I accrue from buying here, I could purchase everything for cheaper than just buying three. NOBODY ever does that. I call that premium platinum customer service! God bless them, especially because you deliver.

I made an appointment a few weeks ago for hypnotherapy. My appointment was for January 18 at 2 pm. I was very excited for my appointment. Ichecked in waited and waited got checked in again....im thinking, just afew more mins. Nah, they called me in to a room to tell me that the therapist had left early, they were just so busy that nobody knows what is going on. I will be going to another club.

Steve DeAngelo is my hero. I've been to several Cannabis Clinics in the bay area, and NONE compare to the awesomeness that is Harborside, I mean that, seriously. After coming here, I will never go anywhere else. Professional, clean, great atmosphere, amazing products. Kick-ass all the way around. Everyone here has a big SMILE on their face. Everyone. And of course they do, they get to work in the most amazing place ever! All the staff is always super accommodating. Especially if you are a newbie. This place just rules. I'm 45 now, and for most of my life I've had to deal with the negative stigma that surrounds every aspect of Cannabis. Its such a wonderful thing to see that stigma fading...This amazing PLANT should never have been illegal in the first place. I've personally had to live with some pretty severe work-related back pain now for at least 10-15 years. Kaiser had me on a nasty addictive cocktail of Vicodin, Motrin, and muscle relaxers I had to pop all this crap daily just to get through work and to get to sleep at night. I'm sure all this GARBAGE did some serious damage to my kidneys/liver, but now with cannabis I've dumped all my prescription meds and I've taken my life back. Oh and I've seen some folks bitching on here that the wait is long. Yea Harborside IS busy, because its THE BEST. I suggest placing your order ON LINE and just coming in and picking your stuff up. I've never waited more than 5 minutes or so ordering this way. Do it!

Not happy with the customer service experience here. I prefer BPG for everything but the price and their oils at this point. Staff here can be very off-putting.

One of the best, if not THE best medical cannabis dispensary in the Bay Area! Conveniently located by highway 880, with ample parking.  The staff is courteous as well as the team that work outside of the dispensary.  I've never felt rushed there but I think I did see an egg timer one day when they were extra busy (understandable).I do my research before hand so I know what I am going to purchase, and they are fairly knowledgeable about their products. I would give their customer service a 4 out of 5, with selection 5 out of 5.Excellent, clean atmosphere inside, with a beautiful display of their product on digital screens and glass cases that showcase their medicine.  Also a nice touch: The awesome alter inside creating a good energy :)Keep up the great work guys, there are a lot of people who support your service and all you provide to the public!

I took a friend there who was in great pain. She could barely walk. The folks at Harborside were so caring and respectful. They directed us to someone who was very knowledgeable with pain management, answered all questions and while in line for check out, they made sure my friend was comfortable and took very good care of her making sure she got to the car safely. Everyone went above and beyond any services either of us were expecting. I only wish that all businesses were half as courteous as the staff at Harborside.

I am caregiver for my son with cancer and have visited the club over the past few months. Very friendly and courteous staff willing to spend time and discuss products. My main reason for joining was to find help and control my son's nausea when he goes through chemo treatments. With the help of the staff I have found some great tinctures and oil as well as a good selection of baked goods (my son LOVES the gingerbread).It can be pricey, but not bad and well worth it!

Harborside has been our go to for 7 years. Educated people behind the counter are VERY helpful. I have been using the delivery service for about 3 years and it is NEVER FAIL. Never once have had any issue.  Thank you Harborside!!

I like Harborside because their plants are nice and healthy their product is good price only thing I really don't like is full people crowded they remodeled it nice and painted clean and they need bathrooms ha ha ha ha overall a cool place to be

First time going in.  The staff was very helpful and informative.  Gave me a little tour and I was surprised at all the services that were offered.  Received pamphlets with the different items they carry.  The staff answered all my questions.

Thank the gods for morgan!!! may i just say my superhero in disguise. My last visit wasnt the best but today made up for it. My last visit i purchased somthing that i was told was otherwise and so on. But today i was contacted by and awesome person on their staff and they gave me an offer to let them show that they ment good. I would like to say i didnt feel like i was bribed, it felt like they actually ment it. I remember years ago if you had a bad batch of buds it was impossible to trade it back in. Now adays they do it. Im not sure who is inforcing this new policy of awesome customer service, but who ever it is thanks!!  and thanks again to you to morgain! keep up the good work! :)

This place was great ! It was my first time and young lady greeted me at the door with a booklet and gave me a tour and everything ! :) the guy at the counter answered all my questions and he was helpful ! Wish I knew the names of the people who helped me! But 5 stars all the way I can't wait to go again

I Love Harborside! All the Great Services and you are Guaranteed to get the Best Medicines for your ailments.  Budistas are knowledgeable and their Customer Service is Great. Only place I found too. Thanks to the De Angela's and All The Harborside Family!

The people here are awesome, and they have a wide variety of quality medicine! However, the prices are a bit high and I recommend not using their delivery service as it may be an exercise in patience. The lines can be long, so I highly recommend using their pick up service-calling in the order or ordering online. Overall, I avoid this place because of the oftentimes long line, the high prices, and the delivery service is awful.

The hassle involved in getting the staff to contact and receive a return message from my doctor was so great that I would NEVER step into this place again.  They phoned my doctor three times in the space of five minutes, never leaving a message as to who they were or what they wanted.  My doctor's office returned their call -- I checked with them -- but when I returned there was no record of that.  Presumably they wanted me to start all over again.The staff were condescending and treated me with false sincerity.  "Yes ma'mm, no ma'mm" without an ounce of true feeling. Just my hard luck that their computer did not show the confirmation my docto's office gave.  They even asked, "who is the person in the office that is trying to contact us?"  Well, if it has to be the doctor himself then they should have said so from the beginning.  It was, in fact, his wife who is also his assistant of many years.Stay away from this place and go to a smaller friendlier place where the staff is genuinely interested in helping you!

Wanted to like these guys but the sign up process is way out of date. If you feel it is proper to make someone wait a day to get their medicine well then the joke is on you because I now have no interest to join your collective. Yes, I get it , you guys are super stoned and somewhat lazy, and to call or verify my rec online takes less than 30 seconds , but hey, we are gonna need you to wait until we do it on our time, and we will email you later when you can call back. No need to worry, Ill be heading into the city and will stay clear of Haborside. Staff was very unfriendly and super medicated.

Amazing place amazing people, whenever there is an issue they fix it, very friendly managers and staff I'm proud to call myself a client

Jim the yogi at the location is amazing. I have taken 2 of his yoga classes and hooked now. He is very focused on healing the psychical pain I am experiencing and helps me stretch and build my core. He is great at explaining why the stretch will help specific areas of of the body and how to start low impact and working towards the higher impact stretch. I travel from Ukiah each week to attend his class. I love that this class is focused on healing and minimizing pain unlike a regular yoga class with many students. This yoga class is my new pain management class. Thank you thank you thank you!!!

Hey... This is Shea4reel everyday, all-day and I want to give a BIG 5 STARS to Morgan T and his wonderful genuine customer service... (4 stars overall for store) I don't go to dispensaries that often mainly because of the way I have been treated.  For me, being over 60, has most budtenders a bit impatient with my questions and a lot of times they are not knowledgeable but employed.  Harborside is an amazing dispensary and I would love to work there but this is a review for Morgan who will take the time... because after all, at the end of the day some money was exchanged and I was a very satisfied and well informed patient/customer. This is my second review on Harborside because I was taught if you don't have anything nice to say be quiet... so I am shouting because the best Budtenders by far are employed at Harborside and their names are Jonathan and Morgan T... Thanks guys  and work a little with your fellow employees... IJS

Nice place but the fees are kind of outrageous...excise tax, Oakland cannabis tax, and sales tax makes for an exorbitant purchase compared to buying same product online (CBD tincture).  I paid about $125 for items that came to $90 retail.

I have been coming here for 4 years but yesterday when I went in the young kinda tall African American man that helped me was very rude. He wouldn't answer the 2 questions I asked. Between that encounter and the prices I won't be back. Look for other dispensaries for they will be cheaper and the stuff is as good

Great product selections; super sales folks; and fair prices.  Love'm.

Absolutely disgusting customer service! I called in to find out about accurate potency of flowers and was treated with a very condescending attitude. As a medical consumer for over 10 years for pain and other various issues I have a lot of research on the subject. I need a certain potency for pain relief so I can walk around. With this being treated like some random pothead who knows nothing was very hurtful and left me shocked that this is the MEDICAL cannabis industry. Instead of caring for a patient I got treated like a customer. And I quote the manager "you called a corporation" when this is the mind set no wonder I get treated like a customer. Very very very disappointing....

5 stars to Mollie, the nice lady who helped me out and made my experience super smooth. This place is awesome and customer service is pretty good. Prices are a bit on the high end but other than that this place is gold.

I used to love Harborside and their Delivery Service. I would have  them deliver my medicine regularly and always felt heard and appreciated. Not anymore. They have changed the delivery options/services. I just tried to place an order and the selection was laughable and down right disrespectful to my needs. The selection and types of medications were greatly reduced for delivery and their isn't nearly as much information up on line as they used to offer about the strains. So sad to love something only for it to let you down. Shame on Harborside for disappointing their patience this way and making it harder to get consistent medication in a safe way!!

This was the first dispensary I ever went to and is still by far my favorite cannabis club ! They are very well organized which makes it easier on the customer ! Their items are top notch self and costumer service is great !

Their web site is a mess. Images don't load. Items don't stay in the cart, even when logged in. Finding the right log-in page can be difficult. Sorting/searching is chaotic. It's so bad that they've got a perpetual message up saying "Due to scheduled maintenance there may be occasional menu inaccuracies." Delivery is similarly chaotic. Be prepared to spend several hours involved with placing order, waiting for call back for estimated time, waiting for driver. Loved this place when I first started, but highly recommend you try other higher-rated dispensaries first.

Harborside is my all time favorite dispensary.  The selection is always top notch and the crew always delivers first-rate service. Our last two visits we were lucky enough to have had Alex D. at the clone counter as our "Clonetender" . He never makes us feel rushed and always listens to our needs and suggest just the right strain for our grow. He is full of knowledge and gave us info on additional resources we would be interested in. Having that stellar customer service from Alex reminds me why I keep coming back to Harborside... Great knowledgeable people, Great variety and selection of products especially clones, and a dam well run dispensary. Great Job Harborside!! and Alex D. thank you for elevating our experience every time!

I love harbor side. I have been visiting since 2013 and have always been impressed. I typically come here because they have a great selection and more importantly they have a great team. I was remind of this today during my visit. A gentleman named Robert Q. helped me and he was not only nice, but extremely helpful and knowledgeable. We were discussing clones and I had a lot of questions that he answered with ease and genuine care. I could tell he enjoyed his job and to him it isn't just a job, it is a hobby. I happen to love my job as well, and it made me happy to see that. Once again I was impressed with harbor side. Thanks Robert Q!

This place is top-notch. Super friendly management, tight security, clear ground rules and policies, nothing more to ask for. Upon registration you receive a free gift just for signing up. Knowledgeable clerks guide you on selecting the proper dosages depending on your current medical conditions. Very helpful in making me decide which variety to select before checking out. Will not hesitate to come back with my new membership.

DELIVERY ONLY: In deciding to give Harborside another chance, I made a purchase last night around 6:30 p.m. knowing this time from experience, (the long way around to the solution), that I would not get a call until the next day. Around noon, I was called to confirm and they even mentioned noting an email I had sent about a question later last night. An appointment was made for a one-hour window. My delivery guy, different this time, was also very nice and informative, came by the halfway mark just like the other did. The second experience speaks to me about what I mentioned in my first review. If having delivery customers purchase a delivery a day ahead of  their need for their medication works best, then please let it be known to the rest more clearly on your website. I really approve and respect your business and I would hate for people to miss out on the quality you provide.

Went and was rudely treated when I parked in disability spot even with my placard - security treated me aggressively and disrespectfully!  Dispensary came highly recommended but was a total disappointment. I will never return or recommend.

This dispensary puts others to shame, it's gigantic in size and offers way more ammenties than your average cannabis club. This dispensary is very professional, they have excellent security and a top notch registration station that provides a very informative tour upon sign up. On the tour, you will see their activism area (Write a letter, get a free gram), the gift shop (clothing, smokeware, accessories), clone area, classrooms, and sales counter (Tons of different strains, edibles, and concentrates; available in a variety of strengths). If you come here, be sure to check out their class calendar, this dispensary offers yoga, Tai Chi, acupuncture, and grow classes for free.

Ordered on line and delivered the next day by friendly driver. Will be ordering again!

Make sure to exit embarcadero/fifth if you're driving on 880n and make a sharp left turn.. go straight and Harborside will be on your left hand side. I use to always take the wrong exit and ended up in the wrong street or direction. As far as customer service goes.. I've never experience bad customer service here at all. Everyone that works here is willing to help and answer all your questions. I think the only downside of it is, is the impatient customers in line so here's when the pick-up line comes in to play. Ordering and reserving online is the best thing to do if you plan on buying something here. Online menu also contains info about specific strains so most of your questions are answered. Pickup lines usually have a good flow and go quickly. I love how they have a cartridge bar aside from the regular check out. Very convenient if you plan on buying nothing else but cartridges or accessories. This place differs from the San Jose location as they don't have to waste time labeling your items like a pharmacy. You also don't need a special seal bag to carry out your oils or concentrates. I will def continue keep coming here for all my medicinal needs.

The friendliest club I've been to. Staff are friendly and place is so clean. De'Leon helped me out a ton and answered all of my questions. The wait was a while but totally worth it.

