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Reviews of Harborside Oakland
3.7 (955 reviews)

S C. (Powered By Yelp)
1.0
18 Oct 2021

I ordered online to pickup inside and after ordering they prompted me to a page that said they'd notify me once it's ready to be picked up. I waited 20 minutes and I got no details about my order so I decided to go inside only to find out they never started my order and it was 2 items only. It was not busy at all. An hour after I ordered online and already have went inside to order IN PERSON they send me a text message that my order is ready to be picked up and a link for payment. That is ridiculous. Do not offer online orders for anything if you are not going to tend to it. I definitely do NOT recommend online ordering.

celeste m. (Powered By Yelp)
5.0
22 Mar 2021

Just spoke to Natalya on the phone .  she set me straight hooked  me up   AllUnder 4 minutes.  props to her   Curbside tomorrow I will rate the clones later

Alexa W. (Powered By Yelp)
5.0
18 Feb 2021

High time to upgrade my review! 5 years later and I am still a very happy customer  The staff is just great and always goes the extra mile. Sure, this place is not the cheapest but they provide top quality products and service.

Jo K. (Powered By Yelp)
5.0
21 Jan 2020

Place was clean, organized and full of options.Staff was easily accessible on the floor for any questions.  Great informational displays and on sale item displays as well.  It was quick and easy to find exactly what I was looking for.

Jefferson D. (Powered By Yelp)
3.0
08 Dec 2021

curbside pickup is closed(passed 6 pm) and needed to pick up inside where I had to stand in line(does not matter if you ordered online). when i finally get to the counter, i was informed that they dont have the item eventhougj i preordered them online. all i got was sorry, no discount on next purchase. this was history. i am writing this review because i am currently at curbside pickup and now they are saying there is a $3 fee for debit. this was the last straw that made me weite this review and i said to Trisha(staff) im never again doing business with this company.Trisha came out waiving the $3 dollar fee. so 5 stars to Trisha. she is awesome3 stars to the company because of large selections

Luis P. (Powered By Yelp)
5.0
10 Sep 2020

I'm not sure if they want people to steal now that all the merchandise is out on the floor or not? Whats funny is how helpful and knowledgable the people who work here are. They seem to literally come out of thin air, one after the other "can I help you?" lolWhat I like about this place (that I don't frequent much) is that anyone can answer almost everything about anything that deals with the products they carry. They also carry plants, seeds, and of course flowers for sale. I'm super happy that they now carry a larger array of boozey beverages and have some deals going on.This place is a bit pricey for locals but I would keep an eye out on their social media because they almost always have some sort of special going on.

Thatcher R. (Powered By Yelp)
5.0
10 Sep 2021

great customer service by Na. Love this spot they are so nice. Went in to buy some edibles and they have an extensive selection. The whole experience from arrival and getting ID'ed to check out was a dream.

Steve S. (Powered By Yelp)
5.0
05 Nov 2021

Having chronic insomnia is not fun, you don't get a t-shirt or a trophy, but what you do get is more than a few days of nonsense that could be a distant memory if only a few winks and 6-7 hours of uninterrupted sleep. I've been to more than a few dispensaries and trying their offerings, most have an assortment to choose from and sometimes you might actually get advice that is worth taking, but at Harborside with outstanding help from people like Byron and Anjelika your answers will be factual accompanied by a smile and thank you. This goes a long way, especially when angels like Anjelika checks to see your buying habits and questions to make sure the products will be the best for what ever activity you have planned. Mine is always sleep. With a quick check and trip to back storage the right blend is delivered and guess what else... The accumulated points in my history will lower the bottom line and who doesn't like their bottom line lowered?For price, selection and knowledgeable service look no further.

Sandy K. (Powered By Yelp)
1.0
20 Aug 2021

I have been waiting 40 minutes for a Harbourside medical marijuana consult for my brother who has cancer & is so very ill.  They sent me a Zoom link, confirmed the appointment & NEVER came to the appointment and DID NOT call me back.Don't trust these non-compassionate people at Harbourside dispensary.

Tanya L. (Powered By Yelp)
4.0
30 Nov 2020

Harborside is one of the best cannabis clubs in the bay area. They carry a large selection of products, great discounts for seniors and veterans and offer delivery service and curbside pick up.The reason for 4 stars is because they don't allow the "associates" that deliver products to your car to accept tips! Associate, Tom, who assisted me with patience, speed and professionalism this week was offered a tip and he said they couldn't accept tips, but proceeded to explain a charity I could donate to instead... Don't get me wrong - im always for donating to charities, but many of these associates are young hard-working people who DESERVE gratuities...Harborside, allow this to happen, because it's the fair thing to do!!

Jennifer H. (Powered By Yelp)
5.0
29 Apr 2019

Great service and amazing dispensary! They're always busy but if you know what you want then just stand in line. My favorite products from them are Jetty vape pen. Good cost and high % of THC. My personal favorite would be the sour & sage ( sativa ). Delicious flavor with a good kick to it. Subscribe to their reward programs and find good deals / promotion.

Jim M. (Powered By Yelp)
5.0
23 Jul 2020

I've done both curbside and delivery and let me tell you, the employees that I have interacted with were some of the friendliest people I've ever dealt with. I needed CBD for my dogs for the 4th of July so I decided to head down to buy some but discovered that I could buy it online and then have them bring it to my parked car without having to go in. This was great since I am not a partaker myself and just want to get the dogs cbd and leave. When I got there, there was a nice man instructing people on what to do depending on whether they were there to pick up an order or to shop. It took them about 15 minutes to bring my order to the car and both employees were awesome.The guy who dropped off my CBD to my house, who I think was named Jason, was again super nice. They gave me an hour window in which he'd arrive. They texted to let me know he'd be at my house within 8 minutes and he was. He was super pleasant, wore a mask, took my money and then wished me a great day and left. I wish he could deliver everything always to my house. This is a pretty easy setup in my opinion. Thanks Harborside Oakland!

Carol C. (Powered By Yelp)
4.0
22 Jan 2019

Date: 1/21/2019  Time: 5:00 PM  55°  Partly cloudyAfter going to Magnolia Wellness (West Oakland) and Oaksterdam (Downtown/Uptown Oakland) for some cannabis body balm and none was available at either dispensary, my husband and I stopped in at Harborside to see if they have the product that we needed.Before we enter the premises, there are plenty of security personnel to check and scan driver's license or valid identification (ID) card. I have to admit Harborside's ambiance is quite nice and classy. Floral arrangements and plants can bring out a certain glow in the room. The inventory of products is well organized and they seem to have plenty available compared to the two previous dispensaries. Customer service is decent.The drawback is the long line of customers waiting to be served. The employees are busy, busy, busy. After about a 10 minute wait, we get to the counter to ask an employee if the business carry cannabis body balm. Yes, they have it. Since it is my first time at Harborside, I receive a 25% discount. Total cost, including taxes, is $35.48. Good deal! The employee also enters my cell phone number into their system for future visits.One can either pay with a Visa debit card or cash. They do have an ATM machine available. However, I do not know how much they charge for the service fee, as I paid cash for the body balm.

Sadie V. (Powered By Yelp)
5.0
09 Aug 2020

No consistency in customer service. Just seems that no one is on the same page or even reading the same book anymore. Would really like to see the staff represent themselves as a team and provide transparent messages to customers. Curb side pickup needs to funnel with ease, currently it is far from that. You can do better Harborside. Updated: I wanted to update the above review. Harborside you have been killing it lately!  Great customer service and curb side seems to be a great addition to your many services you provide.

Brian C. (Powered By Yelp)
5.0
22 Apr 2020

When I started going to dispensaries a couple of years ago, I went to a handful nearby. Over time this became my go to place. Why? Selection, Quality, Value and last but definitely not least, their awesome customer service.Ordering ahead from their up-to-date website is super easy with SMS updates. At their web portal you can upload your Veteran's ID for the 15% discount to automatically be applied.Select Sativa Vape Cartridges are my Go-to!

Sean V. (Powered By Yelp)
3.0
17 Oct 2020

I've purchased top shelf.... However, the quality this season is terrible. I haven't had any sticky batches yet. I really hope the quality gets better again. Maybe they need new merchants but the current ones aren't that great. And for those reasons I give you 3 stars. The service was good at the registers. I didn't really care for the door people. I was waiting in my car for pick up service, but since they took forever I went in myself. Was this Humbolts best?

Deborah D. (Powered By Yelp)
1.0
22 Apr 2021

Deceptive business practices- I ordered $340 worth of product to be delivered- my husband has cancer- they delivered it today- the day they said they would deliver it-  I paid $350- receipt said I owed the $340- then 20 minutes later came back- banged on door and demanded another $100-  I refused to pay extra and gave them back product.  I felt strong armed.

Veronica P. (Powered By Yelp)
5.0
24 Aug 2019

8/24/19: Tried to sign up for pick up.On my phone - it wasn't as easy as I hoped.Fat fingers? Finally, gave up and just came with someone to wait in line while I grabbed my goodies.Line wasn't as bad as the past but definitely no breeze.Again - came for the text deals!

Steve T. (Powered By Yelp)
5.0
23 Jun 2019

I heard they have products that can help my insomnia and the salespeople there were very informative about their cannabis products.  I am going to try some gummy bear edibles to see if they work.  This place is like the Apple store for cannabis stuff but with super extra security.Next day, I slept well but one dose was a little much as I woke up slightly high and I'm not trying to get high.  5 milligrams THC or half the edible worked well for my insomnia and hopefully this works well going forward.  Didn't get stoned but enough to feel pleasant.

Jordan R. (Powered By Yelp)
5.0
24 Nov 2020

From security to the bud tenders; this spot never lets me down. I always feel comfortable when I come here. They have what I want, the service is great and even when the line looks long it never takes a long time. I'm always happy with the service here and I frequent the loctician. If you need some herb in Oakland I strongly suggest you visit Harborside. Thank you for being wonderful.

Gabriel M. (Powered By Yelp)
1.0
11 Jun 2020

I used to use this place exclusively because they were convenient they've been around and they have an admirable mission. But I placed an order 2 days ago and been told it's available for pickup but I show up at 7:15 and some security guard won't let you in the parking lot and says he can't tell you why and that I should come back tomorrow morning m************ I've already came back twice I came across the bay both days. if you're going to f****** over and not even give me a heads up as to why man f*** y'all there's a f****** thousand places to get f****** grass. like you ain't making enough money to have someone to f****** tell people what the f***** up. F*** this joint forever there's a lot of great services in Oakland

Alba A. (Powered By Yelp)
1.0
04 Dec 2020

I called spoke to Natalia 0 customer service I use to be a loyal customer, but they always seam to mess things up. I work for customer service and if I know us as a company did a mistake you fix it not just say sorry ma'm their is no grantee. So I waited 24 hours just for a rep to say sorry theirs no order would you like to place it! LOL she didn't care to help to investigate just gave her excuses, please go to another place that still cares about you bringing in tu our business and they care. I'll end it with I wish I can give the -5 stars so unprofessional.

Anna L. (Powered By Yelp)
4.0
06 Dec 2018

After extensive research, this is the only place in the East Bay that sells CBN/CDN tinctures for stress. I've visited other dispensaries around the Bay Area and they either don't sell it or it's laced with THC. I have never smoked pot in my life and I don't plan to start (I heard it can cause panic attacks. No thanks!!)The good thing about CBN is that it's non-addictive. It's also used for anxiety, PTSD, and insomnia. The only bad thing about buying CBN is that it's quite expensive ($100 -$150) and not a lot places sell it. I've asked some budtenders about it and most have no clue what I'm talking about.I'm giving this place four stars because they have excellent customer service. They burly security guards who stand outside are pretty friendly too. After trying a few drops of CBN/CBD a few times, I've realized that it's not as effective compared to other stress herbs like Ashwagandha and the stuff my doctor prescribes me. It may help you, but it doesn't do  anything for me. Plus, I stopped taking it cuz it gave me shortness of breath (I am VERY sensitive to meds). I hope their products help you more than it helped me. Tips: 1) They take cash and debit cards. No credit cards!2)If you are a repeated customer, make sure you return the ziplock bag or else they will charge you $1.00.

I'm Lit LO L. (Powered By Yelp)
5.0
02 Oct 2021

Broooo... this place got the goods!! I could come here all the time! Oh wait. I do. Lol

Claire C. (Powered By Yelp)
5.0
23 Feb 2021

They have the best selection around. Knowledgeable staff and a vey friendly experience. It ya bit out of the way as I live on the Berk/Oak border but worth the trip. One of the biggest I have ever seen too. An all over high five .

Jess S. (Powered By Yelp)
5.0
21 Jan 2021

Have been here a couple times and it is always a fun stop. Great selection, prices are good, staff is so fun and amazing! Worth the stop and even if a line is there! Even waiting in line was fun!

Hermetic S. (Powered By Yelp)
2.0
24 Sep 2020

Placed a delivery order at 3pm, still "in preparation" according to the website, it's 8pm now. Otherwise I like this place a lot and hoped to avoid the lines with a delivery.

Jonathan K. (Powered By Yelp)
5.0
28 Mar 2021

Just wanted to give a shoutout to my delivery driver Brian who did a great job, went above and beyond when I had a messed up order, and even asked about it the next time he saw me.  I have been going to Harborside for about 2 years, and tend to have a pleasant experience.

Terry H. (Powered By Yelp)
5.0
18 Apr 2021

The best service in town. They got everything. With a smile I can go on all day on the service which is fabulous The clones are very healthy. Concentrates are very smooth,flowers are  incredible. Everybody have a wonderful day And don't forget about Tuesday peace out.

Kevin L. (Powered By Yelp)
2.0
22 Mar 2019

I was a loyal Harborside customer because of the quality, service, and convenience. I made an online pick up order for 1 item. I stood in line, found out my order was still processing. I wait another hour before leaving to grab lunch. Maybe it'll be processed by the time I'm finished. Nope. Nearly two hours later, my order was still processing. I guess I've finally found a reason to try out Eaze.

Jason H. (Powered By Yelp)
5.0
09 Jul 2020

Very clean establishment. The workers are very friendly and knowledgeable.. Always willing to answer questions. Would recommend this place..

Aaron T. (Powered By Yelp)
5.0
21 Feb 2020

So a lot has changed since I walked through these doors. Now when you walk in you're greeted by staff and various venders. Very well lit, clean, modern styled decor. YOU CAN PICK YOUR OWN ITEMS LIKE A GROCERY STORE BUT FOR BUD?!?!?! *Universe Implodes* Shut up take my money!What's that? You came with a set ammount of money to spend? Throw that out the window there's a girl scout cookie stand outside and far be it from me to turn down cookies so just a heads up for those on a budget.

Robin W. (Powered By Yelp)
5.0
27 Feb 2020

Only dispensary I go to. I love Kiva Confections edibles and Kiva always has a pop-up deal "buy 2 get a 3rd for 99% off" at least once a month at Harborside. This means I can stock up once a month and replenish my stock the following month. Harborside is clean and well-lit and you can get your little shopping basket and pick out your own goodies.I also like the fact that all age groups visit Harborside so I am rarely the only senior in the building like at some places where everyone else is a 20-something and you're the only grandma around lol.Between Harborside and Kiva Confections, I'm good.

Connie A. (Powered By Yelp)
5.0
06 Dec 2020

Glad to be back and am Very pleased with my products. High Quality My order was perfect! Thank you

Alicia C. (Powered By Yelp)
5.0
06 Sep 2019

Yes, I am being open and honest about participating in the consumption of marijuana. This place is the classiest dispensary I have been to. Clean, nicely decorated and organized, and I'm allowed to touch, look at, and explore the goods without someone doing it for me. This place also is the most affordable place for some great edibles and cartridges for vape pens. They have regular sales that make it even more worth it. The sales aren't widely advertised, and I wish I got a better heads up, but they are worth attending on a regular basis. There is plenty of staff around to help and answer questions on the floor, and although the line might seem long at times (there are always a lot of people in there!) it does move pretty quickly and there are a decent number of checkers to help with that. I haven't taken advantage of it yet, but you can order online or over the phone and then pick up in a shorter line for convenience. When you purchase anything, you get a text letting you know how many points you got for your purchase. I haven't looked into it yet, but my points will add up and I will be able to get some things for free at some point. I definitely appreciate the sales and incentives.

Matt D. (Powered By Yelp)
1.0
19 Mar 2020

Absolute garbage online ordering service. This is the 3 time (stupid me) that I have ordered clones from these incompetent idiots and when I show up they tell me they are sold out. Now why do I get text messages saying my order is ready for pick up yet when I show up they don't have my order. I have done nothing but waste my fuel and time with these assholes. I hope no one supports their bullshit online service! Take some extra time to drive up north and get quality service and superior genetics. You get what you pay for, and if you want dog shit then pay harbor side

Nicole S. (Powered By Yelp)
1.0
12 Aug 2020

These guys are such predators don't go here unless you want to give them  your money and time all to be  assaulted  by  like  five of those  guysDo not use the lockersThey're really a terribly unprofessional racist business Probably a front I used to like the place they had the idea but the parking lot is a hostile unsafe environment nobody in their right chill mind should support They wanted to  rob me They took S0 LONG CARRYING ME OUT WITH their fat nasty hands all over me like disgusting pigs I'm telling youPrior to that it was a big black security guard aiming his phone at my crotch,  really,Such a pervertDon't use those lockers I don't care that your laptop got too heavy They'll want to mess with it or keep their possession of your personal belongings and then grope you practically before escalating things into a full blown scene. Cause they insecure miserable anti-female bigots with golden stars. Golden tickets to terrorize.... Pigs across the street at the 6 to entertain and showcase  your mad skills  forthey're a bunch of emotional hostile tools forever flexing on anyone who makes them feel that inferior that they cant literally take it and just  behave in a civilized non barbaric manner..... And they did take a lot of time and a lot out of me just for being a reliable paying customer all I ever did was bring them business

Mo K. (Powered By Yelp)
5.0
24 May 2020

Harborside's customer service is good. But today I was very impressed.WILL was my bud-tender, he went above and beyond. He explained how my points worked, I was not aware of a point system. I feel like this is a excellent example of "customer service". I've been in the customer service industry for over 20 years so I can vouch that Will did a great job.This isn't my main dispensary that I go to, but after Will helped me with my points, i'm going to make this my main dispensary.Thank you!

Amber M. (Powered By Yelp)
2.0
24 Dec 2019

Update 12/23Chat and phone support NEVER WORK! I've been waiting for a chat response for 30 minutes....I've called 3x of which am disconnected after 10 hold EVERY TIME...I gotta say. I am beyond exhausted with hs's inability to stick to a rewards program. It's changed at least 3 times. I've spoken to mike about this a couple times. He seemed more thn accommodating and courteous.  he fixed my multiple accounts. Merged them. After this I couldn't even use them because there was no inventory to cash in. Stopped by yesterday... another new system to keep tabs on a brand new way. My point balance has been converted so many times it's ridiculous. I do know this is a perk. But what it's been is a pain in the ass. And a complete turnoff to a company I would rate 5 stars otherwise. Just drop your rewards program at this poiBecause that alone is enough of an annoyance to lose business.

Zoy B. (Powered By Yelp)
5.0
05 Mar 2021

Harborside always has fresh, quality product and super nice delivery drivers. I usually get Silvano Q and he's been wonderfully patient when I've had payment mishaps via the online portals. Definitely a great choice across the board

David R. (Powered By Yelp)
3.0
13 Feb 2020

If youre on hold, they will hang up on you. They need to start posting their sales/deals on their website if they wont have reliable call center agents.

bob a. (Powered By Yelp)
2.0
02 Oct 2021

Look, harborside is the apple store of dispensaries. They have ok customer service, sometime better than others. Some staff knows their stuff. But, i hate what they've become. Overpriced, no delivery to the peninsula, and they close early. I'm disabled and can't get what i need. I can't get there in time, its difficult for me to drive anywhere. And the prices. We were fooled by these profiteers. They used our sick bodies to get 215 passed, then the whole legalization thing. That destroyed the medical use community. After using us to get your business up, running and profitable, you dumped us in a ditch. Before legalization, we could get 500 mg edible for $20 plus a couple dollars tax. Now that same amount of milligrams cost $100.00, plus 37% tax. So, what was $23.00, is now $137.00. How is that advocacy?

Kimber W. (Powered By Yelp)
5.0
19 Oct 2020

Simple, no-hassle new-account initiation, online.Easy to navigate the website with intuitive filters.One-click checkout.Professional and downright sweet interactions in chat/email.Surprised me with a hefty first-time delivery discount.Received texts as the order was being processed, when the order was packed, and was provided a time when delivery representative would call to arrange a specific time for delivery. Delivery rep. was not only professional, but was genuinely a lovely human. Arrived exactly when he said he would. Everything on the menu that I ordered was in stock, so no disappointing notifications. Products were high-quality and exactly what we ordered. Ordered accessories, along with product, and that, too, was spot-on.Harborside was recommended to me by a friend after I described a worrisome interaction with a sketchy delivery rep. from a competing dispensary.

Ju J. (Powered By Yelp)
5.0
16 Oct 2020

The staff is super helpful super nice do you only thing that I don't like is I feel like they're a little too strict on what you could buy but maybe that's just every cannabis place some cannabis stores are kind of on the low

Toni T. (Powered By Yelp)
5.0
04 Aug 2021

I have had medical marijuana delivered to my house for about six months now, enough time to know some of the drivers. A BIG shoutout to Michael from Harborside. Always on time, always courteous and always makes sure that I am satisfied before he goes. He reminds me why human contact can be so positive and energizing... Thank you, Michael.

T M. (Powered By Yelp)
5.0
28 Nov 2020

I love this dispensary and they deliver to Concord,CA. They always have whats on sale with a great selection of items. Their super friendly staff are great to talk to and are very knowledgeable of their products. I recommend going to their store in Oakland,CA.

Sarah D. (Powered By Yelp)
5.0
03 Aug 2020

We had such a wonderful experience with Dustin in the cafe. He walked us through our first dab and taught us all the important information oh how to enjoy the experience.  My two friends and i shared one purchase amount and he helped us ration and airate it to get the best pull without wasting product.  We asked him about how he keeps all the equipment clean and I believe him when he says he gets to work an hour early to sterilize and sanitize everything.  A very Well lit cafe, beautiful deco and ambiance. Thanks Dustin, hope you're there next time we stop in At first I was apprehensive that they didn't allow us to have any products that combust but walking out of there- smoke free smell was well worth it. And we got to try a new favor. Purple punch diamond was delicious.

Jude D. (Powered By Yelp)
5.0
18 Jun 2019

I like this place because it has the biggest selection of cannabis products of most any dispensary I've been. Specifically they usually carry products I like that are harder to find, like the Papa and Barkley cannabis balm for pain. Staff are also helpful if you have any questions about products. The prices can be a little high but that's mostly because of the taxes, so that's not the dispensaries' fault.

Grant S. (Powered By Yelp)
5.0
06 May 2020

My partner and I decided to support a local black owned dispensary and could not have been more happy. having been ordering from all over through quarantine we decided to try out a new dispensary. From the moment we walked into harborside it could not have been a more pleasurable experience. you got a basket and we're allowed to roam around and fill your basket with people on the floor helping to answer any questions. We will definitely be returning soon

Debra B. (Powered By Yelp)
4.0
17 Jan 2020

I really love this! It's my go to dispensary. I only gave it 4 stars because their website sucks.  Nothing has the THC level listed anymore and most of the flower is just a label instead of showing the flower I itself. It used to be great but now it's disappointing. Unless I call or go down  their I have no idea of what I'm getting. SignedDisappointed

Said M. (Powered By Yelp)
1.0
10 Jun 2020

It is a nice facility but the people advising on the floor don't know what they are talking about regarding the flowers. I made the mistake twice to follow the recommendation I was given and I was disappointed twice. Buying weed these days is like buying a car without opening the wood nor test drive it. You should have the courtesy to come up with a clear description of your product versus having people guessing.

Johnny Y. (Powered By Yelp)
1.0
08 Sep 2020

Curbside pickup is not happening here. I walked up to the first guard and asked about curbside pick up and was told I had to go inside. I was under the impression that I would have a safe experience picking up my order outside the store, instead I had to go into a crowded showroom to pick my online order. The number people definitely wasn't capped. I lined up with a ton of people in the store just like the pre Covid days. What's even worse is that the guards were rude throughout the process and wouldn't let my wife and daughter sit in the car in the staff parking lot. Honestly, did they pose a threat? Just let them sit in the car jeez. It should have been an easy process that was made unnecessarily complicated by a disorganized online ordering system and rude staff. I wanted to support Harborside during these times but I'll just go back to Eaze for delivery.

Blasian S. (Powered By Yelp)
5.0
01 Jan 2021

Consistently tasty and good food. Been there about 5 times over the summer and a few since then.Always and excellent presentation of food and favor to match. Love the Ambience when dining on the patio. Service is pretty good and they do try to meet your every need. Pricey but definitely worth every bite.

Keith M. (Powered By Yelp)
5.0
07 Mar 2020

Excellent place and always very clean. Curbside service was awesome from Dustin. Highly recommend.

C L. (Powered By Yelp)
2.0
28 Feb 2021

Service is alright. Like the grocery store feel, but prices are high and the guys that started it aren't great characters. Their documentary was hard to watch and it's hard to put money in their pockets. My friend bought a joint there, it wasn't in the tube and he showed the store almost immediately. The security said that he was trying to scam them, but my friend hadn't even left the store yet.

Katherine O. (Powered By Yelp)
5.0
22 Jan 2021

I had some questions about which products would be best for me, so I made an appointment with the Cannabis Concierge.  She answered all my questions and provided great suggestions.  I highly recommend this complementary service!

James Q. (Powered By Yelp)
4.0
15 Dec 2018

This is a really classy place and the most professional looking of all the cannabis dispensaries that I've been in here and in Oregon.  It is clean, well lit and staffed with people that are well versed in Cannabis and it's various strains, forms and uses.  I use 5 mg THC for a sleep aid.  I've tried the various edibles and I like the Kiva brand chocolate bars a lot but the easiest form for convenience and economy, the Blue Raspberry Gummies are my preference.  It comes in a small plastic box with 10 pieces and each piece is 10 mg of THC.  I take 1/2 of one about an hour before bedtime and it usually works very well with no after effects upon waking in the morning.I like this place because there are Advisers that can help guide you through the selection process and help newbies to the Cannabis experience.  The place is bright and clean and if you didnh't know it, you would think you were in a medical clinic facility, not a place that sells pot!  And, they have the biggest selection of product that I've ever seen in any dispensary!Jim

David N. (Powered By Yelp)
5.0
16 Oct 2018

My good friend and fellow Yelper shared his interest in the horticultural products here. Being in the neighborhood and curiously intrigued, I stopped in. Well lit (no pun) and spaciously planned, it was easy to navigate. There's no shortage on consultation here. Found a great selection of seeds and plants. There was a long line, but I understand weekdays are better.

David U. (Powered By Yelp)
5.0
14 May 2020

I've been to Harborside three times now.  I think it is the best dispensary I have been to over the years.  I was using one more convenient to get to, and then delivery.I will always go there now.  The staff is great.  One person in particular that has helped me the past two times is exceptional though.  Her name is Trisha.She is knowledgeable, patient and so nice.  Just wanted to point her out.  Well deserved.  It's always the people that make a business.You guys do a great job!  Thank you!

Alison M. (Powered By Yelp)
2.0
16 Jul 2019

Harborside seems to have abandoned the concept of "customer service" since recreational cannabis became legal in the state. This used to be my go-to for medical cannabis products, particularly CBD-based. I recently purchased an item which I later realized did not fit the bill, and attempted to return/exchange, untouched, in its fully sealed original packaging. Not only was my request refused, I got a snotty "it's not our fault you bought the wrong thing" attitude from the manager on duty! This, after years of loyal patronage and membership in the Harborside "club." Of course, they waved the "its the law" flag (total bs...a customer is unsatisfied: take it back.)With myriad options for retail cannabis product available in Oakland, I guess it's now time to look elsewhere. Let's see if I'm treated any better as a customer!

L Q. (Powered By Yelp)
2.0
06 Aug 2020

I had previously signed up with Harborside but hadn't used them and had actually blocked the spam-level texts and emails received numerous times per day. But given the COVID situation and their delivery availability, I placed an order.The sales price on the receipt was "estimated" and included $15 "local tax" and about $10 "sales tax" over the price for the product over the quoted price. So my minimum $100 order is now $125. OK I get it.Much to my surprise I received a text that was another $10 higher than this amount. I called and was told the quoted price was "estimated" because it did not include the State fee for recreational cannabis (which every other dispensary includes in the product price: i.e. different price for medical and recreational cannabis).I asked her to confirm that this meant that the quoted online prices were the same for medical as for recreational, she said "I told you it is estimated." I then asked why they did not include the amount of the state fees in the price quote (it's not like this is a surprise amount), she said (rather testily) "I told you it is estimated."I was totally polite, and told her I was just wanting to understand the policies as I usually don't order product online and trying to determine whether to use Harborside again. She raised her voice, said for a third time "I told you it is estimated" and hung up on me.So the answer is probably not; final decision to be made once the product is delivered tomorrow. Better be stellar.

Elizabeth W. (Powered By Yelp)
5.0
13 Dec 2019

I have been ordering CBD products from harbor side for about a year now. I find their prices are fair, their customer support amazing and they deliver! The website doesn't have a ton of info on products. I usually google them and learn more and then know what I want to order. I recently called and had a great conversation with their customer support and she had good info on the popular products for pain relief. I'm more comfortable with topical products than edibles. Lewis delivered my products tonight and was right within the window he gave me. When he had hit traffic he called to let me know.  He was professional and polite. I highly recommend him. Thanks Harborside and Lewis!

Roberto E. (Powered By Yelp)
5.0
03 Oct 2021

I find it a little pricier Than other places I frequent but they have a great variety of products so you'll always find something new

Wendella L. (Powered By Yelp)
5.0
18 Sep 2020

Love the shopping experience.  All staff was super nice and helpful.  Space Gems are the BEST!  Can't wait to try the Aster Farms Ice Water Hash preroll.  Also got the Kayla LiVe Rosin, Strawberry Colada.  It was BOMB!

Mcrag M. (Powered By Yelp)
5.0
08 Jul 2020

I've been coming here for a while and find their selection and price is the best in the bay area. And during this COVID-19 they have really worked hard to take care of all the clients. Super nice staff, everyone so willing to help. Good people

Jane K. (Powered By Yelp)
5.0
17 Nov 2019

Harborside is amazing! It's humongous and busy but you can easily get help.Clones are great, good selection. And nice, helpful staff! Rock on!!!!!

Lisa T. (Powered By Yelp)
5.0
29 Mar 2021

Harborside is the BEST! Best selection! Best delivery guy Michael! Although they're ALL super professional and knowledgeable! Highly recommend! It's my favorite place to shop!

Yaniz M. (Powered By Yelp)
4.0
02 Jul 2020

Love the fact that I can get Lowell farms here, clean spot. Chillin. Workers are cool

Nathan L. (Powered By Yelp)
5.0
14 May 2020

I ordered online and was able to pick up that afternoon. It was unusually busy, but I had a curbside pick up. The 2 gentlemen directing traffic through the parking lot and checking people in were friendly and informative. Dustin was the gentleman who came to my car to complete the transaction. He was very friendly and kind. He was working hard, as I had seen him go back and forth inside and back out to complete orders. Despite being backed up he still was cheerful and helpful. I always appreciate the people who were there!

Conrad M. (Powered By Yelp)
5.0
25 Mar 2020

In this crazy crazy World there are always things we need. Health and compassion being two of the most important. During my visit today, I was warmly greeted for curbside service. This service alone would earn a 5-star rating for convenience and consciousness, but that is not where this story ends. I was provided immediate professional and personable service by Tricia, her warm smile and effervescent personality uplifted my spirits while she assured me that they were here for US, their patients! A minor backup with the online ordering system could usually spell disaster/ frustration... but no, no, no not today! Tricia took immediate action and kindly directed me inside. Once inside, Michael took over yet had already been briefed by Tricia. This is a staple of Excellent Customer Service!! Michael greeted me by name and quickly engaged in completing my purchase. Before I could leave, Tricia took an extra moment to stop and ask if I got everything I needed and specifically apologized for any inconvenience I may have suffered. I was more than impressed. Tricia's expertise and work ethic made me want to work with a Team like this!Excellence is achieved through Action!

Kay S. (Powered By Yelp)
5.0
03 May 2020

The folks that work at Harborside Oakland are very helpful.....ESPECIALLY Kesha!!!!  I thought I had a problem with a delivery and called the center about it the following day.   Kesha was the lady I talked to and she was most helpful and explained to me that the packaging of an item had changed....she helped me NOT feel like an idiot for my mistake.  She was patient and kind......... Thank you Kesha!!!!   Hey, Harborside CEO.....give her a raise!!!!!

Charmz B. (Powered By Yelp)
1.0
25 Apr 2020

I ordered to pick up curbside from 7-8 and it said on the text that if I had any questions to call in. So I did and waited on hold twice only to be clicked on twice! Taking my business elsewhere!

Jon C. (Powered By Yelp)
1.0
26 Apr 2020

So I called and they say they have several different types of clones and I tell them that I am two cities away and they say if you come in in 30 minutes we should have a large selection well I get there in 30 minutes and they have no selection and they lied over the phoneFuck this greedy ass place

Amanda M. (Powered By Yelp)
2.0
17 Apr 2020

Good things first, they packed my pickup order about 40 minutes early, I picked it up about 2 1/2 hours after ordering online, and curbside pickup is a fairly easy process.But...I got one price online when I submitted, a different price in a text that said "confirmed amount" and another different, higher price at pickup. The product descriptions on the website for the products I ordered do not match the product labels. Before placing my order I tried to chat with support, I waited about half an hour with no reply but their chat system told me it would be a 4 minute wait. I called the support number twice and was on hold for about 15 minutes both times before the call disconnected. When I picked up my order I told an employee about the phone disconnecting in case something was just broken and he said it was just the number of calls, no solution. I see Harborside advocating online to keep cannabis dispensaries and businesses open as essential, but they don't have the staff or infrastructure to support the customers they want to have access.

Vincent A. (Powered By Yelp)
2.0
14 Aug 2019

Overpriced and under staffed. Waited 4h for a delivery only to be told we don't take debit cards.  I specifically called back, TWICE to confirm payment method.  Website doesn't apply discounts so be ready  pick up a phone - exact change only. . .Wasted day and not even an offer to hold for me to pick up.Tourist trap.

Tesia C. (Powered By Yelp)
1.0
12 May 2020

The guard at the door wouldn't let me in because my id expired a few days ago. Other dispensaries let me in because going to the dmv is hard and its offering online renewals. The guard had an extremely bad attitude and seemed to really enjoy rubbing in my face that I couldn't come in. I showed his supervisor my online renewal receipt and he said I could come in. The initial guard really should have just asked for the online renewal receipt instead of telling me over and over that I couldn't come in. By then my friend was already leaving so it was too late. For all the people trying to get a job these days its so sad to see someone who does have a job give such poor service. Will take my business elsewhere every time now. Thanks for nothing.

Rudy C. (Powered By Yelp)
5.0
10 Oct 2020

After a long stressful day at work, I made my way to Harborside before they closed. I was looking at "Select" cartridges and I was approached by Chris an employee who made my decision making a easier by telling me the difference from one product to another. After Chris helped me decided with what product I wanted to go with. I got in line, where I was greeted by Kaleb another employee there. He had a great attitude even though I was the last customer and we all know how annoying last customers can be. I had a lot of questions for both of the gentlemen's there at they answered all with very thoughtful answers and I honestly appreciate there service they made my trip to Haborside very pleasant and one that I will remember. Thank you to Kaleb and Chris, have a good day.

Emm B. (Powered By Yelp)
5.0
05 Jul 2020

We love it here. We cross the bridge just to swing thru. Their variety in options really held me down during shelter in place. They also offer curbside pick up which we tried for the first time today which was a lot better than having to stand in line. Dustin who tended to us was really proactive and kind. Great Customer service inside the store and out. Good job team! I super suggest this place

Pasha V. (Powered By Yelp)
5.0
05 Aug 2020

I went to this place during the pandemic when things got closed down in Berkeley, now since re-opened. I must say I was very impressed with their dispensary in the number of products, floor layout, staff attitude, and in general everything. They are a little further than my usual place that I go to, but I go here every once in a while just because I enjoyed the experience with them so much. They have a very friendly staff as well as a very clean facility and great security to keep you and the place safe. I would recommend this place to anyone who is looking for a place to go to or want another place to try out. Also, they do provide online ordering so that is a plus. Definitely check them out.

Jason A. (Powered By Yelp)
4.0
20 Apr 2020

They got it sorted out and looks like they reached out on this review, so good job getting it together. appears weekends are less busy than weekdays. I take back my previous negative review, great JOB!

Jason M. (Powered By Yelp)
5.0
31 May 2020

Picked up plants to grow outdoor. William was very inviting and confident in his knowledge. I'm looking forward to seeing how these babies grow. After his great help, I tried to tip him. He asked for a review instead. Thanks Will, great job.

Jorin P. (Powered By Yelp)
5.0
23 Dec 2020

I'm 18 and use cannabis medically. This place made me feel super comfortable and chill, i have really bad anxiety but i didnt get any bad vibes from in there at all. Even the people I run into in the parking lot. I'm mostly like dispensaries depending on how staff interacts with patrons, and almost ever staff member here has made me feel comfortable and welcome. Whenever I come up to the bay Ima think of this place:)

Tim D. (Powered By Yelp)
1.0
05 Feb 2019

I've been coming here 10 years. This place WAS epic. Now if you want to wait in line an hour and pay thru the roof for SUBPAR product than this is your place. Rookies will forever be amused by the names and gimmicks. Veterans are now no longer coming here because it is not customer friendly, it's all about the business. PS All should read the response to my review, it speaks for itself! BLAH BLAH BLAH, taxes, legislation, etc. BS! Go to other Oakland dispensaries and you will leave w legit dank and some pocket change! IMAGINE THAT! Forget Harborside

Gia R. (Powered By Yelp)
5.0
19 Oct 2019

I LOVE this place!! ALL of the staffs (inside and outside) are friendly, professional and very knowledgeable about cannabis. Especially William Brown.. he is AMAZING!!! He was professional, courteous, hella helpful and answered questions with no hesitation. I wish there were MORE budtenders like him. Overall this is the place to go to when you need some goodies...... I mean grownup goodies.

Rosy P. (Powered By Yelp)
5.0
20 Jun 2020

Sorry this is long overdue. Thanks for making it fun for me to shop here, I feel like a kid in a candy store now.

Suzanne H. (Powered By Yelp)
2.0
16 Apr 2020

I know these are challenging times but come on Harborside, one checkout person at counter! Lots of people looking for jobs so no excuse. Focus more on customer service. Lots of staff on the floor and no one behind counter. Customer service 101-get them out the door quickly.

Dan R. (Powered By Yelp)
2.0
02 Jan 2019

This place has changed, the website is a waste of time that is worthless.  Always a mess, I'm now stuck on a page for delivery, when I want to pick up but the option doesn't exist.It's gone to hell.  I'm going to another place. This website has always sucked and now, on First Friday, it's useless.  Placed an order at 5 PM, they filled it at 7:58, too late to pickup.  Sorry Harborside, I'm done.  See ya.

Marcus W. (Powered By Yelp)
2.0
31 Jan 2019

I love coming here!!But pricing is way too expensive in comparison to other dispensary's in the bay. Drive 15 minutes to Barbary coast in SF. And the same exact products are 20-30 dollars less!!Also they add Tax at the register. So what you see is not what you pay. All prices listed. Should have tax included.

Mike M. (Powered By Yelp)
1.0
05 Aug 2019

Made a online order for 15 clones, when i went for pick up my order was canceled. I spoke to 2 managers they told me to wait in line. The wait was 2 hours when i finally got to the counter they were sold out of the clones. I originally wanted. So was owaste of gas and time for nothing. I would stay away from this place.

Samantha U. (Powered By Yelp)
5.0
16 Jun 2020

Love the selection, Harborside brand is always fire and decently priced. One of the few dispensaries that offer cheaper half ounces. The staff is always super helpful, especially Jessica, she is a new hire there but was very helpful and was extremely patient explaining the point system, we had SO many points we were able to get an eighth for $1.50!

Jamie M. (Powered By Yelp)
1.0
21 Feb 2019

This is sad. You sell herb and make people unhappy. I bought a faulty battery, didn't work. Called asked what to do was told to come in cane in stood in line. Then was told I stood in the wrong  line. Stood in another line. Then was told they don't do returns or exchanges I have to go through the manufacturer. Why the heck did YOU tell me to come in and waste over half an hour? I've also had them deliver the wrong thing, overall a very corporate feeling place. I'll be looking for another establishment. How sad.

Doug B. (Powered By Yelp)
5.0
03 Feb 2019

I am rewriting the negative I posted yesterday.The delivery I had placed went terribly wrong. My wife is disabled and lives in constant 7, 8, 9, pain. Even though she is on opioids, they only go so far. Cannabis is the key that brings on her relief. So when the delivery could not be made, she began to sob.Harborside found out about this and they were determined to make it right. I won't go into exactly what they did, so as not to set a precedent, but sufficed to say, Harborside went well above and beyond the call of duty and made sure that my wife was taken care of. And for that, I truly Thank them.

Brianna Z. (Powered By Yelp)
1.0
18 Mar 2019

Definitely the worst service I've ever had at a dispensary. Harborside seems like they're trying to run like a big, well-oiled machine, but they missed the boat. I normally go to Phytology, and it was my first time here at Harborside. My aunt highly recommends it, so I thought I'd check it out. I was shopping for CBD tinctures for my DOG. He's never had CBD before. I needed a consultation. Normally I can walk up to the counter for a consult ....... not here. I had to ask the security at the front how to get help. He said "you're in the right spot. Just hang there and try and snag someone with a name tag". Ok... he was nice enough but that's shitty. I finally saw a woman... she was helping a couple that came in after me, but I digress. She was with them for a very long time. I awkwardly stood there. She finally finished up with them and helped me for a whole 30 seconds. Handed me CBD tinctures, said "give him a drop of this and within 2 hours, he'll be relaxed". Again, she was nice enough but it was shitty. I then went to stand in the 20 minute line and heard her say "who is on consults? I just got stuck over there and this poor girl (points over at me) was waiting forever". Apparently that didn't matter because after that woman left, no one went over to consults. I watched your customers doing consults for other customers. cute. Can't say I was wowed by my first Harborside experience. I likely won't be going back. It's on the pricier side with subpar service.

Jeanette S. (Powered By Yelp)
5.0
05 Dec 2020

Qiana is a rock star. She went above and beyond to deliver great customer service.  I could see the smile in her eyes despite the mask.  (A Gucci mask btw, love it !) The rewards program was the last thing on my mind when I came in yet Qiana made it a point to take it to that next level saving me money in these weird, uncertain times:  a solid 5star experience. Even the colleague that she asked for help to apply my points made it a point to be warm and professional.  Shout out to security as well, always friendly and professional, no assholes drunk with power here! The bay is crawling with legal weed (thank you God) yet service is huge to me if I'm spending hard-earned money.

Missy P. (Powered By Yelp)
1.0
04 Mar 2020

Worse service EVER! Now I was going to be understanding and say it's because if COVID-19 but it wasn't. They literally took 1HOUR to grab a ALREADY RESERVED item. It was only 1 item. I sat outside and talked to 3 different people as each person took my ID for the order and NOTHING!!! Each time they came to my car for curbside pickup asking for my name. The service was bad by far the worse. If I could give them 0 stars I Would. What was the purpose of doing online reservations if I would have had to wait a damn hour to pick it up. I willNot be returning and advising others not to.

Nathaniel F. (Powered By Yelp)
5.0
19 Apr 2019

Thank you so much for the service. The line gets long but it's well worth it. If you're buying items Tripp can definitely help you out! Happy 4/20

Ami S. (Powered By Yelp)
5.0
01 Sep 2018

California, you've finally done it. Because this place just opened to the public, the wait time to get in average between 30-45 minutes. But it's worth the wait. The employees here are very friendly and knowledgeable with their products. As soon as you walk into the store, they welcome you and ask if you have any questions and will answer them all for you. It's done in a nice orderly fashion manner. It's almost like an assembly line. This is great because it makes the process much faster.This shop sells edibles, marijuana, and plants. Edibles average prices are $10. It's best to pay in cash. They charge you for an extra $1 baby proof bag which is reusable if you ever come back. If you're not coming here to purchase anything and if you're 21+ I'd say come for the experience anyway because this is history in California.

Marina F. (Powered By Yelp)
5.0
31 Mar 2019

This place was awesome! Huge place with good security, a wide variety of products, and knowledgeable staff. Also great that they take cards. Will definitely return if I'm ever in the area again!

Jacqueline C. (Powered By Yelp)
5.0
03 Feb 2020

The only dispensary I like going to. I usually place online orders and just walk up to pick it up. No need to wait in line. I love the ambience and esthetics of this place. They have awesome deals and a rewards system where you can earn points for free/discounted products. Love this place!

Sarah F. (Powered By Yelp)
5.0
30 Dec 2017

My 92-year old mother's oncologist recommended medical marijuana over anti-nausea medication to treat nausea resulting from chemo treatments. She recommended we go to Harborside over any other Bay Area medical marijuana dispensaries. When we got there, we could see why her doctor recommended it. It's a huge, spotlessly clean, well-lit store with an incredible selection of cannabis products, plants, and seeds, and the staff is very professional and knowledgeable.While we were there we asked about treating my mother's arthritis. You can actually try out various salves and roll-on liquids in the store to see which works best for you. My mother picked a medical cannabis salve (with 500mg THC full cannabis extract) that she loves. My husband and I are now using the same salve for achy knees and it works even better than Traumeel or Tiger Balm. Last time we visited Harborside it was the week before recreational marijuana legalization in CA, so the store had a long line of customers waiting to buy products before the tax increase. When the Harborside staff saw my mother was older and used a cane, completely unsolicited by us, they offered a stool for her to sit on while waiting in line. Then shortly after, a representative from their senior support group came up to escort my mom to the front of the line so she wouldn't get so tired.  Now that's customer service!This may not be the cheapest dispensary, but you get what you pay for. Harborside offers quality products and services and is definitely worth the drive.

J.J. A. (Powered By Yelp)
1.0
29 Oct 2020

This is a racist establishment. I've come here a few times and I've noticed the way the staff and security treat certain African Americans when they come in. They aren't friendly to their African American patrons, they follow them around and harass but don't ask if they need help or have questions about the product.It hurts my heart to still see businesses like this during these times in a place like Oakland to treat and stereotype African Americans this way. It's very shameful and and this business has just lost a customer because of the bad practices I've observed. They treat their black patrons like 2nd class citizens unlike everyone else. It's very shameful and disgusting.

Autumn L. (Powered By Yelp)
5.0
21 Feb 2020

Ok so I been coming to Harborside for about 3 years now and they are nothing short of amazing! Like the customer service is great, people are friendly, Even when it's busy they still provide excellent service. But that's not the only reason I'm writing this review. I came in tonight looking for concentrate and a dab tool. Now they didn't have the dab tool or the resin I originally wanted but they made it happen ! Ryan one of the employees literally gives me his personal one and the sales woman was able to find an even better product than I originally wanted! So shout out to Ryan because your awesome ! And the awesome sales woman who helped the resin was lit!

Greg F. (Powered By Yelp)
5.0
31 Jul 2019

Harborside is the clear winner of the MJ Dispensaries in the bay area. They have the best selection and decent prices to match. Most of the complaints I've read seem like one-off items. I've had nothing but helpful and curious service. I just wish they could move people through checkout faster. (A line of 20 people takes time no matter what you do, I get it, but a guy can still wish right?)

Dave B. (Powered By Yelp)
3.0
02 Aug 2020

A medical facility that WON'T tell you the strength of each product - THC levels?  They did so for years!  That's why, despite its good qualities, Harborside has lost me as a customer.  Try Berkeley Patients instead.

Court S. (Powered By Yelp)
5.0
03 Jan 2016

Great sanctuary with classes, products and programs to assist you with your likes, wants and needs.I came for a edibles, and let me tell you they damn near have a grocery store selection - sweet and savory, chocolate, vegan, nuts, gummies, etc. I feel like HH is super exclusive so I don't want to give much detail in hopes that you'll check it out. After all, less is more. Other notes:Plenty of parkingChill employeesChocolate covered blueberries

Kevin M. (Powered By Yelp)
1.0
18 Sep 2018

Man, it is so hard to dis Harborside for all the great things that they have done.  I will not be shopping there any longer.  I bought a defective product and they did not back it up.It was the DOSIT Calm vape pen.  lasted about 15 pulls and then nothing.  I simply wanted to exchange it toward something for more money.  I've shopped there for years - no longer.  it's cool they don't need my money.  I'm a person of principle and not about the money.  And not exchanging a $40 item for something worth more is fair customer service in my view.Thank you for the years Harborside.  Wish we coul've worked it out.

Philip W. (Powered By Yelp)
1.0
19 Apr 2019

Great facility with very poor check out system that lines you up for up to a half hour to pick up your order..while they're empty stations available.This happened on 3 separate occasions.Time to go elsewhere.

MG H. (Powered By Yelp)
5.0
28 Dec 2019

In short, I've decided this place is still great & my update is long overdue. I shouldn't have let one cruddy encounter with just one former staff member sour my feelings towards this establishment for such a long time. I'd recommend going to this place over any dispensary I've visited thus far. It's bright, clean, and everyone is genuinely kind & knowledgable.

Andre D. (Powered By Yelp)
5.0
02 Aug 2020

Harborside sets the standard in the Bay for Dispensaries. Professional courteous staff, huge variety of every cannabis product under the sun. The Tasting Room is open and a must try!!!!!

Aleisha T. (Powered By Yelp)
1.0
29 Oct 2019

I've been here in the past and was going to stop in yesterday to grab some flower however on Weedmaps it says that this is a medical dispensary so I thought I would give them a call just to make sure something didn't change recently. After waiting seven minutes on the phone a young girl picks up and I asked her if it is a medical dispensary or recreational she proceeds to tell me it's both. I explained that on Weedmaps it's listed as a medical dispensary only so people without a medical license won't consider it an option. I said you guys would probably have a lot more customers if you got that fixed. Her reply was we don't need no more customers we've got too many already. So I will not be visiting Harborside in the near or far future since they have too many customers already. What a wonderful business plan!

al l. (Powered By Yelp)
5.0
06 Apr 2019

I had not been in HS for a couple of months. WHAT A CHANGE - for the better. The whole supermarket style layout was a very welcome change from previous layout. And it makes checking out so much faster. Awesome. I would like to give a shout out to John George in particular. There were many new products and i was unfamiliar with them. He stepped up and talked to me, being extremely helpful and well informed. His customer service was simply the best. He took all the time needed to ensure i had a good and informed experience. I have been going to HS for a couple of years and thanks to John and the new layout, it was my best time ever. Major props!

Jeremy F. (Powered By Yelp)
1.0
26 Nov 2019

I have tried to like this place and over the years they are just playing to the baseball card when it comes to delivery and transparency.  At the facility, I have had decent interactions but I find that they cannot get it together with delivery so I will go for 2 stars.  The only reason I ordered from them today was because of a certain product that only they have.   Next time, I'll drive 2 hours to avoid this place... I ordered my product at 9 am.   The web store made it unclear if it was delivery or pickup.  So I called at 11 am to find out.  I was totally met with attitude and indifference.   Then I asked when I could anticipate delivery and I was told I could expect a call between 12:30 - 1 pm.    I then asked so when should I expect the delivery.  She kept repeating the driver will call be between 12:30 and 1 pm for delivery time.    I asked will it show up between 7 pm?    This turned out to be futile as once again all would get it is 12:30/1 pm.   This is not the first time I have had a rude interaction with Harborside.  They don't seem to care and seem to be above you.    I am bummed that Kind Courier went out of business because Harborside is super-inconvenient.   Super friendly, they gave you a reasonable window so you can plan your day etc...

Frieda S. (Powered By Yelp)
5.0
08 Oct 2019

My favorite dispensary!The staff is very knowledgeable about the products, helpful, and polite...Thanks for the awesome customer service Will!

Karissa H. (Powered By Yelp)
5.0
15 Feb 2020

Our first day going to Harborside was yesterday, Valentine's Day. and it was nothing short of amazing. and i am not just talking about the products.the first place we went into was the taste room, just to see what it was all about. that's where we met Dustin. his customer service and our all around experience with him was just wonderful. he was so nice, so informative, and so helpful. especially because we walked in there not knowing what the hell to do. lolhe set my boyfriend up in the taste room to use the puffco, showed him how it works and helped him use. he even had side conversations with us. he held on to the rest of what he purchased so we could go shop around and come back in there. he even took the time to come out of the taste room to show us where everything was and explained how everything works.i've been into many dispensaries and have never had such a great experience like this one. thank you dustin!

Jordan G. (Powered By Yelp)
1.0
26 Nov 2018

As a first time customer, I can understand that during a sale things get busy and that can restrict convinces such as delivery. However waiting four hours to communicate that the order has to be picked up, and then finding out that my order was not infact ready and the flower requested was sold out is unacceptable. This was a poor first time and I don't look forward to returning. My order was placed at 11am, the first communicate was sent at 3:09pm, and order was announced as ready at 4:17pm. Please add to your FAQ that clones cannot be delivered, you shouldn't expect your customers to be as familiar with retail cannabis regulation as you are.

Jen K. (Powered By Yelp)
5.0
18 Feb 2021

I'll admit that I'm a 50-something who is new to all of this, but I feel lucky that someone recommended Harborside to me early on in my exploration of cannabis.  I live in Fremont, but I drive up to the store in Oakland because it's a safe place to ask questions and you don't have to pretend like you know everything.  It's clean, safe, and welcoming.  I recently made an appointment with their new 'concierge' service and had a fabulous experience.  There are SO MANY products now and it was wonderful to have uninterrupted one-on-one time with someone much more knowledgeable than myself.  The products she recommended were appropriate to my needs and many were things I wouldn't have considered on my own.  There was NO pressure to purchase anything (although I've been very happy with the ones I did purchase) and I was able ask all of my 'dumb' questions.  I HIGHLY recommend taking advantage of this service.  Anyway, I can't recommend Harborside enough.

Stanley J. (Powered By Yelp)
3.0
20 Sep 2018

So I'm up to three stars because they're trying, but it's definitely buyer beware. I purchased three of the Marys Medicinal Transdermal Patches with 1:1 CBD/THC that were completely placebo. I have a bit of a tolerance so after I could detect no hint or smell of cannabis, nor experienced any effect whatsoever, I gave the other two to my non-using coworkers who mirrored my experience. We are all 3 in a profession where we apply transdermal patches to patients regularly and are aware of how they operate and how they should appear. Of course upon mentioning this to a cashier on my return visit, "there's really nothing we can do to help you". They were only $12 each but hopefully this post saves somebody 12 bucks. The ABX 25MG THC SOFT GEL capsules, however, are nirvana for sleep/shift workers.

Richard M. (Powered By Yelp)
5.0
27 Nov 2018

This place is a class act; very professional, well organized, thoughtful/knowledgeable/articulate staff. Excellent website and app. I was surprised to read some negative reviews, probably anomalies because everyone I know that goes to Harborside agrees that it's the Taj Mahal of dispensaries. I've tried others but have yet to find one that compares. (Lines can get long pre-weekend, use website/app to order ahead and skip the line)

Flowers E. (Powered By Yelp)
5.0
08 Apr 2020

Good products that fit my needs. Great staff and service. Curbside pickup make process easy and smooth.

Sam R. (Powered By Yelp)
5.0
17 Dec 2019

Every time I visit Oakland, it is a MUST for me to hit up harborside for my medicinal needs. First thing I noticed coming here is that it is so clean and so organized. Second, there is a variety to choose from. From different teas to oils.. they literally have it all. The staff are super friendly and approachable - just tell em what you're looking for and they will lay it on you. They also have a rewards system, so make sure you're all signed up cos who doesn't want any freebies? All the different products they sell are high quality and you'll always leave satisfied!

Chris M. (Powered By Yelp)
1.0
21 Oct 2018

What is wrong with your security staff?On a number of occasions I've noticed that their behavior is thuggish rude and slightly scary maybe dangerous.If this is a legal industry and you want good people from the community come spend their hard earned money in your store your security staff should be calm relaxed and polite to our customers.Instead what I've noticed is that they often seem like they may be high on cocaine or methamphetamine due to their aggressive and rude and threatening behavior.Today when I came into the store one of them was threatening to fight the other yelling and screaming.Then as I was leaving the store they were hassling some poor guy on a bicycle for no reason he was upset cussing at them they should've been at the Calm ones insteadthey were antagonistic and cruelOne of the models of Harborside is kindness every cruelty; all staff including Security should take this to heart

Erik P. (Powered By Yelp)
5.0
13 Sep 2020

Friendly staff removed last review bc I left it before asking staff anything. Ignore it, I didn't do my research.

Mark L. (Powered By Yelp)
5.0
28 Jul 2017

Great place, great contemporary aesthetic, and great customer service! I do love the selection of bud at this dispensary. They have so many products here and i really love the way they present them. The star of the show... (the buds!) are displayed in cases so you can smell the aroma of the strain and it is arranged with small place cards with the following details of the strain such as it's name, THC and CBD percentage, and price per amount. They've also got a good collection of vape cartridges for the non-bud carrying types like myself. Fair warning though sometimes the battery or the cartridge may not work, but dont fret! All you have to do is go back and you may be able to get a refund or a new battery and cartridge altogether guaranteed, and they are really nice about it! They also have a clone section for those who want to grow this blessed flora, and a consultation area for those who have experienced the sacred power and natural alleviating properties of this glorious plant.  ;)

Isabel H. (Powered By Yelp)
5.0
21 Mar 2019

This place feels like a CB2 showroom, health clinic, and a candy shop all rolled into one. Super spacious and organized with a vast selection of strains and other products. I decided to try their s'mores brownies and Kiva Confections' chocolate-covered espresso beans; neither product took much to do me in, so each of these lasted me a very long time.Staff is kind and helpful and provide great customer service. Parking can be packed, so be sure to avoid peak hours or opt for delivery instead.

Teresa H. (Powered By Yelp)
5.0
20 Mar 2019

Staff are always so helpful. Walk in knowing exactly what you want or completely clueless, you'll walk out knowing more. I always end up leaving and trying a new a product. Definitely take advantage of the order ahead. I've noticed line lengths are hit or miss. Sometimes you can go straight to the front and others the line can be a dozen people long. Either way, staff are always working and the line moves quick!

D R. (Powered By Yelp)
4.0
08 Aug 2019

They do everything right, except for one thing:  their rewards program.But based on their selection, the express pickup option, and customer service I've received, they are doing a good job.  It's like being in a cannabis supermarket.The problem with the rewards program is that it's too strict.  They only offer a very limited selection of items, and if they're out of something, there are no options.  Why not make everything rewards-eligible, like using a gift card in a store?

Clarissa E. (Powered By Yelp)
5.0
07 Feb 2020

I've been going to Harborside for a couple years now. I love the ease at which you can shop around. The staff there really know the balance between helping you and giving you space to chose your own products. They have great deals on bud regularly. I got some of their Key pre-rolls and Thomas was super helpful and informative when I checked out. All around a dope dispensary!

Michael C. (Powered By Yelp)
1.0
25 Feb 2018

My first time coming here everyone was nice but that was during the grand opening. My last 2 times were pretty bad....everyone was rude and irritated that I kept asking questions about concentrates. Then when I noticed they sold clones I got excited because I've always wanted to grow some my own...after about 2 questions regarding maintaining a plant, the guy around the counter pretty much said "if you're this clueless now you're kinda late into the game.BITCH WHAT?! This recently became legal so ya, no shit I'm a noob, sorry about that! But the attitude was uncalled for. My tip is...STAY AWAY FROM HERE, rude...not that very knowledgable...or bright workers because one em straight up told me one of their sativa strains were her favorite because "you can actually still drive and go to work while high off this strand" okay, good advice...Go to Blum Oak where they actually take the time to explain everything and are nice to people who are relatively cheaper....magnolia Oakland is nice too...Harborside is kinda what gentrification looks like in the weed business.

Marcus B. (Powered By Yelp)
1.0
18 May 2020

If you want inconsistency of covid 19 regulations and high taxes then this is the place to be. Been coming here since they opened but lost a customer today by inconsistently enforcing county rules. I'll go to magnolia instead

Danielle N. (Powered By Yelp)
5.0
21 Mar 2017

I want to express my gratitude towards the amazing service I received when I came in yesterday 3/21 thank you Alex and Kaci @ Delivery for being so understanding with my debit card issues. Your customer service handling my stress, using your kindness to de-escalate the anxiety was on point  Also, thank you to Asha for handling MORE stress the ATM caused, and as ALWAYS thank you to Dani G for immediately coming to the rescue in that situatiomDani B and Jaene your hugs were the first i have had in a while. Loving the new green hats by the wayI loved the Kiva Pop up, but Wowhaving Healthy Heady/Holly there was Extra special for mesuch a great experience i had to write a review on yelp. I haven't had much human interaction lately i have been quite sick, you all went over and beyond with your warmtheven security was super coolA special thank you to Andrew DeAngelo for the medsi am blessed beyond to have the support of your incredible staff during this difficult time much love to you all. Lastly, where do i begin to Thank Steve DeAngelo  for having Tony V/Prana: CBN, CBD, THC are what are saving me through this nasty detox. Harborside is extended family: you guys prove that to me. Thank you so much

A L. (Powered By Yelp)
5.0
06 Aug 2020

Will is the man he went above and beyond with customer service. Thanks for the clone help... 1Love

Russell B. (Powered By Yelp)
5.0
10 Dec 2019

I was nervous when I arrived for my first visit and first experience of any cannabis product.  The interior space was clean, well lit and reminded me of an Apple store.  I was treated by an helpful employee who helped me select a product that met my needs.  Service was excellent and I left with a desire to come back again.

Kimberly K. (Powered By Yelp)
5.0
01 Apr 2020

We have a special place in our heart for Harborside because the dispensary helps us facilitate with other compassionate care programs to get the cannabis desperately needed for cancer healing. I met the man who started Harborside last week and also thanked him personally for his immense contributions and advocacy of cannabis legalization. Thank you from the bottom of our heart.

Tiffany B. (Powered By Yelp)
4.0
06 Jul 2019

They have really good range of products at their store. I really enjoy coming here, the vibe is super nice every time! I've never been to a store with such a wide selection of edibles, flower, they carry cbd and oil cartridges. You name it they carry it. Only thing is they are expensive and their line is usually pretty long. Most the time it goes quickly because they have so many registers. But I always go when I have an unlimited amount of time just in case.

Kaprice G. (Powered By Yelp)
5.0
09 Mar 2019

I had an amazing experience yesterday. This place is set up so nice. You arent rushed to be in and out like other places and you dont have to bother people for prices.

Nolan M. (Powered By Yelp)
4.0
06 Jan 2018

This is by far the best selection for clones i think in the bay area... Really good service... Bud tenders know there stuff ECT.. Only down side is its overpriced... But welcome to the bay you beezy

Barry F. (Powered By Yelp)
3.0
25 Jan 2018

Harborside has gone seriously downhill since recreational pot was decriminalized. The lineup is now out the door and down the parking lot and they are the only dispensary I've been to that *charges for bags*. Their huge size doesn't help because they always seem to be out of stock on whatever I came for. I shop elsewhere now.

Amber S. (Powered By Yelp)
4.0
23 Jan 2018

Placed a same day online order for delivery. Since I'm local to Harborside I was able to get free delivery. The delivery driver called prior and gave a time frame to expect the order. He came right after our quoted 3PM start time. Transaction went smoothly and it was convenient to not drive, park and wait in line. They accept same day local orders by 6:30PM. Cash and debit card only. Discount (15%) for people 65 and older or veterans. Must have a government issued ID proving you are 21 or older.

Julia A. (Powered By Yelp)
1.0
07 Mar 2019

An update after I completed an online order and actually picked up the product....still one star.  This feels like the Walmart of weed stores.  Long lines with lackluster service.  The technology faux pas were indicative of the overall lack of attention to detail.  Very pretty, very large and modern retail space, but this place is not for me.    (Unfortunately they were the only place in town with clones so I had no choice.)  My go-to spot is still Magnolia Wellness; great selection, really informed and helpful staff, and a welcoming and relaxed vibe.

Kona T. (Powered By Yelp)
5.0
08 Jul 2019

Harborside is a top notch dispensary. They always have the latest products. The consultants are knowledgeable which is very important and their recommendations have been spot on. Harborside is a candy store for adults

Israel M. (Powered By Yelp)
1.0
29 May 2018

Warning   Do your research before buying oil cartridges for vape pens here. They sell cartridges that list strain names and THC strength falsely. I bought 2 of the same kind because i was traveling out of town. I flew back with one because it was not what I had in mind. Supposedly gelato 85% Thc, 4% cbd. Flavor wise did not taste like Gelato at all & with a terrible after taste, the high was not even average. Did not help with my aches or inflammation. I decided to return the other still brand new, sealed and with receipt for a refund. I went to harborside and was surprised with their policy of no refunds. I was clearly dissatisfied and felt duped. On average a cartridge last me 2 weeks these lasted 2 days & I felt no benefits. I have been a loyal customer for years and would understand if it was actual flower. So in response I have decided to warn others and switch clubs.

Sheila B. (Powered By Yelp)
5.0
05 Oct 2018

Excellent service and a great buying experience! The staff is incredibly knowledgeable and helpful. When I visited Oakland, I visited here three times.

Martin R. (Powered By Yelp)
1.0
23 Jun 2019

The little short black guy or girl idk lol  is an asshole  smh she or him should know why really rude on the phone smh and so is a white guy that wears a grey hat all the time and has a mad ass face poor costumer service !  I went in they tell me I can't exchange my battery I then go talk to the manger and he says I can smh

Eddie F. (Powered By Yelp)
1.0
18 May 2019

To bad they fell off the map with there clones since departing with darkhart nursery forced me to take my business else sucks because i loved harborside

Pat H. (Powered By Yelp)
5.0
25 Jul 2019

Always satisfied with Harborside Oakland. It's their people that really make this organization a class act. Totally professional, always polite and extremely helpful to the needs of their customers. Thanks to Jon G. and Jolene for all the help. You guys both are awesome!

Jeff H. (Powered By Yelp)
3.0
02 Apr 2019

The granddaddy of Bay Area dispensaries, Harborside has an excellent selection of just about anything you'd want -- flowers, concentrates, edibles, tinctures, balms. I was there about a month ago for the first time in two years, when it was strictly medical. They refurbished the interior in fine style. I have two complaints, however. Some of the counter staff aren't very polite and others aren't trained to do their jobs. The dude who served me gave me the wrong Kiva bar (CBD instead of THC) -- kind of a bummer since it was $24 with tax. This was despite their system where you write down what you want. And some of the products are overpriced compared to other dispensaries and delivery services.

Chris R. (Powered By Yelp)
5.0
22 Jan 2018

tl/dr: One of the only places that serve recreational patrons. Brave the long lines and you will get great service with great products. Legal pot is dope! I really should just leave it at that. Great prices (still more than you pay your brother in law though), and a great staff that will help you figure out what is best for you. They still take medical cards but the bulk of the people in there now are for the recreational stuffs. The line can get big but you will be rewarded with fantastic selection. I'm reviewing legalized weed shop, what a time to be alive!

