Reviews of Harborside Oakland
3.7 (955 reviews)

S C. (Powered By Yelp)
18 Oct 2021

I ordered online to pickup inside and after ordering they prompted me to a page that said they'd notify me once it's ready to be picked up. I waited 20 minutes and I got no details about my order so I decided to go inside only to find out they never started my order and it was 2 items only. It was not busy at all. An hour after I ordered online and already have went inside to order IN PERSON they send me a text message that my order is ready to be picked up and a link for payment. That is ridiculous. Do not offer online orders for anything if you are not going to tend to it. I definitely do NOT recommend online ordering.

celeste m. (Powered By Yelp)
22 Mar 2021

Just spoke to Natalya on the phone .  she set me straight hooked  me up   AllUnder 4 minutes.  props to her   Curbside tomorrow I will rate the clones later

Alexa W. (Powered By Yelp)
18 Feb 2021

High time to upgrade my review! 5 years later and I am still a very happy customer  The staff is just great and always goes the extra mile. Sure, this place is not the cheapest but they provide top quality products and service.

Jo K. (Powered By Yelp)
21 Jan 2020

Place was clean, organized and full of options.Staff was easily accessible on the floor for any questions.  Great informational displays and on sale item displays as well.  It was quick and easy to find exactly what I was looking for.

Jefferson D. (Powered By Yelp)
08 Dec 2021

curbside pickup is closed(passed 6 pm) and needed to pick up inside where I had to stand in line(does not matter if you ordered online). when i finally get to the counter, i was informed that they dont have the item eventhougj i preordered them online. all i got was sorry, no discount on next purchase. this was history. i am writing this review because i am currently at curbside pickup and now they are saying there is a $3 fee for debit. this was the last straw that made me weite this review and i said to Trisha(staff) im never again doing business with this company.Trisha came out waiving the $3 dollar fee. so 5 stars to Trisha. she is awesome3 stars to the company because of large selections

Luis P. (Powered By Yelp)
10 Sep 2020

I'm not sure if they want people to steal now that all the merchandise is out on the floor or not? Whats funny is how helpful and knowledgable the people who work here are. They seem to literally come out of thin air, one after the other "can I help you?" lolWhat I like about this place (that I don't frequent much) is that anyone can answer almost everything about anything that deals with the products they carry. They also carry plants, seeds, and of course flowers for sale. I'm super happy that they now carry a larger array of boozey beverages and have some deals going on.This place is a bit pricey for locals but I would keep an eye out on their social media because they almost always have some sort of special going on.

Thatcher R. (Powered By Yelp)
10 Sep 2021

great customer service by Na. Love this spot they are so nice. Went in to buy some edibles and they have an extensive selection. The whole experience from arrival and getting ID'ed to check out was a dream.

Steve S. (Powered By Yelp)
05 Nov 2021

Having chronic insomnia is not fun, you don't get a t-shirt or a trophy, but what you do get is more than a few days of nonsense that could be a distant memory if only a few winks and 6-7 hours of uninterrupted sleep. I've been to more than a few dispensaries and trying their offerings, most have an assortment to choose from and sometimes you might actually get advice that is worth taking, but at Harborside with outstanding help from people like Byron and Anjelika your answers will be factual accompanied by a smile and thank you. This goes a long way, especially when angels like Anjelika checks to see your buying habits and questions to make sure the products will be the best for what ever activity you have planned. Mine is always sleep. With a quick check and trip to back storage the right blend is delivered and guess what else... The accumulated points in my history will lower the bottom line and who doesn't like their bottom line lowered?For price, selection and knowledgeable service look no further.

Sandy K. (Powered By Yelp)
20 Aug 2021

I have been waiting 40 minutes for a Harbourside medical marijuana consult for my brother who has cancer & is so very ill.  They sent me a Zoom link, confirmed the appointment & NEVER came to the appointment and DID NOT call me back.Don't trust these non-compassionate people at Harbourside dispensary.

Tanya L. (Powered By Yelp)
30 Nov 2020

Harborside is one of the best cannabis clubs in the bay area. They carry a large selection of products, great discounts for seniors and veterans and offer delivery service and curbside pick up.The reason for 4 stars is because they don't allow the "associates" that deliver products to your car to accept tips! Associate, Tom, who assisted me with patience, speed and professionalism this week was offered a tip and he said they couldn't accept tips, but proceeded to explain a charity I could donate to instead... Don't get me wrong - im always for donating to charities, but many of these associates are young hard-working people who DESERVE gratuities...Harborside, allow this to happen, because it's the fair thing to do!!

Jennifer H. (Powered By Yelp)
29 Apr 2019

Great service and amazing dispensary! They're always busy but if you know what you want then just stand in line. My favorite products from them are Jetty vape pen. Good cost and high % of THC. My personal favorite would be the sour & sage ( sativa ). Delicious flavor with a good kick to it. Subscribe to their reward programs and find good deals / promotion.

Jim M. (Powered By Yelp)
23 Jul 2020

I've done both curbside and delivery and let me tell you, the employees that I have interacted with were some of the friendliest people I've ever dealt with. I needed CBD for my dogs for the 4th of July so I decided to head down to buy some but discovered that I could buy it online and then have them bring it to my parked car without having to go in. This was great since I am not a partaker myself and just want to get the dogs cbd and leave. When I got there, there was a nice man instructing people on what to do depending on whether they were there to pick up an order or to shop. It took them about 15 minutes to bring my order to the car and both employees were awesome.The guy who dropped off my CBD to my house, who I think was named Jason, was again super nice. They gave me an hour window in which he'd arrive. They texted to let me know he'd be at my house within 8 minutes and he was. He was super pleasant, wore a mask, took my money and then wished me a great day and left. I wish he could deliver everything always to my house. This is a pretty easy setup in my opinion. Thanks Harborside Oakland!

Carol C. (Powered By Yelp)
22 Jan 2019

Date: 1/21/2019  Time: 5:00 PM  55°  Partly cloudyAfter going to Magnolia Wellness (West Oakland) and Oaksterdam (Downtown/Uptown Oakland) for some cannabis body balm and none was available at either dispensary, my husband and I stopped in at Harborside to see if they have the product that we needed.Before we enter the premises, there are plenty of security personnel to check and scan driver's license or valid identification (ID) card. I have to admit Harborside's ambiance is quite nice and classy. Floral arrangements and plants can bring out a certain glow in the room. The inventory of products is well organized and they seem to have plenty available compared to the two previous dispensaries. Customer service is decent.The drawback is the long line of customers waiting to be served. The employees are busy, busy, busy. After about a 10 minute wait, we get to the counter to ask an employee if the business carry cannabis body balm. Yes, they have it. Since it is my first time at Harborside, I receive a 25% discount. Total cost, including taxes, is $35.48. Good deal! The employee also enters my cell phone number into their system for future visits.One can either pay with a Visa debit card or cash. They do have an ATM machine available. However, I do not know how much they charge for the service fee, as I paid cash for the body balm.

Sadie V. (Powered By Yelp)
09 Aug 2020

No consistency in customer service. Just seems that no one is on the same page or even reading the same book anymore. Would really like to see the staff represent themselves as a team and provide transparent messages to customers. Curb side pickup needs to funnel with ease, currently it is far from that. You can do better Harborside. Updated: I wanted to update the above review. Harborside you have been killing it lately!  Great customer service and curb side seems to be a great addition to your many services you provide.

Brian C. (Powered By Yelp)
22 Apr 2020

When I started going to dispensaries a couple of years ago, I went to a handful nearby. Over time this became my go to place. Why? Selection, Quality, Value and last but definitely not least, their awesome customer service.Ordering ahead from their up-to-date website is super easy with SMS updates. At their web portal you can upload your Veteran's ID for the 15% discount to automatically be applied.Select Sativa Vape Cartridges are my Go-to!

Sean V. (Powered By Yelp)
17 Oct 2020

I've purchased top shelf.... However, the quality this season is terrible. I haven't had any sticky batches yet. I really hope the quality gets better again. Maybe they need new merchants but the current ones aren't that great. And for those reasons I give you 3 stars. The service was good at the registers. I didn't really care for the door people. I was waiting in my car for pick up service, but since they took forever I went in myself. Was this Humbolts best?

Deborah D. (Powered By Yelp)
22 Apr 2021

Deceptive business practices- I ordered $340 worth of product to be delivered- my husband has cancer- they delivered it today- the day they said they would deliver it-  I paid $350- receipt said I owed the $340- then 20 minutes later came back- banged on door and demanded another $100-  I refused to pay extra and gave them back product.  I felt strong armed.

Veronica P. (Powered By Yelp)
24 Aug 2019

8/24/19: Tried to sign up for pick up.On my phone - it wasn't as easy as I hoped.Fat fingers? Finally, gave up and just came with someone to wait in line while I grabbed my goodies.Line wasn't as bad as the past but definitely no breeze.Again - came for the text deals!

Steve T. (Powered By Yelp)
23 Jun 2019

I heard they have products that can help my insomnia and the salespeople there were very informative about their cannabis products.  I am going to try some gummy bear edibles to see if they work.  This place is like the Apple store for cannabis stuff but with super extra security.Next day, I slept well but one dose was a little much as I woke up slightly high and I'm not trying to get high.  5 milligrams THC or half the edible worked well for my insomnia and hopefully this works well going forward.  Didn't get stoned but enough to feel pleasant.

Jordan R. (Powered By Yelp)
24 Nov 2020

From security to the bud tenders; this spot never lets me down. I always feel comfortable when I come here. They have what I want, the service is great and even when the line looks long it never takes a long time. I'm always happy with the service here and I frequent the loctician. If you need some herb in Oakland I strongly suggest you visit Harborside. Thank you for being wonderful.

Gabriel M. (Powered By Yelp)
11 Jun 2020

I used to use this place exclusively because they were convenient they've been around and they have an admirable mission. But I placed an order 2 days ago and been told it's available for pickup but I show up at 7:15 and some security guard won't let you in the parking lot and says he can't tell you why and that I should come back tomorrow morning m************ I've already came back twice I came across the bay both days. if you're going to f****** over and not even give me a heads up as to why man f*** y'all there's a f****** thousand places to get f****** grass. like you ain't making enough money to have someone to f****** tell people what the f***** up. F*** this joint forever there's a lot of great services in Oakland

Alba A. (Powered By Yelp)
04 Dec 2020

I called spoke to Natalia 0 customer service I use to be a loyal customer, but they always seam to mess things up. I work for customer service and if I know us as a company did a mistake you fix it not just say sorry ma'm their is no grantee. So I waited 24 hours just for a rep to say sorry theirs no order would you like to place it! LOL she didn't care to help to investigate just gave her excuses, please go to another place that still cares about you bringing in tu our business and they care. I'll end it with I wish I can give the -5 stars so unprofessional.

Anna L. (Powered By Yelp)
06 Dec 2018

After extensive research, this is the only place in the East Bay that sells CBN/CDN tinctures for stress. I've visited other dispensaries around the Bay Area and they either don't sell it or it's laced with THC. I have never smoked pot in my life and I don't plan to start (I heard it can cause panic attacks. No thanks!!)The good thing about CBN is that it's non-addictive. It's also used for anxiety, PTSD, and insomnia. The only bad thing about buying CBN is that it's quite expensive ($100 -$150) and not a lot places sell it. I've asked some budtenders about it and most have no clue what I'm talking about.I'm giving this place four stars because they have excellent customer service. They burly security guards who stand outside are pretty friendly too. After trying a few drops of CBN/CBD a few times, I've realized that it's not as effective compared to other stress herbs like Ashwagandha and the stuff my doctor prescribes me. It may help you, but it doesn't do  anything for me. Plus, I stopped taking it cuz it gave me shortness of breath (I am VERY sensitive to meds). I hope their products help you more than it helped me. Tips: 1) They take cash and debit cards. No credit cards!2)If you are a repeated customer, make sure you return the ziplock bag or else they will charge you $1.00.