So it was my first time coming into the dispensary about two weeks ago when I was greeted by everyone in such a positive environment. Hannah (blonde with short hair) I believe was the one that gave me the tour of Haborside and was well informed about any questions I asked. I forgot to ask about the free classes but next time I go in I'll know for sure anyone there will be able to answer my questions. I went in line which was rather long for a Thursday but then again it was my first time so I don't know the standards. They have a express line for those that know what they want without hesitation which is great. I was helped at the counter by man named Ian A. that helped me throughout my purchase very well. Gave me brochures and talked me through what exactly I wanted which was CBD. Gave me great description about the dropper product he recommended and the different variations of it. Another employee named Alex A. jumped in and began recommending other similar products as well with such enthusiasm. One product both recommended was out of stock so I guess I missed my chance! Should've known better since this is the most popular dispensary in the state. They refill stocks all the time which is perfect. If I can rate higher out of 5 stars I would. This will be the only dispensary I'll ever go to. Great security, wonderful and passionate people every where I don't see there is any other choice

Harborside is a weed club for people who have recently discovered or rediscovered weed.  Very rarely will I see worthwhile deals, but aside from those few times every year, this review applies.  They have a huge, open, modern, beautiful sales area that reminds me of some high-end furniture store or a waiting room at a spa.  That aesthetic and the attendant feel is to what Harborside aspires.  Alas, inflated prices will only get you so far toward that end; service must also be first rate.  With regard to service, read on. I ordered online for pickup.  I received a text saying my order was ready.  I journeyed to the club.  There, I was told that though my order had been filled, it had been filled with something other than what I had ordered.  The guy tried to ring me up as he was telling me this.  So then, I asked, did he mean that he was giving me someone else's order? No no, this was my order... just someone else decided what's in it.  Oh... so then... MY order was NOT filled, correct?  Seeing as that's not my order.  Yeah.  Turns out they ran out of what I had ordered and decided to just put some random crap in there instead and only informed me of this after I had arrived and AS I WAS BEING RUNG UP.  Also, never was I sent any message informing me that they were out-- in fact, the only text said that my order had been filled-- the exact opposite of the truth!  Were that intentional, it would be fraud; as it is, it's just negligent apathy from the higher ups and incompetence from the staff. The owners of this place do not invest enough in the training of their employees to provide competent, truthful service.  The owners do not invest in an electronic system that it is timely and truthful.  In search of profit, they obviously care most about creating and maintaining a certain image-- in a word, bougie.  You DO NOT get what you pay for here-- unless you value that aesthetic.  Also, sometimes there have been absurdly long lines, like a wait time of over 30 minutes at a non-rush time.  There is no reason for this.  Go inside and you see that only a few registers are open.  Again, this is simply the result of incompetent management.  They could streamline it, but they don't give a isht.  Because ultimately they don't care about your time or your preferences, just your money.  A word on selection.  Many reviews say their selection is great.  Really? 5-8 strains is a great selection?  All for over $50?  I beg to differ.  Oh, did I mention it was overpriced?  The prices have to match the aesthetic, of course, or else the whole look would be thrown off.  To summarize: overpriced, deceitful, incompetent.  No one who knows about weed goes here.  So many better clubs out there.  The one-star reviews are accurate. AVOID.

Over the past six months I have visited a variety of dispensaries in the Bay Area. They all have pros and cons, but I continue to find myself coming back to Harborside time and again. Im always in a better mood after I visit harborside, and its not just because of the quality medicine. The professionalism, efficiency, and kindness I experience here is second to none.They offer a wide variety of quality products and the associates are well educated on the medicine they distribute. Mollie, Mitchell, and Dustin are a few of my favorite Budtenders to work with because they so are genuine, patient, and compassionate. This is the only dispensary I could ever need/want.

After my first visit to Harborside, I felt compelled to let others know how positive my experience was.  After a tour and orientation of the health center, I had the great fortune of ending up with Michelle and Christi, the duo behind the counter who took exceptional care of me.  They could not have been nicer and more patient, answering every question (sometimes twice!) and providing additional support and care.  Their positive demeanor and wealth of information left me feeling confident about my purchase and future visits to the center.  Thank you both and Harborside for a great welcome!

I'm pretty new to the world of medical marijuana (or, rather, marijuana at all), and went in to Harborside after both family and friends recommended that I check them out. I can see why, now! From the moment you go in (by the way, they have a parking lot. A definite plus), you know this isn't just another dispensary. It was my first time here today, and I was instantly greeted and directed on how to get set up as a new member. They quickly (maybe two minutes) got me through their rules and protocol, had me fill out a sheet of paperwork, and checked my ID. After that, they showed me around the facility on a brief new-member tour, which was actually super helpful, since it's a big place and there are a lot of people in there! Right from the get-go, everyone was pleasant and friendly. I loved the emphasis they made on being in a good, respectful attitude.  I was really impressed with how many ways they help out the community, like offering yoga, reiki, tai-chi, therapy, acupuncture-- It's definitely something I'm looking into in the future. They also have a station where you can sit down and write activism letters for the area and earn some credit for the store, which is an awesome way of encouraging people to take a part in their neighborhood. They showed me the express line, for if you know exactly what you want and just want to check out, and then the full-service line, which was for people like me with a lot of questions.  The space is clean, well-lit, and actually very attractive overall. I love their display cases, and there's even one you can look at while you're in the main line (there are also stations specifically for clones, picking up online orders, and some sort of supplement products I'll look into the next time I visit). The staff all look relaxed and casual but still very professional and upbeat-- These aren't some random folks prepared to just toss anything your way.After a fairly-short wait, I was matched up with Sally S., who couldn't have been more patient or thorough, and all this while being very pleasant. I told her from the start I had a /lot/ of questions, since the previous place I'd looked into had this "get in, get out" approach (and had recommended an edible for me, to even take twice the recommended dose, and just the regular single-dose was a horrific experience!!), and I wanted to get an understanding before I went further into this field of medicine, haha. She made me feel assured that we could take as long as I needed and that they wanted me to walk out feeling confident in my purchases and with the knowledge to make choices that were right for what I was looking for. I was chatting with her for what must have been nearly an hour, and now feel IMMENSELY more aware of what to look for! Anything from questions about strains, edibles, tinctures, reading labels, how to use products, and even explaining different types of vaporizers, she walked me through it and took care that I had a chance to digest it rather than throwing it all at me so I couldn't process all of the information. So, to Sally, thanks so much!  Sally also told me that they're very selective about their product and test it to make sure it's up to standard and quality, so when, for example, an edible says it's a certain ratio, you're getting what the label tells you. I really appreciate that, since edibles are hard enough to predict as it is!  I'll absolutely be returning to Harborside in the future-- Their customer service and knowledge is impeccable, I felt safe (they had a lot of security, but none of it was intimidating!), and nothing about it felt sketchy-- Quite the opposite, it's a very respectable dispensary, which does more than just serve as one!  As a side note, you get a complimentary gift for your first purchase, which is really nice of them. :)

- 1 Star for the long wait. I won't blame them entirely for this. Some people like to get to the register and act like they've never seen flowers before. Shooting a barrage of questions at the cashier when there is 20+ people in line.I&#39

Harborside Health Center made me feel so comfortable as a new patient. I have never used medical canibis or recreational for that matter in my life. I was intimidated at first but was greeted so warmly by the gentlemen outside, the gentleman that opened the door, the nice ladies that started my paper work & gave me a tour. I was soon at ease. I would like to give a specific shout out to Lynn who helped me decide what I needed. He spent so much time with me explaining every stupid question I had. Lynn was so patient & non-judgmental, helpful, understanding & all with a warm smile on his face! THANK YOU SO MUCH LYNN! I will be back.

SOME GOOD THINGS, SOME AREAS FOR IMPROVEMENT'NOTHER UPDATE: Went back to Harborside to pick up some shit I ordered over the phone:GOOD: There's an express line so I didn't have to wait all day in the regular line.BAD: Security guy in front checked my IDs and looked at me they way I imagine someone might if they were about to kill me. Holy shit, he was scary looking. BUT THEN: Front door guy opened the door for me and said "welcome back.UPDATE: a Harborside employee messaged me in response to this review and was very thankful for the feedback. This is good! SLOW LINE: I've only been to Harborside Health twice, today and around a year-and-a-half ago, with a friend who'd just gotten her card and wanted me to go with her. That first time, there was a line that took 15 or 20 minutes, which feels like a lot 'cause you're standing in a line that's mostly not moving. 'Course I'm spoiled by my regular place on Broadway, which, while lacking the breadth of HH's products and services, is fast fast fast.  SECURITY GUY LITTLE TOO COP-LIKE: When I visited HH today, I forgot that you're supposed to use the far side of the two-sided steps as you're walking in from the parking lot behind the office building next door. The entrance and exit are the same door, and when you naturally start up the "wrong" steps (i.e., the ones that are closest to you if you're coming from the far parking lot), the guy tells you to come in the other side, in the manner of all guys whose job it is to tell people that they're failing to follow some arbitrary rule.   SUGGESTION: Put up a sign that says "ENTER" with a big arrow and train security to say, "Right this way, sir/ma'am" instead of giving your customers shit simply for behaving in a rational manner. FRONT DESK GUY GOOD, BUT . . . I re-registered at the front desk 'cause I just got a new card. Pretty easy; feels a little intrusive, though. They take your card and license and scan them. I can see that they have to do this, but the HH experience feels vaguely police station/DMV/courthouse-esque. I asked front-desk guy if there were any times when the lines tended to be shorter. "No, it varies." Fair enough. He did tell me I can order online if I know what I want and then come in and pick up my order quickly at a special counter, and pointed me to it. COMMUNICATION PROBLEMS: I went to the Web-order pick-up counter and looked at a brochure about a line of branded liquid products while waiting for the guy ahead of me so I could talk to the employee there. When it was my turn I asked if there was a complete list of available products on the website, and I forget her exact answer, but it didn't make any sense at all, like when you ask someone a question and they assume you're actually trying to ask a different question and so they answer that question instead. Again, fair enough; I'm sure they get plenty of customers who don't communicate well for whatever reason, just like any other retail business. I told her that the front-desk guy said that this was the Web-order pick up counter and I wanted to know if the website has a complete list of every product HH offers. Turns out she had assumed that, because I happened to be standing in front of the special branded liquid product display and brochures, I was asking about that. Yikes. Communication problems appear to be a common thread at HH. Once we got that straightened out (and I stepped away from in front of the branded liquids), everything made more sense. She was very friendly. WEBSITE NEEDS OVERHAUL: HH has a very extensive website, reflecting all the stuff they sell, services they offer, rules, policies, and so on. I'm guessing that they've just kept adding to it over time as their business has grown and changed, when they really need to have it completely redesigned. CALL-IN HELP IS FIRST RATE: HH does have a phone help desk if you have problems with the site, and the woman I talked to was extremely pleasant, professional, and helpful. Yay! On the other hand, I wouldn't have needed to call if their website were more user-friendly. You have to scroll down a very long page to find what you're looking for, instead of choosing from well-designed menus. Plus, it's hard to register, choose UN + password. Good Web design is hard, I know, but I expected HH to have a better site.DELIVERY GUY WAS GREAT: The best part of today's HH experience was the delivery guy. He called within an hour of when I ordered online (mid-afternoon) and told me when he'd be here with my shit, within a 20-minute window! I didn't check the time he got here, but it seemed about right. Guy was very friendly and professional.  HH has done a great deal for the medical cannabis industry, and I give them big kudos for that. I'm sure it's not easy running this kind of business -- any business. Some things could definitely be improved, but their people do know their shit, I'll say that for them, and they're mostly very friendly.

I have to say the last two times I came in I saw Morgan (tallest guy with the beard) he is awesome, he has schooled me the last two times and definitely appreciate his recommendations. He is spot on!

Well this was a great place before the change at the first of the year , Dont know happened but it seems like they forgot what customer service is .

Once again a wonderful experience. Asha was extremely nice and helped me make a quick decision in the express line,thanx asha...

I was completely floored by the spectacular knowledge and service that Mollie gave me. She was at the cartridge counter and blew me away. She literally went out of her way for me. It is not always that way but she exudes customer service satisfaction. More like her please. Thank you very much Mollie!

Love this place! Big and clean. The employees are nice and helpful. Right off the freeway and easy to get to. Call in your orders and just pick it up.

Good stuff.Recommended.Sell out fast sometimes.Been here under ten times but always a good experience and most of the time I can't wait to go to this club. They have pretty much everything you need and more. Great clone selection as well.

I just had my first delivery experience with Harbourside and it was fantastic. Everything went as they said it would, delivery was on time, and the 2 guys who delivered were very nice. Thank you!!

I love that you can order on line and it's ready when you go to pick it up!Lemon bar...hella good. Chai tea and Mango Lassi drinks are the bombIt's easy to get carried away (pun intended) with the carmel popcorn!

Excellent service! I love the staff here, always friendly and knowledgeable about their products, whether I'm at the center or over the phone. Recently I called in and talked to Christina in the call center and she was magically my delivery person, so it was nice to have phone to door service and to meet the kind person who helped me with my order! I highly recommend patients to go to Harborside!

Great dispensary- they carry Kiva products in abundance. Morgan T is a great bud tender- he knows his stuff and was very helpful! He helped me find a prana product to help with my hand pain.

My first time experience here at Harborside was wonderful, I had never been into any kind of cannabis club before and I was nervous and didn't know where to go or what to do but thanks to the team over at Harborside I felt welcomed and I was surprised how nice they were because i'm only 18 and i expected the usual runaround because I look like a 12 year old but there was no funny business which i cannot express how thankful I am for their non-ageism there and I got everything I wanted and more, oh and a special shout-out to my new homegirl and first ever bud tender Michelle who hooked me up with a DELICIOUS brownie and was very insightful on my first trip. one last thing i cant stress enough how wonderful the atmosphere is there, it feels safe, to be who you are.

My wife visited the health center to prepare for an upcoming surgery to avoid/minimize the use of prescription drugs, e.g. OxyContin. A customer service representative and a nurse by trade, Mollie C., spent considerable time providing her with various options and making recommendations to cover her post surgery needs. My wife, when she left, Mollie had provided her with the correct product to cover all potential scenarios. She was totally impressed by Mollie C. and her desire to ensure that my wife had a minimal or pain free recovery.

This place is nice. Line wasn't bad, but sometimes it can get long but your inline with other stoners so everyone is nice . They pretty much have everything you need. And it's next to the freeway. No need for me to go anywhere else really.