Dan S. (Powered By Yelp)
1.0
19 Apr 2020

i went in to spend my points on .5g abx carts as it staes on their points reward program should be 300 points. ordered in advanced stayed i would be using points. they said ok. when checking out they ssid i couldnt use them on their loud carts. which were on sale for normal abx cart pricing. spoke with mgr. on floor stated she vouldnt do it even the pricing was reduced and does not state loud carts not eligible on their website.  bad customer. service. i spend good money their.  when you want to use the points they declined me. toldthem too take offorder. could have saved me a trip. ill go else where if im not appreciated.

Jon H. (Powered By Yelp)
3.0
06 Aug 2019

Quality of products is slipping, also new store layout is crazy, half the time they're out even though it's on the floor, and then the folks behind the counter have to go on a made goose chase to find out the hard way it's all gone.  I haven't been in a while since SF has better quality with more friendly hours and for much less cost.  Gonna be awhile till I come back but to be honest these guys have lines out the door so doubt they'll miss me or change their ways.

Lindsay P. (Powered By Yelp)
5.0
06 Nov 2020

Harborside is my favorite spot!! Everyone is soooo friendly and nice!!! William (in clones) is super helpful and friendly. Thank you everyone!!

Tim F. (Powered By Yelp)
1.0
10 May 2017

No you can't come in. No you can't make a phone call in here.  No you can't park in this spot.  No. No. No. Gotta be a better way. Bye bye Harborside.  Total pain in the ass.

Stacy S. (Powered By Yelp)
3.0
19 Mar 2020

Been in the store as well as one delivery, before today.  Adequate parking.  Helpful staff in the store. Clean and organized. Prices higher than most places.  Good selection. However, all the reviews are correct about customer service.  You wait on hold 10-20 minutes, then they disconnect you, time and time and time again.  I placed an order yesterday at 1:00pm for delivery today between 11-12.  They texted me that a driver will contact me with delivery window, that was 2 hours ago and its afternoon.  I called the number they told me to contact for questions and it disconnects.  Why bother having a customer choose a delivery time if your not going to commit to it??  Why bother texting me a customer service number to contact about the order if your not going to answer??  On line, my order still says its processing, 24 hours later?  Needless to say I won't be using them for delivery ever again.  I've used many other companies in the east bay, all communicate effectively and are pretty good about delivery time commitments. How would they feel if I didn't answer my door or phone?So at 2:06 I get a text that says they are on their way and will arrive in 36 minutes, then she immediately calls me and says she will be here around 10:30 at night.  Needless to say I cancelled the order and that is exactly what they wanted.  They are overwhelmed delivering during the shelter in place.  She blamed it on their internet as if it has nothing to do with their business. BAD BUSINESS.  Use Enjoyment, they have same stock, same if not better prices, direct contact, great communication, small delivery windows and they let you know the delivery time right when you order.

YungCruise S. (Powered By Yelp)
1.0
02 Mar 2020

Customer service agent lady on the phone for oakland was extremely rude and clearly didnt care that she had an attitude. Hung up in my face. Needs improvement in that area completely unacceptable

Jessie M. (Powered By Yelp)
5.0
30 Sep 2019

Great place with friendly employees.  Best walk - in dispensary in Oakland in my opinion! Parking can be tight, but that's expected anywhere thats busy.  If it's your first time visiting a dispensary, stop at Harborside!

Tracy C. (Powered By Yelp)
5.0
26 May 2019

Had the best rep help me with my order today over the phone. She was so professional and friendly. I  had someone rude  yesterday so this rep made up plus thanks so much for restoring my faith! Harborside is my favorite  and only place !

Amir H A. (Powered By Yelp)
5.0
16 May 2019

This place it's  my primary store to visit from now & then...???  From the parking lot security guard was a good guy with good attitude then I got in, and met Sam greeting me warmly & answered my questions patiently, and lead me to pick the right one with representing the products information very confidently. Her customer service was outstanding...

Juan A. (Powered By Yelp)
2.0
28 Aug 2019

I went there for the first time. It's not affordable. $25 for a joint?  Allegedly is premium. I was visiting San Francisco an decided to stop there first time. The edibles are really expensive , too.

Alexandra R. (Powered By Yelp)
5.0
13 Jun 2019

Harborside is a wonderful experience! It feels clean and airy, smells delicious, always plays great music, has a positive vibe and has excellent customer service. The products are great and the staff are amazing. The following is just one example of why the Harborside team is its biggest asset:Today my ATM card decided to embarrass me and malfunction as I was checking out. Dustin took the time to help me figure out how to make things work, while being incredibly kind and efficient! I left the store with everything I wanted, with a big smile on my face, and without holding up the other patrons - thank you Dustin!!

Billy J. (Powered By Yelp)
1.0
06 Jan 2020

Poorly ran, has gone downhill! Poor customer service, rude employees and online menu shows wrong prices. Basically false advertising to get you in the door. Yet they don't care enough to fix. Will not be returning. Recommend going to a more professional dispensary in the area. Specifically Garden Of Eden.  I overheard employees at Harborside complaining about customers coming in 15 to closing. They didn't even care I was standing next to them. Even though it's their job! Guess you guys don't want my business or others. So...no problem.

Rene P. (Powered By Yelp)
1.0
24 Feb 2019

Overpriced since I can order better quality through a delivery service, just need to do your homework with those companies before you order. Taxes are outrageous, most delivery services have their taxes included. Flower is not great quality for the price. Can do better outside. Too commercial very unappealing to go to.

Tommy C. (Powered By Yelp)
1.0
30 Nov 2018

If your ordering by phone expect rude treatment. The opposite of customer friendly ....talking down to me when i asked a question twice because i didnt understand the first answer . Will try other places for future .

Drew B. (Powered By Yelp)
5.0
29 May 2019

Sup dudes. I love that harborside always has great hash options, like old school hash. I was helped by a rather tall gentlemen and I can't remember his name for the life of me, my bad. He helped me with finding some hash that wasn't on display and had no problem searching to see if they had anything else. He found me some 710 labs Biesel that should help you guys know who it is! Really appreciate him going the extra mile because it's some fire and I'm really happy with it. Thanks dudes!!!

Denise J. (Powered By Yelp)
5.0
30 May 2019

Harborside's Oakland location is awesome.  Tom helped me with my clone selection and was chock full of helpful information.  He was polite, professional and could answer all of my questions! I can't say enough good things about this dude and this place.

su j. (Powered By Yelp)
5.0
03 Jan 2019

Even though the line on fridays is crazy it's worth the wait.  Great bud tenders, super friendly staff (all the way to the guys out front).. and seriously the coolest group of people in one space ..   and their selection is fantastic - just wish they carried Nug chocolates

Robert G. (Powered By Yelp)
1.0
18 Apr 2018

The employees are stoned to care about the customers. They only care about selling you what they have on hand. I needed a CBD oil for my cat that has cancer. They had it three weeks ago. When I asked an employee for it and showed a picture, he was rude and said that they never carry it and tried to sell me another brand that was 100 times more potent. This place has gone down hill since the legalization of marijuana. .

John M. (Powered By Yelp)
1.0
20 Apr 2018

Online Chat Both Misinformed and have a bad attitude.Don't know about the quality of the products they sell but trying to get straight and correct answers from online chat is shall we say challenging.

Israel A. (Powered By Yelp)
5.0
24 Jun 2019

I just love this place they have great products and great sales the edibles, and oils are great there clones are perfect it's like going the the grocery store grab a basket and go shopping it's very hands on and the employees are very helpful

Awesomeness B. (Powered By Yelp)
5.0
08 Nov 2015

I love Harborside!! When I first got my Cannabis CardI came to this spot and they were so helpful and very accommodating. My favorite thing about this place is the Express Line! if you know exactly what you want you can avoid the long line. On the other hand if you have any questions you can have a consult and they will answer any question you have, in the world about sweet MJ! The staff are totally friendly and answer all questions. very patient, cool people here. I LOVE that you receive points on Every purchase. I like to get 180 points then receive a free Sativa pre-roll.

Mike S. (Powered By Yelp)
5.0
26 Mar 2019

Fantastic place. Welcoming, friendly staff willing to educate you on all things cannabis with a non-judgmental attitude. As someone who knew nothing about cannabis when I first entered, I felt nervous to ask any questions or to seem unknowledgeable. However, the staff quickly put me at ease, helped orient me to the storeroom and answered any and all questions I had. Highly recommend Harborside!

Gerard G. (Powered By Yelp)
4.0
23 Jul 2019

got the battery charged ok. Then both my gf and I had issues getting it to work for a couple of days. Then all of a sudden its ok and performs consistently! And the cartridges are good too.

B. G. (Powered By Yelp)
1.0
30 Jun 2017

I'd been here once in person a couple years ago and had a favorable impression. However, after attempting to place an express delivery order and experiencing multiple probs with its web site,  terrible customer service and lack of communication, and no-showing on my delivery, I'll take my business elsewhere. Seriously, how can these places be so flaky and have a don't-give-a-shit attitude and still expect to remain in business with all the competition and legalization?1) Web site fail - I kept getting this weird error message that some product was out of inventory. First of all, if it's out of stock, it shouldn't be listed online, that's pretty basic. Secondly, adequately identify which product it is, so I can update my cart. I had to go through multiple attempts at completing my order -- trial and error -- in deleting and adding products to ensure I had the min $ amount for delivery. 2) Customer service fail 1 - after finally submitting my order, I receive a text. I need to text my rec and id asap. Ok, I do so, EVEN THOUGH I explain that I uploaded those onto my online profile (person responds it's not there -- another web fail?!).Also informed 7p delivery is the latest they can do. Ok, I accommodate my schedule. I ask HS tho confirm my delivery. No response, so I am half expecting them not to show, but I'm hoping they'll prove me wrong after all these failures and pull through. Customer service fail 2 - I called a number of times to be put on hold. I requested the call back offer, only for someone to call and leave a vm several hours later -- really? Someone was only available hours and hours later? I have a rec, so consider the dispensary a pharmacy... is this how pharmacy staff handles prescriptions? No one answers the phone?!Customer service fail 3 - it's past 7:30p now and I realize they aren't showing and didn't even bother to tell me. Thanks, HS. For all the puffery and pats on the back you give yourself for being industry leaders and giving back to the community, you fail to even get the basics right. Job well done. A++++++!!

Nadine F. (Powered By Yelp)
5.0
14 Jun 2019

Overall, a great experience. There were so many products it can be overwhelming but there are knowledgeable employees walking around ready to help and answer questions. At checkout, Dustin was AMAZING. He walked me through my purchase and let me know what I was getting myself into. He was very helpful and really was the cherry on top of a perfect experience.

Ali D. (Powered By Yelp)
1.0
16 Jun 2018

One of the guys outside with dark hair and wearing sunglasses who scans IDs when you walk in was extremely rude to us. We drove in to the staff parking area and this guy in a very rude and condescending way told us we need to park in a different lot. Even after explaining to him that my mother in law is handicapped and the fact that the staff parking area was totally empty, he kept insisting with his rude and arrogant demeanor. Our experience after entering was much more pleasant. Inside staff were patient and friendly

Patricia D. (Powered By Yelp)
5.0
26 Feb 2019

I liked the concierge concept. The person I spoke with was well informed and aided me in making a decision on pain relief.

Cre S. (Powered By Yelp)
2.0
02 Sep 2018

Im only 1 customer so here goes-Been here once and unfortunately won't go back...cant afford it...I think it's a gamble with what you buy...cant smell it. Too much stem left. I bought Tangie and a chocolate something and nothing to report. No head change not even a nap was a result from smoking it.I also got a cartridge the cashier gave me a Tangie one(disappointed) so now I'm up to a loss of $157!!!! Expensive lessonI feel losing 1 customer isn't a big deal to places like this because there's 5 more to replace that 1 loss...with that being said...have a great day.On a separate visit, I got the fire og and it tasted good had a decent trim good head change. The trim on 95% of these buds are horrible!!! Stems for days!!

Erik B. (Powered By Yelp)
2.0
06 Jul 2017

Harborside, what's happened to you?!?! I moved away for a while and just stopped back in, and the entire layout inside has been changed and it's a total cluster fuck. Seriously guys, whoever said that new set up was a good idea should be kicked in the face.First my account is gone from the computer system. Ok, 20 minutes later its fixed. Go in, and the lines are changed and confusing with the rope walls and conflicting signs. People are standing all over the place, and half of what I hear from the bud tenders are telling people where to stand. Then you took down the menus from the wall. So you have to get a paper menu or look at the samples in the middle. The samples that used to be on the counter are gone, and if you want to ask the bud tender any questions, they send you to another counter for a "consultation". Then, when you know what you want, you go back to the first confusing line to go back to the budtender to buy it. Who thought that was a good idea? It makes my trip twice as long now.And how about your selections - it's all harborside branded everything. Pre-rolls, you have 1 choice, whatever he harborside pre-roll is. Want some gummys? Yep, harborside. Add to that, the rudeness of the budtender, I seriously felt like she was annoyed I was there. She picked out whatever it was I asked for, and kept asking if i was done. She rang me up before I had even seen the flowers she picked for me and put in the bag. You guys had a good thing and with all my the competition and the soon coming legalization, why would you ever make the process more difficult then it was? It's almost like you want to lose business.Over all, I felt sad when I left. This was my favorite place for the better part of 6 years. And now, I can't see myself returning. I'm sitting in my car in your parking lot writing this, after paying almost $100, and I don't even know what's in my bag. I'm honestly stunned.

Matt C. (Powered By Yelp)
3.0
04 Feb 2019

Nice enough store, clean, good selection, etc. The main problem is that they're chronically understaffed. Easy enough to look elsewhere in Oakland and avoid a 25 minute line.

Angie M. (Powered By Yelp)
5.0
02 Jan 2019

I went there today I didn't know they had a sale until I looked at yelp and I am glad I went In today but I felt bad that I made my friend late for work.. I didn't expect to wait for awhile because it was packed because they had a good sale going on... Next time if you guys are going there Expect to b there for awhile to stand in long line bring a friend with you make sure that friend has a ID and is over 21. The sale is today, February 2nd & 3rd.. It's best to go when they have a sale. I brought me my first Vape and sour diesel is awesome thanks to Redman shoutout about sour Diesel like Aye!

Jon B. (Powered By Yelp)
5.0
22 Mar 2019

This is one of the founding fathers of the Cannabis industry. The reputation is spotless. Customer service first class. In fact they gave me a glass Harborside container for my medication, which is not recreational.

Susan V. (Powered By Yelp)
5.0
28 Mar 2019

I am new to the Cannabis world and really appreciate their expertise of what would work for my condition and/or family members. I have not been disappointed.

Tito J. (Powered By Yelp)
1.0
11 Mar 2019

Horrible customer service. Mistakingly grabbed the wrong size cartridge, once realized upon looking at the receipt, they wouldn't let me exchange it even though I hadn't even left the cash register. Complete bullshit I was forced to spend more money than I wanted to. They should've been able to exchange it when clearly it had not been tampered with. Won't be coming back to this piece of shit.

Michelle N. (Powered By Yelp)
5.0
11 Aug 2019

very friendly and conveniently located. going through a lot lately, our house literally fell down. no joke. my husband bought that house in 1977, so sad. low and behold, red cross hooked us up with a room right across the green cross.

Cesar O. (Powered By Yelp)
2.0
16 Oct 2019

I reserved products online and got a notification that it was ready for pick up. So I go to the reserve line and a "customer service rep" William waves at me to come over. I walk over and he doesn't greet or say a word. To smooth the awkwardness out I greet him. I give him my ID and I assume hes looking me up. He  says he can't find me in the system then just stares at me like I should fix that.  Then I take the initiative to show him my confirmation text message and for some reason finds me (I assumed an ID would be everything he needs).  He then does a lap and brings back what I thought were my products, comes to the counter then returns one of the products.  (Again isn't saying a word). When he returns he mumbles that they dont have it. And I ask "you mean you are out of stock?"  He says "yeah"   then I ask if he recommends anything similar and he points to the products displayed on top of the counter lol. Zero effort. So I'm just asking myself how did this dude get this customer service job if he isn't even communicating or trying to assist me since they ran out of the product I ordered?  Or maybe he just high AF? Either way Harborside needs to have higher standards when putting people behind the counter to deal with other people.

Suze C. (Powered By Yelp)
3.0
25 Apr 2019

Harborside has been a wonderful dispensary.  I have been a member for years now.  Since cannabis was legalized for recreational use, Harborside has struggled to meet my needs.  I tried going off stronger pharmaceutical drugs and using 30:1 CBD capsules (the tincture bothers my stomach too much).  You never know when they will have the capsules in stock and they come only in seven capsules per bottle.  I need two capsules per day, so this means every week I am going through two bottles which is tedious.  And they always run out.  Right now I am looking at my last two capsules and they told me they won't be getting any more in until "sometime next week, MAYBE."  I tried ordering more earlier in the week, but they were out then as well.  It seems guaranteed that if I find a product that works for me, they won't have it in stock.  Granted this is the 420 week - but people don't get high on 30:1 CBD.Still, Harborside remains the most friendly, knowledgable and well-stocked of all the dispensaries that deliver.  I could just kiss the man behind the Harborside counter that first turned me on to the Papa & Barkley 30:1 CBD capsules.  The people that deliver are VERY knowledgable and kind.The rewards program is spotty at best.  I have not received rewards for several recent orders that were substantial.  About every five or six orders, I receive a notice saying I'm getting closer to the big reward.  Sadly, you cannot look at the rewards until you have enough to actually get one, which makes it impossible to know if you want the big reward or a smaller reward - you can't compare until you get to the top. Also, there are NO rewards for people who cannot use the tincture/flower/vape and would prefer capsules.  I was very sad to see their care packages go by the wayside.If you are suffering, take your body to Harborside.  You won't be sorry.  And get yourself a prescription from the doctor to get a break on the tax.

John K. (Powered By Yelp)
1.0
24 Feb 2018

Great place if you are foreign or too inexperienced (college kids and such) to know what good cannabis is.Terrible place if you actually know what quality cannabis looks, smells, tastes, and feels like.Here's what's going on now (and I bet the Oakland cannabis board would be interested in knowing these deceptive practices) :1. I know, for a fact, that Harborside is completely fudging thc potency numbers. They are labeling many way higher than they are, and labeling others much lower. I would love for some type of regulatory audit to occur where they do potency tests (with their nice machine in the purchasing area) in front of an official's face.2.  They are taking mediocre flowers on their menu, that aren't selling very well, and renaming them "reserves" at high top-shelf prices.3. Their supply is dwindling and limited. By April, you literally will ONLY have access to Outdoor aka "Sungrown" (which they will not label) and/or production warehouse indoor cannabis which is like eating McDonald's if you are a "foodie".Good luck on this place staying relevant and successful, I think their day has come and gone. P.s. :Steve Dangelo is a goofy, effeminate clown who no one, important, cares about.

Riley S. (Powered By Yelp)
5.0
22 Jan 2019

Had the best experience at Harborside. I have been to collectives in all the legal states and by far this was the best experience I've had. Nick helped us out, he is an expert in boutique cannabis. I would recommend anyone to go here that is in search of high quality cannabis and knowledgeable staff.

Reem C. (Powered By Yelp)
1.0
20 Aug 2017

This place needs to train their employees better. Not only have I missed 2 wellness appointments due to the staff. I was at least 10 min early for both and due to the staff my appointment was never honored because staff check me into the computer incorrectly. In addition they close the front door early. I showed up to pick up my pre order & by 7:59p security was saying no entry. (I was looking at my cell phone as I walked up & it just changed to 7:59p) with my pre order I would have been out the door by 8pm.

Ruby V. (Powered By Yelp)
2.0
16 Jul 2018

2 stars for the employees that were nice & knowledgable of their products. Had it not been for them, I'd give this place 1 star. I've heard so much great things about them. I was excited to finally get a chance to stop by. However, I realize it's all hype. Therefore, I won't be returning. I left pretty frustrated. I have been to another dispensary to compare my experience to. Ok, so you approach the entrance. It's not quite clear which way you're suppose to go. So, I took the stairs closest to the parking lot (logically I would think most people would) to which the man working the door politely told me I had to check in with their security on the other side of the stairs (whom were two sketchy looking guys wearing shades). Ok, I go to them. I have this puzzled, nervous look (obviously) because their security seemed all sketchy & were preemptively acting as if I was going to do something (??). I'm half their size, real tough guys, I tell ya. Anyways, he asks for ID, I hand him my medical card. Tells me he needs my DL (Ok, then tell me that from the get and not generalize that you need an ID). I walk in, my purse sets off the metal detector. It's so loud that everyone looks at you like whoa, what's going on. The guy inside (I gather he was management) tells me to set my purse on the bench and then walk through the metal detector. I walk through it now, metal detector doesn't go off, they (as in a few people at once) tell me it's ok to now grab my purse. Pretty senseless & their directions are highly unclear. I don't have a problem follow directions. I do have a problem following anything that lacks logic & clarity. If I were carrying anything, wouldn't it be in my purse? Hard to imagine I could hide anything on me when I'm wearing shorts & a tank top.I go inside, their supply is limited. I get it, and I wouldn't ding em' for that. I write down everything I wanted. Went to go check out. Their line structure to purchase your order is also unorganized, IMHO. It's not quite clear how to properly line up. Anyways, the woman who rang me up explained & apologized that they only had one terminal (She was super nice). Ok, no worries, I'm not bothered by that. So I had to go into another line where customers seemed confused as they continued to line up behind me as they were unaware that was just the debit card transaction line (After you were already rung up).As I approach the exit, I asked the same man I thought was management if I had to place my purse on the bench again. He said no. Apparently he told me to walk around the metal detector, which I somehow missed, setting off the metal detector. Again, another man told me oh, he said walk around. I look back at the man with glasses and he frustratingly told me that I had to walk around because the metal detector is meant to monitor those coming in. OMG, THEN MAKE YOUR DIRECTIONS CLEAR! I didn't appreciate being treated like cattle herded around. It was such an uncomfortable experience. Never again. How much do you guys really care for your paying customers? I will take my business elsewhere. I have my medical card for a reason and you guys didn't have in stock what I mainly came to you for. All hype.. It doesn't even feel welcoming as you try to get into their place. Don't feel like having to guess my way in and out of there either.

Kim L. (Powered By Yelp)
2.0
13 Aug 2018

This is the third dispensary I've been to and know for a fact I won't be returning. The first two I visited, you walk in, show ID, wait on the bench to wait for a spot at the bar where you're helped. This is the first one I've experienced where you have to walk through shitty security personnel at the front and exit AND have to walk through a sensored archway. The selection is great, people to help you inside are friendly, helpful while the person outside who lacks people skills is there to "greet" you. There's no instruction to take your bag off and walk through. They want you to find out on your own when the beeper goes off. When you exit, he snaps at you to go down the left side of steps. Harborside, if you have this guy to deter people from wanting to shop here, you're doing a great job as I won't be returning.

Tshilumba K. (Powered By Yelp)
5.0
29 Nov 2018

What an amazing in store experience! It's so easy to get what I need here. The best kept secret about this spot is ordering online ahead of time. You can skip the line and get your order super fast. There is always top quality product on hand and you may even catch a celebrity or two. This spot has the vibe and the energy. Pull up!!

Lisa F. (Powered By Yelp)
3.0
26 Apr 2017

Nice selection. Great quality. Staff is friendly and helpful.

Nafeh M. (Powered By Yelp)
5.0
24 Nov 2017

Was very pleased with Evan's help. Obviously harboraide has the black Friday sales but I was particularly stoked to have Evan's help shopping for $300 worth of goods while in the line. The line was 40 people long and within 10 minutes he had me up and running with an online order and I saved at least 15 minutes.Will definitely be ordering pick ups and delivery online moving forward. Thanks for taking the time to save me time! Great purchase recommendations as well, a particularly  attentive Harborside. Thank you Evan I hope you are recognized for going above and beyond the call of duty.... impressive considering how busy a day it is...

Natalie M. (Powered By Yelp)
1.0
28 Oct 2018

How the mighty have fallen.I've been a cannabis user for twenty five years and a customer of Harborside since it opened. I have no idea what confusion of ideas has given rise to the current sales floor situation, but it literally cost Harborside around $300 last week, and I'm very unlikely to return.I came into the shop and entered the line as usual. There was one other person in front of me. The store was not busy at all. When I was called to the counter, I asked to see what cartridges they had available. The salesperson gave me a super condescending look and said, "I don't have that information. I can walk you over there to the consultation table and you can have a consultation if you'd like." I was speechless for a second. Did this salesperson just refuse to show me a menu of products so I could simply purchase a variety? Was I really being told that I needed to go to another table for a "consultation," so I could literally ask someone else for a menu? I'm willing to bet that I've been using cannabis for longer than this condescending salesperson has even been alive. Why on Earth would I need a "consultation?" I simply need to know what cartridges you have! But yes, the salesperson had actually just informed me that she simply didn't have any information about the products she was hired to sell. I would have to waste my time pretending to be "consulted" about a product before I would be allowed to purchase it.I was so put off by this exchange that I chuckled, refused the "consultation," bought a $15 pen and took my real business to Garden of Eden in Hayward. There, they dispense actual pot instead of absurd bougie cannabis culture nonsense. Good luck staying profitable with this unfriendly and inefficient sales model, dudes.

Alfredo S. (Powered By Yelp)
2.0
18 Oct 2018

Since legalization Harborside has unfortunately gone but the wayside. the inventory is weak and the freshness of edibles is not the best, check the dates before you walk out because they will not return it. I was a loyal customer but I will take my business elsewhere.

Jerald N. (Powered By Yelp)
1.0
10 Feb 2019

It would be nice if the cashier's would engage and realize there is a living being in front of them buying a product. Here's a thought. Don't let your employees get stoned out of their mind and come to work like a damn zombie. That would be like a drunk bartender serving you at a bar. Not cool and not acceptable for a business trying to make a name in this industry. Do all of us a favor and hire employees who want to be there.

Mary D. (Powered By Yelp)
5.0
03 Dec 2019

I am changing my review to 5 stars because after yesterday's fiasco Terry, a manager from Harborside contacted me. She was absolutely amazing, apologized for the problems I'd had and had another delivery out to me the same day! This is the kind of customer service I'd always had before when ordering from Harborside and it was wonderful to see it's very much still there. Thank you again Terry!

Kent L. (Powered By Yelp)
2.0
10 Feb 2016

Good selection. Fairly friendly staff. Ok, I don't want to be super negative towards a decent club, but there are a lot of things that keep me from being a frequent goer of Harborside: First, it's always packed and the line goes incredibly slow. They've done away with the express line. The line is very awkward and doesn't present a friendly viewing of products for the customers. I wish they'd take advantage of the TV's and display a menu up on the screens. The online ordering is terrible. It's a clunky interface, and it crashes often. As I type this I've been on hold for 13 min+ because I can't access my cart and check out. Delivery drivers are not friendly, but they're consistently not friendly, so I know what to expect. I feel like this club is so close to being GREAT, but they don't have a good operations setup. I'd suggest a revamp of Ops, maybe hiring a new/better Operations Manager that's customer and service focused.

Jessica N. (Powered By Yelp)
4.0
01 Jun 2018

I'm not a buyer but went with company of others. From what I saw was clean and friendly people. They had a huge line that didn't seem to go down even as they let many in it still had a steady group of people. Must mean people like the service here. The workers were very professional and seemed to know a lot about all the products and tried to meet each persons personal needs. Anyone you asked questions too they were very happy to help and spend as much time with whoever needed it. It was very clean here and well kept up like they took pride in their facility. I don't go to these type of business but if I was a regular and lived in northern ca then I would recommend it to those who do! Thumbs up

Susan P. (Powered By Yelp)
5.0
31 Jan 2020

I've been using Harborside for years and they are excellent. The place is clean and well organized with a large selection, and the staff is friendly and helpful. Lately I've been having my order delivered. The driver's are courteous and arrive within the window of time they say they will. Overall I'd say it's an excellent service and I'm very happy with them. Just FYI, I will turn 69 early next month and am female. I've always felt safe, respected and treated very well by the Harborside and their drivers. They provide a discount for seniors as well as those with a medical marijuana certificate....just one discount per customer, whichever discount is larger.

Nickel C. (Powered By Yelp)
1.0
26 Jun 2018

Harborside is a business with zero compassion for their patients / customers. The staff members are very argumentative, Abrasive and just flat out rude. I am currently writing this from the very long line at Harborside on a Tuesday afternoon. I've been waiting for the last 50 minuets. They have two people running the register for buds. 4 people stalking inventory. 4 people consulting patients on different prosecute. A manager walking around saying they're understaffed. She keeps saying she's asked people to go work the front and no one has. They keep saying they had a a lot of call outs and a lot of people are on lunch. What kind of staffing management sends everyone to lunch at once? Over 45+ in line inside and even more outside. Currently counting 7 people behind the counter not helping customers, literally standing around. After being a customer for 12 years they've lost my business, but they don't care. Harborside is not in the companionate care business, they are a corporation banking on greed with their incredibly unfriendly staff.

Jayson K. (Powered By Yelp)
2.0
01 Sep 2017

I like Harborside. I've been there a handful of times actually and live only a few miles away. I also have a good friend that works there and do believe there are some cool employees helping us out.However... this is the slowest dispensary I've ever been to and there are lots of employees working there which should be working at one time behind the front line/main register. I rated this at 2 because I am in line at least 35mins every time I go there. Ugh

Jeeps M. (Powered By Yelp)
1.0
13 Aug 2018

Long time patron since 2015.  Prior to going legal in California I asked repeatedly if I should cash my reward points in and I was repeatedly assured I wouldn't lose them.  Long story short..ALL the points I accumulated over several years of saving(over 5000)...vanished & apparently my profile started over when they got their system working.   After several attempts to work it out I was basically given the oh sorry that's all that shows up here.   I know I'm a no body but that's not right.  That's not good customer service.  I will never again go to Harborside.

Nin S. (Powered By Yelp)
2.0
24 Nov 2018

The process on black friday was too slow. Granted it was very busy. I spent 30 minutes outside only to walk in and wait another 30 minutes, and then another 30 minutes to go. i couldn't wait any longer for 3 items.  I left empty handed went to Blum and was in and out in 15 minutes.  Please post a wait time. I really didnt need to waste so much time. The store looked great but time is money. It was a waste of time.

Viv R. (Powered By Yelp)
5.0
18 Mar 2017

In case you weren't sure what the premier dispensary in the bay area is, it's pretty much this place. I think they've been in business the longest and are one of the more well-known dispensaries in the Bay Area. Every time I go the employees are helpful and take their time to make sure I'm getting what I want. Alex was amazing with helping me utilize my points properly today, reminding me of a democracy-era fiduciary; who must act in their customer's best interest (under drumpf this is no longer the regulated rule). He did his best for me with 0 attitude which I thought was pretty right on. Additionally, Alexis was incredible kind and helpful and with great vibes too. Harborside has a great selection in general because they carry quality products. Their selection of flowers is top notch. I'm not as keen on their selection of concentrates and find them to be a little bit pricey but they're still good and high quality. I love the variety of Vape pen and e cig cartridges they offer that's been really cool. I've actually learned more about something each time I go there the staff is really knowledge. Of course I'll be back many many many many many many many more times -  this is definitely a place you  need to stop if you're visiting any of the dispensaries in the Bay Area.

Nick B. (Powered By Yelp)
5.0
02 Apr 2019

Very clean, professional and helpful staff. It's like the Starbucks of weed dispensaries.

Kl K. (Powered By Yelp)
5.0
12 Jul 2018

First time in today, and Grace is AMAZING! She was extremely helpful, pleasant,  and upbeat. She took her time with me while fulfilling my order, and smiled the whole time through! Great first time experience!

Tami W. (Powered By Yelp)
5.0
02 Feb 2019

Was help by Sophia, who is awesome! Super sweet and knowledgeable! Great selection of pretty much everything! Everyone from entry to exit were friendly and enthusiastic!

Jorge D. (Powered By Yelp)
4.0
02 Apr 2019

Tax SUCKS! but nonetheless good flower selection, if you have questions, they got answers....Clone selection can get a little more better, Need some GDP!!! Lol

brian h. (Powered By Yelp)
5.0
15 Jan 2017

So always been a harborside fan for there good clone selection and this trip was no different, had not been in a couple years ago and all the decor updates and cart bar addition looked cool. There is a long line for meds...:( but had a really great experience at the clone counter. Michael S. Helped me and he was knowledgeable friendly and made great reccomendations..  he sold me on my good experience. The reason I felt compelled to write a review came from Michaels inquiry into our visit showing genuine interest, he ended our transaction with a dinner reccomendation, Shandong downtown. Which as it turned out was our best Chinese food dinner of all time.. we are so thankful to harborside for hiring such quality staff, and to Michael S. Who went out of his way to make sure we left happy and satisfied. Could go on but left wanting to come back.

Kal G. (Powered By Yelp)
1.0
10 Aug 2019

Overcharging is a chronic problem at this location. Should have listened to the other reviews. Got barred from re-entry because I mentioned the word 'overcharged.'

Sheila c. (Powered By Yelp)
5.0
01 Feb 2020

Best place I have found , with exception I asked day one about point system , I was told no. This was a disappoinent for sure , however did not deterr me as o love the selection. HOWEVER , 2 weeks ago as I was checking out I was asked if I had a phone number on file ? Why I asked " for your points " POINTS !??  he said he would send to Corp to see of they will give based on past purchases , .Well tonight I found out they indeed give them to me .Now to the good stuff , I came in last week and as I am new , I have questions, this lovely man Joe , they call him Joe Joe I have heard , was incredibly helpful , giving me info I never knew I  needed  he's their security guard ( I asked prior to sharing , he said ok ) love this man . Ian , dear Ian , you are ALWAYS EAGER TO HELP ! your smile is infectious and you are truly a delight .If you have not been to Harborside , you should come , the selection is amazing  AND they have a tasting room .

Chris P. (Powered By Yelp)
1.0
30 Aug 2016

DELIVERY REVIEWOrder placed at 3:30pm Monday, email receipt says I will get a phone call when my order is processed. I wait until 6:00pm to call and ask what is going on, I wait through their strangely long phone tree to talk to someone who says "they'll call tomorrow between 12:00 and 1:00." Not helpful at all.12:45pm Tuesday I get my call, "so does 4-6pm work for you as a delivery window?" I respond with no, that's a 2 hour window, also I need this done early, because I work late.  Guy on phone says "well we can reschedule you for a preferred time tomorrow." I cannot believe that this is their delivery service, I usually use a different service who can get my medicine to me within a few hours and they send me a delivery map that shows where my delivery is like uber. Message to Harbor Side, figure out same day delivery or don't do them at all.

Jackie A. (Powered By Yelp)
5.0
11 Feb 2019

Wow this dispensary is amazing! They have a huge selection of brands and products. So much flower... Cbd cacao butter. Clones. There's really something for everyone. It's no wonder there is always a line  Shout out to the great staff here for always being on it-- Thanks for all your help and insight. You're lucky if you get a consultation with Will. He is knowledgeable, experienced, and passionate. Very charismatic and stylish too. Take all of his suggestions

Keely E. (Powered By Yelp)
5.0
15 Sep 2018

This review is based off my experience as a chronic pain sufferer. I came today, searching for relief from constant nerve pain in my lower back that has kept me (aged 29) in bed for four days. Not only was I lifted up to the entrance, the woman who helped us (Gaia) seemed very knowledgeable about CBD/THC for different kinds of pain. They gave me a chair to sit in while I waited to purchase a tincture, having noticed I was in serious pain and was having trouble standing. The staff also brought out a wheelchair and escorted me to my friends car. I was very appreciative of the support and am looking forward to trying the tincture to see if will help!

Christopher B. (Powered By Yelp)
5.0
26 Jul 2017

Wanted to quickly say that I have been going here since 2014 and the service can be hit and miss.  Not that they don't try but sometimes its just ok. But recently Michelle (i hope thats her name!  AA woman with glasses,  around 5' 3" and has been there forever..) over at harborside gave me a really great example of what proper service should be.  She was very friendly,  very knowledgeable and was also able to help me with a problem that other employees wouldn't help me with in previous instances.  Its people like her who make me go back instead of visiting other,  cheaper dispensaries.

Carly S. (Powered By Yelp)
3.0
11 Mar 2018

Great product but this place is expensive AF. Got a flower and cartridge for pax pen and it was $150... way cheaper in SF.

Joe G. (Powered By Yelp)
5.0
12 May 2017

Harborside is simply the biggest and best cannabis store on earth. I've been a member almost since they opened their doors. By far the best selection, frequent discounts for poor folks like me, and a beautiful store that sets the standard. Now that health issues prevent me from driving, I use delivery, and they are excellent about notifying me by text when they will arrive. Can even pay for delivery with a debit card. Glad they're nearby with bud, great edibles selection and clones, now even vaporizers. Well done, Harborside.

Anita M. (Powered By Yelp)
5.0
19 Mar 2016

I'm a newcomer to the "legal scene," coming from the far east bay, Pittsburg, where I couldn't find walk in clubs (delivery only)... I parked and watched to see where most people entered, as the entrance was not clearly marked. After telling the security at the entrance it was my first visit, they radioed in "new customer" and told me where to go. At first it felt a little off putting and too heavy on security, but that feeling eased as I entered the red door promised by security.  The tour was brief but covered all questions I had and,  though busy, the place had a light, welcoming atmosphere.   I knew I wanted CBD oil for migraine treatment, and non-psychoactive, also that the higher the CBD oil to THC ratio, the less of a high you will feel. The cashier didn't impart anymore knowledge than I already had from one day of Google research. I was reaching for a little more input. This was the only area of deficit. I went with the 20:1 CBD tincture, will update on its impact on migraines,  I have approx 3  debilitating episodes a month. Nausea, occasional vomiting, crawl under the covers and massage the fuck out of my head until I can cope -esque. Sensitivity to light, sound, smell, call off work, lingering headache for 2 days. The cashier told me they have a 21 day return policy, if the product doesn't relieve pain, etc, simply "return that shit." I may utilize that for a 4:1, 2:1 ratio...As a new customer I received a free pre rolled joint, (choice of brownie, joint or gummy candy). I had to ask to receive it though. I'll be coming back, I work in the area once or twice a week, so I want to take advantage of the  1 hour of advocacy work for a $17 credit every 2 weeks. I also am interested in utilizing their free chiropractic, herbalist, etc classes offered to members. It almost sounds too good to be true...

Arno K. (Powered By Yelp)
2.0
23 Dec 2018

Went yesterday to Oakland Harborside branch to pick up a online order.When i got there they had a line, i said,ok, its the holidays, it busy, people want weed. There was this guy, security or whatever his job description is and told the people waiting in line that they only let customers in that had a confirmed order, i told them that my order was a previous delivery order which i changed to pick up since they told me that they do not deliver to my area, i thought my order was confirmed. That being said, the above mentioned guy then allowed me and some other CUSTOMERS to enter the dispensary, there was another line for pick up and a very looong line for regular customers waiting to talk to a sales person.I then waited in the pre order line another 30 min when a black guy approached us in our line that he was checking all customers to make sure our orders where confirmed orders, he then noticed that my order did not get confirmed yet and asked me to leave the line and go outside and file in line again until my order was confirmed. In a very RUDE and loud voice with an arrogant undertone the guys told me to step out the line and go outside and wait until my order was confirmed. Meaning to basically start over at the outside linethis guy must be new there, i never was treated that way in any dispensary, i know that they are busy but if they can not handle this many customers then they should not run any special promotion. I am a regular customer at Harborside and been going there for years, never anything like that has ever happened to me at Harborside or any other Dispensary, train your staff for better customer service, especially those that are directly involved in customer service

Patty G. (Powered By Yelp)
5.0
10 Jun 2018

I love this place!!! Very knowledgeable and professional people. Everyone is so nice including the security guys outside. I live in Sonora (no legal in out county) so driving here to Alameda to visit family and stop here. Thanks for everything

Debbie A. (Powered By Yelp)
1.0
08 May 2018

Beware of BAIT and SWITCH and aggressive security guards.  Because I went out the exit the guard called me rude and proceeded to yell at me that I was  "Miss Rude" the entire way to my car.  Going out wrong door gives employee reason to be rude and aggressive?  Extremely unprofessional.They make you sign a  form that you will be nice, (huh?), I think they need the employees to sign same form.I also don't understand why they are allowed to tell me one price only to switch it on paying, saying those were yesterdays prices.   I placed an order, I called to verify the price, then was told when I paid, they could not honor those prices.  WHAT?  This is called bait and switch and is illegal.  The manager was absolutely NO HELP, and could only say "I understand your frustration."  That's all he would say.....I understand. Do something about the problem!!  When I called in the past I was told "our receipts are hard to read."  They are not difficult to read, I could see that I was not charged the price quoted online when I placed the order.When I told the manager I was unhappy they would not honor prices and would not be back, his response was, "BYE".Lucky for me, the employees are not intelligent and actually gave me the product I was disputing and did not pay for.  Final line, there are sooooo many other dispensaries, please don't give these thieves your money.

J.J. S. (Powered By Yelp)
3.0
22 May 2018

Harborside used to be my "go-to" cannabis club.. I always go in the online pickup. Most of the time I get a text message saying they are out of the product that I want and if I would like to change it for something else. When I get there and I pick something else then I found out that they did actually have more of the product I wanted. My problem was that I got rung up for products that weren't given to me during all the confusion of what's in stock. With prices and taxes being so expensive they need to do better in checking the receipt and actually what you get in your bag especially when there are stock issues. This has happened to me two different times and I'm very irritated by this.

An A. (Powered By Yelp)
5.0
06 Apr 2018

This is a great place to come and learn amount the medicine, to talk to very knowledgeable advisors that are able to answer your questions. Great staff that is super friendly and personable even when it's the busiest day of the week - for example last time, Jonathan G. made me feel completely the focus of attention even though the whole place was busy and it was the end of the day. It is a personal touch and a real consultation. People who complain about how long the line up takes sometimes should know that the consultation and a personal understanding of the product (and the great staff that contribute everyday to that) are worthy of an outstanding location that caters to patients unlike any other place.

Juan M. (Powered By Yelp)
5.0
06 Oct 2018

Friendly staff with great customer service. They took the time to help me and my wife find a product for her pain. Very compassionate group of people

Nikki F. (Powered By Yelp)
5.0
27 Oct 2016

I think Harborside is one of the best cannibus clubs in Oakland. I've been a member at Oakland club for at least 4 years and I still love them. They deliver and I don't drive so they've delivered to a couple different addresses that I've been at because I was in Oakland. They always have top quality products at a reasonable price. And their staff are really compassionate and they remember me. I like going there,and so they are the only one to off all these classes to better yourself and your health.

Gina H. (Powered By Yelp)
5.0
13 Aug 2016

LOVE this place!! I originally came for muscle spasms and pain, but I was more than surprised by all they had to offer! You can also use their facility to do research, write letters to legislators, gain knowledge about growing or learning to grow your own medicines, etc. They are very thoughtful & thorough, organized, & have everything you would want or need. I also appreciate what they do to treat the WHOLE person, not just to get high!

Albert D. (Powered By Yelp)
2.0
13 Jul 2018

Since the opening to the public this dispensary has went down hill, from a good selections of flower to a dry and less potent product, and in their attempt to bring top shelf product to there customers they leave the rest of us who cannot afford the 50 dollars and up price  with tax, but what really urge me to write this is the purchase of cherry cheesecake at $75 an eighth consists of three full size buds in a 3-inch glass container prompting the question am I being charged for container and labeling more than the product .ps do not let the so-called budtender  rush you into a quick decision remember all sales are final  and always go pre-packaged.

Ken B. (Powered By Yelp)
5.0
29 May 2018

Best dispensary around.Great selection and quality.Very helpful staff .Will only use them when I'm in the area.

S M. (Powered By Yelp)
2.0
27 Jun 2018

HINT - if you have rewards and are ordering on line, make certain to hit the "loyalty" button to apply rewards, or you wont be able to apply them to your purchase. Took these peeps 21 days for them to get my order in and for me to pick it up, NO CALLS to confirm (as stated in the confirmation email) the product was in, I ended up having to call 5 times, last one was today, which the guy never returned even though he said he would (figures). Went thru the product rep to try and get some fires lit under these peeps, they responded to her by saying they had tried to contact me (funny I was home all day they claim they had tried contact *LLPOF) they told her I had to pick up the product by this Saturday due to some legal issues ---WHATEVER. I would have picked up the product 20 days ago had someone contacted me that it was in stock..I threw caution to the wind today and drove the 2 hours one way to see if they had my product. Yep, only now it was a hundred dollars more!!! WTF!!!!! I told the cashier I was not paying any more than the receipt I got on the email confirmation letter. 15 more minutes and I had my product and was finally out the door. Steve - Dude, Call Dr. Phil - your employees are exhibiting crazy behavior. I will be back to collect my rewards, will contact the product rep again to see where else I can go to get the product. Might never be back, so sad since they have been my #1 place to go to get relief from this crazy life. I dont want to go to deal with more crazy, thanks anyway

Abels M. (Powered By Yelp)
1.0
29 Jul 2018

Rude staff, bud is over priced for the quality even if you get high grade. Tasted dry and moldy..  Cant fuck with it drive to green door they got flavor

Lev B. (Powered By Yelp)
2.0
27 Jun 2019

The slowest and spaciest employees in the world. You can guess why. It's a nice store but the people here are in slow motion and don't care.

Ramon J. (Powered By Yelp)
1.0
02 Nov 2018

The place is no longer a haven for the sick. It's a scam for making money off recreational users. They've suspended the loyality program with all my points for over 10 years of coming. NOW they've suspended the care package program for low income patients. Out if the blue! And I've been overcharged taxes I shouldn't have paid due to having the state card. Do they care? #notonebit #boycott I'm considering moving my business and all the people who know me to another establishment.  I can't support this place anymore.

Cristina M. (Powered By Yelp)
5.0
30 Apr 2020

Have come here a few times to try the cbd balm. The staff is always very helpful and knowledgeable about their products and suggestions. The store is very clean, bright and airy and is very welcoming. Not at all what I expected such a store to look like. And much to my surprise, I felt very comfortable shopping and browsing inside. As we are sheltering in place, I have run out of the cbd balm I purchased from them last year which lasted 7 months! I was able to order something similar on their website and did curbside pick up. I waited a good 20 minutes for them to bring out my purchase and the lady who brought it wore a mask and was very friendly. She apologized for the wait and was just sweet. It was also very busy in the parking lot that Saturday when I went a couple of weekends ago, lots of curbside pick ups as well as a long line to get in. Nonetheless, it was still a good experience. Glad they are open as this stuff does help with my chronic pain.

Karan W. (Powered By Yelp)
4.0
10 Sep 2018

Great service & selection.  Super clean, shiny like new  Awesome young lady check is out & she was outside (sorry don't remember name!). Thanks 10/8/18

Bryan J. (Powered By Yelp)
1.0
13 Jun 2018

This is the worst dispensary in the bay area.  Long wait times, poor customer service, ridiculously long delivery times, rude staff and overpriced product.  The one positive is they have a very large selection, unfortunately oftentimes what they show as available online is not actually available in the store.  All in all avoid at all costs, not worth the price, frustration and rudeness of their staff.

A H. (Powered By Yelp)
1.0
14 Sep 2019

Very bad place ,  the security at front are horrible , they are making the establishment unwelcome , please have talk with them , they are not properly train to deal with humans which leaves very very bad taste to come back.

Nicholas M. (Powered By Yelp)
1.0
03 Jan 2019

Most expensive dispensary around, very low quality flower. So dry it disintegrates in your hands and you can't even see the product before buying as it is prepackaged in a non see-through bag. I won't even get started with how long the wait is and how rude the staff is. Time to find a different place.

joanna r. (Powered By Yelp)
2.0
12 Mar 2015

I would give this place 5 stars if it weren't for the person who checked me out. I came in as a new patient the other day, but this one woman ruined it for me. The man working outside was very nice, kindly told me where to wait for someone to come help me. The woman who gave me the tour was great. I could tell she has to do that sort of thing a lot and I appreciated that she made herself available for questions during the tour. She explained the difference between the two lines, one being an express line for those who knew what they wanted, the main line being for those who may have questions. Well, I am not new to this sort of thing by any means, but I really wanted to hear recommendations from someone about what strains would be good for specific medical issues I have been having. After about 20 minutes in line, no big deal, it was fun to people watch and look at all the different strands and goodies they offer, I was finally called to a register. The woman who "helped me" called me over. I put down the little booklet the tour woman had given to me and started to say "well, I am looki-" while looking at the offerings of flowers they have displayed.When register lady said, "Is this your first time here, you get a free edible or pre-roll" I say thanks but think, Well, that's really great, but that is not why I came in. I said the brownie was fine, and starting to ask her about the flowers. I started by saying that I was looking for both a nice satvia for daytime anxiety, and also a nice indica for nighttime sleeping. She didn't say a word. Nothing. I looked at her. Nothing. I kept looking at the offerings. I looked at her, smiled, tried to look lost.She started telling the patient who was being helped next to me about free chocolates they were giving away. Nothing to me. I asked her if I could mix and match to make an ounce. She said she didn't know what that meant. I said it meant, can I buy different kinds to equal an ounce. She told me I could buy whatever I wanted. Okay, thanks. I asked her if she could recommend a nice sativa for the daytime. She took something out of the case and told me to smell it. I wanted to know more about it, but she just told me if it smells good to me, I'd probably like it. Well, okay, but I have these ailments (started to tell her about dizziness, etc said," do you think..."I look up to a blank face, and stare. Nothing.  All I wanted was some help, someone to help me figure out what I was looking at, tell me what's good for various medical ailments I won't go into here. Nothing. It was like trying to pull teeth. At this point, I almost asked if someone else could please help me. I ended up buying three eighths, but not really sure if it was even what I wanted. I went in really thinking that the person who helped me would be able to recommend a specific strain for specific issues. I have never had that issue at another club, most of the budtenders can't stop talking about their products. This woman seemed interested in only putting the most expensive strands, on the counter, and not trying to educate me to make the best choice. I have heard that Harborside cares about their reputation, so I hope this review helps. I hope I when I return, I'll be helped by someone who can at least pretend like they care. For reference, this woman was maybe in her 50s and had a bit of a rockabilly look to here. She had some word tattooed across her chest. She needs a lesson in customer service.

Local G. (Powered By Yelp)
1.0
31 Dec 2015

DONT WASTE YOUR TIME!  If you call first they tell you to check Twitter rather than answering your question directly. Then when you arrive they will take no responsibility for misprints on Twitter. Trying to be a vendor? Be prepared to sit in a waiting area for 1-2 hours. Have an appointment? They will say they dont keep records of appointments. This place is so slimy and snakey unless you simply want to buy weed for outrageously high prices there is no point in coming here.

Allison R. (Powered By Yelp)
3.0
05 Aug 2019

Harborside was such a great dispensary. I really used to enjoy the one on one consultations and friendly service. It was the first dispensary I ever had been to so I was shocked to see what it has turned into. The open floor plan makes everything feel much more aesthetically pleasing and inviting, it feels like in shopping in a high end retail location. The selection is very good, prices all over to accommodate any persons budget. My issue is that I am disabled and have very bad anxiety in large retail settings. Lines of people can instantly cause anxiety. Knowing today would be more challenging than some I came prepared. I was not prepared well enough. The line to get my 2 clones and check out was over 2HOURS long. I had to make arrangements to accommodate my lengthy stay in line. Other people in line were upset and restless. Many people tried to place an online order just to have it canceled moments later. I was so frustrated when I finally made it to my turn to get helped, the plants I was there for were sold out. I understand that it takes time to pick and choose plants. It seems that Harborside is now retail and not about the patients but  come on, there's got to be a better system. Maybe have more people helping the long lines? Maybe during peak times open up another cashier? I'm sure they have their reasons for the 2 man show at the clone table but for me I was near tears getting through it. Oh and I thought about in the future ordering online but some of their plants don't have roots poking through and even still what's to say it doesn't get canceled.

Akim Y. (Powered By Yelp)
5.0
05 Apr 2018

Probably the best place to buy some medicine. Very kind staff. They will help you with everything. At that place you can buy some chocolates, cookies and other things. So go ahead and visit that place youll be happy after that visit.

Candice Y. (Powered By Yelp)
2.0
10 Jan 2018

This is one of my least favorite dispensary although the inventory is decent. The checkout personnel is not very knowledgeable and the vibe is antiseptic. I definitely would not travel any distance to go there as their prices are unremarkable, however their deals can be good.

Frances C. (Powered By Yelp)
5.0
05 Nov 2018

This place is amazing and the staff are very welcoming.  Everyone is informed and if someone didn't know an answer they would find someone who knew. I've been going here for years and will continue to do so. Thank you!!

Heather H. (Powered By Yelp)
1.0
02 Dec 2018

Worst dispensary I've been to in the Bay Area. I've been a handful of times and consistently all of their employees are clearly stoned or not very intelligent. Either way, you can't get good information or service from people that can't think. Prices are ok but stock is low, service is awful and line is long. You can find better prices and MUCH better service elsewhere (try BPG). I wanted to like this place but definitely don't recommend.

Cristina G. (Powered By Yelp)
5.0
18 Feb 2018

Just the fact that I can order online and skip the long line is why I'm giving it 5 stars. I still had to wait , but not as long as the usual line. It's in a great location with a huge parking lot . It is bright inside and nicely decorated - and what's best is that their staff is knowledgeable. I've gone to so many places where folks just don't care to help you . This place was nice and friendly . I'll be going back

carrington p. (Powered By Yelp)
2.0
25 Apr 2018

Bad value products.  Significantly higher quality$25 1/8ths can be had at many other locations.  Additionally, they do not let you smell the product, a ridiculous policy that no other dispensary follows.  I'll gladly take my biz elsewhere.  They also charged me for an exit bag when I brought my own.  The no smelling policy is purely greed based as the opened display product has to be disposed of and not sold per state regs.  As I said other dispensaries let you properly inspect the buds.  My $25 bag smelled like trimmings, bad taste and harsh.

Sharon D. (Powered By Yelp)
5.0
15 Sep 2019

My first experience here was great. I did not know what to expect, I'm new to all of this. I went to see if I could find some kind of relief for pain in my knees. The staff was amazing, they took the time to explain any and all questions that I had. Made me feel very comfortable and suggested different things to try, even suggested that hat I keep a journal to track different product. I will be back and will spread the word to my friends.

Ebony M. (Powered By Yelp)
5.0
15 Aug 2017

Last Thursday I brought my Grandmother & Aunt to Harborside Dispensery!!! MIND BLOWNIt was a WONDERLAND for me.We had a good time!!! It was our first time!!! We where taken care of by the all the wonderful employees. It wasn't until we were checking out, unfortunately, each of us where charged $8 for what was supposed to be our free gift. Thank God, I still have my receipt!!!! For the next time I'm in the TOWN Oakland, I will be reimbursed. I even have the person's name who checked us all out. Overall, each one of us had a blast & I can't wait to go again next month!!!!!!

Juan C. (Powered By Yelp)
1.0
22 Mar 2019

I've been coming here for Awhile an loved it. I stopped going due to the lady that answers the phone when you call. She never has a clue on what you say an gives no energy to help an Just sounds lazy she shouldn't be there! They always have "sales" an never have anything when order is placed or go in person they have 1-2 things on sale an that's it ! My support here has stopped An will no longer continue coming here.

Nicholas P. (Powered By Yelp)
1.0
18 May 2018

Lmfao Harborside is a dispensary that built their name off of the back of the ill and when the state allowed recreational cannabis Harborside decided that they'd no longer see patients. It seems to me that Steve (the owner) is full of shit because these people were so worried about their patients and where they'd get they're medicine if they had to close their doors but it seems the thing they were truly worried about was the lose of money.

Truvy T. (Powered By Yelp)
4.0
21 Jul 2018

I like this place a lot but it's just super busy and expensive! I feel like the selection is always small and they run out super fast too. They are very helpful and definitely one of the quintessential dispensaries in the bay but it's just a tad bougie for me.

Merissa W. (Powered By Yelp)
1.0
06 May 2018

First time here what a horrible experience. First of all the front people are so inconsiderate. As I'm walking up to the front I felt like a pack of wolves were going to pounce me. Some big bald guy who was talking loudly about 'ass' all of sudden tried to be polite not knowing what i heard as I walked up. Then they asked me where'd I park after it took me like 20 minutes just to find a spot. I felt harassed. And of course when I go inside to get what I needed, they didn't have it even though it clearly showed on there web page it was in stock. Not sure who's rating this place high but definitely not coming back here.

Diego G. (Powered By Yelp)
2.0
02 Jan 2018

So far Harborside has been my least favorite dispensary. I couldn't get as much as a recommendation or help in navigating this place. The line was crazy long, which I've previously waited in and found the person at the registers much more helpful than anyone walking around with a pad. So this brings me back to what happened today. I came in to get some info on vape pens and my options in cartridges. I couldn't get anything from the person that I was talking to. She was rude, and almost bothered or angry to be helping me. Sorry to have wasted your time. Never again.

Charlton M. (Powered By Yelp)
5.0
09 Jun 2019

i like the environment and nice people, They have a lot of products to choose from

Mayana P. (Powered By Yelp)
4.0
04 Aug 2016

For the most part, everyone here is very friendly. Products are definitely better than average. I appreciate the offer of services that they do for patients. Minus a star because of not being able to register online to do an express order. I literally typed all of my information in THREE times, click on submit and nada. Zilch. Nothing. Pretty frustrating. Anyone else having this issue? Sigh. So, I went to their "chat" IMing and chatted with someone about this issue, waited 18 minutes hoping for a reply after their reply of, "give me one moment please.." so I logged off and just went straight there. I've also written to their website's webmaster, no reply (it's been 7 days). I recommend going here in person, expect being in and out within an hour if you use their regular line. It can get pretty busy but they're pretty good with their customer service.

Roberto S. (Powered By Yelp)
5.0
14 Apr 2018

I went on Jan 1 to participate in this historic moment. Staff was super nice, informative and the place was high end. It was a pleasure to go to harborside and will go again each time I visit the in laws ;)

Bianca K. (Powered By Yelp)
1.0
12 Apr 2017

I had a severe allergic reaction to some cartridges I purchased at Harborside. When I came in to exchange them I was treated with utter disrespect and a lack of concern despite the fact that I (the patient) had an adverse reaction to a medical product sold at Harborside. Despite the fact that I was told by the sales person told me they accept returns for any reason, when I attempted to exchange these cartridges that had caused my entire face and lip to swell, both the management and the sales staff couldn't care less and wouldn't honor the exchange. Very unethical, medically irresponsible and just bad business. Go to a dispensary that actually operates ethically and cares about their patients' well being rather than just turning a profit.

Omayra O. (Powered By Yelp)
5.0
28 Oct 2013

This place is incredibly professional and has been very helpful with managing my father's health care. We weren't sure exactly what he needed, my dad has a lot of ailments and is already on some prescription medicine, but the staff had a ton of information for us and gave us lots of options. The first time we went they wouldn't let me in because I wasn't his official care giver and I didn't have a "recommendation" of my own, but we went back to the prescribing doctor and fixed that. Even though it was a slight inconvenience, I like that they are strict with their rules. To me this means that they are strict about the percentages that they report for their medicine and are strict about the dosages they suggested to us for my dad. So I trust their advice even more.They have a huge selection of edibles, which is why I chose this place in the first place. My dad's not going to smoke anything, so being able to eat a cookie or take a tincture is better for him.The store was also very beautiful and calming inside. I didn't really expect that. I have been to dispensaries in San Diego that were small and dark, this place had a lot of natural light and potted plants (ganja and non-ganja) growing inside. The interior gave you a feeling of well being.I really liked that they also offered free services to their patients, like chiropractic adjustments and massages (among other things). This is value added that will help my dad feel better in his old age. I wish that all dispensaries were like this one.I met the owner the second time we went in too! It's a huge business, but also a local mom and pop operation.

Jaleel S. (Powered By Yelp)
2.0
28 Nov 2018

Let me say this....I actually use to think this place is convenient for a few reasons which is why I will give it a 2 star. Prices were always high but it was convenient. But today was just a day they truly showed their colors, well the security guy. Let me not put the whole business there for his mistake. But An Accident happened with me and another customer there with almost started a altercation. Me personally I think the way they handle it was in a racial way with security. "Always go to the black guy, he starts it"...Damn shame! Any who, the security guy decides he wants to say I'm banned from there and he has my name etc. all because I confronted him about how he handled the situation and when I approached him I was calm about it, just spoke my peace to him about the situation. If a place you sell Canabis suppose to be about peace, how come you get upset about someone speaking their peace? Maybe they should listen and learn. Customer is always right, right? Well that's what I learned. Everyone has their own opinion about things but me personally I don't really care about being "banned". It's a million spots in the bay area to go to, the company losses money hurts them more than it hurts me. But how they handled the situation was just wrong in my eyes to just get the "black guy". So oh well.....Farewell Harborside!

Dylan D. (Powered By Yelp)
5.0
31 Jan 2016

Came to harborside to pick up some clones! They have a great selection, Tuesday's and Thursday's are the big Dark Heart Nursery clone drop off days, be ready to get there super early to line up for the best cuts. Rest of the day's lines aren't bad. Alex D and Alex A helped me out, they were great, knowledgeable and efficient! Can't recommend this place enough!!

Kaityn M. (Powered By Yelp)
5.0
05 May 2018

I've had great experiences here.  People are friendly and there is so much to choose from.  The ambiance is really pleasant and I always get what I need.

Steve O. (Powered By Yelp)
5.0
09 May 2018

Oakland staple. Great selection. Staff rocks. Last time I went I pre-ordered but still waited in line 20 minutes so not sure they have that system worked out yet. I went once immediately after having my wisdom teeth teeth ripped out. So my gauze was filling up with blood and I started bleeding out my mouth while ordering. Instead of being disgusted, the woman at the counter said "Oh sweety your bleeding here's a tissue" and proceeded to help me out. Thanks, I needed that pickup! Be prepared to wait in a long line.

Janessa O. (Powered By Yelp)
5.0
02 Nov 2018

I've had a consistently positive experience at Harborside, especially because of their amazing offerings outside of marijuana.  I have been seeing one of their mental health therapists, Lainie Demetria, for about 4 months now, and she has been so helpful for me.  I consider myself lucky to have discovered this program offered at Harborside (which is the reason I came there in the first place) because I wouldn't otherwise be able to afford therapy. And everyone else who works there has also always been friendly, helpful and courteous.

Cassandra G. (Powered By Yelp)
3.0
20 Apr 2016

this place is overwhelming crowded I know it's 420 but damn... and typical no specials on top shelf for the occasionwish there were two lines one for specials, the other non-special ordersthe cashier was awesome, which helped with my 420 disappointment

Eric T. (Powered By Yelp)
5.0
17 Jun 2019

I still give it five stars been going there since the beginning everything is great but waiting in line is a real drag my last visit I just went in for a battery took me a half hour I still love the place.  Eric

Geraldine H. (Powered By Yelp)
5.0
27 Apr 2017

I'm writing this for my husband who has been here many times, but he had me post this review because he was so pleased with the service he received from a young, tall, African American lady named "Gaia."Initially he did not want to be helped by her because he thought a young woman would not understand the needs of a senior citizen. Unfortunately he got her, but he was proven wrong indeed. She answered all his questions, suggested products, and was very patient and kind with him. He was truly impressed and blown away by her knowledge and professional manner. He offered her a tip, but she refused, profusely. He even offered to give it via her manager, and he, too, refused. He wanted me to say that many times we don't expect exceptional service or even good service and of course we remember the bad experiences, but Gaiawas the exception to the rule. She was fantastic. He spent $300, so he thought of he gave her $25 it was no big deal, but no, she refused and was just happy to help.Thanks so much, Harborside for a great staff.We hope to see you again, Gaia. Thanks again for your personalized service.

Mardy E. (Powered By Yelp)
5.0
12 Feb 2017

#1 Cannabis spot in all of California. Tons of strains, lots of goodies, great prices, great customer service, and professional business etiquette and environment.

Alan L. (Powered By Yelp)
5.0
10 Aug 2015

There's lots of dispensaries in Oakland, so it's a blessing for a medicinal patient. I frequent a few spots in the Town, but Harborside is the real deal- a true health and wellness center. They have a holistic approach to stay balanced- counseling, yoga, acupuncture, etc. But I'm more familiar with their abundant strains of flowers & concentrates!Shout out to Alex A.! She took her time in comparing strains for me. She answered my questions about dosages and random stuff. Alex was kind and happy to help me choose the right meds. I will wait in line again just to see her smile!!!Place is clean, safe, and efficient. I'll be back bruh.

Peggy K. (Powered By Yelp)
5.0
01 Apr 2018

My favorite dispensary. It's like the Whole Foods of dispensaries. A marijuana superstore. Helpful staff. Nice guarded parking lot. Good products.

Adele B. (Powered By Yelp)
5.0
07 Jan 2019

Josh really treated me right when I was ordering cancer drugs for my sister. Thanks for your compassion and understanding.

David L. (Powered By Yelp)
5.0
26 Dec 2017

I've been to Harborside 2 times now, I've been to the majority of storefront dispensaries in San Francisco and many in Oakland. Some places I've been stand in a league of their own for their reasons, Harborside is one of those places. The menu is absolutely top notch up and down the board, now, mind you, I was shopping for concentrates both times, but check this out, they line up smell test jars next to where you wait in line, so I mean, cmon, smell these flowers while you wait, What can get better? The friendly employees and customers, that's what, the person ahead of me in line and I (both times) were each whiffing flowers and started chatting about them, great vibes. The first time, I can't recall my budtenders name, but he was absolutely splendind, a kind, peaceful soul. I knew what I came for, he dug it, we talked, he was genuine, it was a short interaction, but it was one of those where you just leave feeling really happy and appreciative that you met that person. Same thing the second time, new soul, same vibe, this time, we talked a lot, it was fantastic, again, a pleasure to have met that person. The people that check your doctors recommendation and ID outside and the people that hold the door for you and help guide you into the Harborside world are absolutely stellar, again, very kind, peaceful souls, same with the folks at the front desk. This place is in a league of its own for that reason, the meticulously curated menu and its historical significance in the fight for the freedoms we all enjoy today. Harborside is beautiful.UPDATE: 4 months in and I agree with all my previous assessments, except I can say the people that ring your purchases up are top notch here, there's an air of positivity and joy, 4 months later and still loving Harborside.