I'm Lit LO L. (Powered By Yelp)
02 Oct 2021

Broooo... this place got the goods!! I could come here all the time! Oh wait. I do. Lol

Claire C. (Powered By Yelp)
23 Feb 2021

They have the best selection around. Knowledgeable staff and a vey friendly experience. It ya bit out of the way as I live on the Berk/Oak border but worth the trip. One of the biggest I have ever seen too. An all over high five .

Jess S. (Powered By Yelp)
21 Jan 2021

Have been here a couple times and it is always a fun stop. Great selection, prices are good, staff is so fun and amazing! Worth the stop and even if a line is there! Even waiting in line was fun!

Hermetic S. (Powered By Yelp)
24 Sep 2020

Placed a delivery order at 3pm, still "in preparation" according to the website, it's 8pm now. Otherwise I like this place a lot and hoped to avoid the lines with a delivery.

Jonathan K. (Powered By Yelp)
28 Mar 2021

Just wanted to give a shoutout to my delivery driver Brian who did a great job, went above and beyond when I had a messed up order, and even asked about it the next time he saw me.  I have been going to Harborside for about 2 years, and tend to have a pleasant experience.

Terry H. (Powered By Yelp)
18 Apr 2021

The best service in town. They got everything. With a smile I can go on all day on the service which is fabulous The clones are very healthy. Concentrates are very smooth,flowers are  incredible. Everybody have a wonderful day And don't forget about Tuesday peace out.

Kevin L. (Powered By Yelp)
22 Mar 2019

I was a loyal Harborside customer because of the quality, service, and convenience. I made an online pick up order for 1 item. I stood in line, found out my order was still processing. I wait another hour before leaving to grab lunch. Maybe it'll be processed by the time I'm finished. Nope. Nearly two hours later, my order was still processing. I guess I've finally found a reason to try out Eaze.

Jason H. (Powered By Yelp)
09 Jul 2020

Very clean establishment. The workers are very friendly and knowledgeable.. Always willing to answer questions. Would recommend this place..

Aaron T. (Powered By Yelp)
21 Feb 2020

So a lot has changed since I walked through these doors. Now when you walk in you're greeted by staff and various venders. Very well lit, clean, modern styled decor. YOU CAN PICK YOUR OWN ITEMS LIKE A GROCERY STORE BUT FOR BUD?!?!?! *Universe Implodes* Shut up take my money!What's that? You came with a set ammount of money to spend? Throw that out the window there's a girl scout cookie stand outside and far be it from me to turn down cookies so just a heads up for those on a budget.

Robin W. (Powered By Yelp)
27 Feb 2020

Only dispensary I go to. I love Kiva Confections edibles and Kiva always has a pop-up deal "buy 2 get a 3rd for 99% off" at least once a month at Harborside. This means I can stock up once a month and replenish my stock the following month. Harborside is clean and well-lit and you can get your little shopping basket and pick out your own goodies.I also like the fact that all age groups visit Harborside so I am rarely the only senior in the building like at some places where everyone else is a 20-something and you're the only grandma around lol.Between Harborside and Kiva Confections, I'm good.

Connie A. (Powered By Yelp)
06 Dec 2020

Glad to be back and am Very pleased with my products. High Quality My order was perfect! Thank you

Alicia C. (Powered By Yelp)
06 Sep 2019

Yes, I am being open and honest about participating in the consumption of marijuana. This place is the classiest dispensary I have been to. Clean, nicely decorated and organized, and I'm allowed to touch, look at, and explore the goods without someone doing it for me. This place also is the most affordable place for some great edibles and cartridges for vape pens. They have regular sales that make it even more worth it. The sales aren't widely advertised, and I wish I got a better heads up, but they are worth attending on a regular basis. There is plenty of staff around to help and answer questions on the floor, and although the line might seem long at times (there are always a lot of people in there!) it does move pretty quickly and there are a decent number of checkers to help with that. I haven't taken advantage of it yet, but you can order online or over the phone and then pick up in a shorter line for convenience. When you purchase anything, you get a text letting you know how many points you got for your purchase. I haven't looked into it yet, but my points will add up and I will be able to get some things for free at some point. I definitely appreciate the sales and incentives.

Matt D. (Powered By Yelp)
19 Mar 2020

Absolute garbage online ordering service. This is the 3 time (stupid me) that I have ordered clones from these incompetent idiots and when I show up they tell me they are sold out. Now why do I get text messages saying my order is ready for pick up yet when I show up they don't have my order. I have done nothing but waste my fuel and time with these assholes. I hope no one supports their bullshit online service! Take some extra time to drive up north and get quality service and superior genetics. You get what you pay for, and if you want dog shit then pay harbor side

Nicole S. (Powered By Yelp)
12 Aug 2020

These guys are such predators don't go here unless you want to give them  your money and time all to be  assaulted  by  like  five of those  guysDo not use the lockersThey're really a terribly unprofessional racist business Probably a front I used to like the place they had the idea but the parking lot is a hostile unsafe environment nobody in their right chill mind should support They wanted to  rob me They took S0 LONG CARRYING ME OUT WITH their fat nasty hands all over me like disgusting pigs I'm telling youPrior to that it was a big black security guard aiming his phone at my crotch,  really,Such a pervertDon't use those lockers I don't care that your laptop got too heavy They'll want to mess with it or keep their possession of your personal belongings and then grope you practically before escalating things into a full blown scene. Cause they insecure miserable anti-female bigots with golden stars. Golden tickets to terrorize.... Pigs across the street at the 6 to entertain and showcase  your mad skills  forthey're a bunch of emotional hostile tools forever flexing on anyone who makes them feel that inferior that they cant literally take it and just  behave in a civilized non barbaric manner..... And they did take a lot of time and a lot out of me just for being a reliable paying customer all I ever did was bring them business

Mo K. (Powered By Yelp)
24 May 2020

Harborside's customer service is good. But today I was very impressed.WILL was my bud-tender, he went above and beyond. He explained how my points worked, I was not aware of a point system. I feel like this is a excellent example of "customer service". I've been in the customer service industry for over 20 years so I can vouch that Will did a great job.This isn't my main dispensary that I go to, but after Will helped me with my points, i'm going to make this my main dispensary.Thank you!

Amber M. (Powered By Yelp)
24 Dec 2019

Update 12/23Chat and phone support NEVER WORK! I've been waiting for a chat response for 30 minutes....I've called 3x of which am disconnected after 10 hold EVERY TIME...I gotta say. I am beyond exhausted with hs's inability to stick to a rewards program. It's changed at least 3 times. I've spoken to mike about this a couple times. He seemed more thn accommodating and courteous.  he fixed my multiple accounts. Merged them. After this I couldn't even use them because there was no inventory to cash in. Stopped by yesterday... another new system to keep tabs on a brand new way. My point balance has been converted so many times it's ridiculous. I do know this is a perk. But what it's been is a pain in the ass. And a complete turnoff to a company I would rate 5 stars otherwise. Just drop your rewards program at this poiBecause that alone is enough of an annoyance to lose business.

Zoy B. (Powered By Yelp)
05 Mar 2021

Harborside always has fresh, quality product and super nice delivery drivers. I usually get Silvano Q and he's been wonderfully patient when I've had payment mishaps via the online portals. Definitely a great choice across the board

David R. (Powered By Yelp)
13 Feb 2020

If youre on hold, they will hang up on you. They need to start posting their sales/deals on their website if they wont have reliable call center agents.

bob a. (Powered By Yelp)
02 Oct 2021

Look, harborside is the apple store of dispensaries. They have ok customer service, sometime better than others. Some staff knows their stuff. But, i hate what they've become. Overpriced, no delivery to the peninsula, and they close early. I'm disabled and can't get what i need. I can't get there in time, its difficult for me to drive anywhere. And the prices. We were fooled by these profiteers. They used our sick bodies to get 215 passed, then the whole legalization thing. That destroyed the medical use community. After using us to get your business up, running and profitable, you dumped us in a ditch. Before legalization, we could get 500 mg edible for $20 plus a couple dollars tax. Now that same amount of milligrams cost $100.00, plus 37% tax. So, what was $23.00, is now $137.00. How is that advocacy?

Kimber W. (Powered By Yelp)
19 Oct 2020

Simple, no-hassle new-account initiation, online.Easy to navigate the website with intuitive filters.One-click checkout.Professional and downright sweet interactions in chat/email.Surprised me with a hefty first-time delivery discount.Received texts as the order was being processed, when the order was packed, and was provided a time when delivery representative would call to arrange a specific time for delivery. Delivery rep. was not only professional, but was genuinely a lovely human. Arrived exactly when he said he would. Everything on the menu that I ordered was in stock, so no disappointing notifications. Products were high-quality and exactly what we ordered. Ordered accessories, along with product, and that, too, was spot-on.Harborside was recommended to me by a friend after I described a worrisome interaction with a sketchy delivery rep. from a competing dispensary.

Ju J. (Powered By Yelp)
16 Oct 2020

The staff is super helpful super nice do you only thing that I don't like is I feel like they're a little too strict on what you could buy but maybe that's just every cannabis place some cannabis stores are kind of on the low

Toni T. (Powered By Yelp)
04 Aug 2021

I have had medical marijuana delivered to my house for about six months now, enough time to know some of the drivers. A BIG shoutout to Michael from Harborside. Always on time, always courteous and always makes sure that I am satisfied before he goes. He reminds me why human contact can be so positive and energizing... Thank you, Michael.

T M. (Powered By Yelp)
28 Nov 2020

I love this dispensary and they deliver to Concord,CA. They always have whats on sale with a great selection of items. Their super friendly staff are great to talk to and are very knowledgeable of their products. I recommend going to their store in Oakland,CA.

Sarah D. (Powered By Yelp)
03 Aug 2020

We had such a wonderful experience with Dustin in the cafe. He walked us through our first dab and taught us all the important information oh how to enjoy the experience.  My two friends and i shared one purchase amount and he helped us ration and airate it to get the best pull without wasting product.  We asked him about how he keeps all the equipment clean and I believe him when he says he gets to work an hour early to sterilize and sanitize everything.  A very Well lit cafe, beautiful deco and ambiance. Thanks Dustin, hope you're there next time we stop in At first I was apprehensive that they didn't allow us to have any products that combust but walking out of there- smoke free smell was well worth it. And we got to try a new favor. Purple punch diamond was delicious.

Jude D. (Powered By Yelp)
18 Jun 2019

I like this place because it has the biggest selection of cannabis products of most any dispensary I've been. Specifically they usually carry products I like that are harder to find, like the Papa and Barkley cannabis balm for pain. Staff are also helpful if you have any questions about products. The prices can be a little high but that's mostly because of the taxes, so that's not the dispensaries' fault.

Grant S. (Powered By Yelp)
06 May 2020

My partner and I decided to support a local black owned dispensary and could not have been more happy. having been ordering from all over through quarantine we decided to try out a new dispensary. From the moment we walked into harborside it could not have been a more pleasurable experience. you got a basket and we're allowed to roam around and fill your basket with people on the floor helping to answer any questions. We will definitely be returning soon

Debra B. (Powered By Yelp)
17 Jan 2020

I really love this! It's my go to dispensary. I only gave it 4 stars because their website sucks.  Nothing has the THC level listed anymore and most of the flower is just a label instead of showing the flower I itself. It used to be great but now it's disappointing. Unless I call or go down  their I have no idea of what I'm getting. SignedDisappointed

Said M. (Powered By Yelp)
10 Jun 2020

It is a nice facility but the people advising on the floor don't know what they are talking about regarding the flowers. I made the mistake twice to follow the recommendation I was given and I was disappointed twice. Buying weed these days is like buying a car without opening the wood nor test drive it. You should have the courtesy to come up with a clear description of your product versus having people guessing.