I have to give a shoutout to Harborside and their impressive and professional employees! By far the best healthcare center we have been too. Our daughter suffers from seizures and has been striving a lot now that she is on Jayden's Juice, but it is also something insurance doesn't cover so for a stay at home mom it's not always easy to afford. Kelly has been wonderful and helpful, and on Friday with his help and Jessica's we were able to get two big bottles of Jayden's Juice and keep our daughter on CBD and seizure free. Thank you for all the help and great work that you all do.

Use to be top notch but since they've grown in size and hubris this is not the place to go. Higher prices than most other dispensaries , selection is OK but be prepared to shell out the bucks. Additionally prices shown do not reflect taxes and be prepared to bring bucks because otherwise you will be charged yet again another fee if you wish to use your debit card here. I'm pretty sure that's an encouragement to keep this a cash business here at this establishment,. You can probably figure out why if you think about it in terms of APRIL 15th. My recommendation is find a more user friendly dispensaries, this place is the equivalent of a big box store. There are many others in the immediate area check out weed maps.

My new favorite spot. My first time here & I found the staff to be very friendly & knowledgeable!  First timers get a quick tour & learn the lay of the land there.  You can even volunteer & get a credit towards product!!  Excellent, vast selection of everything you might be looking for.  And knowledgeable, friendly staff to answer ALL your questions.  Lynn was very patient with me & I didn't feel rushed or stupid asking what may be considered dumb questions!  I got there around 11:30 & parking lot was already pretty full, but goes quickly once inside.  Don't forget to check in!!

I have visited a few times over the last 4 years and have always been really happy with my purchases and how fast and friendly the staff is. But my visit on 5/30/18 was excellant. I had to move my car as I had parked in the wrong lot (I parked far away for exercise and had to move closer). But the line went quckly and the young gentleman that got my order was fantastic. Ian A is a very fine example of why I will continue to bring my business here. Ian informed me of a great special of the day, (my guess the reason for the overflowing parking lot), and gave me the wisdom discount. Thank you Ian A and Harborside.

Compassionate, knowledgeable, VERY clean and organized, with exceptional products!For those of us Baby Boomers and others with ailments, they have the medicine and bodywork to help us deal with day to day life!Thank you Harborside Health Center!

Worst customer service ever!!!!! Medication promised, not delivered! Sad! Not an organization that should be trusted by patients who rely on the word of their pharmacy. I ordered my medications. The rep assured me I would receive my order, but I was passed along from one voice message to another, until I realized it was a big waste of time. Their word MEANS NOTHING!!!!!!!!!!!!!!!!!!

Well-deserved reputation for top-notch top-shelf cannabis selection as well as the best-looking, friendliest, most knowledgeable bud-tenders in the wide wide world of weed (thanks, Jonathan!!)

I will continue to leave bad reviews til my original is posted and not blocked.

So, if you need some weed delivered sometime in the same month you've actually placed an order, this is not your place.  Selection ok, but once it literally took 6 hours to receive an order.  I figured it was an anomaly so gave it a few more tries, but was disappointed each time.  No ETA given, won't respond to emails, texts or phone calls to let you know your order will be delivered when they good and goddamn well feel like it and not a second before.  There's easier better ways to get a buzz.  Skip this joint.

I was referred by my BF to HHC, and I am so glad I have found this place. The business is well organized, and although busy while I was there, the staff was patient and knowledgeable. The guys at the clones counter were especially helpful; Alex was an angel, patiently answering my million questions.I can hardly wait to go back and check out some more of their great selection.Thanks, guys, you've made medicinal cannabis a legit business I can securely be a part of, without the creepiness or sketchy characters.

Being 420 weekend I was expecting to wait in line. I was shocked to see they only had three employees working the counter, and the line was over 80 people. The guy in front of me was obviously ill and would sit on the floor often, we waited in line for over an hour. Don't they make enough money to hire more people? They come across as this benevolent organization, they are not. This is good old fashion American Greed. I  will not spend any more money in this place ever again.

Completely not worth it.  Overpriced medicine, no compassion, ignorant staff.  Lots of reports of people getting diseased clones and moldy bud.  STAY FAR AWAY!Also, the owners do NOT support cannabis legalization bc that would mean they'd lose their meal ticket.   Give your business to other, far more compassionate clubs (which have better buds and better prices!)

I work mostly in the Seattle area so great stores are relatively easy to find there. Luckily I found this gem. I was provided incredible customer service by De'Leon. He was very patient with me and cover everything from letting me smell 4 packs and selecting the one I liked to telling me about store credits that I can redeem. Just from his service, I will definitely be back.

Great selection! Delivery is SO convenient. My driver was so courteous and waited even though I didn't hear my phone right away. Helpful, friendly, professional staff.

Comming thru town on our way to the city today and got the best budtender in the business (PAIGE)  to help pick some goodies out for the day.  she was super helpful, knowledgeable, had great suggestions. Harbor side is lucky to have her. I'll be requesting her from here on out. Thanks Paige!

This place was really great and was a great experience for my first time at a dispensary. You get there and there's security which makes the place feel more safe and legitimate. Then for first timers they have you fill out a sheet of paper and they give you a tour of the place and a little pamphlet about their policy and what not which you can show and get a free gift for. I went on a Saturday evening and it wasn't that bad of a wait. They have display cases of everything they offer so you can know what you want before hand. The lady at the counter was super nice, helpful, and attentive and struck up a friendly conversation with me. It was super clean and well lit and didn't give you a shady vibe. As I was leaving the check in ladies and security all said good bye to me and really made me feel welcomed. It was overall a super great experience and I got what I needed.

Cleve is a wonderful and knowledgeable budtender and wellness consultant I have talked to in a long time and I am grateful for harborside because I never would have Been enlightened by him!

Overpriced as hell but you definitely get what you pay for here.I've came a few times, mostly for the A++++ clones that they have. On two occasions I've purchased meds...but as I said... they are pricey. This is a top quality kind of establishment in every area of their business.On my first visit I thought they did a great job of welcoming me and explaining all their programs available. I think a lot of them are worth looking into. The staff is friendly and I think this is a prime example of how these types of clubs should be run.

I would like to say that Harborside put a lot more care and effort than anything ive seen to take care of this issue. The first time I called in there must have been some miscommunication but i got a call and email back and they really jus wanted to make things right.  Thank you Harborside.

I found Harborside by mistake, and what a great mistake it was! I went in for my first time and the check-in was super simple and fast. I had never been in a dispensary of that size, so I was impressed from the get go, but what really made the difference was Dustin's exemplary service. It was evident that I have NO idea what I am talking about and that I am new to cannabis use, so Dustin had his work cut out for him, but he was patient and incredibly helpful. Dustin helped me choose what was right for me and even covered the $3 difference when my order came out to $63 instead of 60. He was hilarious and friendly and I can only assume that all interactions at Harborside would be similar.

I placed an order yesterday over the phone requesting a delivery after 5:30 PM since I work, and I received a call today at around 12:30 from one your apathetic employees basically telling me that no one can make my delivery today only if I am available between 2 and 340. Your delivery process is so inconvenient and the process is very broken.  I am a quadriplegic who works, so between trying to coordinate my caregivers and work at the same time, I cannot wait for you guys for the entire day for a delivery.  I purposely requested to get off earlier today so I can be here for the delivery and not only did I not receive a delivery, I lost out on a few hours of work for which I desperately need the money. I understand that you guys are enormous with a lot of deliveries, but if you're really looking out for the benefit of your patients, especially patients like myself who are quadriplegics and have severe disabilities, you need to provide smaller windows for delivery times. More importantly, if you tell me that you're going to be my house tomorrow after 5: 30 then stick to your word because this is absolutely ridiculous! This is my first time and it's already been a nightmare. And I don't understand why I can't make an appointment a week or so ahead of time so you guys have plenty of time to schedule my delivery with a smaller delivery window than 1-7 PM. Furthermore, if you guys are so concerned and really care about your patients that have disabilities like you say you do, why don't you offer any discounts?  It disgusts me how much money you guys are making and you won't give any discounts to any people with severe disabilities like myself who cannot afford to spend $500 a month on edibles for my muscle spasms.  And please do not tell me that you guys cannot make money giving out discounts to people with severe disabilities or cancer.  You guys are like every other large corporation in my opinion, all you care about is your bottom line, i.e. MONEY, and the patients are secondary.  Your overall customer service is atrocious!You post on your website that you provide care packages for people that are on SSI, but it's some ridiculous application process which only opens up every three months, you have to provide bank statements or Social Security award letters (why in the world would I trust you with my Social Security number), and if you are lucky to be chosen they will provide you 1 gram a week.  What an absolute joke and you guys claim you care so much about your patients, or is it only the patients that have the most money?  Aren't you guys supposed to be the leaders in this industry, so where is the love for the people who really really really need this medicine. Shameful!

While at the counter today the worker there was really awkward acting to me, in a snobby manner he just proceeded to ask what I wanted, besides the free joint or edible and then opened his eyes really wide to show all the whites his eyes had to offer.. Told him my choices and he literally said, get what you want, it's just money to me. Who says that? I was not impressed with this guys responses..So I look through everything and had a hard time choosing and then during checkout this guy tried to rip me off seeing that I was a new member with the joint and paying more money than expected.It was just that one guy who had the bad service towards me that really made this experience not worth more than 1 star.. Everyone else there was nice, I guess I had the one guy who was put there to give me a hard time.

Had to take an item back for return for my mother, for whom I am a caregiver. Despite some slight account-linking issues, they managed to get my product returned and replaced in ten minutes with minimal trouble. Always good service.

Everyone is helpful and kind. You can tell Harborside is full of good people who genuinely care about your well being. Great medicine, and great staff! Thanks guys!!!!

If you like spending more money for the same quality, go here! Not concerned with customer satisfaction. I would suggest avoiding this place

I feel that harborside has lost its competitive edge since their services are widely found at other dispensaries. Nevertheless I am a loyal customer and will continue to return

I waited for forty years to be able to walk into a legal establishment and purchase cannabis.  Never in my wildest dreams did I ever imagine anything like Harborside.  I was greeted with warmth and professional courtesy.  The process was anything but intimidating.  The selection of medicine was amazing, and they offer a senior discount.  The counter staff person took their time with me, and the entire experience made me feel confident with my purchase.

Don't bother. Their website shopping menu doesn't load. I recommend using a more dependable dispensary such as Berkeley Patients Group (BPG). The products are about as extensive, the staff as knowledgeable, and they have a workable, order online website. Harborside - you should be on top of this.

By far my favorite club in the East Bay. I'm here probably every couple of weeks because of the variety of products they offer. From edibles, to bud, to vape cartridges, they really have everything you need. Not to mention you know it's of the highest quality. All the bud tenders are super friendly and helpful. The only complaint I have is sometimes the wait can be long, depending on the time of day. Other than that, I totally recommend this place!

This used to be a great place. One actually felt like the staff was professional and considerate of a patient's needs, until a few days ago. Prior to this particular incident there was a conflict between a sales rep and I over him not giving me 18 clone label tabs ( one for each clone purchased)  after spending over $300. As minor of an incident and request as this was, this was our first encounter and it was negative behind plastic clone labels that Harborside probably pays a half cent per unit for. So I bump into this rep 3 days ago I was in there trying to buy some MORE clones. Two other patients and myself were discussing pm and treatments, and this sales rep who I had the negative encounter with took it upon himself to interject and interrupt our conversation (leaving the patient who he was helping at the time) just to come bogaard into our conversation and (very rudely and aggressively started bashing everything I was talking about) cause an argument knowing what my reaction was going to be because of our last encounter. As a sales rep who's already had a negative experience with a customer you would think he would have enough professionalism to tell himself "hey man this guy and i don't get along, let me just stay out of his conversation and maintain my professionalism and just work with the patient who I am helping at the time" but instead he chose to accuse me of pushing illegal products in a very rude and condescending tone (mind you he knows who I am from our previous encounter) so he causes an argument and then goes and tells on me lies(saying I was threatening) mind you, I never threatened anyone,( I guess being black, 6'3" 230 of fitness intimidated the little guy)  to whoever manager he told and now I'm being banned from a spot that I've been going to longer than half the staff that's in there now has work there. This particular sales rep doesn't know what physical or mental health issues I may have to be approaching me starting trouble and it's amazing how this staff just band together to take a patient out simply because one sales rep lacks the professionalism to diffuse a situation and mind his own business and im not going to be Bullied by someone i could literally BEAT THE SNOT OUT OF! this is not a bash on The Harborside employee staff I've never had an incident in the years I've been a patient attending there except for this one particular individual and I can't believe it was handled the way it was. Personally if a patient came into my health center and I know he/she and I simply didn't get along, I would never involve myself in any conversation that the particular patient was involved in! BECAUSE we don't get along I would have had enough respect for my employer to just to maintain my professionalism and properly represent the company I'm working for and leave the PATIENT alone. If he sincerely felt that my opinion on the PM treatment was wrong there's a right and a wrong way to go about doing things I was the very next person in line why not wait until I leave and then tell that patient "hey I really didn't agree with the information you were being told blah blah blah" but to insult me and then falsely accuse me and then I get kicked out for defending myself? I wish they would have went and got a real manager like I asked for it maybe somebody older than their twenties who actually knows something about conflict resolution and right and wrong on the job site as opposed to just sticking by your  co-worker, with total disregard to right and wrong.