.Avey C. (Powered By Yelp)
1.0
04 Apr 2017

I have recently begun to explore the exciting world of medical marijuana.Between my one neighbor's fake orgasms, and the boy next door who has a penchant for 2 am Dance Revolution, I have been searching for a solution to my mysterious insomnia.I brought a friend's son, who I strongly encourage to develop a more responsible approach to marijuana use. His Cheech & Chong ways have often resulted in questionable speech patterns, leading me to suggest he avoid street pot.We are immediately approached by two men dressed as Pablo Escobar's body guards. One aggressively asked if I had children in the car. Immediately, I begun to feel like a bad parent, leaving my 15-yr-old alone with his brand new Galaxy & unlimited data plan to fend for himself in a parking lot alone with these two goons. Still I wonder why he was mistaken for a small child when he wears a size 13 shoe.Mall cop accusingly informs me that it is against someone's rules to leave a child under the age of 12 alone. I thanked him for the information.We were directed up a set of stairs while they loudly announce  "We have new people!" I was not sure if I should wave to the crowd who turned to look or hang my head in shame. After the METAL DETECTOR we were escorted into an office & briefed on the Rules. I was excited to be allowed the app Leafly so as to check for the negative side effects "Paranoia" & "Acting Like a Damned Fool" for my friend's son.Once in line, behind us was a case of pot we turned to examine. I felt a stare & turned back to find a checker-shirt wearing Hipster glaring at us in disgust. There was no one behind us in line but it was clear that I had broken some type of pot-store-line etiquette. He whispered something to his coworker, rolled his eyes and sarcastically yelled, "Next customer in line please!" loudly, his hand dramatically at his mouth. We were only feet away so this was obviously to draw attention our failure to adhere to Pot-Nazi-line-protocol. We approached and Pot Nazi immediately began to correct my marijuana verbiage with clear disdain: "You mean flower?" I humbly corrected myself and slowly began to shrink under the greatness of this Cannabis Whisperer. I AM NOT WORTHY!I asked about Ingrid, the strain recommended for sleep, but became so nervous that I could not for the life of me remember the name! Panicked, I texted my friend. "Hurry!" as Pot Nazi tapped impatiently, huffing as I struggled. He pointed to a list but mine was not on it. He says it is likely sold out. I say "that sucks". This, too, was wrong."That does not suck," he corrected. I was confused & waited to be enlightened. He went on a bizarre and seemingly-unrelated rant about this multi-billion dollar business & how wonderful it is. His hard-on about the money was perplexing, as I could not imagine he is profiting much more than minimum wage in this industry even as a heterosexual white male (the former being suspect). I dialed my friend's number to ask for the name of what I was looking for. It was a Rookie mistake for which I would pay dearly. The Nazi all but screamed "No pot for you!" in response to this transgression. I immediately dropped my phone in compliance, making the hands-up-don't-shoot signal. He then went on to tell me that there is no calling, recording, etc. I said "I'm sorry I was calling to ask my friend the name-" "You can take the phone outside, you can leave, you can go to your car but you cannot call here", he interrupted, repeating the rules and scolding me like the dirty bad girl that I am. I held up my phone, to indicate the obvious: my phone was hung up.It was then that I decided not to inquire about my CBD, instead quickly completing the purchase of the "flower" for my companion.The boy asked a question and the Nazi began to speak to him like he was absolutely stupid, unaware that he is not stupid but DEAF (literally; my  friend's deaf son). The boy, who takes pot like Snoop Dog, asked Grand Master Pot if they sell Swishers. GMP responded by condescendingly stating that they do not because tobacco causes cancer. That's when I finally had enough of this arrogant yuppy and lost it, saying, "Listen Reefer Sensei. Nobody ASKED you if tobacco causes cancer! Just answer the question do you sell it- yes or no. Yes... or Nooooo" maestro-type gesture at the end. I walked away, leaving the boy to fend for himself against this pretentious monster. While waiting, I approached the manager, another version of Ganja Guru. All was completely lost in translation. With a blank stare, he says, "I'm sorry you were unhappy with your experience. Why not try our delivery service instead?"I had no words. I just headed for the door.To conclude my visit, one of Pablo's Henchmen corrected us outside the door when I attempted to descend the stairs to the right, in the direction of my car and the way I had come in."The exit is to the left. Descend the stairs on the left side" he instructed.I conceded:"Yes, Sir. STEP TO THE LEFT!'

Chase N. (Powered By Yelp)
2.0
24 Dec 2018

You'd think with the surplus of customers and nature of the business  that this establishment could afford to staff all the registers when an average check out line exceeds standing for 30-60 minutes or more. There is no sense of urgency to help the customers here. The product is reliable and high quality and that's the only thing redeeming about this place.

Andrew I. (Powered By Yelp)
2.0
18 May 2017

Great selection, but pretty much all places have a good selection. It's the highest prices I've seen and it seems you have to wait in a 30 min line always. I just went inside today and it was so crowded they had to have people directing you to the line. Seems this place has become more of an amusement park than an actual dispensary. So many better choices in Oakland that seem less robotic.

George P. (Powered By Yelp)
1.0
04 Jun 2018

What a horrible place. I went today to shop there.  I was dusk and raining steadily. I could not see the entrance or exist arrows in the rain and I mistakenly went in the EXIT. There were no cars exiting and no harm was done.  When I parked, a black security guard walked over to my vehicle and began shouting and demeaning me about entering the exit. I explained that is because of the poor visibility that I made a driving mistake.  He continued to disrespect me. I am disabled and have a heart condition.  The stress to my heath this security guard unnecessarily caused me was significant. This horrible black security guard just kept on after I exited my vehicle was and proceeding toward the entrance.  All of the other security guards, in lock step, told me I could not enter the building because they did not like me.I have been a customer of this business for months and asked to speak to a manager to address the hateful and malicious behavior of the security guards.  A sales clerk came out and did nothing. In fact, she supported the ill mannered, ghetto-behavior of all the security guards.In my opinion, Harborside employees are nothing more than "marijuana Nazis" that think their heavy-handed bullying of disabled persons who have a different political point-of-view is totally OK.  It is further my opinion that Harborside is employing security guards with a "gangster" mentality. Harborside prices are not competitive. It is my opinion that this business should be investigated by the State of California.

Kailee L. (Powered By Yelp)
4.0
04 Aug 2016

Definitely an Oakland legend regarding clubs lol. If you haven't gone, you should at least once. By far the biggest Club I've ever been in, wide selection with different sections and even an area where you can volunteer hours in exchange for meds (equal to minimum wage)- craziest thing I've ever seen in a club, but super cool especially for those on a fixed income.

Frank S. (Powered By Yelp)
1.0
02 Nov 2018

Went here for the first time today.  I did not expect the hr. long line (I did not had time to wait then).  I asked one of the staff if this was typical and received the most condescending reply ever from a customer service person, along with a smile indicating I must be an idiot.  Good luck as my business goes elsewhere.

Jared W. (Powered By Yelp)
5.0
15 Feb 2019

I've only gone there a few times and my first couple experiences weren't the best. There were a couple errors that were made on their side that had me a bit upset to say the least. Fortunately my next visit I had the pleasure of being helped by Harborsides GM John Henry, who I had explained my previous experiences with and who quickly helped me with my order that day and also gave me a great discount. He also went way beyond what was needed and kept in contact with me over the next couple weeks. Keeping me up to date with trying to personally complete my original order. When it was finally finished John had done more than enough to make up for the bad first impression of Harborside. I'll definitely be returning here and a huge thanks to John Henry for the excellent service as well as the rest of Harborsides staff.

Nedra P. (Powered By Yelp)
5.0
03 Feb 2016

Very nice dispensary.  Clean. One of the nicest I've been to.This is my first time here, the person in the front takes your paperwork and advises you to come inside. There was a woman who greeted us at the door, took our paperwork to process us into the system, then takes you on a tour of the facility. They offer classes and massage and other types of holistic therapy. They have an area for Web orders. I waited in line and placed my order. First time visitors get a free preroll or edible. They also have an express line for those who just wanna get what than bounce. Staff is very knowledgeable and friendly. They take their time to explain things to you. I didn't feel rushed. Overall 5 star treatment for my first visit. I shall be back.

Cheri C. (Powered By Yelp)
5.0
09 Feb 2017

Regarding Harborside's Delivery Service, I couldn't be more pleased.  The representative arrived at the scheduled time, had the products I ordered and a smile on his face!  It was a pleasure having delivery especially as I know what i want.  The only downside is spending a minimum of $50 to receive delivery,not including taxes.  I will continue to use delivery service on a frequent basis in the future!

Jazmin K. (Powered By Yelp)
1.0
23 Oct 2016

Haborside Collective is COMPLETE SHIT! My boyfriend and I have been members for a few months and had no problems going into the store, however when he called to make a delivery around 5pm they NEVER CALLED when he called back they were very rude. After asking to speak to a manager he asked what could be done since they were no longer doing deliveries, they simply said we could have it delivered tomorrow. We are both going to be out of the house and can not even get it tomorrow, the manager offered no compensation and they were very unprofessional. Considering they claim to be such a professional business I find this completely unacceptable and we will both never shop there again.

Carrie L. (Powered By Yelp)
5.0
30 Oct 2017

Best club best service I took my mom here and she was rather impressed with how safe and clean everything was. She is new to the or CBC and I'm glad this place made her feel comfortable.

X. O. (Powered By Yelp)
1.0
25 Feb 2015

I really wanted to give Harborside a good review and have a good experience here. But I've been let down twice in a row.Upon my first visit I was given a tour and told I could get an appointment to see a chiropractor. I went to the front desk to schedule an appointment for a treatment and the associate says they have an appointment for the weekend. I was delighted and planned my weekend around it.The weekend comes, and I check in for the appointment. I'm checked in, told to go sit down on a bench and ring 15 mins before my appointment to let the chiropractor know I'm here. Around the time of my appointment, the dr comes out and tells me she doesn't have me on her schedule. She goes to the front desk and they tell me my appointment is for NEXT MONTH. they hand me a card that says 2/24 @ 5:40. Well today's the day and guess what? I show up, and I'm not even on the calendar. To add insult to injury, chiropractor is only in on Saturday. Why did my appointment card say 2/24? And why did more than three people handle my appointment and not catch this? You guys are sitting in front of the computer... Isn't it your job to make sure people are taken care of?I'm sad I showed up twice and was denied treatment based on employee error! I did receive an apology but I'm honestly really put off by this. I've been so patient and understanding and totally looking forward to seeing your chiropractor but who wants to go through this trouble and commute for mistakes like this? I was offered another appointment and declined. At this point, I will not be referring anyone to Harborside. I don't think they're dependable or accountable for their patients.

Stephen L. (Powered By Yelp)
5.0
10 Jul 2017

Regarding Harborside's Delivery Service, I couldn't be more pleased.  ALEX was awesome and arrived at the scheduled time, had the products I ordered and a smile on his face!  It was a pleasure having delivery especially as I know what i want.  He was very accommodating and very awesome. I will continue to use delivery service on a frequent basis in the future!

Tiger W. (Powered By Yelp)
5.0
09 Aug 2015

I came here early last Tuesday morning.  There was a line before they even opened.  Not a problem, a lot of employees helping out. I got the pleasure of Robert helping me out that morning. Even tho a lot was sold out, Robert went in the back to retrieve what I needed! Made the trip worth it! Before I left Harborside, I worked with Cleve on some other products. Very knowledgeable and took the time to apply all my Veteran discounts. Thank you Harborside!

Jamaica H. (Powered By Yelp)
3.0
28 Apr 2019

I recently started going to this dispensary they got some good flowers. A little on the expensive side with the tax. First time buying a clone there didn't have what I was looking for(Cookies). Andrew one of the employees in the clone section no help at all. Didn't know nothing about what he was selling. No information about NADA. Horrible customer service. Either he just didn't want to be there or he didn't want to help me . Will not be coming back .

Jay N. (Powered By Yelp)
5.0
15 Sep 2017

The biggest and best in CA. Most dedicated to medical. Try the 2.5s. The 3:1 drops are also fine.

StarryEyez M. (Powered By Yelp)
5.0
05 Aug 2019

UPDATE: manager Annah was kind enough to work with me and offer the discount I was hoping for the first time, very responsive and nice! Thanks Annah! Use to be a fan of Harborside .... no longer . Insane price increase plus lines that were waaaaaay too long. I was there for over an hour just to find out that I was told the wrong discount, so it ended up being full price . Also 10$ of tax on a 25$ eighth? That's insane ! No other dispensary I know of in Oakland does this ! I even looked at other menus of other places in line, because it took so long...  and they were cheaper ! I figured why not stay in here it will probably only be 5$ ish in tax like usual but nope! 10 freakin dollars of tax .... should have just left and gone to my usual favorites. Not worth the wait.... or the price . If I could give zero stars I would . The only thing that was good was their bud tenders. They don't even let you smell the weed. So I hope I like it otherwise I just wasted money on something to help with my anxiety Super dispointed and pretty upset. I have a chronic disability so I almost left Sheerly based on the length of the line.... so sad. Will not come back

Theresa A. (Powered By Yelp)
5.0
03 Apr 2015

I love coming here. While quite new to having a card and the need to frequent such an establishment,  I chose Harborside as my first stop. I was immediately impressed with the professional environment of the location,  the friendly and helpful staff as well as the wide variety of products available.  A variety of methods to obtain your order. The service counters are well placed and staffed by extremely knowledgeable people.  I appreciate their patience as i ask about a million questions (so it seems) trying to find the right products for my needs. Diverse clientele base and haven't seen any scary type personalities during my visits. I was impressed with the extended healing options also available.  I have been looking for yoga classes and was happy to see not only yoga but meditation, massage therapy.

UrDoinGood L. (Powered By Yelp)
2.0
01 Jun 2015

the "express" line took 20 minutes for four patients in front of me... A 15$ gram is 18$ out the door.... 50$ 1/8sI'm used to paying 10G and 35$ 1/8... Probably won't be coming here again. I could've gotten a better deal on center street...

Esmeralda B. (Powered By Yelp)
5.0
29 Nov 2018

I love coming here! When I order online to pickup it's really fast and easy!! The store is really clean and the staff are really friendly and helpful when you have a question about anything! I really recommend coming here!

Maya B. (Powered By Yelp)
4.0
01 Nov 2015

I love coming here! Cleanest flowers in oakland. I love the point system they have in place, takes $15 off every 300 points you accumalate.With that being said im a regular patient, come here every week. Most people there know my face. I was here yesterday, and I see that they are hiring a lot of new people. But the customer service of a man named Tom that works as a budtender was by far the worst customer service I have ever encountered in my life. He was blatantly rude, had a very bad attitude and was extremely pushy.  Like I said, I am a regular patient here, everyweek. I was treated as if I didnt belong there by this associate. His condescending attitude towards me, slightly ruined my experience. But luckily the sun grown cookies is so fire it made up for the horrible customer experience.Ps: I went there before and returned a sungrown oz because it wasnt properly flushed.and a great associate there processed the return and exchange no problem. This place is still the best-despite Tom and his horrible customer service.

Nurarihyon H. (Powered By Yelp)
5.0
26 Dec 2017

I really enjoy this place, very respectful and well trained employees, with awesome recommendations! It's super rare to find that kind of combination but this place makes it possible. Unfortunately my card expired and I'm a little too lazy to renew it , so I will for sure come back Jan1st 2018!!

Parastoo M. (Powered By Yelp)
1.0
16 Jun 2018

The security guy at the door is very very very rude and aggressive!!! I had a better experience once I went inside but that security guy makes me not wanna go there ever again! I'm sure you can enforce the rules an regulation about parking spots and entrance location without being an A**hole tough guy!

Braedon G. (Powered By Yelp)
1.0
04 Dec 2018

Do not support these guys Steve Deangelo is a liar and as crooked as they come.  This is Big Business they support big canna and have a an agenda to wipe out mom and pop growers.  Do not support these guys they are the worst.  Please read the east bay express growing pains article it exposes them for who they really are.

Ami G. (Powered By Yelp)
5.0
22 Oct 2014

Where do I begin. Professional courteous and a very well mannered team members. I will only buy my medicine, clones and seeds from this very well organised dispensary. The Bud Tenders are well educated and supremely helpful. I am greeted in a proper manner and have walked out  of here  each time feeling inspired and happy. If i have to name names I must-- Joel from the clone and seed department is FAB!! He is beyond thoughtful and is super generous with his knowledge. Consulting flowers with him was an absolute delight. He is worldly and knows people. Essential in any organisation which intends to excel. THANK YOU JOEL for everything!!! Great energy friendly Bud Tenders and beyond professional.  Harborside ROCKS.

Annetta S. (Powered By Yelp)
5.0
11 Jun 2017

Amazing place to go. Make an hour drive just to go to this one and it's worth it! Alex was very helpful, knowledgeable and overall amazing!!

Marc R. (Powered By Yelp)
1.0
29 Mar 2018

Prior to the legalization of recreational marijuana, I had been a long-time medical marijuana member of Harborside. After legalization, I attempted to place an order online, only to find that I could no longer log in to my account. Nor could I set up a new account since I do not have a cell phone.So I used my land line to call Harborside.This was on a Sunday, and I was told my order would be delivered on Monday. My order consisted of 3 vape cartridges and a battery. The Harborside "special" allowed me to order two one-gram cartridges and to receive a third one-gram cartridge for $1. One of the cartridges I wanted was, I was told, out of stock, so I settled for a different one-gram cartridge.When the order arrived, there was no battery, and my "special" cartridge was only 0.5 gram. The delivery guy said he'd take care of it and that the rest of my order would arrive later in the day. OK - a little annoying but no big deal. After the first delivery and before the second make-up delivery, I called Harborside and found that the cartridge I had been told (on Sunday) was out of stock was now available. Cool! Since I was going to have to return the 0.5 gram cartridge anyway, why not exchange it for the gram cartridge that I really wanted and which was now in stock.NO! I had already placed my order (settling for a second-best cartridge), and that could not be changed. Moreover, they could not take back a cartridge that had already been delivered, even though it was unopened. So, the make-up order arrived. It contained the battery and a one-gram cartridge to replace the 0.5 gram cartridge. And yes, despite what I was told about non-returnability, they did indeed accept back the 0.5 gram cartridge.Bottom line: This is atrocious customer service. Even assuming that the cartridge I wanted was in fact out of stock on Sunday and back in stock on Monday, there is no question that the first delivery was lacking and had to be corrected. Since this was clearly Harborside's mistake, I can find no reason for their refusing to exchange the 0.5 gram cartridge for the one gram cartridge that I really wanted, especially since return turned out to be a non-problem.

Pam R. (Powered By Yelp)
5.0
30 Mar 2018

I've been a long-time client at Harborside Oakland. I know there are other high-quality cannabis facilities but I continue to go to Harborside because of its abundant selection, professional staff, beautiful airy facility and no-nonsense security. Since 2018 it's been a lot more crowded and a longer wait, and that was expected, but I'm always treated with respect and professionalism and the staff is knowledgeable about the product. If you take advantage of ordering ahead online or by phone, you can save some time.Another great perk is the free home delivery. The drivers are just as professional as the facility staff, and barring horrible traffic, they will always arrive within the time frame you both agree on. And it's a surprisingly large area that they will service. Shout out to Alex, my last delivery guy, who strikes the right balance between professional and friendly, great guy! The other delivery guys are great too.Harborside has gotten more pricey, but we all knew that CA was going to get their cut, so I get it. And there are definitely some growing pains since the days when it was exclusively medical, but it's only been a few months since legalization and everyone is still trying to figure how this all works with a lot more government regulation. But with the delivery options, great staff, and excellent selection of top quality flowers, plants, vapes and edibles, it's still a great value. I highly recommend it!

Marian S. (Powered By Yelp)
5.0
17 Aug 2017

Quick and easy delivery. Harborside has a huge selection, and excellant customer service. I just wish they would hurry up and open in San Leandro.

Michael S. (Powered By Yelp)
5.0
12 Feb 2017

The staff is so helpful and courteous. I love this place. Grace particularly makes the visit a real pleasure.  She doesn't rush me and helps me understand what I am buying and the effects of each item.

John And K. (Powered By Yelp)
4.0
26 Dec 2014

Review UPDATE:Harborside management has called me. They addressed my concerns and the issue has been resolved. I am glad this has been taken care of and I am looking forward to doing business with Harborside. Thanks again.

Anonymous D. (Powered By Yelp)
5.0
09 Oct 2014

I have wanted to come here for years. It did not disappoint, in fact, they are the bar for every collective/dispensary IMHO.I parked near the entrance and the security guard asked me if it was my first time to inform me it's about a 20-30 min wait for new members, which was very thoughtful because my lady was in the car and I let her know that it may be a while. She's very understanding and patient, but that was A+ thoughtfulness on his part. The young lady that greeted me, took my rec/ID and then gave me a tour while someone else processed my rec; she was so genuine and happy, and explained everything succinctly. Great system, they didn't waste a second of my time. Signed one form and I was a member in under 5 minutes. Next I waited in line for a consultation, they have an express and a regular line, as well as an online orders area, and a clone section. They've expertly laid out the space, it just feels right. John, a biochemistry student when not budtending, was extremely helpful. I asked about their top shelf sativas and indicas, their edibles, and their cannabis oil. He pointed me in the right direction. I appreciated that they had so much variety at various price points ($35-$60 per 1/8), but I opted for their top shelf since I'm not in the area often. I purchased an eighth of their Red Congolese, a Sativa that looked and smelled wonderful. It's the most clear head high I've ever experienced, it's like a dose of + energy and good vibes, a more enlightened Red Bull. I really wish I spent more time there, but I know I'll go back next time I'm in the Bay Area.The space and the customer service was top notch. Everything was well labeled and the space was well lit. I liked that their employees gave me a lot of eye contact and spoke highly of their coworkers. John really allowed me to take my time and answered all of my questions. I think that's their MO, providing a real consultation, along with high quality tested medicine, a friendly staff, and a comfortable space. I love Harborside, hope y'all come to SoCal one day!

John L. (Powered By Yelp)
2.0
27 Jun 2017

The crew here is friendly and talkative, but I'm not a people's person so I dont need friendly nor talkativeness, I need quickness, which they unfortunately lack

Nick G. (Powered By Yelp)
5.0
25 Sep 2015

Alexandra has been an incredible help and very great customer service! Very knowledgeable about the product and patient with our decision. Definitely going to look for her next time!

Janny N. (Powered By Yelp)
5.0
12 Jan 2017

Love everything about this Amazing place!! Pickup experience is always awesome as is delivery! Thank you to all your awesome employees!

Holli G. (Powered By Yelp)
4.0
18 Aug 2014

Cons: ExpensiveYep, one and just one minus- and that is for the sheer expense of the product. I have been going to HHC for the past year and I must say, it is hands down the BEST wellness center in the area. They have a schedule of classes they offer from Yoga to plant growing. How cool is that? The bud-tenders are all very personable. Security has always been respectful. I really like that they have a few different purchase lines. 1. is the regular line to purchase, 2. is the express line- offereing a smaller selection of top-shelf items and concentrates, 3. finally the third line is for purchasing plants. This really cuts down on wait times! No complaints on the merch. If it's labeled "Top Shelf"- you can be assured it is just that!

Kate W. (Powered By Yelp)
5.0
07 Nov 2018

Best selection, the staff is so welcoming and friendly, interior design is modern and clean, always customer parking, and I always leave in a great mood! Five stars!

Rosanne M. (Powered By Yelp)
5.0
28 May 2018

I've been coming here since January 2018. The staff is very knowledgable, friendly, and helpful, including the staff outside checking folks' ids, etc. I recently had a wonderful experience with Luis. He was extremely knowledgable about CBDs and THCs. He was also super friendly and made us feel very welcome. Thank you, Harborside!

Tanya H. (Powered By Yelp)
1.0
19 May 2014

Not my favorite experience did not like the containers the clear concentrates come in . Super small and hard to get you product out of . Horrible containers honestly don't think I'll be buying there because of the containers.   The employees were great  I'm sure the product is even good but not worth dealing with the little jars ugggggggggggg

Mel B. (Powered By Yelp)
5.0
26 Jul 2017

Their online order and pick up option is great if you know what you want. There's usually no wait at the pick up.

Julia .. (Powered By Yelp)
3.0
08 Feb 2016

Spent $200 at this club today but left feeling dissatisfied with the customer service. Elderly woman with bangs at the wax counter was very rude and made me feel stupid when I asked questions about the products. A club this nice should have people working there who greet you with a smile and are happy to assist you.

Brandy S. (Powered By Yelp)
5.0
22 May 2017

Harborside Harborside delivery is the best they let you know when you're coming how long will be exactly and when it's tough to get over the Oakland it makes it nice if they bring it to your house thank you Harborside

TR P. (Powered By Yelp)
5.0
06 Nov 2014

This place is the only place I will buy medicine from.  It's the best of the best.  I totally trust them, and I love that they test all of their medicine for pesticides and mold. I have health issues and the last thing I need is to be ingesting toxic substances with my medicine.  I love that they only purchase and sell the highest quality medicine.  I also love that they have clean green/certified organic options as well. I always purchase those first if they have them as I know they have been grown in the cleanest way possible. The staff here is wonderful too.  I was new to Cannabis and the staff has been really helpful in helping me to determine the right medicine for my symptoms, which has been life changing for me. They also helped to educate me on CBD which has been really good for me as well. I also love how the owner Steve has been such a crusader in this movement, you can just feel their passion for what they do there and I really resonate with that.  Also, it is always just such a pleasant experience whenever I go there, the space is beautifully designed, upscale, and super clean and well organized and everyone there is very positive. The delivery option is really wonderful too, I shop at the store as well as have medicine delivery to Marin county.  There is nothing like this in Marin.   I am very grateful for Harborside, they have made such a positive difference in my life!

Debbie H. (Powered By Yelp)
5.0
16 Aug 2014

Today was my first time. I love this place. Especially Joe he was amazing.  He took the time I needed to explain to me about all the things they have to offer for my health problems. Things I have never heard of. I live in fremont and usually go to San Jose but after spending the time with Joe this is the only place im going to.

Elizabeth H. (Powered By Yelp)
5.0
18 Oct 2014

Joe kicks ass! Just got my card tonight in Oakland and came here because they have a good reputation.I'm so happy that he was the one to help me. He was very friendly, and knowledgeable with what strains were best suited for my condition. I learned a lot from him in the time we were taking.Even though this location isn't close to home I would gladly make the drive just to come back because of him!!

Tony E. (Powered By Yelp)
5.0
24 Nov 2017

Unbelievably convent and good. I order o line and pickup in store. The staff is friendly and knows hella about the product and what would work best. I am always happy when I get to go. Thank you Harbourside Team

Roosevelt H. (Powered By Yelp)
1.0
28 Jan 2018

I just had a horrible experience after having years of good service at Harborside. I attended a concert in Oakland last night and lost my vape pen during the concert. I was not worried as I wanted to visit the Oakland Harborside location anyway.While at Harborside Oakland I bought 2 batteries (Absolute & Gold Drop) and 2 cartridges (both 1 gram Gold Drop). I opened both batteries and attached an old cartridge to the Absolute Abstracts battery 1 of the new Gold Drop 1 gram cartridges to the Gold Drop cartridges.The  Gold Drop battery & cartridges worked greatThe Absolute Abstracts battery however was a little tight and upon removing the cartridge, the cartridge actually came apart. When I went to retrieve the other Gold drop Cartridge from it's container, there was only a 1/5 gram container inside. This battery cannot be used. Since I was back in San Jose at this time I went to the San Jose Harborside location with receipt in hand but was not able to get Harborside to rectify this situation. I was told by the San Jose Harborside Bud Tender and Manager that I would have go to back to Harborside Oakland with the receipt (that I did show them) but that they probably would not "exchange" it because it is not defective...even though it was the wrong cartridge in the container. About the tight Absolute Abstracts battery, the manager said it did seem a little tight and I should be careful with the cartridges. This cartridge cannot be used.Horrible Customer Service and this dispensary has lost this what used to be regular customer.DO NOT SHOP HARBORSIDE...San Jose or Oakland. Their Customer Service is lousy

Daniel V. (Powered By Yelp)
5.0
29 Sep 2019

I've been to several dispensaries in the Bay Area, and Harborside has got to be one of my favorite ones!! Glad I did a Yelp search to see what options I had in Oakland. What makes this one stand out is the layout. Usually, dispensaries have you get in line and order everything through the bud tender as if you're at a bar about to order a drink. Instead, everything is kept out in the open on different display tables for you to leisurely walk around  and see the inventory, like any regular retail space. I love that I'm able to grab what I need at my own pace like I'm at the grocery store and read the labels without having to worry about a line behind me. Going to other dispensaries you almost have to prepare beforehand if you want to try something new. Also, their customer service is phenomenal, and that's saying a lot since I've come to expect amazing customer service from dispensaries. Even security greets you with a smile and makes you feel very welcome. It would be nice if they kept more staff on the floor (usually the man power goes behind the counter to keep the checkout line moving quick) since most customers get into detailed conversations with them (myself included!) and sometimes you might have to wait 5-10 min until they free up. They have an extensive variety of CBD products which I appreciate. Plenty of parking, super close to downtown Oakland, and lovely customer service staff. Overall, highly recommend.

ashley n. (Powered By Yelp)
5.0
28 Apr 2014

This is for onsite and delivery..ONSITE: One of the BEST if not THE BEST dispensaries in the east bay; and Northern Cali. Has a patient resource center for those of us that want to be an active part of medical marijuana change and education. Large, open space. Offer pick up, delivery and in store! Three different sections! Growning, pick-up and counter service. Very good money spend here! Excellent products! When you use need good meds and you use it as actually medication versus rec you know that you can't have moldy, metally, beasters; you need quality. Well this is the place! After living in SF for nearly 8 years, harborside is the ONLY place I have found in the easy bay that will and continue to receive my business. HARBORSIDE HEALTH CENTER IS THE PLACE!

David M. (Powered By Yelp)
1.0
06 Jul 2018

Let's talk fronts door staff.  RUDE!!!  I entered Harborside with out any issues.  I went to the counter and ordered my product.  Clerk asked me if I had a White Carry Bag.  I did but it was in the car - so it was suggested that I go to the car and retrieve the bag while she got my products ordered.  I left the building and went down the wrong stairs and the Security Guards went off on me!  I went back in and complained to the clerk.  She apologized for the situation.  I was shaken up by the aggression from the Security Guards. I asked her to tell her Manager of the assault of the Security Guards.  Got my products and left.  I made sure I went down the correct stairs this time......ONLY TO HAVE ANOTHER Security Guard come after me and lecture me on rules of Harborside.  RUDE!!!  You have to be kidding me!  Is this how Harborside wants to increase business?  IT IS ONE OF THE WORST CUSTOMER SERVICE incidents that I have ever encountered.  I got to my car shaking with rage.  Shame on you Harborside.  Shame on you.

Pamela L. (Powered By Yelp)
5.0
14 Apr 2017

I have been to many medical Marijuana Clubs and this is the best by far! their selection is always huge and the knowledge of the servers is also impressive! Wait time is minimal, parking is easy and the atmosphere is light and very professional! You get a wonderful gift as a new client which is just icing on the cake!

Jessie B. (Powered By Yelp)
5.0
14 Jun 2014

This is quite possibly one of the best dispensaries. I frequent HHC quite often, 5x a week. I rarely stray from my comfort Zone- products are great, tested, clean. The choice is abundant; but what gets me coming back is the relationships everyone has created with you. They are your friend, and want to help. They remember your name, talk about your day. Sometimes that's all people need- a smile or a simple "how is your day?". This place is the perfect example of how dispensaries should perform. They are professional, educated, and compassionate.

Nim D. (Powered By Yelp)
5.0
14 Jun 2017

I love this facility and the folks who work here.  I truly come for medial purposes and get so educated every time I come to this wonderful place.  I like to get there early and especially love the GREAT DEALS they have around the holidays.  I tell all I know about this place and especially those who need good medical medicines.  Thank you Steve, for having such an awesome place!!!

Iosefo O. (Powered By Yelp)
5.0
24 Jul 2017

Thank you for making my experience exceptionally smooth to obtain a recommendation.The online form was very easy to use. Total of ten minutes and printed my recommendation.

Shoshi S. (Powered By Yelp)
1.0
28 Mar 2014

On my first visit hit high prices, heavy security, rude staff. Not coming back. Visited on a slow afternoon when there were twice as many staff as customers.Had read about the place and looked forward to visiting a pioneering, activist establishment. Left 30 minutes later without buying anything.  The place is a downer, with a strange, wary vibe, aloof personnel, and an odd focus on making sure we all follow the rules.  This is not conducive to medication, holistic healing, or recreation. They seem to have regimenting the patients their number-one concern, but they'd be more successful in facilitating good vibes and healing if they made customer service the priority.First thing you encounter is three security guards. First thing you think is, "Does this place get hit a lot? Am i safe going here?"Next, a high-speed orientation by an impatient guy who all but tapped his foot when I asked a couple simple questions. I've had orientations at other dispensaries and they were usually welcoming and informative (I'm not counting the shady storefront places where you can feel the hustle - I'm talking about the more progressively focused, genuinely health-concerned dispensaries).  This orientation seemed designed to lay down the rules.I explained upon entering that I wanted to look at vaporizing as an alternative to combustion. My plan was to buy a concentrate and a vape if the price was reasonable. I was directed to the combination web order pickup/vaporizer counter, where I was waited on by a visibly BAKED clerk who copped the third weird vibe of the day upon learning that I was not just picking up meds but actually had a question.Waste of time. She knew nothing about the various vaporizers (but I knew enough to see excessive prices) and could barely get out an intelligible answer.  Mostly she was intent on giving me MAJOR attitude that, if the tables were turned, I would be 100% confident was racism.  I was pleasant and ignored her rolling eyes and snippy answers, but it was a huge turnoff.Listen, I completely understand having issues with entitled white folk, but I"m not entitled, just white. And friendly. Sorry if that's aggravating.No way was I gonna make a major purchase. I left, happy to return to BPG and CBCB, where I usually encounter articulate and knowledgeable staff who are usually very helpful.

Christie C. (Powered By Yelp)
1.0
30 Dec 2017

I loved harborside once upon a time but they're whole system isn't working for me also the quality of they're flowers have gone down  Tremendously.Boo hiss

Alex D. (Powered By Yelp)
5.0
16 Aug 2016

Harborside is the best dispensary I have ever been to not just in the Bay but in the entire world hands down (I've been to dispos in AZ, CO, OR, WA, & SoCal) and nothing else even comes close. Staff is super friendly and extremely knowledgable and everything I've purchased has been absolute fire. The range of selection of flower, wax, edibles, cartridges, and clones is insane. Cannot give these guys enough credit they are truly setting the bar and have raised the standards in my eyes for future dispensaries to aim for. Would recommend Harborside to anyone and everyone, I have not been to the San Jose location but I am confident they maintain a similar level of quality and professionalism.

J. S. (Powered By Yelp)
5.0
21 Apr 2017

Top notch. No drama, after your first visit order online and pick up.  Super clean, organized and smart layout.  No brainer.

Tiffany Y. (Powered By Yelp)
5.0
13 Jan 2012

Harborside is honestly the #1 medical marijuana establishment on earth, they are thorough, professional, and patient with any questions that you may have.  The dispensary itself is BEAUTIFUL, a real gorgeous piece of architecture.  One whole side is dedicated to the perusal & purchase of medication, and on the other side they are constructing a store where you can purchase bongs, pipes, etc.  They have yoga classes here !!! and a whole bunch of other classes like hypnotherapy and tai-chi etc., too that are all conducive to a peaceful and relaxing atmosphere.  These classes are free for any member!, which is essentially anyone whom has a recommendation. The whole building is full of natural light, and feels very safe (not sketchy at all ), they even have a metal detector right near the entrance. This is also the largest dispensary I've been to probably around 1500 sq.ft.I only purchased the edibles. Mango Lhassi $8Mint Tea $4Coffee $8Caramels $8 or $12?Bagel Chips $10Butter Brothers Chocolate Chip Cookies $6Stroopwaffle $10Chocolate Truffles $10 The bagel chips are very crispy, and slight hint of garlicky, these are good if your looking for a quick snack, and want more control over how much your consuming. The chocolate truffles are nasty, they do not taste good at all, I would not suggest getting these, but they are definitely very strong. P.S. They DO NOT have pizzas here anymore, last time I was here they had pizzas, but I guess I will have to go to the San Jose location to get those now. :(

Steven N. (Powered By Yelp)
1.0
09 Jan 2014

If you need help they got plenty of staff on hand but that's about all that they got that is good. We went to check out clones and they were probably some of the most poorly taken care of clones I have ever seen. They were weak, the roots that were actually exposed were brown and the cube was not moist enough. I would be very upset if I was a vendor dealing with this club, knowing how they treat their clones. After we realized that we definitely weren't getting clones, we thought they would for sure have some good bud judging by reputation... We were wrong! All the bud looked like some mid grade outdoor. Needless to say, we left empty handed and disappointed for making the trip. I figure if they cut the enormous staff they have standing around they might be able to cut the price on the bad bud.

troy m. (Powered By Yelp)
3.0
30 Dec 2013

Harborside deserves three and a half stars for the following reasons:The establishment is huge, open and inviting. The atmosphere makes you feel like it's okay to be there!Most of the staff and security have a good attitude, nice smiles and genuinely like to help. Some of the counter staff, some, are very nice courteous and knowledgable about the medicine products. Harborside has a very large selection of medicinal everything! Take your pick, there's lots to choose from. Your one stop shop!Harborside does not get five stars for the following reasons:Number one reason: OVERPRICED, sorry guys but you know you are! I can get medicinal medicine that's just as good as, or in many instances, better than Harborside at other locations in the bay. Here's an example: why would I pay 60 dollars plus tax when I know I can go down the street to an other medicinal shop and get the same-thing or comparable, or better, for 40 dollars!Harborside is at the bottom of my purchase list because of this reason. I'm a daily user so I spend a lot of money on medicine. I haven't been to Harborside in many months.Staff and security: some look like felons just released from prison but don't judge a book by its cover. I've personally witnessed bad moaners from some of the staff toward customers. One day I saw a person I know to be of the management, he scolded a lady in a wheelchair for coming up to the counter before he called her over. How petty is that! I guess the moral here is: Follow the rules of the establishment and you won't be treated like your a juvenile.Some of the counter staff, some, don't know shit about the product, some, are so stoned and dazed it seems they can hardly tell where they are. Just because it's a medicinal establishment doesn't mean the staff should be inebriated to the point that they should be laying on a couch listening to a led zeppelin CD, and not at a cash register dealing in customer service.

Rasheed R. (Powered By Yelp)
1.0
06 Mar 2017

Maybe one day this place will understand that their are really sick patients that came there for help not Disrespect from people that work there. I understand that I can go somewhere else,  just like I was told by a parking attendant. It's my health that's very important to me not being treated like I'm coming to your place for "weed" . It's medicine to me. I will  never come back there again nor reccemend to fellow patients that are in need.

Chelsey G. (Powered By Yelp)
3.0
27 Jun 2016

3.5 Stars!  Harborside has done so much for the Medical MJ movement and is a bastion of the community.  I have a great reverence for this institution!  They also are highly organized, stocked with great medicine and products, & provide all sorts of  free services.  However, I could never make this my go to spot for picking up meds.  The place is always slammed with business.  Even right when they open.  Be prepared to wait 20-30 minutes in line to make a purchase for flowers & most concentrates.  I prefer to be in & out, and have a more mellow experience when dropping by my local dispensary.  My usual spots allow me to pop in, brief 5 min wait in line, brief friendly interaction with a budtender and I am out.  It is off putting to me to pass through more than one security person (even though I know they are there for my protection) then wait in a long line with all sorts of folks in bright lighting.  Felt more like a grocery store/CVS/TSA check point than a groovy underground spot to cop some feel goods.  At one point a disgruntled older woman who reminded me someone's kooky old aunt in floral print started arguing with a budtender about the line and when was her turn.  Also, you are totally fucked if lets say you walk out and forget you wanted an additional item, no way would you think to wait inline again for another 20 minutes. Fantastic establishment, but just not my cup of tea.  I'll stick to the smaller dispensaries or delivery services.

Sophia Elisa M. (Powered By Yelp)
5.0
24 May 2014

Today I got off of work and I sped to Harborside to grab some pre-rolls, Jessica was busy but saw me in line and she pulled me to her station, she was so sweet and helpful.  I have never felt more taken care of in any place I've been too. I'm so happy about my purchase and will be coming back as much as possible.  But of course only when Jessica is there.TL;DR - JESSICA IS THE BEST!!!!!!

Theresa H. (Powered By Yelp)
2.0
19 Nov 2016

So this was the first time dealing with harbor side, well my delivery was short a major item my battery for my cartridge (which was on the bill) I called back to see if they would discount my battery because now I can't use my cartridge and I have to wait another day. The person I spoke to on the phone refused. I will be going back to my normal place I order from (Not Harbor side ). I mean what is a couple dollars when I spent $160.00. Not good customer service.

Patty L. (Powered By Yelp)
5.0
28 Apr 2017

I love this place! They have everything and their prices are comparable to other places too. They also offer many services like yoga my favorite, and the instructor Jim is by far the best yoga teacher!! As far as customer service most everyone is pleasant but I do have my favorites. Rix upfront and Johnathan behind the counter! They are totally awesome!!!!

Kathleen K. (Powered By Yelp)
2.0
26 Sep 2017

I had no problems with most of the folks there.  Its clean modern, however, the woman who was signing me up was obviously never trained for customer service.  She was a real sourpuss.  Seemed like she was mad at the world!  Never said anything, looked like she was one of the walking dead.  She wouldnt answer my questions and when she had to, it was short, kirk and obnoxious.  I even went as far as to ask if she had something happening today with that caused  her to be sad.  I think maybe she thought I was being funny, I wasnt.  I was trying to show compassion.  Then when I finally got mad and went to the Mgr, Paul E. he defended her to the highest.  Ive been in customer service all my life for some pretty serious businesses.  I would have her retrained before putting her out with customers.  He pissed off so much with his lack of concern, I would never go back there again.

Jay Y. (Powered By Yelp)
5.0
21 Sep 2016

This place is the best. It was my first time inside of a dispensary outside of one's in Denver and this place really made me knowledgeable of the different kinds of product they have. they gave a tour and also discuss the different strands of medication. I also enjoy the free classes that they provide for members

Steve M. (Powered By Yelp)
2.0
04 Mar 2018

I really thought I would be doing good to use their on-line ordering for pickup in store. Twice now I have had a confirmed order not be available when I showed up to get it.  Was told I should have gotten a text saying it was out of stock, after the confirmation text.  When I said, why would it get confirmed and then come back later with out of stock?  Shouldn't I be told it is out of stock and offered a replacement, before the order is confirmed? The person behind the counter couldn't give me an answer, but expressed her frustration at the on-line ordering/inventory system as well.  Long story short, I had two orders. One was ready and the other was supposed to be ready. I left without anything.  $123.00 that I am happy to take somewhere else.  Oh, and I found out today that every purchase I have made since January doesn't count towards my loyalty points. That was never really made clear. Always sounded like they were keeping track and would combine everything once the "new system" was all in place. Who wants to bet that "new system" goes into effect on 4/20? Convenient, huh?

Robert B. (Powered By Yelp)
1.0
16 Jun 2016

Ordered here a bunch of times. They used to be really good, but over the last few months, they've fallen off in every way. The phone operators are rude. The website doesn't work properly -- constantly gives error messages when you try to order. It's really really frustrating and there's no reason to continue working with them when there's so many other options out there.

Hank H. (Powered By Yelp)
5.0
02 Oct 2017

This place is AWESOME! The most knowledgeable staff and a huge selection of products. Easy to find, tons of parking. Security is high and I like that, a two step process of getting in. You can order online and pick up at a special counter (no lines). There is also a separate Cartridge Bar, which is usually a shorter line. There selection of different flowers and edibles is great. Once again the staff is amazing!

Cat C. (Powered By Yelp)
5.0
13 Aug 2017

This place is amazing.  Everyone is so friendly and helpful.  Ben V. was awesome!  I did forget to grab my newbie freebie, but everything I got looks incredible.  I like that they keep the edibles nice and cold.  I'll be back soon.  Thanks again!

Lamma F. (Powered By Yelp)
3.0
05 Aug 2016

I dont like Harborside anymore. Its like the DMV...Don't expect much from calling in your order :(I am shocked! By how I was poorly treated... I informed the lady at the check in desk that I needed to change my phone order. She said "that's ok, just let them know... get in that line over there." That line was pretty big, and I would gotten out of there at the same time if I went in the regular line. When I finally got up to the person, and told him exactly what I just told the front desk. He said "I CAN'T CHANGE YOUR ORDER, YOU MUST GET IN THAT OTHER LINE NOW!!!!!!"  I was the last person in that line too. I actually cried after I left :(...and my name is not Lamm either... I can't figure out how to change that on YELP right now.

Patricia A. (Powered By Yelp)
5.0
12 Jul 2016

Love love love this place!!! First dispensery I have ever been to and they are awesome! The process to join is super easy and the staff is very friendly. They have a big variety of products that cater to every need. Personally I use topicals for my carpal tunnel pains and love the Honey Pot bear balm which luckily they have in stock!! The staff was very knowledgable and easy to work with in regards to offering suggestions. Apart from that they have a pick up and delivery service. I live in Newark and driving to Oakland is a drag so I used the delivery service today and it was perfect. The ordering process is easy and fast. Delivey guy was very nice, on time, and got my order right the 1st time! Beats driving in the rain!! They also have classes and massages for free. So all in all def give Harborside a try.

L. B. (Powered By Yelp)
5.0
28 Mar 2017

I've raved about this place before. But here's another amazing customer service example. I forget the name of the wonderful woman who called me after I placed an online order. She wanted me to know that if I bought another eighth, I would get a discount. And if I applied that discount with the wonderful points I accrue from buying here, I could purchase everything for cheaper than just buying three. NOBODY ever does that. I call that premium platinum customer service! God bless them, especially because you deliver.

S L. (Powered By Yelp)
1.0
18 Jan 2016

I made an appointment a few weeks ago for hypnotherapy. My appointment was for January 18 at 2 pm. I was very excited for my appointment. Ichecked in waited and waited got checked in again....im thinking, just afew more mins. Nah, they called me in to a room to tell me that the therapist had left early, they were just so busy that nobody knows what is going on. I will be going to another club.

Shawn Wayne L. (Powered By Yelp)
5.0
11 Mar 2015

Steve DeAngelo is my hero. I've been to several Cannabis Clinics in the bay area, and NONE compare to the awesomeness that is Harborside, I mean that, seriously. After coming here, I will never go anywhere else. Professional, clean, great atmosphere, amazing products. Kick-ass all the way around. Everyone here has a big SMILE on their face. Everyone. And of course they do, they get to work in the most amazing place ever! All the staff is always super accommodating. Especially if you are a newbie. This place just rules. I'm 45 now, and for most of my life I've had to deal with the negative stigma that surrounds every aspect of Cannabis. Its such a wonderful thing to see that stigma fading...This amazing PLANT should never have been illegal in the first place. I've personally had to live with some pretty severe work-related back pain now for at least 10-15 years. Kaiser had me on a nasty addictive cocktail of Vicodin, Motrin, and muscle relaxers I had to pop all this crap daily just to get through work and to get to sleep at night. I'm sure all this GARBAGE did some serious damage to my kidneys/liver, but now with cannabis I've dumped all my prescription meds and I've taken my life back. Oh and I've seen some folks bitching on here that the wait is long. Yea Harborside IS busy, because its THE BEST. I suggest placing your order ON LINE and just coming in and picking your stuff up. I've never waited more than 5 minutes or so ordering this way. Do it!

Bumble B. (Powered By Yelp)
2.0
14 Dec 2013

Not happy with the customer service experience here. I prefer BPG for everything but the price and their oils at this point. Staff here can be very off-putting.

Delilah W. (Powered By Yelp)
5.0
10 Dec 2013

One of the best, if not THE best medical cannabis dispensary in the Bay Area! Conveniently located by highway 880, with ample parking.  The staff is courteous as well as the team that work outside of the dispensary.  I've never felt rushed there but I think I did see an egg timer one day when they were extra busy (understandable).I do my research before hand so I know what I am going to purchase, and they are fairly knowledgeable about their products. I would give their customer service a 4 out of 5, with selection 5 out of 5.Excellent, clean atmosphere inside, with a beautiful display of their product on digital screens and glass cases that showcase their medicine.  Also a nice touch: The awesome alter inside creating a good energy :)Keep up the great work guys, there are a lot of people who support your service and all you provide to the public!

Queenie M. (Powered By Yelp)
5.0
29 Sep 2018

I took a friend there who was in great pain. She could barely walk. The folks at Harborside were so caring and respectful. They directed us to someone who was very knowledgeable with pain management, answered all questions and while in line for check out, they made sure my friend was comfortable and took very good care of her making sure she got to the car safely. Everyone went above and beyond any services either of us were expecting. I only wish that all businesses were half as courteous as the staff at Harborside.

Adrian C. (Powered By Yelp)
4.0
03 May 2014

I am caregiver for my son with cancer and have visited the club over the past few months. Very friendly and courteous staff willing to spend time and discuss products. My main reason for joining was to find help and control my son's nausea when he goes through chemo treatments. With the help of the staff I have found some great tinctures and oil as well as a good selection of baked goods (my son LOVES the gingerbread).It can be pricey, but not bad and well worth it!

Jade S. (Powered By Yelp)
5.0
14 Jul 2017

Harborside has been our go to for 7 years. Educated people behind the counter are VERY helpful. I have been using the delivery service for about 3 years and it is NEVER FAIL. Never once have had any issue.  Thank you Harborside!!

Richard R. (Powered By Yelp)
5.0
20 Apr 2017

I like Harborside because their plants are nice and healthy their product is good price only thing I really don't like is full people crowded they remodeled it nice and painted clean and they need bathrooms ha ha ha ha overall a cool place to be

Loche D. (Powered By Yelp)
5.0
17 Oct 2016

First time going in.  The staff was very helpful and informative.  Gave me a little tour and I was surprised at all the services that were offered.  Received pamphlets with the different items they carry.  The staff answered all my questions.

Lyle M. (Powered By Yelp)
5.0
14 Sep 2014

Thank the gods for morgan!!! may i just say my superhero in disguise. My last visit wasnt the best but today made up for it. My last visit i purchased somthing that i was told was otherwise and so on. But today i was contacted by and awesome person on their staff and they gave me an offer to let them show that they ment good. I would like to say i didnt feel like i was bribed, it felt like they actually ment it. I remember years ago if you had a bad batch of buds it was impossible to trade it back in. Now adays they do it. Im not sure who is inforcing this new policy of awesome customer service, but who ever it is thanks!!  and thanks again to you to morgain! keep up the good work! :)

Antonette C. (Powered By Yelp)
5.0
23 Jul 2016

This place was great ! It was my first time and young lady greeted me at the door with a booklet and gave me a tour and everything ! :) the guy at the counter answered all my questions and he was helpful ! Wish I knew the names of the people who helped me! But 5 stars all the way I can't wait to go again

Anita R. (Powered By Yelp)
5.0
08 May 2014

I Love Harborside! All the Great Services and you are Guaranteed to get the Best Medicines for your ailments.  Budistas are knowledgeable and their Customer Service is Great. Only place I found too. Thanks to the De Angela's and All The Harborside Family!

Ken R. (Powered By Yelp)
2.0
26 Jul 2016

The people here are awesome, and they have a wide variety of quality medicine! However, the prices are a bit high and I recommend not using their delivery service as it may be an exercise in patience. The lines can be long, so I highly recommend using their pick up service-calling in the order or ordering online. Overall, I avoid this place because of the oftentimes long line, the high prices, and the delivery service is awful.

Susan W. (Powered By Yelp)
1.0
27 May 2017

The hassle involved in getting the staff to contact and receive a return message from my doctor was so great that I would NEVER step into this place again.  They phoned my doctor three times in the space of five minutes, never leaving a message as to who they were or what they wanted.  My doctor's office returned their call -- I checked with them -- but when I returned there was no record of that.  Presumably they wanted me to start all over again.The staff were condescending and treated me with false sincerity.  "Yes ma'mm, no ma'mm" without an ounce of true feeling. Just my hard luck that their computer did not show the confirmation my docto's office gave.  They even asked, "who is the person in the office that is trying to contact us?"  Well, if it has to be the doctor himself then they should have said so from the beginning.  It was, in fact, his wife who is also his assistant of many years.Stay away from this place and go to a smaller friendlier place where the staff is genuinely interested in helping you!

Phillip J F. (Powered By Yelp)
1.0
03 Nov 2017

Wanted to like these guys but the sign up process is way out of date. If you feel it is proper to make someone wait a day to get their medicine well then the joke is on you because I now have no interest to join your collective. Yes, I get it , you guys are super stoned and somewhat lazy, and to call or verify my rec online takes less than 30 seconds , but hey, we are gonna need you to wait until we do it on our time, and we will email you later when you can call back. No need to worry, Ill be heading into the city and will stay clear of Haborside. Staff was very unfriendly and super medicated.

Mike B. (Powered By Yelp)
5.0
13 Jun 2017

Amazing place amazing people, whenever there is an issue they fix it, very friendly managers and staff I'm proud to call myself a client

Mikki W. (Powered By Yelp)
5.0
02 Aug 2017

Jim the yogi at the location is amazing. I have taken 2 of his yoga classes and hooked now. He is very focused on healing the psychical pain I am experiencing and helps me stretch and build my core. He is great at explaining why the stretch will help specific areas of of the body and how to start low impact and working towards the higher impact stretch. I travel from Ukiah each week to attend his class. I love that this class is focused on healing and minimizing pain unlike a regular yoga class with many students. This yoga class is my new pain management class. Thank you thank you thank you!!!

Shea F. (Powered By Yelp)
4.0
08 Oct 2016

Hey... This is Shea4reel everyday, all-day and I want to give a BIG 5 STARS to Morgan T and his wonderful genuine customer service... (4 stars overall for store) I don't go to dispensaries that often mainly because of the way I have been treated.  For me, being over 60, has most budtenders a bit impatient with my questions and a lot of times they are not knowledgeable but employed.  Harborside is an amazing dispensary and I would love to work there but this is a review for Morgan who will take the time... because after all, at the end of the day some money was exchanged and I was a very satisfied and well informed patient/customer. This is my second review on Harborside because I was taught if you don't have anything nice to say be quiet... so I am shouting because the best Budtenders by far are employed at Harborside and their names are Jonathan and Morgan T... Thanks guys  and work a little with your fellow employees... IJS

Rand B. (Powered By Yelp)
3.0
26 Apr 2018

Nice place but the fees are kind of outrageous...excise tax, Oakland cannabis tax, and sales tax makes for an exorbitant purchase compared to buying same product online (CBD tincture).  I paid about $125 for items that came to $90 retail.

Jeff D. (Powered By Yelp)
1.0
04 Jun 2018

I have been coming here for 4 years but yesterday when I went in the young kinda tall African American man that helped me was very rude. He wouldn't answer the 2 questions I asked. Between that encounter and the prices I won't be back. Look for other dispensaries for they will be cheaper and the stuff is as good

LINDA T. (Powered By Yelp)
5.0
05 Jul 2018

Great product selections; super sales folks; and fair prices.  Love'm.

Nadav S. (Powered By Yelp)
1.0
23 Jun 2016

Absolutely disgusting customer service! I called in to find out about accurate potency of flowers and was treated with a very condescending attitude. As a medical consumer for over 10 years for pain and other various issues I have a lot of research on the subject. I need a certain potency for pain relief so I can walk around. With this being treated like some random pothead who knows nothing was very hurtful and left me shocked that this is the MEDICAL cannabis industry. Instead of caring for a patient I got treated like a customer. And I quote the manager "you called a corporation" when this is the mind set no wonder I get treated like a customer. Very very very disappointing....

Sandy D. (Powered By Yelp)
5.0
08 Sep 2016

5 stars to Mollie, the nice lady who helped me out and made my experience super smooth. This place is awesome and customer service is pretty good. Prices are a bit on the high end but other than that this place is gold.

Sirah K. (Powered By Yelp)
1.0
04 Sep 2017

I used to love Harborside and their Delivery Service. I would have  them deliver my medicine regularly and always felt heard and appreciated. Not anymore. They have changed the delivery options/services. I just tried to place an order and the selection was laughable and down right disrespectful to my needs. The selection and types of medications were greatly reduced for delivery and their isn't nearly as much information up on line as they used to offer about the strains. So sad to love something only for it to let you down. Shame on Harborside for disappointing their patience this way and making it harder to get consistent medication in a safe way!!

Jackeeh C. (Powered By Yelp)
5.0
04 Nov 2017

This was the first dispensary I ever went to and is still by far my favorite cannabis club ! They are very well organized which makes it easier on the customer ! Their items are top notch self and costumer service is great !

M D. (Powered By Yelp)
2.0
29 Dec 2017

Their web site is a mess. Images don't load. Items don't stay in the cart, even when logged in. Finding the right log-in page can be difficult. Sorting/searching is chaotic. It's so bad that they've got a perpetual message up saying "Due to scheduled maintenance there may be occasional menu inaccuracies." Delivery is similarly chaotic. Be prepared to spend several hours involved with placing order, waiting for call back for estimated time, waiting for driver. Loved this place when I first started, but highly recommend you try other higher-rated dispensaries first.

Joe R. (Powered By Yelp)
5.0
18 Apr 2016

Harborside is my all time favorite dispensary.  The selection is always top notch and the crew always delivers first-rate service. Our last two visits we were lucky enough to have had Alex D. at the clone counter as our "Clonetender" . He never makes us feel rushed and always listens to our needs and suggest just the right strain for our grow. He is full of knowledge and gave us info on additional resources we would be interested in. Having that stellar customer service from Alex reminds me why I keep coming back to Harborside... Great knowledgeable people, Great variety and selection of products especially clones, and a dam well run dispensary. Great Job Harborside!! and Alex D. thank you for elevating our experience every time!

Carlee Z. (Powered By Yelp)
5.0
21 Nov 2016

I love harbor side. I have been visiting since 2013 and have always been impressed. I typically come here because they have a great selection and more importantly they have a great team. I was remind of this today during my visit. A gentleman named Robert Q. helped me and he was not only nice, but extremely helpful and knowledgeable. We were discussing clones and I had a lot of questions that he answered with ease and genuine care. I could tell he enjoyed his job and to him it isn't just a job, it is a hobby. I happen to love my job as well, and it made me happy to see that. Once again I was impressed with harbor side. Thanks Robert Q!

Spencer G. (Powered By Yelp)
5.0
10 Sep 2016

This place is top-notch. Super friendly management, tight security, clear ground rules and policies, nothing more to ask for. Upon registration you receive a free gift just for signing up. Knowledgeable clerks guide you on selecting the proper dosages depending on your current medical conditions. Very helpful in making me decide which variety to select before checking out. Will not hesitate to come back with my new membership.

Roze T. (Powered By Yelp)
5.0
31 Aug 2016

DELIVERY ONLY: In deciding to give Harborside another chance, I made a purchase last night around 6:30 p.m. knowing this time from experience, (the long way around to the solution), that I would not get a call until the next day. Around noon, I was called to confirm and they even mentioned noting an email I had sent about a question later last night. An appointment was made for a one-hour window. My delivery guy, different this time, was also very nice and informative, came by the halfway mark just like the other did. The second experience speaks to me about what I mentioned in my first review. If having delivery customers purchase a delivery a day ahead of  their need for their medication works best, then please let it be known to the rest more clearly on your website. I really approve and respect your business and I would hate for people to miss out on the quality you provide.

Ken O. (Powered By Yelp)
1.0
15 Jun 2018

Went and was rudely treated when I parked in disability spot even with my placard - security treated me aggressively and disrespectfully!  Dispensary came highly recommended but was a total disappointment. I will never return or recommend.

Joseph A. (Powered By Yelp)
4.0
13 Mar 2016

This dispensary puts others to shame, it's gigantic in size and offers way more ammenties than your average cannabis club. This dispensary is very professional, they have excellent security and a top notch registration station that provides a very informative tour upon sign up. On the tour, you will see their activism area (Write a letter, get a free gram), the gift shop (clothing, smokeware, accessories), clone area, classrooms, and sales counter (Tons of different strains, edibles, and concentrates; available in a variety of strengths). If you come here, be sure to check out their class calendar, this dispensary offers yoga, Tai Chi, acupuncture, and grow classes for free.

Doug M. (Powered By Yelp)
4.0
12 Jun 2016

Ordered on line and delivered the next day by friendly driver. Will be ordering again!

Janice M. (Powered By Yelp)
5.0
19 Aug 2017

Make sure to exit embarcadero/fifth if you're driving on 880n and make a sharp left turn.. go straight and Harborside will be on your left hand side. I use to always take the wrong exit and ended up in the wrong street or direction. As far as customer service goes.. I've never experience bad customer service here at all. Everyone that works here is willing to help and answer all your questions. I think the only downside of it is, is the impatient customers in line so here's when the pick-up line comes in to play. Ordering and reserving online is the best thing to do if you plan on buying something here. Online menu also contains info about specific strains so most of your questions are answered. Pickup lines usually have a good flow and go quickly. I love how they have a cartridge bar aside from the regular check out. Very convenient if you plan on buying nothing else but cartridges or accessories. This place differs from the San Jose location as they don't have to waste time labeling your items like a pharmacy. You also don't need a special seal bag to carry out your oils or concentrates. I will def continue keep coming here for all my medicinal needs.

Thomas N. (Powered By Yelp)
5.0
24 Dec 2015

The friendliest club I've been to. Staff are friendly and place is so clean. De'Leon helped me out a ton and answered all of my questions. The wait was a while but totally worth it.

Mario J. (Powered By Yelp)
5.0
13 Jan 2016

So it was my first time coming into the dispensary about two weeks ago when I was greeted by everyone in such a positive environment. Hannah (blonde with short hair) I believe was the one that gave me the tour of Haborside and was well informed about any questions I asked. I forgot to ask about the free classes but next time I go in I'll know for sure anyone there will be able to answer my questions. I went in line which was rather long for a Thursday but then again it was my first time so I don't know the standards. They have a express line for those that know what they want without hesitation which is great. I was helped at the counter by man named Ian A. that helped me throughout my purchase very well. Gave me brochures and talked me through what exactly I wanted which was CBD. Gave me great description about the dropper product he recommended and the different variations of it. Another employee named Alex A. jumped in and began recommending other similar products as well with such enthusiasm. One product both recommended was out of stock so I guess I missed my chance! Should've known better since this is the most popular dispensary in the state. They refill stocks all the time which is perfect. If I can rate higher out of 5 stars I would. This will be the only dispensary I'll ever go to. Great security, wonderful and passionate people every where I don't see there is any other choice

F U. (Powered By Yelp)
2.0
13 Jul 2018

Harborside is a weed club for people who have recently discovered or rediscovered weed.  Very rarely will I see worthwhile deals, but aside from those few times every year, this review applies.  They have a huge, open, modern, beautiful sales area that reminds me of some high-end furniture store or a waiting room at a spa.  That aesthetic and the attendant feel is to what Harborside aspires.  Alas, inflated prices will only get you so far toward that end; service must also be first rate.  With regard to service, read on. I ordered online for pickup.  I received a text saying my order was ready.  I journeyed to the club.  There, I was told that though my order had been filled, it had been filled with something other than what I had ordered.  The guy tried to ring me up as he was telling me this.  So then, I asked, did he mean that he was giving me someone else's order? No no, this was my order... just someone else decided what's in it.  Oh... so then... MY order was NOT filled, correct?  Seeing as that's not my order.  Yeah.  Turns out they ran out of what I had ordered and decided to just put some random crap in there instead and only informed me of this after I had arrived and AS I WAS BEING RUNG UP.  Also, never was I sent any message informing me that they were out-- in fact, the only text said that my order had been filled-- the exact opposite of the truth!  Were that intentional, it would be fraud; as it is, it's just negligent apathy from the higher ups and incompetence from the staff. The owners of this place do not invest enough in the training of their employees to provide competent, truthful service.  The owners do not invest in an electronic system that it is timely and truthful.  In search of profit, they obviously care most about creating and maintaining a certain image-- in a word, bougie.  You DO NOT get what you pay for here-- unless you value that aesthetic.  Also, sometimes there have been absurdly long lines, like a wait time of over 30 minutes at a non-rush time.  There is no reason for this.  Go inside and you see that only a few registers are open.  Again, this is simply the result of incompetent management.  They could streamline it, but they don't give a isht.  Because ultimately they don't care about your time or your preferences, just your money.  A word on selection.  Many reviews say their selection is great.  Really? 5-8 strains is a great selection?  All for over $50?  I beg to differ.  Oh, did I mention it was overpriced?  The prices have to match the aesthetic, of course, or else the whole look would be thrown off.  To summarize: overpriced, deceitful, incompetent.  No one who knows about weed goes here.  So many better clubs out there.  The one-star reviews are accurate. AVOID.

Matt L. (Powered By Yelp)
5.0
16 Dec 2015

Over the past six months I have visited a variety of dispensaries in the Bay Area. They all have pros and cons, but I continue to find myself coming back to Harborside time and again. Im always in a better mood after I visit harborside, and its not just because of the quality medicine. The professionalism, efficiency, and kindness I experience here is second to none.They offer a wide variety of quality products and the associates are well educated on the medicine they distribute. Mollie, Mitchell, and Dustin are a few of my favorite Budtenders to work with because they so are genuine, patient, and compassionate. This is the only dispensary I could ever need/want.

Amanda R. (Powered By Yelp)
5.0
23 Jan 2016

After my first visit to Harborside, I felt compelled to let others know how positive my experience was.  After a tour and orientation of the health center, I had the great fortune of ending up with Michelle and Christi, the duo behind the counter who took exceptional care of me.  They could not have been nicer and more patient, answering every question (sometimes twice!) and providing additional support and care.  Their positive demeanor and wealth of information left me feeling confident about my purchase and future visits to the center.  Thank you both and Harborside for a great welcome!

Elise A. (Powered By Yelp)
5.0
11 Mar 2015

I'm pretty new to the world of medical marijuana (or, rather, marijuana at all), and went in to Harborside after both family and friends recommended that I check them out. I can see why, now! From the moment you go in (by the way, they have a parking lot. A definite plus), you know this isn't just another dispensary. It was my first time here today, and I was instantly greeted and directed on how to get set up as a new member. They quickly (maybe two minutes) got me through their rules and protocol, had me fill out a sheet of paperwork, and checked my ID. After that, they showed me around the facility on a brief new-member tour, which was actually super helpful, since it's a big place and there are a lot of people in there! Right from the get-go, everyone was pleasant and friendly. I loved the emphasis they made on being in a good, respectful attitude.  I was really impressed with how many ways they help out the community, like offering yoga, reiki, tai-chi, therapy, acupuncture-- It's definitely something I'm looking into in the future. They also have a station where you can sit down and write activism letters for the area and earn some credit for the store, which is an awesome way of encouraging people to take a part in their neighborhood. They showed me the express line, for if you know exactly what you want and just want to check out, and then the full-service line, which was for people like me with a lot of questions.  The space is clean, well-lit, and actually very attractive overall. I love their display cases, and there's even one you can look at while you're in the main line (there are also stations specifically for clones, picking up online orders, and some sort of supplement products I'll look into the next time I visit). The staff all look relaxed and casual but still very professional and upbeat-- These aren't some random folks prepared to just toss anything your way.After a fairly-short wait, I was matched up with Sally S., who couldn't have been more patient or thorough, and all this while being very pleasant. I told her from the start I had a /lot/ of questions, since the previous place I'd looked into had this "get in, get out" approach (and had recommended an edible for me, to even take twice the recommended dose, and just the regular single-dose was a horrific experience!!), and I wanted to get an understanding before I went further into this field of medicine, haha. She made me feel assured that we could take as long as I needed and that they wanted me to walk out feeling confident in my purchases and with the knowledge to make choices that were right for what I was looking for. I was chatting with her for what must have been nearly an hour, and now feel IMMENSELY more aware of what to look for! Anything from questions about strains, edibles, tinctures, reading labels, how to use products, and even explaining different types of vaporizers, she walked me through it and took care that I had a chance to digest it rather than throwing it all at me so I couldn't process all of the information. So, to Sally, thanks so much!  Sally also told me that they're very selective about their product and test it to make sure it's up to standard and quality, so when, for example, an edible says it's a certain ratio, you're getting what the label tells you. I really appreciate that, since edibles are hard enough to predict as it is!  I'll absolutely be returning to Harborside in the future-- Their customer service and knowledge is impeccable, I felt safe (they had a lot of security, but none of it was intimidating!), and nothing about it felt sketchy-- Quite the opposite, it's a very respectable dispensary, which does more than just serve as one!  As a side note, you get a complimentary gift for your first purchase, which is really nice of them. :)

Kevin K. (Powered By Yelp)
4.0
02 Feb 2017

- 1 Star for the long wait. I won't blame them entirely for this. Some people like to get to the register and act like they've never seen flowers before. Shooting a barrage of questions at the cashier when there is 20+ people in line.I&#39

Cheryl U. (Powered By Yelp)
5.0
27 Jan 2016

Harborside Health Center made me feel so comfortable as a new patient. I have never used medical canibis or recreational for that matter in my life. I was intimidated at first but was greeted so warmly by the gentlemen outside, the gentleman that opened the door, the nice ladies that started my paper work & gave me a tour. I was soon at ease. I would like to give a specific shout out to Lynn who helped me decide what I needed. He spent so much time with me explaining every stupid question I had. Lynn was so patient & non-judgmental, helpful, understanding & all with a warm smile on his face! THANK YOU SO MUCH LYNN! I will be back.