Johnny Y. (Powered By Yelp)
08 Sep 2020

Curbside pickup is not happening here. I walked up to the first guard and asked about curbside pick up and was told I had to go inside. I was under the impression that I would have a safe experience picking up my order outside the store, instead I had to go into a crowded showroom to pick my online order. The number people definitely wasn't capped. I lined up with a ton of people in the store just like the pre Covid days. What's even worse is that the guards were rude throughout the process and wouldn't let my wife and daughter sit in the car in the staff parking lot. Honestly, did they pose a threat? Just let them sit in the car jeez. It should have been an easy process that was made unnecessarily complicated by a disorganized online ordering system and rude staff. I wanted to support Harborside during these times but I'll just go back to Eaze for delivery.

Blasian S. (Powered By Yelp)
01 Jan 2021

Consistently tasty and good food. Been there about 5 times over the summer and a few since then.Always and excellent presentation of food and favor to match. Love the Ambience when dining on the patio. Service is pretty good and they do try to meet your every need. Pricey but definitely worth every bite.

Keith M. (Powered By Yelp)
07 Mar 2020

Excellent place and always very clean. Curbside service was awesome from Dustin. Highly recommend.

C L. (Powered By Yelp)
28 Feb 2021

Service is alright. Like the grocery store feel, but prices are high and the guys that started it aren't great characters. Their documentary was hard to watch and it's hard to put money in their pockets. My friend bought a joint there, it wasn't in the tube and he showed the store almost immediately. The security said that he was trying to scam them, but my friend hadn't even left the store yet.

Katherine O. (Powered By Yelp)
22 Jan 2021

I had some questions about which products would be best for me, so I made an appointment with the Cannabis Concierge.  She answered all my questions and provided great suggestions.  I highly recommend this complementary service!

James Q. (Powered By Yelp)
15 Dec 2018

This is a really classy place and the most professional looking of all the cannabis dispensaries that I've been in here and in Oregon.  It is clean, well lit and staffed with people that are well versed in Cannabis and it's various strains, forms and uses.  I use 5 mg THC for a sleep aid.  I've tried the various edibles and I like the Kiva brand chocolate bars a lot but the easiest form for convenience and economy, the Blue Raspberry Gummies are my preference.  It comes in a small plastic box with 10 pieces and each piece is 10 mg of THC.  I take 1/2 of one about an hour before bedtime and it usually works very well with no after effects upon waking in the morning.I like this place because there are Advisers that can help guide you through the selection process and help newbies to the Cannabis experience.  The place is bright and clean and if you didnh't know it, you would think you were in a medical clinic facility, not a place that sells pot!  And, they have the biggest selection of product that I've ever seen in any dispensary!Jim

David N. (Powered By Yelp)
16 Oct 2018

My good friend and fellow Yelper shared his interest in the horticultural products here. Being in the neighborhood and curiously intrigued, I stopped in. Well lit (no pun) and spaciously planned, it was easy to navigate. There's no shortage on consultation here. Found a great selection of seeds and plants. There was a long line, but I understand weekdays are better.

David U. (Powered By Yelp)
14 May 2020

I've been to Harborside three times now.  I think it is the best dispensary I have been to over the years.  I was using one more convenient to get to, and then delivery.I will always go there now.  The staff is great.  One person in particular that has helped me the past two times is exceptional though.  Her name is Trisha.She is knowledgeable, patient and so nice.  Just wanted to point her out.  Well deserved.  It's always the people that make a business.You guys do a great job!  Thank you!

Alison M. (Powered By Yelp)
16 Jul 2019

Harborside seems to have abandoned the concept of "customer service" since recreational cannabis became legal in the state. This used to be my go-to for medical cannabis products, particularly CBD-based. I recently purchased an item which I later realized did not fit the bill, and attempted to return/exchange, untouched, in its fully sealed original packaging. Not only was my request refused, I got a snotty "it's not our fault you bought the wrong thing" attitude from the manager on duty! This, after years of loyal patronage and membership in the Harborside "club." Of course, they waved the "its the law" flag (total bs...a customer is unsatisfied: take it back.)With myriad options for retail cannabis product available in Oakland, I guess it's now time to look elsewhere. Let's see if I'm treated any better as a customer!

L Q. (Powered By Yelp)
06 Aug 2020

I had previously signed up with Harborside but hadn't used them and had actually blocked the spam-level texts and emails received numerous times per day. But given the COVID situation and their delivery availability, I placed an order.The sales price on the receipt was "estimated" and included $15 "local tax" and about $10 "sales tax" over the price for the product over the quoted price. So my minimum $100 order is now $125. OK I get it.Much to my surprise I received a text that was another $10 higher than this amount. I called and was told the quoted price was "estimated" because it did not include the State fee for recreational cannabis (which every other dispensary includes in the product price: i.e. different price for medical and recreational cannabis).I asked her to confirm that this meant that the quoted online prices were the same for medical as for recreational, she said "I told you it is estimated." I then asked why they did not include the amount of the state fees in the price quote (it's not like this is a surprise amount), she said (rather testily) "I told you it is estimated."I was totally polite, and told her I was just wanting to understand the policies as I usually don't order product online and trying to determine whether to use Harborside again. She raised her voice, said for a third time "I told you it is estimated" and hung up on me.So the answer is probably not; final decision to be made once the product is delivered tomorrow. Better be stellar.

Elizabeth W. (Powered By Yelp)
13 Dec 2019

I have been ordering CBD products from harbor side for about a year now. I find their prices are fair, their customer support amazing and they deliver! The website doesn't have a ton of info on products. I usually google them and learn more and then know what I want to order. I recently called and had a great conversation with their customer support and she had good info on the popular products for pain relief. I'm more comfortable with topical products than edibles. Lewis delivered my products tonight and was right within the window he gave me. When he had hit traffic he called to let me know.  He was professional and polite. I highly recommend him. Thanks Harborside and Lewis!

Roberto E. (Powered By Yelp)
03 Oct 2021

I find it a little pricier Than other places I frequent but they have a great variety of products so you'll always find something new

Wendella L. (Powered By Yelp)
18 Sep 2020

Love the shopping experience.  All staff was super nice and helpful.  Space Gems are the BEST!  Can't wait to try the Aster Farms Ice Water Hash preroll.  Also got the Kayla LiVe Rosin, Strawberry Colada.  It was BOMB!

Mcrag M. (Powered By Yelp)
08 Jul 2020

I've been coming here for a while and find their selection and price is the best in the bay area. And during this COVID-19 they have really worked hard to take care of all the clients. Super nice staff, everyone so willing to help. Good people

Jane K. (Powered By Yelp)
17 Nov 2019

Harborside is amazing! It's humongous and busy but you can easily get help.Clones are great, good selection. And nice, helpful staff! Rock on!!!!!

Lisa T. (Powered By Yelp)
29 Mar 2021

Harborside is the BEST! Best selection! Best delivery guy Michael! Although they're ALL super professional and knowledgeable! Highly recommend! It's my favorite place to shop!

Yaniz M. (Powered By Yelp)
02 Jul 2020

Love the fact that I can get Lowell farms here, clean spot. Chillin. Workers are cool

Nathan L. (Powered By Yelp)
14 May 2020

I ordered online and was able to pick up that afternoon. It was unusually busy, but I had a curbside pick up. The 2 gentlemen directing traffic through the parking lot and checking people in were friendly and informative. Dustin was the gentleman who came to my car to complete the transaction. He was very friendly and kind. He was working hard, as I had seen him go back and forth inside and back out to complete orders. Despite being backed up he still was cheerful and helpful. I always appreciate the people who were there!

Conrad M. (Powered By Yelp)
25 Mar 2020

In this crazy crazy World there are always things we need. Health and compassion being two of the most important. During my visit today, I was warmly greeted for curbside service. This service alone would earn a 5-star rating for convenience and consciousness, but that is not where this story ends. I was provided immediate professional and personable service by Tricia, her warm smile and effervescent personality uplifted my spirits while she assured me that they were here for US, their patients! A minor backup with the online ordering system could usually spell disaster/ frustration... but no, no, no not today! Tricia took immediate action and kindly directed me inside. Once inside, Michael took over yet had already been briefed by Tricia. This is a staple of Excellent Customer Service!! Michael greeted me by name and quickly engaged in completing my purchase. Before I could leave, Tricia took an extra moment to stop and ask if I got everything I needed and specifically apologized for any inconvenience I may have suffered. I was more than impressed. Tricia's expertise and work ethic made me want to work with a Team like this!Excellence is achieved through Action!

Kay S. (Powered By Yelp)
03 May 2020

The folks that work at Harborside Oakland are very helpful.....ESPECIALLY Kesha!!!!  I thought I had a problem with a delivery and called the center about it the following day.   Kesha was the lady I talked to and she was most helpful and explained to me that the packaging of an item had changed....she helped me NOT feel like an idiot for my mistake.  She was patient and kind......... Thank you Kesha!!!!   Hey, Harborside CEO.....give her a raise!!!!!

Charmz B. (Powered By Yelp)
25 Apr 2020

I ordered to pick up curbside from 7-8 and it said on the text that if I had any questions to call in. So I did and waited on hold twice only to be clicked on twice! Taking my business elsewhere!

Jon C. (Powered By Yelp)
26 Apr 2020

So I called and they say they have several different types of clones and I tell them that I am two cities away and they say if you come in in 30 minutes we should have a large selection well I get there in 30 minutes and they have no selection and they lied over the phoneFuck this greedy ass place

Amanda M. (Powered By Yelp)
17 Apr 2020

Good things first, they packed my pickup order about 40 minutes early, I picked it up about 2 1/2 hours after ordering online, and curbside pickup is a fairly easy process.But...I got one price online when I submitted, a different price in a text that said "confirmed amount" and another different, higher price at pickup. The product descriptions on the website for the products I ordered do not match the product labels. Before placing my order I tried to chat with support, I waited about half an hour with no reply but their chat system told me it would be a 4 minute wait. I called the support number twice and was on hold for about 15 minutes both times before the call disconnected. When I picked up my order I told an employee about the phone disconnecting in case something was just broken and he said it was just the number of calls, no solution. I see Harborside advocating online to keep cannabis dispensaries and businesses open as essential, but they don't have the staff or infrastructure to support the customers they want to have access.

Vincent A. (Powered By Yelp)
14 Aug 2019

Overpriced and under staffed. Waited 4h for a delivery only to be told we don't take debit cards.  I specifically called back, TWICE to confirm payment method.  Website doesn't apply discounts so be ready  pick up a phone - exact change only. . .Wasted day and not even an offer to hold for me to pick up.Tourist trap.

Tesia C. (Powered By Yelp)
12 May 2020

The guard at the door wouldn't let me in because my id expired a few days ago. Other dispensaries let me in because going to the dmv is hard and its offering online renewals. The guard had an extremely bad attitude and seemed to really enjoy rubbing in my face that I couldn't come in. I showed his supervisor my online renewal receipt and he said I could come in. The initial guard really should have just asked for the online renewal receipt instead of telling me over and over that I couldn't come in. By then my friend was already leaving so it was too late. For all the people trying to get a job these days its so sad to see someone who does have a job give such poor service. Will take my business elsewhere every time now. Thanks for nothing.

Rudy C. (Powered By Yelp)
10 Oct 2020

After a long stressful day at work, I made my way to Harborside before they closed. I was looking at "Select" cartridges and I was approached by Chris an employee who made my decision making a easier by telling me the difference from one product to another. After Chris helped me decided with what product I wanted to go with. I got in line, where I was greeted by Kaleb another employee there. He had a great attitude even though I was the last customer and we all know how annoying last customers can be. I had a lot of questions for both of the gentlemen's there at they answered all with very thoughtful answers and I honestly appreciate there service they made my trip to Haborside very pleasant and one that I will remember. Thank you to Kaleb and Chris, have a good day.

Emm B. (Powered By Yelp)
05 Jul 2020

We love it here. We cross the bridge just to swing thru. Their variety in options really held me down during shelter in place. They also offer curbside pick up which we tried for the first time today which was a lot better than having to stand in line. Dustin who tended to us was really proactive and kind. Great Customer service inside the store and out. Good job team! I super suggest this place

Pasha V. (Powered By Yelp)
05 Aug 2020

I went to this place during the pandemic when things got closed down in Berkeley, now since re-opened. I must say I was very impressed with their dispensary in the number of products, floor layout, staff attitude, and in general everything. They are a little further than my usual place that I go to, but I go here every once in a while just because I enjoyed the experience with them so much. They have a very friendly staff as well as a very clean facility and great security to keep you and the place safe. I would recommend this place to anyone who is looking for a place to go to or want another place to try out. Also, they do provide online ordering so that is a plus. Definitely check them out.