Jolene was a great help in placing my order yesterday. Harborside has a wide variety cannabis products. The staff is knowledgeable, very helpful, and prices a bit better than others.

this place in incredible. the flower selection, clone selection, FREE acupuncture/massage makes visiting Harborside Health center a 4 star experience that 5th star is for the extraordinary staff that make you feel at home. Alexandria A and Ian A made sure that i had exactly what I was looking for and sent me out the door with a smile on my face and some top shelf medicine in my pocket. Thanks Ian thanks Alexandria and thanks Harborside I've come out the shadows, and the light feels soooo good :)

On my last visit I was asked if I used Yelp and if  I would be willing to add a review. Considering what I have to say that might have been a mistake! 1. The product is about has good has any other place you can go, that said the price for high quality top shelf is about the same has any other at $60/1/8 but for lower quality sun grown stuff you can save an average of 10-15 and 1/8 by going somewhere else (Say any place in Berkeley!).2. Ordering online is great if you know what you want. Going in is great if you know what you want and want to spend the extra cash to "look Like" a doctors office or something like it! 3. THE PEOPLE ARE RUDE!4. Most of the people that work there are to stoned to give a dam about you (the patient) 5. The growing classes and other services are the best! If you are seeking knowledge  this is a great place and well worth the 5 star review. If it is weed you want ... go get somewhere else for cheaper and from nicer people! Thus the 2 star average review!

Been going there for years always top shelf quality. But really can use extra security or a way to manage the outside line faster.

Finally made it in to Harborside...what a treat! I've heard it can be crowded, and was prepared to wait in a long line. But at 3:30 (and end of the month), there was no line at all. The verification process, which can take me awhile, since I have a family doctor without a website, was very fast (maybe because my Dr is actually in Berkeley). The facility is light-filled, super-clean, attractive...and the vibe feels fresh and healthy. The retail area has a decent selection and lovely display of high-quality glass, papers, and books (there is a SICK book on glass, which next time I hope to buy). My friend used the bathroom, and said it was sparkling clean - how nice, since we had driven almost 90 miles from Sacramento.Daniel was our kind, low-key, and very knowledgeable budtender. He patiently and thoroughly answered our questions about the impressive selection of CBD products. The buds are displayed beautifully in glass dishes and top shelf logo jars, with lab results for thc/cbd/thca content posted. (It's nice to know that the medicine is tested for potency and pathogens.) I especially appreciate the Clean Green Certified product AND the Sun Grown top-shelf yumminess for $45/eighth. Prices for Kiva and Bhang chocolate bars were up to $5 each cheaper than I usually pay in Sacramento! I love sativas, which can be hard to find because they take longer to grow with lower yields. The trichome-encrusted, single-flower eighth of Red Congolese (landrace pure Sativa) that I was able to bring home blows me away! My only regret is that I couldn't take advantage of Harborside's remarkable clone selection.    Thank you, Harborside, for setting the standard in providing an amazing selection of high quality medicine. All the best to the kind staff and owners for their great and vitally needed work. Viva Harborside!

Gabby in the call center is the Best! So helpful and nice, always making my experience great!

I wasn't very impressed with this dispensary (as they called it). Ian was a nice guy and he gave me the tour, but that's about it.They sold pipes, bongs and vaporizers, but they didn't sell any vapes that filled inflation bags. Therefore, every one of their smoking and vaping accessories subjected the user to undo heat and burnt cilia.One of the strains labeled was mislabeled. It was clearly a sativa strain, but it was listed as an indica dominant hybrid. The budtender and I had a good laugh at the error.They claimed to have equipment that could measure potency levels. However, they were unable to tell me the ingredients in their Butter Brothers rice krispy and peanut butter cannabis edibles. They have no idea whether there is processed sugar, high fructose corn syrup or what in them. They didn't seem to particularly care, either.The lady working in the front (I didn't catch her name, but she was overweight with lots of freckles) was rude. She was short with me. Plus, after I finished doing a questionnaire for an hour, she made it clear that she could make me volunteer longer if she wanted, but she would let me off if I were to simply endorse an envelope to the president or the governor.Some of the buds they had looked dry and brown. Some were green and ok. Nothing jumped off the page at me.The clones looked healthy and were $12 each. I asked a few questions about them, but when it was clear I wasn't buying any, they hurried me along.This place is much smaller than I imagined. Since it is supposed to be the premiere collective in all of California, I thought it would be gigantic. However, there were only two rooms and one was an entrance room and one was the bud room. There wasn't much anything special about this place.Before I got here, I wanted to get the free acupuncture treatment. I thought that was really cool. However, once i got there and talked to the lady at the front, she made it clear that they were booked up for a very long time. In fact, the next available free acupuncture treatment was in October! I said no thanks.This collective was very average and there was nothing special about it whatsoever. Besides local law enforcement coming here and buying their meds (which is the only reason they're still around), I don't see any reason to go out of your way to come here.

I usually don't write reviews but I felt that this is very necessary. Today I came into harbor side and I was waiting in line. While I was waiting for my turn I was trying to read a sign that explained the countdown discounts until Christmas. As I'm looking at the sign Tom G. Called me out and told me I "needed to wait my turn and that I needed to back up." He said it so loud and rude that it was very embarrassing. He was so disrespectful, I literally had to compose myself because I was going to go off. He could have been more respectful and said it in a nicely manner but he didn't. Sadly this has ruined my experience and I won't be recommending this place in the future.

I moved to Oakland CA from Texas four years ago. I have major pain in my lower back from a deteriorating disk as a result of an injury when I was younger.  Doctors have prescribed many different types of pain killers over the last twenty years and as I get older I worry about damage to my kidneys and liver from these drugs. I wanted to use cannabis as a substitute. I have been so impressed with the professionalism and knowledge of the employees at Harborside. They take as much time as you need to get your questions answered and I've never felt rushed, even when the lines are long. They have taught me so much about the many ways of addressing and eliminating pain. From CBD drops to Expresso Beans to delicious edibles, Harborside has it all and everything is tested and marked so you know exactly what you are getting. And you can always depend on Harborside having the best products. Now with online ordering and in store pick up, it's a breeze. Harborside gets 5 stars from me.

Great people. Clean building. Great meds. But its fairly high priced at most concentrates at $50/gram or $25/.5 gram. Feels like they are catering more towards the tourist side of cannabis. Used to have full grams of supermelt for $35. Not everyone can afford an average $100 reciept. Would of given 5 stars if it was more affordable.

I had never been to a dispensary or collective before. For my first experience, it honestly couldn't have been better. The guy that helped me and my friends was so friendly, cracked jokes, was extremely patient, and very descriptive. He listened to everything we said, asked us lots of questions and answered all of ours. The tour was really cool. I have nothing to compare this place to, but I do hope everywhere is this awesome. The classes they have, the way you can earn money, the different health care things they offer that are not marijuana related, is overwhelming in the best way possible. I understand why the government wants to shut it down, because it's basically heaven on earth. I'm all for fighting to keep this place open, it is fantastic. I've never seen so many smiles in one work place. There was not one employee without a smile plastered across their face, and not because they were stoned. You could tell everyone truly enjoyed making a difference, and helping people in their search for health and sanity. I would recommend anyone to this place, especially new patients. I live 3 hrs from it, but I'll be back often.

Arrogant, condescending, less than knowledgable. I've tried this place several times, being that it is close to home. Every time, I am quite disappointed, and often for a different reason with each visit. First of all, these people are solely in it for the profit. Medicine is inconsistent in quality, often more harsh than not. Prices are insane-- cheapest 1/8th is $45 plus tax and quality is not comparable to other retailers. I'm often met with an 'I'm too busy' type of demeanor. The budtenders give advice like-- "I don't know, this one gets me really high." I've been assumed to know nothing about this industry, however I worked in it for over 5 years. Completely unprofessional. I would not recommend to anyone, not even for convenience.

I was very leery of going to a Cannabis Dispensary, especially in Oakland (no offense) but I spoke with them and they sounded pretty cool so I drove in from home, only a 15-minute drive. I was instantly blown away by the professionalism and organization from the moment I entered till the time I left. I was given so much info on my first visit, everyone was helpful and I spent quite a bit of time at the info counter figuring out what I wanted and needed for my pain management. Ian was amazing, so patient and kind. The products were expensive, I got the P1 and the P4 tinctures and a few edibles. I had a lot of problems with the Prana tincture bottles and have been in touch with the company about them. I spent a total of $160 on the 2 small bottles and half the time they would not open, so I would be in pain in the middle of the night and pissed off which made the pain worse! Prana apologized and informed me they are working on new packaging for the tinctures. Just be warned, amazing product but expensive as hell with crappy packaging. I am ONLY taking one star away due to my horrible experience with the Prana bottles.

After placing an express delivery order and experiencing multiple probs with its web site,  terrible customer service and lack of communication, and no-showing on my delivery, I'll take my business elsewhere. Seriously, how can these places be so flaky and have a don't-give-a-shit attitude and still expect to remain in business with all the competition and legalization?

When people think about dispensaries, I don't think they ever would imagine this! My first time in here I felt like a kid in a candy store! Everything is super clean and well lit, the staff is friendly, and they are very organized. This has everything, including rare strains that I can't find anywhere else! Shout out to Thomas who helped me out on my last visit! :)

I was a first time customer and got great help from Alexandra. They didn't have my original choice and she brought out some suggestions that were similar to what I was looking for. She should be employee of the month for her great service

Most professional dispensary I have visited. High volume means fresh product. Very knowledgeable bud tenders. Great deal on their proprietary vape pens with the best guarantee. A safe, clean, friendly atmosphere to bring newbies.

I'm a first timer at Harborside. I couldn't be happier with the entire experience. The employees were professional, polite, knew their products, and there was always someone walking around asking if you had questions. Great diversity of products and fast efficient service. I'll be back for sure. No need to go anywhere else.

Professional, aware and organized.I believe that the Earth will always be a better healer than the Pharmaceutical industry will ever be, and I fully endorse Cannabis as a healing agent.  Harborside Health Center is truly a beacon of hope with its efforts to bring the NECESSARY medicine of so many people to them in an organized and relaxed way.Of the dozen or so times that I have been there, I have been met with compassionate, empathetic people who just want to do the right thing.  The lines can be long, but at least you know you are going to get the very best.  A good sized video screen displays the days wares so you have a good idea of what's offered.  The people behind the counter are helpful, honest and enthusiastic and you can stay there as long as you want to ask as many questions as you want so don't be scared: they want to help!!Harborside has recently been the target of the Federal Government's obscene crackdown on dispensaries in California but has persevered.  As of this writing, the doors are still open seven days a week.  Please get yourself legal and show your support!

Best place for meds super friendly laid back curteous staff always feel like I'm right at home here!

Had a very bad costumer service experience at the front desk today. To make a long story short something happen with my accunture appointment and i waited 35 minutes from when i first arrived. i went to the front desk and the woman i felt  assisting me blew me off to deal with it myself because she needed to check in the people arriving after me. First time ever since i've been going to the oakland location. Not a good day there. Oh and i left with out my long lusted accupunture with added stress. Again not a good day there!

I really appreciated the WONDERFUL assistance from Budtender, Mollie C. She spent the time to answer all my questions and supply me with the meds that I needed.I can see that other YELPERS have some complaints with Harborside. I understand this, BUTyou should all consider that Harborside has been one of the FEW,  OUT FRONT, VOCAL Leadersfor a long time in the FIGHT to access and legalize our meds.They may not be perfect, but they have been one of the most important forces in our long battle to legalize, and  should be RESPECTED for what they have done and WILL DO for all of us....Although I rarely go there, I will always be proud to shop there.

I love this place! But the line is quite long at times. Busy means its a good business.  Exspress line is cool too! They inform you on everything and give out reciepts with points for discounts. They got it together!

I went to this place for the first time to buy some clones. They have 6or7 cash register at the clone section with only 2 people working.  Super rude people Working behind the counter. The other dude with a hat and beard was behind the counter and just chillin making empty boxes.  for 20 minutes he was just looking at me while making those boxes. Then he came like I killed his parents , shook his head means come over here, what do you want. I asked him just one question about a strain and 1 sec later he got so mad and crazy like NO I DON'T ANSWER THIS QUESTION. I said I thought becuz you sell CLONE AND SEED in a DISPENSARY , you might have some knowledge about it. then he repeat again NO I DON'T ANSWER QUESTIONS. I thought he's gonna pull a gun out or something and shoot me so I said calm down calm down I'm not here to fight. I got the clones, by the time I was going to pay , I told him it's my first time here, man he changed 360 degrees, he got so nice and kind. But I should let you know that it was my first and last time at this place.

Been here twice and first time no problems everyone was nice and courteous. This last time lady in the front had nothing but attitude towards me for absolutely nothing makes me now look for another place just because of her

I am so happy and relieved that Harborside is in Northern California!What a blessing~ They are always helpful on the phone, delivery is prompt, andeveryone has been friendly and patient when I've tried to select the right meds/dosesfor my ailing Mom!  It was such a struggle trying to find specific product to help with her lung cancer; from filling out forms, wrong cbd/thc percentages, to stores shutting down.  You all are  a huge help to our community~Thank you SO much! Alex J...awesome delivery guy..You rock!

Happy Holidays my ass. They advertised a "discount" on one product per day from their Oakland location. First of all, the website has NEVER worked and requires me to "re-register" every time but I continue to order from them because I think this is a reputable company. Well, forget about the fact that they ignored my concerns when the website doesn't work (and, mind you, this is probably a very profitable company), to which they responded, "bummer, man, that's a bummer" (this was a MANAGER). To conclude this review, they would not honor the "discount" advertised because I could not accept my delivery on the following day (Thursday) and instead requested a Friday delivery. The ad DOES NOT SAY that the product had to be delivered to accept this "gift" from the company, it says it has to be ORDERED on the particular day. At any rate, all around consistent average service in an industry where competitors abound. I will be exploring for a new place to procure the things I want to purchase from a dispensary. From a business that appreciates my patronage - obviously Harborside is large enough that they don't care if a client stays or goes.

This was my first experience with using a dispensary after getting my Cannabis Card and it couldn't have been more pleasant.The staff was helpful and friendly, and highly efficient at their jobs.