Heres J. (Powered By Yelp)
3.0
02 Jan 2016

SOME GOOD THINGS, SOME AREAS FOR IMPROVEMENT'NOTHER UPDATE: Went back to Harborside to pick up some shit I ordered over the phone:GOOD: There's an express line so I didn't have to wait all day in the regular line.BAD: Security guy in front checked my IDs and looked at me they way I imagine someone might if they were about to kill me. Holy shit, he was scary looking. BUT THEN: Front door guy opened the door for me and said "welcome back.UPDATE: a Harborside employee messaged me in response to this review and was very thankful for the feedback. This is good! SLOW LINE: I've only been to Harborside Health twice, today and around a year-and-a-half ago, with a friend who'd just gotten her card and wanted me to go with her. That first time, there was a line that took 15 or 20 minutes, which feels like a lot 'cause you're standing in a line that's mostly not moving. 'Course I'm spoiled by my regular place on Broadway, which, while lacking the breadth of HH's products and services, is fast fast fast.  SECURITY GUY LITTLE TOO COP-LIKE: When I visited HH today, I forgot that you're supposed to use the far side of the two-sided steps as you're walking in from the parking lot behind the office building next door. The entrance and exit are the same door, and when you naturally start up the "wrong" steps (i.e., the ones that are closest to you if you're coming from the far parking lot), the guy tells you to come in the other side, in the manner of all guys whose job it is to tell people that they're failing to follow some arbitrary rule.   SUGGESTION: Put up a sign that says "ENTER" with a big arrow and train security to say, "Right this way, sir/ma'am" instead of giving your customers shit simply for behaving in a rational manner. FRONT DESK GUY GOOD, BUT . . . I re-registered at the front desk 'cause I just got a new card. Pretty easy; feels a little intrusive, though. They take your card and license and scan them. I can see that they have to do this, but the HH experience feels vaguely police station/DMV/courthouse-esque. I asked front-desk guy if there were any times when the lines tended to be shorter. "No, it varies." Fair enough. He did tell me I can order online if I know what I want and then come in and pick up my order quickly at a special counter, and pointed me to it. COMMUNICATION PROBLEMS: I went to the Web-order pick-up counter and looked at a brochure about a line of branded liquid products while waiting for the guy ahead of me so I could talk to the employee there. When it was my turn I asked if there was a complete list of available products on the website, and I forget her exact answer, but it didn't make any sense at all, like when you ask someone a question and they assume you're actually trying to ask a different question and so they answer that question instead. Again, fair enough; I'm sure they get plenty of customers who don't communicate well for whatever reason, just like any other retail business. I told her that the front-desk guy said that this was the Web-order pick up counter and I wanted to know if the website has a complete list of every product HH offers. Turns out she had assumed that, because I happened to be standing in front of the special branded liquid product display and brochures, I was asking about that. Yikes. Communication problems appear to be a common thread at HH. Once we got that straightened out (and I stepped away from in front of the branded liquids), everything made more sense. She was very friendly. WEBSITE NEEDS OVERHAUL: HH has a very extensive website, reflecting all the stuff they sell, services they offer, rules, policies, and so on. I'm guessing that they've just kept adding to it over time as their business has grown and changed, when they really need to have it completely redesigned. CALL-IN HELP IS FIRST RATE: HH does have a phone help desk if you have problems with the site, and the woman I talked to was extremely pleasant, professional, and helpful. Yay! On the other hand, I wouldn't have needed to call if their website were more user-friendly. You have to scroll down a very long page to find what you're looking for, instead of choosing from well-designed menus. Plus, it's hard to register, choose UN + password. Good Web design is hard, I know, but I expected HH to have a better site.DELIVERY GUY WAS GREAT: The best part of today's HH experience was the delivery guy. He called within an hour of when I ordered online (mid-afternoon) and told me when he'd be here with my shit, within a 20-minute window! I didn't check the time he got here, but it seemed about right. Guy was very friendly and professional.  HH has done a great deal for the medical cannabis industry, and I give them big kudos for that. I'm sure it's not easy running this kind of business -- any business. Some things could definitely be improved, but their people do know their shit, I'll say that for them, and they're mostly very friendly.

Sidney R. (Powered By Yelp)
5.0
09 Aug 2016

I have to say the last two times I came in I saw Morgan (tallest guy with the beard) he is awesome, he has schooled me the last two times and definitely appreciate his recommendations. He is spot on!

Mark S. (Powered By Yelp)
1.0
02 Oct 2018

Well this was a great place before the change at the first of the year , Dont know happened but it seems like they forgot what customer service is .

Orlando C. (Powered By Yelp)
5.0
08 Sep 2015

Once again a wonderful experience. Asha was extremely nice and helped me make a quick decision in the express line,thanx asha...

Matt S. (Powered By Yelp)
5.0
16 Sep 2016

I was completely floored by the spectacular knowledge and service that Mollie gave me. She was at the cartridge counter and blew me away. She literally went out of her way for me. It is not always that way but she exudes customer service satisfaction. More like her please. Thank you very much Mollie!

Lona R. (Powered By Yelp)
5.0
07 Aug 2016

Love this place! Big and clean. The employees are nice and helpful. Right off the freeway and easy to get to. Call in your orders and just pick it up.

Dick K. (Powered By Yelp)
5.0
17 Dec 2014

Good stuff.Recommended.Sell out fast sometimes.Been here under ten times but always a good experience and most of the time I can't wait to go to this club. They have pretty much everything you need and more. Great clone selection as well.

Kyra W. (Powered By Yelp)
5.0
22 Dec 2015

I just had my first delivery experience with Harbourside and it was fantastic. Everything went as they said it would, delivery was on time, and the 2 guys who delivered were very nice. Thank you!!

Sharee g. (Powered By Yelp)
5.0
15 Jul 2013

I love that you can order on line and it's ready when you go to pick it up!Lemon bar...hella good. Chai tea and Mango Lassi drinks are the bombIt's easy to get carried away (pun intended) with the carmel popcorn!

Kristen L. (Powered By Yelp)
5.0
15 Dec 2015

Excellent service! I love the staff here, always friendly and knowledgeable about their products, whether I'm at the center or over the phone. Recently I called in and talked to Christina in the call center and she was magically my delivery person, so it was nice to have phone to door service and to meet the kind person who helped me with my order! I highly recommend patients to go to Harborside!

Erica K. (Powered By Yelp)
5.0
07 Jun 2016

Great dispensary- they carry Kiva products in abundance. Morgan T is a great bud tender- he knows his stuff and was very helpful! He helped me find a prana product to help with my hand pain.

Devin R. (Powered By Yelp)
5.0
15 Jan 2016

My first time experience here at Harborside was wonderful, I had never been into any kind of cannabis club before and I was nervous and didn't know where to go or what to do but thanks to the team over at Harborside I felt welcomed and I was surprised how nice they were because i'm only 18 and i expected the usual runaround because I look like a 12 year old but there was no funny business which i cannot express how thankful I am for their non-ageism there and I got everything I wanted and more, oh and a special shout-out to my new homegirl and first ever bud tender Michelle who hooked me up with a DELICIOUS brownie and was very insightful on my first trip. one last thing i cant stress enough how wonderful the atmosphere is there, it feels safe, to be who you are.

Bill M. (Powered By Yelp)
5.0
14 Apr 2016

My wife visited the health center to prepare for an upcoming surgery to avoid/minimize the use of prescription drugs, e.g. OxyContin. A customer service representative and a nurse by trade, Mollie C., spent considerable time providing her with various options and making recommendations to cover her post surgery needs. My wife, when she left, Mollie had provided her with the correct product to cover all potential scenarios. She was totally impressed by Mollie C. and her desire to ensure that my wife had a minimal or pain free recovery.

Joy C. (Powered By Yelp)
4.0
26 Jun 2015

This place is nice. Line wasn't bad, but sometimes it can get long but your inline with other stoners so everyone is nice . They pretty much have everything you need. And it's next to the freeway. No need for me to go anywhere else really.

Daisy G. (Powered By Yelp)
5.0
22 Jun 2015

I have to give a shoutout to Harborside and their impressive and professional employees! By far the best healthcare center we have been too. Our daughter suffers from seizures and has been striving a lot now that she is on Jayden's Juice, but it is also something insurance doesn't cover so for a stay at home mom it's not always easy to afford. Kelly has been wonderful and helpful, and on Friday with his help and Jessica's we were able to get two big bottles of Jayden's Juice and keep our daughter on CBD and seizure free. Thank you for all the help and great work that you all do.

Catherine M. (Powered By Yelp)
1.0
16 Jun 2017

Use to be top notch but since they've grown in size and hubris this is not the place to go. Higher prices than most other dispensaries , selection is OK but be prepared to shell out the bucks. Additionally prices shown do not reflect taxes and be prepared to bring bucks because otherwise you will be charged yet again another fee if you wish to use your debit card here. I'm pretty sure that's an encouragement to keep this a cash business here at this establishment,. You can probably figure out why if you think about it in terms of APRIL 15th. My recommendation is find a more user friendly dispensaries, this place is the equivalent of a big box store. There are many others in the immediate area check out weed maps.

Terri L. (Powered By Yelp)
5.0
15 Jun 2015

My new favorite spot. My first time here & I found the staff to be very friendly & knowledgeable!  First timers get a quick tour & learn the lay of the land there.  You can even volunteer & get a credit towards product!!  Excellent, vast selection of everything you might be looking for.  And knowledgeable, friendly staff to answer ALL your questions.  Lynn was very patient with me & I didn't feel rushed or stupid asking what may be considered dumb questions!  I got there around 11:30 & parking lot was already pretty full, but goes quickly once inside.  Don't forget to check in!!

Mike O. (Powered By Yelp)
5.0
06 Jan 2018

I have visited a few times over the last 4 years and have always been really happy with my purchases and how fast and friendly the staff is. But my visit on 5/30/18 was excellant. I had to move my car as I had parked in the wrong lot (I parked far away for exercise and had to move closer). But the line went quckly and the young gentleman that got my order was fantastic. Ian A is a very fine example of why I will continue to bring my business here. Ian informed me of a great special of the day, (my guess the reason for the overflowing parking lot), and gave me the wisdom discount. Thank you Ian A and Harborside.

Lisa B. (Powered By Yelp)
5.0
07 Jan 2016

Compassionate, knowledgeable, VERY clean and organized, with exceptional products!For those of us Baby Boomers and others with ailments, they have the medicine and bodywork to help us deal with day to day life!Thank you Harborside Health Center!

Jason S. (Powered By Yelp)
1.0
06 Jul 2018

Worst customer service ever!!!!! Medication promised, not delivered! Sad! Not an organization that should be trusted by patients who rely on the word of their pharmacy. I ordered my medications. The rep assured me I would receive my order, but I was passed along from one voice message to another, until I realized it was a big waste of time. Their word MEANS NOTHING!!!!!!!!!!!!!!!!!!

Lain H. (Powered By Yelp)
5.0
08 Jul 2015

Well-deserved reputation for top-notch top-shelf cannabis selection as well as the best-looking, friendliest, most knowledgeable bud-tenders in the wide wide world of weed (thanks, Jonathan!!)

James S. (Powered By Yelp)
1.0
02 Mar 2015

I will continue to leave bad reviews til my original is posted and not blocked.

Randy P. (Powered By Yelp)
2.0
14 Apr 2018

So, if you need some weed delivered sometime in the same month you've actually placed an order, this is not your place.  Selection ok, but once it literally took 6 hours to receive an order.  I figured it was an anomaly so gave it a few more tries, but was disappointed each time.  No ETA given, won't respond to emails, texts or phone calls to let you know your order will be delivered when they good and goddamn well feel like it and not a second before.  There's easier better ways to get a buzz.  Skip this joint.

Angela S. (Powered By Yelp)
5.0
22 Mar 2014

I was referred by my BF to HHC, and I am so glad I have found this place. The business is well organized, and although busy while I was there, the staff was patient and knowledgeable. The guys at the clones counter were especially helpful; Alex was an angel, patiently answering my million questions.I can hardly wait to go back and check out some more of their great selection.Thanks, guys, you've made medicinal cannabis a legit business I can securely be a part of, without the creepiness or sketchy characters.

A C. (Powered By Yelp)
1.0
19 Apr 2018

Being 420 weekend I was expecting to wait in line. I was shocked to see they only had three employees working the counter, and the line was over 80 people. The guy in front of me was obviously ill and would sit on the floor often, we waited in line for over an hour. Don't they make enough money to hire more people? They come across as this benevolent organization, they are not. This is good old fashion American Greed. I  will not spend any more money in this place ever again.

Bonnie M. (Powered By Yelp)
1.0
11 Mar 2012

Completely not worth it.  Overpriced medicine, no compassion, ignorant staff.  Lots of reports of people getting diseased clones and moldy bud.  STAY FAR AWAY!Also, the owners do NOT support cannabis legalization bc that would mean they'd lose their meal ticket.   Give your business to other, far more compassionate clubs (which have better buds and better prices!)

Eddie H. (Powered By Yelp)
5.0
04 Feb 2016

I work mostly in the Seattle area so great stores are relatively easy to find there. Luckily I found this gem. I was provided incredible customer service by De'Leon. He was very patient with me and cover everything from letting me smell 4 packs and selecting the one I liked to telling me about store credits that I can redeem. Just from his service, I will definitely be back.

Corinne E. (Powered By Yelp)
5.0
25 Jun 2015

Great selection! Delivery is SO convenient. My driver was so courteous and waited even though I didn't hear my phone right away. Helpful, friendly, professional staff.

Gee W. (Powered By Yelp)
5.0
06 Apr 2016

Comming thru town on our way to the city today and got the best budtender in the business (PAIGE)  to help pick some goodies out for the day.  she was super helpful, knowledgeable, had great suggestions. Harbor side is lucky to have her. I'll be requesting her from here on out. Thanks Paige!

Sarah P. (Powered By Yelp)
5.0
16 Feb 2016

This place was really great and was a great experience for my first time at a dispensary. You get there and there's security which makes the place feel more safe and legitimate. Then for first timers they have you fill out a sheet of paper and they give you a tour of the place and a little pamphlet about their policy and what not which you can show and get a free gift for. I went on a Saturday evening and it wasn't that bad of a wait. They have display cases of everything they offer so you can know what you want before hand. The lady at the counter was super nice, helpful, and attentive and struck up a friendly conversation with me. It was super clean and well lit and didn't give you a shady vibe. As I was leaving the check in ladies and security all said good bye to me and really made me feel welcomed. It was overall a super great experience and I got what I needed.

Trevor S. (Powered By Yelp)
5.0
15 Nov 2015

Cleve is a wonderful and knowledgeable budtender and wellness consultant I have talked to in a long time and I am grateful for harborside because I never would have Been enlightened by him!

Alana H. (Powered By Yelp)
4.0
18 Oct 2012

Overpriced as hell but you definitely get what you pay for here.I've came a few times, mostly for the A++++ clones that they have. On two occasions I've purchased meds...but as I said... they are pricey. This is a top quality kind of establishment in every area of their business.On my first visit I thought they did a great job of welcoming me and explaining all their programs available. I think a lot of them are worth looking into. The staff is friendly and I think this is a prime example of how these types of clubs should be run.

Scott R. (Powered By Yelp)
5.0
29 Jan 2014

I would like to say that Harborside put a lot more care and effort than anything ive seen to take care of this issue. The first time I called in there must have been some miscommunication but i got a call and email back and they really jus wanted to make things right.  Thank you Harborside.

Ash S. (Powered By Yelp)
5.0
15 Dec 2015

I found Harborside by mistake, and what a great mistake it was! I went in for my first time and the check-in was super simple and fast. I had never been in a dispensary of that size, so I was impressed from the get go, but what really made the difference was Dustin's exemplary service. It was evident that I have NO idea what I am talking about and that I am new to cannabis use, so Dustin had his work cut out for him, but he was patient and incredibly helpful. Dustin helped me choose what was right for me and even covered the $3 difference when my order came out to $63 instead of 60. He was hilarious and friendly and I can only assume that all interactions at Harborside would be similar.

Peter C. (Powered By Yelp)
1.0
11 Feb 2016

I placed an order yesterday over the phone requesting a delivery after 5:30 PM since I work, and I received a call today at around 12:30 from one your apathetic employees basically telling me that no one can make my delivery today only if I am available between 2 and 340. Your delivery process is so inconvenient and the process is very broken.  I am a quadriplegic who works, so between trying to coordinate my caregivers and work at the same time, I cannot wait for you guys for the entire day for a delivery.  I purposely requested to get off earlier today so I can be here for the delivery and not only did I not receive a delivery, I lost out on a few hours of work for which I desperately need the money. I understand that you guys are enormous with a lot of deliveries, but if you're really looking out for the benefit of your patients, especially patients like myself who are quadriplegics and have severe disabilities, you need to provide smaller windows for delivery times. More importantly, if you tell me that you're going to be my house tomorrow after 5: 30 then stick to your word because this is absolutely ridiculous! This is my first time and it's already been a nightmare. And I don't understand why I can't make an appointment a week or so ahead of time so you guys have plenty of time to schedule my delivery with a smaller delivery window than 1-7 PM. Furthermore, if you guys are so concerned and really care about your patients that have disabilities like you say you do, why don't you offer any discounts?  It disgusts me how much money you guys are making and you won't give any discounts to any people with severe disabilities like myself who cannot afford to spend $500 a month on edibles for my muscle spasms.  And please do not tell me that you guys cannot make money giving out discounts to people with severe disabilities or cancer.  You guys are like every other large corporation in my opinion, all you care about is your bottom line, i.e. MONEY, and the patients are secondary.  Your overall customer service is atrocious!You post on your website that you provide care packages for people that are on SSI, but it's some ridiculous application process which only opens up every three months, you have to provide bank statements or Social Security award letters (why in the world would I trust you with my Social Security number), and if you are lucky to be chosen they will provide you 1 gram a week.  What an absolute joke and you guys claim you care so much about your patients, or is it only the patients that have the most money?  Aren't you guys supposed to be the leaders in this industry, so where is the love for the people who really really really need this medicine. Shameful!

A A. (Powered By Yelp)
1.0
29 Jun 2016

While at the counter today the worker there was really awkward acting to me, in a snobby manner he just proceeded to ask what I wanted, besides the free joint or edible and then opened his eyes really wide to show all the whites his eyes had to offer.. Told him my choices and he literally said, get what you want, it's just money to me. Who says that? I was not impressed with this guys responses..So I look through everything and had a hard time choosing and then during checkout this guy tried to rip me off seeing that I was a new member with the joint and paying more money than expected.It was just that one guy who had the bad service towards me that really made this experience not worth more than 1 star.. Everyone else there was nice, I guess I had the one guy who was put there to give me a hard time.

Samuel R. (Powered By Yelp)
5.0
12 Mar 2015

Had to take an item back for return for my mother, for whom I am a caregiver. Despite some slight account-linking issues, they managed to get my product returned and replaced in ten minutes with minimal trouble. Always good service.

Emily C. (Powered By Yelp)
5.0
03 Feb 2016

Everyone is helpful and kind. You can tell Harborside is full of good people who genuinely care about your well being. Great medicine, and great staff! Thanks guys!!!!

Christian R. (Powered By Yelp)
1.0
05 Sep 2018

If you like spending more money for the same quality, go here! Not concerned with customer satisfaction. I would suggest avoiding this place

Silvestre B. (Powered By Yelp)
3.0
26 Jan 2016

I feel that harborside has lost its competitive edge since their services are widely found at other dispensaries. Nevertheless I am a loyal customer and will continue to return

Bob B. (Powered By Yelp)
5.0
10 Aug 2014

I waited for forty years to be able to walk into a legal establishment and purchase cannabis.  Never in my wildest dreams did I ever imagine anything like Harborside.  I was greeted with warmth and professional courtesy.  The process was anything but intimidating.  The selection of medicine was amazing, and they offer a senior discount.  The counter staff person took their time with me, and the entire experience made me feel confident with my purchase.

Neil S. (Powered By Yelp)
1.0
05 Dec 2016

Don't bother. Their website shopping menu doesn't load. I recommend using a more dependable dispensary such as Berkeley Patients Group (BPG). The products are about as extensive, the staff as knowledgeable, and they have a workable, order online website. Harborside - you should be on top of this.

Kayla T. (Powered By Yelp)
4.0
15 Jul 2016

By far my favorite club in the East Bay. I'm here probably every couple of weeks because of the variety of products they offer. From edibles, to bud, to vape cartridges, they really have everything you need. Not to mention you know it's of the highest quality. All the bud tenders are super friendly and helpful. The only complaint I have is sometimes the wait can be long, depending on the time of day. Other than that, I totally recommend this place!

Silas B. (Powered By Yelp)
1.0
19 May 2016

This used to be a great place. One actually felt like the staff was professional and considerate of a patient's needs, until a few days ago. Prior to this particular incident there was a conflict between a sales rep and I over him not giving me 18 clone label tabs ( one for each clone purchased)  after spending over $300. As minor of an incident and request as this was, this was our first encounter and it was negative behind plastic clone labels that Harborside probably pays a half cent per unit for. So I bump into this rep 3 days ago I was in there trying to buy some MORE clones. Two other patients and myself were discussing pm and treatments, and this sales rep who I had the negative encounter with took it upon himself to interject and interrupt our conversation (leaving the patient who he was helping at the time) just to come bogaard into our conversation and (very rudely and aggressively started bashing everything I was talking about) cause an argument knowing what my reaction was going to be because of our last encounter. As a sales rep who's already had a negative experience with a customer you would think he would have enough professionalism to tell himself "hey man this guy and i don't get along, let me just stay out of his conversation and maintain my professionalism and just work with the patient who I am helping at the time" but instead he chose to accuse me of pushing illegal products in a very rude and condescending tone (mind you he knows who I am from our previous encounter) so he causes an argument and then goes and tells on me lies(saying I was threatening) mind you, I never threatened anyone,( I guess being black, 6'3" 230 of fitness intimidated the little guy)  to whoever manager he told and now I'm being banned from a spot that I've been going to longer than half the staff that's in there now has work there. This particular sales rep doesn't know what physical or mental health issues I may have to be approaching me starting trouble and it's amazing how this staff just band together to take a patient out simply because one sales rep lacks the professionalism to diffuse a situation and mind his own business and im not going to be Bullied by someone i could literally BEAT THE SNOT OUT OF! this is not a bash on The Harborside employee staff I've never had an incident in the years I've been a patient attending there except for this one particular individual and I can't believe it was handled the way it was. Personally if a patient came into my health center and I know he/she and I simply didn't get along, I would never involve myself in any conversation that the particular patient was involved in! BECAUSE we don't get along I would have had enough respect for my employer to just to maintain my professionalism and properly represent the company I'm working for and leave the PATIENT alone. If he sincerely felt that my opinion on the PM treatment was wrong there's a right and a wrong way to go about doing things I was the very next person in line why not wait until I leave and then tell that patient "hey I really didn't agree with the information you were being told blah blah blah" but to insult me and then falsely accuse me and then I get kicked out for defending myself? I wish they would have went and got a real manager like I asked for it maybe somebody older than their twenties who actually knows something about conflict resolution and right and wrong on the job site as opposed to just sticking by your  co-worker, with total disregard to right and wrong.

Janaka P. (Powered By Yelp)
5.0
09 Jun 2017

Jolene was a great help in placing my order yesterday. Harborside has a wide variety cannabis products. The staff is knowledgeable, very helpful, and prices a bit better than others.

Yannick B. (Powered By Yelp)
5.0
19 Aug 2015

this place in incredible. the flower selection, clone selection, FREE acupuncture/massage makes visiting Harborside Health center a 4 star experience that 5th star is for the extraordinary staff that make you feel at home. Alexandria A and Ian A made sure that i had exactly what I was looking for and sent me out the door with a smile on my face and some top shelf medicine in my pocket. Thanks Ian thanks Alexandria and thanks Harborside I've come out the shadows, and the light feels soooo good :)

David A. (Powered By Yelp)
2.0
03 Jul 2013

On my last visit I was asked if I used Yelp and if  I would be willing to add a review. Considering what I have to say that might have been a mistake! 1. The product is about has good has any other place you can go, that said the price for high quality top shelf is about the same has any other at $60/1/8 but for lower quality sun grown stuff you can save an average of 10-15 and 1/8 by going somewhere else (Say any place in Berkeley!).2. Ordering online is great if you know what you want. Going in is great if you know what you want and want to spend the extra cash to "look Like" a doctors office or something like it! 3. THE PEOPLE ARE RUDE!4. Most of the people that work there are to stoned to give a dam about you (the patient) 5. The growing classes and other services are the best! If you are seeking knowledge  this is a great place and well worth the 5 star review. If it is weed you want ... go get somewhere else for cheaper and from nicer people! Thus the 2 star average review!

Nick M. (Powered By Yelp)
4.0
25 May 2016

Been going there for years always top shelf quality. But really can use extra security or a way to manage the outside line faster.

Gardenjoy H. (Powered By Yelp)
5.0
28 Feb 2013

Finally made it in to Harborside...what a treat! I've heard it can be crowded, and was prepared to wait in a long line. But at 3:30 (and end of the month), there was no line at all. The verification process, which can take me awhile, since I have a family doctor without a website, was very fast (maybe because my Dr is actually in Berkeley). The facility is light-filled, super-clean, attractive...and the vibe feels fresh and healthy. The retail area has a decent selection and lovely display of high-quality glass, papers, and books (there is a SICK book on glass, which next time I hope to buy). My friend used the bathroom, and said it was sparkling clean - how nice, since we had driven almost 90 miles from Sacramento.Daniel was our kind, low-key, and very knowledgeable budtender. He patiently and thoroughly answered our questions about the impressive selection of CBD products. The buds are displayed beautifully in glass dishes and top shelf logo jars, with lab results for thc/cbd/thca content posted. (It's nice to know that the medicine is tested for potency and pathogens.) I especially appreciate the Clean Green Certified product AND the Sun Grown top-shelf yumminess for $45/eighth. Prices for Kiva and Bhang chocolate bars were up to $5 each cheaper than I usually pay in Sacramento! I love sativas, which can be hard to find because they take longer to grow with lower yields. The trichome-encrusted, single-flower eighth of Red Congolese (landrace pure Sativa) that I was able to bring home blows me away! My only regret is that I couldn't take advantage of Harborside's remarkable clone selection.    Thank you, Harborside, for setting the standard in providing an amazing selection of high quality medicine. All the best to the kind staff and owners for their great and vitally needed work. Viva Harborside!

Shonetta C. (Powered By Yelp)
5.0
22 Aug 2017

Gabby in the call center is the Best! So helpful and nice, always making my experience great!

Jason G. (Powered By Yelp)
2.0
08 Apr 2012

I wasn't very impressed with this dispensary (as they called it). Ian was a nice guy and he gave me the tour, but that's about it.They sold pipes, bongs and vaporizers, but they didn't sell any vapes that filled inflation bags. Therefore, every one of their smoking and vaping accessories subjected the user to undo heat and burnt cilia.One of the strains labeled was mislabeled. It was clearly a sativa strain, but it was listed as an indica dominant hybrid. The budtender and I had a good laugh at the error.They claimed to have equipment that could measure potency levels. However, they were unable to tell me the ingredients in their Butter Brothers rice krispy and peanut butter cannabis edibles. They have no idea whether there is processed sugar, high fructose corn syrup or what in them. They didn't seem to particularly care, either.The lady working in the front (I didn't catch her name, but she was overweight with lots of freckles) was rude. She was short with me. Plus, after I finished doing a questionnaire for an hour, she made it clear that she could make me volunteer longer if she wanted, but she would let me off if I were to simply endorse an envelope to the president or the governor.Some of the buds they had looked dry and brown. Some were green and ok. Nothing jumped off the page at me.The clones looked healthy and were $12 each. I asked a few questions about them, but when it was clear I wasn't buying any, they hurried me along.This place is much smaller than I imagined. Since it is supposed to be the premiere collective in all of California, I thought it would be gigantic. However, there were only two rooms and one was an entrance room and one was the bud room. There wasn't much anything special about this place.Before I got here, I wanted to get the free acupuncture treatment. I thought that was really cool. However, once i got there and talked to the lady at the front, she made it clear that they were booked up for a very long time. In fact, the next available free acupuncture treatment was in October! I said no thanks.This collective was very average and there was nothing special about it whatsoever. Besides local law enforcement coming here and buying their meds (which is the only reason they're still around), I don't see any reason to go out of your way to come here.

Jessika B. (Powered By Yelp)
1.0
19 Dec 2015

I usually don't write reviews but I felt that this is very necessary. Today I came into harbor side and I was waiting in line. While I was waiting for my turn I was trying to read a sign that explained the countdown discounts until Christmas. As I'm looking at the sign Tom G. Called me out and told me I "needed to wait my turn and that I needed to back up." He said it so loud and rude that it was very embarrassing. He was so disrespectful, I literally had to compose myself because I was going to go off. He could have been more respectful and said it in a nicely manner but he didn't. Sadly this has ruined my experience and I won't be recommending this place in the future.

Brenda K. (Powered By Yelp)
5.0
20 May 2017

I moved to Oakland CA from Texas four years ago. I have major pain in my lower back from a deteriorating disk as a result of an injury when I was younger.  Doctors have prescribed many different types of pain killers over the last twenty years and as I get older I worry about damage to my kidneys and liver from these drugs. I wanted to use cannabis as a substitute. I have been so impressed with the professionalism and knowledge of the employees at Harborside. They take as much time as you need to get your questions answered and I've never felt rushed, even when the lines are long. They have taught me so much about the many ways of addressing and eliminating pain. From CBD drops to Expresso Beans to delicious edibles, Harborside has it all and everything is tested and marked so you know exactly what you are getting. And you can always depend on Harborside having the best products. Now with online ordering and in store pick up, it's a breeze. Harborside gets 5 stars from me.

Shane N. (Powered By Yelp)
4.0
04 Jan 2016

Great people. Clean building. Great meds. But its fairly high priced at most concentrates at $50/gram or $25/.5 gram. Feels like they are catering more towards the tourist side of cannabis. Used to have full grams of supermelt for $35. Not everyone can afford an average $100 reciept. Would of given 5 stars if it was more affordable.

Monique R. (Powered By Yelp)
5.0
01 Jul 2015

I had never been to a dispensary or collective before. For my first experience, it honestly couldn't have been better. The guy that helped me and my friends was so friendly, cracked jokes, was extremely patient, and very descriptive. He listened to everything we said, asked us lots of questions and answered all of ours. The tour was really cool. I have nothing to compare this place to, but I do hope everywhere is this awesome. The classes they have, the way you can earn money, the different health care things they offer that are not marijuana related, is overwhelming in the best way possible. I understand why the government wants to shut it down, because it's basically heaven on earth. I'm all for fighting to keep this place open, it is fantastic. I've never seen so many smiles in one work place. There was not one employee without a smile plastered across their face, and not because they were stoned. You could tell everyone truly enjoyed making a difference, and helping people in their search for health and sanity. I would recommend anyone to this place, especially new patients. I live 3 hrs from it, but I'll be back often.

Jasmine G. (Powered By Yelp)
1.0
16 Feb 2018

Arrogant, condescending, less than knowledgable. I've tried this place several times, being that it is close to home. Every time, I am quite disappointed, and often for a different reason with each visit. First of all, these people are solely in it for the profit. Medicine is inconsistent in quality, often more harsh than not. Prices are insane-- cheapest 1/8th is $45 plus tax and quality is not comparable to other retailers. I'm often met with an 'I'm too busy' type of demeanor. The budtenders give advice like-- "I don't know, this one gets me really high." I've been assumed to know nothing about this industry, however I worked in it for over 5 years. Completely unprofessional. I would not recommend to anyone, not even for convenience.

Kitty N. (Powered By Yelp)
4.0
20 Oct 2017

I was very leery of going to a Cannabis Dispensary, especially in Oakland (no offense) but I spoke with them and they sounded pretty cool so I drove in from home, only a 15-minute drive. I was instantly blown away by the professionalism and organization from the moment I entered till the time I left. I was given so much info on my first visit, everyone was helpful and I spent quite a bit of time at the info counter figuring out what I wanted and needed for my pain management. Ian was amazing, so patient and kind. The products were expensive, I got the P1 and the P4 tinctures and a few edibles. I had a lot of problems with the Prana tincture bottles and have been in touch with the company about them. I spent a total of $160 on the 2 small bottles and half the time they would not open, so I would be in pain in the middle of the night and pissed off which made the pain worse! Prana apologized and informed me they are working on new packaging for the tinctures. Just be warned, amazing product but expensive as hell with crappy packaging. I am ONLY taking one star away due to my horrible experience with the Prana bottles.

Reginal B. (Powered By Yelp)
1.0
08 May 2017

After placing an express delivery order and experiencing multiple probs with its web site,  terrible customer service and lack of communication, and no-showing on my delivery, I'll take my business elsewhere. Seriously, how can these places be so flaky and have a don't-give-a-shit attitude and still expect to remain in business with all the competition and legalization?

Ashley L. (Powered By Yelp)
5.0
29 Apr 2016

When people think about dispensaries, I don't think they ever would imagine this! My first time in here I felt like a kid in a candy store! Everything is super clean and well lit, the staff is friendly, and they are very organized. This has everything, including rare strains that I can't find anywhere else! Shout out to Thomas who helped me out on my last visit! :)

Josue Z. (Powered By Yelp)
5.0
17 Oct 2015

I was a first time customer and got great help from Alexandra. They didn't have my original choice and she brought out some suggestions that were similar to what I was looking for. She should be employee of the month for her great service

Rand S. (Powered By Yelp)
5.0
01 Jul 2018

Most professional dispensary I have visited. High volume means fresh product. Very knowledgeable bud tenders. Great deal on their proprietary vape pens with the best guarantee. A safe, clean, friendly atmosphere to bring newbies.

C S. (Powered By Yelp)
5.0
09 Jun 2017

I'm a first timer at Harborside. I couldn't be happier with the entire experience. The employees were professional, polite, knew their products, and there was always someone walking around asking if you had questions. Great diversity of products and fast efficient service. I'll be back for sure. No need to go anywhere else.

T L. (Powered By Yelp)
5.0
20 Aug 2012

Professional, aware and organized.I believe that the Earth will always be a better healer than the Pharmaceutical industry will ever be, and I fully endorse Cannabis as a healing agent.  Harborside Health Center is truly a beacon of hope with its efforts to bring the NECESSARY medicine of so many people to them in an organized and relaxed way.Of the dozen or so times that I have been there, I have been met with compassionate, empathetic people who just want to do the right thing.  The lines can be long, but at least you know you are going to get the very best.  A good sized video screen displays the days wares so you have a good idea of what's offered.  The people behind the counter are helpful, honest and enthusiastic and you can stay there as long as you want to ask as many questions as you want so don't be scared: they want to help!!Harborside has recently been the target of the Federal Government's obscene crackdown on dispensaries in California but has persevered.  As of this writing, the doors are still open seven days a week.  Please get yourself legal and show your support!

Charlie H. (Powered By Yelp)
5.0
14 Feb 2016

Best place for meds super friendly laid back curteous staff always feel like I'm right at home here!

Linda S. (Powered By Yelp)
3.0
17 May 2017

Had a very bad costumer service experience at the front desk today. To make a long story short something happen with my accunture appointment and i waited 35 minutes from when i first arrived. i went to the front desk and the woman i felt  assisting me blew me off to deal with it myself because she needed to check in the people arriving after me. First time ever since i've been going to the oakland location. Not a good day there. Oh and i left with out my long lusted accupunture with added stress. Again not a good day there!

Barry W. (Powered By Yelp)
4.0
24 Feb 2016

I really appreciated the WONDERFUL assistance from Budtender, Mollie C. She spent the time to answer all my questions and supply me with the meds that I needed.I can see that other YELPERS have some complaints with Harborside. I understand this, BUTyou should all consider that Harborside has been one of the FEW,  OUT FRONT, VOCAL Leadersfor a long time in the FIGHT to access and legalize our meds.They may not be perfect, but they have been one of the most important forces in our long battle to legalize, and  should be RESPECTED for what they have done and WILL DO for all of us....Although I rarely go there, I will always be proud to shop there.

Vera O. (Powered By Yelp)
5.0
24 Jan 2015

I love this place! But the line is quite long at times. Busy means its a good business.  Exspress line is cool too! They inform you on everything and give out reciepts with points for discounts. They got it together!

Amir S. (Powered By Yelp)
1.0
14 Aug 2017

I went to this place for the first time to buy some clones. They have 6or7 cash register at the clone section with only 2 people working.  Super rude people Working behind the counter. The other dude with a hat and beard was behind the counter and just chillin making empty boxes.  for 20 minutes he was just looking at me while making those boxes. Then he came like I killed his parents , shook his head means come over here, what do you want. I asked him just one question about a strain and 1 sec later he got so mad and crazy like NO I DON'T ANSWER THIS QUESTION. I said I thought becuz you sell CLONE AND SEED in a DISPENSARY , you might have some knowledge about it. then he repeat again NO I DON'T ANSWER QUESTIONS. I thought he's gonna pull a gun out or something and shoot me so I said calm down calm down I'm not here to fight. I got the clones, by the time I was going to pay , I told him it's my first time here, man he changed 360 degrees, he got so nice and kind. But I should let you know that it was my first and last time at this place.

Tim R. (Powered By Yelp)
3.0
13 Jan 2017

Been here twice and first time no problems everyone was nice and courteous. This last time lady in the front had nothing but attitude towards me for absolutely nothing makes me now look for another place just because of her

Katey B. (Powered By Yelp)
5.0
19 Nov 2015

I am so happy and relieved that Harborside is in Northern California!What a blessing~ They are always helpful on the phone, delivery is prompt, andeveryone has been friendly and patient when I've tried to select the right meds/dosesfor my ailing Mom!  It was such a struggle trying to find specific product to help with her lung cancer; from filling out forms, wrong cbd/thc percentages, to stores shutting down.  You all are  a huge help to our community~Thank you SO much! Alex J...awesome delivery guy..You rock!

Kristina M. (Powered By Yelp)
1.0
14 Dec 2016

Happy Holidays my ass. They advertised a "discount" on one product per day from their Oakland location. First of all, the website has NEVER worked and requires me to "re-register" every time but I continue to order from them because I think this is a reputable company. Well, forget about the fact that they ignored my concerns when the website doesn't work (and, mind you, this is probably a very profitable company), to which they responded, "bummer, man, that's a bummer" (this was a MANAGER). To conclude this review, they would not honor the "discount" advertised because I could not accept my delivery on the following day (Thursday) and instead requested a Friday delivery. The ad DOES NOT SAY that the product had to be delivered to accept this "gift" from the company, it says it has to be ORDERED on the particular day. At any rate, all around consistent average service in an industry where competitors abound. I will be exploring for a new place to procure the things I want to purchase from a dispensary. From a business that appreciates my patronage - obviously Harborside is large enough that they don't care if a client stays or goes.

James W. (Powered By Yelp)
5.0
09 Aug 2015

This was my first experience with using a dispensary after getting my Cannabis Card and it couldn't have been more pleasant.The staff was helpful and friendly, and highly efficient at their jobs.

Karl H. (Powered By Yelp)
1.0
29 Jun 2017

This place is so f'n wack. Its been wack and continues its wackness 8x years since i first went here. Today was the worst they've ever been. I get email that they have a sale going on. I thought, shoot... do i wanna risk driving hella deep in traffic?? No, better put my item on hold so i can do the pick up thing i saw last time i went (waited in line for 45 mins to make a 60 second purchase). I go and jump thru all the hoops and im golden. At this point, its been 10x mins since i got the email announcing the sale. When i go to put said item on hold, it manages to vanish from the menu!!! A whopping 10 mins after they sent the email!!! Sooo, i made the mistake of trying to get these clowns on the phone. I wait FORTY FIVE minutes on hold!!! Only to be hung up on. Dude...really??? Dumbass Harborside screws me AGAIN!!! Steve and his lame ass porkpie hat...and his brain-fried homie who wears a wedding dress can go kick rocks!!! You guys have been in this long enuf to know how to run a shop. Don't bait and switch the people who have made you rich as shit. Don't get so full on ur own bullshit that u can't deliver what u promise. And jeeeesus christ...learn how to PICK UP A PHONE!!! I mean, how hard could that possibly be?? Outsource that shit to India if you can't pick up!!! You pay for everything else (cough cough Oakland City Council cough cough).... im taking my money to someone who deserves it. These delivery services are bending over to get my biz so im gonna call one of them. They actually have the stuff that they advertise...imagine that!! What a concept!!! Omg...they actually ANSWER THE PHONE TOO!!!  Screw you H'side...  oh, have a set and leave this up on Yelp. Don't have it burried, people should know what to expect if they are calling you guys.

S. C. (Powered By Yelp)
3.0
11 Sep 2014

Quick update, I received a response some time ago (not sure if it's viewable to all) and I think it calls for at least a "neutral" ranking (or perhaps I will eventually delete it because I'm not sure of the usefulness of it). Ultimately, I think if one is considering this service, it's best if they go in and see if it's a fit. It sounds like there are a lot of satisfied customers, and I don't want to dissuade anyone, I just wanted to give an opinion. This could well be a great place, only you will know once you venture in...

Ryan T. (Powered By Yelp)
4.0
14 Sep 2013

Harborside is a great establishment catered to those who are in need of medicinal cannabis. Unlike most of the clubs in the area, Harborside defines professionalism in a new manner. They offer many programs to properly inform and teach patients how to effectively utilize their medicine to cope with their needs, as well as providing cost-free cultivation classes and care packages for those who are financially incapable of purchasing their medicine. This club truly provides a safe and educational environment suited for those who use medicinal cannabis.I would truly love to give this establishment five stars, but their prices are still considerably steep. Quality is guaranteed for the price you pay, so if you're willing to spend twenty a gram or sixty-five an eighth (top shelf), I would definitely recommend this place.

R K. (Powered By Yelp)
1.0
24 Nov 2014

Looking forward to the day marijuana is totally legalized. This place is disgustingly expensive. Great tor those NOT on SS Disability.Perfect for the independently wealthy, or trust-fund babies. I have no idea how one would go about being able to afford quality medicine from here. I notice that the majority of reviews for Harborside don't touch the $ issue, a lot of raving about how great the staff is. The word "entrepeneur" seems bandied about.I genuinely wish you the best of luck, I know how difficult it is to actually make enough to stay in this business. Will they still be here 10 years from now? Only time, and customer reviews, will tell.

Hunter S. (Powered By Yelp)
1.0
22 Aug 2014

Overpriced.  There are many other spots in Oakland that have better products and prices. This is the last place I would go to of you're on a budget.

Bob S. (Powered By Yelp)
1.0
30 Jul 2014

Terribly disappointed with the call center at Harborside. The gentleman I spoke with was of no help in anyway and I was disappointed with how the telephone call was handled. At this point, I'm not impressed with the service provided and will have to look elsewhere for a quality dispensary.

Ron M. (Powered By Yelp)
5.0
12 Jul 2017

Friendly staff, very helpful and accommodating, excellent Excellent clones and easy access of freeway

Stephen H. (Powered By Yelp)
1.0
11 Jun 2010

I was standing in line to get medicine when they said it would be about 30 minutes. I took out my phone to yelp and they told me to put it away. Nowhere near top quality bud for expensive prices. How can they charge so much for low grade when most places have high grade due to harvest for cheap? They seriously need to rethink their waiting strategy and the policy about no phones needs to be revisited. If someone is yelping or playing a video game that isn't bothering anyone, how does that cause problems? If you're forcing patients to wait, you need to give them something to do.There are far better, less crowded, and higher quality shops around. In this economy, they can't afford to be this lame - or maybe they can with all the sheeple standing in line there. In the 30 minutes I would have waited had I stayed there, I drove to a better shop with nicer people and got myself my medicine. Also, if you are looking for the highest quality bud in the bay, try Buddy's, in San Jose. They only stock "epic" grade and nothing else. After getting spoiled by the quality, appearance and smell of the medicine at Buddy's, Harborside was nothing but a letdown. You could hardly smell their 'best' stuff and it was dry and crumbly looking, not the kind of thing I'd want for that much money. This was my first time and I walked out without buying anything. I will seriously need to be convinced to come back here. Maybe it was a bad day and they'll have better bud next time, but I can't be so sure there will be a next time with better bud and better customer service elsewhere.Oh, I wrote this at Buddy's, where they don't care if you take out their phone and write a review of the place.

Dr. M. (Powered By Yelp)
5.0
07 Dec 2012

Honestly I have a hard time reading some of these reviews. Harborside is hands-down the most professional, clean, well-run dispensary I've seen, and I've seen a LOT of dispensaries.The staff seem to be kept up on strains and types although I heard a young woman mention she is "sober" which I found belittling, as if as a cannabis consumer I am equated to a drunk, the place is great.I appreciate the access to such a nice display of cannabis, products, and clones. I found my time there to be pleasant and I felt like I was in a place that fully respects the healing benefits of cannabis like I have been shouting for so many years.  This is not your typical shady shop. There are many. This is a healing shop designed as a not-for-profit organization.Little known is how Harborside redirects proceeds back to patients in the form of free healing therapies and treatments.Try them out. If you're as discerning as I am you will find this is the shop that raises the bar and shows how a shop should be run.

Professor X. (Powered By Yelp)
2.0
15 Dec 2011

After watching Weed Wars, I had to give this place a try. I drove all the way from Sacramento and waited in line for 30 minutes to get to the counter.I informed the clerk that I was not only new to Harborside, but I was a novice to marijuana. He wasn't very informative and I felt rushed. I was probably only at the counter for a minute or two before I felt that my time was up.I tried to explain what I was looking for and asked for recommendations. I purchased his recommendation (no new patient bonus) and left.The quality of the bud was not what I was expecting for "top shelf". It was on par to low or mid quality bud that I've gotten here inn Sacramento. Not worth the price. Not worth the gas. Not worth the money.

Lydia D. (Powered By Yelp)
1.0
03 Sep 2011

I can tell you about a bad experience at Harborside.  On my first time there, I parked in the wrong lot (no signs) and was told to move, even though it was my first time, and I told them I wasn't going to be that long.  I moved my car, and again they said it was their policy as I was going in.  I said I really didn't give a shit.  I had moved my car, and as a first time CUSTOMER, I thought they should have let it go.  The guy then told me I couldn't go in because I used profanity, and was welcomed to visit again another time.  I said that wasn't going to happen now, and he smiled, laughed, said he didn't care, and told me to watch them on Discovery channel as they are getting their own show.  For a place go where people who are ill and in pain to get medicine- I'm amazed at the way they treated someone who was in pain from driving over and having to walk to move the car.  It seemed more like a power trip than a way to maintain order.  I would call and complain but this place seems to think they are the only place to get weed in the area, so what good would that do.  Cafe Blue Sky has much friendlier staff with better parking and good green.  They loved me up after this crap, and have a customer for life.

Jane S. (Powered By Yelp)
4.0
21 Jan 2012

I really like the extra services on offer -- like the hypnosis class. But here's a BIG tip for the owners: Hand out numbers so that people won't have to stand in line.  I have painful knees and having to stand for over ten minutes max is excruciating for me.  Don't make it like a Disneyland-on-a-busy-day ordeal.  Just put in some benches and a number system -- like the Post Office does.  Please.Some nice employee helped me to the head of the line, but still...other customers are bound to be resentful when they see people jump the que.Loved the DocGreen Therapeutic Healing Cream, BTW.

Sondra W. (Powered By Yelp)
2.0
14 Feb 2014

Seriously all this place is is hype... From the decor that's completely commercialized... The staff well that if there not checking you in, taking your money or showing you around... they don't Evan realize your there... they are rude and WAY!!! over priced... The display case did not have the same things in it that the cases did... and we were over all not happy nor satisfied with the product we recieved.. Went down the road for 3x the selection nice people that gave us cupcakes,donuts ,fruit ,coffee,water &tea... and a cheaper price... oh we also recieved a first time customer gram of top shelf.. sorry guys you totally dropped the ball. Be happy I'm not your secret shopper

Sharon G. (Powered By Yelp)
3.0
19 Jan 2015

Came in as a first time patient, I can tell from the get go that they really care about their patients. Came in on a Saturday night, and had a young lady gave me a tour. Very detailed which I appreciate since I have so many questions. The product and selection were amazing and many options to choose from. Unfortunately I would have gave it two more stars if my bud tender actually tried to look happy to help me out at all. He looked more interested in getting out than answering my question. I picked out what he recommended since he said their was a sale going on that I would receive 5$ off my top shelf eighth. That sold me right there. As I leave I check the receipt and realized he never gave me my 5 $ off. Shame.. Medicine is top quality but hopefully you get someone who is more than welcome to help you out! I'll post a picture of the receipt later

Ex K. (Powered By Yelp)
5.0
21 Feb 2014

This is for the DELIVERY ONLY! I live in San Jose, deliveries are brought from Oakland, instead of the dispensary in San Jose. The delivery guys have explained that orders are a centralized process, which is fine, I just feel a bit bad that they have to drive all the way down here. At any rate, I've had several deliveries, all carried out by different guys, who were ALL courteous, nice and made sure I had the correct order before they left. I got a preroll as a first time gift. Common sense folks, put in your orders early or wait until the next day! That goes for any delivery service, except pizza. Or Amish guys if you're out in Pennsyltucky! Seriously though, I've never had an issue with deliveries. Someone will call you the day of the delivery to confirm a short window, usually an hour with ample notice. The only "meh" part is their current method of accepted payment, which is CASH. Before, you could pay online with a card. Not really a big deal, just be sure to get cash out if you're not a cash carrier. Be sure to tip them. Not mandatory, but it's deserved. :)

Kevin p. (Powered By Yelp)
1.0
01 May 2018

Harborside  is leading the way for recreational marijuana and not medicinal marijuana thus creating a market that leaves medicinal users sucking the hind tit.  I and many other medicinal users of marijuana cannot afford the 35% tax.  Just because fucking drug addicts need pot and California sees a gold mine as does Harborside means people on disability either have to go without their medication or go without food, remember marijuana is a medication for me not a recreational drug habit.  The owners of Harborside do not care about the people who are suffering from cancer, aids, or any other debilitating disease and need medicinal marijuana.  As Mr. Garrison from South Park say's fuckem' all fuckem all to death.

Cat L. (Powered By Yelp)
5.0
11 Oct 2011

I have been to many dispensaries in the LA area and in the Bay area and this is the best dispensary that I have EVER been to. The staff is hella nice and resourceful. They know their stuff. They know what is going on politically with medical marijuana and encourage people to get involved. They give back to their patients by offering FREE accupuncture, yoga, chiropracter, growing classes and much more. You can also donate your time for free medicine!! Great idea!! They have a huge and great selection and their meds have been tested for safety and for potency. They also have a wide selection of edibles and other items.They have a frequent buyer card and an app for your smart phone so you can save some money when you come. Who doesn't love a deal???They are open 7 days a week and are very convenient. There can be long lines, but they do try to move the line as quickly as possible.

Aaryn K. (Powered By Yelp)
5.0
26 Nov 2016

This is what all medical marijuana places should strive to be! By far the most compassionate group of people and pricing/selection is unmatched! Quality from here as you would expect is top notch! Hopefully will have the chance to come back and visit again! Great job Harborside!!!

Robyn P. (Powered By Yelp)
2.0
11 May 2010

Harborside is basically a Joke. They have made so much money since their sketchy origins its hard for them to maintain any realistic perspective.It is true that they have a big selection with two or three top shelf flowers that are really, really good. Concentrates as well in addition to every other consumable cannabis retail product available; they're even the Wal-Mart of clones with their varying quality and larger profit margin than other collectives.Everything is overpriced as a rule. Tax is not included. Expect to pay $65 for something that's $55 anywhere else. This might be HS' main drawback given how arrogant the staff can act. Don't expect to bring you're drink into the place; they have hemp floors. Please.There's a lot of good product but a lot of inferior mixed in. Many of their flowers have bananas (intersex male stamens that release pollen and seed the flowers=usually poorly grown). They have some awesome budtenders that are totally knowledgeable and enjoy helping you find what you'll really enjoy.Unfortunately, this seems to be despite the actual management of the business. Either because they hire friends and relatives or just can't manage the people they have interacting with customers, I don't know.One budtender there smokes so much Purple Stupid that he can't stay with you for three seconds. He doesn't make any eye contact, listen to you or pay attention. If he sees a dog outside the window you can be sure he's just forgotten everything you told him since you were there. His short term memory really doesn't last three seconds. He brings back the wrong samples (that he suggested!) and will literally do this two or three times in a row.I contacted Harborside about the issue after a combined 5 negative experiences with myself and a trusted friend. They assured me they were looking into it but the next time I visited he was there again. I waited for someone else.Regarding HS staff: in general they're pretty nice people but can be pretty rude due in part to their always apparent disorganization (or overuse of Purple Hash Oil on top of their Grandaddy Purple Morning Mega-Blunt).I once made it all the way to their back room-on legitimate grounds - but without ever having to show any ID until I alerted them. That's a serious procedural error on their part and they're lucky I was raised honest.OVERALL-Check them out and then visit their antithesis - Berkeley Patients  Care Collective (PCC) near UCB (see my review). *I am not involved with PCC in any capacity other than a patient, exactly like Harborside.

Michael A. (Powered By Yelp)
5.0
01 Apr 2017

I always leave harborside feeling I got good value for my money . All the employees are helpful especially Deleon . That young man knows his meds and how to help you make the best decisions. There hole atmosphere makes you feel like you are in the right place to get your meds . Great Job Deleon thanks again .

Jordan C. (Powered By Yelp)
1.0
26 Dec 2011

I have been coming to harborside for years now, I like the way the establishment looks, clean and welcoming....I have been dissapointed with some of the products they have carried in the past but this incident is far beyond what i consider acceptable and actually made me quite irate at the time.I went in a few days ago to buy some edibles for myself, picked out a few favorites of mine and a few new ones...one was recommended by the budtender, a stroopwaffle, caramel infused with cannabis butter sandwiched between two cinnamon waffle wafers, sound good right? WRONGupon first bite of this thing I could taste something was not right, it didnt taste appealing at all, I couldnt figure out if the caramel was burnt or if it was an overdose of cinnamon that was making my face cringe...after spitting out that bite and trying another section I came to realize that this edible was made with some nasty hash oil and that was this weird spicy taste that was making this edible unbearable. I looked back to the wrapper as I was sure i checked the ingredients before buying and sure enough says cannabutter like I thought...SO what we have here is another case of an edible company using who knows what kind of solvent extracted hash oil in a medical edible BUT claiming they are using cannabutter....which really REALLY pisses me off....there are patients like myself with compromised immune and digestive  systems that with a minuscule amount of any kind of solvent or chemical contaminant makes them sick and can have a VERY negative impact on them....and for harborside of all dispensaries  to be vending this garbage really irritates me because that is the reason i goto harborside, for QUALITY  CONTROL, and it seems like they have none anymore, nor compassion...when I went in to bring this to their attention I was treated like I didnt know what I was talking about and was assured that since they know the vendors it is for sure cannabutter in the edible, BULLSHIT, sorry to say harborside but whoever vended these stroopwaffles to you just played you for a fool OR your buyer for edibles is a complete moron, THERE IS NO DOUBT IN MY MIND THIS IS MADE WITH HASH OIL I CAN TASTE IT! I have made many edibles before with all different types of concentrates and I know what cannabutter caramel tastes like versus caramel made with sugar,water and hash oil.anyways just wanted to inform everyone that harborside doesnt enforce edible quality control and they dont give a shit if you have a problem with the poisonous edibles they are stocking on their shelves(stroopwaffle in this case)and for all you people wondering why im tripping off hash oil being in my edibles, read this:blogs.westword.com/lates…EDIT:bho products can work great for some people if GOOD bho is used, me personally among other people are not comfortable with the chemical aspect of the extraction, after all it is a petroleum product(butane/propane) so for the people with compromised immune systems/ digestive systems using flowers infused with butter makes all the difference...hash oil can be quite too much for the regular person(high/digestive) as well, im not complaining about strong doses but some people do not like to be soaring high from bho edibles, ive met handful of people that attest to that.and after contacting the edible maker as well, the response was indeed that they use hash oil(in this case they claim food grade ETOH...yeah right) in their product and do not list it...."Indead, we do use canna butter, butter infused with hash oil. Canna is a broad term used to describe cannabis. Our oil is professionally made in a lab setting with food grade etoh", this is BULLSHIT they need to list they are using a concentrate...i mean why wouldnt they? especially if it is professionally made in a lab hah...sure doesnt taste like lab grade hash oil more like fan leaf bho, absolutely disgusting.etoh = ethanol, which can be a petroleum byproduct depending on where they are getting the ethanol from, even the highest grade food ethanol will have trace amounts of benzene in it, and as you all know benzene is not good for you at all, a known carcinogen! so how does it make any sense at all to use this benzene laden ethanol hash oil in a MEDICAL edible?!'Using oil gives us better mobilit/accuracy in dosing and and is more consistent."they mentioned it was easier to dose, well quit taking the easy way out, imho coming from a patient point of view id much rather support a company using organic methods and striving to ensure safe methods are being used when it comes down to consuming edibles and pay a slight amount more for you to take your time figuring out dosing, it isnt that hard and its a bullshit excuse as dosing is different for EVERYONE based on tolerance and pain levels.bottom line is I wouldnt smoke the nasty hash oil they are using in their edibles then why would ingesting it be any different.

Brian f. (Powered By Yelp)
3.0
16 Dec 2011

MED QUALITY!!.........  Ive been buying my clones here for years now.... On my last visit I got some flowers which i have never done before mostly because i work at a Dispensary in vallejo already so i usually get my flowers at work.......Anyways i was expecting the flowers to be of better quality since they lab test and have micro scopes on site and claim to only except flowers of the highest quality etc etc all the stuff that we  dont have or do at the club i work at... However I didnt find the flowers to be of any better quality then i can get here in vallejo...... And when you factor in the high price it just dosent add up really..The staff is always friendly to me and the place is clean and comfortable to be in....My only concern really is again the Qaulity of the meds and the high price they charge for them........ Ill still come back for the clones but i dont think ill ever pay 17 bucks a gram for there "top shelf" again............... I dont know why they have all these bad reviews about the staff becasue there staff seems more professional then most clubs around ive been too...... Once they get there Qaulity back under control i think it would be atleat a 4star club.....

Ricke C. (Powered By Yelp)
5.0
10 Jan 2015

I would love to say aldiene at the front desk is so nice and helpful i will alway go there.best place in town id say

T S. (Powered By Yelp)
3.0
12 Jun 2016

I love this place and they always  take care of me when I do my online orders. Even if the website says they don't have an item, they usually do and the associate always checks for me, except today Eddie the associate said I had to get back in another line to see if they have the item I wanted. I've been told from multiple associates to ask if they have an item so I don't have to wait in another line. I wasn't happy when I left, I wanted to purchase more items but wasnt going to wait in more lines when I've received amazing customer service before. It's disappointing to not receive the same customer service from all staff members!!!

Brian S. (Powered By Yelp)
5.0
01 Jul 2011

I feel terrible for anyone who has had a bad experience here. I can't even begin to understand how anyone could have a bad experience at Harborside. Every employee is dedicated and  most of them have compassion oozing out of their pores.Everyone who complains about the price, keep in mind all the FREE services they offer. Free chiropractic services, free cannabis growing lessons, free hypnotherapy! Not to mention the fact that they test their cannabis for things you shouldn't be putting in your body and their THC and BCD content levels.PEOPLE LOVE HARBORSIDE. Be prepared for a lengthy wait if you're purchasing flowers.I LOVE HARBORSIDE.

Matt N. (Powered By Yelp)
1.0
28 Mar 2007

Wouldn't let me in because I didn't want to register with their database.  NOT close to public transportation at ALL.

Chris N. (Powered By Yelp)
5.0
21 Feb 2014

These guys are great, very knowledgeable and friendly. Their clone selection is very good, though it would be nice to see more CBD strains available. Great edible selection as well.

Karen R. (Powered By Yelp)
3.0
19 Jan 2010

Harborside feels very secure...good security at the door, and quick check-in at the front desk. Harborside also has many stations from which to buy, so the wait is never too long even during peak hours.My criticism is that their product has been consistently inferior, and consistently expensive.I thought I was the problem...but through research I've found that other clubs have greater quality for lower prices.

Roxane A. (Powered By Yelp)
2.0
01 Jul 2014

Overrated.For all the talk they give about CBD, the person who helped me had no idea about it. I brought a big list and all they had was the same couple edibles you can get anywhere. Sparc, in SF, is way better. Shorter lines, better vibe, and more knowledgeable employees.

Daniel L. (Powered By Yelp)
5.0
11 Jan 2014

If your both a stoner and an entrepreneur, this place is for you! Selection is crazy. Very good prices on oils and concentrates, at least compared to places in SF.

Mari H. (Powered By Yelp)
4.0
28 Feb 2014

Redemption! I have to say the staff has made up for the last issues. I love their new patient rewards program so I don't have to wait until I reach a certain threshold to redeem your savings.

Melissa C. (Powered By Yelp)
2.0
13 Feb 2010

The workers here are usually always really nice. They have a nice VARIETY of strains to choose from..but their weed is almost ALWAYS dry and most definitely overpriced. I'm sorry but why is a $60 eighth dry and/or stemmy as hell?I dig the vibe and look of the store. But it's very "business" oriented. All their weed is prepackaged and not weighed in front of you. You can't call and ask about products. I've called simply asking if they had any hlt brownies in stock (because smoking would be too harsh on my throat at the time and that's the only edibles they carry that I like) and the lady said "We can't discuss product information over the phone", but apparently they can list strains and prices via twitter???). Sorry I didn't know you liked wasting customers time and gas money driving to your dispensary only to find out you DIDN'T have a product where you could've simply answered yes or no and saved all the hassle. TIP: 1.Please don't be fooled by prices (as I have been) either!!! A $60 strain is not necessarily better than a $40. I've gotten $60 eighths that barely did shit (not always but it's def. happened) and cheaper strains that have been some of the best product that they carried.2. TRY THE BANANA, it is amazing! Taste, high, smell and was the only strain I've bought here that wasn't dry (both times as well)3. Don't always go for employee recommendation, almost every time I do I end up with something shitty (they're just trying to get rid of it). Some employees are really helpful and know what they're talking about...others not so much. There are a lot of things I'd like to see this place change (but they probably never will) but don't get me wrong, the people here are extremely nice and they do have good products. Not the best club in the bay (I believe that one goes to Grass Roots), but it's closer and convenient for a quick gram or an edible.

Spencer S. (Powered By Yelp)
1.0
18 Jun 2018

Since my first review is already hidden, decided to post it again. It was my first time here all the way from Sacramento and my brother who was in there with me gets different deals than me because all the bud tenders are saying different things. After being told by the kind guy walking around that ALL Harborside extracts were buy one get one for a penny I Tried buying 1  75$ Harborside extract to get the next for a penny and 1 cheap 20$ Harborside extract to get another one for a penny,  only to be told by Sasha and Gaia that I'd only be getting the cheap ones for a penny and have to pay for the 2 75 dollar ones. But somehow my brother asks for the same exact thing from a different budtender at the same exact time and he gets one of the  75 dollar onesfor a penny. So we end up walking out at the same time with a completely different amount than each other because I got worked by my budtender because she had no idea what she was talking about  and my bro  didn't. So  pissed man.. please make sure your budtenders are on the same page.

420Babe S. (Powered By Yelp)
2.0
07 Sep 2014

Personally I think this place is overrated. I feel like the only reason why people even give this place the time of day is because of the hype. Monkey see monkey do. The bay area is full of monkeys! This place is always crowded when I come. I'm never cheap but I feel like the quality doesn't match the price.

Tracy A. (Powered By Yelp)
5.0
28 Dec 2011

I have a painful nerve condition and I am looking for pain relief that is not Ibuprofen because it gives me pre-ulcer conditions in my stomach, Tylenol is not enough, and narcotics make me feel really funny/sleepy. I am going for the high CBD meds that are high on pain killing and low on psychoactive effect.I appreciate that Harborside tests all of their meds and publishes the results on both their website menu and iPhone mobile app. That makes it easy to decide instead of getting overwhelmed by the choices once you get in there. Added bonus is that they are right by my office.

M G. (Powered By Yelp)
5.0
31 Jul 2014

My brother is the customer, but I drive him to Harborside and see what goes on (though I can't go into the facility). Great security and organization from the moment you pull in to you get into the facility. Once you have your documentation in order the buying process goes quickly and while the prices aren't the lowest, the selection and quality are top notch. Sure is a lot better than the old days of walking down Market Street...

Jodie G. (Powered By Yelp)
5.0
10 Sep 2014

Went there today for the first time and everyone was so nice and helpful and had lots of patience since I am a beginner.   I was there asking about medical edibles and they taught me so much and have a huge selection.  I would highly suggest this place and great location.

Michelle S. (Powered By Yelp)
5.0
27 Nov 2009

Harborside is definitely one the best clubs in the bay area. It's definitely my favorite club, hands down. Here's why: -great quality medicine. Everything I've sampled from Harborside has been potent, and they offer at least 20 different strands at a time, and the switch up their stock every couple of weeks. -service is excellent. Sure, there are a couple budtenders here that I don't instantly click with, but for the most part, the staff is really friendly and knowledgeable. If you're not sure what to get, they'll always point you in the right direction. -the space is professional. It's spacious, bright, and clean. -it's a little pricey, but not by any means expensive. Their grams range from $15 to $17, while their eighths go for $45-$60. Not the cheapest, and they can't weigh it out in front of you (so no hookups), but there's usually a little extra in the bag anyway, so it's definitely worth the money. -Their edibles are ok. But then again, edibles don't seem to work as great for me. They do offer a pretty good selection though, from cookies to honey to lozenges (which to me are a bit odd tasting, you don't really get a high, but you get a teensy sleepy).-Their concentrates are good too! They usually have a few different types of hash, and a couple types of hash oil, etc at pretty good prices. I've gotten hash oil from them several times, and they last a while, so it's for sure worth $25-40. I've been to other clubs in the bay, and time and time again, I've been finding a reason to come back to Harborside.