Jason A. (Powered By Yelp)
20 Apr 2020

They got it sorted out and looks like they reached out on this review, so good job getting it together. appears weekends are less busy than weekdays. I take back my previous negative review, great JOB!

Jason M. (Powered By Yelp)
31 May 2020

Picked up plants to grow outdoor. William was very inviting and confident in his knowledge. I'm looking forward to seeing how these babies grow. After his great help, I tried to tip him. He asked for a review instead. Thanks Will, great job.

Jorin P. (Powered By Yelp)
23 Dec 2020

I'm 18 and use cannabis medically. This place made me feel super comfortable and chill, i have really bad anxiety but i didnt get any bad vibes from in there at all. Even the people I run into in the parking lot. I'm mostly like dispensaries depending on how staff interacts with patrons, and almost ever staff member here has made me feel comfortable and welcome. Whenever I come up to the bay Ima think of this place:)

Tim D. (Powered By Yelp)
05 Feb 2019

I've been coming here 10 years. This place WAS epic. Now if you want to wait in line an hour and pay thru the roof for SUBPAR product than this is your place. Rookies will forever be amused by the names and gimmicks. Veterans are now no longer coming here because it is not customer friendly, it's all about the business. PS All should read the response to my review, it speaks for itself! BLAH BLAH BLAH, taxes, legislation, etc. BS! Go to other Oakland dispensaries and you will leave w legit dank and some pocket change! IMAGINE THAT! Forget Harborside

Gia R. (Powered By Yelp)
19 Oct 2019

I LOVE this place!! ALL of the staffs (inside and outside) are friendly, professional and very knowledgeable about cannabis. Especially William Brown.. he is AMAZING!!! He was professional, courteous, hella helpful and answered questions with no hesitation. I wish there were MORE budtenders like him. Overall this is the place to go to when you need some goodies...... I mean grownup goodies.

Rosy P. (Powered By Yelp)
20 Jun 2020

Sorry this is long overdue. Thanks for making it fun for me to shop here, I feel like a kid in a candy store now.

Suzanne H. (Powered By Yelp)
16 Apr 2020

I know these are challenging times but come on Harborside, one checkout person at counter! Lots of people looking for jobs so no excuse. Focus more on customer service. Lots of staff on the floor and no one behind counter. Customer service 101-get them out the door quickly.

Dan R. (Powered By Yelp)
02 Jan 2019

This place has changed, the website is a waste of time that is worthless.  Always a mess, I'm now stuck on a page for delivery, when I want to pick up but the option doesn't exist.It's gone to hell.  I'm going to another place. This website has always sucked and now, on First Friday, it's useless.  Placed an order at 5 PM, they filled it at 7:58, too late to pickup.  Sorry Harborside, I'm done.  See ya.

Marcus W. (Powered By Yelp)
31 Jan 2019

I love coming here!!But pricing is way too expensive in comparison to other dispensary's in the bay. Drive 15 minutes to Barbary coast in SF. And the same exact products are 20-30 dollars less!!Also they add Tax at the register. So what you see is not what you pay. All prices listed. Should have tax included.

Mike M. (Powered By Yelp)
05 Aug 2019

Made a online order for 15 clones, when i went for pick up my order was canceled. I spoke to 2 managers they told me to wait in line. The wait was 2 hours when i finally got to the counter they were sold out of the clones. I originally wanted. So was owaste of gas and time for nothing. I would stay away from this place.

Samantha U. (Powered By Yelp)
16 Jun 2020

Love the selection, Harborside brand is always fire and decently priced. One of the few dispensaries that offer cheaper half ounces. The staff is always super helpful, especially Jessica, she is a new hire there but was very helpful and was extremely patient explaining the point system, we had SO many points we were able to get an eighth for $1.50!

Jamie M. (Powered By Yelp)
21 Feb 2019

This is sad. You sell herb and make people unhappy. I bought a faulty battery, didn't work. Called asked what to do was told to come in cane in stood in line. Then was told I stood in the wrong  line. Stood in another line. Then was told they don't do returns or exchanges I have to go through the manufacturer. Why the heck did YOU tell me to come in and waste over half an hour? I've also had them deliver the wrong thing, overall a very corporate feeling place. I'll be looking for another establishment. How sad.

Doug B. (Powered By Yelp)
03 Feb 2019

I am rewriting the negative I posted yesterday.The delivery I had placed went terribly wrong. My wife is disabled and lives in constant 7, 8, 9, pain. Even though she is on opioids, they only go so far. Cannabis is the key that brings on her relief. So when the delivery could not be made, she began to sob.Harborside found out about this and they were determined to make it right. I won't go into exactly what they did, so as not to set a precedent, but sufficed to say, Harborside went well above and beyond the call of duty and made sure that my wife was taken care of. And for that, I truly Thank them.

Brianna Z. (Powered By Yelp)
18 Mar 2019

Definitely the worst service I've ever had at a dispensary. Harborside seems like they're trying to run like a big, well-oiled machine, but they missed the boat. I normally go to Phytology, and it was my first time here at Harborside. My aunt highly recommends it, so I thought I'd check it out. I was shopping for CBD tinctures for my DOG. He's never had CBD before. I needed a consultation. Normally I can walk up to the counter for a consult ....... not here. I had to ask the security at the front how to get help. He said "you're in the right spot. Just hang there and try and snag someone with a name tag". Ok... he was nice enough but that's shitty. I finally saw a woman... she was helping a couple that came in after me, but I digress. She was with them for a very long time. I awkwardly stood there. She finally finished up with them and helped me for a whole 30 seconds. Handed me CBD tinctures, said "give him a drop of this and within 2 hours, he'll be relaxed". Again, she was nice enough but it was shitty. I then went to stand in the 20 minute line and heard her say "who is on consults? I just got stuck over there and this poor girl (points over at me) was waiting forever". Apparently that didn't matter because after that woman left, no one went over to consults. I watched your customers doing consults for other customers. cute. Can't say I was wowed by my first Harborside experience. I likely won't be going back. It's on the pricier side with subpar service.

Jeanette S. (Powered By Yelp)
05 Dec 2020

Qiana is a rock star. She went above and beyond to deliver great customer service.  I could see the smile in her eyes despite the mask.  (A Gucci mask btw, love it !) The rewards program was the last thing on my mind when I came in yet Qiana made it a point to take it to that next level saving me money in these weird, uncertain times:  a solid 5star experience. Even the colleague that she asked for help to apply my points made it a point to be warm and professional.  Shout out to security as well, always friendly and professional, no assholes drunk with power here! The bay is crawling with legal weed (thank you God) yet service is huge to me if I'm spending hard-earned money.

Missy P. (Powered By Yelp)
04 Mar 2020

Worse service EVER! Now I was going to be understanding and say it's because if COVID-19 but it wasn't. They literally took 1HOUR to grab a ALREADY RESERVED item. It was only 1 item. I sat outside and talked to 3 different people as each person took my ID for the order and NOTHING!!! Each time they came to my car for curbside pickup asking for my name. The service was bad by far the worse. If I could give them 0 stars I Would. What was the purpose of doing online reservations if I would have had to wait a damn hour to pick it up. I willNot be returning and advising others not to.

Nathaniel F. (Powered By Yelp)
19 Apr 2019

Thank you so much for the service. The line gets long but it's well worth it. If you're buying items Tripp can definitely help you out! Happy 4/20

Ami S. (Powered By Yelp)
01 Sep 2018

California, you've finally done it. Because this place just opened to the public, the wait time to get in average between 30-45 minutes. But it's worth the wait. The employees here are very friendly and knowledgeable with their products. As soon as you walk into the store, they welcome you and ask if you have any questions and will answer them all for you. It's done in a nice orderly fashion manner. It's almost like an assembly line. This is great because it makes the process much faster.This shop sells edibles, marijuana, and plants. Edibles average prices are $10. It's best to pay in cash. They charge you for an extra $1 baby proof bag which is reusable if you ever come back. If you're not coming here to purchase anything and if you're 21+ I'd say come for the experience anyway because this is history in California.

Marina F. (Powered By Yelp)
31 Mar 2019

This place was awesome! Huge place with good security, a wide variety of products, and knowledgeable staff. Also great that they take cards. Will definitely return if I'm ever in the area again!

Jacqueline C. (Powered By Yelp)
03 Feb 2020

The only dispensary I like going to. I usually place online orders and just walk up to pick it up. No need to wait in line. I love the ambience and esthetics of this place. They have awesome deals and a rewards system where you can earn points for free/discounted products. Love this place!

Sarah F. (Powered By Yelp)
30 Dec 2017

My 92-year old mother's oncologist recommended medical marijuana over anti-nausea medication to treat nausea resulting from chemo treatments. She recommended we go to Harborside over any other Bay Area medical marijuana dispensaries. When we got there, we could see why her doctor recommended it. It's a huge, spotlessly clean, well-lit store with an incredible selection of cannabis products, plants, and seeds, and the staff is very professional and knowledgeable.While we were there we asked about treating my mother's arthritis. You can actually try out various salves and roll-on liquids in the store to see which works best for you. My mother picked a medical cannabis salve (with 500mg THC full cannabis extract) that she loves. My husband and I are now using the same salve for achy knees and it works even better than Traumeel or Tiger Balm. Last time we visited Harborside it was the week before recreational marijuana legalization in CA, so the store had a long line of customers waiting to buy products before the tax increase. When the Harborside staff saw my mother was older and used a cane, completely unsolicited by us, they offered a stool for her to sit on while waiting in line. Then shortly after, a representative from their senior support group came up to escort my mom to the front of the line so she wouldn't get so tired.  Now that's customer service!This may not be the cheapest dispensary, but you get what you pay for. Harborside offers quality products and services and is definitely worth the drive.

J.J. A. (Powered By Yelp)
29 Oct 2020

This is a racist establishment. I've come here a few times and I've noticed the way the staff and security treat certain African Americans when they come in. They aren't friendly to their African American patrons, they follow them around and harass but don't ask if they need help or have questions about the product.It hurts my heart to still see businesses like this during these times in a place like Oakland to treat and stereotype African Americans this way. It's very shameful and and this business has just lost a customer because of the bad practices I've observed. They treat their black patrons like 2nd class citizens unlike everyone else. It's very shameful and disgusting.

Autumn L. (Powered By Yelp)
21 Feb 2020

Ok so I been coming to Harborside for about 3 years now and they are nothing short of amazing! Like the customer service is great, people are friendly, Even when it's busy they still provide excellent service. But that's not the only reason I'm writing this review. I came in tonight looking for concentrate and a dab tool. Now they didn't have the dab tool or the resin I originally wanted but they made it happen ! Ryan one of the employees literally gives me his personal one and the sales woman was able to find an even better product than I originally wanted! So shout out to Ryan because your awesome ! And the awesome sales woman who helped the resin was lit!

Greg F. (Powered By Yelp)
31 Jul 2019

Harborside is the clear winner of the MJ Dispensaries in the bay area. They have the best selection and decent prices to match. Most of the complaints I've read seem like one-off items. I've had nothing but helpful and curious service. I just wish they could move people through checkout faster. (A line of 20 people takes time no matter what you do, I get it, but a guy can still wish right?)

Dave B. (Powered By Yelp)
02 Aug 2020

A medical facility that WON'T tell you the strength of each product - THC levels?  They did so for years!  That's why, despite its good qualities, Harborside has lost me as a customer.  Try Berkeley Patients instead.