This place is so f'n wack. Its been wack and continues its wackness 8x years since i first went here. Today was the worst they've ever been. I get email that they have a sale going on. I thought, shoot... do i wanna risk driving hella deep in traffic?? No, better put my item on hold so i can do the pick up thing i saw last time i went (waited in line for 45 mins to make a 60 second purchase). I go and jump thru all the hoops and im golden. At this point, its been 10x mins since i got the email announcing the sale. When i go to put said item on hold, it manages to vanish from the menu!!! A whopping 10 mins after they sent the email!!! Sooo, i made the mistake of trying to get these clowns on the phone. I wait FORTY FIVE minutes on hold!!! Only to be hung up on. Dude...really??? Dumbass Harborside screws me AGAIN!!! Steve and his lame ass porkpie hat...and his brain-fried homie who wears a wedding dress can go kick rocks!!! You guys have been in this long enuf to know how to run a shop. Don't bait and switch the people who have made you rich as shit. Don't get so full on ur own bullshit that u can't deliver what u promise. And jeeeesus christ...learn how to PICK UP A PHONE!!! I mean, how hard could that possibly be?? Outsource that shit to India if you can't pick up!!! You pay for everything else (cough cough Oakland City Council cough cough).... im taking my money to someone who deserves it. These delivery services are bending over to get my biz so im gonna call one of them. They actually have the stuff that they advertise...imagine that!! What a concept!!! Omg...they actually ANSWER THE PHONE TOO!!!  Screw you H'side...  oh, have a set and leave this up on Yelp. Don't have it burried, people should know what to expect if they are calling you guys.

Quick update, I received a response some time ago (not sure if it's viewable to all) and I think it calls for at least a "neutral" ranking (or perhaps I will eventually delete it because I'm not sure of the usefulness of it). Ultimately, I think if one is considering this service, it's best if they go in and see if it's a fit. It sounds like there are a lot of satisfied customers, and I don't want to dissuade anyone, I just wanted to give an opinion. This could well be a great place, only you will know once you venture in...

Harborside is a great establishment catered to those who are in need of medicinal cannabis. Unlike most of the clubs in the area, Harborside defines professionalism in a new manner. They offer many programs to properly inform and teach patients how to effectively utilize their medicine to cope with their needs, as well as providing cost-free cultivation classes and care packages for those who are financially incapable of purchasing their medicine. This club truly provides a safe and educational environment suited for those who use medicinal cannabis.I would truly love to give this establishment five stars, but their prices are still considerably steep. Quality is guaranteed for the price you pay, so if you're willing to spend twenty a gram or sixty-five an eighth (top shelf), I would definitely recommend this place.

Looking forward to the day marijuana is totally legalized. This place is disgustingly expensive. Great tor those NOT on SS Disability.Perfect for the independently wealthy, or trust-fund babies. I have no idea how one would go about being able to afford quality medicine from here. I notice that the majority of reviews for Harborside don't touch the $ issue, a lot of raving about how great the staff is. The word "entrepeneur" seems bandied about.I genuinely wish you the best of luck, I know how difficult it is to actually make enough to stay in this business. Will they still be here 10 years from now? Only time, and customer reviews, will tell.

Overpriced.  There are many other spots in Oakland that have better products and prices. This is the last place I would go to of you're on a budget.

Terribly disappointed with the call center at Harborside. The gentleman I spoke with was of no help in anyway and I was disappointed with how the telephone call was handled. At this point, I'm not impressed with the service provided and will have to look elsewhere for a quality dispensary.

Friendly staff, very helpful and accommodating, excellent Excellent clones and easy access of freeway

I was standing in line to get medicine when they said it would be about 30 minutes. I took out my phone to yelp and they told me to put it away. Nowhere near top quality bud for expensive prices. How can they charge so much for low grade when most places have high grade due to harvest for cheap? They seriously need to rethink their waiting strategy and the policy about no phones needs to be revisited. If someone is yelping or playing a video game that isn't bothering anyone, how does that cause problems? If you're forcing patients to wait, you need to give them something to do.There are far better, less crowded, and higher quality shops around. In this economy, they can't afford to be this lame - or maybe they can with all the sheeple standing in line there. In the 30 minutes I would have waited had I stayed there, I drove to a better shop with nicer people and got myself my medicine. Also, if you are looking for the highest quality bud in the bay, try Buddy's, in San Jose. They only stock "epic" grade and nothing else. After getting spoiled by the quality, appearance and smell of the medicine at Buddy's, Harborside was nothing but a letdown. You could hardly smell their 'best' stuff and it was dry and crumbly looking, not the kind of thing I'd want for that much money. This was my first time and I walked out without buying anything. I will seriously need to be convinced to come back here. Maybe it was a bad day and they'll have better bud next time, but I can't be so sure there will be a next time with better bud and better customer service elsewhere.Oh, I wrote this at Buddy's, where they don't care if you take out their phone and write a review of the place.

Honestly I have a hard time reading some of these reviews. Harborside is hands-down the most professional, clean, well-run dispensary I've seen, and I've seen a LOT of dispensaries.The staff seem to be kept up on strains and types although I heard a young woman mention she is "sober" which I found belittling, as if as a cannabis consumer I am equated to a drunk, the place is great.I appreciate the access to such a nice display of cannabis, products, and clones. I found my time there to be pleasant and I felt like I was in a place that fully respects the healing benefits of cannabis like I have been shouting for so many years.  This is not your typical shady shop. There are many. This is a healing shop designed as a not-for-profit organization.Little known is how Harborside redirects proceeds back to patients in the form of free healing therapies and treatments.Try them out. If you're as discerning as I am you will find this is the shop that raises the bar and shows how a shop should be run.

After watching Weed Wars, I had to give this place a try. I drove all the way from Sacramento and waited in line for 30 minutes to get to the counter.I informed the clerk that I was not only new to Harborside, but I was a novice to marijuana. He wasn't very informative and I felt rushed. I was probably only at the counter for a minute or two before I felt that my time was up.I tried to explain what I was looking for and asked for recommendations. I purchased his recommendation (no new patient bonus) and left.The quality of the bud was not what I was expecting for "top shelf". It was on par to low or mid quality bud that I've gotten here inn Sacramento. Not worth the price. Not worth the gas. Not worth the money.

I can tell you about a bad experience at Harborside.  On my first time there, I parked in the wrong lot (no signs) and was told to move, even though it was my first time, and I told them I wasn't going to be that long.  I moved my car, and again they said it was their policy as I was going in.  I said I really didn't give a shit.  I had moved my car, and as a first time CUSTOMER, I thought they should have let it go.  The guy then told me I couldn't go in because I used profanity, and was welcomed to visit again another time.  I said that wasn't going to happen now, and he smiled, laughed, said he didn't care, and told me to watch them on Discovery channel as they are getting their own show.  For a place go where people who are ill and in pain to get medicine- I'm amazed at the way they treated someone who was in pain from driving over and having to walk to move the car.  It seemed more like a power trip than a way to maintain order.  I would call and complain but this place seems to think they are the only place to get weed in the area, so what good would that do.  Cafe Blue Sky has much friendlier staff with better parking and good green.  They loved me up after this crap, and have a customer for life.

I really like the extra services on offer -- like the hypnosis class. But here's a BIG tip for the owners: Hand out numbers so that people won't have to stand in line.  I have painful knees and having to stand for over ten minutes max is excruciating for me.  Don't make it like a Disneyland-on-a-busy-day ordeal.  Just put in some benches and a number system -- like the Post Office does.  Please.Some nice employee helped me to the head of the line, but still...other customers are bound to be resentful when they see people jump the que.Loved the DocGreen Therapeutic Healing Cream, BTW.

Seriously all this place is is hype... From the decor that's completely commercialized... The staff well that if there not checking you in, taking your money or showing you around... they don't Evan realize your there... they are rude and WAY!!! over priced... The display case did not have the same things in it that the cases did... and we were over all not happy nor satisfied with the product we recieved.. Went down the road for 3x the selection nice people that gave us cupcakes,donuts ,fruit ,coffee,water &tea... and a cheaper price... oh we also recieved a first time customer gram of top shelf.. sorry guys you totally dropped the ball. Be happy I'm not your secret shopper

Came in as a first time patient, I can tell from the get go that they really care about their patients. Came in on a Saturday night, and had a young lady gave me a tour. Very detailed which I appreciate since I have so many questions. The product and selection were amazing and many options to choose from. Unfortunately I would have gave it two more stars if my bud tender actually tried to look happy to help me out at all. He looked more interested in getting out than answering my question. I picked out what he recommended since he said their was a sale going on that I would receive 5$ off my top shelf eighth. That sold me right there. As I leave I check the receipt and realized he never gave me my 5 $ off. Shame.. Medicine is top quality but hopefully you get someone who is more than welcome to help you out! I'll post a picture of the receipt later

This is for the DELIVERY ONLY! I live in San Jose, deliveries are brought from Oakland, instead of the dispensary in San Jose. The delivery guys have explained that orders are a centralized process, which is fine, I just feel a bit bad that they have to drive all the way down here. At any rate, I've had several deliveries, all carried out by different guys, who were ALL courteous, nice and made sure I had the correct order before they left. I got a preroll as a first time gift. Common sense folks, put in your orders early or wait until the next day! That goes for any delivery service, except pizza. Or Amish guys if you're out in Pennsyltucky! Seriously though, I've never had an issue with deliveries. Someone will call you the day of the delivery to confirm a short window, usually an hour with ample notice. The only "meh" part is their current method of accepted payment, which is CASH. Before, you could pay online with a card. Not really a big deal, just be sure to get cash out if you're not a cash carrier. Be sure to tip them. Not mandatory, but it's deserved. :)

Harborside  is leading the way for recreational marijuana and not medicinal marijuana thus creating a market that leaves medicinal users sucking the hind tit.  I and many other medicinal users of marijuana cannot afford the 35% tax.  Just because fucking drug addicts need pot and California sees a gold mine as does Harborside means people on disability either have to go without their medication or go without food, remember marijuana is a medication for me not a recreational drug habit.  The owners of Harborside do not care about the people who are suffering from cancer, aids, or any other debilitating disease and need medicinal marijuana.  As Mr. Garrison from South Park say's fuckem' all fuckem all to death.

I have been to many dispensaries in the LA area and in the Bay area and this is the best dispensary that I have EVER been to. The staff is hella nice and resourceful. They know their stuff. They know what is going on politically with medical marijuana and encourage people to get involved. They give back to their patients by offering FREE accupuncture, yoga, chiropracter, growing classes and much more. You can also donate your time for free medicine!! Great idea!! They have a huge and great selection and their meds have been tested for safety and for potency. They also have a wide selection of edibles and other items.They have a frequent buyer card and an app for your smart phone so you can save some money when you come. Who doesn't love a deal???They are open 7 days a week and are very convenient. There can be long lines, but they do try to move the line as quickly as possible.

This is what all medical marijuana places should strive to be! By far the most compassionate group of people and pricing/selection is unmatched! Quality from here as you would expect is top notch! Hopefully will have the chance to come back and visit again! Great job Harborside!!!

Harborside is basically a Joke. They have made so much money since their sketchy origins its hard for them to maintain any realistic perspective.It is true that they have a big selection with two or three top shelf flowers that are really, really good. Concentrates as well in addition to every other consumable cannabis retail product available; they're even the Wal-Mart of clones with their varying quality and larger profit margin than other collectives.Everything is overpriced as a rule. Tax is not included. Expect to pay $65 for something that's $55 anywhere else. This might be HS' main drawback given how arrogant the staff can act. Don't expect to bring you're drink into the place; they have hemp floors. Please.There's a lot of good product but a lot of inferior mixed in. Many of their flowers have bananas (intersex male stamens that release pollen and seed the flowers=usually poorly grown). They have some awesome budtenders that are totally knowledgeable and enjoy helping you find what you'll really enjoy.Unfortunately, this seems to be despite the actual management of the business. Either because they hire friends and relatives or just can't manage the people they have interacting with customers, I don't know.One budtender there smokes so much Purple Stupid that he can't stay with you for three seconds. He doesn't make any eye contact, listen to you or pay attention. If he sees a dog outside the window you can be sure he's just forgotten everything you told him since you were there. His short term memory really doesn't last three seconds. He brings back the wrong samples (that he suggested!) and will literally do this two or three times in a row.I contacted Harborside about the issue after a combined 5 negative experiences with myself and a trusted friend. They assured me they were looking into it but the next time I visited he was there again. I waited for someone else.Regarding HS staff: in general they're pretty nice people but can be pretty rude due in part to their always apparent disorganization (or overuse of Purple Hash Oil on top of their Grandaddy Purple Morning Mega-Blunt).I once made it all the way to their back room-on legitimate grounds - but without ever having to show any ID until I alerted them. That's a serious procedural error on their part and they're lucky I was raised honest.OVERALL-Check them out and then visit their antithesis - Berkeley Patients  Care Collective (PCC) near UCB (see my review). *I am not involved with PCC in any capacity other than a patient, exactly like Harborside.

I always leave harborside feeling I got good value for my money . All the employees are helpful especially Deleon . That young man knows his meds and how to help you make the best decisions. There hole atmosphere makes you feel like you are in the right place to get your meds . Great Job Deleon thanks again .