Toomi And Lance C. (Powered By Yelp)
1.0
22 Aug 2010

This place has the WORSE customer service - EVER.. I do not recommend this place unless you like the workers yelling at you.. people have choices, and trust me, there are TONS of other places that know how to communicate and appreciate customers.  As soon as we arrived, they told us to go through the door, and when we opened the door, some old ass white guy yelled at us not to open the door and then yelled and told us to sit down.. hellloooo last I checked we were spending our money there - and usually when that happens, people expect to be treated well, with respect. Its called CUSTOMER SERVICE and its not rocket science.  This place has the rudest staff that lacks communication skills - every single staff person was rude, so we left, why would I want to spend my hard earned money to be treated like crap..?Perhaps they were having a bad day, but thats not my problem, they need to learn how to respect and treat customers and this should have been done before they opened up their business.This place is AWFUL. Trust me, you have choices, plenty of them, don't patronize a place that doesn't even know how to treat patients.

Kwang C. (Powered By Yelp)
1.0
16 Dec 2013

No more.  Ghetto security very rude n telling me a disabled person to park my new Benz on the street.  Just about shot the kid with my Nina lol.  Ah y'all lost a rack n sales beeiiissshhhhh

Krishna V. (Powered By Yelp)
5.0
18 Jan 2014

Chronic Chronic Chronic, best wax ever! And they use glass containers. It's worth spending the extra money to travel here. I've never been disappointed.

Vern D. (Powered By Yelp)
5.0
20 Aug 2017

This is a very nice place... The medicine is clean and the best... Michelle is a staff member that so helpful and nice...And always remembers you... She alone gets 5 stars.... Please go

CarlaFornia W. (Powered By Yelp)
4.0
13 Feb 2009

I love the cleanliness of this dispensary!! Bathrooms are very clean too. Everyone is always so nice and helpful. Over 30 types to choose from, delicious edibles, plants, hash, oils and so many wonderful FREE services to clients such as massage & Meditation. In a secluded beautiful location next to the water. They have a frequent member card, the more you spend there your card gets punched and when its full you will receive a free gram! My favorite place thus far.... its 4:20!

Asia H. (Powered By Yelp)
3.0
07 Aug 2010

Harborside definitely has the best meds available this side of the bay, and their edibles are always insane. I recommend the trichome lozenge (called the "shiva crystal" at the Divinity Tree in SF) and the HLT brownie if you want to get your money's worth. I have never had a complaint about their bud--and I've tried at least 30 different strains from there. My major complaint is about a specific employee that has hit on me IN FRONT OF MY SIGNIFICANT OTHER. I get that the job gets boring, but seriously man? This experience alone has left an awful taste in our mouths, and we will refuse to go there if we're afraid he might be working. Come on Harborside, there are hundreds of people dying to work for you, stop hiring creeps. Bottom line, if you're going to Harborside for marijuana, you're in luck. If you're going there to feel respected, relaxed, and secure? Try Coffeeshop Bluesky.

Ryan L. (Powered By Yelp)
1.0
29 May 2017

Horrible service! Eva g treated me like I was ghetto! I walked in there and ask for the oz special and ask a couple to choose from she literally grabs me 2 of the worst kind the girl next to me the lady had like 10 for her to choose by horrible service!!

Shannon T. (Powered By Yelp)
5.0
04 Apr 2014

I just came from Harborside for the first time and I am in complete awe.  They were very inviting, knowledgeable, and helpful.  I think this is one of the few places left that you can get good customer service these days.  Not only did they treat me with compassion they actually seemed to care when I told them about my condition.  I was nervous, this being my first time and all, that they would be annoyed with me since I didn't really know what I was doing but nope.  Smooth sailing.  If only everywhere was like this.  If they let me I would move in.

Bruce P. (Powered By Yelp)
5.0
10 Nov 2018

my visit to Harborside Oakland was educational, agent Jonathan1066 provided facts about each strain I purchased answering my question, he was friendly and curious never did I feel uncomfortable, treatment 5 stars, thank you.

Justin M. (Powered By Yelp)
1.0
25 Sep 2017

I just stopped in recently having not been there in a couple years. And it reminded me of why I stay away. They are way overpriced for OK stuff. Nothing for your bottom shelf smoker. I figured if I'm just putting it into flames, why spend the extra money? For an eighth at harbor-side I can go down the street and pick up a half o for the same price. It's all just a high-class facade. Anyone that pays over 16$ for just a gram is getting ripped big. I wouldn't suggest harbor-side to anyone that's likes to save money. The old harbor-side is gone.

Cal J. (Powered By Yelp)
5.0
08 Oct 2009

I can definitely say that this is the BEST dispensary that I have been to in the east bay.  Friendly, knowledgeable staff combined with an open, welcoming environment make this my go-to for my meds.  They have a TON of FREE holistic health services that are geared towards curing people as opposed to treating illnesses.  I've noticed other reviewers taking away a star because of price....not me.  I think about it like this: if I have to pay an extra $10-$15 for an eigth so that the state receives more $$ in medicinal marijuana taxes and subsequently cannabis is viewed in a better (political) light...I'm all for it.  Maybe one day the prohibition on this luv-ly plant will be lifted...*steps down from soapbox (LOL)*

Katie C. (Powered By Yelp)
5.0
18 May 2011

Yes. The best place in the world. The biggest concentrate selection, ever. Buds are usually awesome. Tons of edibles. ... longggggg lines.. which is a good sign.Pricey, but whatever you want, they got... so I understand. They should put together some kind pre-ordering though... or express line.

Celestial D. (Powered By Yelp)
3.0
20 Jan 2010

Good security. Oakland cops awaiting @ Starbuck's.  Overpriced. No knowledge about when inventory was bagged & tagged (how old is this stuff & why is it so dry?). No knowledge about strains.  Inconsistent quality.Quality is good for the $60+ 1/8ths. Edibles are WAY overpriced!  Run it like a retail store.  Get 'em in & get 'em out!  Like the 10 items or less line!  However, they do have a variety of free services, plenty of parking, good hours & they give you a thorough tour w/explanation of how everything works.

Mr. M. (Powered By Yelp)
5.0
10 Oct 2011

I eventually moved away from the Bay area but was told I had to check out Harborside whenever I was back.  It seemed overly hyped, but I had seen the owner Steve talk at a conference and his approach to cannabis was quite thought provoking.  All that being said, when I finally visited it finally felt like somebody had nailed it.  I can honestly say this is one of the best dispensaries in California.  Now I don't mean to rag on some of these other reviews, but I feel sometimes people take this amazing opportunity we have been given here in California for granted.  Maybe I've just had to experience more sketchy situations in an effort of find cannabis over the years than the average person, but any of Harborside's shortcomings that people complain about are quite forgivable in my opinion.My personal experience with the staff was great.  I picked their brains quite a bit and they all knew what they were talking about.  The selection of medicine was superb.  I couldn't be happier with the medicine they gave me.  Clean Green all the way!  Now they just need to open a Harborside in Los Angeles.

Gina K. (Powered By Yelp)
5.0
08 Jul 2013

This place is AMAZING!!Great products, clean space, an array of diverse services and a knowledgable staffI just read that others had issues with service but I personally have found everyone that I've dealt with there helpful and informative

Katherine H. (Powered By Yelp)
5.0
02 Jan 2010

Other patients and I recognize Harborside Health Center as the "Neiman Marcus" of cannabis clubs in this part of the bay. It is the most professional, cleanest, most informative of any other clubs I've toured. The budtenders are nice, helpful, and are well-informed about their products. This club is the best spot to go to if you're into making cocktails because of their wide selection of medicine!Also ... Harborside is the most publicized club in the bay area. They are the only ones really showcased on the news!

Natalie S. (Powered By Yelp)
2.0
26 May 2011

Pretty hard to beat SF quality/prices, I give Harborside 2 stars for trying, but I have too many issues with this place. Granted, I've only been once, so please, I may have had an "off" day with them.The quality of the weed is alright, but the price is ridiculous. They say they have slightly higher prices due to their free services (which is KILLER - free yoga, acupunture, chiropractor, etc.), which I understand, but also NO freebies on your first time? They do have "reward" options - give an hour of your time to them and they will give you $17 off a purchase, or the rewards program which I believe is $17 off after you spend $200 or maybe $300 - either way, no freebies=stupid.Also, the menu wasn't visible until you got to the front, you could save some time by putting your menu in a visible location, and putting appropriate prices up. Here's another idea - HIRE BETTER PEOPLE, maybe then you wont need 15+ people working there at the same time. I'm amazed at how awfully run the place was considering the size of the crew. Sparc has half the employees, just as many customers, and 1/2 the wait time. Also, the website is lacking. I'm not sure why in this day and age people still don't post their menu online. That would have saved me a trip, and $90 for 2 bottom bottom bottom shelf 1/8ths....

Jas C. (Powered By Yelp)
4.0
03 May 2015

so far this one the best dispensaries I have been to. Good meds and good customer service. I've never been disappointed about their quality of bud, it is worth the price.  plus they really test their meds! and show their thc %

Madeline L. (Powered By Yelp)
5.0
10 Jan 2010

Okay, okay... a lot of people say that they are rude, but I haven't experienced that yet. Of course, the first day I went in nervous and people can pick up on that... I think the energy inside of the place is a big part of it: its always busy, crowded, and if I had to stand on my feet all the time, then I would be sorta cranky and tired, too. Personally, though, I find this place to be the most professional and awesome crew that the Bay Area has to offer.It's super cool that I can go in there and feel safe - at a lot of other clubs, I really don't feel that way. Everyone is sorta hip, geeky, and makes a big effort to keep harborside in place (they are especially picky about the parking, which makes sense... there is a law office right across the street, and since I work in law, I know how tense a lawyer can be when it comes to property... Haha, law joke..). And their online menu + iPhone App is superb; I don't have to stand at the counter and wonder what I'm gonna get, but if you get the right person, they can answer any questions you have. Its true - their prices are higher than other places, but if you want a cannabis club to test their product, have free services, and keep that level of professionalism, then they have to fund that somehow. Plus they give out rewards cards! For every $12.50 you spend, you get a stamp punched out. Once all of the stamps are punched, its a $17 redemption! I know I could get cheaper weed from another collective, but I feel strong in supporting such a progressive crowd that is educated.Also... Lots of women are employed here! I'm not commenting on the hots, but I think its great that a cannabis collective has so many women working - it makes me feel more comfortable about buying bud, and its cool to connect with other women in the store about bud.

C H. (Powered By Yelp)
1.0
06 Jan 2017

I bought 100 clones and 30 had PM. I bought them back in 48 hours and they won't replace them. They said they would give me a 20% discount on my next order and I explained that it wouldn't help because I have no intention on buying from them again. I told them I would make sure I let everyone know about this on social media. They then told me they were taking me to speak with a manager and took me to security and told them to show me how they deal with aggressive customers. The security didn't do much because they didn't feel that I was aggressive. They then called a manager to speak with me and the manager agreed that I was not aggressive and that taking me to security was not needed. They gave me the number to another manager to speak with about the problem and I got nowhere with him ether. If buying clones from them just know they sale clones with  PM. By the way It was the dosidos from kinship  that had the PM problem.

Maureen M. (Powered By Yelp)
5.0
28 Nov 2009

Yes this is what all clubs should be like. Only if they had a spot to chill in the back. CLEAN, Professional, Knowledgeable, High Security, Friendly, QUALITY medicine (i've seen at least 15-20).Lots of free services for your Health and wellness too.

Jessica D. (Powered By Yelp)
5.0
19 Feb 2010

I absolutely love Harborside. Contrary to the other reviews on here, I think that they have some of the best quality medicine in the bay area. Their prices are fair (especially when you consider that they offer services at no cost like acupuncture, chiropractic, and classes). Their clone counter is absolutely amazing and have yielded well on the plants I got from them, they also have a good seed book if that is your preference.One thing that Harborside does better than anyone else is the fact that they test their product. I want a medicine that is high in CBD so the fact that I can know that is what I am getting helps me so much with my inflammation. The staff there are wonderful and will answer any questions you may have. I always get greeted, and their customer service is great.Two thumbs way up for parking and their security. I always feel safe walking in there and back to my car, which is lacking at a lot of dispenseries in general.My only advice is to have more of their strains tested because it seems that most times the top shelves are the only ones that are, and also get more high CBD strains!

Michelle C. (Powered By Yelp)
5.0
07 Jan 2018

I went on 6/30/18 at 7pm to take advantage of 50% off bud. At least 75 people in 2 lines (I ordered online so used the pickup line. My license was scanned outside because pickups had to be made (or in line) by 7. Tons of security, everyone talking, no one complaining. Once I got inside, I was highly impressed by the size of the store, the seating areas, cleanliness. Nice place!  A fellow customer told me there were some pretty higher up people helping in sales today.  I like a business where those in the offices help out as without the sales, they're all in trouble. I couldn't have been happier with Luis who helped me. I like gummies & got some then he suggested a special of choc covered blueberries, 20 in a pkg for $26.99 plus I could buy 2 more pkgs for 1 cent each. Yea, I'll take 3 pkgs for $27.02. 60 candies. What a deal!  I left as a happy camper and drove home to Contra Costa County Where they just lost out on a lot of tax dollars.

Greg C. (Powered By Yelp)
5.0
04 Feb 2017

I don't see how you can vote this place any fewer than 5 stars. If you don't like the long waits then don't come at peaks times. obviously the demand for cannabis has increased therefore more customers. This place is professional and offers a wide array of product. 5 stars

Tommy P. (Powered By Yelp)
4.0
27 Apr 2009

Prices are a little steep but they do have lots of high grade medicine. Plenty of counters open to accommodate the many customers. Also acupuncture, yoga and a couple other services that I thought were pretty dope to offer at a cannabis center. Also I thought that their volunteer program is pretty cool, especially if you're strapped for cash (volunteer for an hour and get a free gram).If I lived in Oakland this would probably be my main club.

Ephraim H. (Powered By Yelp)
5.0
08 Jan 2014

This is one of the best shops I've been to since I've moved to the Bay Area from Los Angeles

Ronald S. (Powered By Yelp)
3.0
06 Aug 2010

Good Security and Parking. Nobody wants to wait for 30 minutes at a club ever. Only here. It felt like i was in the line at Kaiser picking up a prescription. Terribly overpriced, and the medicine is nothing special... i guess it's all going to the millions spent on building this place. Drive the extra way to go to Garden of Eden because the medicine alone makes Harborside look amateurish. The only great thing about this place is the THC gold, their amazing concentrates, and the extensive edible selection. I would also purchase my clones here, as harborside gets the good strains, even F1 strains!If you need fire, don't go here. Go to the Garden. The only things i buy here are the concentrates and edibles. Good luck paying $65 for the fire here LOL!

Jaime W. (Powered By Yelp)
4.0
02 Nov 2014

Was here sunday....I Love this place great variety i went here for the Ken's Grandaddy and got GDP was just as Good! I have been coming here for years and will keep coming great reward and customer service gets A+

Latalya C. (Powered By Yelp)
1.0
22 Aug 2018

Please don't bother trying to use their delivery service! I live less than 10 minutes away from this business and was told it would be 2 to 3 hours for delivery. After waiting more than 3 hours I was told it would be closer to 5 hours or 6 hour wait. Wtf, basically the driver chose to save my order for when they were going home. Phone customer service was horrible and sounded too high to care. Well I wish I TOO HIGH TO CARE TOO! I asked to speak to a manager and none was available nor would the representative give me any information to write corporate. Harborside your customers have lives and if you can't deliver when you say you will or anywhere close to it then don't offer the service. Just keep it real with people about time and let them decide beforehand if they want to accommodate you! I honestly would have waited for my hubby to get off work and picked it up. But the lack of RESPECT for my time really pissed me off!!! You would think that when you're spending $200 at a business in one purchase they would want to keep you as a customer but nope representative wanted me to feel bad for the person who was waiting 8 hours, and was eager to cancel my order when I asked her how long it will take. She made it clear my business was just another non mf factor! That's what I get for not sticking with Eaze delivery. At least when they mess up customer service goes out of its way to make sure you are taking care of.

Dahled J. (Powered By Yelp)
4.0
14 May 2008

This is the club oakland has been waiting for! Harborside - oh my gawd! makes the BPG look like a soup kitchen. I originally stopped by before they were even open because I was curious to see where exactly it was and the space. I got a little preview (lucked into someone working on the space who gave me a mini tour) and couldn't wait - like I said, this is the club Oakland has been waiting for! Classy, classy, classy. Great BIG space with lots of room in the dispensory and seperate rooms for classes, massage, counseling, a big 'ole lot, etc., etc.As far as meds, this last visit I got an 1/8 of Lavender for $55. it was a little darker purple than i'd previously experienced with the strain but smelled, tasted and smoked wonderfully. Oh yeah, I also copped a Butter Bros Toffee Bar which is my single favorite edible on the market (their struessel is a close second). They actually had Butter Bros products that i'd never seen before and will have to try at some point, but the wallet wouldn't have it this time. now, all we've got to do is impress upon the government of our lovely little city that disallowing medicating on site is silly and that us grown folks need to be allowed to do what's necessary in a clean and safe environment - like the one Harborside provides. What that means is that you - resident of Oakland - need to get involved. You are welcome at city council meetings and free to voice your opinion there (2 minutes per person). Furthermore there's regular meetings of the Measure Z oversight committee each month (on the 3rd Thursday) where you can collude, convene and converse with likeminded individuals who, like you, feel the need to actively affect the change that we all know is coming... just not soon enough.

Lynley Kerr H. (Powered By Yelp)
5.0
24 Jan 2017

There is nothing not to love about Harborside. The staff, product, availability, and delivery, all make this place my #1 choice in the South Bay Area.

Soma S. (Powered By Yelp)
3.0
18 Feb 2011

Meh. Given the remote location, the super efficient operation, and the sheer size of the operation I would have expected better pricing. The service was sort of cold and impersonal, combined with an uninspired 15 minute "tour" of the place. Given the need to rent a zipcar to go here, I wouldn't go back. They had a lot of cool stuff to look at though.

T N. (Powered By Yelp)
4.0
11 Mar 2009

Always a pleasure for the following reasons:* Products - high quality, clean* Selection - wide selection (20+ strains, + much more to fit your needs)* Price - higher end* Ambiance - spacious, very relaxed and stress-free environment* Staff - helpful and knowledgeable staff (Tyler was top dog in service and assistance; had it not been for him, I wouldn't have returned)..

Ojai R. (Powered By Yelp)
1.0
31 Jul 2014

I recently found out about Harborside Health Center after researching online about medical marijuana in California, as I have been recently diagnosed with something (remaining private here) and want to explore the benefits of cannabis.I also watched some episodes of WeedWars and became convinced that Harborside Health Center was on the forefront, and perhaps they are in certain aspects.I attempted contact via their website by clicking their 'Email Us' link for the Oakland location.  The was nearly two weeks ago, and I have yet to receive a response.  I wrote again two days after the initial email, and haven't received a response from that email either.I then bravely called (ok, I suffer from social anxiety and panic disorder), and spoke to a gentleman who told me that the person who oversees the emails was away, but if I don't hear by tomorrow (this is 5 days after the initial email), then I should write again.  I even told him that I was specifically looking for help in choosing what medicine might be right for my situation, but he did not offer to have me speak to anyone, but just said,, "write again".  So I did.  I wrote to BOTH the Oakland AND the San Jose location, including contact information.  Have a received a response?  No.  Not even an automated response stating "Hello, we received your email and a real person will email/contact you within 1-2 business days", or something of the sort.My next move?  I emailed Samantha Campos, the Media Relations Associate, explaining the situation described above, and now it is another 3 days later, and I still have no response.Conclusion:  Either their website email link does not work in any way, shape, or form, they are ignoring me, or they just don't care.I'm still open to having ANYONE from Harborside contact me so I can receive some help and guidance, but won't list my personal information here.

Charles U. (Powered By Yelp)
4.0
09 Sep 2011

Harborside is the Disneyland of dispensaries.Like Disneyland, this establishment pays strict attention to detail.  The premises are clean, orderly, professional, clinical, and as tranquil as the patrons' behavior allows.  I love that the products are tested for mold and potency, an important aspect for terminally ill patients.Also like Disneyland, there are long, slow lines at all the attractions you really want, whereas the less-cool areas are usually quickly accessible.  If you wanna ride the clones ride, you'll be out quicker than if you wanna ride the smokeables ride.  Like the metaphor???Getting to Harborside from anywhere but Oakland can be a bit of a hassle with traffic.  But at least we don't have to battle LA traffic to get there like we do to go to Disneyland!Finally, also like Disneyland, to get the best experience at Harborside will cost you a TON of money.  If you need a cheap option for your personal vacation, Harborside is not for you.

Oz B. (Powered By Yelp)
3.0
04 May 2010

Don't get me wrong, HHC is great. But, after being to several other clubs, smaller in size, with about the same amount of selection, HHC doesn't sit well with me. Why? It's too big. Way way too big. It's the Wal-Mart of clubs. But unlike Wal-mart, they are nice and courteous and incredibly knowledgeable. Great customer service. So why the 3 stars? Well, since they are so big, you miss out on the nice one-on-one, personable attention that you'd get with the smaller guys. I missed that going into here. I also felt like a rat having to go to the queue line things, (I suppose I caught them on a super busy day), and then being called "NEXT PATIENT DOWN HERE". They have 10 bud stations. I'll try them again, perhaps on a slower day. I do want to get involved with their volunteer rewards (1 hour per week in volunteer activism gets you a free gram or equivalent), and make use of their free acupuncture and other healing services.

ron n. (Powered By Yelp)
1.0
23 Jul 2018

I have been a loyal customer at Harborside, Oakland, for about 7 years...During that time, I have spent THOUSANDS of dollars there, and was always much impressed with the operation, their mission, and of the wonderful folks who work there...All that has been slowly changing since legalization...Higher prices, less selection, and fewer knowledgeable happy employees...Harborside has been my go-to place for clones, particularly Dark Heart nurseries...Since legalization, Harborside has fewer clones, often NONE for days...I was told to check online, since they CONSTANTLY update their clone inventory...Happy was I then, when I checked this past Sunday, and found they showed 8 strains, including my all time favorite, Chocolate Hashberry. My wife and I headed to Oakland for the hour drive to get clones....When I arrived, there were NO clones...The two employees that I spoke to argued with me, then discovering I was correct , became VERY rude and condescending...I asked them what they were prepared to do to "Make it up to me", perhaps a couple of doobs or a half-gram cartridge?? They said they could do nothing for me...I then became VERY angry, said, " F### you and Harborside", turned around to leave...At that point, they both laughed, and said, "Have a nice day, sir"""....Boom, I exploded, security came, and now, gratefully, I have burned that bridge to the ground...I have been warned about being "Harborsided" for a year...Shoulda listened....Now I get clones and teens DELIVERED from Clone Bros...I "Highly" recommend them...BEAUTIFUL, rooted, teens,,,Harborside is simply played out...

Michael F. (Powered By Yelp)
1.0
10 Jul 2016

the image shown online/ display might be better than the product. my first time , "budtender" slipped me outdoor ;  indoor shown on website. also train haze was  pretty much Jack Herrer . bait and switched. definitely not going anymore , and discourage patronage to put an end to "pretenders."

Eduardo P. (Powered By Yelp)
1.0
16 May 2013

Never again prices are way way way too much plus super long lines. the last time I went I was disrespected by one of the clerks ghetto attitude I reported her but they did nothing about it definitely not worth the time. if you love getting ripped off this is the place for u

Arric C. (Powered By Yelp)
4.0
06 Jul 2014

If you want to experience the closest thing to a legal pot shop (for medical patients of course) harborside really is northern California's prime dispensary. They have everything and as long as you understand the rules of cannabis community you will enjoy your visit. Pros: extremely helpful. Extremely knowledgable. A huge selection and many free or cheap services are available.  Friendly environment and they really try to give you what you want or need. Free delivery but after a certain time they do stop taking orders. Cons: harborside is not cheap. But I do believe you get what you pay for. It does get crowded at times but I mean it's harborside you have people coming from all over California in addition to the local crowd, don't expect a quick in and out but there are times where you can be in and out pretty quickly. The flower does tend to feel dry and strains in high demand do sell out. That being said I've never received anything less than quality bud and product from harborside it's more preference that I like my cannabis a certain way. Well dried and cured bud is just nice and beautiful, I am just weird. Tips: Try and be as specific as possible and if you don't know what you want say something along the lines of "I like this I like this and I don't like this." And they should recommend something that you may very well fall in love with what they give you. If you want a desired effect, ask if they have something for your personal needs wether it be a sativa, indica or a cbd strain. And don't feel rushed, every dispensary is open for the patients so take your time, ask questions, and enjoy yourself.

Karen M. (Powered By Yelp)
5.0
20 Feb 2015

O well what can I say, that Joe is the nicest person in Oakland. Well mannered, courteous, cordial, funny, knowledgeable and did i mention not bad on the eyes. Go Joe Go! I hope you truly like your job because if you don't, you are the best actor in Hollywood. And...the Oscar goes to...Joe at Harborside/Oakland. Okay enough about Joe, I don't wanna make him blush. The staff i.e. Welcoming Committee, super nice, professional and Always courteous. It's a pleasure to be of their acquaintance. Go Team Harborside-u guys (& gals) are the gr8est!!

Marcella W. (Powered By Yelp)
5.0
21 Oct 2014

I really enjoy going to this club. It is open and inviting and they have a great display so you can browse and make a choice before being helped. Most of the employees are friendly and knowledgeable about most of the products. Only one person rubbed me the wrong way so far and I'm a regular. It can get pricey but the quality is consistent. Sometimes when I purchase from other dispensaries they have a product with the same name but the flavour or effect is off.

Julie S. (Powered By Yelp)
5.0
17 Oct 2013

I rarely write reviews, The internet is saturated with opinions and it never seemed necessary before now. On a recent trip up north I was advised to visit Oakland  for meds.  Armored with only an address I went on my last day of vacation, right before getting on the fwy to head home to Orange County. I had no expectations. I was an obvious newbie dashing up the stairs and darting through the doors. I was redirected (gently) by staff to go to the first point of check in.  I expected an average dispensary experience. Quick, average, and uneventful.  Harbor side is not average. Upon entry, I was impressed. First thing noticed. The space. Is open, bright, lots of windows, clean and beautiful, Second, the staff. Helpful, knowledgeable, well spoken. I was given a tour,  and made aware of other services offered. Massage, yoga. A host of holistic wellness services. I was invited to sit at their computers, and write letters of support for wrongly imprisoned marijuana offenders Or  to our congressmen to express how important legal marijuana is, to us patients. After that, my mind was blown and I hadn't even entered the showroom. Waiting for verification on a  cool cedar  wood bench my thoughts came plentiful. Are other people aware of this place? Who runs such a tight operation? Are they hiring? Before long I was given the green light to enter the showroom and do my shopping. I went in there with my mouth gaping open like a first time visitor to New York's Time Square. From the clone/seed section to the bank style lines that organize patrons waiting for consultants. This place was ran with precision, care, organization and compassion. I was thinking ( THIS IS HOW THE ENTIRE CANNABIS INDUSTRY SHOULD BE DOING IT. THIS PLACE IS THE POSTER CHILD FOR HOW MARIJUANA SHOULD ME SOLD IN THE UNITED STATES. While buying my medication, the consultant spent  time LISTENING about my specific issues and when I had finished  offered compassionate advise, made helpful recommendations and maintained a professional level that was beyond what I  have ever experience at my own Dr. at Kaiser.  I left a very satisfied patient. My excitement  reignited weeks later. when I turned on Netflix to see a show called Weed Wars. To my utter delight and astonishment  It was a reality show about Harbor Side.  Through the exposure of that show, so many of my questions that ran through my head that  first day  have been answered.  The Who?  The How? Are you hiring???  In short, the best dispensary in California. Maybe in the U.S. An absolute must see.  I'm still holding on to some of the medication  I purchased that day. I cant bare to use it all,  knowing I wont be back at Harbor Side for a while unless that job comes through :) I believe marijuana should be decriminalize for all legal adults and until it is, we need to stand together. Find every Steve De Angelo in the U.S. and fight for our rights. Its your responsibility and your right to have a voice. Be heard, Be proud. Out of the Shadows, Into the light!

Brian M. (Powered By Yelp)
5.0
03 Apr 2017

Since my wife started chemo treatments in June last year, Harborside Delivery has become a life saver for us.  The folks who take the orders on the phone are great and the drivers who deliver are amazingly dependable and predictable.  Our most recent driver, Matt, was kind enough to take time to talk to me about how my wife was doing and how well the product was helping.

Alfred Y. (Powered By Yelp)
4.0
15 Nov 2010

I understand this place. They're a business, and they're good at what they do. You'll understand it too when you walk in. They slide you through a quick 5 minute tour after they inspect your doctor's recommendation. Service persons stand in a count of 5-6 behind a counter, which are fed a line of patients. Guided by a single, velvet rope, you wait your turn to behold their current strains on display. Edibles are kept in the back, only to be ordered off a paper menu.Strictly business. In and out.

Cris P. (Powered By Yelp)
1.0
24 Mar 2010

MY FIRST AND LAST VISITI just started a yelp account only to review harborside, which i visited just a hour ago.  I originally wanted to give 1.5 stars because it wasn't all bad, but the overall experience has left a sour taste in my mouth.  -Selection looked pretty good, prices seemed pretty high for the quality...- Gave them benefit of the doubt that the high grade truly was worth the 60+ an eighth..-Came home, and as i began to touch the medicine it crumbled immediately into powder.  So much for the tender Purple Kush i shelled out so much cash for.-The worst part is that i called in to tell them about their old and dry purple kush and the woman offered a quick apology, but no recourse to my qualm after spending over $60 on this crappy bud.-Was expecting so much more especially after the 'tour guide' told me i would never go anywhere else again.-Please do yourself a favor and get quality medicine with STELLAR customer service at any of these awesome establishments- Divinity Tree, Berkeley Patients Group and The Greencross Delivery

Aimee P. (Powered By Yelp)
5.0
02 Mar 2012

There are a slew of great cannabis dispensaries in Oakland. This is as good as it gets, imho. Was spoiled here for nearly a decade. After spending the greater share of my life in danger every time I purchased my meds. It's been a real treat to come here. I utilize these effective meds for my battle against addictions, trauma issues and arthritis/pain management. Was able to get myself away from alcohol and tobacco and even occasional "party" drugs because of easier access to medical marijuana. I always marvel at the amazing variety of different strains of weed here. Was always pleasantly surprised to see such a huge variety of different customers in line, too., from al walks of life, all different ages, background, cultures, sexualities. There is no logical reason why marijuana is not legal and accessible in all the other states of this country  where it isn't yet.

Beckie U. (Powered By Yelp)
5.0
01 Mar 2017

Harborside is the greatest.  Everyone is so professional and knowledgeable.  I remember the first time I walked in, I was so surprised by the clean, bright, well organized store.  I had expectations of the sleazy joints from the 80's. I'm sure my mouth dropped open when I walked in.

Robert C. (Powered By Yelp)
4.0
23 Oct 2016

Oakland's Harborside got the best deal on concentrate hash for $15 a gram...Every strain i've tried , from cookies, kush,  to trainwreck, has been potent! Their  concentrates are usually higher priced, so the $15 a gram specials runs out really quick! I've also tried their edibles...brownies, candies...etc..I only caught a small buzz from all of it, regardless of the dosage. I have a very high tolerance, so their edibles are just not strong enough for me. Their buds selection is usually really good..Just got to make sure it's a fresh batch. If it has no smell & is all dried out..Don't buy it! They'll usually run a  special on the old stuff. I had bought a 1/8th of some terrible grape ape for $45. I usually don't buy buds from any dispensaries because they just charge way too much. They charge anywhere from $280 to over $400 an oz. depending on strain. I can that that same bud for $200 max from private caregivers!  I basically just keep an open for the concentrate specials when they do have it..Which isn't that often, that's why i stock up when i do see the specials, they stay nice and fresh in my mini fridge.I  just went there saturday (10-22-16)  and bought 6 grams of trainwreck hash  for $98.65...This was some really kick ass shit! Went back to the site to try and order some more, and they were already sold out! I really don't know why all the bad reviews for customer service, every time i've been there has been a cool experience, never had a problem with the guards or any of the workers inside. The dispensary itself is well lighted and pleasant , compare to some of the other dispensaries i've been to in the bay area that were poorly lighted as to try and hide the appearance of their products. Can't wait till Harborside opens in San Leandro...Closer to home..:)

Anita L. (Powered By Yelp)
5.0
18 Jan 2016

Great job Emma! I was so confused with all the Great selection. I told Emma a little bit about the medicine that I like, thank you Emma for the great help she recommended about six different items and I pick four. I just got home and nibbled and some of the medicine and I must say it is great, cheers! thank you for the great experience.

Dave F. (Powered By Yelp)
5.0
29 Sep 2009

In my opinion this is the best dispensary in the East Bay.  The location has plenty of secure parking on-site.  They have a wonderful selection and a very helpful staff.  I bought 3.5 grams of Blue Dream for $55.  They have all different price levels...low grade, mid grade, high grade and top shelf.  Additionally they have a nice variety of edibles too.This is now my #1 choice and looking forward to coming back in the future.

Sal F. (Powered By Yelp)
5.0
21 Sep 2014

Had to update my review went back and gave it a try i am impressed Doug great guy explained medicine down to the tee also medicine is better now front desk staff super awesome  i will defiantly return thank you guys especially Doug great staff great medicine i officially love this place

Sean W. (Powered By Yelp)
4.0
16 Oct 2013

This place is great its pretty fast considering how many people go their the staff answer all of my questions so far they seem to be rite on point this place also helps with lowering my blood sugar levels  for my diabetes

Dawn M. (Powered By Yelp)
5.0
22 Jun 2016

I just got my medical card yesterday and was determined to make HH my first visit to any dispensary. I had seen the documentary "Weed Wars" and was impressed with DeAngelo and his team's commitment to advocacy and safe medicinal access. That said, all staff was expedient, professional, inquisitive and helpful. I went today to find help with chronic migraines, prescription medication was failing me and leaving me feeling broken down. Some active CBD tincture and topical ointment and I'm close to feeling "normal," most of all hopeful that I can kick this nasty migraine cycle.   I want to go back for a massage and don't know how accessible massage treatment will be and I want to try some of the lovely edibles that were displayed, I'll write on that when I find out. Otherwise, thanks to all the staff, especially Jaene (sp?) who took her time to make sure my medical needs and price point needs were satisfied. Heads up to other newbies, it may be on the website...but credit cards are not accepted. Cash or Debit Cards only.

Reynaldo R. (Powered By Yelp)
5.0
02 Nov 2014

I know it might be kind of pointless to make a review for a place I've never been to but I saw the show Weed Wars about this place and my 5 Stars go to the staff the buyers and just everyone who works and owns the establishment.  Finding people with so much knowledge dedication and enthusiasm to start a business like this to help others not just for a "high" feeling but for pain relief which I never knew about cannabis helped with is amazing.  I live all the way on the other side of the country so we do not have places like this here but I hope one day I can visit harborside to meet the staff and owners and just get educated on medical cannabis and help me feel better about cannabis instead of having to be secretive about it with family and friends.  Keep doing what you guys do you guys are helping tons of people God Bless all of you!

Rick C. (Powered By Yelp)
5.0
02 Jun 2016

Caprice was awesome, very knowledgeable and awesome personality. Always impressed by Harborsides professionalism and quality selection.

Daniel H. (Powered By Yelp)
4.0
09 Nov 2010

Harborside has the most professional layout of any club I've seen. First timers are given the ground rules by the head of security, registered in their system and given the full tour of the services offered. Might be a little overwhelming for those who like the low key mom & pop shops or home delivery, but I realize they are the most popular dispensary and most scrutinized so they have to make sure to be legit. If you're looking for edibles or concentrates, this is definitely the spot. I've tried a lot, but I hadn't even heard of half the stuff they had there. Always tasty and potent. The only downside is that they rarely have the best deals and most of their selection is $50+ per 1/8th, and that's 3.5... not 4.0 grams. It's like Whole Foods, it might be better quality, but I'd be broke if I always went there. I'd go for the Mighty Mix if it's available. It's $40 for a mix grab bag of their top shelf, just ask for it by name. Peace!

Sloane M. (Powered By Yelp)
5.0
19 Oct 2012

I love this place! The location in Oakland is clean, sunny and usually really well stocked. The product is consistently amazing and the staff are all really cool, friendly and well informed. I've been to a few other places in the Bay area and this is definitely one of my favorite! As far as prices go, the top shelf prices can be high, but I feel like they always have a fairly extensive range of products with varying price points.I just started using the delivery system here in the East Bay and if you have not tried this yet, you really should start! Chris is so friendly and professional (told you I'd give a shout out) and everything was fast and organized. Free same-day delivery to my doorstep?! I am a lucky girl indeed. Thanks Harborside!

David W. (Powered By Yelp)
1.0
28 Jun 2018

over priced and rude people . tryed calling today i got this rude sister on the phone. and huffing at me . like i was some little kid...very rude very disrespectful

Joshua H. (Powered By Yelp)
1.0
03 Mar 2011

This place is filled with a bunch of douche bags not all but most. Usually when im there most of the employees are seriously medicated which makes my experience there a bit intolerable and for the albino chick with the freckles can we say "RUDE" especially the douche bag at the front counter with the Thomas english muffin hat, what is Thomas making Medible muffins now? Due to my experiences their ill take my chances buying my meds on the streets.

Ian S. (Powered By Yelp)
2.0
02 Jul 2017

Get you in, get you out. Biggest in the bay does not mean the best.

Tony P. (Powered By Yelp)
5.0
26 Nov 2014

Vannessa F is great help and very knowledgeable of strains.. Will definitely be coming back to see her! Thank you Vannessa

Cindy O. (Powered By Yelp)
5.0
30 Nov 2012

I have been going to Harborside for over three years and am a big fan.  The staff is courteous, compassionate and knowledgeable.I just tried their new delivery service and it is fantastic.  I put in an on-line order and within an hour a guy named Carson called, set up a time for delivery and was at my door on time.  He was dressed very nicely, very low key, just what you want when using a service like this.  On top of that, I got the deal of the day and 3 free pre-rolled joints for trying the service.  I tried to tip him but he wouldn't take it, really a great guy and this is a wonderful service for people who have a difficult time getting around.

Eddie L. (Powered By Yelp)
3.0
12 Jan 2015

Long time customer disappointed in quality control. Low quality weed is making it through the inspection process and ending up on the top shelf. They recently lowered prices but we should not have to suffer with bad weed in return. Return process is seamless but I am tired of returning. Better quality elsewhere for sure. I will not say where cause it is all mine. :-P

JD L. (Powered By Yelp)
5.0
04 Jun 2013

This was my first time visiting Harborside and I couldn't have been more impressed. I am very involved in the medical marijuana field and have been to many dispensaries in my time, but this was hands down without a doubt the best experience I've ever had. When you arrive someone greets you right away to get you signed up. Everyone I met in the first minute I was there was extremely personable and friendly. After the tour, I roamed around and checked out their many clones and smoking products. When I finally decided to approach the bud counter I was assisted right away by a very friendly associate named Elyse. Elyse took the time (about 30 minutes) to answer ALL of my questions thoroughly and completely without ever getting the least bit impatient. She offered personal experiences along with what she's heard from other patients. I have never met a budtender more knowledgeable in the healing field and chemistry of cannabis. This is what budtenders should be like!!!!I love what Harborside is doing and they ARE the model for which all dispensaries should compare themselves to. Out of the shadows, into the light!

Brandon S. (Powered By Yelp)
1.0
17 Jun 2018

First time here all the way from Sacramento and my brother who was in there with me gets different deals than me because all the bud tenders are saying different things. After being told by the kind guy walking around that ALL Harborside extracts were buy one get one for a penny I Tried buying 1  75$ Harborside extract to get the next for a penny and 1 cheap 20$ Harborside extract to get another one for a penny,  only to be told by Sasha and Gaia that I'd only be getting the cheap ones for a penny and have to pay for the 2 75 dollar ones. But somehow my brother asks for the same exact thing from a different budtender at the same exact time and he gets one of the  75 dollar onesfor a penny. So we end up walking out at the same time with a completely different amount than each other because I got worked by my budtender because she had no idea what she was talking about  and my bro  didn't. So  pissed man.. please make sure your budtenders are on the same page.

Denny P. (Powered By Yelp)
5.0
02 May 2014

I love harborside I been coming here for the last 3-4 years ... I love the og strains and edibles, come and check em out.

Ivy S. (Powered By Yelp)
5.0
19 Jan 2014

The very best! Staff are very knowledgeable and I love what they are doing to educate others on the fact that marijuana helps people in many different circumstances. Changed my views on many things. I now advocate it's positive attributes to many I knew who were unknown to the idea of marijuana in any aspect as being helpful.

Jessica E. (Powered By Yelp)
1.0
13 Jun 2016

I just wish someone could actually help me. The people are nice and the place it's very nice too but every recommendation I get from them, it really doesn't work for me. Yes I know everybody is different but I get responses like "oh I haven't try that so I don't know anything about it" that's just a bit odd, shouldn't employees get a training or something about the product? Why should I hope to talk to someone who had try what I'm asking about in order to get some information? The recommended flowers are giving me headaches and changing my mood in a negative way and this is what I've been getting when I'm asking for the "happy pill" feeling to deal with depression. It's the same when calling on the phone or trying to chat online. I love your place and I want to keep buying from you but can you please train your staff to actually help those who are not buying just to get high? I have chronic pain, depression, etc. I feel like nobody cares.

Marlon Q. (Powered By Yelp)
5.0
09 Oct 2016

This dispensary is by far my favorite! Jonathan G. always takes care of me. EXCELLENT PATIENT CARE!

Doggy Doggy At Kit's House P. (Powered By Yelp)
5.0
06 Jul 2013

Woohoo! As good as it gets! When I get my meds at Harborside I feel like a REAL free American , not a felon .

Tony A. (Powered By Yelp)
5.0
20 Nov 2014

This place is pretty great. It seems like they really care about the patients. I think that they have a good selection of medicine to suit a wide range of medical conditions. I wish they had more outdoor flowers, however.

Juanita G. (Powered By Yelp)
4.0
24 Aug 2013

I confess, I have no other experience with cannabis dispensaries, however, the staff was helpful and friendly. My primary reason for visiting is pain relief and the staff explained the difference in the various properties of Cannabis. I  was able to decide on a couple of products and now we'll see how they work for me.

Maxwell A. (Powered By Yelp)
5.0
10 Jun 2012

I've been going to Harborside for years. Have to say they seem to just keep on improving. Vast selections of lab tested products view-able on their online menu.  Cool location, great staff and a relaxing atmosphere. I always leave satisfied. They also have a delivery service that's quite superb. Basically bringing all the quality Harborside has to offer, to your door. Its Fantastic! You can call in your order and they wont hesitate to answer your questions. Drivers are fast and dependable, everyone's extra helpful, and overall its great. I would advise giving it a try if you haven't already!For providing so much to the people, I can't thank you enough Harborside.

Honey T. (Powered By Yelp)
3.0
20 Apr 2013

I have mixed FEELINGS about harborside. Harborside is big business. They are overpriced. Their location is not adjacent to public transit leaving some sick &/or disabled people trying to walk over the 880 overpass from International Blvd. The closest bus stop (in case you'd like to get there)  is 17th st. on E 14 "International" (72 lines) Most of the staff do not know how to get to the location via public transit and on my first visit I was advised to take bart to Lake Merrit  & was told it was walking distance. Bcs I was completely unsure of where I was headed I decided to take a cab ride to learn the route...1.8 (mapped) miles...not exactly walking distance & obviously more costly than I had planned. Harborside does however provide free holistic services to patients(which is very cool)  and should you have financial needs (and are one of the lucky) you can receive a care package of 1 gram per week for I believe 6mos. (I no longer get these) However, the care package is always what I refer to as "mystery weed" & I bcs I cant even begin to guess strains based on the look of them the first  time I medicate is always an experiment. There should be, at the very least, a labeling of sativa or indica dominate for medicinal reasons. You can also volunteer for an hour (letter writing) and receive a free gram of your choice .The outside staff have always been super friendly to me as have most of the front desk staff.

nick H. (Powered By Yelp)
5.0
07 Sep 2011

pretty much the only cc i go to. Prices vary on grade as it should. I wish there was an express lane for us who know what we are looking for. tends to be a bunch of turds in crocs taking 35 mins to pick out an 1/8 FMLbut for the best stains around this is the place to go

Marco M. (Powered By Yelp)
5.0
23 Oct 2013

Now that Berkeley Patients Group is tiny this is my favorite dispensary. They have a wide variety of products and knowledgable staff. Out of the way location which is never in my path but I'm sure that is because of all the zoning rules which is why BPG is tiny.

Athena R. (Powered By Yelp)
5.0
16 Jun 2012

Harborside is the only medical cannabis center I will go to. They have excellent products and a safe environment.  The entrance staff is always very welcoming. The staff behind the counters always seem to be a bit aloof though. All in all HHC is a great place to go for medical cannabis needs.

James C. (Powered By Yelp)
5.0
07 Apr 2016

Went here on July 3rd right before Independence Day and it was crowded as hell, but you can't help it if it's the holidays I guess. Staff is very friendly, willing to explain things, and there isn't an intimidating vibe about the place because of the diversity of people and the layout of the shop.

Molly M. (Powered By Yelp)
1.0
01 Dec 2016

I cannot support a place that treats people with disabilities without dignity and holds their disability against them. product here is also overpriced and it isn't always good the last big batch I had contained moldI cannot get into every single detail because I need to protect my legal medical privacythis business discriminated against me for having a disability. they would not make any reasonable accommodations for my disability, then they harassed, berated me and screamed at me for having a disability and then took away my membership card. they also exacerbated my disability and caused injury and harm to my person. all of this happened because the security "manager" doesn't know how to do his job and he doesn't know how to run his security staff and they don't know how to talk to people especially people who have a disability and considering that every single person that walks into this establishment has an illness and many people who do have a card not only have an illness but they have a disability covered under the ADA like I do. the security immediately started power tripping from the second I stepped onto their property until I was trying to finish my transaction because I "wasn't standing in the right place" and what they wouldnt  listen to was that I was standing exactly where one of their security guards told me to stand and when I tried to explain that to them they got really upset with me and started yelling at me. Apparently when you're outside of the building you are not allowed to have an opinion  or reaction related to your disability. this is where they really started aggravating my disability. The "" self-proclaimed security manager also seems to have a problem with women and women who are taller than him and women who are smarter than him because he is a sexist loser. Who treats a disabled female with such distespect. they were being so disrespectful towards me that I verbally told him to back off not to mention they were ease dropping on a private conversation. and at the end of the day it wasn't really about where I was standing it was the fact that he had to power trip over a woman and deny her medication because that's the only way he can get through life is by bullying other people because he has such a small penis literally and egoically. while I was trying to conduct my transaction they started plotting behind my back about how to ambush me as I was trying to go finish my business. then that's when they really started going off on me and then they refused to let me speak to the manager when I tried to go back in and they grabbed my card out if my hand and took away my card. they  threatened to call the police while I was just standing there asking to speak to the manager and they were screaming 1 inch from my face it was literally like watching a three-year-old throw a tantrum . I literally thought the security manager was going to strike me in the face after that I tried calling and they wouldn't even let me speak to a manager and hung up on meThe security here is pretentious, abusive and they are control freaks who are insecure little idiots with napoleon's complexes. the security managers such a coward he wouldn't even tell me his name or let me speak to his managerThe front office staff is also very pretentious. The people who work here think they're so cool because they had a stupid TV show no one cares aboutthey are very snobby and like to boss people around and treat them like they're disposable. they also like to capitalize on peoples suffering. their " natural" medication is full of chemicals and is overpriced compared to other places. they don't help people they're just there to make a profit off of people's sickness and then hold their illness us against them when they are ill. not one single staff member in their entire organization would let me speak to a manager to voice my grievance and to let them know that I had been treated poorly and that their staff was abusive and neglectful towards me not to mention what they did to me was completely and totally illegalthey had yelp take down my first negative review because they're so irresponsible they didn't want to have to deal with it or want people to know what was really going on. I wouldn't ever go here again because the staff is is really some of the most biggest losers  and they think they know everything about medical marijuana and they don't.  this place is a joke and the people who work here are prejudiced irresponsible incompetent & unprofessional. and it was unprofessional to have my review taken downI will not reveal my personal medical information but rest assured that this did happen and they are jerks and you should not shop here. The people who work here should not be allowed to have jobs. you're welcome

Victor L. (Powered By Yelp)
5.0
08 Jul 2015

I have been going to Harborside Health center for one year now, and I very much enjoy their facilities, their products, and their customer service. I would recommend them to anyone who needs what they do.

Chris J. (Powered By Yelp)
5.0
01 Dec 2014

Harborside is hit or miss for me. Some of the counter staff is exceptional and extremely helpful. Some of the others give the impression they can't be bothered with your questions.My only other negative is that I feel pressured to make quick decisions on my purchase by all staff members but two. The girl in her mid 20's, brown curly hair, is THE BEST customer service I've had at a MM facility in CA or SoCal where I moved from (OB)!On the positive side.. the selection has improved and the CBD's really work well for me. The price is high, but the price is high everywhere else.I will still come to Harborside and feel like they are very closing to re-gaining their big customer base.But how many of these reviews need to be written before they attempt significant progress?*** The managers there only respond to the glowing reviews on here.Be real and I will go to you for all of my needs. Love to see you write back on one of the non-perfect reviews

Teri P. (Powered By Yelp)
5.0
17 Dec 2011

I recently started using Harbourside and found it to be the best clinic so far.  I had 2 other clinics identified and one has been closed for not following the strict rules of selling.HHS is professional, clean and there's no sense of feeling anything about the staff other than they are trying their best.I also watched the Discovery documentary and must agree with most of the negative points made about the staff and the management.  If California wants to make canabus a true medicine then Jesus....act like it.  Are all of your staff medically challenged?  Be the top shelf you are fighting for.  The documentary was your vehicle to show the rest of the world providing this important medical care is legitimate.I don't go to my Doctor and see him zonked on Vicodin!Please you nearly have it!  You are on the right track but you took the position of being the best of the best so act like it and then maybe the Federal Government can take a serious look at the advantages of this medicine and allow the rest of the country to legalize. This country needs the tax dollars...I never thought I would see the amount of legalized gambling in the US, but man check it out!  it brings in tax dollars...

Simon G. (Powered By Yelp)
5.0
08 Nov 2014

The two tattooed brothers that do security are hilarious and welcoming ( maybe brothers, both have rose i think?) , always a welcome smile when they help me up the elevator and it makes me feel good,even when i don't. Thank you fella's...

Samantha B. (Powered By Yelp)
1.0
24 Aug 2014

Don't even deserve 1 star. Was my first time at this club and they were chill and polite but the guy who rang me up charged me too much. I drove a few hours from home to go to Harborside and I call and they tell me to drive back and talk to the sales manager. Worse part is the "smart" budtender ripped my reciept so I have no proof. Never coming back ever.

Sorya B. (Powered By Yelp)
5.0
30 Jun 2013

The Bomb.com. professional, friendly health center, very good, love the delivery option as well

Christine S. (Powered By Yelp)
5.0
16 Feb 2013

I placed an order for the sun grown special, some concentrate, and some edibles. I live far out on the fringes of their delivery area, so I had to order over $100. Which is okay.... it'll be a while before I have to place my next order.The delivery itself was super professional and discreet. I got everything I ordered.  One thing that really impresses me..... the buds I got are HUGE, frosty as heck, immaculately trimmed, and smell divine. This is VERY legit medicine.  I got cannabutter, which I don't  often find at dispensaries and are rather happy I don't have to make from scratch. I want to make brownies, and I'm glad I won't haft start from scratch. I also bought two of their Butter Brother Brownies. Deeelish. I was worried about and did not know what to expect from the delivery experience, but I was utterly delighted with the professionalism of the delivery person. Being a gender nonconforming queer person who is often treated with less than full respect, I had worries about how I'd be treated, but I needn't have. Expect to be treated with the utmost dignity.Also, I gave the deliverer a tip. He said they're not allowed to take tips, however they would accept the money if I still wanted to give it to donate to Americans for Safe Access, a wonderful organization and one I'm proud to have given to. However, if you cannot afford to make the donation, you don't have to. Not required, and they won't ask you for it or pressure you in any way..... it only came up because I mentioned that I was going to tip them.Great product, amazing service, and I'm helping the cause of Harborside vs. the Federal Government, which is clearly going to come to trial and be a landmark case for the movement. This will be my delivery service for the foreseeable future for those times I can't take the BART in and go to SPARC (the Harborside brick and mortar site/s are too far afield for me to visit using public transit.On the downside, while I got my complete order, they forgot to give me my 3 free pre rolls at first. However, when they found out about this error, they contacted me and arranged to deliver them as soon as possible. It shows integrity that when they make an error they immediately make good on it. My suggestion is to check your bag/s and make sure everything's there upon delivery.... but then that rule applies to all deliveries of any kind. I'd perhaps deduct a half star if I could, but I can't so I'm keeping it at five stars as everything else was incredible.It's a new day for the medical cannabis movement. Harborside is at the vanguard. I suspect you'll be as delighted as I am.EDIT: On my first order, I got the sungrown special White Erkle.... the cheapest eighth (or however they measure that) for $30. Today, I placed my second order.... again, the White Erkle. This time, not because it was the special but because the quality was superb and the effects were perfect for what I need. Pretty amazing stuff...... and that was their 'cheap' strain. Wow.

Eddie A. (Powered By Yelp)
5.0
15 Apr 2016

I have been to Harborside Oakland a handful of times, on those visits I knew the exact thing I was going to purchase during that trip. I recently visited to expand my knowledge in tinctures and sublingual intake of CBD/THC. I had done a small amount of research before coming in and was looking for more information. I was greeted at the counter by a young woman named Asha. After explaining my background knowledge on the subject, Asha was more than helpful to fill me in on important parts I was missing. Her knowledge of the medicine and products was astounding. Asha helped me make a decision on the exact ratio of the medicine I needed and was very helpful sharing her knowledge. I am completely satisfied with the products I purchased and just want to thank her for all of her help.

John G. (Powered By Yelp)
3.0
13 Jan 2018

I have been going to the Oakland Harborside "clinic" for years.  The selection is good, the people have always been very nice and helpful (though a little less chat and a little more customer throughput would be nice) and there is plenty of parking.  That would get them a 4 or 5 but, I would guess that roughly half my orders have had some sort of IT issue.  Thus the 3.  You place an order, get confirmation (now a text), and when you get there they have the order ready, but its not in the computer so they have to run around trying to figure out what to do and eventually ring it up again.  That just happened again today.  This has been the case since day one and the greater volume from legalization hasn't made it any better.  Even if I am exaggerating the negatives (as humans are prone to do) and its really only 10% of my visits not 50%, that is still pathetic.  In 2018, not having a shopping cart / order entry / inventory control system that reliably records your order etc is just unacceptable.  If you are trying to process billions of transactions a second in the most cost effective manner possible that is one thing, but at the scale of Harborside there is just no excuse for not having a flawless system.  Obviously the people that put this together to do not know what they are doing (and database's are my area of expertise) and Harborside management views this as a low priority as its been an issue for years.  Every time it happens the clerk at the counter says something like "yea this happens all the time", so its not just me.   They are relying on the convenience of the location, the selection, etc that their customers will put up with this annoyance (and so far it has worked with me).  But at some point enough will be enough as more choices become available.

Mari T. (Powered By Yelp)
5.0
19 Nov 2015

Love this place! And the sales associate Michelle I. hooked me up with some great advice. Go check them out!

Taramae S. (Powered By Yelp)
5.0
11 May 2015

I have been so impressed with all of the staff I have encountered at Harborside. I am new to the scene and have only gone to one other dispensary. But I can tell you that the level of professionalism and compassion each team member carries....is amazing. I've been in customer service for over 25yrs and have never seen such consistency in quality of service anywhere before. I wish I had time to write a review for each of the following staff members....to acknowledge in detail the level of excellence in customer service I've experienced with each of them... Chris F., Alexandra, Jonathan and Thomas. They absolutely know what Excellent customer/patient care means. It's obvious that these super stars love what they do, and want each patient to walk away feeling they've learned something and have been truly listened to. I feel so much more enlightened on the subject of my medication now, since starting with Harborside. They have become an integral part of my pain management plan and I would recommend them for their high sense of professionalism and for the quality of patient care and excellence they are providing in our community. Thank you guys for setting the bar! I can't go anywhere else now....Harborside has spoiled me forever.

Paco G. (Powered By Yelp)
5.0
10 Jan 2015

Aldiene really helped me out great customer service makes you feel welcomed and keeps places like that professional

Ricardo A. (Powered By Yelp)
2.0
19 Jan 2015

I bought a gram of some headband last week & sure it was bottom shelf but it tasted like horrible outdoor no where near indoor medical grade, I've smoked tons of outdoor in my life so I know 100% that it was outdoor but for a dispensarie it was AWFUL.                                                                                        It smelled good but tasted horrible compared to the dispensaries I normally go to  .                                              I would never buy anything  except  clones & maybe concetrates from here if I'm ever that desperate until I find a better place that can satisfy all my needs with nothing but high quality products even if it is their lower grade stuff  it only shows that Harboreside is more concerned with keeping the shelves stocked instead of carrying only medical grade cannabis. Also please label If something is outdoor then list it as cause I would never of never bought their sad excuse for low grade & not to mention I didn't even feel the gram it was a instant regret.                                                Find a better place that won't make you wait 20 minutes because people don't know what they want like me, their should be a fast track lane for people who know what they want & not people who like to browse their whole damn menu front to back it's ridiculous how slow the budtenders line move here.         P.S in reply to your comment it didn't have any sun grown sticker on my bag & how do you expect people to return product that they already used it's ridiculous how about giving people discounts on next order but no you guys are greedy compared to so many other places that give you free stuff just for signing up.

Jordan K. (Powered By Yelp)
5.0
30 May 2016

I came in a little before closing and I waited in line for roughly a half an hour. Once I was seen at the counter by De'Leon, he assisted me in a way that I am sure not many others have taken the time to do. Roughly 2 months ago I tore a tendon in my knee and have recently started physical therapy, but I am still experiencing some nerve issues. De'Leon assisted me in finding a fantastic topical to help with some of the problems I am continuing to have. The first couple that he brought to me were made with almond oil which would have caused an allergic reaction on my skin. He then brought several others to help me in finding one that would work for me without the almond oil. He got me all taken care of in more ways than I was expecting that evening. Thank you.

John H. (Powered By Yelp)
5.0
17 May 2015

My wife and I had the pleasure of visiting Harborside Oakland for the first time today. We registered online and were there in line before they opened.At 9:55 a lady came out and asked if there were any new patients there today we raised our hands and she had us come to the head of the line and also go directly inside to finish the registration.  An associate came to us and took us inside for a tour so we would know what to do. We first met De Leon who is very knowledgeable and answered all of our questions regarding implements used to consume cannabis products. He then directed us to the sales counter where we had the good fortune to be assisted by Cleve whose knowledge about Harborside,s various products was actually astounding.There was no sign of him trying to hurry us or sell us anything that wasn't exactly the right thing for our medical needs. Someday when we come back to Oakland (we live in Southern California) we will request Cleve to assist us.From beginning to end our experience at Harborside was very gratifying. Everything was clean, people were polite and professional.Harborside should be the role model for all dispensaries.

Erin S. (Powered By Yelp)
5.0
29 Apr 2013

My second home. Compared with other great dispensaries, these guys set the gold standard. Professional and friendly, always a staggering selection, open later than others, good deals, security is clearly well practiced, good parking, the interior is light and airy... all with a charming harbor setting. Prices are high because the quality is high, too - at minimum. But they almost always have deals if you are a smart shopper and are willing to try what's on sale - you will be satisfied, trust me :) The knowledge of the bud tenders varies, but I always get what I need. I have encountered staff members who are less experienced, but they always seem happy to consult someone else and get me real answers. Everyone I have dealt with really seems compassionate and obliging. I saw some odd complaints, Fellow Yelpers. They seemed to be based on the fact that Harborside is very big and too crowded... Remember, popularity and enough square footage to contain it are GOOD things that keep any business going :) Sometimes, there is indeed a long line- if you know what you want, pick up an Express Menu as you check in and hop in the Express Line, it's something I wish all dispensaries had. Also if you show up right after opening time, they are less busy.As far as having to walk too far while in pain, I feel ya. Definitely check out the delivery options, or you can look into having a friend or family member become a "primary caregiver" so they can pick up your meds for you. (canorml.org/medical-mari…) I wish you a joyful, pain-free existence!

My'Riko F. (Powered By Yelp)
5.0
11 Oct 2013

Lovely place. Informative and friendly staff. Looking forward to visiting again and again and again.

F T. (Powered By Yelp)
5.0
26 Aug 2012

Extremely professional and nice staff, very knowledgeable. I have never felt so comfortable in a dispensary before although this place is a collective in fact. I loved how nice everyone was and how knowledgeable the ombudsmen/budtenders are. The departmentalization in addition to the availability of express lanes and the political lobbying in addition to the acupuncture and other services on site really make this place top notch. I feel I could never get better medicine or treatment elsewhere. Fuck Obama for trying to shut this place down, it is the MOST legit one I have ever been to!

Kimberly W. (Powered By Yelp)
1.0
04 Sep 2013

This place is overrated.  Poor customer service, rude security/staff.  They definitely made a horrible first impression. It was uncomfortable enough being my first visit, and they only made it even more uncomfortable.  The woman at the front desk told me to just let the bud tenders know it was my first time, and they would be more than helpful.  NOT.  When I mentioned it to the guy behind the counter, he just gave me this cold stare as if to say.."AND?????" so I just pointed to the first thing I saw in the counter and said  'I'll just take that one', and got the hell out of there.  I will continue to visit Blum in Oakland where the staff is more welcoming and friendly.

JON A. (Powered By Yelp)
3.0
29 Apr 2013

Harborside is a great spot, except for the prices, the staff and customer service. I've been in over 50 times.The prices are high, but the medicine is tested. $17 a gram is still ridiculous though when this place is supposed to be non-profit. Supposedly you pay for patient services, but I tried to get appointments for the services and they are booked a month in advance, at least. You would think as business picks up, the patient services would increase, but they haven't.As for the staff,  I'm sure it must get boring and annoying when every single person who walks in says the same exact thing about the medicine, or asks the same questions, or takes a long time to choose - but as budtenders it bothers me when they don't take their job seriously. If you don't want to talk about cannabis all day with a smile on your face, then don't look for a job in a cannabis club.My biggest complaint is that once before I was charged over $150 for one gram of concentrates and they were so slow and bad at fixing the mistake. I stood there for over half an hour because the manager wouldn't just stay with the budtender until she fixed the mistake. He kept walking around the floor while she tried to figure out what she had done, and he would come back every five minutes and then walk away again. I told the manager I don't think I have $150 in my account and this could cause an overdraft fee, his response, "Well the transaction went through, so you obviously have enough in your account." This was a pretty d**k response considering I did get charged a $25 overdraft fee from my bank because I only had $80 in my account.I wrote Harborside a long letter about this and told them I could bring in my statement for proof, but they never responded to me. Also, after they messed up the transaction, you think they did anything to compensate me for my time? Nope. Did the manager apologize for his budtenders mistake? Nope. Did customer service do their job? Nope. The main thing Harborside lacks is customer service. I've seen people upset with clones, but they don't give refunds. I've been people upset with bud-quality, but there are no refunds. In other words, they act like they guarantee their stuff, but in reality, they won't.I hope Steve and Andrew read this and realize that the majority of complaints from people are based on customer service. The quality is great, the environment is great, security is great, but customer service lacks big time. You want a five star dispensary?  Then pay attention to the customers - especially the ones who are upset.

Brandon C. (Powered By Yelp)
5.0
23 Feb 2016

First off clone selection is off the hook!!!! Get there early if you want any hope of getting to choose from the list on twitter. Got there at 5:00 am and 15 people still in line waiting, mad respect to the guy that showed up at 7:30 the night before. The staff is awesome that handles the clone department and especially Mollie c. on the budtender side that helped me use all those points from grabbing cuttings. Dabbalicious, benson elvis, guild extractions, blue river terps and loud pack all available and taste great. Harborside top notch and always an experience.

Margot P. (Powered By Yelp)
1.0
19 Jun 2014

Do NOT buy clones from here!! I have 5 friends who bought clones at different times and different strains and they all have broad mites! We just lost our whole garden because they lived in the soil from last years crop. Our entire county is infested with these things and harbor side has a big part in this

Sarah S. (Powered By Yelp)
5.0
20 Oct 2013

So I have heard many complaints about this place but personally I think y'all are crazy. this place is amazing. I had been in the parking lot many times (my partner has been a patient for a long time here)Every time I come here all the employees are so friendly and nice, including the security outside. I've gotten a different sales associate each time I've come and have never had a bad experience. one of them even remembered me! which was a total shock to me knowing how many patients come in throughout the week.I see some people complain about how expensive it is and how it's a "total ripoff" but come on your going there to get quality medicine!So if your looking for a knowledgeable place where you get treated like a human being look no further!:)

Vassie C. (Powered By Yelp)
1.0
05 May 2012

I recently bought about 40 clones here on 4/20.  The lines were crazy, I had to wait over an hour to get helped.  The guy at the counter was smug even though he seemed to know very little about the specifics of the many strains they had to offer.  I took the clones home and transplanted them.  Little by little about 15 of the clones died or never had new growth... That is $180 GONE!  I have never had such a low success rate with clones before.  Upon opening up the rock wool on all of these said clones I realized NONE OF THESE HAD ROOTS AT ALL!  They were stubs!  I will never waste my money on this crap factory like establishment again!Also I bought some weed here and it was overpriced like most clubs but it was also bad with the exception of the higher end Dutch Treat which was $60/eighth.  Their lower priced Kryptonite was a dud and the "sun-grown" Blue Dream was worse than any heady Cali outdoor I've ever had.

Kelly J. (Powered By Yelp)
5.0
07 Dec 2013

The most professional, courteous business of this type that I have been to. The parking is easy, security is top notch, and the staff is amazing. They have every thing for you medicinal needs and they are willing to help with any questions you might have. We had the pleasure of meeting Steve and he is a wonderful, humble man who really cares about getting the medicinal word out. They may be a little more costly but that is because they do everything by the book. It is quality and professionalism that you are paying for. Thank you Steve and staff for your service!

Michael D. (Powered By Yelp)
2.0
06 Jan 2011

Really unfortunate - I used to go to this place for a long time.  They do have a big selection - a big selection of mediocre, overpriced pot.  I've noticed the quality deteriorating to the point where yesterday I left there empty handed.  I told the nice man working at the bar "come on, do you REALLY think this is worth it".  He even agreed that even their staff think it's overpriced and not very great quality!  I'll never go again - in the bay area an eighth of good smoke should NOT be more than $50.  Harborside is 60 (plus tax, meaning about 65) for the good stuff, and often it's just not that good.  Really sad as they are nice, but I refuse to continually get ripped off by a 'non profit'.  With so many good places in the bay area, I'd give this 'only in an emergency' type of rating.  I personally will go smokeless before going back.