Court S. (Powered By Yelp)
03 Jan 2016

Great sanctuary with classes, products and programs to assist you with your likes, wants and needs.I came for a edibles, and let me tell you they damn near have a grocery store selection - sweet and savory, chocolate, vegan, nuts, gummies, etc. I feel like HH is super exclusive so I don't want to give much detail in hopes that you'll check it out. After all, less is more. Other notes:Plenty of parkingChill employeesChocolate covered blueberries

Kevin M. (Powered By Yelp)
18 Sep 2018

Man, it is so hard to dis Harborside for all the great things that they have done.  I will not be shopping there any longer.  I bought a defective product and they did not back it up.It was the DOSIT Calm vape pen.  lasted about 15 pulls and then nothing.  I simply wanted to exchange it toward something for more money.  I've shopped there for years - no longer.  it's cool they don't need my money.  I'm a person of principle and not about the money.  And not exchanging a $40 item for something worth more is fair customer service in my view.Thank you for the years Harborside.  Wish we coul've worked it out.

Philip W. (Powered By Yelp)
19 Apr 2019

Great facility with very poor check out system that lines you up for up to a half hour to pick up your order..while they're empty stations available.This happened on 3 separate occasions.Time to go elsewhere.

MG H. (Powered By Yelp)
28 Dec 2019

In short, I've decided this place is still great & my update is long overdue. I shouldn't have let one cruddy encounter with just one former staff member sour my feelings towards this establishment for such a long time. I'd recommend going to this place over any dispensary I've visited thus far. It's bright, clean, and everyone is genuinely kind & knowledgable.

Andre D. (Powered By Yelp)
02 Aug 2020

Harborside sets the standard in the Bay for Dispensaries. Professional courteous staff, huge variety of every cannabis product under the sun. The Tasting Room is open and a must try!!!!!

Aleisha T. (Powered By Yelp)
29 Oct 2019

I've been here in the past and was going to stop in yesterday to grab some flower however on Weedmaps it says that this is a medical dispensary so I thought I would give them a call just to make sure something didn't change recently. After waiting seven minutes on the phone a young girl picks up and I asked her if it is a medical dispensary or recreational she proceeds to tell me it's both. I explained that on Weedmaps it's listed as a medical dispensary only so people without a medical license won't consider it an option. I said you guys would probably have a lot more customers if you got that fixed. Her reply was we don't need no more customers we've got too many already. So I will not be visiting Harborside in the near or far future since they have too many customers already. What a wonderful business plan!

al l. (Powered By Yelp)
06 Apr 2019

I had not been in HS for a couple of months. WHAT A CHANGE - for the better. The whole supermarket style layout was a very welcome change from previous layout. And it makes checking out so much faster. Awesome. I would like to give a shout out to John George in particular. There were many new products and i was unfamiliar with them. He stepped up and talked to me, being extremely helpful and well informed. His customer service was simply the best. He took all the time needed to ensure i had a good and informed experience. I have been going to HS for a couple of years and thanks to John and the new layout, it was my best time ever. Major props!

Jeremy F. (Powered By Yelp)
26 Nov 2019

I have tried to like this place and over the years they are just playing to the baseball card when it comes to delivery and transparency.  At the facility, I have had decent interactions but I find that they cannot get it together with delivery so I will go for 2 stars.  The only reason I ordered from them today was because of a certain product that only they have.   Next time, I'll drive 2 hours to avoid this place... I ordered my product at 9 am.   The web store made it unclear if it was delivery or pickup.  So I called at 11 am to find out.  I was totally met with attitude and indifference.   Then I asked when I could anticipate delivery and I was told I could expect a call between 12:30 - 1 pm.    I then asked so when should I expect the delivery.  She kept repeating the driver will call be between 12:30 and 1 pm for delivery time.    I asked will it show up between 7 pm?    This turned out to be futile as once again all would get it is 12:30/1 pm.   This is not the first time I have had a rude interaction with Harborside.  They don't seem to care and seem to be above you.    I am bummed that Kind Courier went out of business because Harborside is super-inconvenient.   Super friendly, they gave you a reasonable window so you can plan your day etc...

Frieda S. (Powered By Yelp)
08 Oct 2019

My favorite dispensary!The staff is very knowledgeable about the products, helpful, and polite...Thanks for the awesome customer service Will!

Karissa H. (Powered By Yelp)
15 Feb 2020

Our first day going to Harborside was yesterday, Valentine's Day. and it was nothing short of amazing. and i am not just talking about the products.the first place we went into was the taste room, just to see what it was all about. that's where we met Dustin. his customer service and our all around experience with him was just wonderful. he was so nice, so informative, and so helpful. especially because we walked in there not knowing what the hell to do. lolhe set my boyfriend up in the taste room to use the puffco, showed him how it works and helped him use. he even had side conversations with us. he held on to the rest of what he purchased so we could go shop around and come back in there. he even took the time to come out of the taste room to show us where everything was and explained how everything works.i've been into many dispensaries and have never had such a great experience like this one. thank you dustin!

Jordan G. (Powered By Yelp)
26 Nov 2018

As a first time customer, I can understand that during a sale things get busy and that can restrict convinces such as delivery. However waiting four hours to communicate that the order has to be picked up, and then finding out that my order was not infact ready and the flower requested was sold out is unacceptable. This was a poor first time and I don't look forward to returning. My order was placed at 11am, the first communicate was sent at 3:09pm, and order was announced as ready at 4:17pm. Please add to your FAQ that clones cannot be delivered, you shouldn't expect your customers to be as familiar with retail cannabis regulation as you are.

Jen K. (Powered By Yelp)
18 Feb 2021

I'll admit that I'm a 50-something who is new to all of this, but I feel lucky that someone recommended Harborside to me early on in my exploration of cannabis.  I live in Fremont, but I drive up to the store in Oakland because it's a safe place to ask questions and you don't have to pretend like you know everything.  It's clean, safe, and welcoming.  I recently made an appointment with their new 'concierge' service and had a fabulous experience.  There are SO MANY products now and it was wonderful to have uninterrupted one-on-one time with someone much more knowledgeable than myself.  The products she recommended were appropriate to my needs and many were things I wouldn't have considered on my own.  There was NO pressure to purchase anything (although I've been very happy with the ones I did purchase) and I was able ask all of my 'dumb' questions.  I HIGHLY recommend taking advantage of this service.  Anyway, I can't recommend Harborside enough.

Stanley J. (Powered By Yelp)
20 Sep 2018

So I'm up to three stars because they're trying, but it's definitely buyer beware. I purchased three of the Marys Medicinal Transdermal Patches with 1:1 CBD/THC that were completely placebo. I have a bit of a tolerance so after I could detect no hint or smell of cannabis, nor experienced any effect whatsoever, I gave the other two to my non-using coworkers who mirrored my experience. We are all 3 in a profession where we apply transdermal patches to patients regularly and are aware of how they operate and how they should appear. Of course upon mentioning this to a cashier on my return visit, "there's really nothing we can do to help you". They were only $12 each but hopefully this post saves somebody 12 bucks. The ABX 25MG THC SOFT GEL capsules, however, are nirvana for sleep/shift workers.

Richard M. (Powered By Yelp)
27 Nov 2018

This place is a class act; very professional, well organized, thoughtful/knowledgeable/articulate staff. Excellent website and app. I was surprised to read some negative reviews, probably anomalies because everyone I know that goes to Harborside agrees that it's the Taj Mahal of dispensaries. I've tried others but have yet to find one that compares. (Lines can get long pre-weekend, use website/app to order ahead and skip the line)

Flowers E. (Powered By Yelp)
08 Apr 2020

Good products that fit my needs. Great staff and service. Curbside pickup make process easy and smooth.

Sam R. (Powered By Yelp)
17 Dec 2019

Every time I visit Oakland, it is a MUST for me to hit up harborside for my medicinal needs. First thing I noticed coming here is that it is so clean and so organized. Second, there is a variety to choose from. From different teas to oils.. they literally have it all. The staff are super friendly and approachable - just tell em what you're looking for and they will lay it on you. They also have a rewards system, so make sure you're all signed up cos who doesn't want any freebies? All the different products they sell are high quality and you'll always leave satisfied!

Chris M. (Powered By Yelp)
21 Oct 2018

What is wrong with your security staff?On a number of occasions I've noticed that their behavior is thuggish rude and slightly scary maybe dangerous.If this is a legal industry and you want good people from the community come spend their hard earned money in your store your security staff should be calm relaxed and polite to our customers.Instead what I've noticed is that they often seem like they may be high on cocaine or methamphetamine due to their aggressive and rude and threatening behavior.Today when I came into the store one of them was threatening to fight the other yelling and screaming.Then as I was leaving the store they were hassling some poor guy on a bicycle for no reason he was upset cussing at them they should've been at the Calm ones insteadthey were antagonistic and cruelOne of the models of Harborside is kindness every cruelty; all staff including Security should take this to heart

Erik P. (Powered By Yelp)
13 Sep 2020

Friendly staff removed last review bc I left it before asking staff anything. Ignore it, I didn't do my research.

Mark L. (Powered By Yelp)
28 Jul 2017

Great place, great contemporary aesthetic, and great customer service! I do love the selection of bud at this dispensary. They have so many products here and i really love the way they present them. The star of the show... (the buds!) are displayed in cases so you can smell the aroma of the strain and it is arranged with small place cards with the following details of the strain such as it's name, THC and CBD percentage, and price per amount. They've also got a good collection of vape cartridges for the non-bud carrying types like myself. Fair warning though sometimes the battery or the cartridge may not work, but dont fret! All you have to do is go back and you may be able to get a refund or a new battery and cartridge altogether guaranteed, and they are really nice about it! They also have a clone section for those who want to grow this blessed flora, and a consultation area for those who have experienced the sacred power and natural alleviating properties of this glorious plant.  ;)

Isabel H. (Powered By Yelp)
21 Mar 2019

This place feels like a CB2 showroom, health clinic, and a candy shop all rolled into one. Super spacious and organized with a vast selection of strains and other products. I decided to try their s'mores brownies and Kiva Confections' chocolate-covered espresso beans; neither product took much to do me in, so each of these lasted me a very long time.Staff is kind and helpful and provide great customer service. Parking can be packed, so be sure to avoid peak hours or opt for delivery instead.

Teresa H. (Powered By Yelp)
20 Mar 2019

Staff are always so helpful. Walk in knowing exactly what you want or completely clueless, you'll walk out knowing more. I always end up leaving and trying a new a product. Definitely take advantage of the order ahead. I've noticed line lengths are hit or miss. Sometimes you can go straight to the front and others the line can be a dozen people long. Either way, staff are always working and the line moves quick!

D R. (Powered By Yelp)
08 Aug 2019

They do everything right, except for one thing:  their rewards program.But based on their selection, the express pickup option, and customer service I've received, they are doing a good job.  It's like being in a cannabis supermarket.The problem with the rewards program is that it's too strict.  They only offer a very limited selection of items, and if they're out of something, there are no options.  Why not make everything rewards-eligible, like using a gift card in a store?

Clarissa E. (Powered By Yelp)
07 Feb 2020

I've been going to Harborside for a couple years now. I love the ease at which you can shop around. The staff there really know the balance between helping you and giving you space to chose your own products. They have great deals on bud regularly. I got some of their Key pre-rolls and Thomas was super helpful and informative when I checked out. All around a dope dispensary!

Michael C. (Powered By Yelp)
25 Feb 2018

My first time coming here everyone was nice but that was during the grand opening. My last 2 times were pretty bad....everyone was rude and irritated that I kept asking questions about concentrates. Then when I noticed they sold clones I got excited because I've always wanted to grow some my own...after about 2 questions regarding maintaining a plant, the guy around the counter pretty much said "if you're this clueless now you're kinda late into the game.BITCH WHAT?! This recently became legal so ya, no shit I'm a noob, sorry about that! But the attitude was uncalled for. My tip is...STAY AWAY FROM HERE, rude...not that very knowledgable...or bright workers because one em straight up told me one of their sativa strains were her favorite because "you can actually still drive and go to work while high off this strand" okay, good advice...Go to Blum Oak where they actually take the time to explain everything and are nice to people who are relatively cheaper....magnolia Oakland is nice too...Harborside is kinda what gentrification looks like in the weed business.