I have been coming to harborside for years now, I like the way the establishment looks, clean and welcoming....I have been dissapointed with some of the products they have carried in the past but this incident is far beyond what i consider acceptable and actually made me quite irate at the time.I went in a few days ago to buy some edibles for myself, picked out a few favorites of mine and a few new ones...one was recommended by the budtender, a stroopwaffle, caramel infused with cannabis butter sandwiched between two cinnamon waffle wafers, sound good right? WRONGupon first bite of this thing I could taste something was not right, it didnt taste appealing at all, I couldnt figure out if the caramel was burnt or if it was an overdose of cinnamon that was making my face cringe...after spitting out that bite and trying another section I came to realize that this edible was made with some nasty hash oil and that was this weird spicy taste that was making this edible unbearable. I looked back to the wrapper as I was sure i checked the ingredients before buying and sure enough says cannabutter like I thought...SO what we have here is another case of an edible company using who knows what kind of solvent extracted hash oil in a medical edible BUT claiming they are using cannabutter....which really REALLY pisses me off....there are patients like myself with compromised immune and digestive  systems that with a minuscule amount of any kind of solvent or chemical contaminant makes them sick and can have a VERY negative impact on them....and for harborside of all dispensaries  to be vending this garbage really irritates me because that is the reason i goto harborside, for QUALITY  CONTROL, and it seems like they have none anymore, nor compassion...when I went in to bring this to their attention I was treated like I didnt know what I was talking about and was assured that since they know the vendors it is for sure cannabutter in the edible, BULLSHIT, sorry to say harborside but whoever vended these stroopwaffles to you just played you for a fool OR your buyer for edibles is a complete moron, THERE IS NO DOUBT IN MY MIND THIS IS MADE WITH HASH OIL I CAN TASTE IT! I have made many edibles before with all different types of concentrates and I know what cannabutter caramel tastes like versus caramel made with sugar,water and hash oil.anyways just wanted to inform everyone that harborside doesnt enforce edible quality control and they dont give a shit if you have a problem with the poisonous edibles they are stocking on their shelves(stroopwaffle in this case)and for all you people wondering why im tripping off hash oil being in my edibles, read this:blogs.westword.com/lates…EDIT:bho products can work great for some people if GOOD bho is used, me personally among other people are not comfortable with the chemical aspect of the extraction, after all it is a petroleum product(butane/propane) so for the people with compromised immune systems/ digestive systems using flowers infused with butter makes all the difference...hash oil can be quite too much for the regular person(high/digestive) as well, im not complaining about strong doses but some people do not like to be soaring high from bho edibles, ive met handful of people that attest to that.and after contacting the edible maker as well, the response was indeed that they use hash oil(in this case they claim food grade ETOH...yeah right) in their product and do not list it...."Indead, we do use canna butter, butter infused with hash oil. Canna is a broad term used to describe cannabis. Our oil is professionally made in a lab setting with food grade etoh", this is BULLSHIT they need to list they are using a concentrate...i mean why wouldnt they? especially if it is professionally made in a lab hah...sure doesnt taste like lab grade hash oil more like fan leaf bho, absolutely disgusting.etoh = ethanol, which can be a petroleum byproduct depending on where they are getting the ethanol from, even the highest grade food ethanol will have trace amounts of benzene in it, and as you all know benzene is not good for you at all, a known carcinogen! so how does it make any sense at all to use this benzene laden ethanol hash oil in a MEDICAL edible?!'Using oil gives us better mobilit/accuracy in dosing and and is more consistent."they mentioned it was easier to dose, well quit taking the easy way out, imho coming from a patient point of view id much rather support a company using organic methods and striving to ensure safe methods are being used when it comes down to consuming edibles and pay a slight amount more for you to take your time figuring out dosing, it isnt that hard and its a bullshit excuse as dosing is different for EVERYONE based on tolerance and pain levels.bottom line is I wouldnt smoke the nasty hash oil they are using in their edibles then why would ingesting it be any different.

MED QUALITY!!.........  Ive been buying my clones here for years now.... On my last visit I got some flowers which i have never done before mostly because i work at a Dispensary in vallejo already so i usually get my flowers at work.......Anyways i was expecting the flowers to be of better quality since they lab test and have micro scopes on site and claim to only except flowers of the highest quality etc etc all the stuff that we  dont have or do at the club i work at... However I didnt find the flowers to be of any better quality then i can get here in vallejo...... And when you factor in the high price it just dosent add up really..The staff is always friendly to me and the place is clean and comfortable to be in....My only concern really is again the Qaulity of the meds and the high price they charge for them........ Ill still come back for the clones but i dont think ill ever pay 17 bucks a gram for there "top shelf" again............... I dont know why they have all these bad reviews about the staff becasue there staff seems more professional then most clubs around ive been too...... Once they get there Qaulity back under control i think it would be atleat a 4star club.....

I would love to say aldiene at the front desk is so nice and helpful i will alway go there.best place in town id say

I love this place and they always  take care of me when I do my online orders. Even if the website says they don't have an item, they usually do and the associate always checks for me, except today Eddie the associate said I had to get back in another line to see if they have the item I wanted. I've been told from multiple associates to ask if they have an item so I don't have to wait in another line. I wasn't happy when I left, I wanted to purchase more items but wasnt going to wait in more lines when I've received amazing customer service before. It's disappointing to not receive the same customer service from all staff members!!!

I feel terrible for anyone who has had a bad experience here. I can't even begin to understand how anyone could have a bad experience at Harborside. Every employee is dedicated and  most of them have compassion oozing out of their pores.Everyone who complains about the price, keep in mind all the FREE services they offer. Free chiropractic services, free cannabis growing lessons, free hypnotherapy! Not to mention the fact that they test their cannabis for things you shouldn't be putting in your body and their THC and BCD content levels.PEOPLE LOVE HARBORSIDE. Be prepared for a lengthy wait if you're purchasing flowers.I LOVE HARBORSIDE.

Wouldn't let me in because I didn't want to register with their database.  NOT close to public transportation at ALL.

These guys are great, very knowledgeable and friendly. Their clone selection is very good, though it would be nice to see more CBD strains available. Great edible selection as well.

Harborside feels very secure...good security at the door, and quick check-in at the front desk. Harborside also has many stations from which to buy, so the wait is never too long even during peak hours.My criticism is that their product has been consistently inferior, and consistently expensive.I thought I was the problem...but through research I've found that other clubs have greater quality for lower prices.

Overrated.For all the talk they give about CBD, the person who helped me had no idea about it. I brought a big list and all they had was the same couple edibles you can get anywhere. Sparc, in SF, is way better. Shorter lines, better vibe, and more knowledgeable employees.

If your both a stoner and an entrepreneur, this place is for you! Selection is crazy. Very good prices on oils and concentrates, at least compared to places in SF.

Redemption! I have to say the staff has made up for the last issues. I love their new patient rewards program so I don't have to wait until I reach a certain threshold to redeem your savings.

The workers here are usually always really nice. They have a nice VARIETY of strains to choose from..but their weed is almost ALWAYS dry and most definitely overpriced. I'm sorry but why is a $60 eighth dry and/or stemmy as hell?I dig the vibe and look of the store. But it's very "business" oriented. All their weed is prepackaged and not weighed in front of you. You can't call and ask about products. I've called simply asking if they had any hlt brownies in stock (because smoking would be too harsh on my throat at the time and that's the only edibles they carry that I like) and the lady said "We can't discuss product information over the phone", but apparently they can list strains and prices via twitter???). Sorry I didn't know you liked wasting customers time and gas money driving to your dispensary only to find out you DIDN'T have a product where you could've simply answered yes or no and saved all the hassle. TIP: 1.Please don't be fooled by prices (as I have been) either!!! A $60 strain is not necessarily better than a $40. I've gotten $60 eighths that barely did shit (not always but it's def. happened) and cheaper strains that have been some of the best product that they carried.2. TRY THE BANANA, it is amazing! Taste, high, smell and was the only strain I've bought here that wasn't dry (both times as well)3. Don't always go for employee recommendation, almost every time I do I end up with something shitty (they're just trying to get rid of it). Some employees are really helpful and know what they're talking about...others not so much. There are a lot of things I'd like to see this place change (but they probably never will) but don't get me wrong, the people here are extremely nice and they do have good products. Not the best club in the bay (I believe that one goes to Grass Roots), but it's closer and convenient for a quick gram or an edible.

Since my first review is already hidden, decided to post it again. It was my first time here all the way from Sacramento and my brother who was in there with me gets different deals than me because all the bud tenders are saying different things. After being told by the kind guy walking around that ALL Harborside extracts were buy one get one for a penny I Tried buying 1  75$ Harborside extract to get the next for a penny and 1 cheap 20$ Harborside extract to get another one for a penny,  only to be told by Sasha and Gaia that I'd only be getting the cheap ones for a penny and have to pay for the 2 75 dollar ones. But somehow my brother asks for the same exact thing from a different budtender at the same exact time and he gets one of the  75 dollar onesfor a penny. So we end up walking out at the same time with a completely different amount than each other because I got worked by my budtender because she had no idea what she was talking about  and my bro  didn't. So  pissed man.. please make sure your budtenders are on the same page.

Personally I think this place is overrated. I feel like the only reason why people even give this place the time of day is because of the hype. Monkey see monkey do. The bay area is full of monkeys! This place is always crowded when I come. I'm never cheap but I feel like the quality doesn't match the price.

I have a painful nerve condition and I am looking for pain relief that is not Ibuprofen because it gives me pre-ulcer conditions in my stomach, Tylenol is not enough, and narcotics make me feel really funny/sleepy. I am going for the high CBD meds that are high on pain killing and low on psychoactive effect.I appreciate that Harborside tests all of their meds and publishes the results on both their website menu and iPhone mobile app. That makes it easy to decide instead of getting overwhelmed by the choices once you get in there. Added bonus is that they are right by my office.

My brother is the customer, but I drive him to Harborside and see what goes on (though I can't go into the facility). Great security and organization from the moment you pull in to you get into the facility. Once you have your documentation in order the buying process goes quickly and while the prices aren't the lowest, the selection and quality are top notch. Sure is a lot better than the old days of walking down Market Street...

Went there today for the first time and everyone was so nice and helpful and had lots of patience since I am a beginner.   I was there asking about medical edibles and they taught me so much and have a huge selection.  I would highly suggest this place and great location.

Harborside is definitely one the best clubs in the bay area. It's definitely my favorite club, hands down. Here's why: -great quality medicine. Everything I've sampled from Harborside has been potent, and they offer at least 20 different strands at a time, and the switch up their stock every couple of weeks. -service is excellent. Sure, there are a couple budtenders here that I don't instantly click with, but for the most part, the staff is really friendly and knowledgeable. If you're not sure what to get, they'll always point you in the right direction. -the space is professional. It's spacious, bright, and clean. -it's a little pricey, but not by any means expensive. Their grams range from $15 to $17, while their eighths go for $45-$60. Not the cheapest, and they can't weigh it out in front of you (so no hookups), but there's usually a little extra in the bag anyway, so it's definitely worth the money. -Their edibles are ok. But then again, edibles don't seem to work as great for me. They do offer a pretty good selection though, from cookies to honey to lozenges (which to me are a bit odd tasting, you don't really get a high, but you get a teensy sleepy).-Their concentrates are good too! They usually have a few different types of hash, and a couple types of hash oil, etc at pretty good prices. I've gotten hash oil from them several times, and they last a while, so it's for sure worth $25-40. I've been to other clubs in the bay, and time and time again, I've been finding a reason to come back to Harborside.

This place has the WORSE customer service - EVER.. I do not recommend this place unless you like the workers yelling at you.. people have choices, and trust me, there are TONS of other places that know how to communicate and appreciate customers.  As soon as we arrived, they told us to go through the door, and when we opened the door, some old ass white guy yelled at us not to open the door and then yelled and told us to sit down.. hellloooo last I checked we were spending our money there - and usually when that happens, people expect to be treated well, with respect. Its called CUSTOMER SERVICE and its not rocket science.  This place has the rudest staff that lacks communication skills - every single staff person was rude, so we left, why would I want to spend my hard earned money to be treated like crap..?Perhaps they were having a bad day, but thats not my problem, they need to learn how to respect and treat customers and this should have been done before they opened up their business.This place is AWFUL. Trust me, you have choices, plenty of them, don't patronize a place that doesn't even know how to treat patients.

No more.  Ghetto security very rude n telling me a disabled person to park my new Benz on the street.  Just about shot the kid with my Nina lol.  Ah y'all lost a rack n sales beeiiissshhhhh

Chronic Chronic Chronic, best wax ever! And they use glass containers. It's worth spending the extra money to travel here. I've never been disappointed.

This is a very nice place... The medicine is clean and the best... Michelle is a staff member that so helpful and nice...And always remembers you... She alone gets 5 stars.... Please go

I love the cleanliness of this dispensary!! Bathrooms are very clean too. Everyone is always so nice and helpful. Over 30 types to choose from, delicious edibles, plants, hash, oils and so many wonderful FREE services to clients such as massage & Meditation. In a secluded beautiful location next to the water. They have a frequent member card, the more you spend there your card gets punched and when its full you will receive a free gram! My favorite place thus far.... its 4:20!

Harborside definitely has the best meds available this side of the bay, and their edibles are always insane. I recommend the trichome lozenge (called the "shiva crystal" at the Divinity Tree in SF) and the HLT brownie if you want to get your money's worth. I have never had a complaint about their bud--and I've tried at least 30 different strains from there. My major complaint is about a specific employee that has hit on me IN FRONT OF MY SIGNIFICANT OTHER. I get that the job gets boring, but seriously man? This experience alone has left an awful taste in our mouths, and we will refuse to go there if we're afraid he might be working. Come on Harborside, there are hundreds of people dying to work for you, stop hiring creeps. Bottom line, if you're going to Harborside for marijuana, you're in luck. If you're going there to feel respected, relaxed, and secure? Try Coffeeshop Bluesky.

Horrible service! Eva g treated me like I was ghetto! I walked in there and ask for the oz special and ask a couple to choose from she literally grabs me 2 of the worst kind the girl next to me the lady had like 10 for her to choose by horrible service!!

I just came from Harborside for the first time and I am in complete awe.  They were very inviting, knowledgeable, and helpful.  I think this is one of the few places left that you can get good customer service these days.  Not only did they treat me with compassion they actually seemed to care when I told them about my condition.  I was nervous, this being my first time and all, that they would be annoyed with me since I didn't really know what I was doing but nope.  Smooth sailing.  If only everywhere was like this.  If they let me I would move in.

my visit to Harborside Oakland was educational, agent Jonathan1066 provided facts about each strain I purchased answering my question, he was friendly and curious never did I feel uncomfortable, treatment 5 stars, thank you.

I just stopped in recently having not been there in a couple years. And it reminded me of why I stay away. They are way overpriced for OK stuff. Nothing for your bottom shelf smoker. I figured if I'm just putting it into flames, why spend the extra money? For an eighth at harbor-side I can go down the street and pick up a half o for the same price. It's all just a high-class facade. Anyone that pays over 16$ for just a gram is getting ripped big. I wouldn't suggest harbor-side to anyone that's likes to save money. The old harbor-side is gone.