Shaneal S. (Powered By Yelp)
5.0
18 Oct 2015

Harborside is great. They answer the phone very fast even on busy days.Huge menu with lots of edibles.Free delivery to most of the Bay anif you don't like what you got delivered you can call an set up an exchange delivery for free. This was something I had to do because the website is a little misleading. The website will display edibles like this. 2x butter brothers cookies 50mg. That had me thinking I get 2 cookies that are 50mg each for $7 not bad right? You actually get 2 cookies 25mg each for a total of 50mg for $7 which is not worth it. So I went to the menu an saw the 20x korova black bar 1,000mg for $40. That's allot better mg/dollar than butter brothers 285mg/$40. When I got it I attempted to cut it into 20 doses like the package says an its impossible. Its a normal sized brownie so the most I would say is 8 pieces or 120mg/piece which I am very happy with. The caramel corn is awesome too but a little pricey. Beware it says aunti dolores caramel corn 12 doses 120mg but you get 1 dose of 120mg not 12 doses so each dose is really 10mg.

Grace P. (Powered By Yelp)
1.0
03 Nov 2012

The workers there are totally rude. They seem to prejudge you while you are in line. When I went to ask about a certain strain, most of the time they don't seem excited about the product or give me the information that I need. The medicine isn't great. Plus the fact they charge 55-60 dollars an 8th plus tax. Id rather make the drive to the green door in the city whos strains are amazing and an 8th is 49 out the door. Btw, there's only one person that Is great and it is the african American woman that has short cool hair in twists or wears in natural I forgot which one, but SHE is the only one out of the group that gives me the best experience. Thats the reason for my one star. Just for her. But I don't go there anymore at all. Only if it's my last resort but I try to avoid it immediately

Rebecca H. (Powered By Yelp)
1.0
26 Feb 2017

BOOOOO. This used to be one of my favorite dispensaries to go to in Oakland, however after my experience today, I will never be going back. I recently purchased a full gram oil cartridge for $50 from Harborside, and it worked for perhaps two days before it completely stopped working. Upon trying to get a refund or a new cartridge, I was told that it was the "fault of my pen" because "it was too strong". However I have used the pen battery that she was referring to, for years and never had a problem with using it. This was a two day old, practically full cartridge and after testing that it didn't work, said that they could not do anything. Ultimately, because of Harborside, I am now out of $50 and I have no working cartridge. Further when I explained this scenario to my friend, he informed me that his club of choice in Oakland (CBCB) always replaces a cartridge that has stopped working because their consumers are spending a lot of money and expect to met with a product that works. This is not good costumer service nor a respectable policy to have.

Jak K. (Powered By Yelp)
1.0
04 Dec 2012

The lines are huge, the employees are too stoned to do anything beyond sitting behind the desk and if you are disabled and sitting there in physical pain being forced to sit upright on the hard bench you will spend the next 20 minutes waiting for help.  This is compassionate care?I'm a weekly member and the staff recognize me when I come in and this is still the way they treated me.I won't medicate at work until I feel like the attitudes in this country have recognized the extraordinary medical plant for what it is (and because I love my job and won't risk it a second), I have to wait until I get home.  So I have to depend on a ton of naproxen to get me through the day and hope that people wake up before I burn a hole in my stomach.  After a particularly rough day on my scar tissue I was in a good amount of pain and I knew I was low on medication at home.  So I decided to stop quick on the way home and pick up some medication.  I shuffled across the parking lot, levered my way slowly up the stairs and managed to get in and seated on the bench.  The line ran the length of the shop and back.  Easily 20+ people in line.  I identified myself as unable to sit in the line for an extended period of time and was offered the afore mentioned bench.  I don't expect a throne, but I've had three surgeries and a massive infection that mean I'm a bundle of pain.  I can't sit up, I'm visibly uncomfortable.  I let the desk people know (the smaller stature black woman with longer hair that has hot pink dye) that I was in pain and uncomfortable.  I was given the option of a "Quick Menu" that didn't have anything I was interested in buying.  So I left.I'll be looking for a new collective to purchase my medication from going forward.  This one isn't actually interested in helping people in need.Edit to add:  I reached out repeatedly to their customer service email prior to this experience, and even talked with their "Director of Customer Service" on the way out after this incident.  Ignore their response cause its just a form letter, they don't actually respond or change :(

Mark R. (Powered By Yelp)
5.0
10 Mar 2015

Alex A was so awesome and helpful and did a great job making sure I knew about all the deals of the day/week. When the item I wanted wasn't in Stock she helped me pick a comparable item for the same price!

Tade J. (Powered By Yelp)
5.0
28 Oct 2010

HS is my fave spot in oakland, hands down! maybe it's because PH turned me away because i hadn't received my permanent id card, maybe it's because i know i won't get robbed walking back to my car (the security is top-notch/above-board and respectful)--i'm not sure, but i do know that i love this place. still new to the scene, i've found the staff to be really patient with me. normally, i just ask what they recommend (i guess that's a sign that i'm not familiar with the names/strands) and they begin to roll off whatever recommendations/promotions they have at the time. at first i was kinda turned off by the long lines, but i've just adjusted the time that i visit and can normally be in and out within 10-15 minutes. i also like the fact that you have to show your id and card to the parking lot security AND to the staff at the front desk. it just provides an extra sense of protection (for me at least). yeah, the prices can be a bit steep in comparison to other establishments, but you get what you pay for. i mean, if you're just trying to get high, then go anywhere, but if you're looking for long-lasting relief, then HS is the place to go. most of the folks complaining about the prices sound like stoners, as opposed to serious patients. plus, they've got a really good "rewards card" program. i normally save up a couple of cards and redeem them all at once. it sorta helps bring the prices down. but even without any discounts, i'd pay just about any surcharge to feel safe--and that's what i feel when i'm inside HS. if you're new to the scene, it can feel a bit overwhelming at first, but seriously, when you walk up to the clerk, just be real and let them know what type of meds you're looking for and they'll do their damnedest to accommodate your needs. HS is the ONLY luxury vehicle in the east bay--the others are all lemons. namaste

Linda F. (Powered By Yelp)
5.0
18 Jan 2016

Our first visit! Every single person we encountered treated us as if they were just waiting for us to show up and give us the VIP treatment....seriously. Who doesn't like THAT? Clean, professional, friendly, informative, welcoming, understanding....I can't say enough good. Thank you Harborside for doing what you do

Ms. D. (Powered By Yelp)
1.0
20 Jul 2014

I came here for the first time maybe in 2010 and after this week, im never coming again. They are overpriced, the buds lack quality, the sun grown is their fancy way of selling u outdoor. Weak. And when u check in with reception, avoid Jessica at all costs! She's the short, freckled, pudgy thin haired staff member with the ungraceful walk. So rude and disrespectful!!!! She is has a loud abnoxious laugh, constantly rolls her eyes at you as if she is doing you a favor....like no, you're not. You get paid to work here. They've had good people in the front working for them that i dont see anymore and for some reason she is still here. Her attitude is catty and disrespectful. My father tried to ask her about some of their free holistic services, she rolled her eyes and said, "oh we're all booked", he didnt even tell her which service he wanted. I came another time to get my BF signed up with them, and after the tour....given by jessica, my BF was still confused because jessica talked so fast she was incomprehendable. I had to give my own tour to him so he could understand what was what. Harborside step it up! I know people who have complained about her catty, entittled attitude and she seems to have gotten worser. I saw somebody elses review raving about her, and i think that must be her or your friend doing a fake review because from oakland, berkely, to san francisco-jessica is the butt of our jokes whenever Harborside is mentioned. She's thrown shade at many of your patients, and after how she treated me this week(i wont even mention what happened, im so pisse), im over you guys. Enough is Enough.

Irene S. (Powered By Yelp)
2.0
28 Apr 2013

First,  I  totally  agree with  everyone  who  doesn't  like this place. My  first visit  was awful and the medicine I bought  was  low  grade  but  sold  at  "  high grade  "   dollars.  My experience is that  the clones are  diseased and the medicine pricey and low  grade.  Some was indeed moldy.NOW HERE IS  THE  BEST PART  .   There's  a  story  about this.  I'll  just  cut to the  chase.  The caucasian security guard  with  the  goatee  and  checkered  Bermuda  shorts  who  acts like a thug  as  do all their  security  guards,   has  anger management  issues and hits  women, ME!                               Long  story  short, he  followed me  to my  parked  car that  regrettably  had an open  rear  window,  So  he  goes  to this  window  sticks  his  arm in and  punched me     very  forcefully with a  clenched  fist  into  my  shoulder.   It  hurt  for a  full month.Yes, I  filed a police report, but nothing  will be done to  him.  I  called the owner  numerous times to ask  that he be  fired, and  didn't  get a  call  back . This place is very customer-UNfriendly, to say the least.

Brad S. (Powered By Yelp)
5.0
22 Nov 2011

This place blew me away.  Hands down, the best place to go in the bay area as far as I'm concerned.  Any negative reviews are probably written by competing dispensaires.

Donald T. (Powered By Yelp)
5.0
28 Oct 2013

I Drive from Sacramento twice a month all the way to Oakland just to go to Harborside best customer service out of any dispensary that I've ever dealt with keep the good work up guys prices are a bit high but with anything with prices you pay for what you get just like bying fine wine you don't buy box wine and expect to get quality

Dee N. (Powered By Yelp)
1.0
16 Jun 2011

EDIT:Just an update here that Harborside, the "Walmart of Weed" now adds sales tax on to the listed price. I know that other clubs like Purple Heart and the Berkeley Patient's Care Collective don't add the tax on to the price, I would assume it's included in the listed price. This means you're paying ~10% more than the listed price for the product at Harborside.I hadn't been here in a while but I decided to give them another chance based on the Blueberry Kush that the website said they might have. The Blueberry Kush they had before was nothing close to what Purple Heart had though. Anyway, the return trip will almost definitely be my last.This place has a major problem with customer service and problems with stocking decent product as well. The good stuff just goes too fast, and more often that not you're left with scraps.The customer service, well...if you're going to herd us like cattle why not just get out the electric prods? I understand that Harborside is the Walmart of weed. Someone must be making really big dollars off of this place. But if you're going to charge us top dollar for our medicine, how about a little respect? Most of the staff is courteous and nice but more than once I have been treated rudely and basically taken for granted, in particular by the obese caucasian man with the lisp and the african-american woman with the weave. Seriously these folks have a lot of attitude for what amounts to probably getting close to minimum wage to do the same job as a street thug. If they don't value me as a customer I should clearly take my business elsewhere.I see that the top rated comment's at the top of their Yelp page even though the average score is middling. I wonder if they are one of the businesses that pays Yelp to fluff up their page by pushing good reviews to the top? I wonder if saying that will get me banned?

Chris A. (Powered By Yelp)
1.0
23 May 2011

So I went to harborside for the first time and went to buy some clones..I asked for 6 clones and they only gave me 4..but charged me only for 5. Don't go here this place is horrible..I called them to report what happened and they said they would get back to me and still hasn't to this day. I feel ripped off. Yet they are having a documentary done by a tv network about how they are the best club around lol yeah right. And that they have cameras to make sure u get what u lost Ina transaction which I was told they would do for me, but that never happened. Besides that all the clones they gave me shouldn't have been on the shelf for sale! None of them were well rooted and are all pretty much dying which I've never had happen to me in the last 5 hears I been growing so in the long run I suggest not goingthere. Very untrustworthy business that doesn't care about the customer to a full extent

Tamara P. (Powered By Yelp)
5.0
24 Apr 2013

LOVE Harborside! i cant go any where else to get the service and quality as here. Everyone there is friendly the tree is amazing every time. This is the only place i recommend

Timothy S. (Powered By Yelp)
5.0
04 Mar 2012

Due to moving to LA in 2010, I was not put out by the change of location, which would have prevented me from continuing to visit this collective. My experiences with this establishment were all positive and I was amazed at the selection.  I thought this clinic was re-located to San Jose although a fellow user told me there are two now.  Thank you for the info; good to know there are two locations for this superior collective.Now, as far as the collective goes, it is a large place.  We are all, for the most part, in this collective to purchase medicine that will help with pain, nausea, etc. Yes, the lines are long at times.  I would suggest going there during off hours as in not going on Sat. morning when everyone is off work.  If you have pain standing, get a walker. Downing a collective at all for lines or no number system is a little petty.  After all, you are buying a wide selection of medicine in a variety of forms that is not only tested, but sold in sealed bags...The prices are a bit high, but that is what quality costs in this day and age.  To grow and or make what you are getting would cost a hell of a lot more and I venture to say that people that rely solely on collectives/dispensaries, do not possess the skills to cultivate their own meds.  I do think some of the products such as the capsules and confections could be made in a DIY fashion that will save you a lot of money if you are into that stuff.  I make my own cannabis capsules, and they do not cost anywhere near the $44 for a mere eight of them. I am not sure what decarboxylation technique that the vendor uses for the caps, but they work very well and alleviate pain and nausea as well as help with joint pain, sleep problems and with the hassles of daily life.All in all, this establishment, at the time in 2009 when I left it, was superb.  I am happy Oakland had Blue Sky as well, which is good in it's own right, although I heard it shut down. Few spots come close to the selection or benefits of Harborside.  I also want to note that I have chronic pain, anxiety, and nausea, so I get the desire for numbers and shorter lines or benches, but just like a pharmacy, we have to deal with lines everywhere so I don't find it to be a big deal.  It was worth the healthy clones and great flowers, edibles, and concentrates I got here some time ago. I hope they accomodate the handicapped patients a little better, but sometimes the ends, no matter how uncomfortable or inconvenient, are worth the means. Cheers to this place. The benefits greatly out number any hassles.

Randy L. (Powered By Yelp)
5.0
29 Sep 2013

I love the shop I love the workers it's a great place to get my meds and the gm reminds me of Andy from weeds and I laugh to my self when I'm in line.

Ginger V. (Powered By Yelp)
1.0
10 Oct 2011

Clear, concise customer service please!!! You know,like in a real professional establishment!!!After contacting Harborside three times today concerning my first visit, I really wish the lovely voice on the other end of the phone had given me accurate information about what is required of me to have upon entry. In my calls earlier today I expressed excitement about my 1st visit and was asked if I had id and my recommendation card. I of course said yes and asked SPECIFICALLY if I needed to additionally bring my orginal reccomendation from my MD. I was told that if my card had not expired, then it would be enough to bring. Soooooooo I execute a plan to leave SF, drive to their not so easy to get to location with my partner ( who would rather be in bed, recovering from his recent chemo suite visit) and take 3 hrs outta my already busy day as a full time superwoman, to only be told that a signature on the back of my card is needed in order to gain entry. Security simply asked that I return to sf to retrieve my additional paperwork and come back before 8. Because hey, I gots nothing else going in right? I called inside as well, and the woman on the other end stated that my card wasnt even valid...which excited uneeded anxiety that loomed for bit( thankfully, the folks at market st dispensary in sf, assured me my card was fine and totally legit...whew!)...and I had just downloaded the app and had all the orders neatly piled in my mind for maxium efficency.... .......if I could only add how completly out of the way this entire trip wasI got a little pissy on the drive back, but you know, this makes me appreciate my clubs in the city allllll the more. I spend a few grand a year on tinctures, olive oil, and concentrates and will gladly spend that money in my local haunts. But you and I both know this place wont miss my money anyway. 22 million in revenue a year can't  compare to the occassional care taker that opts for convience and consistantcy.....Its good to see lots of diversity in hiring however...too bad my experiebce leads me to believe most those folks are crappily trained. I wont be returning for myself or anyone I caretaker for. Even my oakland clients.O

Nicolo P. (Powered By Yelp)
4.0
27 Sep 2011

Line could move a little faster but it's a great place and I love the free services and highly intricate edibles menu. Great staff & good location.

Max M. (Powered By Yelp)
1.0
28 Feb 2015

My friend and I traveled about 6 hours roundtrip to go to Harborside. I have had several bad experiences with them in the last year. First I bought 24  clones and they had mold not a problem it was the first time it has happened here. So I tried again about 6 weeks later with some sour diesel and they were moldy as well. Thursday the 26th I decided to go against my better judgement and picked up a gorilla glue #4 clone,eighth of ChemCookies and a gram of ChemApple full melt. The plethora of bad experiences continues on this visit as well. The eighth of ChemsCookies had powdery mildew even though they said they test for mold. The Gram of Full Melt hash was not full melt at all. So I paid basically for bubble hash at full melt prices(35.00U.S.dollars). This was not even the worst part, my lungs started bleeding from the medication they sold me. The fellow I went down there with got the same eighth with the same powdery mildew. So it is a systemic problem at Harborside and they might even kill someone with their bad medication that they carry. How do i Know. Well because I have a life threatening illness and my lungs still hurt me. How can you guys claim to care about your patients when you sell potentially deadly meds. Harborside charges more than anywhere else on average and for that extra money there is an expectation of getting safe meds. You guys went on television and claimed to have safe meds and that is simply not true. I do not understand why or how this has happened. I also noticed the majority of your customers are the over 40 club and possibly might not be aware of the possible health concerns surrounding your facility. I travelled 6 hours in an uncomfortable car just to be ripped off. I'm very sick and you jeopardized my life with your bad medication. This is one of the problems I have with medical marijuana there simply is no oversight. Any collective can say whatever they want when it comes to testing. With the way it is regulated now, we as patients have no recourse in relation to poisonous meds being sold. Until there is governmental oversight that includes testing facilities, no test result can be taken at face value in my humble opinion. Please do something Harborside before you put someone in the hospital.                                                 Max McdougalRevision 3-1-15: yeah this is my nickname I will pass on the credit I have had nothing but negative experiences at your place. I threw the meds away and will never risk my life at Harborside Health ever again.

Amelia Y. (Powered By Yelp)
5.0
28 May 2015

I  this club great staff so many deals & choices and the gurantee they sell everytime I come to oakland my 1st choice club

Carol S. (Powered By Yelp)
5.0
03 May 2017

love their service  they can deliver  not all times its good but mostly yes  i can discuss with them on phone before i decide to order what i want to save all trips i drove for nothing

Chrissy D. (Powered By Yelp)
5.0
27 Feb 2009

Hands down, best in the west. Cleanest around, down to the b-rooms. Excellent variety, high-grade products. They let my caretaker come and buy for me which is a big relief. Plus they have a volunteer center where if you work for an hour a week you get a free gram of medicine of your choice. Go here or you are a fool. Love the staff, down to security. Do yourself a favor a treat yourself to the best, and Harborside is it!

Murray F. (Powered By Yelp)
5.0
02 Dec 2013

Harborside can be pretty expensive, but this review is for the delivery service.I expect to pay uppy prices for medicine when it's delivered to my door, and while I don't do it everyday, Collin has proved to be an extremely courteous, professional, and trustworthy individual to deal with.  If it weren't for the service he provides, I'm not sure I'd still be a regular at this dispensary.

Patti G. (Powered By Yelp)
5.0
06 Aug 2011

I for one was quite impressed with their services!  Friendly staff, top quality medicines.  Their free services offered to their patients is very extensive! The fact that you can volunteer your time in exchange for credit is awesome too.  5 stars in my book!

Asana T. (Powered By Yelp)
4.0
15 Mar 2012

This place has a lot of varieties to chose from.  It is the place to come when you like to see a good selection.  The prices are a little higher than other places but the eatables are cheap and so is the pre-rolled joints.  They also have good plants for sale.  I recommend this place for those looking for a positive first experience.  They also take credit cards which is a plus.  Plenty of parking in front.

Risa R. (Powered By Yelp)
5.0
19 Dec 2011

Harborside Health Center should be the model for all dispensaries in this country and internationally. I am grateful to ALL the employees at Harborside for their knowledge, professionalism, and most importantly their compassion. It is because you exist that I no longer have to take narcotic pain medication that was toxic to my body. I am especially grateful that you test all your medication. Thank you.

Elliott P. (Powered By Yelp)
3.0
22 Aug 2010

ok... this place is cool if you are just the average dispensary fan. i've noticed a lot of new staff, good move guys cuz you had some assholes working there. your budtenders are actually somewhat knowledgeable. theres a hippie dude there that i can actually get info from, big ups to you hippie dude! please teach the others.... the quality of medicine though is still questionable... never flushed, or badly cured, or just a faulty crop in general, like most dispensaries... good hash tho ;)all that stuff aside, they carry some great clones. the clone counter staff could be a little more educated tho, i mean i have basic questions that usually gets answered with "uuuuhhhh, i dunno really...."there are a couple of guys working that counter that have the answers, but why even put someone there that doesnt? you need your most experienced staff there, you are selling clones to GROWERS... there is info they NEED to have on these products you're selling. its a shame when you assume all of your patients are just daffy first timers... big ups to the guy inthe DNA Genetics tshirt that is there from time to time.

Deborah N. (Powered By Yelp)
4.0
18 Jul 2010

Arrived on a Saturday afternoon around 2pm with my caregiver... this was a first time visit for us at this club. We were greeted in the parking lot by 2 security staff (very nice & personable). who asked for ourI. D's. be certain you have your CA drivers license/I.D. and medical card or you will not gain admittance. They gave us a run down on the logistics and what to expect. We went inside and were greeted by a friendly young woman who gave us a tour and told us about available products and services. We entered the main area where the medicine is sold...believe there were about 7 stations, there was no line so we walked right up to a station the salesperson was very friendly - he  described in detail the product offerings and prices. The product was competitively priced. I am a clean freak and was very impressed by how clean the place was - it's a nice size, not like some of the "hole-in-the-wall" clubs I've been to. We were in and out within 15 minutes and didn't feel rushed, exited the building and the security staff waved us farewell. For first timers look for address numbers as there is no name signage.

Debbie J. (Powered By Yelp)
5.0
15 Dec 2011

I have been to Harbor many times. I found them to be extremely knowledgeable, friendly and helpful. As a matter fact, they've ruined me for any other dispensary. I like the open, airy atmosphere, the free availability of services (though I haven't availed myself, it's something I feel I want to do to help with my pain). I recommend the Butter Brothers caramels.

John T. (Powered By Yelp)
4.0
08 Jun 2009

This is the only place I go to for my meds, they got a huge variety to choose from. Although the prices are kinda high you get what you pay for. The quality and service there can not be beat.

Segev M. (Powered By Yelp)
3.0
21 Dec 2011

Pretty enjoyable experience. The only downside is that the atmosphere was very impersonal when I actually went to buy my bud. I walked in and waited at the bench. The tour lady was very polite and professional. Waited in line for about 10 minutes, and when I got to the counter, I had an awkward moment with the guy behind the counter. I feel like I couldn't speak as loudly as I wanted to, which had a negative impact on communication. I think if they spread the counter out around the building a bit more, then communication might be better.The bud was great: I picked up a gram each of Harlequin, Jack Herer, and G13 X Haze. The Harlequin smelled AMAZING and smoked great. I didn't have to worry about smoking too much because of the lower THC content. Definitely my go to strain from now on. I haven't had the chance to have some of the others, but they smelled potent.

Geoffrey M. (Powered By Yelp)
4.0
29 Mar 2011

Great Bud High Ass Prices... Some people who work there try not to help me they see me in the front of the line and they act like they got somethin else to do... Man every time i go in there i spend money ... oh well just lost a coustmer

andrew w. (Powered By Yelp)
5.0
04 Nov 2011

This is the gold standard, the definitive weed club. There is NO other. From the security to the aesthetic, the place is professional and their selection is the best anywhere. Their top-shelf is the best weed you can get at any price anywhere, no question. Prices are amazing, and all of their shit is quality. I've never felt ripped-off even slightly and the price is right on the bar-code so I'm reminded of exactly how many dollars each item cost me everytime I use one. I'm always feeling like I got a badass value, and then they have the rewards system which is dope as fuck. PLEASE COME TO LOS ANGELES!!!

Thad M. (Powered By Yelp)
5.0
09 Feb 2009

I've tried about 10 dispensaries in SF, but never really found my spot.  They were either too sketchy or had a poor product. I live in San Mateo, and there's not a good place for me to visit close to my place(at least, none that I can find).  I've been hearing about Harborside on my favorite radio station for about a month or two (they sponsor my man Travis T Hipp), so last week when I found myself on that side of the Bay Bridge, so I paid them a visit to see for myself.Wow.  Should have known it'd be a home run. From the moment I walked in the door, these guys are nothing but professional.  The selection has the best I've seen, very nice and cordial people who actually seem to care.  I got a tour and even learned about the other services they offer.  Parking is safe and secure.  It's worth the 40 minute drive for me.  I'm converted.  Thanks Harborside Health for keeping it REAL and creating a comfortable space.

Tony T. (Powered By Yelp)
5.0
08 Jan 2009

This place is the best I've been to so far. There is a huge selection of pretty much everything! Not to mention a couple of exclusive items there. Everyone was really friendly and cool. While I was there I didn't feel rushed and wasn't either. The prices are much better than most other clubs i've been to, especially for what you get. I might just make this my main place to go!

Johnny G. (Powered By Yelp)
1.0
18 May 2013

If I could give this place ZERO stars I would most definitely do so!I purchased 35 "female" clones that were supposed to be "GSC" only to find that they were all HERMIES@ 16$/per, I am now out $560They call this place the "Walmart of Weed" - and it's not because of "low prices" - but rather, it seems, because of LOW QUALITY.If you are purchasing "female' clones from these clowns, do so at your own risk. As for me,Never again!

Erik S. (Powered By Yelp)
3.0
23 Dec 2011

I would like to request that you put pictures up on your menu. If you need someone capable let me know. This is probably one of the reasons people complain about the wait because everyone has to look at everything once they get to the counter. I personally would like to know what I want to purchase before I get there and not feel rushed at the counter.Otherwise I'm probably not going to make the drive from Novato. The meds are great but prices are a bit high. I really love what you guys are doing educating the general public with your show. Put up some product pictures please!

Braudy bro-dee B. (Powered By Yelp)
5.0
04 Mar 2009

Great Club...  Been coming here for over a year and it is ever improving...Pros:Clone Selection-- They have crazy strains that you won't find at other clubs.. i.e. purple lemonade, cerebus sativa, etc..Great Weed... It is not always necessary to buy the 65 dollar an 8th top shelf... Their 50 and 55 dollar 8ths are good.Friendly Staff..CONS:Prices can be a bit much...Parking can be a  pain sometimesOverall: one of my favorite clubs in the bay area.

Ricardo R. (Powered By Yelp)
1.0
13 Mar 2012

budtender was a dickhead "fullmelt" was trashwould not return

Julie C. (Powered By Yelp)
5.0
24 Nov 2012

Harborside is the best, the delivery service is efficient, the staff is courteous and knowledgeable and the product is superior.  I had the pleasure of working with Ryan yesterday, a very helpful and great guy. He made me feel like he had as much time as I needed to peruse the stock and find the right medicine.

Sepi S. (Powered By Yelp)
4.0
03 Dec 2009

Very professional setting. Has its own parking lot and when parked there is a security guard who asks if it's your first time comming, walkie-talkies the people inside and a gentlemen is holding the door open for me. We step into the office, show card and fill some quick paper work. Tells me about the community service on the computer, 1hr = 1gm. Very cool, but too bad i live bout an hour away. They offer holistic services like yoga classes, meditation classes and so forth that are available on thier website as well.The dispensary is very professional. Its like a bank i guess you can say. There are glass displays to view all the goods, they rank their bud so you get what you pay for, somewhat pricey. I got 2 sugar cookies that were only the size of a golf ball so to speak and i only took one and don't remember the rest of the night haha :X i guess its a hit and miss for thier batches? The person at the counter helped me so much in answering all my questions and was super friendly, not bad vibe at all. 1 star off for taxing, boooooo!

Melissa D. (Powered By Yelp)
5.0
25 Feb 2012

This company is top shelf and I don't believe it gets better than this. My only complaint would be for the sales staff. You should always stand by your product, regardless of the level of "quality" you feel its at. Bad mouthing your product with the customer brings down morale and hurts sales. Stand behind what you sell always.

Alex M. (Powered By Yelp)
5.0
14 Nov 2013

Love love love this dispensary. There is always a great selection of buds and waxes and a huge selection of edibles. The space is absolutely amazing and the budtenders are always so friendly (and cute too!) Their pin is the only dispensary I proudly display on my school bag. puaha

alex g. (Powered By Yelp)
3.0
23 Apr 2009

First of all, this place is good, Its clean, professional, and they always have high grade and good clones.However, i have a few gripes, which is why i didnt give it more stars.1) $65 dollars for an 8th is criminal.  My friend bought some "purple bubba" that that was 65 an 8th that we later found for cheaper at other spots.2) My main complaint is that their clones are mislabeled!  I bought a "GDP" that turned out to be some kind of snowcap!  other than that, if you dont mind spending more they always got the best weed in the east bay.  purple cotton candy, blue dream, all super high grade.

Bill G. (Powered By Yelp)
5.0
29 Sep 2014

I've toured this facility and it's really one of the best out there.  I can't speak for the quality because I'm not a CA resident, but the selection and service are amazing and all my friends love this place.

Taylor K. (Powered By Yelp)
2.0
24 Mar 2013

I was very dissatisfied with this dispensary visit. It was my first time going to HHC and I was excited until I got there. So I had made my order over the phone, and the lady I was talking to was cool and friendly. She helped me decide between which concentrates(wax) would work best for me. She talked me into the some Northern Lights super melt, which isn't as strong as I hoped but oh well, and told me i would receive three free prerolls as it was my first pick up order. So I wait around for about 30 minutes then head out to Oakland from Dublin. The lady on the phone said it'd be ready by the time I got there. When I got there, the guy working behind the concentrate/pick-up counter, I told him that I made my order over the phone blah blah blah and he goes in the back to look for it and my medicine. He comes back with nothing and says, "It's not ready yet and won't be until tomorrow morning. ALSO, we're completely out of the medicine you order, sorry, you have to pick something else. AND we can't give you any pre rolls because your stuff isn't ready and we need the paper from it to put it in the system..." .....I was dumbfounded. So as I am forced to stand there and pick out different medicine, when the only thing I really wanted on their menu was the NLSM, I tried to bargain with the guy, to see if he would give me a $40g for the price of the one they didn't have, "No, we can't do anything for you. I'm sorry." So he helped other guests as i looked and then he brought out some other hashes they had in the back that WEREN'T EVEN ON THE MENU and I chose the dream queen space wax or something. Still not happy that I made the drive out from Dublin to get totally cheated on my first time visit, another employee walks up when he notices that I'm not happy. He asks whats wrong and I tell him the situation. To make a long story end, he ended up selling me the display gram because it was the only one they had. All in all, I will not be returning to HHC.

Jessica K. (Powered By Yelp)
1.0
10 Jun 2012

After driving an hour in Friday night traffic, (10-5-12) We pulled up at 8:01pm  JUST ONE MINUTE PAST, and the security jerk refused to allow me in.   I told him I really needed my medicine and he ignorantly remarked "Pharmacies close too."  There were still patients inside, yet he refused me in or to speak with a manager.  To add insult to injury, he and two others were laughing at me as I drove away empty handed.The guy was white with short buzzed hair, and the other guy was a taller black guy in a rent-a-cop outfit.  These drug thugs seemed more interested in getting stoned than caring for their so-called patients.  This place has gone down hill, and I will not return until I hear from management about this.  To think I used to be a fan of their TV show.  What BS.  I think I'll have my friend go there and take some photos of this jerk so we can post them with our complaint.

Anthony L. (Powered By Yelp)
5.0
26 Oct 2012

After dealing with a local meat shop and them messing up my whole order . It is great to see a business work with it's customers.  Harborside Health Center  thanks for the 1/2 refund on the clone's I was not happy with . I will always tells my friends how good you are with your Customers . Thank You , Anthony L

Kim C. (Powered By Yelp)
4.0
16 Dec 2011

I visited Harborside for the first time last month and from the security outside to the woman showing me around the facility I was treated with respect and courtesy. I went to the counter knowing what I wanted and was helped by a smiling friendly budtender. I got some buttons and a postcard flyer about Weed Wars then went over to the clone counter and got two Omrita Rx clones - which were healthy, bug free  and are now growing very nicely at home. I left with a  smile on my face. The people running Harborside have all the right ingredients for a successful business: good staff, good product, good atmosphere and respect for the patients. But even more importantly they have a profound and deep respect for the cannabis plant itself. They know that cannabis offers people relief from a myriad of physical problems and that it has much to teach us. I really like the fact that Harborside features CBD rich medications in their menu and that all their meds are lab tested as well as inspected on site for bugs and mold. Additionally, they offer yoga and other classes, chiropractic and other physical therapies for patients - for free!I can't thank Steve, Andrew and their staff enough for all their hard work bringing the benefits of cannabis to the public. I hope Weed Wars educates the public and they become aware that cannabis is a safe and natural alternative to the danger of big Pharma and the poison they peddle. The only advice I could give to management is to make sure the staff are all on the same page. For example, when I was dropping off a coat for the coat drive I was told by outside security that I could get my card punched for donating a coat but when I got inside and asked someone to punch my card I was told that I was misinformed but that I could enter the raffle. Not a big problem, but the staff should all be presenting the same info on services to the public so they seem more organized and hence credible. Other than that I've always left Harborside satisfied and smiling. :)

Patrick A. (Powered By Yelp)
1.0
17 Apr 2009

I could only afford a small amount and went through 5 strains before I just asked the lass behind the counter. Do you have any bud that hasn't been tumbled? At which point she replied 'no'. Taking her word for it I promptly left without buying anything. What's the deal Harboside? This week you sell me the bud and next week I can pay for the crystals? Stand up and join patients against tumblers.

Tony C. (Powered By Yelp)
5.0
26 Sep 2014

This place is like gods vagina you get up in there and it's like nothing you have experienced and you don't wanna stay in there to long or you might own the hole store........(:

JCC L. (Powered By Yelp)
5.0
07 Apr 2012

The only dispensary I would ever consider using is Harborside. Excellent service & huge selection of products. Here I know what I'm getting... It's all tested for purity& the THC content is posted.(also no mold) I also like to take my business (and $ )to the business who has done so much for the medical canibis movement. They are the BEST!!!!

Peter D. (Powered By Yelp)
2.0
24 Aug 2014

Harborside is about on par with the average dispensary all things considered. I'll try to explain why and my reason for the 2 star rating, keep in mind that two stars is labeled "Meh. I've experienced better." while 3 stars is "A-Okay" I can't help but feel many people tend to stick to 1 star or 5.. I digress.I'll begin by explaining why I took OFF 3 stars:Price. Harborside's prices are by no means low, I can't find any real justification for why Harborside chrages this much, Purple Heart's top shelf 8ths are $45, mid's 35-40, low $30. The Green Door in SF top shelf is $47. It's just plain and simple price gouging, economies of scale should allow for Harborside to meet or undercut the prices of their competitors. Service. Or lack there of, I see basically two types of reviews for Harborsides service, and this harps back to the 1 or 5 star idea, either people have great experiences and great service or they interacted with rude, incompetent employees. On two separate occasions I had bad experiences with the security as well as cashiers/bud-tenders.Bud-tenders are hit/miss. I've definitely encountered knowledgable, polite and experienced bud-tenders at Harborside. But unfortunately I've also experienced bud-tenders/cashiers here that really made this place feel like a McDonalds of the cannabis dispensary world... sad to say that really, but those are the vibes I get.  The hash/oil menu is very large, but it's just a piece of paper and it doesn't have pictures, so it becomes a bit difficult and daunting to find something if you don't know exactly what you are looking for. I wanted to try a CO2 oil and I wanted something "dry-ish, crumbly and blond/light in color" I saw a couple CO2 oils including a Strawberry Cookies oil that caught my eye, I asked to look at 2 CO2 oils, an HBC wax and I said " pick something to show me ".  About 5 seconds later the young girl helping me turns around and says "I'm sorry, I totally forgot what I was doing." I calmly repeated my request. This time she leaves for a bit longer than before, and again "I'm so sorry I forgot what did you want again?" I chuckle a bit and tell her again. Finally she returns, unfortunately one of the HBC oils was sold out, this tends to happen a lot, odd that will all the seemingly high technology that Harborside flaunts they can't seem to keep their 'paper' concentrate menu updated.. I ended up buying a gram of Stawberry Cookies CO2 oil and an 8th of some non-topshelf that still cost $55!  The security guards hang out in pack's in front of the club, immediately sending signals to any nearby business that this is not a 'normal' place of business. I'm not sure why they feel the need to have security street facing like this, most club's simply have a separate entry/lobby area with security inside the actual club or sometimes patrolling around the perimeter and/or parking lots.But for some reason Harborside packs 2-3 security guards outside their entrance, you then pass thru a metal detector and have to go to a 2nd round of verification where you show your ID/recommendation. This double layer of security is inherently flawed and unnecessary, or at the very least improperly implemented.  Almost every dispensary verifies patients before allowing them entry to the business, for some reason Harborside does a meaningless security guard check of your ID/rec, I say meaningless because they do not have computer access and do not have the ability to properly verify a patient. This is inherently dangerous because they are allowing un-verified persons inside the dispensary, patients should be fully verified in a separated, secure entryway and once totally verified allowed entrance to the main dispensing area. Quality.  Harborside definitely has a big selection, but the majority of flowers I would never waste my money on, there is some really really bad looking stuff there.  On the flip side they have some good, if not great top shelf bud.  The problem is that they really don't have competitive prices, I can't justify spending $60 + tax when other shops have equal quality for 33% less!  I'm running out of space and just wanted to finish by saying I would come back for concentrates because of the lab tested quality and large selection, but I really would not waste my money on flowers or other items they have. They need to start treating people better and stop acting so snobbish and stuck up.. I get better customer service at any local coffee shop, something simple like asking if I can plug my cell phone in to charge while I wait in line is basically ignored and jokes like 'umm we all use android around here' are made. I can literally go to ANY other place of business like a local bike shop, cafe or even big corporate place like Whole Foods and they will gladly allow me to plug in my phone. Serving the community.. save it.. this place is not a micro-brewery or locally owned cofffee shop, its a McDonalds.

Marie B. (Powered By Yelp)
1.0
26 Feb 2012

My husband and I watch "Weed Wars" and really wanted to visit Harborside.  We went here with our cannabis cards and were turned away at the door.  They said unless we had a doctor's signature and paper recommendation, we were basically considered invalid.  What didn't make sense to me was that our cards had a photo and a 24-hr verification phone # in case there was ever any question as to the validity of the prescription.  The person working the door didn't even attempt to verify the prescriptions via phone, it was just a straight up "no".  My doctor has always advised me to carry my card and leave my recommendation hanging in my personal grow area.  Also, my city has 9+ cannabis clubs and I have no problem getting into any of them with my card.  But for some reason this wasn't good enough for Harborside Health Center.  I feel that this showed a lack of compassion, as we were from out of town and this was our first time there.  On the website the only way to know that my card wasn't sufficient was to click on the "Contact" tab and then "FAQ".  So unless I wanted to contact them, there was no information on the home page or any other menu tabs that indicated they required documentation different from any other club I'd gone to.Secondly, the parking situation leaves a lot to be desired.  For a place that claims to be such a "high class" cannabis club, they only have maybe one or two handicapped parking places.  My husband, who is physically disabled with a handicapped placard, and I had to park at least 200 feet from the entrance, along a fence line.  Apparently the other building which shares the parking lot with them doesn't allow patients to park on their side of the lot.  In short, I did not feel the "extraordinary environment of medical care, honesty, and friendliness that will be felt by all of our patients" as they say on their Mission Statement, nor "truly cared for, valued and respected".  My husband and I are both VALID patients, with VALID prescriptions from a VALID doctor, and drove an hour (with traffic) just to get there.  We felt shunned and disrespected from a place that preaches safe access and quality medicine for all valid patients.  It really felt like a slap in the face, especially when a couple of employees in the parking lot felt like it was appropriate to laugh and comment on the situation.  This place is a joke.  I have to say I was not impressed with the facility, its access for handicapped patients, nor their attitude toward newcomers.  I will stick to my local clubs from now on, where I can get top quality cannabis for way less $, better parking and have friendly, compassionate staff.  I will never recommend this club to anyone.

Ryan D. (Powered By Yelp)
5.0
15 Dec 2011

Very awesome meds! Some are better than others but they were very honest and didn't push me into buying lower grade meds. Good humor, great place, very professional. Oh! and glad you're doing the show! Media turns everything around that's controversial! A++!

Tony N. (Powered By Yelp)
4.0
13 Feb 2012

This is the only dispensary that charges you tax that i've been to. The cannabis here is also really crunchy. Other than that their cannabis hits hard and the staff are super friendly! and its a huge place with a lot of selection.

Tom G. (Powered By Yelp)
5.0
01 Jun 2012

As a non-smoking heavily DOT tested individual, I put at risk my very livelyhood by reviewing this location. My wife, the very love of my life, has been deeply and greatly helped by this business. She keeps her California certification current for the purpose of staying legally compliant. She was involved in a bad car accident many years ago. She still trusts my non -smoking olfactory capability to not just certify pot but sushi. I am a 99%'er in life,in smell, in vote. Knuckles to my brothers and sisters.

William S. (Powered By Yelp)
3.0
11 Feb 2012

The helpers behind the counter are very helpfull. It is the most expensive club on earth, It will also take you longer than other clubs to recieve your meds due to the large lines and you have to take a 30 minute tour that seemed to me a waste of time

Pat M. (Powered By Yelp)
5.0
01 Dec 2009

All I can say to start this review is WOW!!! This is the second dispensary that I've visited (the first being coffee shop blue sky) in Oakland and it's freaking amazing. I headed for the front door and before i got there i was politely stopped by the guard who notified another guard that will be entering the store. I felt like the President for a second. Once i entered and they checked my credentials, I proceeded to a large open, well lit area where i began to get weak in the knees. The first thing that came to mind was, "am I in Heaven". This place has it all. I purchased a gram of mendo purps which was super potent. I also bought an eighth of bubba kush and an eighth of something else that i cant remember. Their selection is the largest that i have seen so far. The people that work there are very friendly and I will definitely be back. Oh yeah, I already have. LOL.

Donnie H. (Powered By Yelp)
5.0
09 Jan 2012

I have been going to Harborside Health Center for two years now. I have chron's disease which makes it difficult to drive and wait in line. Since they now have delivery service ,getting my medicine delivered takes a big burden off my shoulders. The delivery is accurate to the T. The driver does call, an just as pleasant, friendly,and knowledge able about the products as going in purchasing it for my self. Keep it up guys..

Casey M. (Powered By Yelp)
1.0
01 Feb 2012

!!!!!RIPP OFF!!!!!  IF U NEED CLONES GO SOMEWHERE ELSE.... BOUGHT 30 CLONES OF FIRE OG AT $15.00 PER  ( WAY TOO OVER PRICED FOR HOW MUCH THEY BUY THEM FOR ) ONLY 10 OF THEM WERE THE FIRE OG (KILLER SMOKE) 20 OTHERS SOME OTHER VERY UGLY STRAIN  i.e Flimsey thin  stock and branches, super tempermental, airy flowers with little to no thc ...after contacting harborside and letting them know about there quality issue I was told  there was a mix up in units and management would be informed asap and I would be contacted in 2 to 3 days. AFTER 3 WEEKS NOW NO RESPONCE THEY PREACH CUSTOMER SERVICE AND QUALITY HAHA

Kate B. (Powered By Yelp)
5.0
18 Mar 2013

This is THE place for high CBD meds, tinctures and concentrates. If you just want to smoke some good bud there are many places to get that. I really appreciate the availability of high CBD meds because I need to be really lucid and focused to work. The tinctures are also really fantastic and it's nice to be able to medicate quickly and nobody ever has to know I just took some cannabis. There's always a huge selection of concentrates and the hash towers are a really great deal. I also love the cannabis infused honey, teas and topicals for discreet medication. The location is always bright and airy. The windows are so clean you would think they were wide open. This is a great place to bring grandma or someone who isn't experienced in marijuana culture. And if you're just coming here for the bud you're missing out on all the excellent free alternative health services! WHY AREN'T YOU TAKING ADVANTAGE OF FREE YOGA CLASSES???

Greg M. (Powered By Yelp)
5.0
23 Nov 2013

I currently live in western New York and even though I am currently not considered as part of of the medical marijuana community, I have been researching your business and I believe deeply in what you are doing for patients as well as cannabis awareness. Keep up the great work and god bless!

Unkle R. (Powered By Yelp)
1.0
25 Feb 2012

At first, this place seems really nice, and well organized. Then you get past the check in. For a place that CLAIMS to be NON-PROFIT, they sure as hell charge the crap out of their patients. They don't offer much of anything in the way of low cost, good quality product. Practically every other club I've ever been to has better prices for better quality buds. And that's not saying much. I can't see any justification for the incredibly HIGH price they charge for mediocre product that has literally FLOODED the market! Why not lower the prices, and sell it at cheaper prices? If they really were about the "patients" as they say they are, the folks at Harborside would sell larger amounts of higher grade medicine at way cheaper prices, but we all know what the reality of the situation is.... profit. And it shows.The one thing worth buying from this place is concentrates. They are good quality, and more reasonably priced. The staff members as individuals, have improved, I think, in how they treat each person. But that doesn't make up for the overall financial rape that takes place here. This is big business out to make as much money as they can, as quickly as possible. They use the few laws that exist to justify their price structure. I can't support that. They use the disguise of helping other people, to make a lot of money. I would have more respect if they were just honest about what they were doing.

K S. (Powered By Yelp)
2.0
06 Feb 2016

Quality of service has gone down drastically in the 5 years I've been a member here. Initially in 2011 this place blew me away. In the last couple of years, this year in particular, I've been met with snappy/rude staff, have had one counter helper who was rude & so high she could barely function (and she told me the wrong price verbally and when I got home, realized I'd paid 30$ more than she'd told me one of the products was). Tried to call last week and today to find out if they have a very specific, hard-to-find CBD product that I desperately need, still haven't reached an actual human. Made the mistake of calling the receptionist @ Harborside who rudely told me that I have to call a call center to get help - after 20 minutes on hold the system forced me to leave a (2nd) voice message. Starting to explore other options - don't live in Bay Area so hard to find good CBD products. Really disappointed in Harborside, where I used to refer people to. Not sure what has changed except new/different staff who don't seem to care about the patients or customer service at all.

Sonny C. (Powered By Yelp)
1.0
24 Sep 2012

Just spent $650 on bunk medication that doesn't even get me meditated! I called to speak to a manager and requested a refund but supposedly they don't do refunds and now Im getting the run around and Im suppose to call back tomorrow to speak to a sales manager who may or may not give me my money back. The jack haze i got was extremely over fertilized or as us growers would say nuked out. You could actually taste the metals in your mouth after the first hit from a joint. I couldn't even stand more than three hits itis 's that bad. Im not sure who is doing the purchasing of the medication over at harborside but they need to start smoking what they're buying instead of just squeezing and sniffing the bud. Yes the kids in the clone department were passing samples around squeezing and sniffing them right in plain sight like OMG! I thought this place was professional? When one buys and evaluates medicine it should be done in private. This type of behavior is completely unacceptable and very unprofessional. Then I hear the one kid say to the other what's the name of this? And the other kid replies "I don't know but we're just going to call it white widow." Really? So I now assume that nothing is legitimate at harborside and they're making up strain names! Like the grower didn't tell you the name of the strain he sold you? Of course he did! What's even stranger is the kid working the clone department is all like  "hold on I want to go and get you something special" so he leaves and goes into a door that obviously leads to more clones somewhere and he comes back with a big clone with no tag on it. He then tries telling me it's white widow!? After telling him I didn't want it because Ive grown white widow many times before he keeps insisting that this one is different it's a different pheno. When I still stick with my skepticism he begins to show major attitude almost degrading me when I GUARANTEE I know more than ANYONE working in this whole entire what has become a hokey collective. As for the 'top shelf Og' it is far from 'top shelf' and the 20% test results are definitely questionable.  I've been dealing with this place for 4yrs now always dishing out a healthy chunk of change in their collective. I must admit I've never been disappointed in the bud quality at harborside however their clone department is a whole other 1 star review. The entire clone staff is so cocky because they think they know so much about growing quality medicine when take it from someone who has been growing medicine for longer than some of these 20yr old kids have been alive they have no clue what they're talking about! A tall tale sign is I was told today when I asked what they are feeding their clones they replied CNS-17!!! Like holy s*it right? A goddamn commercial chemical fertilizer! Mr. Steve Deanagelio this is directed to you and I apologize if your name is misspelled but you need to be aware of the help you have. It is your job as a collective and respected member of this culture to weed out the bad eggs. The over confident border line cocky individuals who honestly do not know the the basics of marijuana cultivation. When I pick up a clone to look at it I don't need yelled at because Im looking for aphids and mites a serious problem your collective gave me that took me 3yrs to solve it! You should be allowed to examine the goddamn clones if you're buying them! But being the nice guy that I am I've never put your collective on blast until now because of the horrible attitudes of these clone helpers you have working for you. Like what would ever lead you to believe that feeding  your thousands of clones CNS-17 a commercial nutrient with chemicals and perservatives that are proven to cause cancer is good for your patients! Honestly I couldn't believe that's what I was told. Unfortunately your clone genetics have been really subpar in the past. I have gotten aphids, mites, mutations, mid-grade weed and even hermaphodites! Yet I keep giving you guys chances and hoping for better. Well this is it. I don't want the $650 worth of bunk medicine I purchased and I definitely don't want the CNS-17 clones I purchased after doing some research online and discovering how chemmy of a base you guys are feeding those little girls. You should be ashamed of what's happened to your establishment. You guys went from seeming really compassionate to seeming really money hungry and greedy. Please at this point just let me return everything and please refund me my $650. I work hard for my money and this medication is EXTREMELY disappointing.

ScNsi M. (Powered By Yelp)
5.0
21 Nov 2013

In my opinion, Harborside is hands down the best dispensary in the bay area.  They offer a large variety of flowers and concentrates. I frequent Harborside, and very rarely will they have less than exceptional flowers. The THC levels in some of the concentrates can get as high as 76%.   Many people complain the prices are high, however I believe you get what you pay for. I have the comfort of knowing everything I buy from Harborside is free of pathogens and mold, I know what to expect as far as potency, and that is important to me. I can't forget to give Harborside props on their clones.    I quit buying clones from dispensaries a while ago because the finished product wasn't what I expected, or the clones overall didn't do what they should outside in full sun. I bought a variety of clones from Harborside for some different flavors, and I would say 90% of those were of exceptional size, smell and were so covered in trichromes I could easily pass it off as indoor.

Roy V. (Powered By Yelp)
2.0
01 Feb 2012

Customer sevice sometimes is not so good here. There are a couple of bud tenders who seem un-happy at their job. If you don't like your job or the customers that you are serving, quit! I would be more that happy to have a job there and would be happy to serve any and all customers, you should be happy to have a job, period. Most of the people who work there are great but a couple of you guys need to be shown where the unemployement line is. The place is nice and clean but the medicine is not the best.

Jesse L. (Powered By Yelp)
2.0
09 Aug 2016

I am writing this review with the intent to help harborside fullfill its own mission statement. I live around the block from this establishment and would love to frequent here more once the customer service here actually hires employees in all departments that work to serve its customers!! every time i come in there is a woman at the front desk wears skimpy leggings or tight skirts and thinks that this is reason enough not to move to help when there is a long line full of patients. i see her talking but not checking in anyone!!!! everytime!!! useless and a butterface mind you. she needs a crash course on appropriate work attire and customer service. my experience with a woman by the name of caprice has been exceptional everytime and will be the reason why i may return in the future. i know harborside health center has some amazing employees but some are hit or miss. could be better overall.

Theodore M. (Powered By Yelp)
3.0
26 Jan 2012

Wish they had a better oil selection a lot of hash to choose from just poor oil selection and when are the getting a cookies strain .....

kris d. (Powered By Yelp)
3.0
24 Jul 2011

see harborside should have like a 2 star rating..but they do some good things to push mmj forward...there prices are crazy high..they don't need to be that high... they don't pay their vendors that well...when i went the guys in the clone area were jerks....acting like they are in a elitist club and they shouldn't even have to deal with me...don't forget guys,you work retail....harborside is classy with the glass top self 1/8 jars...you can do a hour of mmj activism they give you like $17 dollars off..harborside is like a bank...you will wait in the line with the red ropes..you will never make friends with our bud tender ...you might never even see them again.... so you will never get a hook upjust to big...and all about money....$60 1/8s? no thanks...keep your small glass jar...over-rated

J M. (Powered By Yelp)
3.0
22 Sep 2010

Very friendly atmosphere.  The staff are always very helpful.  The prices are high especially on clones.  Great place for those last minute medicinal needs.  Needs more hot women working the counters.

Sharon B. (Powered By Yelp)
5.0
25 Jan 2012

Somehow my first review got 'filtered."  Not sure what I said to trigger that but anyways....I made a second trip back to Harborside to get some edibles.  Even though it had been a week since my native visit here, the security guys outside recognized me and said welcome back.  Check in was quick, almost no line for service.  Made my purchases (butter brothers caramels are serious yum and not too potent which is perfect for me.  Kief bagel chips were my other purchase but I havent tried them yet.)In and out in under 15 minutes during a lunch hour on a Wednesday, w00t.

GoodStuff P. (Powered By Yelp)
5.0
17 Dec 2011

My son was in a very bad car accident 4 years ago he sustained a severe brain injury,  it is difficult for him to process thoughts along with a multitude of other effects from the brain injury and Harborside has been the most compassionate location for him, they give him the time he needs to make his purchase, as well as speak to him about the effects of different medicines, so that he can get the proper medicine for his ailments.  My son can no longer drive so I have to drive him around and we come from Tracy and gladly so, for the invaluable services you provide. Keep up the fabulous work!!  I hope that others see how great you are and give you the 5 stars you deserve.

Jennifer S. (Powered By Yelp)
5.0
23 Apr 2011

I really like this place alot! It can be more expensive that some of the other places, but has so many Free services that you really can't complain! They have a variety of selections available to help all their patients!

Keennee L. (Powered By Yelp)
4.0
23 Jun 2009

I admit. I do frequent this place. I only go for the "TOP SHELF." Staff is great! The lines do get long. They have a larger selection than most of the clubs in the east bay. If you plan on going here, go straight to the top shelf, never fails!

Derek A. (Powered By Yelp)
5.0
04 Jun 2012

Harborside is a great place, friendly staff (occasionally you'll get someone bland with no personality). Their buds are good all price ranges covered and they have a big selection to choose from. Their "Top Shelf" medicine is not always up to my top shelf standards but its always good bud. Prices on top shelf are steep $65 for an 1/8 but you get a glass jar to store the bud in so its not that bad. Great selection of clones and edibles!! Plus they have a retail store, so now Harborside is a one stop shop for all your smoking needs! I've never been disappointed with Harborside.

The Other Jim H. (Powered By Yelp)
5.0
05 Jan 2012

A fantastic experience for a novice to the world of legal cannabis. The place is not easy to find; you have to be looking for the address. When I approached the door, an employee asked if it was my first visit. When I said that it was, he explained what would be expected, then passed me off to another employee for a quick tour of the premises. Then, a short wait in line and purchase of several varieties to try. All in all, a very nice place.

Anthony F. (Powered By Yelp)
1.0
05 Apr 2012

I've been a card holder for about 6 months now. i usually go to BPG if i do they have fairly priced concentrates early in the day, i also went there a few weeks ago for clones that are now thriving. that gets me closer to my point probably back in 08 or 09 i got 20 clones for 2 days later i ended up with 3. im no beginer to this i have some years under my belt i took care of them the best i know how. i stopped by harborside again for seven clones 3 days ago i now have 2 that will for sure make it, 2 that are maybes and three were shot a few hours later that day. I have a guy i goto for all my medical needs i just didnt feel like driving up there. I don't know about the meds there but after already flushing a few hundred there i wontbe back even in the worst circumstances.

Tianetty Z. (Powered By Yelp)
2.0
15 Feb 2012

So after watching "Weed Wars" me and my husband decided to make trip from Pittsburg to Oakland and see they all the hype was about, it started off very well the security checked our cards at the door and seemed genuinely pleased to hear we were new to Harborside . After we entered the building  we registered and took a brief tour and stood in line for our medicine, unfortunate for us this is where our high hopes feel short   THIER CUSTOMER SERVICE IS AWFUL!The man that helped us gave us the wrong kind of medicine and then acted like we did something wrong. He told my husband that the kind he accidently gave us, was more potent then the one we aked for, as if he was trying to justify his mistake by acting courteous instead of simply offering to exchange the medicine for the correct one I ask for??? For being a little bitter and greatly disappointed by our experience I will not be going back. Plus it doesn't help that the prices are sky high with a ridiculous tax tacked on top of that....I have found way better quality medicine at "hole in the wall"  dispensaries.....:(All in all I am a patient there shouldn't be an instance of customer service even thought of being involved in the situation!

Danny C. (Powered By Yelp)
5.0
05 Nov 2014

amazing, everything about this place makes me happy. its supporting our community and theirs so much back work into this i just find it hard to explain how much this place means to me. i love everyone in it and everything they do, they are the example of a successful dispensary.

Ron E. (Powered By Yelp)
4.0
23 Sep 2009

Great selection!!! Everything looks, smells & feels fresh. The lines and the counters are set up like bank tellers. The staff is knowledgeable & very friendly. Great location. Plenty of parking. This place sets new standards to all Cal. dispensaries...

Nigel M. (Powered By Yelp)
5.0
30 Mar 2014

"As good as it gets" is the qualification for a 5 star review. Harboside has earned this rating. They provide everything from affordable low grade to top shelf flower, concentrates, edibles and more. They offer free patient services. I personally tried acupuncture and it was awesome. Like, do people realize how cool that is? You can get free hypnotherapy at Harborside and buy the highest quality weed there is. Come on son. As good as it gets.

Bruce L. (Powered By Yelp)
5.0
01 Mar 2013

I Made an online Purchase Yesterday, Like Always to Save A Little time, I love this BTW! I Purchased a couple of Eights, and a Gram of Huckleberry Sun Grown, My wife and I both Being Patients that use Harborside shared about a 1/3 gram Joint, The Flavor, and NO_CHOKE gives this a 5 star Rating in My Book . We took A total of 5 hits between us, and Might I say It is FANTASTIC on the Head High, the body follows with energy......I Love IT sorry I didn't purchase more than a gram :). To All the Haters Out there, and you know who you Are.........Peace and Love..........Harborside and Others Have Put themselves in the Governments Cross-hairs To provide us all Safe Access. You Cannot Get any better than this....

Ian W. (Powered By Yelp)
5.0
04 Mar 2014

Stopped by here on my back from a vacation in San Francisco and I couldn't be more pleased that I did. I am from San Diego and have been a medical cannabis patient for years.  I've  dealt with lots of dispensaries in my time so I have some things to compare to. Harborside provided me with an extremely pleasant experience and the staff were actually able to answer every single one of my questions (something most dispensaries are unable to do). I happily choose the clones that I wanted (with the help of the knowledgeable staff) and continued on to the main counter to purchase some flowers.  The bud tender was very nice and helpful and readily gave me a discount for my veteran status. All in all this was a wonderful experience and I will definitely be stopping in again on my next visit to the bay.

Truth T. (Powered By Yelp)
1.0
21 Aug 2012

harborside is fantastic. just when i thought i wouldn't go back they surprise me withthe kindness treatment ever. i've gone in there very sick and have been given a place to sit and brought water to sip on. they just started their delivery service, yesterday. it was fabulous. same product you would get waiting in line at the store. it was super easy to place my order, accurate and super friendly. the guy even knew me from my being in the store so much. why wait in a line when you can wait in the comfort of your home doing... whatever you like. delivery is super fast. they call and give you a 60min eta. i was skeptical, however, now... it's the only way i'm gonna purchase. it's perfect for those who can't get around easily, like myself, or, those that don't drive. it's cost free and hassle free. go for it. you won't be disappointed. thank you, harborside, for providing yet another great service. one love. ***** please note*****harborside delivery sucks- if you know whats up!this place has serious problems with their delivery-since i wrote this in august they have turned to complete sh*t! chris... is rude! he is the delivery manager...they try and pawn off the old crap, knowing you can't see or small it first. they leave up old photos up on the website. so... when you're looking at a product....it's not what's going to show up- per-say. i've have yet to get my deal of the day. there is always a mistake and this last time- i had to chase the delivery man down because the flowers were utterly disgusting. i wouldn't smoke what they were trying to sell for free! the woman taking phone orders gives out incorrect information. that seems to be the only consistent thing they do! the last 2 times i've gone with delivery....i have ended up in tears and on the phone trying to explain mistakes. ****i would not use them for delivery*** unless  you are desperate. it's a shame how rude these people are. the fact that it takes me telling them what's wrong. that they accidentally leave old pics up. even though i have saved vm's with the manager speaking to me- telling me that yes, in fact it was incorrect. the pics were wrong. but 5 days later...the same pics are still on the website. delivery is very very shady. never consistent, never!

Will C. (Powered By Yelp)
2.0
16 Apr 2016

I was a customer at Harborside for a few years and until recently I had never had a complaint. There was a verification mistake due to an incorrect date. I tried to order online and received an error message stating my info was not current after I had renewed 2 weeks before to avoid this very same issue. While initially it was not their fault, they had been delivering to my me on a seemingly expired letter for at least three weeks!  I had immediately emailed the renewed and corrected letter that my Dr had sent me and had made multiple calls between my Dr. and Harborside trying to clear this issue up. I was met with very little assistance or courtesy. The guy that answered the phone didn't even listen to me, his only response was "we just opened 10 minutes ago." In regards to my Dr trying to reach them. This went on for about two weeks. No one would help me help my Dr reach them. Now, their drivers and counter people are fantastic! My issue is with the people at the front desk that answer the phones and check in patients, I have never been met with such rudeness and lack of compassion. I would suggest more customer service training for the front desk associates, because they are not doing the best job. Especially at thoroughly checking dates on verification letters, I understand they were just following the laws, I get that. It was the lack of assistance and compassion that was so off putting for me. I had spent a lot of money and told many people about Harborside, but this experience has made me not want to come back. I think this is a great place (mostly), but sadly Harborside has lost my business and referrals due to their front desk inefficiencies and lack of compassion, assistance and understanding. bummer

Jordan M. (Powered By Yelp)
5.0
05 Sep 2012

love Harborside . Just come early if you want the good cookies . They have massive demand . But the staff is the most knowledgible and cares about each patient . STEVE D'ANGELO for PRES in 2012

Jake G. (Powered By Yelp)
5.0
03 Apr 2014

I came to harborside all the way from Colorado I was in town to see family but always wanted to go here and see what it was all about, I was happy with almost everything. People say there isn't that many good choices to choose from but I was over excited about all the types of hash and weed to choose from. The staff is so friendly and didn't rush me at all. I love harborside and will always tell people to go there if they are in this area.

Rod R. (Powered By Yelp)
1.0
19 Mar 2012

FYI: if you are a new patient and need to pick up a blank Doctor's Form for your Doctor to fill out, don't go to the Harborside Health Center in Oakland. According to the security guard at the door it is illegal for clinic to give anyone a blank doctors form.If your doctor does not have the proper form just go over to the Berkeley Patient Group on San Pablo Ave. They will be happy to give you a Doctor's Form for your Doctor to fill out and sign.HMR

Thomas M. (Powered By Yelp)
1.0
24 Dec 2011

I've been to a lot of clubs and I think the DeAngleo are going to set the movement back with there need to get on tv watch the problems they have with the feds

Kristy D. (Powered By Yelp)
5.0
22 Dec 2011

I have gone to many of these little clinics and nothing compares to Harborside. The information and organization and friendly staff have just blown me away. This was a great experience and I wouldn't go anywhere else for my medicine. Keep fighting the good fight.

Jacob J. (Powered By Yelp)
1.0
12 Mar 2013

I was a customer of Harborside Health for over 2 years before I decided that I was done.  I have a lot of the same complaints other have, the long lines, the unwillingless to support legalization of pot so they can keep a monopoly over the east bay medical market, the reality TV show which would film customers buying medicine, etc. One day I walked into Harborside while they were filming 'Weed Wars'. There was a sign inside that displayed 'please request that you do not want to be filmed'. So in other words you had to ask specifically that you not be filmed on this television show. Ok no problem, so i walked in, told the guy at the desk 'i would not like to be filmed', he said 'just tell the cameraman'. So when i walked in I saw one of these cameramen filming the line and the customers. As the cameraman was panning across the room, i moved out of the way and  asked him 'can you please not film me' his response 'I wasn't going to film you' so i responded 'but you just were filming the whole line, just don't film me thanks'  the cameraman responded with a sarcastic sigh as if my question was completely out of line.This was my initial incident that turned me off from this business, it's fine they want the publicity to have their own reality show, but if they can't control the camera-crew and make sure that customers feel comfortable in the store it's pretty bad business imo. This is unacceptable especially for something that's not legal in many places outside of california. edit: I remember that after this incident maybe because of complaints they seemed to have a clearer policy on if you wanted to be filmed or not, they would hand out green neon stickers to put on your shirt. This is one way of dealing with it, however when i was wearing one of these at a later time I was still filmed. So i suppose this is maybe for the editors of the reality show to remove any footage of people wearing these stickers, but to me it still constitutes filming a customer who asked not to be filmed. The final straw for me came in the form of a long time employee there. It got to the point where i would literally dread getting this guy to help me after waiting in a long 30 minute line. It was almost like the Sienfeld soup nazi episode when i would deal with this guy, he would be totally monosyllabic, give me curt almost inaudible responses where I would have to ask 'what did you say' and his response was just a louder angrier but this time audible response. It was so unpleasant dealing with this guy that I wrote not just one but two letters to Harborside Health and specifically told them that as a long time customer I will refuse to shop there unless they addressed my concerns ( didn't say anything like 'fire this guy' i just stressed that an employee needs to have at least basic customers service skills and that rudeness and getting angry at a customer for no reason is unacceptable). They ignored my inquiries and as a result I will never shop there again. I see the owner responding to bad yelp reviews here and telling people to e-mail the exact same e-mail address I already e-mailed twice. So maybe it takes a bad yelp review to actually get them to respond?  That doesn't seem like very good management either, to wait for a customer to write a bad yelp review to address a complaint. Go to CBCB or any of the other pot places in the east bay instead, at the very least you won't have to wait in a 30 minute line or be worried about your face appearing on a reality TV show about weed.

Anthony H. (Powered By Yelp)
4.0
21 Feb 2008

I really like the selection, the staff is very helpful, and knowledgeable. The only beef I have is the prices on larger amounts of weight, there is barely a price break on an ounce purchases. They charge 350 for premium medicine, but they also charge tax so your grand total will be more like 400. There are plenty of delivery services willing to bring you high grade cannabis for 350.0 and they bring it to your door. And I found that both amounts of larger weight purchases I have made were very dry from sitting on the shelf because of the exorbitant prices they stay in inventory longer. Overall it is a 4 but if a place turns more into a boutique club that caters to people with more money for medicine then it will slip again for me. the novelty of the nice club and the selection is countered by the lack of price break and condition of product.