Marcus B. (Powered By Yelp)
18 May 2020

If you want inconsistency of covid 19 regulations and high taxes then this is the place to be. Been coming here since they opened but lost a customer today by inconsistently enforcing county rules. I'll go to magnolia instead

Danielle N. (Powered By Yelp)
21 Mar 2017

I want to express my gratitude towards the amazing service I received when I came in yesterday 3/21 thank you Alex and Kaci @ Delivery for being so understanding with my debit card issues. Your customer service handling my stress, using your kindness to de-escalate the anxiety was on point  Also, thank you to Asha for handling MORE stress the ATM caused, and as ALWAYS thank you to Dani G for immediately coming to the rescue in that situatiomDani B and Jaene your hugs were the first i have had in a while. Loving the new green hats by the wayI loved the Kiva Pop up, but Wowhaving Healthy Heady/Holly there was Extra special for mesuch a great experience i had to write a review on yelp. I haven't had much human interaction lately i have been quite sick, you all went over and beyond with your warmtheven security was super coolA special thank you to Andrew DeAngelo for the medsi am blessed beyond to have the support of your incredible staff during this difficult time much love to you all. Lastly, where do i begin to Thank Steve DeAngelo  for having Tony V/Prana: CBN, CBD, THC are what are saving me through this nasty detox. Harborside is extended family: you guys prove that to me. Thank you so much

A L. (Powered By Yelp)
06 Aug 2020

Will is the man he went above and beyond with customer service. Thanks for the clone help... 1Love

Russell B. (Powered By Yelp)
10 Dec 2019

I was nervous when I arrived for my first visit and first experience of any cannabis product.  The interior space was clean, well lit and reminded me of an Apple store.  I was treated by an helpful employee who helped me select a product that met my needs.  Service was excellent and I left with a desire to come back again.

Kimberly K. (Powered By Yelp)
01 Apr 2020

We have a special place in our heart for Harborside because the dispensary helps us facilitate with other compassionate care programs to get the cannabis desperately needed for cancer healing. I met the man who started Harborside last week and also thanked him personally for his immense contributions and advocacy of cannabis legalization. Thank you from the bottom of our heart.

Tiffany B. (Powered By Yelp)
06 Jul 2019

They have really good range of products at their store. I really enjoy coming here, the vibe is super nice every time! I've never been to a store with such a wide selection of edibles, flower, they carry cbd and oil cartridges. You name it they carry it. Only thing is they are expensive and their line is usually pretty long. Most the time it goes quickly because they have so many registers. But I always go when I have an unlimited amount of time just in case.

Kaprice G. (Powered By Yelp)
09 Mar 2019

I had an amazing experience yesterday. This place is set up so nice. You arent rushed to be in and out like other places and you dont have to bother people for prices.

Nolan M. (Powered By Yelp)
06 Jan 2018

This is by far the best selection for clones i think in the bay area... Really good service... Bud tenders know there stuff ECT.. Only down side is its overpriced... But welcome to the bay you beezy

Barry F. (Powered By Yelp)
25 Jan 2018

Harborside has gone seriously downhill since recreational pot was decriminalized. The lineup is now out the door and down the parking lot and they are the only dispensary I've been to that *charges for bags*. Their huge size doesn't help because they always seem to be out of stock on whatever I came for. I shop elsewhere now.

Amber S. (Powered By Yelp)
23 Jan 2018

Placed a same day online order for delivery. Since I'm local to Harborside I was able to get free delivery. The delivery driver called prior and gave a time frame to expect the order. He came right after our quoted 3PM start time. Transaction went smoothly and it was convenient to not drive, park and wait in line. They accept same day local orders by 6:30PM. Cash and debit card only. Discount (15%) for people 65 and older or veterans. Must have a government issued ID proving you are 21 or older.

Julia A. (Powered By Yelp)
07 Mar 2019

An update after I completed an online order and actually picked up the product....still one star.  This feels like the Walmart of weed stores.  Long lines with lackluster service.  The technology faux pas were indicative of the overall lack of attention to detail.  Very pretty, very large and modern retail space, but this place is not for me.    (Unfortunately they were the only place in town with clones so I had no choice.)  My go-to spot is still Magnolia Wellness; great selection, really informed and helpful staff, and a welcoming and relaxed vibe.

Kona T. (Powered By Yelp)
08 Jul 2019

Harborside is a top notch dispensary. They always have the latest products. The consultants are knowledgeable which is very important and their recommendations have been spot on. Harborside is a candy store for adults

Israel M. (Powered By Yelp)
29 May 2018

Warning   Do your research before buying oil cartridges for vape pens here. They sell cartridges that list strain names and THC strength falsely. I bought 2 of the same kind because i was traveling out of town. I flew back with one because it was not what I had in mind. Supposedly gelato 85% Thc, 4% cbd. Flavor wise did not taste like Gelato at all & with a terrible after taste, the high was not even average. Did not help with my aches or inflammation. I decided to return the other still brand new, sealed and with receipt for a refund. I went to harborside and was surprised with their policy of no refunds. I was clearly dissatisfied and felt duped. On average a cartridge last me 2 weeks these lasted 2 days & I felt no benefits. I have been a loyal customer for years and would understand if it was actual flower. So in response I have decided to warn others and switch clubs.

Sheila B. (Powered By Yelp)
05 Oct 2018

Excellent service and a great buying experience! The staff is incredibly knowledgeable and helpful. When I visited Oakland, I visited here three times.

Martin R. (Powered By Yelp)
23 Jun 2019

The little short black guy or girl idk lol  is an asshole  smh she or him should know why really rude on the phone smh and so is a white guy that wears a grey hat all the time and has a mad ass face poor costumer service !  I went in they tell me I can't exchange my battery I then go talk to the manger and he says I can smh

Eddie F. (Powered By Yelp)
18 May 2019

To bad they fell off the map with there clones since departing with darkhart nursery forced me to take my business else sucks because i loved harborside

Pat H. (Powered By Yelp)
25 Jul 2019

Always satisfied with Harborside Oakland. It's their people that really make this organization a class act. Totally professional, always polite and extremely helpful to the needs of their customers. Thanks to Jon G. and Jolene for all the help. You guys both are awesome!

Jeff H. (Powered By Yelp)
02 Apr 2019

The granddaddy of Bay Area dispensaries, Harborside has an excellent selection of just about anything you'd want -- flowers, concentrates, edibles, tinctures, balms. I was there about a month ago for the first time in two years, when it was strictly medical. They refurbished the interior in fine style. I have two complaints, however. Some of the counter staff aren't very polite and others aren't trained to do their jobs. The dude who served me gave me the wrong Kiva bar (CBD instead of THC) -- kind of a bummer since it was $24 with tax. This was despite their system where you write down what you want. And some of the products are overpriced compared to other dispensaries and delivery services.

Chris R. (Powered By Yelp)
22 Jan 2018

tl/dr: One of the only places that serve recreational patrons. Brave the long lines and you will get great service with great products. Legal pot is dope! I really should just leave it at that. Great prices (still more than you pay your brother in law though), and a great staff that will help you figure out what is best for you. They still take medical cards but the bulk of the people in there now are for the recreational stuffs. The line can get big but you will be rewarded with fantastic selection. I'm reviewing legalized weed shop, what a time to be alive!

Dan S. (Powered By Yelp)
19 Apr 2020

i went in to spend my points on .5g abx carts as it staes on their points reward program should be 300 points. ordered in advanced stayed i would be using points. they said ok. when checking out they ssid i couldnt use them on their loud carts. which were on sale for normal abx cart pricing. spoke with mgr. on floor stated she vouldnt do it even the pricing was reduced and does not state loud carts not eligible on their website.  bad customer. service. i spend good money their.  when you want to use the points they declined me. toldthem too take offorder. could have saved me a trip. ill go else where if im not appreciated.

Jon H. (Powered By Yelp)
06 Aug 2019

Quality of products is slipping, also new store layout is crazy, half the time they're out even though it's on the floor, and then the folks behind the counter have to go on a made goose chase to find out the hard way it's all gone.  I haven't been in a while since SF has better quality with more friendly hours and for much less cost.  Gonna be awhile till I come back but to be honest these guys have lines out the door so doubt they'll miss me or change their ways.

Lindsay P. (Powered By Yelp)
06 Nov 2020

Harborside is my favorite spot!! Everyone is soooo friendly and nice!!! William (in clones) is super helpful and friendly. Thank you everyone!!

Tim F. (Powered By Yelp)
10 May 2017

No you can't come in. No you can't make a phone call in here.  No you can't park in this spot.  No. No. No. Gotta be a better way. Bye bye Harborside.  Total pain in the ass.

Stacy S. (Powered By Yelp)
19 Mar 2020

Been in the store as well as one delivery, before today.  Adequate parking.  Helpful staff in the store. Clean and organized. Prices higher than most places.  Good selection. However, all the reviews are correct about customer service.  You wait on hold 10-20 minutes, then they disconnect you, time and time and time again.  I placed an order yesterday at 1:00pm for delivery today between 11-12.  They texted me that a driver will contact me with delivery window, that was 2 hours ago and its afternoon.  I called the number they told me to contact for questions and it disconnects.  Why bother having a customer choose a delivery time if your not going to commit to it??  Why bother texting me a customer service number to contact about the order if your not going to answer??  On line, my order still says its processing, 24 hours later?  Needless to say I won't be using them for delivery ever again.  I've used many other companies in the east bay, all communicate effectively and are pretty good about delivery time commitments. How would they feel if I didn't answer my door or phone?So at 2:06 I get a text that says they are on their way and will arrive in 36 minutes, then she immediately calls me and says she will be here around 10:30 at night.  Needless to say I cancelled the order and that is exactly what they wanted.  They are overwhelmed delivering during the shelter in place.  She blamed it on their internet as if it has nothing to do with their business. BAD BUSINESS.  Use Enjoyment, they have same stock, same if not better prices, direct contact, great communication, small delivery windows and they let you know the delivery time right when you order.

YungCruise S. (Powered By Yelp)
02 Mar 2020

Customer service agent lady on the phone for oakland was extremely rude and clearly didnt care that she had an attitude. Hung up in my face. Needs improvement in that area completely unacceptable

Jessie M. (Powered By Yelp)
30 Sep 2019

Great place with friendly employees.  Best walk - in dispensary in Oakland in my opinion! Parking can be tight, but that's expected anywhere thats busy.  If it's your first time visiting a dispensary, stop at Harborside!

Tracy C. (Powered By Yelp)
26 May 2019

Had the best rep help me with my order today over the phone. She was so professional and friendly. I  had someone rude  yesterday so this rep made up plus thanks so much for restoring my faith! Harborside is my favorite  and only place !

Amir H A. (Powered By Yelp)
16 May 2019

This place it's  my primary store to visit from now & then...???  From the parking lot security guard was a good guy with good attitude then I got in, and met Sam greeting me warmly & answered my questions patiently, and lead me to pick the right one with representing the products information very confidently. Her customer service was outstanding...

Juan A. (Powered By Yelp)
28 Aug 2019

I went there for the first time. It's not affordable. $25 for a joint?  Allegedly is premium. I was visiting San Francisco an decided to stop there first time. The edibles are really expensive , too.

Alexandra R. (Powered By Yelp)
13 Jun 2019

Harborside is a wonderful experience! It feels clean and airy, smells delicious, always plays great music, has a positive vibe and has excellent customer service. The products are great and the staff are amazing. The following is just one example of why the Harborside team is its biggest asset:Today my ATM card decided to embarrass me and malfunction as I was checking out. Dustin took the time to help me figure out how to make things work, while being incredibly kind and efficient! I left the store with everything I wanted, with a big smile on my face, and without holding up the other patrons - thank you Dustin!!