I can definitely say that this is the BEST dispensary that I have been to in the east bay.  Friendly, knowledgeable staff combined with an open, welcoming environment make this my go-to for my meds.  They have a TON of FREE holistic health services that are geared towards curing people as opposed to treating illnesses.  I've noticed other reviewers taking away a star because of price....not me.  I think about it like this: if I have to pay an extra $10-$15 for an eigth so that the state receives more $$ in medicinal marijuana taxes and subsequently cannabis is viewed in a better (political) light...I'm all for it.  Maybe one day the prohibition on this luv-ly plant will be lifted...*steps down from soapbox (LOL)*

Yes. The best place in the world. The biggest concentrate selection, ever. Buds are usually awesome. Tons of edibles. ... longggggg lines.. which is a good sign.Pricey, but whatever you want, they got... so I understand. They should put together some kind pre-ordering though... or express line.

Good security. Oakland cops awaiting @ Starbuck's.  Overpriced. No knowledge about when inventory was bagged & tagged (how old is this stuff & why is it so dry?). No knowledge about strains.  Inconsistent quality.Quality is good for the $60+ 1/8ths. Edibles are WAY overpriced!  Run it like a retail store.  Get 'em in & get 'em out!  Like the 10 items or less line!  However, they do have a variety of free services, plenty of parking, good hours & they give you a thorough tour w/explanation of how everything works.

I eventually moved away from the Bay area but was told I had to check out Harborside whenever I was back.  It seemed overly hyped, but I had seen the owner Steve talk at a conference and his approach to cannabis was quite thought provoking.  All that being said, when I finally visited it finally felt like somebody had nailed it.  I can honestly say this is one of the best dispensaries in California.  Now I don't mean to rag on some of these other reviews, but I feel sometimes people take this amazing opportunity we have been given here in California for granted.  Maybe I've just had to experience more sketchy situations in an effort of find cannabis over the years than the average person, but any of Harborside's shortcomings that people complain about are quite forgivable in my opinion.My personal experience with the staff was great.  I picked their brains quite a bit and they all knew what they were talking about.  The selection of medicine was superb.  I couldn't be happier with the medicine they gave me.  Clean Green all the way!  Now they just need to open a Harborside in Los Angeles.

This place is AMAZING!!Great products, clean space, an array of diverse services and a knowledgable staffI just read that others had issues with service but I personally have found everyone that I've dealt with there helpful and informative

Other patients and I recognize Harborside Health Center as the "Neiman Marcus" of cannabis clubs in this part of the bay. It is the most professional, cleanest, most informative of any other clubs I've toured. The budtenders are nice, helpful, and are well-informed about their products. This club is the best spot to go to if you're into making cocktails because of their wide selection of medicine!Also ... Harborside is the most publicized club in the bay area. They are the only ones really showcased on the news!

Pretty hard to beat SF quality/prices, I give Harborside 2 stars for trying, but I have too many issues with this place. Granted, I've only been once, so please, I may have had an "off" day with them.The quality of the weed is alright, but the price is ridiculous. They say they have slightly higher prices due to their free services (which is KILLER - free yoga, acupunture, chiropractor, etc.), which I understand, but also NO freebies on your first time? They do have "reward" options - give an hour of your time to them and they will give you $17 off a purchase, or the rewards program which I believe is $17 off after you spend $200 or maybe $300 - either way, no freebies=stupid.Also, the menu wasn't visible until you got to the front, you could save some time by putting your menu in a visible location, and putting appropriate prices up. Here's another idea - HIRE BETTER PEOPLE, maybe then you wont need 15+ people working there at the same time. I'm amazed at how awfully run the place was considering the size of the crew. Sparc has half the employees, just as many customers, and 1/2 the wait time. Also, the website is lacking. I'm not sure why in this day and age people still don't post their menu online. That would have saved me a trip, and $90 for 2 bottom bottom bottom shelf 1/8ths....

so far this one the best dispensaries I have been to. Good meds and good customer service. I've never been disappointed about their quality of bud, it is worth the price.  plus they really test their meds! and show their thc %

Okay, okay... a lot of people say that they are rude, but I haven't experienced that yet. Of course, the first day I went in nervous and people can pick up on that... I think the energy inside of the place is a big part of it: its always busy, crowded, and if I had to stand on my feet all the time, then I would be sorta cranky and tired, too. Personally, though, I find this place to be the most professional and awesome crew that the Bay Area has to offer.It's super cool that I can go in there and feel safe - at a lot of other clubs, I really don't feel that way. Everyone is sorta hip, geeky, and makes a big effort to keep harborside in place (they are especially picky about the parking, which makes sense... there is a law office right across the street, and since I work in law, I know how tense a lawyer can be when it comes to property... Haha, law joke..). And their online menu + iPhone App is superb; I don't have to stand at the counter and wonder what I'm gonna get, but if you get the right person, they can answer any questions you have. Its true - their prices are higher than other places, but if you want a cannabis club to test their product, have free services, and keep that level of professionalism, then they have to fund that somehow. Plus they give out rewards cards! For every $12.50 you spend, you get a stamp punched out. Once all of the stamps are punched, its a $17 redemption! I know I could get cheaper weed from another collective, but I feel strong in supporting such a progressive crowd that is educated.Also... Lots of women are employed here! I'm not commenting on the hots, but I think its great that a cannabis collective has so many women working - it makes me feel more comfortable about buying bud, and its cool to connect with other women in the store about bud.

I bought 100 clones and 30 had PM. I bought them back in 48 hours and they won't replace them. They said they would give me a 20% discount on my next order and I explained that it wouldn't help because I have no intention on buying from them again. I told them I would make sure I let everyone know about this on social media. They then told me they were taking me to speak with a manager and took me to security and told them to show me how they deal with aggressive customers. The security didn't do much because they didn't feel that I was aggressive. They then called a manager to speak with me and the manager agreed that I was not aggressive and that taking me to security was not needed. They gave me the number to another manager to speak with about the problem and I got nowhere with him ether. If buying clones from them just know they sale clones with  PM. By the way It was the dosidos from kinship  that had the PM problem.

Yes this is what all clubs should be like. Only if they had a spot to chill in the back. CLEAN, Professional, Knowledgeable, High Security, Friendly, QUALITY medicine (i've seen at least 15-20).Lots of free services for your Health and wellness too.

I absolutely love Harborside. Contrary to the other reviews on here, I think that they have some of the best quality medicine in the bay area. Their prices are fair (especially when you consider that they offer services at no cost like acupuncture, chiropractic, and classes). Their clone counter is absolutely amazing and have yielded well on the plants I got from them, they also have a good seed book if that is your preference.One thing that Harborside does better than anyone else is the fact that they test their product. I want a medicine that is high in CBD so the fact that I can know that is what I am getting helps me so much with my inflammation. The staff there are wonderful and will answer any questions you may have. I always get greeted, and their customer service is great.Two thumbs way up for parking and their security. I always feel safe walking in there and back to my car, which is lacking at a lot of dispenseries in general.My only advice is to have more of their strains tested because it seems that most times the top shelves are the only ones that are, and also get more high CBD strains!

I went on 6/30/18 at 7pm to take advantage of 50% off bud. At least 75 people in 2 lines (I ordered online so used the pickup line. My license was scanned outside because pickups had to be made (or in line) by 7. Tons of security, everyone talking, no one complaining. Once I got inside, I was highly impressed by the size of the store, the seating areas, cleanliness. Nice place!  A fellow customer told me there were some pretty higher up people helping in sales today.  I like a business where those in the offices help out as without the sales, they're all in trouble. I couldn't have been happier with Luis who helped me. I like gummies & got some then he suggested a special of choc covered blueberries, 20 in a pkg for $26.99 plus I could buy 2 more pkgs for 1 cent each. Yea, I'll take 3 pkgs for $27.02. 60 candies. What a deal!  I left as a happy camper and drove home to Contra Costa County Where they just lost out on a lot of tax dollars.

I don't see how you can vote this place any fewer than 5 stars. If you don't like the long waits then don't come at peaks times. obviously the demand for cannabis has increased therefore more customers. This place is professional and offers a wide array of product. 5 stars

Prices are a little steep but they do have lots of high grade medicine. Plenty of counters open to accommodate the many customers. Also acupuncture, yoga and a couple other services that I thought were pretty dope to offer at a cannabis center. Also I thought that their volunteer program is pretty cool, especially if you're strapped for cash (volunteer for an hour and get a free gram).If I lived in Oakland this would probably be my main club.

This is one of the best shops I've been to since I've moved to the Bay Area from Los Angeles

Good Security and Parking. Nobody wants to wait for 30 minutes at a club ever. Only here. It felt like i was in the line at Kaiser picking up a prescription. Terribly overpriced, and the medicine is nothing special... i guess it's all going to the millions spent on building this place. Drive the extra way to go to Garden of Eden because the medicine alone makes Harborside look amateurish. The only great thing about this place is the THC gold, their amazing concentrates, and the extensive edible selection. I would also purchase my clones here, as harborside gets the good strains, even F1 strains!If you need fire, don't go here. Go to the Garden. The only things i buy here are the concentrates and edibles. Good luck paying $65 for the fire here LOL!

Was here sunday....I Love this place great variety i went here for the Ken's Grandaddy and got GDP was just as Good! I have been coming here for years and will keep coming great reward and customer service gets A+

Please don't bother trying to use their delivery service! I live less than 10 minutes away from this business and was told it would be 2 to 3 hours for delivery. After waiting more than 3 hours I was told it would be closer to 5 hours or 6 hour wait. Wtf, basically the driver chose to save my order for when they were going home. Phone customer service was horrible and sounded too high to care. Well I wish I TOO HIGH TO CARE TOO! I asked to speak to a manager and none was available nor would the representative give me any information to write corporate. Harborside your customers have lives and if you can't deliver when you say you will or anywhere close to it then don't offer the service. Just keep it real with people about time and let them decide beforehand if they want to accommodate you! I honestly would have waited for my hubby to get off work and picked it up. But the lack of RESPECT for my time really pissed me off!!! You would think that when you're spending $200 at a business in one purchase they would want to keep you as a customer but nope representative wanted me to feel bad for the person who was waiting 8 hours, and was eager to cancel my order when I asked her how long it will take. She made it clear my business was just another non mf factor! That's what I get for not sticking with Eaze delivery. At least when they mess up customer service goes out of its way to make sure you are taking care of.

This is the club oakland has been waiting for! Harborside - oh my gawd! makes the BPG look like a soup kitchen. I originally stopped by before they were even open because I was curious to see where exactly it was and the space. I got a little preview (lucked into someone working on the space who gave me a mini tour) and couldn't wait - like I said, this is the club Oakland has been waiting for! Classy, classy, classy. Great BIG space with lots of room in the dispensory and seperate rooms for classes, massage, counseling, a big 'ole lot, etc., etc.As far as meds, this last visit I got an 1/8 of Lavender for $55. it was a little darker purple than i'd previously experienced with the strain but smelled, tasted and smoked wonderfully. Oh yeah, I also copped a Butter Bros Toffee Bar which is my single favorite edible on the market (their struessel is a close second). They actually had Butter Bros products that i'd never seen before and will have to try at some point, but the wallet wouldn't have it this time. now, all we've got to do is impress upon the government of our lovely little city that disallowing medicating on site is silly and that us grown folks need to be allowed to do what's necessary in a clean and safe environment - like the one Harborside provides. What that means is that you - resident of Oakland - need to get involved. You are welcome at city council meetings and free to voice your opinion there (2 minutes per person). Furthermore there's regular meetings of the Measure Z oversight committee each month (on the 3rd Thursday) where you can collude, convene and converse with likeminded individuals who, like you, feel the need to actively affect the change that we all know is coming... just not soon enough.

There is nothing not to love about Harborside. The staff, product, availability, and delivery, all make this place my #1 choice in the South Bay Area.

Meh. Given the remote location, the super efficient operation, and the sheer size of the operation I would have expected better pricing. The service was sort of cold and impersonal, combined with an uninspired 15 minute "tour" of the place. Given the need to rent a zipcar to go here, I wouldn't go back. They had a lot of cool stuff to look at though.

Always a pleasure for the following reasons:* Products - high quality, clean* Selection - wide selection (20+ strains, + much more to fit your needs)* Price - higher end* Ambiance - spacious, very relaxed and stress-free environment* Staff - helpful and knowledgeable staff (Tyler was top dog in service and assistance; had it not been for him, I wouldn't have returned)..

I recently found out about Harborside Health Center after researching online about medical marijuana in California, as I have been recently diagnosed with something (remaining private here) and want to explore the benefits of cannabis.I also watched some episodes of WeedWars and became convinced that Harborside Health Center was on the forefront, and perhaps they are in certain aspects.I attempted contact via their website by clicking their 'Email Us' link for the Oakland location.  The was nearly two weeks ago, and I have yet to receive a response.  I wrote again two days after the initial email, and haven't received a response from that email either.I then bravely called (ok, I suffer from social anxiety and panic disorder), and spoke to a gentleman who told me that the person who oversees the emails was away, but if I don't hear by tomorrow (this is 5 days after the initial email), then I should write again.  I even told him that I was specifically looking for help in choosing what medicine might be right for my situation, but he did not offer to have me speak to anyone, but just said,, "write again".  So I did.  I wrote to BOTH the Oakland AND the San Jose location, including contact information.  Have a received a response?  No.  Not even an automated response stating "Hello, we received your email and a real person will email/contact you within 1-2 business days", or something of the sort.My next move?  I emailed Samantha Campos, the Media Relations Associate, explaining the situation described above, and now it is another 3 days later, and I still have no response.Conclusion:  Either their website email link does not work in any way, shape, or form, they are ignoring me, or they just don't care.I'm still open to having ANYONE from Harborside contact me so I can receive some help and guidance, but won't list my personal information here.