Davíd C. (Powered By Yelp)
4.0
11 Dec 2013

Great place! I love the whole aesthetic, some cannabis clubs look a little run down but Harborside remains to be one of the most professional looking establishments I've been to.  They generally have a pretty large selection, all of which is online (except for the clones) which is nice.  My only gripe is that there isn't an indoor smoking lounge, c'mon steve!  Anyway keep that in mind before you visit.  I'd definitely recommend this place, it's easily one of the top 5 cannabis clubs in the bay area... just get that smoking lounge mang

Ouzi K. (Powered By Yelp)
1.0
29 Apr 2013

This place Sucks. I just got yelled from a stupid hipster looking budtender for looking at the meds too close. Every single budtender Hates you and it's so obvious. They made enough money to buy an island so why give a fuck right? Harborside sucks! Delivery okey. You don't have to see the WORST budtenders in the World. Overpriced meds, no matter what they are. At my first visit I wish I knew that tour was Necessary. I am dying from pain and they make you walk every inch of the dispencery to show you what they got. This place is the most stupid Dispencery. they are the worst and they know it.  Teach your stupid budtenders that they are there for US! I don't give a damn if he is sick of working all day not my problem. If you still wanna check this place atleast stay away from long dark haired dumb ass with glasses and all the girl budtenders. they suck the most. Last time I ever mention this stupid places name harborsuck health center SUCKS!!

Potion P. (Powered By Yelp)
1.0
02 Jun 2014

The security & employees who gave us the first time tour were polite and informative. The facility is nice and looks very professional. We drove from Snata Cruz to vend our cannabis tincture and hashish. We arrive just before 11:00 as we were told that was the time for vending. After the tour they escorted us to a nice waiting room. One other vendor was before us. They called her in and and she was out in literally 60 seconds. It seemed they had enough edibles, she was from San Diego. I heard thier conversation and was surprised the purchasing staff was so rude and dismissive. When we walked in the purchasing room it felt as if we were an inconvenience. I reached out to introduce myself and my partner and to shake her hand and she sighed and didn't shake my hand or make eye contact with me, she abruptly said "what chu got?". I gave her my business card and she didn't even look at and just threw it aside. Before I could say one sentence of my sales pitch she said again "What chu got?" and then rolled her eyes. I pulled out some samples and a sell sheet and started to talk about the tincture. She looked at the bottles saw the test data printed on the label and said we arent interested. Our patients need meds with a higher percentage and they want high CBD in a tincture. Ours are 9.0 & 9.10 mg per ml of THC and we have tested many of hte competitions products and they are way under ours and they dont put test data or strain info on their labels. She also said patients want glycerin and not alcohol based and talked to me as if I was being scolded and a big waste of her time. Then she said they dont take products without test data, so obviously she didnt listen to read the sell sheet and actual hard copies of the test data for each product. I said we have our products tested in Santa Cruz by SC Labs and she rpelied that t heir test data is not accurate and they only use Steep Hill Labs. My partner asked why they though SC Labs was innacurate and she replied with a bunch of BS coming from someone who is not educated about lab testing. Comparing test data from one lab to another there will be a small percentage of difference due to test methods and differing equipment.3% or so plus or minus in results. Then she said SC Labs tests come out up to 4% higher than Steep Hill, SO?? Then subtract the 4% and we still have good numbers. She rudly grabbed the product from the counter, shoved it back in the bag and threw it on the desk, turned away from us and said and said she would have it tested and get back to us. I never heard back from anyone. I dont appreciate a person talking crap about another company, their competition. of course it all made sense when I found out a few days later that Steve DeAngelo owns a part of Steep Hill Labs.I told her were were developing a high CBD Glycerin tincture and would have it available soon, she didnt even respond. We were in there for about 3 minutes. We went to Harborside because Steve D. says they are the model for all dispensaries. We have been to many many dispensaries neear us and have opted to not do business wiht most of them because they are just pot shops, we are passionate about helping people get good quality, lab tested medication and we work hard to align with like-minded people and not just sell to anyone who will buy our products.We left there very upset at the way we were treated and what was said about SC Labs. I called SC Labs to let them know what happened and they werent surprised they said they hear about Harborside talking badly about them very frequently.What a disappointment. I have a profound respect for Steve Deangelo and what he has accomplished in his life time and it is sad that his dream of creating the MODEL dispensary has not been fullfilled.

Jessie K. (Powered By Yelp)
4.0
27 Dec 2015

Being very new to medicinal marijuana and wary of weirdos out there with their own agenda, I went here after reading the reviews. I have been in there about 7 or 8 times now within a year, maybe less, and each time have had a great experience except* for the last one with a woman behind the counter who was CLUELESS about every question I asked her.. (hence the 4 stars, but it's really more like 5 stars without that experience). I wish I got her name, she was african american, tomboy looking with a beanie on, and although she seemed nice enough she really had no idea about any of the products which was a bummer because I like to try new things and not waste my time or money. But besides the sometimes very long lines, most everyone is very knowledgable, kind, and compassionate. I feel like these people should have degrees as doctors because they are so knowledgeable and actually want to HELP not just "prescribe" like western doctors- most of them are totally cool spending a lot of time with you helping get you the right thing. Anyway, great place, check it out-  legit and safe, and most of the clients in there are pretty mellow, not causing a scene or just potheads wanting to get high- people come here because it's the real deal. I highly recommend!

P O. (Powered By Yelp)
2.0
21 Feb 2011

Excellent medication but, I just donated 15 dollars for some concentrate and it has all kind of hair in it and it tastes like weird plastic. Thanks Harborside.Most of the time there stuff is really great. Why would the sell me something so incredibly horrible?

Finn G. (Powered By Yelp)
5.0
12 Aug 2010

Love this place. Vibe was professional and helpful, from security to check-in to budtender. Great selection of clones meant they were carrying my favorite but less readily available strain. The person who helped me out with clones had a great attitude and was patient while I reviewed the info on the many available strains. Even better, he offered personal experience and tips with a cross-strain from the one I was targeting. Easy in and out from the freeway, the weekend I visited I walked right in and was helped immediately. I like the fact that they take pride in helping the community, supporting activism and providing low-cost alternatives to obtaining medicine.p.s. If you have an iPhone, they have a free app that offers the full menu with lab tested potency results all nicely listed.

Noel X. (Powered By Yelp)
5.0
06 Mar 2010

this place kicks a## as for being a place that you feel so comfortable coming to. the wait line is a beast at times, especially on discount Sunday's (Holla!) but as soon you make it to the cashier the experience is chill. they know their stuff and even what they recommend isn't all that bad either. I still haven't checked out any of the classes they offer but am looking forward to it. word up Haborside

steven D. (Powered By Yelp)
5.0
25 Oct 2009

Ok so first let me start by saying first time I have been to any medical marijuana dispensary. But the people here were the nicest people i have met. The customer service is awesome. As a first time customer I was given a tour. Very informative. I was so impressed with how the operation was ran. I have never been the type to just go to Oakland. But with the amount of security you feel safe. I am also not one who deals well with police types or like security gaurds. But the security staff here makes you feel like there on yourside. The prices were pretty good from what I could tell. The guy who tended to me was very helpful. He listened to my needs and got me what i needed didnt try and push high dollar strain on me. Lots of space I dont even think I had to wait more than a few seconds. I was in and out in 15-20  minutes with out anjy hassels. Great experience Thanks to the staff at Harborside Health Center.

Dont Go Here D. (Powered By Yelp)
1.0
23 Feb 2013

do not go here.  i was directly lied to in my face.drove from tahoe to pick up some genetics.  i get there and they have run out of the dhn genetics i wanted (chem 4).  they have another tray labeled "chem dawg 4".  i asked the clone tender what the difference was between the dhn and the other tray.  he told me word for word, "they are the same.  the other cuts are from the side branches so they are not "premium" cuts.  i went ahead and got those cuts and some dhn sour d.  i get home after a 3 hour drive to tahoe.  check my receipt and it reads; "dhn sour diesel" and "chem dawg 4"- not dhn chem dawg 4.  i called harbor side the same day and they will not help me over the phone.  do not go here!!! they will lie directly to your face!!!!!!!!

Darell C. (Powered By Yelp)
5.0
20 Aug 2013

I've been to this place once and it was great. Friendly people and a all around great atmosphere.. I wish their was a location in Los Angeles..

William R. (Powered By Yelp)
4.0
21 Jun 2013

Since receiving my recommendation I have exclusively turned to Harborside for my medical cannabis needs. The main reason is that they do it all correctly. The organization is professional, every indication is that they are strictly observing the requirements of the city and state, security is always present, and the selection combined with lab testing makes it simple for one to target their own needs with the appropriate product. The convenience of online ordering has removed the excessive waits that once plagued them. The only reason I'm rating 4 stars instead of 5 is the inconsistencies in their rewards program with both accumulation and redemption, but beyond that I have been consistently pleased with the service and selection.

bart b. (Powered By Yelp)
4.0
26 Jan 2010

Harborside is a conformist dream. I think if the communist were going to open up a marijuana dispensary they would run it like Harborside. To get in you have to go through metal detectors, then comes a meeting with a bureaucrat to do the paperwork, finally, you arrive in the yuppie line to wait for a salesperson. After the thirty minute ordeal you finally get to see the marijuana. It's really good unlike some of the other places around town you get what you pay for. The transaction is quick and you get a receipt. Save the receipt because you can legally claim the purchase as a medical expense if you itemize your taxes. Then your on your way home with the goods. The place has the vibe of a Wal-mart. However, the real positives are that there is plenty of parking and police around. I like passing four or five cops on my way home because some of the animals who reside in Oakland would probably try robbing the customers if it was not for their presence. They can't arrest you because you have your card so stop by the Starbucks on the way home and give them a wave because they are doing their job; looking out for your safety.

Xochi Q. (Powered By Yelp)
5.0
20 Jan 2010

It was my first visit and I got the informational tour, educational run through of the different strains and felt welcome and genuinely taken care of.  They were very helpful and patient when trying to figure out my needs and how to best fulfill them.  They have all kinds of educational and alternative health resources that I plan to take part in whenever possible.  I was gonna give less stars, but it's not their fault that they're so far away from me, so they get the full 5 that they deserve because they took me in with my med note (versus requiring a card) and they're open til 8pm

Trey B. (Powered By Yelp)
4.0
31 Jul 2013

The intro tour was a little long winded for someone like me who knows exactly what they want, but I appreciate the cust. service.  But John helped me behind the counter and was very very knowledgeable and friendly. He will probably have ended up encouraging me to come back and try at least 3-4 of the other strains. Good job!

Susan F. (Powered By Yelp)
5.0
14 Sep 2011

This place is kind of surreal! All in all it was a very pleasant experience!1. Location.  It is located right of the 880 freeway!  I found a parking spot out on the street, but they do share a small portion of a parking lot in front of the business. It is a small business park.  Across the street is a yacht harbor so a pretty pleasant area.2. Office.  You have to go to one of two or three security guards out in front.They were very pleasant!  Checked my paper work and told me to go in and someone would meet me at the door. A very pleasant young lady (sorry forgot your name) welcomed me  and told me to take a seat as I was new they give you a tour and someone would be with me shortly.! Waited less than a minute and a young man came out of an office and introduced himself. (Once again, I am sorry I cant remember his name but he was a tall thin guy with a small brimmed hat on.) He took me on a tour, showed me all the rooms that were used.  They offer FREE holisitic type service to the customers. Everything was very clean and bright and pleasant.  Went in to a small office and they added me to their club membership. He then escorted me to the sales room and told me to wait in line and when I was waited on to take my time with the sales person and they would explain all the products!(One thing they are very strict about is using cell phones.You can not use them anywere inside of the facility except at the sales counter if you have tolook up something) This is for privacy reasons.  The young man in line behind me  started to use his and an employee came up to him and nicely told him he couldnt use it.  He copped an additude and she said you were told and agreed to this when you joined and she was very pleasant when she said this, also3. Sales.  I waited maybe 7 or 8 minutes in line and then was called to the counter.  A very pleasant young man named Brian waited on me! I told himit was my first time and asked if he could explain the different products and how they worked.  He probably spent at least 20 or 30 minutes with me and gave me lots of good information on  everything!  I was able to make a choice of products with  his recommendations!  I even got a couple of free  cookies. He explained about the app you can download to your phone to get the daily specials.  All in all this was a very pleasant experience.  I will definitely go back.   You can also donate an hour of your time writing letters  and letting your wonderful government know why they should legalize marijuana and get a 17 dollar credit!  I really like this place and give an A+ to everyone I had contact with.  I have read several bad reviews about Harborside but I didnt  see any of the problems people were complaining about!  Thank you so much for your help Harborside! I will be back!

Jerome D. (Powered By Yelp)
1.0
30 Oct 2013

This review only reflects the security staff at Harborside Health Center. As I approached the establishment, my phone rang. Since you can't touch your phone inside the premises I stepped to the side of security and took my work call. My boss frequently puts me on hold so I have plenty of waiting in between to hear the discriminatory nonsense being spewed by several security staff. It seems a woman's presence only justifies the vulgar comments on how you just love fine b*tch*s and these prolific stories of 'tapping asses'- laughbale bafoons. You would think a place centered on patient compassion and care would not tolerate misogynistic and dehumanizing behavior of this pedigree. Without women, we could not be in this world. There are 7 billion people on the planet. Half are women. One third of them are raped or beaten, it's hard enough as it is to be female. The apple doesn't fall from the tree.

Joel A. (Powered By Yelp)
4.0
22 May 2012

A great place to buy your medications. I got a chance of coming here this morning & there was a line outside, they asks anyone who are 1st time visitors and i waived my hand. The gentleman with the plaid shirt asks for my Doctor's Recommend and my I.D. the proceeded to point me into the direction i need to go.I was greeted by the security to w/c led me into a door w/ Metal Detectors on it. I was instructed on how, why and other things that they do in the premises, i was impressed by the way they conducted themselves in a Professional manner. Everything was great, i was shown this and that, they took some of my information and actually Formally Welcomed me to their business! I like that! Everything seems to be in order, the place was clean and organized. The staff was great on conducting their business and they have free service like massages, lessons on how to take this medication and that and they have a clinic of some sort. When i got up to the counter, i told the bud tender that it was my first time in their place, showed my a couple of buds according to their Prices and their THC levels.Their Products are well taken care of + it is bagged beautifully like it supposed to w/ name and the grams indicated + the name of the bud. i picked & got what i wanted, He rang me up in the register and off i went. Very simple, Direct to the point, asks them what you want medicine-wise, they give you the information about the stuff, you pay for it then you leave....I like this!!! This place it seems inviting and you're in no way of feeling that you're being "Rushed" to purchase anything. They have some bongs and pipes on display, plus books, munchies to be had and some buds to be planted if you choose to do so. Overall, i was impressed on the service they provided, the way they handled themselves professionally and my experience was stellar. Can't wait to come here for more.

Jack S. (Powered By Yelp)
1.0
25 Feb 2012

Harbor side is a joke!!  They think they are state of the art but really lack in many standards.  They sell moldy clones.  also have recieved clones with baby mites on them.  They dont regulate their buys like they show on TV.  They rip off patients and growers.  Most of the indo they sell is filled with chemicals?? They turn around and sell chemicals and mold to so called patients.  Organic outdo is much more like medicine than the bling grown in moldy basements.  If its a medicine it should be naturally produced!!   Not chemical overdrive!!!  Nice idea but they lack in customer service as well.  took a recommendation to go buy there from a friend who lives close by.  what a disapointment!!  what a mistake and waste of time.  Bought some edibles for a sick patient friend of mine.  The edibles i bought were obviously made from hash oil which was made from butane??  Butane for cancer patients is ofcourse not a good idea.  my buddy complained of upset stomach pains.  He probably would have been better off with western pharmacueticals.    from what i can see the people at organicann in Santa Rosa seem more sincere and not out just for the money and TV noteriety!!

Toadlee D. (Powered By Yelp)
5.0
25 Aug 2012

I'm a pretty naive consumer in this dept., so my review is aimed at new-to-the-whole-experience people out there. Me and my friend just got our cards, middle-aged, middle-classed and anxious about trying something we gave up 30 years ago for a whole different reason.First off, it's clean, quiet and relaxed, from the parking lot to the check-out. The employees were all professional, clean and helpful. I never felt uncomfortable. The other patrons were norml people (NOW I get it!).We were concerned about long lines since we went in on a Saturday afternoon, but there were only a handful of people in the front room, maybe a dozen in the bud room.The bouncer guy in front was friendly and easy-going. Asked if we were new and told us how it goes inside. Shook our hands.Once inside, a woman greeted us, asked us to have a seat, returned a minute later and processed the paperwork. Explained how it all works, ground rules and features and shook our hands with a smile.We're feeling pretty good. We get in line and soak it in. Not at all intimidating, even though my friend is usually a very anxious guy. No one yakking on cell phones ( not encouraged it was explained), no loud stoner dudes. I wish the line at Tradar joe's was this civilized. Maybe 15 minutes in line, which allowed me to use my spidey senses to figure out my list of questions.Our bud tender is Tripp (I hope that's his real name) and he was very patient with us.  I think it may have been 15 minutes before he started pulling out bags for us. He never looked behind us to see what the line was doing. He listened  with patience and respect. He described the intricacies in plain language, no jargon. He explained all the financial issues before he processed our payments. He punched a frequent flier card. He shook our hands.Now we're giddy. I smelled the resin when I walked in the door and had a kinesthetic flashback, but not a contact high. But yeah, I did walk out feeling a little high from the experience.I don't often get treated the way I want to be . Good job, guys!  Not crazy about yelp asking for so much info in order to post this review though. Back off, BB!

Liane W. (Powered By Yelp)
4.0
03 Oct 2011

I live in the East Bay, and had such a great experience at Grass Roots I thought I would check out another dispensary closer to me to see what they had to offer. What a comfortable and informative place this was! Parking was easy and close to the freeway. I checked in and filled out some paperwork to become a member, and did that in less than 5 min. Then the young lady gave me a tour around the place, and showed me the place where they have free acupuncture and massage. Very clean and professional. They sell clones, and have a very helpful and informative staff. Thanks Harborside. I will be back!

Brian P. (Powered By Yelp)
3.0
05 Jan 2012

It seems like getting larger is not necessarily better for Harborside. When I first started going there a few years ago, they seemed to accommodate disabled folks in a reasonable way. However I heard that their "priority" system had been taken advantage of, and so they started asking us to wait on the bench that Jak K. mentioned. The problem is if you cannot either stand OR sit for more than a few minutes without ending up in excruciating pain for hours after wards, neither of those choices work. The staff also recognize me, and when they are not too busy they do try to accommodate me. But when they get very busy, like the huge line I encountered today, the staff really struggles to manage the situation. Until they are more organized and efficient, I expect the lines will remain long and disabled folks will be given the choices to either sit on the hardwood bench or leave. I left today, the line was huge and after I looked at their express menu....I was frustrated so left without getting what I planned. So I wasted time and gas, and I've done that several times so looked into options. People in the bay area there are SO MANY OPTIONS, there is no reason to be sheep and keep feeding money to Harborside if we aren't happy with them. You might check out some of the delivery services if you are disabled, and even if you aren't I have found that the quality is better, and the prices a lot LOWER! :)So if you are into paying top dollar for mediocre quality pot, go for it. But some of their cheap hash was making me sick...smelled like chemicals. When I told the person at the counter about it, they gave me the old "you get what you pay for" crap. I really didn't appreciate that, why are they selling sub par quality meds at all?So now I get all organically sun grown stuff and I feel so much better! I also don't feel ripped off and put out because I'm disabled.  Harborside is great for people who don't mind paying top dollar and want ambiance and tons of choices. But with all the choices of dispensaries which include those that deliver that prop. 215 has given us, we might as well shop wise! Or you can keep making Harborside bigger and richer, your choice! They even gave me the wrong 1/8 more than once because of their lack of attention. So I have found their customer service lacking in general in quality so I will withhold most of my future purchases. I hope this post has helped other disabled people who struggle to get meds at dispensaries.Update: I visited Harborside recently, and got some hash and hash oil. Both are pretty good, and also I got there first thing in the morning. However the quality and amount of hash oil I got is still not as good after sampling as what I get delivered. But both the hash and hash oil were acceptable. I still had to wait but not too long in line, a few minutes, and the staff did their best to accomodate me. So I want to upgrade my rating to three stars, and suggest disabled folks get there in the morning if they can to avoid long lines. It was a very pleasant experience this time around. It's all about getting there early it seems for the most part while I'm still disabled. Hope this helps all involved!

Michael W. (Powered By Yelp)
5.0
02 Oct 2011

Professional knowledgeable staff, very comfortable and well-designed center. In a word, "Excellent"

Anita B. (Powered By Yelp)
5.0
15 Mar 2010

very fancy professional environment. nice knowledgeable staff. they have books to check out and a lot of classes to take. easy to find and in a safe clean location.Nice selection of meds

Sari L. (Powered By Yelp)
5.0
28 Jan 2013

I just experienced my first Delivery Service of Harborside. I placed my order online on New Year's Eve day, they arranged to come in the afternoon of January 2, with an hour's window of their call to me. Sure enough, they were there at the first minute of that hour, even called from the car, to make sure that it was okay to approach the house. Great explanations, bonus for first delivery. I would definitely recommend their facility and their deivery service!

Bryan D. (Powered By Yelp)
2.0
26 Nov 2012

I have been a medical patient for 5 years, 10 off the books. I first came to HHC in Oakland in 2008 and it was great at the time, I didnt use a ton of product so it wasnt too pricey.They are overpriced and with the reported 107,000 patients they arent coming down, ever. Whats more is youd think they would drop prices from US state attorney Haag slapping cease and dissist notices on this site and the San Jose site. To all that dont know Haag is prosecuting the owner and the landlord has been back and forth on the subject, the city of Oakland countersued, since HHC opened the books to the feds you best bet they have your name. I stayed clear once I heard that Feds were all over and Feds mean raids, wrong place wrong time means felonies, yes this has happened but doubt it at HHC, my reference is to the Sacramento J street club that went up in flames. That coupled with the fact that they couldnt use credit cards (which I totally understand, almost everywhere is like this now) I decided it was time to look elsewhere since I really didnt appreciate the pricing and there is zero sense of patient help, most at the register dont have a clue on genetics and seem incredibly unintersted in everything you say. Whatever the reason, probably too much overuse, it comes off as hostile and rude when you wait for an hour at times only to be rushed off in 5mins. Whats more is I saw this place when it was smaller in 2008 to prior and the patient list has gotten younger and larger (Im under 25), usually is an indication that its the quick grab for 5 star bud but everyone in line wants to put a mallet to your head if you take long. I understand the feeling because Ive been in that position and goes to show that if ppl arent completely happy something is wrong.I started needing more meds (holistic and non holistic) so I gave up on them entirely, the delivery system blows, I put an order in and they said if you put a comment on there your better off or call too. Well I suffer from a condition that revs up in the morning and I put ASAP, and even put my condition on there, no change.BUDS: Well unless your E-40 I dont think you can afford to smoke ounces of this stuff, 2 alone will set you back almost a grand. No real breaks and it seems every year their $60 shelf goes up, yes its good but not that good. I do like that they always have a CBD strain, usually a harlequinn and I saw Jamacian Lion one time. If you arent there for top shelf you are wasting your money, anything 50 or below is either crap or a "mix" even the mixes that are completely random and can contain molds are 40. If Im paying top dollar I expect top service, nope, awful.CLONES: STAY AWAY, I asked for a harlequinn clone and it was ridiculous, leaves cut off, dry patches, all of the above. Said nah Im good only to hear the guy try and talk me into getting it? I was like no I dont want that, no I dont want that yet again. I did grab 6 romulan clones since they looked the best and are a large producer usually, again I didnt get good yeild. My own strain beat it and its still not even close to genetically pure.HASHES: Wide array, its one of my starsEDIBLES: This is another half star, consistent but when they are out they are out for a long time Half star for sticking it to the man or woman in this case State District Attorney Haag. I never understood why she went on this rampage since the collectives have been around for years and years, this is actually what HHC is using to their defense. Dont be fooled tho, your paying their lawyers at the moment, and im assuming the federal government is gonna knock em down, it was unforunate Haag had to do this for Diplomatic reasons since Obama stated that any collective or person acting within the state law would not be bothered, hmmm July 2012 they went at em? Now itll always be the most well known in California, or was, thanks for the fight but not the right fight. Has nothing to do with patients, proof is above.

Jena D. (Powered By Yelp)
3.0
28 Jun 2010

GREAT place. It's huge tho and I will have to come back again to get the full "feel" of the place. The selection is great and the quality is reliable. The person who helped me at the counter was really honest and knew what he was talking about. I was kind of disappointed with a few things. First - this was my first time and they were required to give me the whole tour which I think is a awesome way to start patients who haven't been here. But the person who gave me my tour (although during the tour was very nice and seemed genuine) didn't see me notice her rolling her eyes at the idea of giving a new person a tour then comment about it to her co-worker. This made me VERY uncomfortable and I felt like I was more of a bother than anything. Also, I purchased a decent amount of various products and didn't so much as get any kind of free sample like you do at other clubs in the area. I will be back definitely and I will most likely give this place another star. Because they have it set up for success.

rob h. (Powered By Yelp)
5.0
05 Sep 2010

Class act, all the way. You know exactly what you are getting, with test results and all. The variety is great, the premises spotless and beautiful.

laura s. (Powered By Yelp)
5.0
16 Mar 2012

I LOVE HARBORSIDE!!!! my very favorite cannabis club in the bay area.the only one i visit.i love their large selection of hash and buds.for the most part,the staff know their buds.last time i went in their though,a week ago,i found something called a hashtoid. the man helping me didnt know what it was or what it was made of,i asked if he could ask someone else,he asked a manager who also didnt know what it was.but thats what the label called it.i came home and googled it,no luck.now i wish i bought this lil goodie!     The prices are a bit high,but you know you are getting fresh,quality,tested buds.i've never gotten a bud that wasn't perfect.i wish harborside would open up other clubs,preferably one next to concord,lol!it would be nice to see this dispensary and all the services it offers those disabled and in pain,spread through out the bay so others can access it easier.i want to take advantage of their many classes they offer,but cannot afford to travel to oakland that often.just the fact that harborside offers these classes,sets them apart from every other dispensary!they are the best!and worth a drive to get quality meds.

Big B. (Powered By Yelp)
1.0
22 Mar 2012

As a vendor and a patient I feel the last couple of years Harborside has taken a wrong turn!!! As a patient I must admit they do have a large selection of everything but their prices are higher than all other dispensaries, and then on top of that they charge tax where at most dispensaries the tax is included in the shown price.  As a vendor I understand why their quality and respect from other vendors has gone down.  Their top dollar on a lb. used to be 4000 then 3800 then 3600 and now it's at 3400! Yet the prices to patients stayed high????? That's why I and quite a few other vendors I know no longer vend here and go to places paying upward of 4000 and choose to purchase our medicine elsewhere.  When they say they are "compassionate and care giving" I feel it's to their pockets not their patients.

Lila Y. (Powered By Yelp)
5.0
17 Dec 2011

I really enjoy the place. Great selection, knowledgeable, compassionate staff, convenient layout. Don't let the haters fool ya - this is a great place to go for professional service and a superior product.

Erik R. (Powered By Yelp)
1.0
01 Mar 2012

After ACTUALLY MAKING A PURCHASE AT the Harborside Health Clinic and experiencing first hand what these crooks are doing, take a look at the TV show Weed Wars and judge for yourself about what really drives these people to sell Marijuana, you will find it is much deeper than care and compassion for thoseof us in pain, it's a legal way to deal drugs and make a fortune off of those of us who are really sick!!! I would like to see Harborside open their real books for an audit just to see where all the money goes as they gouged my eyes out on the pot they sold me and it was BUNK WEED. It is really sad that a few consider themselves above federal law and are making millions off of something that you should be able to grow in your backyard for free. When you hear the Harborside people talking about the "Black Market" biting into their sales you see just how little compassion there is and how concerned about the money Andrew and company become. Huge overhead, huge salaries, all in the name of breaking federal law. They would as soon see the laws for the average Joe stay as punitive as they are so that they continue making a fortune off of people's mis-fortune. If I cannot grow it in my own backyard without a license, they should not be selling it for a profit no matter who they sell it to or what worthless perscription they hold. I myself am an avid believer in Marijuana being a true and real pain medication but when the bottom line becomes the bottom line, not the patients comfort and care, that's when the end needs to come. California will soon have to give way to federal laws and these so called compassionate providers will no longer exist making a small fortune as semi-legal drug dealers. Kind of funny, Harborside must be making a fortune off of the filming of this TV show because anybody with an iota of brains who is watching said TV show can see for themselves that cash is king for Harborside and they seem to be losing sales year to year and watching this show is not going to help bring that back!!!!

Scott E. (Powered By Yelp)
1.0
18 May 2013

This is the worst dispensary in California.  It is the model of what the government wants to shut down and should.  The product is 2nd tier.  In Berkeley and SF, Berkeley's patient collective and Green Door have products that rips this stuff in Oakland and for less.  The Green Door has major fire for $48 an 1/8th and Harborside will charge you $67 for less.  I cannot believe paying over $65 for 3.5 grams.  This is why this club is a joke, they would rather make profit than provide reasonable high grade cannabis.  It was a joke that there was a mandatory tour (I just wanted to sample an 1/8th and be on my way) and they made me wait 10 minutes for more "newbies" to come in before they would even let me go on the worthless self promoting tour.  Also, they offered no free gifts for first time patients and laughed at me when I asked if there was any specials or gifts, which was ridiculous and abrasive.  They give you a gift if they get in their car use their gas and drive to you, but if you go to them, no gift.  No sense.  Deangels is a selfish promoter that only cares about money, himself and his dream but not the patients.   Even the pictures on this yelp.page has Deangelo gazing into the distance with his mind on his money and his money on his mind.  Put a picture of the supposed star, your product.  Would not recommend this place, worst club in California and will never ever go there again.  Waste of money and time.  Quality sucks for the price, would you pay $9.99 for a big mac?  Me thinks not, go to Berkeley or SF.

David V. (Powered By Yelp)
5.0
09 Dec 2012

Just went to harbor side monday before the game it was the shit they had top shelf stuff bomb keep up good work brothers!!!

Kagen A. (Powered By Yelp)
5.0
28 Sep 2011

This is definitely my go-to dispensary.  Harborside is very clean and well kept and has a good feeling when you're inside.  In my experience the bud tenders are very friendly and never get fed up if you're taking a long time to chose a strain.  Not all but most of the bud tenders are really passionate about what they're doing and will talk to you in depth about which bud is best for you.  The price is kind of expensive at times but they have deals all the time.  For example you could get an 1/8th of some buds for $25 and it's good stuff or you could get incredible bud for $60 an 1/8th.  Also they have daily deals every day if you get their convenient app for iPhone or Android.  These deals offer you a free item if you spend a certain amount.  For example today's deal is if you spend $100 then you get free Carmel Crunch Popcorn.  The selection of bud is very good and varied and they have the biggest selection of quality edibles I've ever seen.  If you take advantage of the many free holistic opportunities they offer then this club has no significant downside.

steve g. (Powered By Yelp)
1.0
03 Jan 2010

I have bought a total of 10 clones here and each time I had one fail right off the bat. So out of 10 clones bought and paid for - only 8 actually lived. The first time I was chill about it. The second time - I called and asked about their refund policy and had the most frustrating conversation ever with some woman who wouldn't let me get a word in edgewise. Basically, for all the money these people take in ( they had press articles on the wall taking about 20 million + in revenue) they won't even consider refunding your money for a defective product they sold. If I bought 6 clones and have the receipt and can bring you the bogus clone back- does it really hurt your 20 million dollar bottom line that much to refund my money on one bogus clone ? Like so many others in the "medical marijuana" industry Harborside is just out for profits. It's all smoke and mirrors and bullshit. They front on being righteous when really it's all about $$$$. It's big business and they can dress it up and over charge for their  wack ass products as much as they want - but don't be fooled. They don't care about "their patients" they care about how much money they make. And the staff here is pretty wack as well.

Joshua s. (Powered By Yelp)
3.0
29 May 2012

This place is good but the staff is not the most friendly. I wanted to go because I saw them on the TV show and thought I would check it out. If you live close by than this is your place. I would not go out of the way at all to go here. Much better shops in San Francisco than this place. The herb was pretty good but they had a terrible selection of edibles compared to what I am used to. No vegan edibles either, that was pretty odd....I would go back if I was right down the street but wouldn't go out of my to go again.

Leslie T. (Powered By Yelp)
5.0
24 May 2010

This is by far the best club  I have been to yet!!! They have a great selection of bud, concentrates, edibles and clones!!! Not to mention that they put the THC% on all the bud and the discount Sunday program that they have, where you can really get some good stuff for cheap.  So I picked up some chocolatechip cookies for $6 and the only thing I can say is I wish the bud tender would have told me how potent these things were!!! She told me that the package has  2 doses in the package, so there were two cookies. I ate one cookie and when it kicked in everything seemed fine but as time went on it just kept getting stronger and stronger, to the point that the only thing I could do is go to sleep. These are by far the strongest edibles I have ever had!! If I eat the other cookie I think I might have to cut it half or even thirds. They also have a care package program, that if you qualify for you can get a free 1.5 gram bag every week!! The free services that they have are great ranging from chiropratic to hypnotherapy.  this pace is awsome!!!

Ant B. (Powered By Yelp)
5.0
01 Sep 2012

Great meds help my pain two thumbs up god bless ppl that keep this place running this reminds me of the two clubs off of foothill.blvd  hayward ca off foothill blvd with exellent meds although. Hayward.clubs dont allow any ediables or anything but I will be back here for the goodies

Jimmy R. (Powered By Yelp)
5.0
01 Jan 2012

I told then I was new and need help,  they bent over backwards to make sure I was taken care of and well informed on my purchase. The staff is very friendly and helpful and I will return. I can't believe some of the other reviews, it's wrong that these other people who clearly have other motives can post with less then 4 star.

Tony S. (Powered By Yelp)
5.0
29 Dec 2011

Recently received a doctors recommendation for medical marijuana.  Visited Harborside for the 1st time every this past week.  They were helpful and informative from the moment I walked in the door.  Security was also very helpful in laying out the ground rules.  I told the budtender about my bad migraines, and he recommended a couple of good strains as meds. Good stuff so far!

Nika G. (Powered By Yelp)
4.0
07 Jun 2021

Edit- Lewis was kind enough to reach out to me and help resolve my issue within hours of my visit. Leaving the main bulk of my original review up as a forewarning and heads' up- no returns/exchanges.Purchased 3 carts for delivery yesterday evening, right before closing, tried to return the next day when they opened. Only wanted to return one for an exchange, accidentally left something in my cart I didn't want. Unopen, sealed, original packaging and receipt. But they won't take it unless something is wrong with it.

Nicole A. (Powered By Yelp)
3.0
20 Sep 2021

This place is fine. Everyone raves about the selection but it's okay. What it really signals is how absolutely lacking other places really are. Staff here are hit or miss.  Some can be super condescending to the point of being uncomfortable. Without fail, I always forget to present the back of my DL at the checkout line. Without fail. So just kindly remind me without trying to embarrass me.  Like I could be your mom, so how about a little respect sonny boy?

Jackie P. (Powered By Yelp)
1.0
23 Mar 2021

There are always two sides to the story. I do not believe I dropped the product. Please check your cameras outside. I was told it was found near my car. As for verbal abuse, ask the employees what specially they said to me the third time I went in on the first day. They used condescending tones and sexist language while I trying (tried) to communicate my frustration. On my first visit, the second day what your employees heard was what your male employees referred to me  while I was communicating. Clairvoyant. I even looked at both the man and woman who (was) helping the second day of my first visit and said it wasn't in reference to them as I wasn't sure why (it) that particular word was coming out. Who dropped the product? Because I do believe it was not I.These typos: 1. tried2. ( was ) delete 3. it (delete)I see Australia Flooded & their were two mass shootings.

Stefan T. (Powered By Yelp)
5.0
22 Dec 2020

Great health and wellness store - lots of variety - cash only.So many new places popping up - but this one is probably one of the better known names out there. This is the place that everybody refers to as legendary...Harder to find tinctures are available - and the website is easy to navigate by category - edible - topical - whatever you've got in mind. This store constantly improves and I believe caters to a growing diversity of people coming in for different needs of all walks of life. The aim is to make everybody feel comfortable.2020 has been such an odd year - people running around with masks - smoke - so much crazy - if in doubt - drop by...

Jacqueline F. (Powered By Yelp)
4.0
25 May 2021

This place is so fantastic that I'd love to have a reason to hate it, but I don't. So why four stars? Well, the overload of product. It was overwhelming walking through there, so much so that my husband fell asleep in the car while he was waiting for me. But I found what I wanted, then there were all of the varieties.  It reminded me of the first time that I went to Berkeley bowl and came away overwhelmed (who knew there were 14 types of kale, and which one is best for the dish I'm making?). No one!The other issue is the prices. I spent a good $20 over what I usually spend, but they had what I wanted. So the complaint? Well, the line was hard to figure out/navigate. It looked like some people were open and others spent hours wiping down cash registers. I didn't know that what I thought would be a short 5-10 minute wait, was more like 20-25 min. And I was next the whole time. Suddenly, a guy said that he could help me. They need more cash registers open, in my opinion. But, I may be back if I can't find what I want closer to home.

Suzanna M. (Powered By Yelp)
5.0
29 Nov 2021

This is a reputable cannibas distribution store. There are plenty of parking. Before customers enter the store, they must show their id. Also, customers must pass metal detectors. All products are well displayed with labels with descriptions.  The personnel's are very friendly and knowledgeable about the products.

Michaele T. (Powered By Yelp)
5.0
09 Jun 2021

Harborside Oakland is beyond fantastic. Products are on shelves so that you can look/touch and make informed decisions.My #1 favorite cannabis store

Tracy B. (Powered By Yelp)
3.0
18 Nov 2021

I love this dispensary. Lord knows I do. I have been going there for years and until recently, it has never disappointed. I love the staff and have only had one crappy bud tender there (you have to be a special kind of individual to mess up weed for someone). That said I don't know who is doing the ordering and inventory management because they are often out of the most popular items and have a windfall of other items that never seem to move. They are always out of the Mary's CBD tincture but have enough roll on pens of the same brand to treat the aches and pains of every NFL linebacker in america. I don't know why they wouldn't order a massive amount of the things that are the most popular. They also only have thc containing pet CBD and even then, only one brand. With all the she she froo froo pet owners in the Bay Area they may want to reconsider that choice. I hope they will get some of the ones with fish oil that the dogs love to take vs the ones you have to trick them into ingesting. My senior dog with the bad hips will thank them for it. Please darling inventory manager(s). Have a heart. Please order more Mary's "the remedy". I have been in three times now looking for it and y'all still don't seem to have caught on. We need these things to help us maintain equilibrium. Also, get the pet cbd that tastes good to the pets. Do it for the wee beasts.UPDATE: Thank you Harborside for responding. I use spirt animal by iris bliss for my dog but am totally open to other brands. Any ones that have a meat flavor like chicken beef or fish. The iris bliss one has salmon oil in it so he likes it. The one I bought yesterday because I was out of his regular product has no flavor. He literally ran away when I tried to give it to him so I had to put it on a dog biscuit. Thank you for your attention to this matter. I hope to see the popular Mary's product on your shelf soon.

Cheryl m. (Powered By Yelp)
5.0
28 Mar 2020

This is a new location in San Leandro for Harborside Cannabis. It is a medical only dispensary so you must have a current doctor's letter to use their services. If you do not have one they can assist with that as well. They only accept cash and they currently only offer curbside pick. My husband has a current doctors letter and we wanted to purchase some clones, which cannot be delivered. Harborside Oakland has also been swamped and I've had trouble with their website. HHarborside San Leandro turned out to be a fantastic alternative thanks to the help of excellent staffer Kat. She can be reached directly at 510-561-7355. I was able to text her my husband's ID and doctors letter. Once they were verified we were able to order via text and picked our order the next day. This location has all the CDC protocol in place to keep staff and customers safe. There was no one in the parking lot and we were greeted by a security guard wearing a mask who went inside to let Kat know that we had arrived. We brought exact change with us and placed it in a box along with Larry's ID so we could just hand that to her. She placed our product order in the back of our vehicle. We were very happy with this experience and will use this location again. Highly recommended to anyone with a letter. They are open 7 days a week 110AM to 6PM.

Chupoo D. (Powered By Yelp)
5.0
21 Jul 2020

I ordered my supplies ahead of time and went inside to purchase order. What a delight the facilities and employees are! Edmond helped me and he was so very helpful and informative. I bought more than originally planned because of the information he shared. The facility is beautiful. This will be my dispensary from now on. Thank you!

Chuck S. (Powered By Yelp)
1.0
13 Apr 2020

I'm a medical patient. I have a medical rec from my doctor, and San Leandro Harborside is for medical customers only. It's nice that there are still a few such dispensaries... or so I thought.I uploaded my ID and medical rec to their website. I got a text from Harborside that they left a vmail with my Dr's office because they needed his license number. I had that and provided it to them, but no, I still can't order because they need to verify my rec. "OK". Crickets for a week. I text them back and tell them, "Look guys, we're in a global pandemic, my Dr is not going to go out of his way to make a phone call to a cannabis clinic to verify a recommendation. You're going to have to make a little effort here." The line went completely dead at that point and I never heard from Harborside again. They couldn't care less about me as a patient or a customer. I took my business elsewhere.

Brian K. (Powered By Yelp)
2.0
24 May 2021

Early afternoon, Monday. After a uniformed security guard scanned my drivers license and checks it's in the customer database, I am allowed entry. The store was completely empty, no other customers. After the manager cordially welcomed me to the store, a uniformed security guard followed me from aisle to aisle, I guess to make me feel safe as I shopped...when I mentioned this to the manager , she said maybe he wasn't used to so many customers...she was the only other person in the store.

Kelly M. (Powered By Yelp)
5.0
20 Oct 2020

Feels like a Scandinavian apple store, not a weed shop. Gorgeous maple wood minimalist interior. Staff is not pushy. Plants for sale. Really not what I'd expected at all. Very pleasantly surprised.

Janet B. (Powered By Yelp)
5.0
04 Oct 2021

The staff was very helpful. My husband was able to get some relief for a strained knee. Great selection. The actual aesthetics of the place is beautiful and very relaxing. Just a reminder this is for medical distribution only. We did not realize it was medical only, no recreational. So we had to get a medical card to purchase.

Jerrod G. (Powered By Yelp)
4.0
29 Oct 2020

I must've bought at least 11 full ounces minimum from here, and weighed 7 (half ounces). Everytime they're perfectly 1 gram short, we haven't complained about it yet but that's adding up to half of half of an ounce and I'm wondering if it's been shorted on every half ounce I buy (I buy two half ounces at a time of flower=1 ounce).

Leslie K. (Powered By Yelp)
4.0
06 Jul 2021

Compared to the Oakland location, this was a dream. No parking nightmare, no lines. The only drawback is fewer products. They are no longer patient only.

Colin R. (Powered By Yelp)
5.0
31 May 2020

For Yelp's Big Night In, I'm posting a slightly different review. We've been suffering from some post-cancer-related pain and neuropathy so needed some cannabis remedy, pain-relief and healing. Harborside fit the bill perfectly.It's a new location so only those with a health-related referral can purchase. Either you bring your doctor's letter or you can go online to their website to get a referral for a fee. Huge parking lot and lots of instructions for social distancing, mask-wearing  and availability of disinfectant dispensers. The space is very big and airy, super clean and spacious, and just a nice welcoming vibe. They had a nice range of edibles (which was what we were looking for) and the usual joints. But they also have a cute little nursery for cannabis plants!Prices seemed reasonable depending on the brand of what you're looking for.But the best part was the service and assistance! The girl who helped us spent a good 15 mins with us explaining everything and answering our numerous questions very patiently and was so friendly! That made it so professional and welcoming.We got a small can of gummies (9:1 CBD:THC ratio) based on her recommendation to give it a try if it helps and then come back for other more potent formulas if it does. It worked very well after only 1 sampling during the big night in. Got a good restful sleep and some pain relief.Will be back to this Harborside location soon for another purchase. But heard they will be allowing recreational users as well once they get that license. Not sure how well that will affect the vibe but hopefully not too much.

Lady C. (Powered By Yelp)
5.0
23 Jun 2020

I came in with a friend to look around.  I've never been here before. A young lady and security guard greeted us. Very friendly and funny, put me at ease.When I walked around the corner and saw the beautiful ,bright room with a great showcases . Everything was displayed clearly and cleanly on open shelves. No clutter or out of place items. Then I heard a voice, "May I help you ,or just let me know when your ready ." Now I'm sure we have all heard those word 100s of times. This time it was calm not pushy. She let me explore, laugh with my friend until I was ready with a host of questions.  She introduced herself as Abby . She walked me through all the products and answered all my silly but important questions .She even pointed out a place to sit and make sure I understood the products.  Mind you ,I have never used these types of products before. ABBY WAS SO FABULOUS  that I joined the Harborside Family . ABBY walked me through the quick process . HONEY LAMB, I purchased wine, coffee, edibles, pre-rolled sativa and host of other products. OVERALL, I'M OVER THE MOON WITH MY PURCHASES, SERVICE and My New Friend ABBY. ‍

Habitual Line S. (Powered By Yelp)
5.0
22 Mar 2021

This is one of my favorite dispensaries in town. They always have a great selection of products that's above the rest. Their selection on CBX is awesome as well as all the topical pain relief. Great delivery service in the bay with great updates via SMS so your never wondering where your Order is.  Martin at Harborside is awesome on the delivery front, he's always on point with communicating and all their staff is friendly.

Skip H. (Powered By Yelp)
5.0
27 Mar 2021

Great Service! Our delivery driver Martin is top knotch  Product selection both for humans and canines is  perfect   Being able to order for delivery is awesome  Can't recommend higher Especially Martin, he is a joy

Anthony S. (Powered By Yelp)
5.0
25 Mar 2021

I've been a customer for them for years and have always been impressed by their products and standards. Their delivery service is top notch as well, especially Martin; friendly, knowledgeable, and dependable. I'm also a veteran, which they provide a pretty good discount.

Scott D. (Powered By Yelp)
5.0
26 Mar 2021

I love Harborside San Jose and these Wyld gummies! Thanks to Brian for the great delivery service today!

Hotsauce G. (Powered By Yelp)
4.0
24 Dec 2020

Staff is friendly and wearing masks currently, they also clean the counter before helping the next customer from the line. Do not order clones/teens for pick up, they will make you go to the pick up area, you will not get to select your plant and you will have all of 2 minutes if you have any questions about the plants you are purchasing. I want to give 5 stars but I can understand their time constraints given the current situation with The Rona and limited resources. Other than that, very good selection of products, clean place. Wishing there were updated descriptions for their available grow selection and would like an explanation for the clone pricing differences between stores.

Vika T. (Powered By Yelp)
2.0
29 May 2021

Okay in person the store is nice, but like the service is kinda bad recently. I called the store to ask about clones because of the fact that their item description is terrible. It literally says nothing other than the name. When calling the store I spoke with "miss Hollia" first of all she sounded super stoned. That's fine but when you're not working. When I asked her what strain the clone was mixed with to create it she told me to go to google and type it in. THATS terrible. I WAS ON HOLD FOR 15 minutes! Before they hung up, called me again only to give me that answer. If a customer is asking you, it's because you're supposed to know you're stuff working at a dispensary. I've had training and knowledge but this was a harborside exclusive that I'd never heard of. Terrible service recently. I hope they get better.

Jennie O. (Powered By Yelp)
5.0
21 Jun 2021

Love the security guys at the front, they're always so friendly. HUGE shoutout to ****DAWN****  who went above and beyond for me this last weekend. Her kindness and generosity made my weekend. I'm already a life long customer, but i love this store even more now. Thanks for keeping such a great staff that makes a chore so much more enjoyable.

Whitney H. (Powered By Yelp)
5.0
20 Jun 2021

First timer here at Harborside! They have great deals and high quality products. Today I met Mariah, I'm so glad I stopped in here while she was working .. she was super patient with me and very informative. I had many questions and she was helpful. I wanted to buy everything, felt like a kid in a candy shop. Thank you Mariah and friendly Harborside staff. I'll definitely be back soon!

Keith U. (Powered By Yelp)
1.0
16 Jul 2021

The worst dispensary in terms of high prices and pathetic customer focus. They dumped all the rewards points that customers had accumulated. I lost 5000 rewards points which was equivalent to more than 8 bags of Key brand flower. They did not contact me. And gave me no recourse for when I contacted them a month after they dumped my earned rewards. Another area of failure was not having their inventory straight. I am told my order is ready for pick up only to be told after I arrive that there was a mistake and there was actually no available inventory. That's just lovely every time that happens.  Shop elsewhere for better value, better product, better customer service.Edit: They also need to fix their bug-infested web site. It's got so many usability bugs such as emptying your cart upon login and and logging you out when going back to the top of the shopping area. Steve DeAngelo dumped a steamy pile of sh!t on the new owners. That's for sure. Nice exit plan Steve. Now FU.

Makena S. (Powered By Yelp)
2.0
22 Jun 2021

Prices are significantly higher than other local dispensaries, presumably to support their "membership" program? There are several other places within a few mile radius that offer a wider selection of products for much, much less. Also, service is a big meh with not enough people working to help the dozen customers in line on a weekday morning.

Edward R. (Powered By Yelp)
1.0
16 Jan 2021

I should've read the reviews before I placed a delivery with this crappy place! I ordered some royal cherry diesel thinking that it had 21.22% THC and when I smoked some which did nothing for me, I noticed that the package said that it had 17.57% THC. I called them and a manager got back to me saying that on their website it states that the THC levels may vary. I didn't see that anywhere! I might of missed it. He told me that the best that he could do is give me 15% off of my next order. So now I have weed that won't get me stoned for 40 something dollars and they want to give me 15% off my next purchase! You guys bumped your head! I will never order anything from them again, unless they make things right!When someone has a satisfying experience at an establishment, they tend to tell a few people, but whenever they have a dissatisfying experience, they tend to tell many, many , many people.Thanks for NOTHING HARBOR SIDE!

Michelle M. (Powered By Yelp)
5.0
29 Sep 2018

INSIDE is super nice. Like an upscale hotel lobby. You wouldn't have guessed the inside would be that nice from the outside being in an industrial area. GENERAL you can order online and easily pick it up at the front. Easy to find look for the green sign water tower looking contraption up high for high.

J.C. C. (Powered By Yelp)
5.0
24 Mar 2021

I placed an online order the other day and the process was very easy. Big shouts out to the deliveryman Martin for giving a lot of great recommendations for the future.

Amy R. (Powered By Yelp)
5.0
20 Mar 2021

I love coming to this shop for the customer service. Gen is always so knowledgeable and helpful. She makes it an enjoyable experience. She's awesome!

Jared G. (Powered By Yelp)
1.0
31 Jul 2020

Recently had my wallet stolen and it's pretty much impossible to get a new one because dmvs are closed and have been for months .secueity wouldn't even let me talk to manager. Very rude. I'm 33 years old and obviously of age. Very disappointing that the business can't make an exception. I had an old ID and a copy of my drivers license but still unable to allow meIn. With Covid I would expect an exception since I'm unable to get a new id. The copy my I'd is even scannable to show my license is valid.

Jeremy A. (Powered By Yelp)
5.0
23 Mar 2021

After Buddy's was bought out and changed to MedMen, I wanted to see what else was out there and I have been going to Harborside for well over a year now. The staff is very clean and organized and the environment is very professional. They are taking the medical marijuana industry seriously and treating it like a proper business.During the pandemic, we used their delivery service primarily and I was able to help my wife get through two surgeries using more natural methods (instead of hardcore addictive opioids), and Harborside was always reliable and on time, very communicative, and on top of things.All of the delivery staff are friendly and happy when they arrive, and we frequently received deliveries from an employee named Martin, and he always has an upbeat, genuine, and jovial disposition. If you are looking to get deliveries or find a new dispensary, in my experience Harborside is a company that handles everything properly. The orders are prepared quickly and they follow up with delivery times every step of the way.Thank you Harborside!

Megan L. (Powered By Yelp)
5.0
25 Apr 2021

Harborside makes ordering and picking up cannabis so easy. The staff is always knowledgeable of product. I do delivery quite often and Martin , among others, are always on time and professional! I never have any issues with my product or payment. The staff is very accommodating!

Juan B. (Powered By Yelp)
4.0
05 May 2021

Very welcoming and knowledgeable staff! Went in for CBD ointment and was pleasantly surprised by the variety of products at a reasonable price

John B. (Powered By Yelp)
5.0
22 Mar 2021

Harborside is always great! They always have what I need as I am big into cbd heavy edibles for pain. Their driver Martin is the best. Consistent, friendly, and above all super knowledgeable on whatever questions I have. Thanks a ton Harborside and Martin!

felisha O. (Powered By Yelp)
5.0
04 Jan 2021

I love harborside and their customer service. I especially love that they delivery! I always get my deliveries from Brian and he is such a delight!!! He's always so kind and loves to asks about my day and I feel like we're buds

Arlen Drew T. (Powered By Yelp)
5.0
25 Mar 2021

I've been a loyal customer when they only had their Oakland location. Adeh and his crew are serving the South Bay now and are doing an amazing job. Since the pandemic they've made it a ton easier with their delivery service. Orders are never wrong and deliveries are always on time if not early! Martin for example is one of their amazing drivers for them and is super chill. I'm always greeted with a friendly smile. Hands down quickest and friendliest service I've experienced. Don't sleep on Harborside!

Art G. (Powered By Yelp)
5.0
25 Mar 2021

Great service and my drive Martin went over and beyond to help me. I'll def be coming back.

Edward V. (Powered By Yelp)
5.0
18 Nov 2020

I've been going here since 2017, and I've always had a positive chill experience! The workers are very patient and always happy to help you out! Thank you guys!

Sarah L. (Powered By Yelp)
5.0
25 Apr 2021

This harborside has truly gone above and beyond, especially during Covid-19. I primarily use the delivery service, but do go in from time to time. They make me feel safe and at home when I visit their location and I've only had negative experience in store and it seems to be with the same individual over and over again, so I try not to take that into account. (He always seems to be grumpy/unhappy to be there.) Everyone I've ever had for the delivery service has been 10/10 with outstanding service. They make it super easy and it's been greatly appreciated during this last year. I want to especially to say thank you to 3 people. I started using this service when I had a surgery in the late summer of 2019 and couldn't go in, and the gentleman who was doing the delivery service at the time was so kind, and I never had an issue with product or payment. I feel awful I don't remember his name. Next I want to say thank you to Martin! He is hilarious and always so kind, on time, and we never have an issues. Lastly, I believe he is new, and forgive me if I am not getting his name correct, but Steven? Is also always very kind and on time. Thank you Harborside!!!!!

Dulce K. (Powered By Yelp)
5.0
05 Mar 2021

My first time going to a dispensary and it was very straight forward. A little out of the way but they had parking and it was easy to spot the building. There was someone at the door guiding everyone and I was in and out under 20 minutes (even with a lengthy line). I was honest and told the worker that it was my first time and wasn't 100% sure what to get and she was so kind and understanding and gave me some suggestions. The strawberry Rice Krispie edibles are SO GOOD 10/10 recommend! Will be coming back for my restock

Brandon T. (Powered By Yelp)
5.0
05 Jul 2021

I've been visiting Harborside for 5+ years. They always have the best and widest selection of products to choose from. Their customer service is also friendly and knowledgeable. Plus their delivery is super convenient -- shout out to Martin who is always super quick with deliveries, and a pleasure to interact with. I never have any issues. I look forward to more trips and deliveries with Harborside!

Mrs C. (Powered By Yelp)
5.0
23 Mar 2020

First time ever stepping a foot into a cannabis club. Well 1 edible $26.00 I think... and 2 eights... $175.00 total. Wow, That was good! All I got to say!!!

Leon B. (Powered By Yelp)
4.0
01 Nov 2021

The staff here is amazing and store and bathrooms are very clean. The selection here is constantly changing which I find very annoying. The prices have increased quite a bit and they removed the best items from their point rewards shop.  I just purchased a 1G cart and a good portion had leaked before I even opened it. Their policy refuses refunds if taken out the store, so take note if you have bad luck like I do. I would give this place a 3 but the staff here really are great and deserve some recognition and the bathrooms are so clean I choose theirs over my own sometimes.

John R. (Powered By Yelp)
1.0
28 Jun 2021

Are used to like going to Harborside up until now I went there after everything has been open to the public and the mask restriction has been lifted I came to get some stuff the employee and staff were very rude I didn't have a mask but there was an employee without a mask sitting at the desk they said I can't come in without a mask so I asked for one and the guy at the front was so rude about it and said we don't have one for you you have to go get one being a professional facility you should be providing customers that are spending a lot of money at your store a mask you are not a government facility that mandates are required to wear a mask by law!!!!

Bruce M. (Powered By Yelp)
5.0
19 Mar 2021

I visited Harborside in San Jose this morning, and I received outstanding customer service from Morgan in sales, and from branch manager, Jason.I've been visiting Harborside in San Jose for a few years now, and their selection and service is always very good. Today was an exceptional experience, and I recommend Harborside to everyone in Silicon Valley.

Mahin K. (Powered By Yelp)
1.0
17 Feb 2021

WILL NOT RETURN AS CUSTOMER DUE TO BAD SERVICE.I've been coming here every since I had my surgery on my spine. I really liked this place because it was accurate on THC percentages and prices were great. Lately their service has gone to shit. I would come here because they offer curbside and for me that is very convenient because getting in and out of the car is very painful for me. I had a curbside order and I waited for one of the doorman to come and scan my ID but they kept looking at me and not coming until one of them came out to tell me curbside closes at 6pm. Online it said 8pm so this really pissed me off because this is the third time this has happened to me. What really annoyed me was that they can take the time out to come outside to tell me to come in but can't bring my order. There was a doorman who was tall and slicked his hair back, he would bring out my order no matter what time it is. So whoever from Harborside San Jose is reading this.. either you make it right with me or ill stop all business here. I would come here atleast 3-4 times a week so it's up to you guys if you want to lose me as a customer.

kevin d. (Powered By Yelp)
1.0
06 May 2020

You guys should have a better refund policy with your sick clones. Pretty upsetting hearing my dad wasted 30 dollars after taxes to have a sick clone not grow for 30 days. Then when trying to get a refund being told there is no guarantee and you guys did nothing to make it right? Especially with picture proof compared to some other plants and he even brang the sick plant back. Really bad business practice to not give refunds for sick clones. Our family has a lot of growing knowledge and experience so it wasn't our fault the plant never grew, and the other plants grew fine. As a small business owner and also someone who has worked in the cannabis industry for 6 years, I know you guys should have more accountability and just simply absorb the loss and give a refund to make your customers happy. Won't be getting clones here again.

Emily E. (Powered By Yelp)
5.0
15 Mar 2021

Absolutely love Harborside! The online ordering process is super easy and the employees are always so friendly. Everything is always clean, organized and efficient. Synnova is always so helpful and kind when I go in to pick up my order. Definitely recommend this place to friends!

Alena V. (Powered By Yelp)
5.0
04 Aug 2021

Such a great selection!! Huge thanks to Gen specifically though for taking good care of me and being extremely knowledgeable!

Danielle Elizabeth C. (Powered By Yelp)
5.0
29 Mar 2021

This place is amazing! I usually go to a nearby dispensary but decided to step into harborside and this is now my new go to club. The inside is clean, organized and the staff is extremely friendly. I was helped by Gen, thank you!!

Sergio B. (Powered By Yelp)
5.0
20 Mar 2021

Love shopping here. All the buddtenders are very friendly but in specific Morgan always goes above and beyond to take care of me and always has extraordinary customer service.

Sonia V. (Powered By Yelp)
5.0
04 Sep 2021

Every time I'm in town & come here they always have everything I'm looking for. Gen is so sweet & always knows how to help me out & offer new things to try as well & I always end up going back for more before I leave back to southern Cali  some coo people for sure here & still professional as well

Jessica B. (Powered By Yelp)
5.0
30 Mar 2021

Just stopped by super clean place great customer service from all and just wanted to say thanks to Aaron for answering questions I had about some items awesome job everyone!

Benny B. (Powered By Yelp)
5.0
28 Apr 2020

Great dispensary with great menu Very good customer service always very helpful people working there

Gen G. (Powered By Yelp)
5.0
03 Sep 2021

Awesome selection on all products. Love their year round clone stock and great customer service

dee dee k. (Powered By Yelp)
4.0
16 Apr 2019

Harborside was one of the first dispensaries I visited, and I will judge others on their example. The set up is easy to navigate, always lots of xlnt products. If you're a senior, expect a discount on purchases. Usually, too, there is a vendor on-site to answer questions, and enlighten you on their various wares. Sometimes samples! I have found products there like nowhere else. Give this one a try & see if you agree, Harborside is dope!Shout out to Aaron, who works the called-in orders window. Great guy!

Sara M. (Powered By Yelp)
5.0
22 Feb 2020

I LOVE THIS PLACE. I drove by Airfield, saw the crazy line to get in the building, then headed seven minutes away to Harborside. The main pros:1. Easy parking!2. Gorgeous interior. 3. No lines. 4. Really smooth online pickup process. The only cons are kind of a sketchy exterior, plus there was a woman trying to up sell me at the entrance, which I wasn't a huge fan of. Overall, though, this place is awesome and definitely one I'll come back to.

Food L. (Powered By Yelp)
4.0
03 Jun 2019

Clean and organized dispensary. You can view the products in glass cases during the wait in line. Customer service is helpful. Tablets to view the menu. I like ordering online and go in for quick pickup, lines are usually shorter. If there are no lines they just send you to regular line. 4 star because I wish they have more organic, branded no pesticide products i.e. ASCND - Kurvana, Bloom Farms and more disposal options. Before walking in through the door, security checks ID. There's a large front desk where they take your information, then they send you into the lines to order. You can't just shop and pick out items. Everything needs to be ordered at the cashier.I like their service better than Purple lotus in SJ bc it's cleaner, smells better, and has better tech. Purple lotus has dirty menus, smells bad and messed up my order.

Victoria C. (Powered By Yelp)
5.0
26 Oct 2019

First I would like to say a GINORMOUS thank you to my driver Eric and Harborside for making my first experience with them so amazing. This was my first time purchasing from them and had my items delivered. My driver was super responsive, polite and patient. I was stuck at work all day and had made plans to have my order delivered after work. Of course I had the worst luck today I got held up at my job later than expected. I reached out to my driver and told him the situation and I asked if he could wait a little longer for me. I know this is poor on my end and we should've just rescheduled but my driver went above and beyond and waited til the very last second. I can't express how happy I am. I am definitely going to order from Harborside again. I wish there was also a way to tip my driver because Eric definitely deserved it!!

Kevin A. (Powered By Yelp)
1.0
01 Dec 2021

Sooooo bad, literally the dumbest place, won't sell u things they have in store? Makes no sense, was told to come back the next day & the same thing happened, terrible customer service, terrible communication, would not recommend this store, run by idiots frfr they dumb

Sara G. (Powered By Yelp)
4.0
15 Apr 2019

Pretty nice dispensary compared to the area it is located in.  It is located near the industrial area of 10th Street and Highway 101.  The directions to get here are actually pretty confusing.  GPS takes you to the front where there is usually no parking, so you have to park in the back.  To get to the back, you have to turn at a random car shop and go through the shop in order to get to the back where there will hopefully be parking.  However, once you park and get inside, its gets really nice.  The staff is really helpful at explaining their products especially if you are a newbie like me.  You can look at their products behind glass while you wait in line to order and pay.  The lines can be very long on weekends.   Just remember to bring cash or debit card because no credit cards are accepted.

DJ C. (Powered By Yelp)
1.0
04 Jan 2020

I tried to order products and explained I'm confined to my house. I have had delivery over the past 2 years as I'm recovering from back surgery's. They will only deliver certain things now not there whole menu. It does not say anything on there website about only certain things.Unfortunate in times like this when certain people are confined and can't leave its unfortunate to have to look for another shop that can and will help. Been going there for years. Just sad situation.

Gabrielle Y. (Powered By Yelp)
1.0
21 Jun 2019

Overpriced and low concentration. I ended up dropping $100 here, and the stuff wasn't even that strong.You're better off going to Buddy's

Thiago R. (Powered By Yelp)
2.0
25 Jul 2020

I'm not gonna lie, the customer service here is absolutely outstanding. However, when we come to talk about the quality of the product, specifically the bud I bought for $99+, the quality was not great. The bud was very dry, no potency to the smell, crumbled as soon as it touches your hand. It just wasn't great quality, to me. However, everything else is absolutely great!

Lucky N. (Powered By Yelp)
4.0
27 May 2019

While I've never smoked weed, my chronic pain had me searching for alternative methods to medicate. I've tried CBD from a highly reputable online site but didn't feel a difference and it was pricy so decided to look elsewhere. My friend recommended Harborside. I've never stepped into one of these stores before and expected some dirty hole in wall place but it was the complete opposite. It has a zen/spa like feel to it, the security and associates where all approachable and helpful; I had a great first experience. I got the Care By Design drops 2:1 first and I had to take more to feel the effects so the next time, I tried 1:1 and it was perfect. I have only been going here since. Love their new rewards program too. I also love that they often have some kind of sale. I knocked down one star because their website on mobile is crappy. Majority of the time, I can't buy anything on the site so I have to wait til I come in. I'm sure it's an easy fix once they figure out they are losing money in online sales.

Jim R. (Powered By Yelp)
1.0
11 Jun 2018

Disappointed is all I can say.  Harborside had the most expensive prices in the area.  No deals.  Average quality bud.  Average quality selection.  Go to Airfield Supply Company instead.

Dante M. (Powered By Yelp)
1.0
20 May 2018

False advertising. Website claims 94.02% THC and actual box has 86.65%. What gives, you would think with how much they charge you would get what you paid for.  I wonder what else is being is being falsely advertised and sold!

Patrick D. (Powered By Yelp)
1.0
16 Apr 2020

I WAS a regular customer WEEKLY..LOYAL!!! Till one day I went in The Rude Hispanic ladies read some notes that I stole something and it is on camera..I immediately asked for the Mgr who was a prick himself.. Accusing me..and never looked at the video..I then demanded to see it..Better yet I told him to review it and call me cause I was not waiting around..Guess what, THEY were full of shit.. But TBH, I'm glad that happened,  cause it forced me to go to purple lotus down the road..WAY NETTER OPTIONS..AND GREAT CUSTOMER SERVICE.. Dont waste your time with Harborside with their Limited choice ass store in San Jose by Gish.. PURPLE LOTUS IS WHERE ITS AT and Its on Commercial Rd in San jose!! BTW, this is my first review ever cause I'm not a complaining type of person..But yall need to know the truth..

Theresa S. (Powered By Yelp)
5.0
26 Jan 2019

Great service in a clean, safe, friendly atmosphere. I like this place because there are lots of people waiting to help you figure out what products you need. Don't go at midday on a Saturday. Long line.

Chan T. (Powered By Yelp)
5.0
12 Apr 2018

Came here on a Sunday evening. They have plenty of parking in the front and in the back. If you do decide to park in the front you'll have to walk through to get to the opening which is in the back. So you might as well park in the back parking lot. The staff here is very knowledgeable and friendly. I order through their online portalSo i don't have to wait that long in the line. They will send you text messages that they have received your order along with when your order is ready. When I showed up it wasn't bad at all. They sell a bunch of art work, mugs and shirts. Super cute/hip location. They have a wide range of variety of different things depending on what you're looking for. I picked up cookies along with a vape pen. All in all I like coming to this location. It's located in a business area, so it's not near housing. Right close to 880 so it's convenient for me. They accept cash and debit card, they also have an ATM machine, but it is extra charge, so you might as well bring cash. You won't go wrong here so give them a try!