Billy J. (Powered By Yelp)
06 Jan 2020

Poorly ran, has gone downhill! Poor customer service, rude employees and online menu shows wrong prices. Basically false advertising to get you in the door. Yet they don't care enough to fix. Will not be returning. Recommend going to a more professional dispensary in the area. Specifically Garden Of Eden.  I overheard employees at Harborside complaining about customers coming in 15 to closing. They didn't even care I was standing next to them. Even though it's their job! Guess you guys don't want my business or others. So...no problem.

Rene P. (Powered By Yelp)
24 Feb 2019

Overpriced since I can order better quality through a delivery service, just need to do your homework with those companies before you order. Taxes are outrageous, most delivery services have their taxes included. Flower is not great quality for the price. Can do better outside. Too commercial very unappealing to go to.

Tommy C. (Powered By Yelp)
30 Nov 2018

If your ordering by phone expect rude treatment. The opposite of customer friendly ....talking down to me when i asked a question twice because i didnt understand the first answer . Will try other places for future .

Drew B. (Powered By Yelp)
29 May 2019

Sup dudes. I love that harborside always has great hash options, like old school hash. I was helped by a rather tall gentlemen and I can't remember his name for the life of me, my bad. He helped me with finding some hash that wasn't on display and had no problem searching to see if they had anything else. He found me some 710 labs Biesel that should help you guys know who it is! Really appreciate him going the extra mile because it's some fire and I'm really happy with it. Thanks dudes!!!

Denise J. (Powered By Yelp)
30 May 2019

Harborside's Oakland location is awesome.  Tom helped me with my clone selection and was chock full of helpful information.  He was polite, professional and could answer all of my questions! I can't say enough good things about this dude and this place.

su j. (Powered By Yelp)
03 Jan 2019

Even though the line on fridays is crazy it's worth the wait.  Great bud tenders, super friendly staff (all the way to the guys out front).. and seriously the coolest group of people in one space ..   and their selection is fantastic - just wish they carried Nug chocolates

Robert G. (Powered By Yelp)
18 Apr 2018

The employees are stoned to care about the customers. They only care about selling you what they have on hand. I needed a CBD oil for my cat that has cancer. They had it three weeks ago. When I asked an employee for it and showed a picture, he was rude and said that they never carry it and tried to sell me another brand that was 100 times more potent. This place has gone down hill since the legalization of marijuana. .

John M. (Powered By Yelp)
20 Apr 2018

Online Chat Both Misinformed and have a bad attitude.Don't know about the quality of the products they sell but trying to get straight and correct answers from online chat is shall we say challenging.

Israel A. (Powered By Yelp)
24 Jun 2019

I just love this place they have great products and great sales the edibles, and oils are great there clones are perfect it's like going the the grocery store grab a basket and go shopping it's very hands on and the employees are very helpful

Awesomeness B. (Powered By Yelp)
08 Nov 2015

I love Harborside!! When I first got my Cannabis CardI came to this spot and they were so helpful and very accommodating. My favorite thing about this place is the Express Line! if you know exactly what you want you can avoid the long line. On the other hand if you have any questions you can have a consult and they will answer any question you have, in the world about sweet MJ! The staff are totally friendly and answer all questions. very patient, cool people here. I LOVE that you receive points on Every purchase. I like to get 180 points then receive a free Sativa pre-roll.

Mike S. (Powered By Yelp)
26 Mar 2019

Fantastic place. Welcoming, friendly staff willing to educate you on all things cannabis with a non-judgmental attitude. As someone who knew nothing about cannabis when I first entered, I felt nervous to ask any questions or to seem unknowledgeable. However, the staff quickly put me at ease, helped orient me to the storeroom and answered any and all questions I had. Highly recommend Harborside!

Gerard G. (Powered By Yelp)
23 Jul 2019

got the battery charged ok. Then both my gf and I had issues getting it to work for a couple of days. Then all of a sudden its ok and performs consistently! And the cartridges are good too.

B. G. (Powered By Yelp)
30 Jun 2017

I'd been here once in person a couple years ago and had a favorable impression. However, after attempting to place an express delivery order and experiencing multiple probs with its web site,  terrible customer service and lack of communication, and no-showing on my delivery, I'll take my business elsewhere. Seriously, how can these places be so flaky and have a don't-give-a-shit attitude and still expect to remain in business with all the competition and legalization?1) Web site fail - I kept getting this weird error message that some product was out of inventory. First of all, if it's out of stock, it shouldn't be listed online, that's pretty basic. Secondly, adequately identify which product it is, so I can update my cart. I had to go through multiple attempts at completing my order -- trial and error -- in deleting and adding products to ensure I had the min $ amount for delivery. 2) Customer service fail 1 - after finally submitting my order, I receive a text. I need to text my rec and id asap. Ok, I do so, EVEN THOUGH I explain that I uploaded those onto my online profile (person responds it's not there -- another web fail?!).Also informed 7p delivery is the latest they can do. Ok, I accommodate my schedule. I ask HS tho confirm my delivery. No response, so I am half expecting them not to show, but I'm hoping they'll prove me wrong after all these failures and pull through. Customer service fail 2 - I called a number of times to be put on hold. I requested the call back offer, only for someone to call and leave a vm several hours later -- really? Someone was only available hours and hours later? I have a rec, so consider the dispensary a pharmacy... is this how pharmacy staff handles prescriptions? No one answers the phone?!Customer service fail 3 - it's past 7:30p now and I realize they aren't showing and didn't even bother to tell me. Thanks, HS. For all the puffery and pats on the back you give yourself for being industry leaders and giving back to the community, you fail to even get the basics right. Job well done. A++++++!!

Nadine F. (Powered By Yelp)
14 Jun 2019

Overall, a great experience. There were so many products it can be overwhelming but there are knowledgeable employees walking around ready to help and answer questions. At checkout, Dustin was AMAZING. He walked me through my purchase and let me know what I was getting myself into. He was very helpful and really was the cherry on top of a perfect experience.

Ali D. (Powered By Yelp)
16 Jun 2018

One of the guys outside with dark hair and wearing sunglasses who scans IDs when you walk in was extremely rude to us. We drove in to the staff parking area and this guy in a very rude and condescending way told us we need to park in a different lot. Even after explaining to him that my mother in law is handicapped and the fact that the staff parking area was totally empty, he kept insisting with his rude and arrogant demeanor. Our experience after entering was much more pleasant. Inside staff were patient and friendly

Patricia D. (Powered By Yelp)
26 Feb 2019

I liked the concierge concept. The person I spoke with was well informed and aided me in making a decision on pain relief.

Cre S. (Powered By Yelp)
02 Sep 2018

Im only 1 customer so here goes-Been here once and unfortunately won't go back...cant afford it...I think it's a gamble with what you buy...cant smell it. Too much stem left. I bought Tangie and a chocolate something and nothing to report. No head change not even a nap was a result from smoking it.I also got a cartridge the cashier gave me a Tangie one(disappointed) so now I'm up to a loss of $157!!!! Expensive lessonI feel losing 1 customer isn't a big deal to places like this because there's 5 more to replace that 1 loss...with that being said...have a great day.On a separate visit, I got the fire og and it tasted good had a decent trim good head change. The trim on 95% of these buds are horrible!!! Stems for days!!

Erik B. (Powered By Yelp)
06 Jul 2017

Harborside, what's happened to you?!?! I moved away for a while and just stopped back in, and the entire layout inside has been changed and it's a total cluster fuck. Seriously guys, whoever said that new set up was a good idea should be kicked in the face.First my account is gone from the computer system. Ok, 20 minutes later its fixed. Go in, and the lines are changed and confusing with the rope walls and conflicting signs. People are standing all over the place, and half of what I hear from the bud tenders are telling people where to stand. Then you took down the menus from the wall. So you have to get a paper menu or look at the samples in the middle. The samples that used to be on the counter are gone, and if you want to ask the bud tender any questions, they send you to another counter for a "consultation". Then, when you know what you want, you go back to the first confusing line to go back to the budtender to buy it. Who thought that was a good idea? It makes my trip twice as long now.And how about your selections - it's all harborside branded everything. Pre-rolls, you have 1 choice, whatever he harborside pre-roll is. Want some gummys? Yep, harborside. Add to that, the rudeness of the budtender, I seriously felt like she was annoyed I was there. She picked out whatever it was I asked for, and kept asking if i was done. She rang me up before I had even seen the flowers she picked for me and put in the bag. You guys had a good thing and with all my the competition and the soon coming legalization, why would you ever make the process more difficult then it was? It's almost like you want to lose business.Over all, I felt sad when I left. This was my favorite place for the better part of 6 years. And now, I can't see myself returning. I'm sitting in my car in your parking lot writing this, after paying almost $100, and I don't even know what's in my bag. I'm honestly stunned.

Matt C. (Powered By Yelp)
04 Feb 2019

Nice enough store, clean, good selection, etc. The main problem is that they're chronically understaffed. Easy enough to look elsewhere in Oakland and avoid a 25 minute line.

Angie M. (Powered By Yelp)
02 Jan 2019

I went there today I didn't know they had a sale until I looked at yelp and I am glad I went In today but I felt bad that I made my friend late for work.. I didn't expect to wait for awhile because it was packed because they had a good sale going on... Next time if you guys are going there Expect to b there for awhile to stand in long line bring a friend with you make sure that friend has a ID and is over 21. The sale is today, February 2nd & 3rd.. It's best to go when they have a sale. I brought me my first Vape and sour diesel is awesome thanks to Redman shoutout about sour Diesel like Aye!

Jon B. (Powered By Yelp)
22 Mar 2019

This is one of the founding fathers of the Cannabis industry. The reputation is spotless. Customer service first class. In fact they gave me a glass Harborside container for my medication, which is not recreational.

Susan V. (Powered By Yelp)
28 Mar 2019

I am new to the Cannabis world and really appreciate their expertise of what would work for my condition and/or family members. I have not been disappointed.

Tito J. (Powered By Yelp)
11 Mar 2019

Horrible customer service. Mistakingly grabbed the wrong size cartridge, once realized upon looking at the receipt, they wouldn't let me exchange it even though I hadn't even left the cash register. Complete bullshit I was forced to spend more money than I wanted to. They should've been able to exchange it when clearly it had not been tampered with. Won't be coming back to this piece of shit.

Michelle N. (Powered By Yelp)
11 Aug 2019

very friendly and conveniently located. going through a lot lately, our house literally fell down. no joke. my husband bought that house in 1977, so sad. low and behold, red cross hooked us up with a room right across the green cross.

Cesar O. (Powered By Yelp)
16 Oct 2019

I reserved products online and got a notification that it was ready for pick up. So I go to the reserve line and a "customer service rep" William waves at me to come over. I walk over and he doesn't greet or say a word. To smooth the awkwardness out I greet him. I give him my ID and I assume hes looking me up. He  says he can't find me in the system then just stares at me like I should fix that.  Then I take the initiative to show him my confirmation text message and for some reason finds me (I assumed an ID would be everything he needs).  He then does a lap and brings back what I thought were my products, comes to the counter then returns one of the products.  (Again isn't saying a word). When he returns he mumbles that they dont have it. And I ask "you mean you are out of stock?"  He says "yeah"   then I ask if he recommends anything similar and he points to the products displayed on top of the counter lol. Zero effort. So I'm just asking myself how did this dude get this customer service job if he isn't even communicating or trying to assist me since they ran out of the product I ordered?  Or maybe he just high AF? Either way Harborside needs to have higher standards when putting people behind the counter to deal with other people.