Harborside is the Disneyland of dispensaries.Like Disneyland, this establishment pays strict attention to detail.  The premises are clean, orderly, professional, clinical, and as tranquil as the patrons' behavior allows.  I love that the products are tested for mold and potency, an important aspect for terminally ill patients.Also like Disneyland, there are long, slow lines at all the attractions you really want, whereas the less-cool areas are usually quickly accessible.  If you wanna ride the clones ride, you'll be out quicker than if you wanna ride the smokeables ride.  Like the metaphor???Getting to Harborside from anywhere but Oakland can be a bit of a hassle with traffic.  But at least we don't have to battle LA traffic to get there like we do to go to Disneyland!Finally, also like Disneyland, to get the best experience at Harborside will cost you a TON of money.  If you need a cheap option for your personal vacation, Harborside is not for you.

Don't get me wrong, HHC is great. But, after being to several other clubs, smaller in size, with about the same amount of selection, HHC doesn't sit well with me. Why? It's too big. Way way too big. It's the Wal-Mart of clubs. But unlike Wal-mart, they are nice and courteous and incredibly knowledgeable. Great customer service. So why the 3 stars? Well, since they are so big, you miss out on the nice one-on-one, personable attention that you'd get with the smaller guys. I missed that going into here. I also felt like a rat having to go to the queue line things, (I suppose I caught them on a super busy day), and then being called "NEXT PATIENT DOWN HERE". They have 10 bud stations. I'll try them again, perhaps on a slower day. I do want to get involved with their volunteer rewards (1 hour per week in volunteer activism gets you a free gram or equivalent), and make use of their free acupuncture and other healing services.

I have been a loyal customer at Harborside, Oakland, for about 7 years...During that time, I have spent THOUSANDS of dollars there, and was always much impressed with the operation, their mission, and of the wonderful folks who work there...All that has been slowly changing since legalization...Higher prices, less selection, and fewer knowledgeable happy employees...Harborside has been my go-to place for clones, particularly Dark Heart nurseries...Since legalization, Harborside has fewer clones, often NONE for days...I was told to check online, since they CONSTANTLY update their clone inventory...Happy was I then, when I checked this past Sunday, and found they showed 8 strains, including my all time favorite, Chocolate Hashberry. My wife and I headed to Oakland for the hour drive to get clones....When I arrived, there were NO clones...The two employees that I spoke to argued with me, then discovering I was correct , became VERY rude and condescending...I asked them what they were prepared to do to "Make it up to me", perhaps a couple of doobs or a half-gram cartridge?? They said they could do nothing for me...I then became VERY angry, said, " F### you and Harborside", turned around to leave...At that point, they both laughed, and said, "Have a nice day, sir"""....Boom, I exploded, security came, and now, gratefully, I have burned that bridge to the ground...I have been warned about being "Harborsided" for a year...Shoulda listened....Now I get clones and teens DELIVERED from Clone Bros...I "Highly" recommend them...BEAUTIFUL, rooted, teens,,,Harborside is simply played out...

the image shown online/ display might be better than the product. my first time , "budtender" slipped me outdoor ;  indoor shown on website. also train haze was  pretty much Jack Herrer . bait and switched. definitely not going anymore , and discourage patronage to put an end to "pretenders."

Never again prices are way way way too much plus super long lines. the last time I went I was disrespected by one of the clerks ghetto attitude I reported her but they did nothing about it definitely not worth the time. if you love getting ripped off this is the place for u

If you want to experience the closest thing to a legal pot shop (for medical patients of course) harborside really is northern California's prime dispensary. They have everything and as long as you understand the rules of cannabis community you will enjoy your visit. Pros: extremely helpful. Extremely knowledgable. A huge selection and many free or cheap services are available.  Friendly environment and they really try to give you what you want or need. Free delivery but after a certain time they do stop taking orders. Cons: harborside is not cheap. But I do believe you get what you pay for. It does get crowded at times but I mean it's harborside you have people coming from all over California in addition to the local crowd, don't expect a quick in and out but there are times where you can be in and out pretty quickly. The flower does tend to feel dry and strains in high demand do sell out. That being said I've never received anything less than quality bud and product from harborside it's more preference that I like my cannabis a certain way. Well dried and cured bud is just nice and beautiful, I am just weird. Tips: Try and be as specific as possible and if you don't know what you want say something along the lines of "I like this I like this and I don't like this." And they should recommend something that you may very well fall in love with what they give you. If you want a desired effect, ask if they have something for your personal needs wether it be a sativa, indica or a cbd strain. And don't feel rushed, every dispensary is open for the patients so take your time, ask questions, and enjoy yourself.

O well what can I say, that Joe is the nicest person in Oakland. Well mannered, courteous, cordial, funny, knowledgeable and did i mention not bad on the eyes. Go Joe Go! I hope you truly like your job because if you don't, you are the best actor in Hollywood. And...the Oscar goes to...Joe at Harborside/Oakland. Okay enough about Joe, I don't wanna make him blush. The staff i.e. Welcoming Committee, super nice, professional and Always courteous. It's a pleasure to be of their acquaintance. Go Team Harborside-u guys (& gals) are the gr8est!!

I really enjoy going to this club. It is open and inviting and they have a great display so you can browse and make a choice before being helped. Most of the employees are friendly and knowledgeable about most of the products. Only one person rubbed me the wrong way so far and I'm a regular. It can get pricey but the quality is consistent. Sometimes when I purchase from other dispensaries they have a product with the same name but the flavour or effect is off.

I rarely write reviews, The internet is saturated with opinions and it never seemed necessary before now. On a recent trip up north I was advised to visit Oakland  for meds.  Armored with only an address I went on my last day of vacation, right before getting on the fwy to head home to Orange County. I had no expectations. I was an obvious newbie dashing up the stairs and darting through the doors. I was redirected (gently) by staff to go to the first point of check in.  I expected an average dispensary experience. Quick, average, and uneventful.  Harbor side is not average. Upon entry, I was impressed. First thing noticed. The space. Is open, bright, lots of windows, clean and beautiful, Second, the staff. Helpful, knowledgeable, well spoken. I was given a tour,  and made aware of other services offered. Massage, yoga. A host of holistic wellness services. I was invited to sit at their computers, and write letters of support for wrongly imprisoned marijuana offenders Or  to our congressmen to express how important legal marijuana is, to us patients. After that, my mind was blown and I hadn't even entered the showroom. Waiting for verification on a  cool cedar  wood bench my thoughts came plentiful. Are other people aware of this place? Who runs such a tight operation? Are they hiring? Before long I was given the green light to enter the showroom and do my shopping. I went in there with my mouth gaping open like a first time visitor to New York's Time Square. From the clone/seed section to the bank style lines that organize patrons waiting for consultants. This place was ran with precision, care, organization and compassion. I was thinking ( THIS IS HOW THE ENTIRE CANNABIS INDUSTRY SHOULD BE DOING IT. THIS PLACE IS THE POSTER CHILD FOR HOW MARIJUANA SHOULD ME SOLD IN THE UNITED STATES. While buying my medication, the consultant spent  time LISTENING about my specific issues and when I had finished  offered compassionate advise, made helpful recommendations and maintained a professional level that was beyond what I  have ever experience at my own Dr. at Kaiser.  I left a very satisfied patient. My excitement  reignited weeks later. when I turned on Netflix to see a show called Weed Wars. To my utter delight and astonishment  It was a reality show about Harbor Side.  Through the exposure of that show, so many of my questions that ran through my head that  first day  have been answered.  The Who?  The How? Are you hiring???  In short, the best dispensary in California. Maybe in the U.S. An absolute must see.  I'm still holding on to some of the medication  I purchased that day. I cant bare to use it all,  knowing I wont be back at Harbor Side for a while unless that job comes through :) I believe marijuana should be decriminalize for all legal adults and until it is, we need to stand together. Find every Steve De Angelo in the U.S. and fight for our rights. Its your responsibility and your right to have a voice. Be heard, Be proud. Out of the Shadows, Into the light!

Since my wife started chemo treatments in June last year, Harborside Delivery has become a life saver for us.  The folks who take the orders on the phone are great and the drivers who deliver are amazingly dependable and predictable.  Our most recent driver, Matt, was kind enough to take time to talk to me about how my wife was doing and how well the product was helping.

I understand this place. They're a business, and they're good at what they do. You'll understand it too when you walk in. They slide you through a quick 5 minute tour after they inspect your doctor's recommendation. Service persons stand in a count of 5-6 behind a counter, which are fed a line of patients. Guided by a single, velvet rope, you wait your turn to behold their current strains on display. Edibles are kept in the back, only to be ordered off a paper menu.Strictly business. In and out.

MY FIRST AND LAST VISITI just started a yelp account only to review harborside, which i visited just a hour ago.  I originally wanted to give 1.5 stars because it wasn't all bad, but the overall experience has left a sour taste in my mouth.  -Selection looked pretty good, prices seemed pretty high for the quality...- Gave them benefit of the doubt that the high grade truly was worth the 60+ an eighth..-Came home, and as i began to touch the medicine it crumbled immediately into powder.  So much for the tender Purple Kush i shelled out so much cash for.-The worst part is that i called in to tell them about their old and dry purple kush and the woman offered a quick apology, but no recourse to my qualm after spending over $60 on this crappy bud.-Was expecting so much more especially after the 'tour guide' told me i would never go anywhere else again.-Please do yourself a favor and get quality medicine with STELLAR customer service at any of these awesome establishments- Divinity Tree, Berkeley Patients Group and The Greencross Delivery

There are a slew of great cannabis dispensaries in Oakland. This is as good as it gets, imho. Was spoiled here for nearly a decade. After spending the greater share of my life in danger every time I purchased my meds. It's been a real treat to come here. I utilize these effective meds for my battle against addictions, trauma issues and arthritis/pain management. Was able to get myself away from alcohol and tobacco and even occasional "party" drugs because of easier access to medical marijuana. I always marvel at the amazing variety of different strains of weed here. Was always pleasantly surprised to see such a huge variety of different customers in line, too., from al walks of life, all different ages, background, cultures, sexualities. There is no logical reason why marijuana is not legal and accessible in all the other states of this country  where it isn't yet.

Harborside is the greatest.  Everyone is so professional and knowledgeable.  I remember the first time I walked in, I was so surprised by the clean, bright, well organized store.  I had expectations of the sleazy joints from the 80's. I'm sure my mouth dropped open when I walked in.

Oakland's Harborside got the best deal on concentrate hash for $15 a gram...Every strain i've tried , from cookies, kush,  to trainwreck, has been potent! Their  concentrates are usually higher priced, so the $15 a gram specials runs out really quick! I've also tried their edibles...brownies, candies...etc..I only caught a small buzz from all of it, regardless of the dosage. I have a very high tolerance, so their edibles are just not strong enough for me. Their buds selection is usually really good..Just got to make sure it's a fresh batch. If it has no smell & is all dried out..Don't buy it! They'll usually run a  special on the old stuff. I had bought a 1/8th of some terrible grape ape for $45. I usually don't buy buds from any dispensaries because they just charge way too much. They charge anywhere from $280 to over $400 an oz. depending on strain. I can that that same bud for $200 max from private caregivers!  I basically just keep an open for the concentrate specials when they do have it..Which isn't that often, that's why i stock up when i do see the specials, they stay nice and fresh in my mini fridge.I  just went there saturday (10-22-16)  and bought 6 grams of trainwreck hash  for $98.65...This was some really kick ass shit! Went back to the site to try and order some more, and they were already sold out! I really don't know why all the bad reviews for customer service, every time i've been there has been a cool experience, never had a problem with the guards or any of the workers inside. The dispensary itself is well lighted and pleasant , compare to some of the other dispensaries i've been to in the bay area that were poorly lighted as to try and hide the appearance of their products. Can't wait till Harborside opens in San Leandro...Closer to home..:)

Great job Emma! I was so confused with all the Great selection. I told Emma a little bit about the medicine that I like, thank you Emma for the great help she recommended about six different items and I pick four. I just got home and nibbled and some of the medicine and I must say it is great, cheers! thank you for the great experience.

In my opinion this is the best dispensary in the East Bay.  The location has plenty of secure parking on-site.  They have a wonderful selection and a very helpful staff.  I bought 3.5 grams of Blue Dream for $55.  They have all different price levels...low grade, mid grade, high grade and top shelf.  Additionally they have a nice variety of edibles too.This is now my #1 choice and looking forward to coming back in the future.

Had to update my review went back and gave it a try i am impressed Doug great guy explained medicine down to the tee also medicine is better now front desk staff super awesome  i will defiantly return thank you guys especially Doug great staff great medicine i officially love this place

This place is great its pretty fast considering how many people go their the staff answer all of my questions so far they seem to be rite on point this place also helps with lowering my blood sugar levels  for my diabetes

I just got my medical card yesterday and was determined to make HH my first visit to any dispensary. I had seen the documentary "Weed Wars" and was impressed with DeAngelo and his team's commitment to advocacy and safe medicinal access. That said, all staff was expedient, professional, inquisitive and helpful. I went today to find help with chronic migraines, prescription medication was failing me and leaving me feeling broken down. Some active CBD tincture and topical ointment and I'm close to feeling "normal," most of all hopeful that I can kick this nasty migraine cycle.   I want to go back for a massage and don't know how accessible massage treatment will be and I want to try some of the lovely edibles that were displayed, I'll write on that when I find out. Otherwise, thanks to all the staff, especially Jaene (sp?) who took her time to make sure my medical needs and price point needs were satisfied. Heads up to other newbies, it may be on the website...but credit cards are not accepted. Cash or Debit Cards only.

I know it might be kind of pointless to make a review for a place I've never been to but I saw the show Weed Wars about this place and my 5 Stars go to the staff the buyers and just everyone who works and owns the establishment.  Finding people with so much knowledge dedication and enthusiasm to start a business like this to help others not just for a "high" feeling but for pain relief which I never knew about cannabis helped with is amazing.  I live all the way on the other side of the country so we do not have places like this here but I hope one day I can visit harborside to meet the staff and owners and just get educated on medical cannabis and help me feel better about cannabis instead of having to be secretive about it with family and friends.  Keep doing what you guys do you guys are helping tons of people God Bless all of you!

Caprice was awesome, very knowledgeable and awesome personality. Always impressed by Harborsides professionalism and quality selection.