Amanda D. (Powered By Yelp)
5.0
20 Jul 2020

Absolutely love this place and the employees!!! They go above and beyond to make sure you have what you need. When you order delivery they keep you in the loop with phone calls and/or texts which is great so you aren't wasting your day waiting around. Brian has delivered to me a few times and is always quick, efficient, and professional. Definitely would recommend!!!!

Gadsden R. (Powered By Yelp)
1.0
08 Jan 2018

This place is the epitome of why cannabis should have been decriminalized, rather than legalizedWant to pay taxes? And $50+ for an eighth of cannabis that can be had for $20 elsewhere?Look no further! Harborside has you covered!An eighth and a joint just ran me $77. I have never felt so violated in terms of money spent. Selection really is minimal compared to some dispensaries I've been to in LA,with 100+ strains to choose from. Usually, in LA a gram goes for $10 or so. $60 an ounce for GOOD weed if you know the shopkeeper well. Oh, and the joke they call security. Rudest people ever. They will analyze your ID like it's fake, every time. Demand you leave pocket knifes with them. Because I just love being in the ghetto without my buddies Smith, and Wesson.Customer service inside is decent. Decent. Just that. Nothing to complain about, nothing to throw me back really.Inside is clean enough. They can use a lesson on interior design nonetheless.Found the "all gender" restroom sign to be a funny addition to the store.Nope. Hell no won't be back.

Arley C. (Powered By Yelp)
5.0
05 Oct 2017

Paid my first visit to Harborside today.Coming from IL, I had no idea what to expect at a CA dispensary.Not only did they make me feel welcome, their selection was excellent and at fair prices.While not the closest dispensary, by far the best!

Adam B. (Powered By Yelp)
1.0
12 Aug 2019

Told me San Jose regulations wouldn't allow me to look at or smell product before buying. Laughed in the budtender's face and told him I would be taking my business somewhere that isn't going to lie to me. This place is a fucking joke.

Jennie R. (Powered By Yelp)
5.0
07 Oct 2019

First time in this place and I was just there to support friends and family with their misc needs. They are really friendly and helpful and they offer discounts and membership worth trying.

Delbert A. (Powered By Yelp)
4.0
21 Jul 2019

The associates are really nice and informative here. I was in the area and heard about this dispensary from friends here and there so I decided to check it out. Not my local dispensary but I'd come through again if I were in the area. Only drawback is... to no fault of Harborside, there's no lounge. County ordinance doesn't allow for medicating on the premises. The space is huge enough to have one. I hope this ordinance changes in the future.

Patricia B. (Powered By Yelp)
1.0
29 Sep 2020

I recently criticized Harborside for their lousy delivery service, specifically, when you order online you cannot get a specific time window when the product will be delivered, no order confirmation, and no communication after you place an order.  That was a month ago.  Having few alternatives, I just tried to place another order for delivery, a month later, and was told that I've been "banned" from delivery service, and that the only way I can purchase is to go in person. The last time I went to Harborside in person, customers were packed together, they were grossly understaffed (customers had to get advice from other customers) -- a COVID-29 nightmare.  Before trying to place another order online, I tried placing the order through Customer Service.  The service rep told me that she had no product information and told me that the product information on the website was always inaccurate. I asked to speak with a manager and she said she was working from home and didn't have a manager.  I tried calling back several times, hoping to get another service rep, but the same woman answered every time.  She said she is the only person answering the phones. She said if I call back she will just hang-up on me. BE CAREFUL ABOUT COMPLAINING ABOUT, OR TO HARBORSIDE.  These are VISCOUS people taking advantage of vulnerable customers!  After leaving this feedback, I will probably been banned from even going to their store.

Mary Ann F. (Powered By Yelp)
5.0
20 Apr 2016

This place is gorgeous and the new location is very close in downtownSan Jose. Inside the staff is super friendly, and the place is immaculate!Also the staff is very knowledgeable about all the products and go above and beyond to help you get exactly what you're looking for.Myself I suffer from severe coccyxdynia and THC helps with theconstant pain I am in 24/7.

Hasani G. (Powered By Yelp)
5.0
11 Sep 2019

Been going here for several years - pre-recreational use. The staff was so knowledgable & human. Once recreational was made legal they became more of a corporation. Prices zoomed up. Products I used regularly - Prana - were hard to get or outrageously priced or both. I've tried some other delivery services, but now I'm back. I've found something that works.Wish it was cheaper, but could be worse. The other day, Kim delivered & reminded me how much I like their delivery team. Bravo Harborside! Keep getting better.

Jacqueline G. (Powered By Yelp)
5.0
17 Jan 2018

First recreational cannabis club I have ever set foot in! Staff is really friendly and the dispensary is very neat and big (compared to other ones here in San Jose) you are allowed to browse around before going up to the register. Pricing is a bit expensive compared to others but the service and quality is here!

Cornelius K B. (Powered By Yelp)
2.0
27 Dec 2017

short version: SKIP THIS PLACE.  A lot of places are delivering that have much better prices. Oftentimes the tax is included in their menu price. There are several places I've seen recently that I can get an OZ for under $100. Free delivery. Great bud. From a farm, even. Utilize weed maps and leafly to find out what dispensaries offer the best incentives and explore around until you find somewhere that treats you well - especially as a medical patient that gets treated poorly dealing with the medical establishment - dispensaries can be wonderfully healing spots. Can be.I was very impressed initially by Harborside but have been increasingly disappointed these past several months by both San Jose and Oakland locations. Pros: Oakland offers sessions of various holistic healing sessions, classes and programs FOR FREE. There's even support groups available (women's trauma group and a substance use moderation group). But by far the best thing they've got going on is offering monthly care packages for patients in need that cannot afford medicine. The staff is just okay - friendly greeters out front but pretty cool/cold during checking in and the budtenders that ring up the order are usually nice and don't rush me. The nicest and most helpful people in the store are always the visiting vendors - either with hardware/accessories or sampling/promoting a cannabis product. ***The Reiki and Acupuncture are Amazing and Wonderful - highly recommend**Cons: After spending a ton of money and time at Harborside over the last year or so, I noticed the friendliness and customer service getting worse. The staff became rude. The place gets crowded and noisy and the line is long - quickly becoming overstimulating and stressful. But be warned that earphones are not allowed - you'll be told to take them off, even if you explain it's a matter of your disability and not recreational. When I called on the phone to find out if they had something in stock (before I drive 90-180 minutes round trip) more than once they told me that they wouldn't check, they aren't responsible for the vendor and they didn't want to walk across the store and there wasn't a way to call them and ask. My friend was told the same thing on a separate occasion when inquiring by phone about a $300 model - it seems fair to want to know it's in stock before driving over there, right? He argued enough that the employee did go and check. *that vendor suddenly wasn't there any more so when I drove all the way out there to find out if they had the piece I needed, I was told they didn't know if or when they'd have that vendor back or if they'd be selling hardware going forward. ARE YOU SERIOUS?Harborside rarely has deals, sales or incentives - not for referrals or your birthday or a discount for people with disabilities/Medi-Cal, not for writing a review. And when there is a sale, it won't be on much and expect the website to be seriously malfunctioning and you'll have no idea what's in stock or how much it actually is. You'll try to put through an online order for pick-up at 11 am and when they've not confirmed by 12 noon you call to check in and they say no one packed your order yet, and the majority of what you ordered is GONE. When you arrive you find out that the things they DO have in stock still aren't what was on the website (thc/cbd content in one case, and the menu failed to specify if certain items were .5 g or 1 g. So ultimately they either didn't have what I ordered or it was ringing up for a higher price than advertised. I wish I hadn't wasted the time and money and gas going down there. The last 4 concentrates I have bought that was their house brand were the WORST I have had maybe ever. Think dried out patty of cat diarrhea that's reformed into a solid lump. That was $120 right there. The thing you have to know is that over the last year it's become evident that the patient is not the priority. Not even "a priority". The prices are already on the high end BEFORE the taxes get put in. They're never running a deal of the day or offering sliding-scale medicine at deep discount clearance prices. There's hardly any budget strains and not a lot of CBD flower options - not good variety or good prices. I was disappointed that my order today for $200+ got so screwed up because they ended up having zero of the items I thought I was ordering online today - having ordered at 11 am, called them at 12 pm to be told they just didn't prepare my order and sold out of most of what I wanted, driving all the way out to SJ to be even more let down & when I asked for a discount/gift for how badly the experience was today, the guy said he asked his manager and was told no. It wasn't worth it to them to even offer customers a coupon for their next visit or something. Why go back to them in the New Year? There will be so many better options out there. I guess they won't mind losing several thousand dollars from myself and close friends and family.

choo p. (Powered By Yelp)
1.0
02 Sep 2018

Harborside sells tampered with Prana CBD oil [for a cancer treatment protocol] and REFUSES to make it right. Stevie Deangelo, the smarmy self-proclaimed non-profit care and compassion guy cum mega now-that-it's-legal pot dealer who's "care and compassion" ends the second he has your cash has ignored EVERY attempt to contact him to make this right I gave harborside nearly $500 for four tiny bottles of Prana product on dec 31, trying to get in before the prices soar due to "legalization" . As i picked up one of the bottles the "budtender" placed on the counter in front of me - he snatched it back saying "i have to put it in the bag" ... like an idiot i let him. Because you can't then OPEN said bag until you are like, 300 yards or something away from the dispensary, i just waited until i arrived home 40 minutes later.Now i see why they wouldn't let me inspect the product - once i had half a look at it you could see it CLEARLY had been tampered with.I phoned them IMMEDIATELY to alert them to the fact that $230 worth of medicine had been tampered with and possibly compromised and i wanted to return it for PROPERLY SECURELY SEALED product.I was told they could not exchange it because ALL SALES FINAL.After explaining their inventory label had concealed the tampering and all i wanted was to exchange it for Prana that had NOT been TAMPERED with i was told my two options JUST THIS ONCE would be i had to make my way to oakland to exchange it, more than 100 miles round trip plus bridge tolls, [but it HAD to be the very next day oh and btw there would be an additional charge since the prices were increasing (the very next day) due to legalization! wtaf?] or get credit for bud. OK. ONE - i did not buy it in oakland i bought it in SAN JOSEandTWO - this is not about getting high so why TF would i exchange SPECIFIC CBD oil for bud i could grow mydamnself?So if you want to be an idiot and get ripped off - because if they are screwing with Prana CBD oil right out of a factory sealed bottle - you KNOW they are shorting you on any weighed "product".A nice fun fact concerning these "legal" pot sellers nobody will tell you...they can do whatever they want, short you, sell you tampered with product where the tampering was concealed by their inventory label, or just plain out-right rip you off and there is not a damn thing you can do about it.At least from a "legal" stand point.Once they pay their fees to the state of california they can operate with impunity.From the STATEso again, if you patronize Harborside - either sanjo OR oaklandYOU WILL GET RIPPED OFF let me say that againYOUWILLGETRIPPEDOFFyou have been warned

Laela L. (Powered By Yelp)
5.0
03 Oct 2018

Good selection, consistent quality with a generous return policy. Budtenders are knowledgable and familiar with their products; generally great with recommendations based on your ailments.Cory was super helpful the last time I visited: very knowledgeable

james a. (Powered By Yelp)
5.0
14 Sep 2019

I have been coming here for awhile lots of up and downs with this place but lately,​ its been great. Quick and easy if you do pick order which they have a nice text message-based​ system to keep you updated​. You aren't going to find screaming deals here. Though they do pop up every now again. Harborside is moving in the right​ direction better then it was and I hope they keep going that way. Now I just wish my points would work. The only thing​ I have a problem with

Ben M. (Powered By Yelp)
4.0
10 Nov 2016

After being in the industry over 10 years ago and not visiting a retail location since, I have to say, all of the good things I heard about Harborside were correct. Plenty of parking, a lot of security, which I like, very friendly staff, a gorgeous interior, quality medicine, all big wins. My only "meh" of the whole process were the prices. With so many shops and delivery services, I would expect more competitive prices.I heard at the Oakland location that they have metal detectors, none here. The intake process was quick and simple, and I even got a free lighter for checking in on Yelp! The interior was clean and simple. A lot of space going unused though. Displays were well lit, and there was no confusion to product available. The quality of flowers looked good at all levels. I went with flower and a pre-roll they gave me for free my first visit, and flower again on my second.I'd recommend Harborside and will go back again if I dont get medicine from a different dispensary or delivery service for less. I have a feeling there are deals out there waiting to be found, I just havent looked a lot. If I were in the industry again, this would be a prime example of a well-ran location, they just need to work on those prices a bit more!

Pumpkin P. (Powered By Yelp)
2.0
10 Dec 2018

This place had a terrible selection, bad service, and a long wait. All they had were hybrids,  top shelf, and no grams? What a jip!  I would not recommend. Lady even shorted me $10 in change. SMH

Shane J. (Powered By Yelp)
3.0
04 Mar 2019

The dispensary itself is nice and clean. Very spacious. Extremely long wait on a Saturday, which is what I expected. I bought a abx cartridge for my Vape pen that was unfortunately defective and leaked oil out through the bottom and ruined my pen. I messaged through the website but haven't heard back. Other than that issue, great selection of products.

Rashawn S. (Powered By Yelp)
5.0
04 Mar 2017

Honestly one of the best experiences I've ever  had at a dispencery. Robert was super helpful and very knowledgeable. Went in to see if I can find one of those joints with the wax and hash all over it but there wasn't any so he ended up serving me with some delicious strawberry banana clear and some hash to make my own at home. Turned out great. Thanks Robert.

Jennifer V. (Powered By Yelp)
5.0
02 Oct 2017

Christina Watts, you made my day~My friend and I came in for the first time, me knowing nothing about cannabis and what product to get to help with my inflammation.She definitely is the reason I would want to give all my business to this location.I was looking for something that would help with my aches and pains and Christina told me about a topical application product called prana (along with a plethora of other choices as well). This roll on has helped me out greatly and relaxes my painful muscles on my back, hand, legs, you name it.She had first hand experience using the product and gave me a lot of insight in usage of the product along with detailed information of what other products I should look for and how to choose the right ones for me. I feel she can convince me to buy anything! Haha, she was just very accommodating and answered all of questions and eased all my worries in using cannabis products for the first time.My friend and I could not rave more about the service we received here and are very grateful!Thank you for the great experience and I'll definitely be back for more of those chocolate covered blueberries you recommended!!

Ben E. (Powered By Yelp)
1.0
28 Oct 2018

I was appalled by Harborside`s clone selection.I cannot believe that they would have sick, half dead plants for sale...who does that? All of their clones are yellowish and droopy..I have purchased clones from a half dozen dispensaries in the past, and never have I seen such unhealthy plants. Just the fact that they try to sell a product like that make`s me wonder about the quality of the rest of their overpriced products. Never going back!

David P. (Powered By Yelp)
4.0
26 Jul 2017

Clean professional place and friendly workers. Price is a bit pricey but the quality is there!

Tom W. (Powered By Yelp)
1.0
29 Jun 2019

Waited at the counter for over 10 min, then had a problem with my card, cleared that up then went to pickup counter which they said would be faster.  No service!!!!  Waited another 15 min with no people!!!!

X M. (Powered By Yelp)
5.0
14 Jul 2019

This place is lovely! Friendly and knowledgable staff and a clean facility. I went to the counter where they helped me pick out what I was looking for. I needed CBD products with very low THC and they had a good selection of stuff with recommendations on how to use it. It was very helpful for a total noob like me. I was worried they'd judge me for not wanting high dose stuff but everything went smoothly. I expected to pay a lot of money but I got two packs of gummies for under $20 (on sale). Overall a great experience and I'll be coming back for sure.

Mei M. (Powered By Yelp)
5.0
25 Jul 2019

My first time ever inside a dispensary, and I have to say... I was pretty impress! Great customer service, great atmosphere. Security was great, opened the door for me, and welcomed me right in. Since it was my first time, I did have a few questions about certain products and was looking for some recommendations. I had Chris help me find what I was looking for!! Answered all of my questions and was very knowledgeable about the products they have. Made everything so much easier in choosing the right product! Overall, great experience! And great dispensary! I'll be coming back soon! :)

Janis D. (Powered By Yelp)
1.0
07 Mar 2019

My whole life I've tried to do the right thing. Including respecting and appreciating any business but especially this type of business. I went on July 3 and ordered from the only cashier an item that was displayed at a certain amount and at a certain or price. I ordered in one area . Had to pay in a different area and receive in another area . 1 cashier with 15 people + deep. I received 15 ml after paying for 30 ml . I tried to get the cashiers attention after the transaction after realizing their mistake. I was told he's by himself and others are on break . I asked for a manager. With a beard he told me he doesn't know the prices or inventory displayed in his store. I suggested he find the display inventory and scan the price. Not helpful as the display item had no barcode. AKA FALSE ADVERTISING. You order and pay for an item and have to receive in a separate area after payment. Surely San Jose and $15 an hour will not kill your business but it surely kills your customer service. Your later owner/ manager agreed but didn't resolve. Frequent members but no more . You have me half . Shop elsewhere

Britni B. (Powered By Yelp)
5.0
19 Mar 2018

First experience went with a friend who wanted someone to go with. They were very welcoming for a new comer and explained the different products to my friend in detail. Over all good experience

Garrett S. (Powered By Yelp)
1.0
03 Jul 2016

After walking out of this place empty handed for the 3rd time in roughly a month, I have decided it's time to give harborside the bad review they seem to be striving for.Twice I walked out because the pricing on their concentrates was so ridiculous that I simply couldn't justify giving them my money, with their cheapest option being 40 a 1/2 g, and going up from there. Seriously, 50 a 1/2 g (100 per g) is the same price as HEROIN. Last time I checked, when something is legalized, it's supposed to get CHEAPER. These prices are absolutely shameless and the people setting them have no business in the compassionate care industry.The last time I walked out empty handed was on a Friday after work (just around 4:20) and they had a line of nearly a dozen people waiting for meds and only one cashier working the meds counter. After being in line for several minutes and seeing zero movement, and zero attempt to remedy the situation by all the extra hands they seem to have on site, I decided it was the last visit.Goodbye, harborside. There are too many cheaper, better options to ever think about giving you another dime. It's a shame to think about all the awesome little shops that had to be closed down unfairly while you still are out there giving the industry a bad name.UPDATE: There is a shop right down 10th Street from Harborsuck called Buddy's Cannabis which may be the best-run dispensary I can remember setting foot in. Such a breath of fresh (weed scented) air after my horrendous experiences at HS.Amazing selection, great service, fair prices, no apple-store fake chic. Go to Buddy's!

The Dude X. (Powered By Yelp)
2.0
30 Apr 2018

Not their fault,  but currently they only cards they take are Visa. Not their fault ,but city  of San Jose taxes bring a $54 purchase plus $20 bucks tax to $74. The nice counter staff directed me to the ATM, I asked him to waive the ATM fee, said he couldn't do it. I only asked because they have waived a fee previously . I'll just get what I need somewhere else, probably a different city nearby. Card carrying Medical patient since 1996.

Andi J. (Powered By Yelp)
5.0
15 Jan 2019

Great place! Very informative workers and probably the most beautiful dispensary I've seen! Also they have great deals and I love the text message specials!

Darlene S. (Powered By Yelp)
1.0
02 Jul 2019

Wow. Despite being under 24 hour lighting, both plants have now begun to flower???Thanks Harborside.

Angel H. (Powered By Yelp)
3.0
08 May 2016

Harborside is one of my go to spot in Sj, but today I had a different budtender. Wasn't very impressed with the service today. I go there a lot but I don't think she knew much about what she was talking about. Or I felt like I was just getting sold out for higher priced items. Everything was "oh idk I haven't tried it," or when I asked which flower was better she would tell me the difference from the sativa and indica which I already knew. I didn't wanna be rude and ask for a diff budtender so I just grabbed a flower and left. I received a lot of blank answers that I basically answered for myself. Maybe next time though! Or I might just start checking out other places to see what's new. Other then that, Harborside isn't such a bad clinic!

Marevie R. (Powered By Yelp)
5.0
16 Mar 2018

People are so nice and knowledgeable here! Got a couple Vape juices from here and omg ... they had a coffee?! I might come back for that.

Lilia K. (Powered By Yelp)
1.0
05 Feb 2016

Harborside is a gorgeous facility set up to look like an Apple store and the staff is friendly and nice.  And those are the ONLY redeeming qualities to this place:Don't go there if you're a medical patient in need of serious pain relief, because all they sell are hybrids and fun stuff generally used as "party pot".  Their website is completely demented, in fact I am convinced that the so called IT guy who handles it is stoned on the job or has the IQ of his shoe size:  Twice before, today was the 3rd and last time, the website claims to carry Grand Daddy Purple, which is the only thing that works for me.  I roll out of bed in agony, make it to the store only to find out that they do NOT in fact have any GDP in stock, they have no idea how it got put on the website and they don't even know when they'll get any.  They do carry great hard candy and concentrates, for eye gouging prices which I would pay if desperate, except that at this point, I refuse to patronize such a losing outfit:  I will go anywhere else, hell I'll even go back to buying it off the street before I drop one more cent on that yuppy ass bullshit excuse for a dispensary.  My Harborside card has already been shredded, I am never going back.ETA:  I can't stop laughing.  Apparently someone at Harborside read this review and promptly blocked me from accessing their website which I needed to do to figure out the name of a cartridge I had bought there a while back.  It must have been their genius IT guy because that cretin clearly doesn't know about proxy servers.  So um, IT guy, your block is completely useless, why don't you just shove it up your ass?  Anyway.  Over and out.  This turned out to be more fun than I anticipated.

Isaac F. (Powered By Yelp)
2.0
25 May 2018

Only good for clones only place I been to Where you can't smell the buds. I got 2 8ths 2 separate times always dry this policy sucks!!!!

Belinda S. (Powered By Yelp)
5.0
25 Feb 2018

Thank you Harborside customer support line! I spoke to a very nice lady earlier today who helped me go through a question on my transaction. She was able to give me a quick and clear answer :). On a side note, taxes suck, but the staff is friendly and products are good.

Joe H. (Powered By Yelp)
5.0
24 Jul 2016

Got Harborside? I do, I really like the convenience of this location. The selection of cannabis products is plentiful and great with consistent quality.  Exotic flowers, delicious edibles, and golden concentrates is what you will see displayed in an(at times) sunlight glass display case. The staff is professional and pleasant and they know their cannabis products well and are able to assist with questions.  If I'm in a hurry I'll just put in an online order and no wait time.  See you soon. -420buds

Mariam K. (Powered By Yelp)
5.0
03 Jun 2016

Right off the bat, I absolutely love this location.Security greeted me with a big smile.Chik at the front named Watts was phenomenal. Professional, friendly and upbeat.Got me checked in within minutes, and gave me the perfect tour. She even threw some recommendations of edibles I'll probably take her up on later.The location is clean cut and feels like a breath of fresh air when you walk in.Phil at the register was knowledgeable and went the extra mile to check the back for another high cbd strain for me.I really have absolutely nothing bad to say.This was one of the smoothest experiences that I've had in a while and I'm a very harsh critis when it comes to.Thanks harborside, I'll be back shortly. All smiles here.

T R. (Powered By Yelp)
2.0
16 Aug 2019

Came here because it was the only dispensary with a particular brand I wanted. Ordered online and received my pick-up notice. Arrived and no one was  at the online pick-up area to service or help me. After waiting 15 minutes and multiple greeter calls for someone to come help me, a lady brought me to the other line with non-online orders, which took even more time. I was a first time customer, and she also never mentioned the rewards program. One positive-the particular item I purchased was less expensive than other dispensaries. Sorry though...probably won't be back-customer service much better at Airfield or Caliva.

Gabriel P. (Powered By Yelp)
5.0
19 Mar 2018

It was my first time in a Dispensary so I was a little confused. The staff was amazing at helping me decide and explaining everything to me.

Apit L. (Powered By Yelp)
1.0
11 Dec 2016

Be sure to have your ID ready. The security here are glorified rent-a-cop especially the bald white jackass with goatee. Everyone there was friendly. My husband had his ID and card but because I didnt have a recommended doctors approval, I could not get in. I was OK with that. I walked outside of the building for about 10 seconds and realized I need to talk to my husband and the ball jackass would not even let me talk to my husband. He close the door on me even after I told him that I just need to talk to my husband. Glorified cop want to

David S. (Powered By Yelp)
1.0
01 Jan 2018

Saw a Day One special on the website, regular $240 ounces for $150. Thought great, I'll pick the OG Kush (regular $240) for $150. Get there and find out that only 2 strains are available for $150, both of which are regularly $150 on the website menu. Bait and switch at its worst - going to Buddy's from now on.

Nun B. (Powered By Yelp)
1.0
22 Jan 2018

Stale product, overpriced. I noticed the friendliness and customer service getting worse. The staff became rude, competition will fix this. Vote with your dollars. There are much better more compassionate dispensaries. Their attitude is toxic, pure capitalist.

Eloi B. (Powered By Yelp)
5.0
03 Dec 2016

Great attention to detail. Really friendly staff. The selection was good but I was expecting more of it. They have a wide variety of flowers, however I have found higher concentration strains at other dispensaries. However, I totally recommend coming here. Plus, their edibles section is really complete and they have a nice variety of products. Edit: going there more often you can see how they keep bringing quality product. And the staff is just awesome!

Julian M. (Powered By Yelp)
1.0
02 Jun 2018

Nothing great about this place. this place is expensive. they even charged me 38 %  tax and I've got a medical marijuana card and according to the law, anyone with a card does not have to pay the recreational tax. When I came in THEY DIDN'T ASK FOR My card..Why? Because they wanted me to pay that extra tax. I have Been robbed.$32 for kiva chocolate bar you guys suck .

Ted Y. (Powered By Yelp)
4.0
20 Jul 2017

Harborside is really well run and clean. It is a really nice dispensary to go to.  The staff and security are greatThe only issue they seem to be more expensive than other places but it's worth it because of their professionalism

jay s. (Powered By Yelp)
3.0
07 Jul 2018

Although they initially denied my request to exchange a full, non working cartridge, the manager Adday called me back and made an exception due to me being a light user. I'm not sure if this will only be a one time occurrence or if they will make special exceptions for me if a cartridge does not work past the 21 days of purchase.

Stacy R. (Powered By Yelp)
5.0
02 Sep 2019

My first time here today and first impression is awesome- super clean, professional staff, organized, friendly security. Erica helped me, super friendly & helpful. Def will be coming back.

Lee C. (Powered By Yelp)
5.0
16 Jan 2018

Ive been hearing good things about Harborside and was not disappointed. Very professional and helpful staff. Selection was awesome. You can also order online. Definitely coming back

Jim B. (Powered By Yelp)
5.0
03 Jul 2016

I came here without knowing anything about the place and was pleasantly surprised!I was instantly greeted by friendly people at the door and was ushered in by a friendly receptionist.  A very nice and knowledgable man by the name of Dan took me on a tour and gave me a brief history of the company and building they occupy. From personal experience, most dispensaries usually have pretty top-notch service, but Harborside was exceptional. A+, guys. I can't wait to try your products when I get home. Thank you for the wonderful experience.

Oigres I. (Powered By Yelp)
1.0
17 Sep 2017

Never ever ever buy clones here. They take care of them like shit.They almost always have powdery mildew on them unless you get them the day they show up from dark heart nursery. Also they have no return or refund policy at all- even if you spot it the same day and bring it back,it's bullshit. Does not matter if you spend $100 or $1,000 you are fucked

Michael L. (Powered By Yelp)
5.0
16 Nov 2015

I just got back from the country so I went and got my medical card, and the first place i headed to was harborsides new location.  DANG!  this place is awesome!  the decor, the high ceilings, and ultra awesome staff that helped answer a bunch of my questions.  I had to update my information, but that was quick.  the host/conciergie guy was super cool too, he really loves what he does there.  Told me about all these cool new concentrate techniques that they get to see getting made. I have so much to tell I wrote it here in this blog already..check it out 420lifeallday.com/dispen…The girl who helped me was super cool too.  I asked her some questions about cbd and she knew what was up.  I also recieved a really cool gift from another patient when i was there!  made my day even better!  i was asking my budtender for a cool glass jar, but she said she couldnt give them out, so a patient heard and went to her car and got me hers!  SO DOPE, really cool vibes.Anyways goodtimes.  I always enjoy it and I like the new spot.  Its super nice! cant wait to see it develop more.

Marianne B. (Powered By Yelp)
5.0
09 Oct 2018

Visited Harborside San Jose today with my 95 year old mother.  The staff was terrific!  Since Mom hasn't driven in 5 years, she only has her expired driver's license.  But she wasn't buying anyway.  I wanted her to experience a bit of the cannabis industry, as that is the industry in which I work.  So they kindly allowed her to accompany me, as a logged-in visitor.  Mom usually naps between 2 and 4.  But today, thanks to a kind and knowledgeable staff and a very well laid out dispensary in which even a 4 foot 10 inch woman in a wheelchair could see samples of their stock, what she did during those hours was too interesting for her to have missed her nap at all, she reported.  On the way home, we shared a very thoughtful conversation on why cannabis can and should replace many dangerous FDA approved alternatives.  I can't thank you enough, Harborside Team!

Evrett K. (Powered By Yelp)
5.0
05 May 2016

I am I am reviewing Harborside from the perspective of a grower who bought clones.I was helped by a gentleman by the name of Westin on two occasions. He did a phenomenal job and exceeded my expectations greatly. He was knowledgeable friendly helpful and really made the entire experience pleasant.I was greatly pleased with the excellent customer service I received from the security to the door person to the front desk person Al to Westin at the clone counter. In addition to the high caliber customer service, the clones that I purchased there have been of the utmost high quality.Though due to demand it's first come first serve with clones on both occasions I was able to gather the 99 clones I needed with excellent genetics. The clones are a little pricey, esp for exotic strains, however very vigorous, clean, well rooted and most important genetically vibrant. They sprang to growth when transplanted and have done very well in our green house light deps.Huge props to Harborside San Jose for their clone quality and customer service.

Greg S. (Powered By Yelp)
5.0
10 Sep 2015

I kept seeing the sign on 880 and I have a card, so why not right?Pretty easy to find, simple process to become a member, they verify you quickly and explain everything!  From the security guys outside to the front desk, to the bud tenders themselves, everyone is super happy, helpful, and knowledgeable about the meds here.I made a mistake coming here on Saturday during their 9 year celebration.  I was in line for almost an hour and my GF was waiting in the car and certainly not happy to have to wait.  I came in yesterday and there was no line at all at 4:30!!! I was in and out easily!  Things to consider:  This club is legit legit legit, meaning, they will charge you sales tax, because, everything is taxed in CA, even medication.  So be aware of that.  Meds are all lab tested for THC levels.Your meds, once rung up, will have a sticker on them which has your name, your Dr.'s name (who wrote you your RX for your card) and date.  It would be ideal to keep these things on the containers until you get home!They will also charge you a 1.50 transaction fee if you use debit, so best to also have $$$ and leave the card in the wallet.Other than that, HarborSide is the #Truth! Clones, edibles, pre-rolls, top shelf meds, and also mid range priced ones, you an expect to find something to fit your needs at any time.I recently went with a Reserve flavor yesterday and it was GREAT!!!!!!!!!Will be back!

Rebecca M. (Powered By Yelp)
5.0
21 Mar 2019

The staff here is really great and knowledgeable. Always a great variety and the products are high quality. I had an issue with a cartridge that I got and they replaced it for me hassle free. The location is pretty random but there's always plenty of parking and once you know where it is it's not hard to get to. Great place to go to get your flower or cartridge.

King K. (Powered By Yelp)
5.0
16 Jun 2016

I had the best experience at harbor side today. My bud tender Jocelyn was very helpful andPolite. She helped make some recommendations that suit my medical needs. She took the time to explain the differences of some products I had questions about to ensure that I got the right product. Thanks Jocelyn !

Nadeem S. (Powered By Yelp)
5.0
14 Oct 2017

Another great trip to Harborside!  Steven was awesome in helping me choose the best strains!  One of the best customer experiences I've ever had at a cannibus club!  He was professional, polite and extremely knowledgeable.  Top shelf medicine and service!

Jacob P. (Powered By Yelp)
5.0
20 Jun 2019

They got the best selection around here in my opinion, always a nice staff and quick to get helped. Pricing it what it is due to taxes but definitely my favorite dispensary.

Jerry R. (Powered By Yelp)
5.0
25 Dec 2015

The best products in town.Great service.Nurse contacted me to help manage my pain.First to introduce me to Terpines...the best.Clean concentrates without carbon residue for dabbing

O S. (Powered By Yelp)
5.0
24 Jul 2017

This was my 3rd time at HarborSide. I was greeted with friendly staff! Like everyone was friendly even within the hour that they were gonna close today. I got what I needed and was not rushed at all. I really like coming here.

Saxon V. (Powered By Yelp)
2.0
28 Aug 2017

products are high quality but the prices are even higher!! I also had a very difficult time finding this place and the staff made me feel a little uncomfortable as well when I was uneducated on slang terms used for 420. I got some cartridges for my pen and carried on with my day, probably wont come back though.

Romel C. (Powered By Yelp)
5.0
10 Jan 2015

The beautiful girl I the counter , I think her name was aldiene? Was so helpful. She made me feel welcome and was very polite. I hope to see her again next time I show up !    Her beautiful smile made my day

Arlene M. (Powered By Yelp)
5.0
23 Jul 2017

Harborside is awesome with kool peps and awesome prices the place is easy to find always good stuff easy in n out

Daniel W. (Powered By Yelp)
5.0
23 Aug 2015

Great new location.  Easy to find, great service, and amazing product.  This is the same experience you will receive at either San Jose or Oakland locations.  Harborside is a fantastic example of executing a vision of health and wellness to its fullest.  Their medicine is top quality and fits into everyone's budget.  From amazing Harborside Reserve buds to this twenty five dollar super melt I got that was spot on.  They really cater to every persons wallet size.  Customer service has always been on point and keeps up with their vision and quality.  When visiting they always greet you with both kindness and knowledge of their services.  I usually go with their delivery service but find myself going to the locations on occasion.  Both have always been A plus in service.  All their delivery drivers are professional and fantastic at what they do.  Know if this doesn't convince you to go down and check them out then go to their website and check it out!  They have full menus and all the info you will need.  Seriously if you smoke, eat, dab, live, love marijuana then you need to check them out.

Mctoggensmith O. (Powered By Yelp)
5.0
01 Apr 2019

When you get the sales it's phenomenal what kind of deals you could have. Plus a spacious interior and very friendly staff, it's a nice to way to get what you need, albeit at a normal price

Patty O. (Powered By Yelp)
5.0
08 Sep 2016

Everyone here is SO NICE, it's strange because I'm not used to such great customer service. I am always worried about having to deal with cannabis snobs but I haven't encountered one here yet. Really clean and nice atmosphere, and there is plenty of parking which is a plus!  Oh! And they have vegan edibles (chews)!!

Ashley R. (Powered By Yelp)
2.0
30 Oct 2018

I used to love coming here because the products and service were great, but I can no longer come back. I've been going here for almost 1 year and just found out that I can no longer exchange any edibles that don't work for me. I had an allergic reaction to one that I purchased and was told that I couldn't exchange it because all sales are final; however this didn't go into effect until January 1st after I had already became a customer, nor was I informed that their policy changed prior to making the purchase.

John S. (Powered By Yelp)
3.0
18 Oct 2018

Very yuppie-oriented marijuana shop.  Friendly service, but they are often out of product that is listed as available on the website.  Also, Harborside no longer sells by the gram--the minimum purchase is now an eighth.  For that reason I have taken my business to Buddy's, which is just down the street.  I find Buddy's consistently has the products featured on their website in stock, and they sell by the gram, so if you are either pressed for cash or just want to sample a strain, you can without making a larger purchase.  I even find the decor more appealing at Buddy's--funky and fun instead of corporate and staid.

Andre H. (Powered By Yelp)
2.0
15 Sep 2015

My receipt did not match my bank statement and i was charged an additional $2.50 without knowledge to use my debit card there? Would of been courteous to advise a fee will apply to use ATM. other than that, was greeted with kindness when i walked in

Giancarlo B. (Powered By Yelp)
5.0
23 Aug 2016

Harborside has the cleanest meds! Aldiene is awesome! And Shane Keefe has a sick name! I'll be here more often!!

Corrina B. (Powered By Yelp)
5.0
31 Dec 2016

I love harborside. All of the staff are super friendly and helpful and I love that they offer web order pick up that way I can run in & run out. The normal line however is always super long & I hate that I can add something last minute at the web order pick up register. Other than that I love that they offer classes on pretty much everything and they have a big variety of everything !

Kyle S. (Powered By Yelp)
5.0
04 Aug 2017

This is my go-to place! i love the stuff that I get, great quality and keep me happy. Pretty convenient location and hours of operation, can get stuff whenever I need it. The staff is cool with some good recommendations when I need it.

Jill M. (Powered By Yelp)
5.0
11 Sep 2016

If you have chronic pain, this is the place for you. The staff is very knowledgeable about what is good for which kinds of pain. It has been a huge difference in my life. There are many ways to consume the product. Edible works best for me is I can space out the amounts I take and I now know which ones work best for me. However you can smoke it the traditional way. The staff here can help you with that choice is well.

Rob A. (Powered By Yelp)
5.0
24 Jun 2017

This is a great club with lots of selection for a great price. The staff is very courteous and welcoming. I will definitely be back for their fire selection.

Nika L. (Powered By Yelp)
5.0
01 Feb 2016

The customer service at this place is great. I came here before Xmas and they had some pretty good deals! 25% off korova edibles! They have a display of all their items in a glass table, which is pretty nice when ur waiting in line. They also have plants as well and they look pretty healthy. The security is tight. There is no smoking anywhere near the premise. On their website they have weekly deals. So check online or ask an employee about their deals!

Danyale B. (Powered By Yelp)
5.0
26 Aug 2016

Absolutely love this place. It has lots of space and nice looking. Reminds me of an apple store.  Every employee I encountered was honest, helpful and nice. The young lady, who checked me, was also helpful as I explained to her my experience at the clinic down the street (Don't go there by the way). Any who, My budtender was very informative and answered all my questions with no hesitation. I will definitely be back again!

Harry And Helen B. (Powered By Yelp)
5.0
12 Mar 2015

I was very pleased with my experience at Harborside San Jose.  Corey was my budtender and took very good care of me, very informative and with his help I left feeling I made the best purchase I could.  The San Jose store may not be as large as their Oakland location but, the staff and quality of their products is just as wonderful. 5 stars.

Jenn M. (Powered By Yelp)
5.0
21 Jul 2017

Love the guys and gals here. They are so knowledgeable about the products and the process of all products and how their made etc.

Chris S. (Powered By Yelp)
1.0
11 Feb 2018

Overrated.... Location seemed like a junkyard/recycling center area outside. We went on the weekend, sold out of almost everything, even though it was advertised and displayed like it was in stock. Going anywhere but here in san jose.

Aaron R. (Powered By Yelp)
5.0
04 May 2016

I've been to Harborside at least four times now, and every time I've been there it's been a pleasant experience. My first time going there I was simply amazed how elegant and modernized the place looked. It looked like an Apple Store but for cannabis. The staff is always super friendly, especially the woman who gave me a tour of the place my first time there (wish I remembered her name). Ther prices are on the high side but it's expected with such a nice store front. The line can get a bit long in the afternoon so try to go in the morning time. Parking is around back and they also have security checking ID/cards at the front door. Overall, very cool place to go for the goods.

Saul P. (Powered By Yelp)
5.0
23 Feb 2016

Five stars is what this place deserves on the daily. As a first time customer, I was astonished at this place's setup. Literally , when you walk in, the first thing you notice is the familiar scent of Mary Jane . Not only that , but the environment is so friendly and warm that you don't feel as if you're in a dispensary. It was more of a nice trip to the mall or even a bank. I gotta admit, I was pretty paranoid coming here , especially since when I arrived , I was asked to go to the back. Once I entered the building , I never wanted to leave. Staff here is so friendly and funny. I was helped by Cory , who by the way is an excellent employee. I came in here knowing NOTHING about the products being sold and the side effects. Rest assured that Cory gave me all the necessary info. I must've asked like tons of questions , but regardless Cory was patient and confident about serving me. This company needs to hire more people like Cory. Thanks to Cory's help I am now a loyal customer to this company. Thanks alot to everyone for making the experience wonderful.

Anneshirley N. (Powered By Yelp)
5.0
03 Oct 2016

The bright green building feels like shopping in the future. This clean, and well organized dispensary is exactly what buying legal cannabis should be like. The managers are friendly. Staff is knowledgeable and knows their stuff. Obviously this place is my favorite and I'll never not recommend this place.

Rachel K. (Powered By Yelp)
4.0
23 Mar 2016

Nice place and really nice people. That said, I was disappointed by their first time patient gift. All they had to offer was an edible, and I do not use this method of consumption so it was pretty pointless for me. Not to mention the edible was disgusting

Joe S. (Powered By Yelp)
5.0
08 Feb 2016

Pretty awesome selection, courteous staff and nice environment in general. You won't be disappointed.

Jonathan C. (Powered By Yelp)
5.0
30 Sep 2015

Love the new location. Able to spot it easily due to its bright great building and the huge silo in their lot. Was directed to park behind the building, not very much if any parking off the street anyways. I was greeted and check in by Al. She provided me a walk around the new location. Grabbed my meds, which are always

Larry M. (Powered By Yelp)
5.0
10 Apr 2015

Bright green building you cannot miss. Amazing staff that is very attentive, knowledgeable, and professional especially Aldiene . This is literally the ideal cannabis club, I've been to so many others and there damn near trap house status. 10/10 will return!

Bryan S. (Powered By Yelp)
5.0
10 Oct 2017

I have just recently been going to Harborside and I must say they are one of the best in town. The staff is always nice to me and very helpful with all of questions. Pick up orders is the way to go, I just place my order online or call their call center and place a order and I dont have to wait in a long line to pick it up. I will continue to go to Harborside and will be writing another review for their new Free Delivery Option. Thank You harborside!

Heather B. (Powered By Yelp)
5.0
14 Oct 2015

I have been to several places but the friendliness and knowledge of the product that the Harborside staff has always shown really impresses me as someone who comes from customer service management. It is also a more steady staff, I haven't seen much turnover and Christina at the front desk in particular is always super friendly! The quality of products and the on par recommendations has made this my go-to choice!

john p. (Powered By Yelp)
2.0
27 Jun 2016

Bummed to give a less than stellar review, but so it is...The San Jose harborside location is better in many ways than Oakland. The staffers are all nice and helpful, and not blazed to a moronic level like Oaksterdam. The place is clean and professional, with a nice layout. They were low on clones the last day I went (day before delivery) but the ones I got were solid and doing well. The positives basically stop there though. Every time I go for smokeables they are out of at least several strains listed online and even in their counter. If you're out of a strain, take it out of the damn counter! The concentrates are vastly overpriced. The real BS though, and what prompted me to write this review, is one of the eighths I got (sun-grown, mid range) came with 20 SEEDS!!! WTF! Seriously? You should be ashamed of yourselves. Where's the quality control? They claim they are "all about the patients" but don't be fooled. Go here for clones, but avoid for anything else.

Nick S. (Powered By Yelp)
1.0
28 Apr 2018

Just average..... prices are super inflated for product that is honestly marginal at best. Staff is friendly but that is to be expected (anyone selling weed all day in a bad mood need to re-evaluate things lol). You are really buying into a large for profit organization that doesn't care about you. There are tons of other clubs in San Jose that beat this place across the board. Keep you options open and start elsewhere.

Jun A. (Powered By Yelp)
5.0
10 Jan 2015

Really nice place with great workers! Aldiene at the front desk was very informative and helpful at all times. I was new to the place and she made me feel at ease while looking at the selections. Great place!

Ellis C. (Powered By Yelp)
5.0
03 Jul 2016

Amazing place to come to no doubt! The staff really knows what they are doing and thank you too Cory my man, hooked me up with some fire flowers and showed me around the store too!. They offer tons of extra treatments as well and they really care about your health in this place. Be prepared to walk into a sanctuary!

Andrew S. (Powered By Yelp)
5.0
22 Mar 2016

The staff and the store are top notch. Al is super friendly when she registers first timers. Weston and Jay have helped me when I came in with questions. There's very little sketchfactor. The shop itself looks like a high-end Boutique. They take debit cards now so that's super convenient. It's very easy and low pressure here and they really great customer service. It's conveniently located near the freeway exits. So come on down and get your medical marijuana needs met here.

C D. (Powered By Yelp)
5.0
09 Mar 2018

stellar. great products, staff, inventory. clones can be hit or miss. would love to see improvement here

Nguc M. (Powered By Yelp)
5.0
19 Oct 2015

I've only been here twice and I love how the place looks. Friendly staff and environment. Cory was very helpful in selecting my perfect strain for my need. Definitely coming back.

Stven A S. (Powered By Yelp)
5.0
22 Jan 2016

They have a very well managed place with friendly staff, a great compassion program & also their products are on point very great quality no matter what you buy.  If I have anything negative to say about this place would be it's pretty expensive I will say that you do get top quality for what you pay for but for some patients on a budget & use allot of meds everyday then its not going to be cheap. I hope to see more budget friendly prices soon, but I would still recommend this place to anyone they are a very great professional dispensary, heck wouldn't even mind working there.

Colin S. (Powered By Yelp)
5.0
15 Jul 2016

Cory's customer service was fabulous! He helped me pick the best flowers in the house!

Mick K. (Powered By Yelp)
5.0
23 Jun 2016

When I need my meds I can always rely on harborside. They have the cleanest and strongest medication around. They are all so informative and can get you the medication that fits you. Every employee there is so polite and always comforts you with a smile. Id like to give a special thanks to Cory m. He is so knowledge and always takes care of me when I'm in there and makes me feel so welcomed. Thank you Cory for being an amazing employee.

Nick C. (Powered By Yelp)
5.0
27 Oct 2015

All I can say is WOW! What a section! On top of the insane variety of lab tested medicine their sales staff is incredibly knowledgeable. Today was my first visit and a gentleman by the name of Eddy was not only patient with all my questions and concerns but was also a wealth of knowledge! Safe access and great people!

Ed C. (Powered By Yelp)
1.0
15 Apr 2016

Visually, the place is impeccable with lots of products nicely displayed for everyone to see.  blah, blah, blah...BIG FUCKING DEAL!  I've been there only twice.  The second time I had forgotten my recommendation from my doctor and I was told to stay outside until they verify my membership and that was the end of my relationship with this store.  Apparently this store is the only one I know of that makes you bring your prescription/recommendation with you even after you go through the paperwork and were added onto their database with their fucking state of the art computer systems.  WHAT IS THE POINT OF HAVING A COMPUTER DATABASE?  In other words, customers who didn't pay extra for the fucking card are forced to wait outside for verification!  WHAT STORE DOES THAT?!  What makes this place so special that they can't do the verification when the member is inside like ALL other dispensaries?! Great way to make a member feel welcomed.  Every store I've been to only required a driver's license once you were added as a member.  The one thing that makes me want to puke the most about this store is how FUCKING (excuse my Swahili) expensive everything is for shitty quality anything!  The most potent  weed from this store you can get on the street for half the price (YES, HALF THE PRICE!!) AND there's no stinkin sales tax.   But I see that there are a lot of stupid ass clueless customers happily throwing money into this store like toilet paper because it looks "OH SO PRETTY AND NICE" and the staff is full of "SUNSHINE AND SPARKLES"..sorry I almost threw up in my mouth..

Kassandra G. (Powered By Yelp)
5.0
20 Mar 2016

Drove up and was immediately greeted and told more parking spots in back are available. Walked in and 2lovely ladies working the front desk greeted me. Christina I believe her name was super sweet and helpful :) Love how clean and organized this place is  Prices match the quality and let's just say I found my new spot. Anyone complaining of cost should maybe just grow their own pot Hahahha :)

Danny A. (Powered By Yelp)
5.0
28 Jun 2018

Amazing facility!  Friendly, professional staff all around!  Selection was plentiful and the prices were unbeatable!  Special shout out to Cory and Shane!  Super cool dudes!  Extremely nice!  Provided top notch service!  Great experience every time I stop by!

Ana J B. (Powered By Yelp)
5.0
29 Dec 2015

LOVE Harborside and all the staff, but Jay especially is awesome!!! Super knowledgeable, super friendly, and super helpful! Thanks Jay...you totally rock!!!!

Monica U. (Powered By Yelp)
5.0
06 Sep 2016

Love this place and the customer service is amazing! More businesses need to take note, because this is how customer service should be!

Mark H. (Powered By Yelp)
5.0
20 Aug 2016

First visit to Harborside. The staff was very friendly and knowledgable. Their facility was well maintained and the displays were very informative and helpful. Would definitely recommend and will be back.

Fernando R. (Powered By Yelp)
5.0
14 Oct 2015

Bay areas finest Beautiful new location and always an awesome selection of meds. Friendly and professional staff. Harborside is always first choice!

Jessica G. (Powered By Yelp)
4.0
12 Jan 2015

First time customer, was not sure what to expect. Overall, it was a good experience. I didn't really know what I needed and while the guy that helped me wasn't SUPER helpful, he was helpful enough to where I ended up with a product that has worked for me. I wasn't really sure what questions to ask, but it worked out alright. My only gripe is that as a new customer, they give you a complimentary gift...that the guy charged me for. It was annoying, as I would not have purchased it and had already spent a lot of money (for me). I was nervous and relieved it was over (anxiety being one of the reasons I was there to begin with), and didn't really look anything over until I was on my way home. I also don't live near this location, so didn't follow up with them. But it definitely annoyed me. I will be checking out the Oakland location soon, so hopefully all goes well.

Poppy F. (Powered By Yelp)
5.0
05 Jul 2017

I have been a member for 2 years strong and always enjoy the services of Robert and John at the San Jose location. Thank you!

matthew l. (Powered By Yelp)
5.0
05 Nov 2017

Best dispensory in the area. Always friendly always knowledgeable and prices are consistently competitive. My main spot

Christina R. (Powered By Yelp)
4.0
24 Jun 2016

Beautiful building and decent selection of meds I still prefer the Oakland location but the new San Jose location is beautiful and very zen.

Susie E. (Powered By Yelp)
2.0
24 Apr 2018

Nice friendly staff and clean place with a lot of choices. Product pricing is on the high end and then tax takes it way over. I bought $88 worth of products but after tax it was $117! 2 stars for pricing. 5 stars for staff.

Bolt L. (Powered By Yelp)
5.0
10 Feb 2015

Harborside is super professional,everybody was so nice and very helpful especially Aldiene in the front desk she was very welcoming.

Gregory R. (Powered By Yelp)
5.0
07 Sep 2017

6 stars. Great parking. The items are top shelf.  The staff gets you in and out at a friendly pace.  7 days a week. Close freeway access.

Connie C. (Powered By Yelp)
5.0
15 May 2018

Always nice and clean, comfortable and friendly! Everyone is very helpful and I appreciate that so very much.

Nathan P. (Powered By Yelp)
5.0
12 May 2015

December 4, 2015:    This place was not packed at all.  I guess it plays that illusion also because of the huge space this dispensary occupies (a plus when it comes to parking).  I got in there, and got out super quick.  They had a great selection of ABX, and the bud tenders really knew what they were talking about. Worth a look: red congolese if they have it.  Prior to my last visit, I had an issue with one of their products.  They made note of that and made it right with their Patient Satisfaction program.  This was the key highlight of my trip, being that I have been to other clubs and have had issues.  In those cases, they basically told me "sucks," not once have I seen any other dispensary gone out of their way to make one of their patients happy.   In this case with Harborside, they it a point to make sure that I was happy walking out of their shop, and I was 100% satisfied on this trip.  Thanks again to Dan, Customer Service, and Team Harborside for being a true compassionate dispensary that CARES for their patients, you guys will only hear good raves from me here on out.  All my friends will be recommended to Harborside as the first dispensary they must visit! #teamharborside #happypatienthappycustomer#ediblesfordays

Qzzz D. (Powered By Yelp)
1.0
21 Jun 2018

I went into harborside today looking for good bud, top shelf weed. That's why I came to harborside in the first place you guys are supposed to have the best weed that's what you guys do right. Looked at all the weed in the little bowls they have set out and one caught my eye right away, tangie, so "let me see the tangie" I say. I look at the 1/8 of tangie the guy hands me and its all spindly and airy bud, no crystals or anything. The tangie in the little bowl set out is not what I was handed. Why is it not the same bud, Come on harborside your supposed to be better than this, your supposed to be the best with the best weed. Don't have good looking weed in the display then hand me crap, get it together! In fact all the top shelf weed I looked at today was lacking in quality. Either it doesn't smell good or its just airy and leafy looking. And finally the bud I went home with was also lacking in dank quality I'm looking for, hardly worth the $60 I paid. Disappointing. I can think of 3 other shops in town I could have gotten this quality of weed for around $40. Harborside you need to make sure your $60 bud looks amazing otherwise don't charge $60 for it.

Ryan A. (Powered By Yelp)
5.0
29 Oct 2015

I have had my card since 04. Within that time Ive seen a lot of changes in medicinal cannabis, many of which I felt was taking the movement in the wrong direction... Harborside is the exception! From there vast selection of top notch medicine, there welcoming environment, to all of the enlightened staff. Everyone from the manger, front desk, sales staff, and security are always enthusiastic and helpful!

DEBBIE Z. (Powered By Yelp)
5.0
11 Sep 2015

I visited the new location on Sat 11/7. The location and facility is very nice.  All staff were very accommodating and nice.  I especially wanted to complement  Nate for his help and guidance in helping me diagnosis some issues I had with growing a new strain ( Black Lime Reserve ) clones I  purchased from the Oakland facility.  I had no experience with this strain but had to settle on this variety since the one I wanted ( Super Lemon Haze) although shown as available in Oakland was not. Although frustrated with that issue Nate was helpful in his gardening advice .  Thumbs up for his excellent customer service. I suggest Improvements could be made on better updating the Clone menu especially when some patients ( like me) may drive some distance for a specific strain to find it is sold out. Regards, Z

John A. (Powered By Yelp)
5.0
05 Jan 2016

Great experience at Harborside San Jose. They actually had more clones than posted on Twitter and I was able to get exactly the ones I wanted. Very short lines. I'll be back.

Rufina A. (Powered By Yelp)
5.0
03 Aug 2016

Cory (aka Boy Meets World) was super helpful considering Harborside was the first cannabis club I have ever been to. Even though I was overwhelmed with options he helped me choose which cannabis would work best for me. Plus he's pretty funny, I'll definitely come back!

Mario C. (Powered By Yelp)
4.0
10 May 2015

Cool location, right off 880. Aldiene was very welcoming and knowledgeable. Great staff, but I was unsure why they had meds on display, but didn't have it "necessarily in stock". Cool spot to check out though, if you don't mind spending a little extra cash for taxes.

Miranda S. (Powered By Yelp)
5.0
16 Oct 2015

Came here for the first time and it was awsome! Its a big green building off 10th street so its real easy to find and you have to walk to the back to find the entrance if you park in the front. when I first got there i was greeted by the security guards who were very friendly. When I walked in, Aldiene greeted me and she was very helpful and super nice and informative. She verified me and she gave me a quick tour and explained how everything worked and i got a free edible for my first time there. I definitely recommend this place. Great quality and very friendly/helpful staff!

daliya r. (Powered By Yelp)
5.0
27 Aug 2017

Great service and delivery. Customer service superb. Grateful for cannbis

Lui B. (Powered By Yelp)
5.0
09 Mar 2016

First time here! Usually at Oakland but i was in the area and wanted to chrck this location out since i saw it on the freeway!!

Jonathan J. (Powered By Yelp)
5.0
22 Nov 2015

for anyone who wants quality costumer service alviene will deff tske care of u. quality meds good prices. etc.

marina s. (Powered By Yelp)
5.0
09 Nov 2015

This place was wonderful. The people were amazing, very patient and helpful. You are not rushed to make a decision on your purchase. The staff and security are top notch unlike another place I used to go to. The interior was very nice they put a lot of thought into Harborside Health Center when they were creating it. I recommend going to Harborside for your needs they have plenty goods to choose from. Yes, I am now a loyal customer, I no longer have to settle for rude people! Give it a try you will be pleased

Paula N. (Powered By Yelp)
5.0
17 Dec 2015

Jamar was super helpful and let me know about all the specials foe the holiday season! Thanks

Carlos B. (Powered By Yelp)
5.0
04 Jul 2016

Had a great selection of clones and variety of strains. The service was fast and I became a member that same day in less than 5 mins. Was in and out, definitely coming back here for clones .

San Jose M. (Powered By Yelp)
5.0
13 Apr 2016

Yup!! This be Moondoggie...And yes this place is all the way live..the prices are fair and the help that is given to all those that have enter came out happy..I get only bum out when non =-Commission police officer ask for CDL...I had went to other;s clubs before here and two had the worst attitude security both off of Little orchard...and I was surprise to here someone that came in after I did,and made the statement (are you going to pad me down? I had thought this is not the place for me.so i went to the one in the back,and was told produce CDL.i then said you know you have no rite to ask me for CDL and I.D he then said you dont want to get in..i then thought I beat a case in a court with a commission officer..ask for a CDL while we were not in a car..which is the only time you can be ask for CDL..NO club rent a cop can ask for a CDL as an ID unless that is your only ID....other then,that dont like to be follow around as if I am going to commit a criminal act...Haborside has not made me feel that way..

L. M. B. (Powered By Yelp)
5.0
30 Sep 2020

I was in a few days ago, and I still don't like that if the flower is packaged in a box they don't have samples you can look at...BUT. I came in looking for flower, but the main reason for the trip was to check out their pet tinctures. Our cat Hobbes has issues with over cleaning and "fur mowing". He nibbles off his fur in patches. His tail is like a pretzel stick. Insides of his back legs, and lower tummy. We've been to the vet, done the noninvasive allergy testing. He acts normal. I don't really want to subject Hobbes or the credit card to the more invasive allergy testing. SO, I got a 20:1 pet tincture. Feel like the price was fair, $35. They have larger bottles too. I was super skeptical when the guy behind the counter said he had heard that cats liked the taste. Hobbes, while a super nice cat, is a big strong cat. Not fat just big, and he's a nightmare to give medication to!! My plan of attack was to put the tincture on some of the dehydrated chicken pure bites treats they all love. Theory being they're dehydrated, so they'll soak up the tincture. I still can't believe it worked. He sniffed a lil bit, then was purring and rubbing his face on the treats (like it was cat nip) and then ate them. It's been 5 days and he's still eating it!He hasn't seemed to be acting different. And as far as telling if it's working we will have to wait a while to see if his fur patches grow back. So far it seems like I'm seeing him clean less. Also the guy behind the counter was super nice and friendly. I had several questions about using the product and he answered them all. The packaging had dosing instructions. Seems like a really nice product. So fingers crossed it helps him chill and stop over grooming! Cause I'm at a loss for what else to do for the guy!

Luke C. (Powered By Yelp)
5.0
24 Mar 2021

Best delivery in San Jose Saratoga!I appreciate the safe deliveries by Martin and he's always knowledgeable about any questions I may have, like how I can use my atm card when he delivers or how I can pay online before he arrives. Easiest way to get your bud.

Donna D. (Powered By Yelp)
5.0
31 Mar 2021

Just got a delivery from Harborside. We lucked out and got our favorite delivery driver, Brian. Again such a pleasant, professional, safety conscious individual. He waited patiently while I checked my order which was absolutely correct. There are many cannabis delivery services available, several much closer to me than Harborside. I keep going back to Harborside because of their educated, helpful, thoughtful and professional staff.

Danielle Q. (Powered By Yelp)
5.0
27 Mar 2021

We've been using Harborside's delivery service more since the beginning of the pandemic and Brian has been such a joy to meet! Consistently communicates and always arrives on time with zero issues every single time. He's always very friendly and became a highlight of my day when we ordered. He's the best!

Sha M. (Powered By Yelp)
5.0
25 Mar 2021

Harborside has a very comforting feel to it and the staff that is both friendly and very knowledgeable about their menu which is miles ahead of the competition. More specifically their driver Martin, who always seems to deliver to me, is extremely helpful and patient with all of my silly questions.

Katie R. (Powered By Yelp)
5.0
25 Mar 2021

Love this place very professional knowledgeable I've only gone to two other places but third times a charm.  Definitely the best delivery...timely &  professional always gives me suggestions on new things to try. Martin's the best delivery driver!!!

Mark M. (Powered By Yelp)
2.0
31 Oct 2021

10/31: Product was in stock. Price/discount correct.We were the only 2 customers at opening despite email advertising free swag bag to first 50 customers. FRAUDULENT. DECEPTIVE. I guess other people knew not to bother coming. It was just their usual swag table & with much less than usual (handful of lanyards, a few water bottles & scooches, 1 little sticker, no pins this time) AND not even a BAG for the "swag bag" (when I said  that I was then given a medium sized paper bag). Harborside needs to learn what a proper 'swag bag' giveaway is. They should visit CALIVA & URBN LEAF (& other San Jose competitors to see what a real swag bag advertised limited giveaway is: think t-shirts, caps, bandanas, 1/8ths, pre-rolls, edibles/drinks/pills, batteries, grinders, & even carts, PLUS you start with a branded CANVAS bag). btw, t-shirts/caps,bags/etc give free brand/store advertising as well as building customer relationships. You can pay me next time for this good business advice (plus stop your confusing silly membership program) with a real swag bag (1 for me & 1 for my companion): canvas, t-shirt, & product samples).I wonder if this was just a 'screw up' by the San Jose store manager, or if their big corporate managers bombed? Were the Sam Leandro & Oakland Harborside locations equally terrible? Dispensaries have been legal long enough to learn & train professional customer oriented management & absolute truth in advertising (& sign up for your competitor's emails & physically visit their giveaway ad promotions).btw, corporate bombed selecting & setting up this location. GPS takes you to the back of it (on the street address). You can't enter (locked). Without any clear signage, you have to guess & walk down a long narrow UNSAFE (especially with cash) alley. There is parking by entrance door only if you figure out (without signage) to go further down the street & turn into an unmarked fence before the river & drive in back of buildings along highway. Right next to Harborside parking is a lot blocked with food trucks AND a broken down small van with a guy who came out with his shorts hanging down (terrible exposure) & no bottoms. Not a sight for ladies or  men. Ladies, avoid this SEEDY location. IF the item price is right, use their delivery service (they have nice delivery people.

Kathleen O. (Powered By Yelp)
5.0
26 Apr 2021

A dope spot to get your cannabis needs. This has to be my favorite dispensary in the Bay Area. This place is always very clean, professional, and organized. Everyone is very welcoming. I always get the gummies mainly -- WLYD Huckleberry Hybrid Gummies are my got to! The ambience is definitely a 10/10, open and sleek modern design. Harborside makes the whole process very easy and whenever I needed a recommendation they were always happy to help! Overall, great place to go :)

Tanya C. (Powered By Yelp)
2.0
26 Dec 2021

I've been to dozens of dispensaries throughout the US and Canada and this is the most expensive one I've been to, even with one of my items on sale. This is also the first dispensary I've been to that didn't offer some sort of new customer special or discount. The line was short but we still waited quite awhile and the person helping us couldn't find a working menu for several minutes. They could also benefit from having more light in the room.Overall, not my favorite dispensary. I wouldn't go back or recommend.

Itsme D. (Powered By Yelp)
5.0
05 Jan 2021

So I've been shopping at this particular Harborside for about 4 years. Before here I actually worked at a cannabis club, and used to visit purple lotus as well as airfield, but I'm a very loyal customer and have been here since I found them. First, it is so hard to find Kingpens!!!! I don't know why, but apparently in NorCal Harborside is the only carrier. Really happy about their point program (because these pens aren't cheap so yay for point accumulation I can actually redeem on Kingpens!!), as well as their customer service, so them carrying my favorite vape brand is a huge plus!! I also really love that my delivery drivers (Martin and Brian) are the same everytime (huge bonus for me as I stay in a very complex apt complex, pun intended). Plus they're super nice and on point with the service. During the pandemic I was very happy that they continued to deliver without fees (I was locked inside for 8 months at one point) so it was also nice to see a consistent visitor lol!! All in all, I am so happy to have Harborside!! Ps: my go to for day to day is Jack Herrer, but when they run out of that (it might be me buying them all out sorry lol), I go for the Cali-O (pictured) - but you don't have to buy these of course lol Pss: to use points you have to pick up in store but you can place the order online for the redeemable items and they'll use your points to pay for it. Only downside is you have to go inside (so no delivery or curbside) but that's really not a hassle at all for freebies!!!!

Myron Luiz (Powered By Google)
5.0
17 May 2021

Harborside had a good selection of clothes. That's the only place I go to to get mine every year. The staff are very helpful share all of their information great place

Jane Griswold (Powered By Google)
5.0
18 Sep 2020

Clean, customer friendly, lovely interior design.

J Phillips (Powered By Google)
5.0
28 Apr 2021

Like the Apple store for weed ?. I signed a petition and joined NORMAL at a show at the Fillmore in the early 90s. How far we've come. I grow my own so have purchased plenty of clones here which have all done well but the other products look quality as well. Staff is friendly and helpful.

Jon Lukanuski (Powered By Google)
5.0
21 Feb 2021

This was my first time there and I had a great experience. I really liked the store and how nice and clean it was and also the staff was very friendly and asked me questions on what I was looking for. I really appreciated it. Easy to find and the parking was easy. I would recommend this store to anyone and everyone.

chris angel (Powered By Google)
3.0
08 Aug 2021

Great selections, but the place used to feel more like family. I've been going there for a long time now. Since Steve stepped down, it just feels like it's a corporation for money, rather than for helping people. I still shop there. Often the prices are ridiculously high, but I'm still usually able to find something cheaper, of good quality.

About Harborside Oakland

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Harborside Oakland

  • 3.7 (955)
  • 1840 Embarcadero, Oakland, California, 94606
  • Saturday 10:00 am - 8:00 pm
  • In-store purchases only
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  • 3.8 (5)
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  • Saturday 10:00 am - 10:00 pm
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  • 3.8 (90)
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  • Saturday 8:00 am - 9:00 pm
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  • 701 66th Avenue, Oakland, California, 94621
  • Saturday 10:00 am - 7:00 pm
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  • 3.2 (39)
  • 1776 Broadway, Oakland, California, 94612
  • Saturday 10:00 am - 10:00 pm
  • In-store purchases only
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Magnolia Oakland

  • 5.0 (1)
  • 161 ADELINE ST OAKLAND, Oakland, California, 93901
  • Saturday 8:00 am - 8:00 pm
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ECO Cannabis - Oakland

  • 4.3 (160)
  • 2435 Telegraph Avenue, Oakland, California, 94612
  • Saturday 10:00 am - 9:00 pm
  • In-store purchases only
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  • 4.9 (7)
  • 7817 Oakport St, Oakland, California, 94621
  • Saturday 9:00 am - 7:00 pm
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  • 5.0 (9)
  • 1600 Broadway, Oakland, California, 94612
  • Saturday 9:00 am - 9:45 pm
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  • 5.0 (8)
  • 1834 Park Blvd, Oakland, California, 94606
  • Saturday 9:00 am - 9:00 pm
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