Suze C. (Powered By Yelp)
25 Apr 2019

Harborside has been a wonderful dispensary.  I have been a member for years now.  Since cannabis was legalized for recreational use, Harborside has struggled to meet my needs.  I tried going off stronger pharmaceutical drugs and using 30:1 CBD capsules (the tincture bothers my stomach too much).  You never know when they will have the capsules in stock and they come only in seven capsules per bottle.  I need two capsules per day, so this means every week I am going through two bottles which is tedious.  And they always run out.  Right now I am looking at my last two capsules and they told me they won't be getting any more in until "sometime next week, MAYBE."  I tried ordering more earlier in the week, but they were out then as well.  It seems guaranteed that if I find a product that works for me, they won't have it in stock.  Granted this is the 420 week - but people don't get high on 30:1 CBD.Still, Harborside remains the most friendly, knowledgable and well-stocked of all the dispensaries that deliver.  I could just kiss the man behind the Harborside counter that first turned me on to the Papa & Barkley 30:1 CBD capsules.  The people that deliver are VERY knowledgable and kind.The rewards program is spotty at best.  I have not received rewards for several recent orders that were substantial.  About every five or six orders, I receive a notice saying I'm getting closer to the big reward.  Sadly, you cannot look at the rewards until you have enough to actually get one, which makes it impossible to know if you want the big reward or a smaller reward - you can't compare until you get to the top. Also, there are NO rewards for people who cannot use the tincture/flower/vape and would prefer capsules.  I was very sad to see their care packages go by the wayside.If you are suffering, take your body to Harborside.  You won't be sorry.  And get yourself a prescription from the doctor to get a break on the tax.

John K. (Powered By Yelp)
24 Feb 2018

Great place if you are foreign or too inexperienced (college kids and such) to know what good cannabis is.Terrible place if you actually know what quality cannabis looks, smells, tastes, and feels like.Here's what's going on now (and I bet the Oakland cannabis board would be interested in knowing these deceptive practices) :1. I know, for a fact, that Harborside is completely fudging thc potency numbers. They are labeling many way higher than they are, and labeling others much lower. I would love for some type of regulatory audit to occur where they do potency tests (with their nice machine in the purchasing area) in front of an official's face.2.  They are taking mediocre flowers on their menu, that aren't selling very well, and renaming them "reserves" at high top-shelf prices.3. Their supply is dwindling and limited. By April, you literally will ONLY have access to Outdoor aka "Sungrown" (which they will not label) and/or production warehouse indoor cannabis which is like eating McDonald's if you are a "foodie".Good luck on this place staying relevant and successful, I think their day has come and gone. P.s. :Steve Dangelo is a goofy, effeminate clown who no one, important, cares about.

Riley S. (Powered By Yelp)
22 Jan 2019

Had the best experience at Harborside. I have been to collectives in all the legal states and by far this was the best experience I've had. Nick helped us out, he is an expert in boutique cannabis. I would recommend anyone to go here that is in search of high quality cannabis and knowledgeable staff.

Reem C. (Powered By Yelp)
20 Aug 2017

This place needs to train their employees better. Not only have I missed 2 wellness appointments due to the staff. I was at least 10 min early for both and due to the staff my appointment was never honored because staff check me into the computer incorrectly. In addition they close the front door early. I showed up to pick up my pre order & by 7:59p security was saying no entry. (I was looking at my cell phone as I walked up & it just changed to 7:59p) with my pre order I would have been out the door by 8pm.

Ruby V. (Powered By Yelp)
16 Jul 2018

2 stars for the employees that were nice & knowledgable of their products. Had it not been for them, I'd give this place 1 star. I've heard so much great things about them. I was excited to finally get a chance to stop by. However, I realize it's all hype. Therefore, I won't be returning. I left pretty frustrated. I have been to another dispensary to compare my experience to. Ok, so you approach the entrance. It's not quite clear which way you're suppose to go. So, I took the stairs closest to the parking lot (logically I would think most people would) to which the man working the door politely told me I had to check in with their security on the other side of the stairs (whom were two sketchy looking guys wearing shades). Ok, I go to them. I have this puzzled, nervous look (obviously) because their security seemed all sketchy & were preemptively acting as if I was going to do something (??). I'm half their size, real tough guys, I tell ya. Anyways, he asks for ID, I hand him my medical card. Tells me he needs my DL (Ok, then tell me that from the get and not generalize that you need an ID). I walk in, my purse sets off the metal detector. It's so loud that everyone looks at you like whoa, what's going on. The guy inside (I gather he was management) tells me to set my purse on the bench and then walk through the metal detector. I walk through it now, metal detector doesn't go off, they (as in a few people at once) tell me it's ok to now grab my purse. Pretty senseless & their directions are highly unclear. I don't have a problem follow directions. I do have a problem following anything that lacks logic & clarity. If I were carrying anything, wouldn't it be in my purse? Hard to imagine I could hide anything on me when I'm wearing shorts & a tank top.I go inside, their supply is limited. I get it, and I wouldn't ding em' for that. I write down everything I wanted. Went to go check out. Their line structure to purchase your order is also unorganized, IMHO. It's not quite clear how to properly line up. Anyways, the woman who rang me up explained & apologized that they only had one terminal (She was super nice). Ok, no worries, I'm not bothered by that. So I had to go into another line where customers seemed confused as they continued to line up behind me as they were unaware that was just the debit card transaction line (After you were already rung up).As I approach the exit, I asked the same man I thought was management if I had to place my purse on the bench again. He said no. Apparently he told me to walk around the metal detector, which I somehow missed, setting off the metal detector. Again, another man told me oh, he said walk around. I look back at the man with glasses and he frustratingly told me that I had to walk around because the metal detector is meant to monitor those coming in. OMG, THEN MAKE YOUR DIRECTIONS CLEAR! I didn't appreciate being treated like cattle herded around. It was such an uncomfortable experience. Never again. How much do you guys really care for your paying customers? I will take my business elsewhere. I have my medical card for a reason and you guys didn't have in stock what I mainly came to you for. All hype.. It doesn't even feel welcoming as you try to get into their place. Don't feel like having to guess my way in and out of there either.

Kim L. (Powered By Yelp)
13 Aug 2018

This is the third dispensary I've been to and know for a fact I won't be returning. The first two I visited, you walk in, show ID, wait on the bench to wait for a spot at the bar where you're helped. This is the first one I've experienced where you have to walk through shitty security personnel at the front and exit AND have to walk through a sensored archway. The selection is great, people to help you inside are friendly, helpful while the person outside who lacks people skills is there to "greet" you. There's no instruction to take your bag off and walk through. They want you to find out on your own when the beeper goes off. When you exit, he snaps at you to go down the left side of steps. Harborside, if you have this guy to deter people from wanting to shop here, you're doing a great job as I won't be returning.

Tshilumba K. (Powered By Yelp)
29 Nov 2018

What an amazing in store experience! It's so easy to get what I need here. The best kept secret about this spot is ordering online ahead of time. You can skip the line and get your order super fast. There is always top quality product on hand and you may even catch a celebrity or two. This spot has the vibe and the energy. Pull up!!

Lisa F. (Powered By Yelp)
26 Apr 2017

Nice selection. Great quality. Staff is friendly and helpful.

Nafeh M. (Powered By Yelp)
24 Nov 2017

Was very pleased with Evan's help. Obviously harboraide has the black Friday sales but I was particularly stoked to have Evan's help shopping for $300 worth of goods while in the line. The line was 40 people long and within 10 minutes he had me up and running with an online order and I saved at least 15 minutes.Will definitely be ordering pick ups and delivery online moving forward. Thanks for taking the time to save me time! Great purchase recommendations as well, a particularly  attentive Harborside. Thank you Evan I hope you are recognized for going above and beyond the call of duty.... impressive considering how busy a day it is...

Natalie M. (Powered By Yelp)
28 Oct 2018

How the mighty have fallen.I've been a cannabis user for twenty five years and a customer of Harborside since it opened. I have no idea what confusion of ideas has given rise to the current sales floor situation, but it literally cost Harborside around $300 last week, and I'm very unlikely to return.I came into the shop and entered the line as usual. There was one other person in front of me. The store was not busy at all. When I was called to the counter, I asked to see what cartridges they had available. The salesperson gave me a super condescending look and said, "I don't have that information. I can walk you over there to the consultation table and you can have a consultation if you'd like." I was speechless for a second. Did this salesperson just refuse to show me a menu of products so I could simply purchase a variety? Was I really being told that I needed to go to another table for a "consultation," so I could literally ask someone else for a menu? I'm willing to bet that I've been using cannabis for longer than this condescending salesperson has even been alive. Why on Earth would I need a "consultation?" I simply need to know what cartridges you have! But yes, the salesperson had actually just informed me that she simply didn't have any information about the products she was hired to sell. I would have to waste my time pretending to be "consulted" about a product before I would be allowed to purchase it.I was so put off by this exchange that I chuckled, refused the "consultation," bought a $15 pen and took my real business to Garden of Eden in Hayward. There, they dispense actual pot instead of absurd bougie cannabis culture nonsense. Good luck staying profitable with this unfriendly and inefficient sales model, dudes.

Alfredo S. (Powered By Yelp)
18 Oct 2018

Since legalization Harborside has unfortunately gone but the wayside. the inventory is weak and the freshness of edibles is not the best, check the dates before you walk out because they will not return it. I was a loyal customer but I will take my business elsewhere.

Jerald N. (Powered By Yelp)
10 Feb 2019

It would be nice if the cashier's would engage and realize there is a living being in front of them buying a product. Here's a thought. Don't let your employees get stoned out of their mind and come to work like a damn zombie. That would be like a drunk bartender serving you at a bar. Not cool and not acceptable for a business trying to make a name in this industry. Do all of us a favor and hire employees who want to be there.

Mary D. (Powered By Yelp)
03 Dec 2019

I am changing my review to 5 stars because after yesterday's fiasco Terry, a manager from Harborside contacted me. She was absolutely amazing, apologized for the problems I'd had and had another delivery out to me the same day! This is the kind of customer service I'd always had before when ordering from Harborside and it was wonderful to see it's very much still there. Thank you again Terry!

Kent L. (Powered By Yelp)
10 Feb 2016

Good selection. Fairly friendly staff. Ok, I don't want to be super negative towards a decent club, but there are a lot of things that keep me from being a frequent goer of Harborside: First, it's always packed and the line goes incredibly slow. They've done away with the express line. The line is very awkward and doesn't present a friendly viewing of products for the customers. I wish they'd take advantage of the TV's and display a menu up on the screens. The online ordering is terrible. It's a clunky interface, and it crashes often. As I type this I've been on hold for 13 min+ because I can't access my cart and check out. Delivery drivers are not friendly, but they're consistently not friendly, so I know what to expect. I feel like this club is so close to being GREAT, but they don't have a good operations setup. I'd suggest a revamp of Ops, maybe hiring a new/better Operations Manager that's customer and service focused.

Jessica N. (Powered By Yelp)
01 Jun 2018

I'm not a buyer but went with company of others. From what I saw was clean and friendly people. They had a huge line that didn't seem to go down even as they let many in it still had a steady group of people. Must mean people like the service here. The workers were very professional and seemed to know a lot about all the products and tried to meet each persons personal needs. Anyone you asked questions too they were very happy to help and spend as much time with whoever needed it. It was very clean here and well kept up like they took pride in their facility. I don't go to these type of business but if I was a regular and lived in northern ca then I would recommend it to those who do! Thumbs up

Susan P. (Powered By Yelp)
31 Jan 2020

I've been using Harborside for years and they are excellent. The place is clean and well organized with a large selection, and the staff is friendly and helpful. Lately I've been having my order delivered. The driver's are courteous and arrive within the window of time they say they will. Overall I'd say it's an excellent service and I'm very happy with them. Just FYI, I will turn 69 early next month and am female. I've always felt safe, respected and treated very well by the Harborside and their drivers. They provide a discount for seniors as well as those with a medical marijuana certificate....just one discount per customer, whichever discount is larger.

Nickel C. (Powered By Yelp)
26 Jun 2018

Harborside is a business with zero compassion for their patients / customers. The staff members are very argumentative, Abrasive and just flat out rude. I am currently writing this from the very long line at Harborside on a Tuesday afternoon. I've been waiting for the last 50 minuets. They have two people running the register for buds. 4 people stalking inventory. 4 people consulting patients on different prosecute. A manager walking around saying they're understaffed. She keeps saying she's asked people to go work the front and no one has. They keep saying they had a a lot of call outs and a lot of people are on lunch. What kind of staffing management sends everyone to lunch at once? Over 45+ in line inside and even more outside. Currently counting 7 people behind the counter not he